{"id":388543,"date":"2019-09-09T11:26:01","date_gmt":"2019-09-09T18:26:01","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%97%b0%eb%9d%bd%ec%b2%98-%ec%84%bc%ed%84%b0%ec%97%90-%ec%9e%88%eb%8a%94-%eb%b9%84%ec%a0%95%ea%b8%b0%ec%a0%81%ec%9d%b8-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4-%ec%97%ac%ec%a0%95\/"},"modified":"2019-09-09T11:26:01","modified_gmt":"2019-09-09T18:26:01","slug":"%ec%97%b0%eb%9d%bd%ec%b2%98-%ec%84%bc%ed%84%b0%ec%97%90-%ec%9e%88%eb%8a%94-%eb%b9%84%ec%a0%95%ea%b8%b0%ec%a0%81%ec%9d%b8-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4-%ec%97%ac%ec%a0%95","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%97%b0%eb%9d%bd%ec%b2%98-%ec%84%bc%ed%84%b0%ec%97%90-%ec%9e%88%eb%8a%94-%eb%b9%84%ec%a0%95%ea%b8%b0%ec%a0%81%ec%9d%b8-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4-%ec%97%ac%ec%a0%95\/","title":{"rendered":"\uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \uc788\ub294 \ube44\uc815\uae30\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4 \uc5ec\uc815"},"content":{"rendered":"<p>\uba87 \uac00\uc9c0 \uc0dd\uac01\uc744 \uac1c\ubc1c\uc790, \uace0\uac1d \uc11c\ube44\uc2a4 \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc790 \ubc0f \uc804\ubb38\uac00\uc640 \ud568\uaed8 \ubaa8\uc544\uc11c \uacf5\uc720\ud558\uace0, \uac00\ub2a5\ud55c \ub9ce\uc740 \uc5ec\uc815\uc744 \ud1b5\ud574 \uac00\uc7a5 \ub9ce\uc740 \uc5ec\uc815\uc744 \ud604\ub300\uc2dd \uace0\uac1d \uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub85c \ud65c\uc6a9\ud558\uc2ed\uc2dc\uc624.<\/p>\n<p>\uc6b0\uc120, \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uc778\uc704\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4(Intelligence)\uc758 \uad81\uadf9\uc801\uc778 \ubaa9\ud45c\uc778 \uac83\uc744 \uac15\uc870\ud558\ub294 \uac83\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><em>&#8220;\uc9c0\ub2a5\uc801 \uc9c0\ub2a5\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc9c0\ub2a5\uc801\uc778 \uc874\uc7ac\uc640 \uad00\ub828\ub41c \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294 \ub514\uc9c0\ud138 \ucef4\ud4e8\ud130 \ub610\ub294 \ucef4\ud4e8\ud130\ub97c \uc81c\uc5b4\ud558\ub294 \ub85c\ubcf4\ud2b8\uc758 \uae30\ub2a5\uc785\ub2c8\ub2e4.&#8221;\ub77c\uace0 \uc124\uba85\ud569\ub2c8\ub2e4.<\/em><\/p>\n<h2>Contact Center\uc5d0\uc11c AI<\/h2>\n<p>CC(Customer Care) \ud658\uacbd\uc5d0\uc11c AI \uad6c\uc131 \uc694\uc18c\uc758 \uc8fc\uc694 \ubaa9\ud45c \uc911 \ud558\ub098\ub294 \uc5c5\ubb34\uc5d0 \uc788\ub294 \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud558\uace0 \uc9c0\uc6d0\ud558\uba70, \uc7a0\uc7ac\uc801\uc73c\ub85c \uc77c\ubd80 \uc5d0\uc774\uc804\ud2b8\ub97c \ub300\uccb4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uadf8\ub7ec\ud55c \ubaa9\ud45c\uc640 \uc5bc\ub9c8\ub098 \uba40\ub9ac \ub5a8\uc5b4\uc838 \uc788\uc2b5\ub2c8\uae4c? Google\uc5d0\uc11c \ucd5c\uc2e0 \ub370\ubaa8\ub97c \uc5ec\uae30\uc5d0 \uac8c\uc2dc\ud558\uc5ec \ub2f5\ubcc0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=D5VN56jQMWM\">Google Duplex: A.I. \ub3c4\uc6b0\ubbf8\uac00 \ub85c\uceec \uae30\uc5c5\uc5d0\uc11c \uc57d\uc18d\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574 \uc804\ud654 &#8211; YouTube<\/a>  \uc6d0\uaca9\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? Google Duplex <strong>\ub294 \uc544\uc9c1\uae4c\uc9c0 \uc2e4\ud589 \uc911\uc774\uc9c0 \uc54a\uc740 \uac83 \uac19\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI<\/strong>  <strong><\/strong>\uc5d4\uc9c4\uc5d0\uc11c \uc81c\uc5b4\ud558\ub294 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uac00 \ub9ce\uc740 \ucee8\ud14d\uc2a4\ud2b8\uc5d0\uc11c \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\ub97c \ub300\uccb4\ud560 \uc218 \uc788\uac8c \ub418\ub294 \uc21c\uac04\ubd80\ud130, \ud6e8\uc52c \uad11\ubc94\uc704\ud55c \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \ubc94\uc704\uac00 \ubaa8\uc11c\ub9ac\uc5d0 \uc704\uce58\ud558\ub294 \uac83\uc740 \ubd84\uba85\ud55c \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uc774\ub294 \uc0ac\uc6a9\uc790\ub4e4\uc774 \uc11c\ub85c \ud568\uaed8 \ud560 \uc218 \uc788\ub294 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\uc640 \ud750\ub984\uc77c \uac83\uc785\ub2c8\ub2e4.<\/p>\n<blockquote>\n<p><em>&#8220;2020\ub144\uae4c\uc9c0 \uae30\uc5c5-\uace0\uac1d \uc6b0\uc120 \uacc4\uc57d \uc694\uccad\uc758 10%\uac00 VCAS\uac00 \uc774\ub8e8\uc5b4\ub0b4\uac8c \ub420 Gartner \ud504\ub85c\uc81d\ud2b8&#8230; \uc624\ub298\uc740 1%&#8230;\ubbf8\ub9cc\uc785\ub2c8\ub2e4.&#8221;<\/em><\/p>\n<\/blockquote>\n<p><strong>Google Duplex Natural TechnologyCisco<\/strong>   <strong><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cognitive-collaboration-solutions.html?ccid=cc001100\">(\uc778\uc9c0<\/a><\/strong> <strong> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   \ud611\uc5c5 \uc194\ub8e8\uc158)\uc640 \uac19\uc740 \uc120\ub450\uc801\uc778 \ud50c\ub808\uc774\uc5b4\ub4e4\uc774 Contact Center<\/a> <\/strong>\uc544\ud0a4\ud14d\ucc98\uc758 \uc7a5\uc810\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \ud765\ubbf8\ub85c\uc6b4 \ub2e8\uba74\uc740 Google Duplex\uac00 \uc791\ub3d9\ud558\ub294 \ubc29\ubc95\uacfc \uad00\ub828\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubcf8\uc9c8\uc801\uc73c\ub85c 3 \ube4c\ub529 \ube14\ub85d\uc73c\ub85c \uad6c\uc131\ub429\ub2c8\ub2e4. \ub2e4\uc74c:<\/p>\n<ol>\n<li><strong>\uac78\ub824\uc624\ub294 \uc624\ub514\uc624\ub294 ASR<\/strong> (Automatic Speech \uc778\uc2dd)\ub85c \uc9c0\uc815\ud558\uc5ec \uc624\ub514\uc624\ub97c \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>RNN <\/strong>(Recurrent Neural Network)\uc740 \uc785\ub825 \ud14d\uc2a4\ud2b8\uc5d0 \uae30\ubc18\ud558\uc5ec \ud14d\uc2a4\ud2b8 \ub2f5\ubcc0\uc744 \uacf5\uc2dd\ud654\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uae30\ud0c0 \uc785\ub825 \ubc0f \ub9c8\uc9c0\ub9c9\uc73c\ub85c TTS<\/strong> (Text to Speech)\ub294 \uc74c\uc131 \ud569\uc131 \uae30\uc220(Wavenet)\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc624\ub514\uc624\uc5d0\uc11c \uc751\ub2f5\uc744 \ub2e4\uc2dc \ubcc0\ud658\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb850f3d25.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-270013 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb850f3d25.png\" alt=\"Contact Center\uc5d0 \uc788\ub294 \uc778\ud154\ub9ac\uc804\uc2a4 \uc5ec\uc815\" width=\"675\" height=\"322\" \/><br \/>\n<\/a>\uace0\uac1d \uad00\ub9ac \uc11c\ube44\uc2a4\ub97c \uc544\uc6b0\ub294 \uace0\uac1d\ub4e4\uc5d0\uac8c\ub294 \uc774\ub7ec\ud55c \uad6c\uc870\uac00 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \uc5bc\ub9c8\ub098 \uc801\ud569\ud558\uace0 \ud154\ub808\ub9c8\ud06c \ucea0\ud398\uc778\uc5d0 \uc801\ud569\ud55c\uc9c0 \ubd84\uba85\ud558\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 Google\uc774 Google Assistant\uc640 \uacb0\ud569\ud558\uc5ec \uc774\ubbf8 \uae30\uc220\uc744 \uc120\ubcf4\uc774\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc624\ub514\uc624 \ubcc0\ud658\uae30\uc5d0\uc11c \uc804\ubc29\/\ud6c4\uba74 \ud14d\uc2a4\ud2b8\uac00 \uc81c\uacf5\ud558\ub294 \uc774\ubbf8\uc9c0 \uae30\ub2a5\uc758 \uc77c\ubd80\ub85c, \uc2dc\uc2a4\ud15c\uc758 \uc9c0\ub2a5\uc801\uc778 \ubd80\ubd84\uc740 RNN(Recurrent Neural Network)\uc5d0\uc11c \uc785\ub825 \ud14d\uc2a4\ud2b8 \ubc0f \ucee8\ud14d\uc2a4\ud2b8\ub97c \ubd84\uc11d\ud558\uace0, \ud14d\uc2a4\ud2b8 \ub2f5\ubcc0\uc744 \uc774\ud574\ud558\uba70, \uc2e4\uc2dc\uac04, \ubcf5\uc7a1\ud55c \ud589\ub3d9 \ubc0f \ud504\ub85c\uc138\uc2a4\uc758 \ubc30\uacbd\uc744 \uc124\uba85\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-270015 alignright\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5c0fb9f3dd1a9.png\" alt=\"\" width=\"329\" height=\"222\" \/>\uc624\ub298\ub0a0 CC\uc5d0\uc11c \uc0ac\uc6a9\ub418\ub294 \ub300\ubd80\ubd84\uc758 \ucc44\ud305 \ubd07\uc740 \uae30\uc874\uc758 \ubc29\ubc95\uc73c\ub85c \ub300\ud654 \uad00\ub9ac\ub97c \uc218\ud589\ud558\uae30 \ub54c\ubb38\uc5d0 \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uacfc \uadfc\uc811\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c IVR\uacfc \uc720\uc0ac\ud558\uac8c, \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc5b8\uc5b4\uc758 \ubcf5\uc7a1\uc131\uc73c\ub85c \uc778\ud574 \ud750\ub984\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. AI \uac1c\ubc1c\uc790\ub4e4\uc758 \uc138\uacc4\uc5d0 \uc788\ub294 \uc624\ud508 \uc18c\uc2a4 \ucee4\ubba4\ub2c8\ud2f0(Rasa Core)\uc640 \uac19\uc740 Duplex (Tensorflow) \ub610\ub294 \uae30\ud0c0 \uc194\ub8e8\uc158\ub4e4\uc740 \ub180\ub78d\ub3c4\ub85d \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654 \uc0c1\uc790 \uad00\ub9ac\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d, \ud2b9\uc815 \ucee8\ud14d\uc2a4\ud2b8\uc5d0\uc11c \uc62c\ubc14\ub974\uac8c \uad50\uc721\ub418\uace0 \uc870\uc815\ub41c, \uc2e0\uacbd \ub124\ud2b8\uc6cc\ud06c\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. RNN\uc740 \uad50\uc721\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \uc774\ub294 \ud2b9\uc815 \ucee8\ud14d\uc2a4\ud2b8\uc5d0\uc11c \ub9ce\uc740 \uc804\ud654 \ub300\ud654 \ub370\uc774\ud130 \ubc0f \uc624\ub514\uc624\uc758 \uae30\ub2a5 \ubc0f \ub300\ud654\uc758 \ub0b4\uc5ed\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc774\uc6d4\ub41c \uacbd\uc6b0\uc785\ub2c8\ub2e4.<\/p>\n<h2>Contact Center\uc5d0 \uc788\ub294 CISCO \ubc0f AI<\/h2>\n<p>\uc704\uc5d0\uc11c \uc124\uba85\ud55c \uc77c\ubd80 \uace0\uc720\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \ud574\ub2f9 \ubca4\ub354\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\uc774 \uc774 \uc194\ub8e8\uc158\uc744 \ub9e4\uc6b0 \ud601\uc2e0\uc801\uc778 \ucc44\ud0dd\ud558\uace0 \uc798 \uc778\uc2dd\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uae30\ucd08\uc5d0\ub294 \uae30\ubc18\uc801\uc774\uace0 \uacac\uace0\ud558\uba70 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uad6c\uc870\uc801 \uc811\uadfc\uc774 \uc788\uc744 \ub54c\uac00 \uc788\uc2b5\ub2c8\ub2e4. Innews<strong> <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=1936808\"> <\/a><\/strong>\ub294 \uc9c0\ub09c \ud574\uc5d0 Cisco\ub294 Google\uacfc\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><em>&#8220;\uc5f0\ub77d\ucc98 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c AI\uac00 \uac15\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba74 \ubcf4\ub2e4 \ube60\ub974\uace0 \uc27d\uac8c \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8230;. Google Intelligence Intelligence(AI)\ub97c Cisco \uace0\uac1d \uc5ec\uc815 \uc194\ub8e8\uc158\uc5d0 \ucd94\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4&#8230; Contact Center AI\ub294 \uac04\ub2e8\ud558\uace0, \uc548\uc804\ud558\uba70, \uc720\uc5f0\ud55c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc774\ub294 \uc81c\ud55c\ub41c \uba38\uc2e0 \ud559\uc2b5 \uc804\ubb38\uac00\uac00 \uc788\ub294 \uae30\uc5c5\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 AI\ub97c \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. AI\ub294 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \uad00\ub828 \ubb38\uc11c\ub97c \uc81c\uacf5\ud558\uc5ec \ub300\ud654\ub97c \uc548\ub0b4\ud558\uace0, \uacc4\uc18d \ud559\uc2b5\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub09c \ub2e4\uc74c\uc5d0 \ub354\uc6b1 \uad00\ub828\uc131 \uc788\ub294 \uc815\ubcf4\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. Cisco\uc758 \ub300\uaddc\ubaa8 \uae00\ub85c\ubc8c \uace0\uac1d\uacfc Google\uc758 \uac15\ub825\ud55c AI \uae30\ub2a5\uc758 \uacb0\ud569\uc740 \ud68c\uc0ac\uac00 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc5c5\ud558\ub294 \ubc29\ubc95\uc744 \uadf9\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/em><\/p>\n<p>\uc774 \uc804\uccb4 AI\uc758 \uc0c8\ub85c\uc6b4 \ud328\ub7ec\ub2e4\uc784\uc740 \ucd94\uac00 \uc0dd\uac01\uc744 \uc694\uad6c\ud569\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\ub300\ubd80\ubd84\uc758 AI \uae30\uc220\uc740 OPEN SOURCE <strong>   <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/cognitive-collaboration-solutions.html?ccid=cc001100\">\uc774\uae30 \ub54c\ubb38\uc5d0 \ucf54\ub4dc \uc790\uccb4\ub294 \uac12\uc774 \uc544\ub2c8\ub77c \uace0\uac1d \uc694\uad6c\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \uc0c1\uc5c5\uc6a9 \uc194\ub8e8\uc158\uc758 \uc77c\ubd80\ub85c \uad6c\uc131\ub420 \uc218 \uc788\ub294 \ubc29\ubc95, \ud2b9\ud788 Cisco \uc778\uc9c0 \ud611\uc5c5\uacfc \uac19\uc740 \uad6c\uc870\uc801 \uc811\uadfc\uc5d0 \uae30\ubc18\ud560 \ub54c \uadf8 \uc774\uc0c1\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/a><br \/>\n<\/strong><\/li>\n<li>\uc804\ubc18\uc801\uc73c\ub85c \ubaa9\uc801\uc5d0 \ub9de\ub294 AI \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc774 \ub354 \uc5b4\ub835\uae30 \ub54c\ubb38\uc5d0 \ud56d\uc0c1 \uace0\uac1d \ub610\ub294 \ub2e4\ub978 \ud2b9\uc815 \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \ub530\ub77c \uc0ac\uc6a9\uc790 \uc815\uc758\uac00 \ud544\uc694\ud558\uae30 \ub54c\ubb38\uc5d0 \uadf8\ub85c \ud558\uc5ec\uae08 \uc804\ubc18\uc801\uc73c\ub85c AI \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc774 \ub354\uc6b1 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9 \uc0ac\ub840\ub294 \ubaa8\ubc14\uc77c \uc7a5\uce58\uc758 \uc138\uacc4\ubcf4\ub2e4 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0, \ud601\uc2e0\uc758 \uc18d\ub3c4\ub294 \ube68\ub77c\uc9c8 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uad00\ub9ac\ub294 \uc911\uc559\ud654\ub41c \uae30\uc874\uc758 R&#038;D\ub97c \ud1b5\ud574 \uad00\ub9ac\ud558\uae30\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uac1c\ubc1c\uc790, \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc790 \ubc0f Cisco \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ub4f1 \ube44\uc988\ub2c8\uc2a4 <strong>\uc804\ubb38\uac00\uac00 \ub9cc\ub4e0 \ucee4\ubba4\ub2c8\ud2f0 \uc811\uadfc\uc5d0 \ub354\uc6b1 \uc801\ud569\ud569\ub2c8\ub2e4<\/strong>.<\/li>\n<li>\uadf8 \ud6c4 AI \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ucf54\ub529\ud558\uba74 Cisco\uc640 \uac19\uc740 \ubca4\ub354\uac00 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ud30c\ud2b8\ub108, \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc790 \ubc0f \uace0\uac1d \uc804\ubb38\uac00\uac00 \ud575\uc2ec \uace0\uac1d \uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub97c \ud3ec\ud654\ud558\uace0 \uac15\ud654\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc5d0\ucf54\uc2dc\uc2a4\ud15c \ud30c\ud2b8\ub108\ub97c \ud655\ubcf4\ud558\uace0 \ud2b9\uc815 \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \ud2b9\ud654\ub41c \ub300\ud654\ud615 \uc5d4\uc9c4 \ud328\ud0a4\uc9c0, \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc790 \uc5ed\ud560 \ubc0f \ud574\ub2f9 \uc5d4\uc9c4\uc744 Cisco \uace0\uac1d \uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\uc5d0 \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ud30c\ud2b8\ub108\uc758 \uac00\uc6a9\uc131\uc740 \ub2e4\uac00\uc624\ub294 AI \ud601\uc2e0\uc801\uc778\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 CISCO \uacbd\uc7c1 \uc6b0\uc704\uc785\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<blockquote><p><a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/websitePage:9df928be-781e-45f4-a497-872578b2c051\"><br \/>\n  <strong>\ud50c\ub85c\ub9ac\ub2e4\uc5d0\uc11c 10\ubc88\uc9f8\ub85c \ub9e4\ub144 Cisco Contact Center\uc758 \uc2dc\uc791\uc744 \ub193\uce58\uc9c0 \ub9c8\uc138\uc694.\u00a0<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<hr \/>\n<p>Cisco <a href=\"https:\/\/www.webex.com\/contact-center.html\">Contact Center\ub97c<\/a> \ubc29\ubb38\ud558\uc5ec \uace0\uac1d\uc774 \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uacc4\uc18d \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc608\uc678\uc801\uc778 \uace0\uac1d \ud658\uacbd\uc744 \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ub354 \uc54c\uc544\ubcf4\uc138\uc694:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cognitive-contact-center\"><br \/>\n  <strong>\uc0c8 \uc778\uc9c0 \ubc0f \ud611\uc5c5 Contact Center \ubc1c\ud45c\ud558\uae30<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-centers-customer-experiences\"><br \/>\n  <strong>Contact Center \ubc0f \uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\ub97c \uc170\uc774\ud551<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-google-ai\"><br \/>\n  <strong>Google Cloud Next Conference\uc5d0\uc11c Cisco Contact Center \uc2e4\ud589 \uc911<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/future-of-contact-center#comment-2501576\"><br \/>\n  <strong>Contact Center\uc758 \ubbf8\ub798: Cisco \ubc0f AI \uae38\uac8c<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\"><br \/>\n  <strong>Cisco \ubc0f Google\uc5d0\uc11c \uc791\uc5c5\uc758 \ubbf8\ub798<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=1942688\"><br \/>\n  <strong>4\uac1c\uc6d4 \ub9cc\uc5d0 Cisco Gartner Magic Quadrant \ubcf4\uace0\uc11c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc9c0\uba85<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/data-center\/bracing-for-change-with-ai-in-workplace.html\"><br \/>\n  <strong>Workplace\uc5d0\uc11c AI\ub85c \ubcc0\uacbd\uc744 \uc704\ud55c \ucd94\uc801<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n<p><strong>Massimilliano Caranzano \uc758 \uae30\ud0c0 \ube14\ub85c\uadf8<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\"><br \/>\n  <strong>Cisco Journey\uc6a9 \ud558\uc774\ube0c\ub9ac\ub4dc \ucc44\ud305 \uc194\ub8e8\uc158<\/strong><br \/>\n<\/a><\/li>\n<li><strong>\ub514\uc9c0\ud138, \uc911\uc18c\uc801 \uc778\ud154\ub9ac\uc804\uc2a4(INTELLIGENCE)\uac00 \ud65c\uc131\ud654\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5 \uace0\uac1d \ud658\uacbd<\/strong><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco \ubc0f Google\uacfc\uc758 \ud30c\ud2b8\ub108\uc27d\uc774 \uc5b4\ub5bb\uac8c \ud604\ub300\uc2dd \uace0\uac1d \uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\uc5d0 \ud1b5\ud569\ub41c \uc778\ud154\ub9ac\uc804\uc2a4(AI)\uc758 \ubaa8\ub4e0 \uc804\uc6d0\uc744 \ud65c\uc6a9\ud558\ub294\uc9c0 \ub4e4\uc5b4\ubcf4\uc2ed\uc2dc\uc624.<\/p>\n","protected":false},"author":5447,"featured_media":388544,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4761],"class_list":["post-388543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-4761"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \uc788\ub294 \ube44\uc815\uae30\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4 \uc5ec\uc815 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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content=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/\uc5f0\ub77d\ucc98-\uc13c\ud130\uc5d0-\uc788\ub294-\ube44\uc815\uae30\uc801\uc778-\uc778\ud154\ub9ac\uc804\uc2a4-\uc5ec\uc815\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-09T18:26:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2018\/12\/5c0fcb907715e-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1489\" \/>\n\t<meta property=\"og:image:height\" content=\"827\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Massimiliano Caranzano\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Massimiliano Caranzano\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" 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Massimiliano has been with Cisco for 22 years working as system engineer in Italy in both Enterprise and Service Providers teams, EMEA consultant, EMEA business development manager, advanced technologies Marketing manager for commercial market in Europe, Advanced Technologies Channel Leader for European and Emerging theatres, head of Collaboration partner organization EUROPE and senior manager in the World Wide Collaboration team. Prior to joining Cisco, Massimiliano spent 2 years in the networking business working for the research center of Telecom Italia and previously was a researcher at University of Genova in the department of Telecommunication and Data networks. Massimiliano has a Bachelor of Science degree in Electronic Engineering from the University of Genova, Italy.","sameAs":["https:\/\/www.linkedin.com\/in\/massimilianocaranzano\/"],"url":"https:\/\/blog.webex.com\/ko\/contributors\/massimilianocaranzano\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/388543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5447"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=388543"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/388543\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media\/388544"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=388543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=388543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=388543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}