{"id":388356,"date":"2020-02-18T11:20:48","date_gmt":"2020-02-18T19:20:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco%eb%8a%94-%eb%a6%b4%eb%a6%ac%ec%a6%88-12-5%eb%a5%bc-%ed%86%b5%ed%95%b4-contact-center%ec%97%90-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%eb%b0%8f-ai%ec%9d%98-%ed%8c%8c%ec%9b%8c%eb%a5%bc-%ec%a0%9c\/"},"modified":"2020-02-18T11:20:48","modified_gmt":"2020-02-18T19:20:48","slug":"cisco%eb%8a%94-%eb%a6%b4%eb%a6%ac%ec%a6%88-12-5%eb%a5%bc-%ed%86%b5%ed%95%b4-contact-center%ec%97%90-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%eb%b0%8f-ai%ec%9d%98-%ed%8c%8c%ec%9b%8c%eb%a5%bc-%ec%a0%9c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cisco%eb%8a%94-%eb%a6%b4%eb%a6%ac%ec%a6%88-12-5%eb%a5%bc-%ed%86%b5%ed%95%b4-contact-center%ec%97%90-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%eb%b0%8f-ai%ec%9d%98-%ed%8c%8c%ec%9b%8c%eb%a5%bc-%ec%a0%9c\/","title":{"rendered":"Cisco\ub294 \ub9b4\ub9ac\uc988 12.5\ub97c \ud1b5\ud574 Contact Center\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ubc0f AI\uc758 \ud30c\uc6cc\ub97c \uc81c\uacf5"},"content":{"rendered":"<p>&#8220;\uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ud22c\uc790\ub97c \ubcf4\ud638\ud558\ub294 \ud55c\ud3b8 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \uc804\ub2ec\uc758 \ube44\uc988\ub2c8\uc2a4 \ubbfc\ucca9\uc131, \uc720\uc5f0\uc131 \ubc0f \ube60\ub978 \uc18d\ub3c4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p>&#8220;\uacbd\uc7c1 \uc6b0\uc704\ub97c \uc720\uc9c0\ud558\ub824\uba74 \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc744 \ud604\ub300\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.&#8221;\ub77c\uace0 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n<p>&#8220;\ub0b4 On-\ud504\ub808\ubbf8\uc2a4 Contact Center \uc778\ud504\ub77c\uc640 \uc6d0\ud65c\ud558\uac8c \uc791\ub3d9\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc5d0 \uc27d\uac8c \uc561\uc138\uc2a4\ud574\uc57c <\/a>\ud569\ub2c8\ub2e4.&#8221;<\/p>\n<h2><span><br \/>\n  <strong>\ud574\ub2f9 \uacfc\uc81c\ub294 \uc775\uc219\ud569\ub2c8\uae4c? <\/strong><br \/>\n<\/span><\/h2>\n<p>\uadc0\ud558\ub294 \ub2e8\ub3c5\uc774 \uc544\ub2d9\ub2c8\ub2e4! \uc804\uc138\uacc4\uc758 \ub9ce\uc740 \uace0\uac1d \ubc0f \uc5ec\ub7ec \uc5c5\uacc4\uc5d0\uc11c \uacf5\uc720\ud558\uace0 \uc788\ub294 \ub9ce\uc740 \uace0\uac1d\ub4e4\uc774 \uc778\ubb3c, \ud504\ub85c\uc138\uc2a4 \ubc0f \ud14c\ud06c\ub180\ub85c\uc9c0\uc5d0\uc11c \uc911\uc694\ud55c On-\ud504\ub808\ubbf8\uc2a4 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud22c\uc790\ub97c \ucd5c\ub300\ud654\ud558\ub294 \ud55c\ud3b8, \uc9c0\ub8e8\ud55c \uc778\ud154\ub9ac\uc804\uc2a4(AI)\uac00 \uc81c\uacf5\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uae30\ub2a5\uc73c\ub85c \ud601\uc2e0\uc5d0 \ub300\ud55c \ud544\uc694\uc131\uc744 \ubd84\uc0b0\ud558\uae30 \uc704\ud574 \uace0\uc2ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub4e4\uc740 \ubcc0\uacbd\ub418\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc0c8\ub85c\uc6b4 \uc720\uc5f0\uc131\uacfc \ubbfc\ucca9\ud55c \uae30\ub2a5\uc744 \ud1b5\ud574 \uc2e0\ub8b0\uc131\uacfc \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \uc81c\uacf5\ud558\ub294 \uac1c\ubc29\ud615 \uc548\uc804\ud55c \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \uc6d0\uc870\ub97c \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c1\uc6d0\ub4e4\uacfc \uace0\uac1d \ubaa8\ub450\ub97c \uc704\ud574 \ucc28\ubcc4\ud654\ub41c \ud658\uacbd\uc744 \ub9cc\ub4e4\uace0, \ub354 \ub098\uc740 \uace0\uac1d \ud658\uacbd, \ubc18\ubcf5\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubc0f Contact Center\uc758 \uc131\ub2a5\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \uace0\uc720\ud55c \ubc29\ubc95\uc744 \ucc3e\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Cisco\ub294 \ub9b4\ub9ac\uc988 12.5\ub85c \uc774\ub7ec\ud55c \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4. (Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Unified Contact Center Express \ubc0f Hosted Collaboration Solution for Contact Center\uc6a9) \u00a0Contact Center\ub97c <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2047449\"><\/a> \uad00\ub9ac\ud558\ub294 \ubc29\ubc95\uc744 \uac04\uc18c\ud654\ud558\uace0, \uc5d0\uc774\uc804\ud2b8\ub97c \ub354\uc6b1 \uc0dd\uc0b0\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uba70, \uace0\uac1d\uc5d0 \ub300\ud574 \ub354 \ub098\uc740 \ud658\uacbd\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \ub514\uc790\uc778\ub41c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc0c8\ub85c\uc6b4 \uc8fc\uc694<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>\uc0c8\ub85c\uc6b4 \uace0\uac1d \ud658\uacbd \uad00\ub9ac \uc194\ub8e8\uc158\uc778 Webex Experience Management(\uc774\uc804\uc758 CloudCherry)\ub294 Cisco \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0 \ud1b5\ud569\ub418\uc5b4 \uace0\uac1d \uc815\uc11c, \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8 \ubc0f \ud53c\ub4dc\ubc31 \uba54\ud2b8\ub9ad\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5d0\uc774\uc804\ud2b8 \ubc0f \uac10\ub3c5\uad00\uc5d0\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<li>Google Dialogflow\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uac10\uac01\uc801\uc778 \ub300\ud654 IVR\uc740 \uae30\uc874\uc758 \uc140\ud504-\uc11c\ube44\uc2a4 \uc635\uc158\uc5d0 \ud604\ub300\uc2dd \uc74c\uc131 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc27d\uac8c \ucd94\uac00\ud558\uc5ec \uc804\ud654\uc5d0\uc11c \uace0\uac1d \uc140\ud504 \uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc774\uc81c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uae09 \ubd84\uc11d \ubcf4\uace0 \uc194\ub8e8\uc158\uc778 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uae30\ub294 \ubaa8\ub4e0 On-\ud504\ub808\ubbf8\uc2a4 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uace0\uac1d\uc5d0 \ub300\ud55c \ud3c9\uac00\ud310\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI \uae30\ubc18 Voicea \ud1b5\ud654\ub300\ud654 \ubc0f \uc694\uc57d\uc740 \uc5d0\uc774\uc804\ud2b8 \uc0dd\uc0b0\uc131, \ud1b5\ud654 \ub9c8\ubb34\ub9ac \ubc0f \uc791\uc5c5 \ud56d\ubaa9\uc758 \uc815\ud655\uc131\uc744 \ud5a5\uc0c1\ud558\uae30 \uc704\ud574 \ud3c9\uac00\ud310\uc5d0 \ub300\ud574 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc2a4\ub9c8\ud2b8 \ub77c\uc774\uc13c\uc2f1\uc740 \uc0c8 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub77c\uc774\uc13c\uc2a4\ub97c \ucd94\uac00\/\ud65c\uc131\ud654\ud558\ub294 \uac04\ub2e8\ud558\uace0 \uc790\ub3d9\ud654\ub41c \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubcc0\ud654\ud558\ub294 \uc0c1\ud638 \uc791\uc5c5 \ubcfc\ub968\uc5d0 \ubd80\ub3d9\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312485 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\" alt=\"\uc0c8\ub85c\uc6b4 AI \uc81c\uacf5, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \ud658\uacbd \uc194\ub8e8\uc158\uc740 \ub450 \uac1c\uc758 \uc0c8\ub85c\uc6b4 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \uac00\uc82f\uc744 \ud1b5\ud574 Contact Center\uc5d0 \ud1b5\ud569\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc0ac\uc6a9\uc774 \uc26c\uc6b4 \uc124\ubb38\uc870\uc0ac \ub514\uc790\uc774\ub108\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ucea1\ucc98\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.\" width=\"637\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>Webex Experience Management\uc5d0 \ud1b5\ud569 (\uc774\uc804\uc758 CloudCherry)<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc0c8\ub85c\uc6b4 AI \uc81c\uacf5, <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \ud658\uacbd \uc194\ub8e8\uc158\uc740<\/a> \ub450 \uac1c\uc758 \uc0c8\ub85c\uc6b4 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \uac00\uc82f\uc744 \ud1b5\ud574 Contact Center\uc5d0 \ud1b5\ud569\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc0ac\uc6a9\uc774 \uc26c\uc6b4 \uc124\ubb38\uc870\uc0ac \ub514\uc790\uc774\ub108\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ucea1\ucc98\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.\u00a0 \ud53c\ub4dc\ubc31\uc774 \ucea1\ucc98\ub420 \ub54c \uc5d0\uc774\uc804\ud2b8\ub294 \uc0c8\ub85c\uc6b4 \uace0\uac1d \ud658\uacbd \uc5ec\uc815 \uac00\uc82f\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \ub0b4\uc5d0\uc11c \uace0\uac1d \ud53c\ub4dc\ubc31 \uc810\uc218\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc815\uc11c \ubc0f \uc9c0\ub09c \uc5ec\uc815 \ud658\uacbd\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud558\uace0, \uace0\uac1d\uc774 \uc5b4\ub5bb\uac8c \ub9cc\uc871\ud558\ub294\uc9c0 \uc774\ud574\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \uac1c\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ud658\uacbd \ubd84\uc11d \uac00\uc82f\uc740 NPS, CSAT \ubc0f CES \ub4f1 \uc5c5\uacc4 \ud45c\uc900 \uba54\ud2b8\ub9ad\uc744 \ud1b5\ud574 \uc804\ubc18\uc801\uc778 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ud45c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ud601\uc2e0\uc801\uc778 AI \uc81c\uacf5 \uc140\ud504\uc11c\ube44\uc2a4<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc800\ud76c\uc758 Cisco Unified \uace0\uac1d \uc74c\uc131 \ud3ec\ud138\uc740 Google Dialogflow\ub97c \ud65c\uc6a9\ud558\uc5ec AI\uac00 \uc74c\uc131\uc73c\ub85c \ud14d\uc2a4\ud2b8, NLU \uae30\ubc18 \uc758\ub3c4 \ud0d0\uc9c0 \ubc0f \ud14d\uc2a4\ud2b8 \uc74c\uc131 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uac04\ud3b8\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc758 \uc5d0\uc774\uc804\ud2b8\ub97c \ub35c\uc5b4\uc8fc\uba74\uc11c \uace0\uac1d\uc5d0 \ub300\ud574 \ud6a8\uc728\uc801\uc778 \ub300\ud654 \uc140\ud504\uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \ub9cc\ub4e4 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p><strong><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/WebexXMgadget.png\"><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-312486 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Innovative-AI-Powered-Self-Service.png\" alt=\"\uc800\ud76c\uc758 Cisco Unified \uace0\uac1d \uc74c\uc131 \ud3ec\ud138\uc740 Google Dialogflow\ub97c \ud65c\uc6a9\ud558\uc5ec, AI\uac00 \uc74c\uc131\uc73c\ub85c \ud14d\uc2a4\ud2b8, NLU \uae30\ubc18 \uc758\ub3c4 \ud0d0\uc9c0 \ubc0f \ud14d\uc2a4\ud2b8 \uc74c\uc131 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ud6a8\uc728\uc801\uc778 \ub300\ud654 \uc140\ud504\uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \ud55c\ud3b8 \ub2e8\uc21c\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc758 \uc5d0\uc774\uc804\ud2b8\ub97c \uc758\uc874\ud558\uac8c \ud569\ub2c8\ub2e4.\" width=\"583\" height=\"343\" \/><\/a>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\ud074\ub77c\uc6b0\ub4dc \ubd84\uc11d\uc744 \ud1b5\ud55c Business Insights<\/strong><br \/>\n<\/span><\/h2>\n<p>\ud074\ub77c\uc6b0\ub4dc \ubd84\uc11d\uc744 \ubaa8\ub4e0 Cisco \uc8fc\ubb38\ud615 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ud65c\uc6a9\ud558\ub294 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uae30\ub294 \ub2e4\uc591\ud55c Contact Center \ubc30\ud3ec\uc758 \ub0b4\uc5ed \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uae09 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uae30\ub294 \uc81c\ud488 \uc804\ubc18\uc5d0 \uac78\uccd0 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \ubcf4\uae30\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.\u00a0 \uc774\ub294 \uac10\ub3c5\uad00\uc774 \ud328\ud134\uc744 \uc2dd\ubcc4\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ud2b8\ub80c\ub4dc\ub97c \ud45c\uc2dc\ud558\uba70, \uc911\ub2e8\ub41c \uc5f0\ub77d\ucc98 \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud3ec\ud568\ud558\uc5ec \uace0\uac1d\uc774 \ud574\ub2f9 \uc5ec\uc815\uc744 \uc911\ub2e8\ud558\uace0 \uc788\ub294 \uc704\uce58\ub97c \uc2dd\ubcc4\ud558\uc5ec \uc801\ud569\ud558\uace0 \uc0ac\uc804\uc801\uc778 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ud3c9\uac00\ud310 \uc0ac\uc6a9 \uac00\ub2a5.<\/p>\n<h2><span><br \/>\n  <strong>Voicea \ud1b5\ud654\ub300\ud654 \uc124\uba85<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc790\uccb4 Voicea<a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\"> AI\ub97c \uc0ac\uc6a9\ud558\ub294 \uc0c8\ub85c\uc6b4 Cisco <\/a>\uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \uac00\uc82f\uc744 \uc0dd\uc131\ud558\uace0, \uc815\ud655\ud55c \uc74c\uc131-\ud14d\uc2a4\ud2b8 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uc640 \uace0\uac1d \uac04\uc758 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \ub300\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc740 Cisco Unified \uc5f0\ub77d\ucc98 \uc13c\ud130 \uae30\uc5c5\uc5d0\uc11c \ud544\ub4dc \ud3c9\uac00\ud310\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ud1b5\ud654 \uc904 \ubc14\uafc8\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc5d0\uc774\uc804\ud2b8\uac00 \ub300\ud654\uc758 \uc138\ubd80 \uc0ac\ud56d\uc744 \uc815\ud655\ud558\uac8c \ucea1\ucc98\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \ud1b5\ud654 \uc9c0\uc18d\uc131 \ubc0f \uc5d0\uc774\uc804\ud2b8 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<strong>\u00a0<\/strong><\/p>\n<h2><span><br \/>\n  <strong>\ub77c\uc774\uc13c\uc2f1\uc774 \uac04\ud3b8\ud574\uc9c0\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc2a4\ub9c8\ud2b8 \ub77c\uc774\uc13c\uc2f1\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ubcc0\ud654\ud558\ub294 \uc0c1\ud638 \uc791\uc6a9 \ubcfc\ub968\uc5d0 \uc801\uc751\ud558\uace0 \ube60\ub974\uac8c \uc0c8\ub85c\uc6b4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub77c\uc774\uc13c\uc2a4\ub97c \ucd94\uac00\/\ud65c\uc131\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.\u00a0 Cisco \uc2a4\ub9c8\ud2b8 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad00\ub9ac \ud3ec\ud138\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc740 \ubcf4\uc720\ud55c \ucd1d \ub77c\uc774\uc13c\uc2a4 \uc218 \ubc0f \uc0ac\uc6a9\uc911\uc778 \uc218\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc27d\uac8c \ud655\uc778\ud558\uc5ec \uc548\uc2ec\ud558\uace0 \ub77c\uc774\uc13c\uc2a4 \ubaa9\ub85d\uc744 \uc815\ud655\ud558\uac8c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ud5a5\uc0c1\ub41c \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc0c8\ub85c\uc6b4 \ud0a4\ubcf4\ub4dc \ub2e8\ucd95\ud0a4, \ub370\uc2a4\ud06c\ud0d1 \uac00\uc82f \ub4dc\ub798\uadf8 \ubc0f \ub4dc\ub86d \ubc0f \uc0c1\ud638 \uc791\uc6a9 \uc911\uc5d0 \ud1b5\ud654 \ubcc0\uc218\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\ub294 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\ub97c \ub354\uc6b1 \uc0dd\uc0b0\uc801\uc73c\ub85c \ud5a5\uc0c1\ud558\uace0 \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc5d0\uc774\uc804\ud2b8\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud1b5\uacc4\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong><br \/>\n    <span>\uc548\uc804\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5<\/span>\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc0c8\ub85c\uc6b4 \ub9b4\ub9ac\uc988\uc5d0\ub294 \uc7a0\uc7ac\uc801\uc778 \ucde8\uc57d\uc810\uc5d0 \ub300\ud574 \uc194\ub8e8\uc158\uc744 \ub354\uc6b1 \uac15\ud654\ud558\ub294 \ub2e4\uc591\ud55c \ubcf4\uc548 \uad00\ub828 \ud5a5\uc0c1\uc810\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4.\u00a0 \ub3d9\uc2dc\uc5d0 \ucd08\ub2f9 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ud1b5\ud654 \ubc0f \ucd1d \uc9c0\uc6d0\ub418\ub294 \ub2e4\uc774\uc5bc\ub7ec \ud3ec\ud2b8\ub97c \ub450 \ubc30\ub85c \ub298\ub824, \ub3d9\uc2dc \ud65c\ub3d9 \ucea0\ud398\uc778\uc758 \uacbd\uc6b0 2.5\ubc30 \uc99d\uac00\ud558\ub294 \ub4f1 \ud655\uc7a5 \ud655\uc7a5\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ubaa8\ub4e0 \uace0\uac1d\uc758 \uc774\uc810<\/strong><br \/>\n<\/span><\/h2>\n<p>\ud074\ub77c\uc6b0\ub4dc\uac00 \ubaa8\ub4e0 \ud5a5\uc0c1\ub41c \uae30\ub2a5\uc744 \uc800\ud76c\uc758 On-\ud504\ub808\ubbf8\uc2a4 \uace0\uac1d\uc5d0\uac8c \uc5b4\ub5bb\uac8c \uc81c\uacf5\ud558\uac8c \ud560 \uc218 \uc788\ub294\uac00\uc5d0 \ub300\ud574 \uae30\ub2e4\ub838\ub2e4. \uc800\ud76c\uc758 \ubaa9\ud45c\ub294 \uace0\uac1d\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc2dc\uc2a4\ud15c\uc744 \uc18c\uc720\ud558\uace0 \uc788\ub294\uc9c0, \uc11c\ube44\uc2a4\ub85c \uac00\uc785\ud560\uc9c0 \uc5ec\ubd80\uc640 \uad00\uacc4\uc5c6\uc774 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uc624\ub298 \ucd5c\uc2e0\uc758 \uae30\uc220 \ud601\uc2e0 \uae30\uc220\uc744 \uc801\uc6a9\ud558\uace0, \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ub300\ud55c \uc62c\ubc14\ub978 \uacbd\ub85c\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub9b4\ub9ac\uc988 12.5\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ub370\uc774\ud130\uc2dc\ud2b8:\ub97c \ucc38\uc870\ud558\uc2ed\uc2dc\uc624. <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-express\/datasheet-c78-743226.html\">Unified Contact Center Express<\/a> \ubc0f <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/datasheet-c78-743352.html\">Unified Contact Center Enterprise<\/a>.<\/p>\n<blockquote><p>Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/go\/cc\">\ud558\uc2ed\uc2dc\uc624.<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624: \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc5d0 \ub300\ud55c \ud601\uc2e0\uc801\uc778<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">Webex \ud658\uacbd \uad00\ub9ac\ub97c \uac15\uc870\ud558\ub294: AI \uc81c\uacf5 \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d \ubc0f<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc744 \ubcc0\ud658 \uc8fc\ubb38\ud615 \uc6e8\ube44\ub098\uc5d0 \ucd94\uac00\ud569\ub2c8\ub2e4. Contact Center\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc9c1\uc811\uc801\uc778 \uacbd\ub85c\ub97c \ub9cc\ub4e4\uace0, AI \uc81c\uacf5 \uae30\ub2a5\uc744 \ud1b5\ud574 Contact Center \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\ub97c \ud53c\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[15099,8174],"class_list":["post-388356","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-customer-journey","tag-8174"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco\ub294 \ub9b4\ub9ac\uc988 12.5\ub97c \ud1b5\ud574 Contact Center\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ubc0f AI\uc758 \ud30c\uc6cc\ub97c \uc81c\uacf5 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-brings-the-power-of-the-cloud-and-ai-to-contact-centers-with-release-12-5\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco\ub294 \ub9b4\ub9ac\uc988 12.5\ub97c \ud1b5\ud574 Contact Center\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ubc0f AI\uc758 \ud30c\uc6cc\ub97c \uc81c\uacf5 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc9c1\uc811\uc801\uc778 \uacbd\ub85c\ub97c \ub9cc\ub4e4\uace0, AI \uc81c\uacf5 \uae30\ub2a5\uc744 \ud1b5\ud574 Contact Center \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\ub97c \ud53c\ud569\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-brings-the-power-of-the-cloud-and-ai-to-contact-centers-with-release-12-5\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-18T19:20:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/XM.png\" \/>\n<meta name=\"author\" content=\"Nayankumar Vaghela\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nayankumar Vaghela\" \/>\n<script type=\"application\/ld+json\" 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