{"id":388527,"date":"2019-09-05T07:11:27","date_gmt":"2019-09-05T14:11:27","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/contact-center%ea%b0%80-%eb%b3%b5%ed%95%a9%ec%84%b1-%ed%8a%b8%eb%9e%a9%ec%97%90-%eb%93%a4%ec%96%b4%ea%b0%80%ec%a7%80-%eb%aa%bb%ed%95%98%ea%b2%8c-%ed%95%a8\/"},"modified":"2019-09-05T07:11:27","modified_gmt":"2019-09-05T14:11:27","slug":"contact-center%ea%b0%80-%eb%b3%b5%ed%95%a9%ec%84%b1-%ed%8a%b8%eb%9e%a9%ec%97%90-%eb%93%a4%ec%96%b4%ea%b0%80%ec%a7%80-%eb%aa%bb%ed%95%98%ea%b2%8c-%ed%95%a8","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ea%b0%80-%eb%b3%b5%ed%95%a9%ec%84%b1-%ed%8a%b8%eb%9e%a9%ec%97%90-%eb%93%a4%ec%96%b4%ea%b0%80%ec%a7%80-%eb%aa%bb%ed%95%98%ea%b2%8c-%ed%95%a8\/","title":{"rendered":"Contact Center\uac00 \ubcf5\ud569\uc131 \ud2b8\ub7a9\uc5d0 \ub4e4\uc5b4\uac00\uc9c0 \ubabb\ud558\uac8c \ud568"},"content":{"rendered":"<p>Apollo \ubc0f \ucd94\uac00\uc6b0\uc8fc \uc2a4\ud398\uc774\uc2a4 \uc784\ubb34\ub97c \uc774\uc7a5\ud55c \uace0\uc694\ud55c NASA \uc5d4\uc9c0\ub2c8\uc5b4\uc778 \uc774\ub2c8\ud130 \ud06c\ub780\uce20\ub294 Apollo 13 \uc18c\ubb38\uc744 \uc548\uc804\ud558\uac8c \uc9c0\uad6c\ub85c \ub2e4\uc2dc \ub3cc\uc544\uac00\ub294 \ubb38\uc81c \ud574\uacb0\uacfc \uad00\ub828\ud574 &#8220;\uc2e4\ud328\ub294 \uc635\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4.&#8221; \ub77c\ub294 \ubb38\uad6c\ub97c \uc778\uc6a9\ud558\uc5ec \uc2e0\uc6a9\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4. \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c\ub3c4 \ub3d9\uc77c <a href=\"https:\/\/www.webex.com\/contact-center.html\">   <strong>\ud569\ub2c8\uae4c?<\/strong> <\/a><!--more--><\/p>\n<h2>\uc635\uc158\uc774 \ub108\ubb34 \ub9ce\uc744 \uacbd\uc6b0 \uc624\ub958\uac00 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\ucd5c\uadfc \uc5f0\uad6c\ud300\uc740 \ub108\ubb34 \ub9ce\uc740 \uc120\ud0dd\uc774 \uacb0\uacfc\ub85c \uc774\uc5b4\uc84c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uc5c5\uc885\uac00\uc5d0 \uc788\ub294 \ud310\ub9e4\uc790\ub4e4\uc740 \ubb34\ub8cc \uc0d8\ud50c\uc744 \uc644\ub8cc\ud558\ub294 24\uac00\uc9c0 \uc720\ud615\uc758 \ud2b9\uc218 \uc2dc\uc5f0\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uac78\ub824\uc624\ub294 \uc0d8\ud50c\uc744 \uc2dc\ub3c4\ud55c \uc0ac\ub78c \uc911 \uc57d 3 \ud37c\uc13c\ud2b8\uac00 \uc804\uccb4 \ud06c\uae30\uc758 jar\ub97c \uad6c\uc785\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ud6c4 \uadf8\ub4e4\uc740 \uc120\ud0dd\uc744 \ub2e4\uc2dc \ub04a\uace0 6\uac1c\uc758 \ub04a\uae30\ub9cc \uc81c\uacf5\ud558\ub294 \ud45c\ub97c \uc124\uc815\ud588\uc2b5\ub2c8\ub2e4. \uac19\uc740 \uc0ac\ub78c \uc218\uc5d0 \ub530\ub77c 30%\uac00 jar\ub97c \uad6c\uc785\ud588\uc73c\ub098, \uc774 \uadf8\ub8f9\uc758 \uacbd\uc6b0 30%\ub294 \uc7ac\ubc84\ub97c \uad6c\uc785\ud588\uc2b5\ub2c8\ub2e4. \uc801\uc740 \uc120\ud0dd\uc744 \uc81c\uacf5\ud558\ub294 \ud310\ub9e4\uac00 10\ubd84 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9e4\ub144 \ubbf8\uad6d\uc5d0\uc11c\ub294 7,000\uba85\uc5d0\uc11c 9,000\uba85\uc758 \uc0ac\ub78c\uc774 \uc720\ud574\ud55c \ubc18\uc751\uc744 \uacbd\ud5d8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud55c \ud574 \ub3d9\uc548\uc5d0 7,000\uba85\uc5d0\uc11c 9,000\uba85\uc758 \uc0ac\ub78c\uc774 \uc720\ud574\ud55c \ubc18\uc751\uc744 \uacbd\ud5d8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc220 \uad00\ub828 \uc624\ub958\uc5d0 \ub300\ud55c \ud658\uc790\ub97c \ucc3e\uc544\ubcf8 \ucd1d \ube44\uc6a9\uc740 \ub9e4\ub144 400\uc5b5 \ub2ec\ub7ec\ub97c \ucd08\uacfc\ud569\ub2c8\ub2e4. \uc8fc\ubb38 \ub610\ub294 \uc900\ube44 \ub2e8\uacc4\uc5d0\uc11c \uc790\uc8fc \ubc1c\uc0dd\ud558\ub294 \uc624\ub958\uc785\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uc624\ub958\uc5d0\ub294 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790\uac00 \uc798\ubabb\ub41c \uc815\ubcf4\ub97c \uc791\uc131\ud558\uace0, \uc798\ubabb\ub41c \uacbd\ub85c\ub098 \uc0ac\uc6a9, \uc798\ubabb\ub41c \ube48\ub3c4\uc218 \ub4f1.<\/p>\n<p>\uc774 \uc911 \uac70\uc758 75%\uac00 \uc9d1\uc911\uc5d0 \ubc29\ud574\uac00 \ub41c \uac83\uc73c\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud3c9\uade0\uc801\uc73c\ub85c \uc0c8\ub85c\uc6b4 \ubcf5\ud569\ubb3c\uc774 \ucd08\uae30 \ubc1c\uacac\ubd80\ud130 \uc2dc\uc7a5\uc73c\ub85c\uc758 \uc5ec\uc815\uc744 \uc644\ub8cc\ud558\ub294 \ub370\uc5d0\ub294 \ucd5c\uc18c\ud55c 10\ub144\uc774 \uc18c\uc694\ub418\uace0, \uc784\uc0c1 \ud3c9\uac00\ub9cc \ud3c9\uade0 6\ub144\uc5d0\uc11c 7\ub144\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4. \uac01\uac01\uc758 \uc131\uacf5\uc801\uc778 \uc5f0\uad6c \ubc0f \uac1c\ubc1c\uc5d0 \ub4dc\ub294 \ud3c9\uade0 \ube44\uc6a9\uc740 26\uc5b5 \ub2ec\ub7ec\ub85c \ucd94\uc815\ub429\ub2c8\ub2e4.<\/p>\n<h2>\ud63c\ub780\uc2a4\ub7ec\uc6b0\ub098 \ub354 \ub192\uc740 \uc218\uc900\uc5d0\uc11c\ub294 \uc77c\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h2>\n<p>\uacfc\uc81c\ub294 \ud604\uc7ac\uc758 \ubb38\uc81c\ub098 \uac71\uc815\uc5d0 \uc555\ub3c4\ub418\uc9c0 \ubabb\ud558\uac8c \ud558\ub294 \ubb38\uc81c\ub97c \uc5b4\ub5bb\uac8c \ucc98\ub9ac\ud574\uc57c \ud558\ub294\uc9c0 \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uacf5\uc744 \ub9ce\uc774 \ub9ce\uc774 \ub358\uc9c8\uc218\ub85d \ub354 \ub9ce\uc774 \uacf5\uc744 \uc7a1\uc744 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uace0\uac1d\uc5d0\uac8c \uc5f0\uacb0 \ubc29\ubc95\uc5d0 \ub300\ud55c \ubb34\uc81c\ud55c \uc120\ud0dd\uc744 \uc81c\uacf5\ud558\uace0, \ubaa8\ub4e0 \uae30\ubc18\uc744 \ucee4\ubc84\ud560 \uc218 \uc788\ub3c4\ub85d \ub2e4\uc591\ud55c \ubc29\ubc95\uc73c\ub85c \ub300\uc0c1\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ub610\ub294 On <a href=\"https:\/\/www.webex.com\/enterprise-cloud-calling.html\"><\/a> -\ud504\ub808\ubbf8\uc2a4\uc5d0 \ub300\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\ub294 \ubc31 \uac1c\uc758 \ub77c\uc6b0\ud305 \ub77c\uc6b0\ud305, \uc77c\uce58 \ubc0f \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc804\ub7b5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc740 \uae30\uc874\uc758 \ucc44\ub110\uc744 \ub300\uccb4\ud569\ub2c8\ub2e4. \ub2e8, \uc2e4\uc81c\ub85c \uace0\uac1d\ub4e4\uc740 \ub108\ubb34 \ub9ce\uc740 \uc635\uc158\uc744 \uc694\uad6c\ud558\uc5ec \uc2e4\ub9dd\ud558\uace0 \ud63c\ub780\uc5d0 \ube60\uc9c8 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \uc870\uac01\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc220 \uc218\uc900\uc774 \ub6f0\uc5b4\ub09c MD\uc758 \uc9c0\uc6d0\uc774 \uc0dd\uba85\uc744 \ubc14\uafb8\uace0 \uc788\ub294 \uacbd\uc6b0, \uc0b0\ub9cc\ud55c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc870\uc9c1\uc774 \uc6b4\uc601, \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9 \ubc0f \uc5c5\ubb34\uc801 \uc601\ud5a5 \uc218\uc900\uc5d0\uc11c \ub3d9\uc77c\ud55c \uc791\uc5c5\uc744 \ud558\uace0 \uc788\uc744 \uac00\ub2a5\uc131\uc740 \ub9e4\uc6b0 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uace0\uac1d\uc758 \uac00\uc7a5 \uc88b\uc740 \uc120\ud0dd\uc740 &#8220;\uc120\ud0dd\uc774 \uc801\uc740 \uc120\ud0dd&#8221;\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\uc5c5\uc2a4\ucf00\uc77c \uc2dc\uc7a5\uc5d0\uc11c\uc758 30\uc77c \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uacb0\uc815\uc5d0 \ub300\ud55c \uc2e0\ub8b0\uc640 \ub9cc\uc871\uac10\uc774 \uc9c1\uc811 \uace0\uac1d\ub4e4\uc758 \uc2e0\ub8b0\uc640 \uc2e0\ub8b0\ub97c \uc5bb\uc5c8\ub2e4. \uadf8\ubcf4\ub2e4\ub3c4 \uc120\ud0dd\uc774 \ubd80\uc871\ud55c \uace0\uac1d\uc5d0\uac8c\ub294 \uad6c\ub9e4\ud55c  \uc2dc\ucc28\ub97c \ub450\ub4dc\ub838\ub2e4. \uc774\ub7ec\ud55c \uc120\ud0dd\uc758 \ubd88\uc774\ud589\uc73c\ub85c \uc774\uc5b4\uc9c0\uba70 \ubcf4\ub2e4 \ub098\uc740 \uc120\ud0dd\uc744 \ud560 \uc218 \uc788\uc5c8\ub2e4.<\/p>\n<h2>\ubb34\uc2a8 \uc0c1\uad00\uc774\uc8e0?<\/h2>\n<p>\uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158, \ud504\ub86c\ud504\ud2b8, \uba54\ub274 \ubc0f \uae30\ud0c0 \ud615\ud0dc\uc758 \uc140\ud504-\uc9c1\uc811 \ucc38\uc5ec\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uc218\uc2e0\ud558\ub294 \uac83\uc774 \ub354 \ubcf5\uc7a1\ud574\uc9c0\uace0 \uc788\ub294 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub300\uc2e0, \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub294 \ub2e8\ub2f5\ud615\uc2dd\uc758 \uac15\ub825\ud55c \uc9c8\ubb38\uc5d0\uc11c &#8220;\uc5b4\ub5bb\uac8c \ub3c4\uc640 \uc904 \uc218 \uc788\uc744\uae4c\uc694?&#8221;<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc, \ub370\uc774\ud130 \ubd84\uc11d \ubc0f <a href=\"https:\/\/blogs.cisco.com\/collaboration\/demystifying-artificial-intelligences-role-in-contact-centers\">   <strong>\ubcf4\uc548 \ubd84\uc11d\uc740<\/strong> <\/a> \uc774\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud574\uc9c4 \ucc38\uc5ec\ub294 \uace0\uac1d\uc5d0\uc11c, \uace0\uac1d\uc744 \ub300\uc2e0\ud558\uc5ec \ucd5c\uace0\uc758 \ub9ac\uc18c\uc2a4, \uc778\uc801 \ub610\ub294 \uc57d\uc744 \ucc3e\uc544\ub0b4\uac8c \ub420 \uc9c0\ub2a5\ud615 \uc791\uc5c5 \uc5d0\uc774\uc804\ud2b8\uc758 \ud638\uc2a4\ud2b8\ub85c \ubcc0\ud654\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ubcf5\ud569\uc131 \ud2b8\ub7a9\uc5d0 \ube60\uc9c0\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \uc120\ud0dd\uc774 \uc801\uc5b4\uc9c4 \uac83\uc774 \uac00\uc7a5 \uc88b\uc740 \uc120\ud0dd\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><br \/>\n  <strong>Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub97c \ud655\uc778\ud558\ub824\uba74 \ud074\ub9ad\ud558\uc2ed\uc2dc\uc624.<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \ub0b4\uc6a9<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center\"><br \/>\n  <strong>\uc778\ud154\ub9ac\uc804\ud2b8 Contact Center\uc6a9 Ar \uadf8\ub77c\ub9c8\uc758 \uae00\ub85c\ube0c\uc5d0\uc11c Cisco\ub294 \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4.<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/your-contact-center-agents-journey-plays-acritical-role-in-customer-experience\"><br \/>\n  <strong>Contact Center\ub97c \ubcc0\uacbd\ud569\ub2c8\uae4c? \uc774\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 <\/strong>   <b>&#8220;\ub2e8\uacc4\ubcc4&#8221; \ub85c \uc2dc\uc791\ud569\ub2c8\ub2e4.<\/b><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-centers-customer-experiences\"><br \/>\n  <strong>Contact Center \ubc0f \uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\ub97c \uc170\uc774\ud551<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \ubcf5\uc7a1\uc131 \uc81c\uac70<\/p>\n","protected":false},"author":5430,"featured_media":388528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[8173,8824,12071,8031,1900,12070,12072,11240,8175,1905,12044,12073,13865,4840,4761,12074,1902,4841,12841,8174,12069,8430],"class_list":["post-388527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-contactcenter-ko","tag-ccaas-ko","tag-cisco--","tag-cisco-","tag-cisco---ko","tag-cisco---","tag-contact-center-","tag-11240","tag-8175","tag-1905","tag-12044","tag-12073","tag-13865","tag-4840","tag-4761","tag-12074","tag-1902","tag----ko","tag-12841","tag-8174","tag-12069","tag-8430"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center\uac00 \ubcf5\ud569\uc131 \ud2b8\ub7a9\uc5d0 \ub4e4\uc5b4\uac00\uc9c0 \ubabb\ud558\uac8c \ud568 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/contact-center\uac00-\ubcf5\ud569\uc131-\ud2b8\ub7a9\uc5d0-\ub4e4\uc5b4\uac00\uc9c0-\ubabb\ud558\uac8c-\ud568\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center\uac00 \ubcf5\ud569\uc131 \ud2b8\ub7a9\uc5d0 \ub4e4\uc5b4\uac00\uc9c0 \ubabb\ud558\uac8c \ud568 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \ubcf5\uc7a1\uc131 \uc81c\uac70\" \/>\n<meta property=\"og:url\" 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