{"id":388314,"date":"2020-01-27T10:09:24","date_gmt":"2020-01-27T18:09:24","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco-contact-center-%ed%8f%ac%ed%8a%b8%ed%8f%b4%eb%a6%ac%ec%98%a4-%ea%b3%a0%ea%b0%9d-%eb%b0%8f-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8-%ed%99%98%ea%b2%bd%ec%97%90-%eb%8c%80%ed%95%b4-%ed%98%81%ec%8b%a0\/"},"modified":"2020-01-27T10:09:24","modified_gmt":"2020-01-27T18:09:24","slug":"cisco-contact-center-%ed%8f%ac%ed%8a%b8%ed%8f%b4%eb%a6%ac%ec%98%a4-%ea%b3%a0%ea%b0%9d-%eb%b0%8f-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8-%ed%99%98%ea%b2%bd%ec%97%90-%eb%8c%80%ed%95%b4-%ed%98%81%ec%8b%a0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cisco-contact-center-%ed%8f%ac%ed%8a%b8%ed%8f%b4%eb%a6%ac%ec%98%a4-%ea%b3%a0%ea%b0%9d-%eb%b0%8f-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8-%ed%99%98%ea%b2%bd%ec%97%90-%eb%8c%80%ed%95%b4-%ed%98%81%ec%8b%a0\/","title":{"rendered":"Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624: \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc5d0 \ub300\ud574 \ud601\uc2e0\uc801\uc778"},"content":{"rendered":"<p class=\"paragraph\"><span class=\"normaltextrun\">\uc774\uc81c \ubaa8\ub4e0 \uae30\uc5c5\uc5d0\uac8c \ud0c1\uc6d4\ud55c \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ub354 \uc911\uc694\ud569\ub2c8\ub2e4. \u00a0Bain &#038;Company\uc758 \uc0ac\ub840\uc5d0\uc11c \ube0c\ub79c\ub4dc\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5bb\uac8c \uc778\uc9c0\ud558\uace0 \uc788\uc73c\uba70 \uace0\uac1d\uc774 \ub3d9\uc77c\ud55c \uc11c\ube44\uc2a4\ub97c \uc778\uc9c0\ud558\ub294\uc9c0 10 \ubc30\uc758 \ucc28\uc774\ub97c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.\u00a0 362\uac1c \uae30\uc5c5\uc758 \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc911 80%\uac00 \uc774 \uae30\uc5c5\uc758 \uace0\uac1d \uc911 8%\ub9cc\uc774 &#8220;\uc6b0\uc6d4\ud55c \uc11c\ube44\uc2a4&#8221;\ub97c \uc81c\uacf5\ud588\ub2e4\uace0 \uc0dd\uac01\ud558\uace0 \uc788\ub2e4.\u00a0 \uc774\ub807\uac8c \ud070 \uaca9\ucc28\ub97c \uacaa\uace0 \uc788\ub294 \uac83\uc740 \uae30\uc5c5\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \uc804\ub2ec\ud558\ub294 \ubc29\ubc95\uc744 \uc7ac\uad6c\uc131\ud558\ub294 \ub370 \ub9ce\uc740 \ud22c\uc790\ub97c\uc758 \uc6d0\ub3d9\ub825\uc73c\ub85c \ud569\ub2c8\ub2e4.\u00a0 7\uac1c\uad6d\uc5d0 \uac78\uccd0 700<\/span> <a href=\"https:\/\/www.cisco.com\/go\/cc\">\uba85 \uc774\uc0c1\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130<\/a> \uacbd\uc601\uc9c4\uc5d0 \ub300\ud55c Cisco \uc124\ubb38\uc870\uc0ac\uc5d0\uc11c 79%\uac00 \uace0\uac1d \uacbd\ud5d8\uc774 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ud06c\uac8c \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uac83\uc73c\ub85c \ub3d9\uc758\ud588\uc2b5\ub2c8\ub2e4.\u00a0 \uc2e4\uc81c\ub85c Net Promoter Score(NPS: Net Promoter Score) \ub4f1 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \uc784\uc6d0\uc9c4 \ubcf4\uc0c1\uc744 \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \uc774 \ubaa8\ub4e0 \uac83\uc774 \uc5c5\uacc4\uc5d0\uc11c \ud604\uba85\ud55c \ubcc0\uacbd\uc744 \uc8fc\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"paragraph\">\uc774\ub294 \ub2f9\uc5f0\ud55c \uc77c\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc2e4\uc81c \uc9c8\ubb38\uc740 &#8220;\uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \ub3c4\uc6b0\ubbf8\uc5d0\uac8c \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub294\uac00?&#8221;\uc785\ub2c8\ub2e4. \uc774\ub294 \ud300\uc5d0\uc11c \ud558\ub294 \ub300\ud654\uc774\uc790, \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\ub97c \ub354\uc6b1 \uc798 \uc774\ud574\ud558\uae30 \uc704\ud574 \uace0\uac1d\uacfc \ud611\uc5c5\ud560 \ub54c \uace0\uac1d\uacfc\uc758 \ub300\ud654\uc785\ub2c8\ub2e4.\u00a0 Cisco\ub294 \uc9c1\uc6d0 \ub0b4\ubd80\ubd80\ud130 \uc2dc\uc791\ud558\uc5ec \ubaa8\ub4e0 \uc9c1\uc6d0\uc5d0\uac8c \uc2dc\uc791\ub429\ub2c8\ub2e4. <span class=\"normaltextrun\">\uc744(\ub97c) \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc788\uc73c\uba70 \uc9c1\uc6d0\uc5d0\uac8c \uad8c\ud55c\uc744 \ubd80\uc5ec\ud560 \ub54c \uc774\ub294 \uace0\uac1d\uc774 \ud68c\uc0ac\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \ub290\ub07c\ub294\uc9c0, \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \ubc18\ubcf5\ud558\uba70, NPS\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uc774\ub294 Cisco <\/span><a href=\"https:\/\/www.ciscolive.com\/emea.html\">Live in \uc5d0\uc11c \uc624\ub298 \uc120\ubcf4\uc774\ub294 \uacf5\uc9c0\uc0ac\ud56d\uc744 \ub9e4\uc6b0<\/a><span class=\"normaltextrun\"> \uae30\ubc1c\ud558\uac8c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \u00a0\uace0\uac1d\uc774 \ubcf4\ub2e4 \ud6a8\uc728\uc131 \ubc0f \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ub2e4\uc591\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc18c\uac1c\ud558\uace0, \ub300\uaddc\ubaa8 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc791\uc5c5\uc744 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud560 \uc218 \uc788\ub294 \uc6d0\ud65c\ud55c \uacbd\ub85c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n<h2><span><br \/>\n  <strong>\ubc1c\ud45c \ud558\uc774\ub77c\uc774\ud2b8<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>Voicea \ubc0f Google Cloud\uc758 Contact Center AI\uac00 \uc81c\uacf5\ud55c \uc0c8\ub85c\uc6b4 \uc778\uc9c0 \uae30\ub2a5\uc758 \ud1b5\ud569\uc73c\ub85c, \uc5d0\uc774\uc804\ud2b8\ub97c &#8220;\ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8&#8221;\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Cisco Contact Center \uc194\ub8e8\uc158\uacfc \uace0\uc720\ud558\uac8c \ud1b5\ud569\ub418\ub294 \uc0c8\ub85c\uc6b4 \uace0\uac1d \ud658\uacbd \uad00\ub9ac \uc194\ub8e8\uc158\uc778 Webex Experience Management<\/a> (\uc774\uc804\uc758 CloudCherry)\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\">\uc774\uc81c Webex Contact Center Enterprise<\/a>\ub294 \ub300\uae30\uc5c5\uc744 \uc704\ud55c \uc0c8\ub85c\uc6b4 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc804\uc138\uacc4\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc774\uc81c Unified Contact Center <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">Enterprise<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\ubc0f Express<\/a> \uc5d0 \ub300\ud55c \ucd5c\uc2e0\uc758 \uac00\uc7a5 \ucd5c\uc2e0 \ub9b4\ub9ac\uc988 12.5\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uc5ec\uae30\uc5d0\ub294 Voicea\uc5d0 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \ud1b5\ud569(\ud544\ub4dc \ud3c9\uac00\ud310) \ubc0f Webex \ud658\uacbd \uad00\ub9ac\ub97c \ud3ec\ud568\ud558\uc5ec \ub2e4\uc591\ud55c \ud655\uace0\ud55c \uae30\ub2a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>AI \uc99d\uac15 &#8220;\ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8&#8221; \ub9cc\ub4e4\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>Global Data\uc758 \uc0ac\ub840\uc5d0 \ub530\ub974\uba74, \uc5d0\uc774\uc804\ud2b8 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud558\uace0 \uc5d0\uc774\uc804\ud2b8 \ud68c\uc804\uc728\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 AI \uae30\uc220\uc744 \ubc30\ud3ec\ud558\ub294 \uac00\uc7a5 \uc774\uc810\uc774 \uc788\uc5c8\ub2e4. \ub610\ud55c \uc0c8 \ub9ac\uc18c\uc2a4\ubcf4\ub4dc \uc0ac\uc6a9\ub8cc\uac00 \ub9e4\uc6b0 \ub192\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc5d0\uc774\uc804\ud2b8\ub2f9 \ud3c9\uade0 10,000 &#8211; 20,000\ub2ec\ub7ec\uc758 \ube44\uc6a9\uc774 \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \uc774\ub294 Cisco\uac00 \ub9e4\uc77c\uc758 \ud658\uacbd\uc73c\ub85c \ud654\uba85\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ub300\uc2e0\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \ub354\uc6b1 \uc27d\uace0 \uc0dd\uc0b0\uc801\uc73c\ub85c \uc0dd\ud65c\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubcf4\ub2e4 \uc0dd\uc0b0\uc801\uc778 \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud558\uace0, \uc5d0\uc774\uc804\ud2b8 \uc778\ud560\ub2f9\uc744 \ub0ae\ucd94\uae30 \ub54c\ubb38\uc5d0 \ubcf4\ub2e4 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ub2ec\uc131\ud558\ub294 \ubc29\ubc95 \uc911 \ud558\ub098\ub294 Google Cloud\uc758 Contact Center AI<a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-google-ai\">\ub4f1 \ucd5c\uace0\uae09 \ud30c\ud2b8\ub108 \uae30\uc220 \ubc0f \ucd5c\uadfc\uc5d0 Voicea <\/a>\uc640 \uac19\uc740 \uc778\uc218\ub97c \ud1b5\ud574 \uc790\uc0ac \ub0b4 AI \uae30\ub2a5\uc744 \ud1b5\ud569\ud55c \ucd5c\uace0\uae09 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uc0c8\ub85c\uc6b4 Voicea \ud1b5\ud569\uc740 \uc815\ud655\ud55c \uc74c\uc131-\ud14d\uc2a4\ud2b8 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ud1b5\ud654 \uae30\ub85d \ubc0f \uc694\uc57d\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc5d0\uc774\uc804\ud2b8\uc758 \ud1b5\ud654 \ub798\ud551\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uba70, \uc791\uc5c5 \ud56d\ubaa9\uc774 \ucd94\uac00\ub418\uc9c0 \uc54a\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4. \ub610\ud55c \ud1b5\ud654 \ud558\uc774\ub77c\uc774\ud2b8\uac00 CRM \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uacfc \uc790\ub3d9\uc73c\ub85c \ub3d9\uae30\ud654\ub420 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \ubc0f \uac10\ub3c5\uad00\uc774 \ud55c \uc7a5\uc18c\uc5d0\uc11c \ubaa8\ub4e0 \uace0\uac1d \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>Google Dialogflow\uc5d0 \ub0b4\uc7a5\ub41c AI \ud65c\uc131\ud654\ub41c \uc140\ud504\uc11c\ube44\uc2a4 \uae30\ub2a5\uc740 AI \ubc0f NLU\ub97c \ud65c\uc6a9\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ubaa8\ub450\uc5d0 \ub300\ud55c \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4. Contact Center\uc5d0 \uc804\ud654\ud558\ub294 \uace0\uac1d\uc740 \uac04\ub2e8\ud55c \uc694\uccad\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \ubcf4\ub2e4 \uac10\uac01\uc801\uc778 \ud658\uacbd\uc744 \uacbd\ud5d8\ud558\uace0, \uc5d0\uc774\uc804\ud2b8\ub294 IVR \ub610\ub294 \ucc44\ud305\ubd07 \ub610\ub294 \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\uac00 \uc27d\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ubc18\ubcf5 \ubc0f \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc73c\ub85c \uc644\ud654\ub429\ub2c8\ub2e4.\u00a0<strong><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\">Cisco\ub294 \uc778\ud154\ub9ac\uc804\ud2b8 Contact Center 2020\uc6a9 Ar \uadf8\ub77c\ub9c8\uc758 \uae00\ub85c\ube0c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4.<\/a><br \/>\n<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\uace0\uac1d\uc744 \uc5bc\ub9c8\ub098 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc9c0\ub09c \ud574 \uac00\uc744, CloudCherry\uc758 \uc778\uc218\ub97c \uc644\ub8cc\ud558\uace0, \uc774\uc81c Cisco\uc758 \uccab \ubc88\uc9f8 \uace0\uac1d \ud658\uacbd \uad00\ub9ac(CEM) \uc194\ub8e8\uc158\uc73c\ub85c Webex Experience Management\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \uace0\uac1d\ub4e4\uc5d0\uac8c \ub180\ub77c\uc6b4 AI \uc81c\uacf5 CEM \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\ub294 \uac83 \uc774\uc0c1\uc758 \uc791\uc5c5\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc804\uc0ac\uc801\uc73c\ub85c \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31 \ubc0f \uc5ec\uc815 \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc758\ubbf8\uc788\ub294 \ubd84\uc11d\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \uc2dc\uc791\ud558\uae30 \uc704\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc640 \ub3c5\ud2b9\ud558\uac8c \ud63c\ud569\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ud658\uacbd\uc5d0 \ub300\ud55c \ud601\uc2e0\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \u00a0\uc774\uc81c Contact Center \uc5d0\uc774\uc804\ud2b8\ub294 \uc2e4\uc2dc\uac04 \uace0\uac1d \uc815\uc11c \ub370\uc774\ud130\ub97c \uc9c1\uc811 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \ub9ce\uc740 \uc778\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d\ub4e4\uacfc\uc758 \uad00\uacc4\ub97c \ubcf4\ub2e4 \uac1c\ubcc4\ud654\ud558\uace0, \ub354 \ub098\uc740 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc18c\ube44\uc790\ub294 \ud604\uc7ac \ub9d0\ud558\uace0 \uc788\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uc5bc\ub9c8\ub098 \uac15\ub825\ud55c\uc9c0 \uc0dd\uac01\ud558\uace0, \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ub9d0\ud558\uc9c0 \uc54a\uace0\ub3c4 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uadc0\ud558\uc758 \uc0dd\uac01\uc744 \uc815\ud655\ud788 \uc54c\uace0 \uc788\uc5c8\uace0, \uc774\uc804\uc758 \ud658\uacbd(\uc591\ud638\ud558\uace0 \uc591\ud638\ud558\uc9c0 \uc54a\uc740 \uc81c\ud488 \ubaa8\ub450)\uc744 \uc778\uc9c0\ud558\uace0 \uc788\uc5c8\uc744 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ud638 \uc791\uc6a9 \ucc44\ub110\uc744 \ud1b5\ud574 \uc81c\uacf5\ud55c \ud53c\ub4dc\ubc31\uc5d0 \ub300\ud574 \uc989\uac01\uc801\uc774\uace0 \uac1c\ubcc4\ud654\ub41c \ud6c4\uc18d\uc870\uce58\uc5d0 \uac10\uc0ac\ud558\uc9c0 \uc54a\uc744\uae4c\uc694? Webex \ud658\uacbd \uad00\ub9ac\ub97c \ud1b5\ud574 \uc774 \ubaa8\ub4e0 \uac83\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \ucee8\ud14d\uc2a4\ud2b8\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub97c \uadc0\ud558\uc758 \uacbd\ub85c\ub97c \uc54c\uace0 \uc788\uc73c\uba70 \ud544\uc694\ud560 \ub54c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \uc138\uacc4\uc801 \uc218\uc900\uc758 \uc5ec\uc815 \uc548\ub0b4\uc11c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Webex-Experience-Management-journey.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-309918\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Webex-Experience-Management-journey.png\" sizes=\"auto, (max-width: 647px) 100vw, 647px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Webex-Experience-Management-journey-300x187.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Webex-Experience-Management-journey.png 647w\" alt=\"Webex \ud658\uacbd \uad00\ub9ac\ub97c \ud1b5\ud574 \uc774 \ubaa8\ub4e0 \uac83\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \ucee8\ud14d\uc2a4\ud2b8\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub97c \uadc0\ud558\uc758 \uacbd\ub85c\ub97c \uc54c\uace0 \uc788\uc73c\uba70 \ud544\uc694\ud560 \ub54c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \uc138\uacc4\uc801 \uc218\uc900\uc758 \uc5ec\uc815 \uc548\ub0b4\uc11c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.\" width=\"647\" height=\"404\" \/><br \/>\n<\/a><\/p>\n<h2 class=\"paragraph\"><span class=\"normaltextrun\"><br \/>\n  <b>\ubcf4\ub2e4 \ud070 Contact Center\uc758 \uace0\uc720\ud55c \uc694\uad6c \ubbf8\ud305<\/b><br \/>\n<\/span><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\ub300\uaddc\ubaa8 \uae30\uc5c5 \uace0\uac1d\uc758 <\/span><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">\ub3c4\uc6c0\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc\ub97c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e4\uc5c8\ub2e4. Webex Contact Center Enterprise.<\/a><span class=\"normaltextrun\"> \uc774 \uac15\ub825\ud55c \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc740 \uc218\ub9cc \uba85\uc758 \uc5d0\uc774\uc804\ud2b8\ub85c \ud655\uc7a5\ub420 \uc218 \uc788\uc73c\uba70, \ud655\uc7a5\uc131, \uae30\ub2a5 \uc218 \ubc0f \ubcf4\uc548\uc744 \uacb0\ud569\ud558\uc5ec \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \ubb38\uc81c\ub97c \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\ub294 \ud1b5\ub85c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\ub300\uaddc\ubaa8\uc758 \uc815\uad50\ud55c \uae30\uc5c5\uc758 \uc694\uad6c\uc5d0 \ubd80\ub85d\uc744 \uc124\uacc4\ud55c Webex Contact Center Enterprise\ub294 Cisco\uac00 \uc18c\uc720, \uad00\ub9ac, \uc6b4\uc601\ud558\uba70, \uc800\ud76c\uc758 \ud074\ub77c\uc6b0\ub4dc \uc778\ud504\ub77c\uc5d0\uc11c \uc6b4\uc601\ud558\uba70, Cisco\uc758 \uc2dc\uc7a5 \uc120\ub450 \uc8fc\uc790\uc778 \ubcf4\uc548 \ubc0f \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ud45c\uc900\uc744 \uc900\uc218\ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\ub2a5\uc774 \ud48d\ubd80\ud558\uba70, \uc81c3\uc790 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uacfc \ud1b5\ud569\ud558\uae30 \uc704\ud55c API\ub97c \ud3ec\ud568\ud558\uba70, \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uace0\uae09 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc758 \uc804\uccb4 \ucd94\uac00 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Webex Contact Center Enterprise\ub294 \ubd81\ubbf8, \uc720\ub7fd, \ud638\uc8fc \ubc0f \uc544\uc2dc\uc544\uc758 Cisco \ub370\uc774\ud130 \uc13c\ud130\uc5d0\uc11c \uc804\ubc18\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uacf5\uc6a9 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uba40\ud2f0 \ud14c\ub10c\ud2b8 \uad6c\uc131 \uc694\uc18c\uac00 \uc788\ub294 Cisco \ub370\uc774\ud130 \uc13c\ud130\uc5d0\uc11c \uc2e4\ud589\ub418\ub294 \uc77c\ubd80 SaaS \uc81c\uc548\uc785\ub2c8\ub2e4.\u00a0 \uc774\uc804\uc758 HCS \uc81c\uc548\uacfc \ub2ec\ub9ac, \uae30\ubcf8 \uacc4\uc815\uc740 \uba87 \ub2ec\uc774 \uc544\ub2cc \uba87 \uc2dc\uac04 \ub0b4\ub85c \uc81c\uacf5\ub420 \uc218 \uc788\uc73c\uba70, \ub300\ubd80\ubd84\uc758 \uae30\ub2a5\uc740 \uc9c0\uc18d\uc801, \uc6d0\ud65c\ud55c \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \uc990\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uc774 \uc778\uc0c1\uc801\uc778 <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\"> <\/a><span class=\"normaltextrun\"><a href=\"https:\/\/engage2demand.cisco.com\/LP=19292?ecid=22948&#038;dtid=oemzzz000233&#038;ccid=cc001193&#038;oid=wbrco019795\">  <\/a>\ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 Sheila McGee Smith, Principal Analyst \ubc0f McGee-Smith Analytics\uc758 \uc0ac\uc7a5\uc778 Sheila McGee Smith\uc640 \ud568\uaed8 \uc608\uc815\ub41c \uc6e8\ube44\ub098\uc5d0 \ub300\ud574 \uacc4\uc18d \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624. <\/span><\/p>\n<h2 class=\"paragraph\"><span class=\"normaltextrun\"><br \/>\n  <b>\uc800\ud76c\uc758 On-\ud504\ub808\ubbf8\uc2a4 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ud074\ub77c\uc6b0\ub4dc \uc2dc\ub3d9<\/b><br \/>\n<\/span><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uace0\uac1d\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc2dc\uc2a4\ud15c\uc744 \uc18c\uc720\ud558\uace0 \uc788\ub294\uc9c0, \uc11c\ube44\uc2a4\ub85c \uac00\uc785\ud558\ub4e0 \uc800\ud76c\uc758 \ubaa9\ud45c\ub294 \uace0\uac1d\uc774 \uac00\uc7a5 \uc9c0\ub2a5\uc801\uc778 \uc815\ubcf4 \ubc0f \ud074\ub77c\uc6b0\ub4dc \ub370\uc774\ud130 \ubd84\uc11d\uacfc \uac19\uc740 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc5d0\uc11c \ud61c\ud0dd\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \ucd5c\uc2e0 \ub9b4\ub9ac\uc988 12.5\uc5d0\uc11c \uc99d\uba85\ud55c \uc790\ub8cc\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ubd84\uc11d \ubcf4\uace0 \ub3c4\uad6c \ubc0f \uc74c\uc131 \uae30\ub85d\uc744 \uc704\ud574 Voicea\uc5d0 \ud1b5\ud569 \ub4f1 \uace0\uae09 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uc5d0 \uc27d\uac8c \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ud1b5\ud569\ud558\uace0, \uace0\uac1d \ud53c\ub4dc\ubc31 \uba54\ud2b8\ub9ad\uc5d0 \ub300\ud55c Webex \ud658\uacbd \uad00\ub9ac(\uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0\uc11c \uc9c1\uc811)\ub97c \uc27d\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cloud-Powering.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-309800 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cloud-Powering.png\" sizes=\"auto, (max-width: 710px) 100vw, 710px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cloud-Powering-300x169.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/01\/Cloud-Powering.png 710w\" alt=\" Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uac1c\uc120\uc73c\ub85c \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc744 \ud601\uc2e0\ud569\ub2c8\ub2e4.\" width=\"710\" height=\"400\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\ub2e4\uc74c \ub2e8\uacc4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/strong><br \/>\n<\/span><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uc774 \uc0c8\ub85c\uc6b4 \uc81c\uc548\uc774 \uace0\uac1d\uc5d0\uac8c \uc120\ubcf4\uc77c \uae30\ud68c\uc5d0 \ub300\ud574 \ud655\uc2e0\ud558\uace0 \uae30\ub2e4\ub838\ub2e4. <\/span><span class=\"normaltextrun\">\ub2f9\uc0ac\ub294 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uacc4\uc18d \ubc1c\uc804\ud558\uc5ec \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ud61c\ud0dd\uc774 \ub420 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uace0, \uace0\uac1d\uc774 \uae30\uc5b5\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud558\ub294 \ubc29\ubc95\uc744 \uacc4\uc18d\ud560 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<blockquote><p>Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\ud558\uc2ed\uc2dc\uc624.<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">Cisco \ub9e4\ub144 Cisco APJC \uc5f0\ub77d\ucc98 \uc5f0\ub77d\ucc98 SymposiumCisco<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-brings-the-power-of-the-cloud-and-ai-to-contact-centers-with-release-12-5?dtid=osscdc000283\">\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ubcf4\uc548 \uac15\ud654\uac00 \ud544\uc694\ud55c \ub9b4\ub9ac\uc988 12.5Why<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\">\ub97c \ud1b5\ud574 \ud074\ub77c\uc6b0\ub4dc \ubc0f AI\uc758 \ud30c\uc6cc\ub97c Contact Center\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\uc758 AI \uc81c\uacf5, \ub370\uc774\ud130 \uc8fc\ub3c4 \uae30\ub2a5\uc740 \ucee8\ud14d\uc2a4\ud2b8 \ubc0f \ud53c\ub4dc\ubc31 \uc815\uc11c\uac00 \uc788\ub294 \ud1b5\ud654 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub97c \ud638\ucd9c\ud558\uc5ec \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4. <\/p>\n","protected":false},"author":5480,"featured_media":374707,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4278,12073],"class_list":["post-388314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-contact-center-as-a-service","tag-12073"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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