{"id":388344,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/webex-contact-center-enterprise-%ec%86%8c%ea%b0%9c-webinar\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"webex-contact-center-enterprise-%ec%86%8c%ea%b0%9c-webinar","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-contact-center-enterprise-%ec%86%8c%ea%b0%9c-webinar\/","title":{"rendered":"Webex Contact Center Enterprise \uc18c\uac1c [Webinar]"},"content":{"rendered":"<h2><span><br \/>\n  <b>\ub300\uaddc\ubaa8 Contact Center\uc5d0 \ub300\ud574 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc2e0\ub8b0 \uacbd\ub85c\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">2020<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> \ub144\uc5d0\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc5d0\uc11c \uc624\ub298\ub0a0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ud0c1\uc6d4\ud55c \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \ud601\uc2e0,<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> \uae30\ub2a5 \uc18d\ub3c4 \ubc0f \ubbfc\ucca9\uc131\uc744 \uc804\ub2ec\ud558\ub294 \ub370 \ud070 \uc5ed\ud560\uc774 \ub41c\ub2e4\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc740 \ud3c9\uc0dd \uace0\uac1d \uc5ec\uc815 \uc815\ubcf4\ub97c \uac00\uc7a5 \uc798 \ud65c\uc6a9\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uc2e0 \uc815\uccb4 \uc9c0\ub2a5(AI) \ubc0f \uba38\uc2e0 \ud559\uc2b5(ML)<\/span>  <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span>\uae30\uc220\uc5d0\uc11c \uc804\ub2ec\ud558\ub294 \uc778\uc0ac\uc774\ud2b8 \ubc0f \uae30\ub2a5 \ubc0f \ud611\uc5c5 \ub9ac\uc18c\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc804\uccb4 \uc804\ubb38\uac00 \ud300\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \ud1b5\uc2e0\uc758 \ubd84\ubc30\ub97c \uc138\ubd84\ud654\ud569\ub2c8\ub2e4.<span data-contrast=\"auto\">\uace0\uac1d<\/span><span data-contrast=\"auto\"> \ud544\uc694.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">\ud558\uc9c0\ub9cc \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\ub4e4\uc740 \ud655\uc7a5\uc131, \uc81c\ud55c\ub41c \uae30\ub2a5 \uc9d1\ud569,<\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">\ubcf4\uc548 \uac71\uc815, \uadf8\ub9ac\uace0 \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uae30\uc874\uc758 \uc8fc\ubb38\ud615(on-premises<\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\">) \uc194\ub8e8\uc158\uc5d0\uc11c \ucc44\ud0dd\uc758 \uc544\ud508 \uc810 \ub4f1\uc740 \ub300\uaddc\ubaa8 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ub2e4\uc74c \ub2e8\uacc4\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uc804\ub2ec \uae30\uc220\ub85c \uc774\ub3d9\ud558\uc9c0 \ubabb\ud558\uac8c \ud588\ub2e4\ub294 \uc810\uc5d0 \ub300\ud574 \uc54c\ub824 \uc8fc\uc5c8\ub2e4.<\/span><\/p>\n<h2><span><br \/>\n  <b>\uae30\uc5c5 Contact<\/b>   <b>Center\uc758<\/b><b>   \uc694\uad6c\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 Customer \uc8fc\ub3c4\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Solution <\/b>   <b><\/b>\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <span data-contrast=\"none\"><\/span>   <span data-contrast=\"none\"> <\/span><\/a> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">Cisco Contact Center VP\/GM Omar Tawakol \ubc0f \ud611\ub825 \uc5c5\uacc4 \ubd84\uc11d\uac00 Sheila McGee-Smith<\/span> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">\uc640 \uc0c1\uc758\ud558\uc5ec \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\ub294 \uae30\uc5c5 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub4e4\uc774 \uc9c1\uba74\ud558\uace0 \uc788\ub294 \uace0\uc720\ud55c \ubb38\uc81c\uc640 Cisco<\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\"> <span data-contrast=\"none\">   \uac00 \uc5b4\ub5bb\uac8c \uc0c8\ub85c\uc6b4 Webex Contact Center Enterprise<\/span> <\/a> \ub97c \uac1c\ubc1c\ud558\ub294\uc9c0\uc5d0 \ub300\ud574 \uc0c1\uc758\ud588\uc2b5\ub2c8\ub2e4.<span data-contrast=\"auto\">\uc194\ub8e8\uc158\uc73c\ub85c \uc774 \uc2dc\uc7a5\uc758 \ub2e4\uc591\ud55c \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-310944\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" alt=\"\uc2e4\uc2dc\uac04 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec- Webex Contact Center Enterprise \uc18c\uac1c\" width=\"300\" height=\"298\" \/><br \/>\n  <\/a>\uc774 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 <\/span><span data-contrast=\"auto\">\uc624 <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">\ub9c8\uc640 Sheila <\/span><span data-contrast=\"auto\">\uc758 \ub2e4\uc74c \uc18c\uc2dd\uc744 \ub4e4\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> 2020<\/span><span data-contrast=\"auto\">\ub144\uc5d0 \uac00\uc7a5 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130<\/span><span data-contrast=\"auto\"> \uc5c5\uacc4 \ud2b8\ub80c\ub4dc(\uacbd\ud5d8 \uad00\ub9ac, \uc9c0\ub2a5\uc801\uc778 \uc815\ubcf4 \ubc0f \ud611\uc5c5 \ud1b5\ud569 \ud3ec\ud568)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uc774 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c \ucc3e\uace0 \uc788\ub294 \uac83\uc744 \ub9d0\ud588\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\ud5a5\ud6c4 Contact Center <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span>  <span data-contrast=\"auto\">\uc5d0 \ub300\ud55c Cisco\uc758 \ube44\uc804 \ubc0f \ubaa8\ub4e0 \ud06c\uae30\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \ud074\ub77c\uc6b0\ub4dc \uc804\ub2ec \uae30\uc220\ub85c \ubbf8\ub798\ub97c \ubc1c\uc804\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub294 \ubc29\ubc95<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Webex Contact Center Enterprise<\/span><span data-contrast=\"auto\"> \uae30\ub2a5\uc740 <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\uc138\uacc4\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud558\uace0 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c\ub3c4 \uc774\uc0c1\uc801\uc778 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">\ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c Contact Center\uc758 \ubbf8\ub798 <\/span><span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\"><\/span> <span data-contrast=\"auto\">\ub97c \uacc4\ud68d\ud560 \ub54c \uae30\uc5c5\uc774 \uace0\ub824\ud574\uc57c \ud560 \uc218 \uc788\ub294 \uc2e4\uc9c8\uc801\uc778 \uc778\uc0ac\uc774\ud2b8 \ubc0f \ub2e4\uc74c \ub2e8\uacc4<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <b><br \/>\n    <span data-contrast=\"none\">\uc2e4\uc2dc\uac04 \uc6e8<\/span>   <\/b> <\/a>  <span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">\ube44\ub098 \ube0c\ub85c\ub4dc\uce90\uc2a4\ud2b8\uc5d0 \uc9c0\uae08 \ub4f1\ub85d\ud569\ub2c8\ub2e4 <\/span><span data-contrast=\"auto\"><\/span>   <b> <span data-contrast=\"auto\">. (2020<\/span><\/b><span data-contrast=\"auto\"> \ub144 2\uc6d4 12\uc77c \uc218\uc694\uc77c \uc2dc\uc791, \uc774\ud6c4\uc5d0\ub294 \uc218\uc694\uc77c \uc81c\uacf5)\u00a0<strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\">\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><\/strong><\/span><\/p><\/blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <span class=\"TextRun BCX4 SCXW139119749\" lang=\"ko\" xml:lang=\"ko\" data-contrast=\"auto\"><br \/>\n      <span class=\"NormalTextRun BCX4 SCXW139119749\">\ubc1c\uc5b8 <\/span>     <\/span>       <span class=\"TextRun BCX4 SCXW139119749\" lang=\"ko\" xml:lang=\"ko\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX4 SCXW139119749\">     \uc790<\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"ko\" xml:lang=\"ko\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX4 SCXW139119749\">       \uc5d0 \ub300\ud55c<\/span><br \/>\n    <\/span><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-310916 size-thumbnail\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center-150x150.png\" alt=\" Omar Tawakol, VP\/GM, Cisco Contact Center\" width=\"150\" height=\"150\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Omar Tawakol, <\/span> <\/b><span data-contrast=\"auto\">VP\/GM, Cisco Contact CenterOmar<\/span> <span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"><\/span><span data-contrast=\"auto\">  Tawakol\uc740 Cisco Contact Center \ube44\uc988\ub2c8\uc2a4 \uc720\ub2db\uc758 VP\/GM\uc785\ub2c8\ub2e4. \uc774 \uc5ed\ud560 \uc774\uc804\uc5d0 Omar\ub294 \uc74c\uc131 \uae30\ubc18 AI \uc9c0\uc6d0 \ud50c\ub7ab\ud3fc\uc778 Voicea\uc758 \uacf5\ub3d9 \ucc3d\ub9bd\uc790  \ubc0f CEO\ub85c, 2019\ub144 8\uc6d4\uc5d0 Cisco\uac00 \uc778\uc218\ud560 \ub54c\uae4c\uc9c0 \uc8fc\ub3c4\ud588\uc2b5\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Voicea\uc5d0 \uc55e\uc11c \uadf8\ub294 \uc138\uacc4 \ucd5c\ub300\uc758 \uc18c\ube44\uc790 \ub370\uc774\ud130 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4 \ubc0f \ub370\uc774\ud130 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud55c BlueKai\uc758 \ucc3d\ub9bd\uc790 \uc774\uc790 CEO\uc785\ub2c8\ub2e4. BlueKai\ub294 2014\ub144 Oracle\uc5d0 \uc758\ud574 \uc778\uc218\ub41c \ud6c4 \uc624\ub77c\ud074 \ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc \uc0ac\uc5c5\ubd80\uc758 \uc218\uc11d VP\/GM <\/span><span data-contrast=\"auto\">\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud588\ub2e4. Omar\ub294 Stanford University\uc640 Massachusetts Technology\uc758 BS\uc5d0\uc11c \ucef4\ud4e8\ud130 \uacfc\ud559\uc73c\ub85c MS\ub97c \ud68d\ub4dd\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><br \/>\n    <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-310917\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst-150x150.png\" alt=\" Sheila McGee-Smith, Contact Center \uc0b0\uc5c5 \ubd84\uc11d\uac00\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Sheila McGee-Smith, <\/span> <\/b><span data-contrast=\"auto\">Principal Analyst, McGee-Smith AnalyticsSheila<\/span> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><\/span><span data-contrast=\"auto\">  McGee-Smith\ub294 Contact Center \ubc0f \uae30\uc5c5 \ud1b5\uc2e0\uc2dc\uc7a5\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub294 \ud1b5\uc2e0 \uc5c5\uacc4\uc758 \uc120\ub450\uc801\uc778 \ud1b5\uc2e0 \ubd84\uc11d\uac00\uc774\uc790 \uc804\ub7b5\uc801 \ucee8\uc124\ud134\ud2b8\uc785\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uadf8\ub140\uc758 \uc804\ubb38\uc801\uc778 \uc131\uacfc\uc5d0\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130, \uae30\uc5c5 \uc804\ud654, \ub370\uc774\ud130 \ub124\ud2b8\uc6cc\ud0b9 \ubc0f \ubb34\uc120 \uc2dc\uc7a5 \uc601\uc5ed\uc5d0 \uc788\ub294 \uba40\ud2f0 \ud074\ub77c\uc774\uc5b8\ud2b8 \uc2dc\uc7a5 \ub9ac\uc11c\uce58 \uc5f0\uad6c \uc791\uc131\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uadf8\ub140\ub294 \uc5c5\uacc4 \ud68c\uc758, \uc0ac\uc6a9\uc790 \uadf8\ub8f9 \ubc0f \uc138\uc77c\uc988 \ubbf8\ud305\uc5d0 \uc790\uc8fc \ubc1c\uc5b8\ud558\uace0 \uc788\uc73c\uba70 \ud1b5\uc2e0 \uc2dc\uc7a5\uc758 \ub274\uc2a4 \ubc0f \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud574 \uc798 \ub530\uc634\ud45c\ub97c \ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><b><br \/>\n  <span data-contrast=\"auto\">\uacf5\uc720\ud560 \ub9ac\uc18c\uc2a4<\/span> <\/b>   <b><span data-contrast=\"auto\">   <\/span><\/b><b><span data-contrast=\"auto\"> :<\/span> <\/b> <b><span data-contrast=\"auto\"> <\/span>   <\/b><b><span data-contrast=\"auto\"> <\/span>   <\/b><b>    <span data-contrast=\"auto\"> \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98<\/span>  <\/b> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><\/span><span data-contrast=\"auto\">  \uc13c\ud130\uc758 \uc7a5\uc810 \uc77d\uae30<\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">     <i>    <span data-contrast=\"none\">Contact Center<\/span>   <\/i> <span data-contrast=\"none\">\ub97c \ud074\ub77c\uc6b0\ub4dc eBook\uc73c\ub85c \uc774\ub3d9 \ub610\ub294 T \ubcf4\uae30<\/span><\/a><span data-contrast=\"auto\">  <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-Infographic.pdf?oid=ifgco018194?ccid=cc001193\">   <i>     <span data-contrast=\"none\"><\/span>   <\/i>   <i>     <span data-contrast=\"none\">\ud074\ub77c\uc6b0\ub4dc<\/span>   <\/i>   <i>     <span data-contrast=\"none\"> \uc5f0\ub77d\ucc98 \uc13c\ud130<\/span>   <\/i>   <span data-contrast=\"none\"> \uc778\ud3ec\uadf8\ub798\ud53d<\/span> <\/a> <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">  <\/span><b><span data-contrast=\"auto\">   \uc6a9 \uc0ac\ub840\uc790\uc138\ud55c<\/span><\/b>  <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"> <span data-contrast=\"none\">   Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uac1c\uc120 \uace0\uac1d \ubc0f<\/span>   <\/a>  <span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><\/span> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\"> <span data-contrast=\"none\">\uc5d0\uc774\uc804\ud2b8 \uccb4\ud5d8\uc744 \ud601\uc2e0\uc801\uc778 \uc8fc\ubb38\ud615 \uc6e8\ube44\ub098: Contact Center<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">  <\/span><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"> <span data-contrast=\"none\">   \ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840Cisco\ub294 \ub9e4\ub144 Cisco APJC Contact \ucd94\ucc9c Symposium\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/span><br \/>\n<\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Contact Center GM\/VP Omar Tawakol \ubc0f \uc5c5\uacc4 \uc120\ub450\uc758 \ubd84\uc11d\uac00\uc778 Sheila McGee-Smith\uc758 \uc774 \uc0c8\ub85c\uc6b4 \uc81c\uc548\uc774 \ub300\uaddc\ubaa8 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ub300\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \ubbf8\ubbf8\ud55c \uc2dc\uc7a5\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 \ubc29\ubc95\uc744 \ub4e4\uc5b4 \ub4e3\uc2b5\ub2c8\ub2e4.  <\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[8173,8824,1910,8031,1899,1900,4842,11801,8175,12699,12841,12704,4712],"class_list":["post-388344","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-contactcenter-ko","tag-ccaas-ko","tag-ccaas--","tag-cisco-","tag-cisco--","tag-cisco---ko","tag-webex-contact-center-ko","tag-webex-contact-center-enterprise-ko","tag-8175","tag--ai-","tag-12841","tag-12704","tag-4712"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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