{"id":390361,"date":"2022-03-02T09:18:23","date_gmt":"2022-03-02T17:18:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cx-today%ec%9d%98-%eb%91%90-%ea%b0%9c-%eb%b6%80%eb%ac%b8-%ec%83%81%ec%9d%84-%ec%88%98%ec%83%81%ed%95%9c-webex\/"},"modified":"2022-03-02T09:18:23","modified_gmt":"2022-03-02T17:18:23","slug":"cx-today%ec%9d%98-%eb%91%90-%ea%b0%9c-%eb%b6%80%eb%ac%b8-%ec%83%81%ec%9d%84-%ec%88%98%ec%83%81%ed%95%9c-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cx-today%ec%9d%98-%eb%91%90-%ea%b0%9c-%eb%b6%80%eb%ac%b8-%ec%83%81%ec%9d%84-%ec%88%98%ec%83%81%ed%95%9c-webex\/","title":{"rendered":"CX Today\uc758 \ub450 \uac1c \ubd80\ubb38 \uc0c1\uc744 \uc218\uc0c1\ud55c Webex"},"content":{"rendered":"<p>CX Today\uc5d0\uc11c Webex\uac00 <strong>\ucd5c\uace0\uc758 \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc<\/strong>\uacfc <strong>\ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8<\/strong><strong> \uc194\ub8e8\uc158<\/strong>\uc774\ub77c\ub294 \ub450 \uac00\uc9c0 \uc0c1\uc744 \uc218\uc0c1\ud588\ub2e4\ub294 \uc18c\uc2dd\uc744 \uc54c\ub9ac\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc069\ub2c8\ub2e4. Webex \uace0\uac1d\ub4e4\uc5d0\uac8c \uace0\uac1d\uacfc\uc758 \ud765\ubbf8\ub85c\uc6b4 \uacbd\ud5d8 \ub610\ub294 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \uac15\ub825\ud55c \ud234\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub04a\uc784\uc5c6\ub294 \ud601\uc2e0\uc744 \uc774\ub04c\uc5b4 \uc628 \uc81c\ud488 \ud300\uc5d0 \ucd95\ud558\ub97c \ub4dc\ub9bd\ub2c8\ub2e4. \uc774 \ub450 \ubd80\ubb38\uc758 \uc0c1\uc740 \uc81c\ud488 \ud300\uc758 \uc131\uacf5\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uc99d\uac70\uc640 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p>\uc218\uc0c1 \uae30\uc5c5\uc758 \uc804\uccb4 \ubaa9\ub85d\uc740 <a href=\"https:\/\/awards.cxtoday.com\/winners-2022\/\">\uc5ec\uae30<\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p><\/blockquote>\n<p>&#8216;CS \uae30\uc220 \uc0b0\uc5c5 \ucd5c\uace0\uc758 \uc601\uad11&#8217;\uc73c\ub85c \uc77c\uceec\uc5b4\uc9c0\ub294 CX Awards\ub294, \uace0\uac1d \uacbd\ud5d8 \uae30\uc220 \ubd84\uc57c\uc758 \ud0c1\uc6d4\ud55c \uae30\uc5c5\uc744 \uc120\uc815\ud558\ub294 \uc120\ub450\uc801\uc778 \uad6d\uc81c \ub274\uc2a4 \uc870\uc9c1\uc778 CX Today\uc5d0\uc11c \uc8fc\ucd5c\ud558\uace0 \uc218\uc5ec\ud558\ub294 \uc0c1\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uc0c1\uc740 \uae30\uc5c5\uc758 \ud601\uc2e0, \uacbd\ud5d8 \uac1c\uc120, \uc2e4\ud589 \uc5ed\ub7c9\uc5d0 \ub530\ub77c \uc8fc\uc5b4\uc9c0\uba70, Robin Gareiss, Martin Hill-Wilson, Michael Fauscette, Jaimy Szymanski, Nerys Corfield, Julie Tano-Lawson \ub4f1 \uc800\uba85\ud55c \uc5c5\uacc4 \uc804\ubb38\uac00\ub85c \uad6c\uc131\ub41c \uc2ec\uc0ac\uc704\uc6d0\ub2e8\uc774 \uc218\uc0c1 \uae30\uc5c5\uc744 \uc120\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub807\uac8c \uc800\uba85\ud55c \uc2ec\uc0ac\uc704\uc6d0\ub2e8\uc774 \ucee8\ud0dd \uc13c\ud130\uc640 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \ubd80\ubb38\uc758 \ub9ac\ub354\ub85c Webex\ub97c \uc120\uc815\ud588\ub2e4\ub294 \uc0ac\uc2e4\uc740 \ud070 \uc601\uad11\uc774 \uc544\ub2d0 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/strong><\/h2>\n<p>\ud32c\ub370\ubbf9\uc73c\ub85c \uc810\ucca0\ub41c \ucd5c\uadfc 2\ub144\uc5d0 \uac78\uccd0, \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130\ub294 \ube44\uc988\ub2c8\uc2a4\uc758 \uc804\uba74\uc5d0 \ub098\uc11c\uac8c \ub418\uc5c8\uc73c\uba70 \uace0\uac1d\uacfc\uc758 \uc8fc\uc694 \uc811\uc810\uc73c\ub85c \uc790\ub9ac \uc7a1\uc558\uc2b5\ub2c8\ub2e4. <\/p>\n<p>\uc774\uc81c \uace0\uac1d\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \uc804\ud654\ubfd0 \uc544\ub2c8\ub77c \ubaa8\ub4e0 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud574 \ub9c8\uce58 \uce5c\uad6c\uc640 \uc18c\ud1b5\ud558\ub4ef \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uadf8\ub7ec\uba74\uc11c \ub3d9\uc2dc\uc5d0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\uc640 \uc774\uc57c\uae30\ud558\uae30 \uc704\ud574 \uc804\ud654\ub97c \uac78 \ub54c \uae34 \uc2dc\uac04 \ub3d9\uc548 \ub300\uae30\ud558\uc9c0 \uc54a\uace0 \uc5d0\uc774\uc804\ud2b8\uac00 \uc790\uc2e0\uc774 \ub204\uad6c\uc778\uc9c0, \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0 \uc54c\uace0 \uc788\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \ubaa8\ub4e0 \uc870\uc9c1\uc758 \uc131\uacf5\uc774 \uace0\uac1d \ucda9\uc131\ub3c4\uc5d0 \ub2ec\ub824 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uace0\uac1d \ucda9\uc131\ub3c4\ub294 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud568\uc73c\ub85c\uc368 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc5d0\uc11c\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\uac00 \ud575\uc2ec\uc774\uba70, <strong>59%\uc758 \uace0\uac1d<sup>1<\/sup><\/strong>\uc774 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc774 2~3\ud68c \ubc18\ubcf5\ub418\uba74 \uc88b\uc544\ud558\ub294 \ube0c\ub79c\ub4dc\ub97c \ub5a0\ub0a0 \uc758\uc0ac\uac00 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae30\uc5c5\uc740 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\uba70, \uc801\ud569\ud55c \uae30\uc220\uc744 \ubcf4\uc720\ud558\uc9c0 \uc54a\uc740 \uae30\uc5c5\uc740 \ub3c4\ud0dc\ub420 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4.<strong>\u00a0<\/strong><\/p>\n<h2><strong>Webex Contact Center \u2013 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc758 \uc18c\ud1b5 <\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389701\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg\" alt=\"850x425_BestContactCentrePlatform_Winner_Webex\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestContactCentrePlatform_Winner_Webex-1-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\ub294 \uc644\ubcbd\ud55c \ub9de\ucda4\ud615 \uc634\ub2c8\ucc44\ub110 CCaaS(Cloud Contact Center Software as a Service)\ub85c\uc11c \ub370\uc774\ud130 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \ud48d\ubd80\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\uace0, AI\uc5d0 \uae30\ubc18\ud55c \uc288\ud37c \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud558\uba70, \ub354\uc6b1 \uc2e0\uc18d\ud55c \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud611\uc5c5\ud558\ub294 \ud300\ub4e4\uc744 \uc5f0\uacb0\ud569\ub2c8\ub2e4.\u00a0Webex Contact Center\ub294 <strong>369\ub9cc<\/strong> \uba85\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 \ucd5c\uace0\uc758 \uace0\uac1d \uc18c\ud1b5 \ubc0f \ubb38\uc81c \ud574\uacb0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\uc73c\uba70, <a href=\"https:\/\/www.youtube.com\/watch?v=tBkuDP8wjBg\">T-Mobile<\/a>, <a href=\"https:\/\/www.youtube.com\/watch?v=sn8p0I9Nx3Y\">Cover-More<\/a>\uc640 \uac19\uc774 \uc798 \uc54c\ub824\uc9c4 \ub300\ud45c\uc801\uc778 \uae30\uc5c5\uc5d0\uc11c \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac1c\ubc29\ud615\uc73c\ub85c \uc720\uc5f0\uc131\uc744 \uac16\ucd94\ub3c4\ub85d \uad6c\ucd95\ub41c \uc774 \uc194\ub8e8\uc158\uc740 \ub9de\ucda4\uc2dd\uc73c\ub85c \uc124\uc815\uc774 \uac00\ub2a5\ud558\uba70 AI \uae30\ub2a5, \ud074\ub77c\uc6b0\ub4dc \ucf5c\ub9c1, \ub370\uc774\ud130 \uc560\ub110\ub9ac\ud2f1\uc2a4, \uc778\ub825 \ucd5c\uc801\ud654, CRM \uc560\ud50c\ub9ac\ucf00\uc774\uc158, \uacbd\ud5d8 \uad00\ub9ac\uc640 \uac19\uc740 \ucca8\ub2e8 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uac00 \ud1b5\ud569\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 Webex Contact Center\ub97c \ud1b5\ud574 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0, \uc774\uc5d0 \ub530\ub77c \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ubcc0\ud654\ud558\ub294 \uc694\uad6c\ub97c \uc9c0\uc6d0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\uace0\uac1d \uacbd\ud5d8\uc5d0\ub294 \uae30\uc5b5\ud560 \ub9cc\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4<br \/>\n<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-389711\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg\" alt=\"850x425_BestCXSolution_Winner_Webex.jpg\" width=\"850\" height=\"425\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex.jpg 850w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-300x150.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/02\/850x425_BestCXSolution_Winner_Webex-768x384.jpg 768w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p>\ud558\uc9c0\ub9cc \uc6b0\ub9ac \ubaa8\ub450\uac00 \uc798 \uc54c\uace0 \uc788\ub4ef\uc774, \uace0\uac1d \uacbd\ud5d8\uc740 \ub2e8\uc21c\ud788 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uc77c\uc5b4\ub098\ub294 \uc77c\ub9cc\uc744 \uc758\ubbf8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uac01 \uace0\uac1d\uc5d0\uac8c \uace0\uc720\ud558\uba74\uc11c \uae30\uc5b5\uc5d0 \ub0a8\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0 \uc608\uce21\ud558\uc5ec \uc0ac\uc804 \uc608\ubc29\uc801\uc73c\ub85c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uac1c\ubc1c\uc790\uac00 API\uc640 SDK\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubc0f \uc2dc\uc2a4\ud15c\uc5d0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ub2a5\uc744 \ub0b4\uc7a5\ud560 \uc218 \uc788\ub294 CPaaS(Communication Platform as a Service)\uc778 <\/p>\n<p><strong>Webex Connect<\/strong> \ub4f1\uc758 \uac15\ub825\ud55c \ub2e4\ub978 Webex \uc194\ub8e8\uc158\uc5d0 Webex Contact Center\ub97c \ud1b5\ud569\ud558\uc5ec \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uac1c\ubc1c\uc790 \uc778\ub825\uc774 \ubd80\uc871\ud55c \uae30\uc5c5\uc758 \uacbd\uc6b0\uc5d0\ub3c4 \uc2dc\uac01\uc801\uc778 \ub85c\uc6b0\/\ub178\ucf54\ub4dc(low\/no code) \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \uc6cc\ud06c\ud50c\ub85c \uc0dd\uc131 \ubc0f \ubc30\ud3ec\ub97c \uac04\uc18c\ud654\ud568\uc73c\ub85c\uc368 \uac01 \uace0\uac1d \uc5ec\uc815\uc744 \ub9de\ucda4\ud654\ud558\uace0 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>Webex \uc571<\/strong>: \uace0\uac1d \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\uc5c5\uc758 \uc815\ubb38\uacfc \uac19\uc740 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub4e4\uc740 \ud63c\uc790 \uc12c\uc5d0 \uc788\ub294 \uac83\uacfc \uac19\uc740 \uae30\ubd84\uc744 \ub290\ub07c\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.\u00a0 \uace0\uac1d \uc5d0\uc774\uc804\ud2b8\ub294 Webex Contact Center \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0 \ud1b5\ud569\ub41c Webex \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud574\ub2f9 \ubd84\uc57c \uc804\ubb38\uac00\uc640\uc758 \uba54\uc2dc\uc9d5, \ubbf8\ud305 \ub610\ub294 \ud1b5\ud654\ub97c \ud1b5\ud574 \ud611\uc5c5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ub294 \uc774\ub7ec\ud55c \uc9d1\ub2e8 \uc9c0\uc131\uc744 \ud1b5\ud574 \ubb38\uc81c\ub97c \ub354\uc6b1 \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0 \ub178\ud558\uc6b0\ub97c \ucd95\uc801\ud558\uba70 \ud6a8\uacfc\uc801\uc73c\ub85c \uace0\uac1d \ub9cc\uc871\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\ub9fa\ub294\ub9d0<\/strong><\/h2>\n<p>\ub450 \ubd80\ubb38\uc5d0\uc11c CX Today\uc758 \uc0c1\uc744 \uc218\uc0c1\ud55c \uac83\uc740 \uc2dc\uc2a4\ucf54\uc5d0\uac8c \ucee4\ub2e4\ub780 \uc790\ubd80\uc2ec\uc774\uba70, \uc804 \uc138\uacc4 \uae30\uc5c5\uc774 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \uacc4\uc18d\ud574\uc11c \ucd94\uad6c\ud560 \uac83\uc744 \uc57d\uc18d\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<p>Webex Customer Experience\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud55c \ucc28\uc6d0 \ub192\uc774\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<p><iframe loading=\"lazy\" title=\"Your customers deserve great experiences  |  Webex for Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/6sGfzFBPuUU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex\uac00 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/webex%ec%9d%98-%ec%83%88%eb%a1%9c%ec%9a%b4-%ea%b8%b0%eb%8a%a5-2022%eb%85%84-2%ec%9b%94\/\">Webex\uc758 \uc0c8\ub85c\uc6b4 \uc18c\uc2dd: 2022\ub144 2\uc6d4<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/customer-stories\/%eb%8d%94-%eb%82%98%ec%9d%80-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%a0%9c%ea%b3%b5-%eb%b0%8f-%ed%99%98%ea%b2%bd-%eb%b3%b4%ed%98%b8\/\">\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 \ubc0f \ud658\uacbd \ubcf4\ud638<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CX Today\uc5d0\uc11c Webex\uac00 \ucd5c\uace0\uc758 \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uacfc \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc774\ub77c\ub294 \ub450 \uac00\uc9c0 \uc0c1\uc744 \uc218\uc0c1\ud588\ub2e4\ub294 \uc18c\uc2dd\uc744 \uc54c\ub9ac\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc069\ub2c8\ub2e4. [&hellip;]<\/p>\n","protected":false},"author":5409,"featured_media":404688,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[15099,1851],"class_list":["post-390361","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-customer-journey","tag-1851"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Today\uc758 \ub450 \uac1c \ubd80\ubb38 \uc0c1\uc744 \uc218\uc0c1\ud55c Webex | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/webex-wins-two-cx-today-awards\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Today\uc758 \ub450 \uac1c \ubd80\ubb38 \uc0c1\uc744 \uc218\uc0c1\ud55c Webex | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"CX Today\uc5d0\uc11c Webex\uac00 \ucd5c\uace0\uc758 \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uacfc \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc774\ub77c\ub294 \ub450 \uac00\uc9c0 \uc0c1\uc744 \uc218\uc0c1\ud588\ub2e4\ub294 \uc18c\uc2dd\uc744 \uc54c\ub9ac\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc069\ub2c8\ub2e4. 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