{"id":391567,"date":"2022-03-16T08:00:38","date_gmt":"2022-03-16T15:00:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%84%b8-%ea%b0%80%ec%a7%80-%eb%82%9c%ec%a0%9c%eb%a5%bc-%ed%95%b4%ea%b2%b0%ed%95%98%eb%8a%94-%eb%b0%a9%eb%b2%95\/"},"modified":"2022-03-16T08:00:38","modified_gmt":"2022-03-16T15:00:38","slug":"%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%84%b8-%ea%b0%80%ec%a7%80-%eb%82%9c%ec%a0%9c%eb%a5%bc-%ed%95%b4%ea%b2%b0%ed%95%98%eb%8a%94-%eb%b0%a9%eb%b2%95","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%84%b8-%ea%b0%80%ec%a7%80-%eb%82%9c%ec%a0%9c%eb%a5%bc-%ed%95%b4%ea%b2%b0%ed%95%98%eb%8a%94-%eb%b0%a9%eb%b2%95\/","title":{"rendered":"\uace0\uac1d \uacbd\ud5d8\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p><em>\ud574\uacb0\ub2a5\ub825, \uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4, \uc801\uc808\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uc5b4\ub5bb\uac8c \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \uc218\uc775\uc744 \ud601\uc2e0\ud558\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/em><\/p>\n<p>\uc9c4\uc815\uc73c\ub85c \uc6b0\uc218\ud55c \ube0c\ub79c\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \uc694\uc18c\uac00 \ubb34\uc5c7\uc778\uc9c0 \ub354\uc6b1 \uc798 \ud30c\uc545\ud558\uace0\uc790 \ucd5c\uadfc 2,000\uc5ec \uba85\uc758 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc124\ubb38\uc744 \uc9c4\ud589\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac00\uc7a5 \ud070 \uad50\ud6c8\uc740 \ubb34\uc5c7\uc774\uc5c8\uc744\uae4c\uc694? \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \uc218\uc775\uc744 \ud5a5\uc0c1\ud558\ub824\uba74 \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub2e4\uc74c\uacfc \uac19\uc740 \uc138 \uac00\uc9c0 \uc694\uc18c\uac00 \ud3ec\ud568\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<ol>\n<li>\ud574\uacb0\ub2a5\ub825: \uadc0\uc0ac\ub294 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc2e0\uc18d\ud558\uace0 \ud3b8\ub9ac\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/li>\n<li>\uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4: \uace0\uac1d\uc740 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc720\uc758\ubbf8\ud55c \ubc29\uc2dd\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\uae4c?<\/li>\n<li>\uc801\uc808\uc131: \uc62c\ubc14\ub978 \uacbd\ud5d8\uc744 \uc62c\ubc14\ub978 \uace0\uac1d\uc5d0\uac8c \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/li>\n<\/ol>\n<p>\uc774\ub7ec\ud55c \uc138 \uac00\uc9c0 \uc694\uc18c\ub97c \uc77c\uceec\uc5b4 <strong>\uace0\uac1d \uacbd\ud5d8\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c<\/strong>\ub77c\uace0 \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uacfc \ubaa8\ub4e0 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc774\ub7ec\ud55c \ub09c\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc6b0\uc218\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? \uc774\ub7ec\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-02\/jgs5nf\" target=\"_blank\" rel=\"noopener\">\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uc885\ud569 \ubcf4\uace0\uc11c\ub97c \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4<\/a>. \uc774 \ubcf4\uace0\uc11c\uc5d0\uc11c\ub294 \uc2dc\uc2a4\ucf54\uc758 \uc5f0\uad6c\ub97c \ubd84\uc11d\ud558\uba70, \uc810\uc810 \ub354 \ub192\uc544\uc838 \uac00\ub294 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ube0c\ub79c\ub4dc\uac00 \ubcf4\ub2e4 \uc798 \ucda9\uc871\ud560 \ubc29\ubc95\uc5d0 \uad00\ud574 \uc870\uc5b8\ud569\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc784\uc6d0\uc9c4\uc774 \uad00\uc2ec\uc744 \uae30\uc6b8\uc5ec\uc57c \ud558\ub294 \uace0\uac1d \uacbd\ud5d8<\/strong><\/h2>\n<p>\uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 \ub2e8\uc21c\ud788 \uc788\uc73c\uba74 \uc88b\uc740 \uc635\uc158\uc774 \uc544\ub2c8\ub77c, \uc0ac\uc5c5\uc758 \ubc88\ucc3d\uc744 \uc6d0\ud558\ub294 \uae30\uc5c5\uc774\ub77c\uba74 \ubc18\ub4dc\uc2dc \uac16\ucd94\uc5b4\uc57c \ud560 \uc870\uac74\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ub2e8\uace8 \uace0\uac1d\uc774 \ub418\ub294 \uc774\uc720 \uc911\uc758 \ud558\ub098\ub85c \uc591\uc9c8\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uaf3d\uc740 \uc751\ub2f5\uc790\uc758 \ube44\uc728\uc774 75%\uc5d0 \ub2ec\ud569\ub2c8\ub2e4. \uc774\ub294 \uac00\uaca9(76%)\ub9cc\ud07c\uc774\ub098 \uc911\uc694\ud558\uba70 \uc81c\ud488\/\uc11c\ube44\uc2a4(57%)\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4.<\/li>\n<li>\uc751\ub2f5\uc790\uc758 61%\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \ub354 \ub098\uc544\uc9c0\uba74 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ub354 \uad6c\ub9e4\ud560 \uc758\ud5a5\uc774 \uc788\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uadf8\ub9ac\uace0 \uc751\ub2f5\uc790\uc758 55%\ub294 \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc758 \ube0c\ub79c\ub4dc\ub85c \ubc14\uafd4\uc11c \uad6c\ub9e4\ud560 \uac83\uc774\ub77c\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ub2e8\uc21c\ud788 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub9cc \uc721\uc131\ud558\ub294 \uac8c \uc544\ub2c8\ub77c, \ub9e4\ucd9c\uacfc \uc218\uc775 \ucc3d\ucd9c\uc5d0\ub3c4 \uae30\uc5ec\ud55c\ub2e4\ub294 \uc810\uc774 \ubd84\uba85\ud558\uac8c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 CX\uac00 \ub354 \uc774\uc0c1 \ub9c8\ucf00\ud305, \uace0\uac1d \uc11c\ube44\uc2a4, \uc6b4\uc601 \ud300\uc5d0\uac8c\ub9cc \uad6d\ud55c\ub41c \ub300\ud654 \uc8fc\uc81c\ub85c \ub0a8\uc544\uc788\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc774\uc81c \uc784\uc6d0 \ud68c\uc758\uc5d0\uc11c CX\ub97c \ub17c\uc758\ud558\uace0, \ube44\uc988\ub2c8\uc2a4\uc758 \ubaa8\ub4e0 \uc694\uc18c\uac00 CX\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \ubc29\uc2dd\uacfc \uc77c\uce58\ud558\ub294\uc9c0 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-390070 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/trilemma.png\" alt=\"\uc801\uc808\uc131, \uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4, \ud574\uacb0\ub2a5\ub825\uc774\ub77c\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \uc694\uc18c\ub97c \ubcf4\uc5ec \uc8fc\ub294 \uc138 \uac00\uc9c0 \ub09c\uc81c\" width=\"931\" height=\"644\" \/><\/p>\n<h1><strong>1. \ud574\uacb0\ub2a5\ub825<\/strong><\/h1>\n<p>CX\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c \uc911 \uccab \ubc88\uc9f8 \uc694\uc18c\uc778 \ud574\uacb0\ub2a5\ub825\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0, \ubb38\uc758\uc5d0 \ub2f5\ubcc0\ud558\uace0, \uc11c\ube44\uc2a4 \ubc0f \uc81c\ud488\uc5d0 \ub300\ud55c \uc5c5\ub370\uc774\ud2b8 \uc18c\uc2dd\uc744 \uace0\uac1d\uc5d0\uac8c \uc0ac\uc804\uc5d0 \uc54c\ub9ac\ub294 \uac83\uc744 \ub73b\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc2a4\ucf54 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \ucc3e\uc744 \ub54c \uace0\uac1d\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \ub124 \uac00\uc9c0 \uc601\uc5ed\uc740 \uac04\ud3b8\ud568, \uc77c\uad00\uc131, \uc18d\ub3c4, \ud3b8\uc758\uc131\uc778 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ub124 \uac00\uc9c0 \uc694\uc18c\ub97c \ucda9\uc871\ud558\ub294 \uac83\uc774 \uc6b0\uc218\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \uc7a5\uae30\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub97c \ud615\uc131\ud558\ub294 \ub370 \ub300\ub2e8\ud788 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c \uc9c4\ud589\ud55c \uc124\ubb38 \uc751\ub2f5\uc744 \ubcf4\uba74 \ube60\ub974\uace0, \uc77c\uad00\uc131 \uc788\uace0, \ud3b8\ub9ac\ud55c \ubb38\uc81c\ud574\uacb0 \ub2a5\ub825\uc774 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc751\ub2f5\uc790\uc758 75%\ub294 \ubb38\uc81c\ub97c \uc989\uc2dc \ud574\uacb0\ud574\uc8fc\ub294 \uae30\uc5c5\uc774 \uc788\uc744 \uacbd\uc6b0, \ud5a5\ud6c4 \ud655\uc2e4\ud788 \ud574\ub2f9 \uae30\uc5c5\uc73c\ub85c \ub9c8\uc74c\uc774 \ub3cc\uc544\uc124 \ub420 \uac83 \uac19\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc751\ub2f5\uc790\uc758 66%\ub294 \ub300\uc751 \uc18d\ub3c4\uac00 \ube60\ub978 \uae30\uc5c5\uc744 \ub300\uc0c1\uc73c\ub85c \ub3d9\uc77c\ud55c \ub2f5\ubcc0\uc744 \ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc751\ub2f5\uc790\uc758 63%\ub294 \ud070 \ubb38\uc81c\uac00 \uc5c6\uc5b4 \ubcf4\uc774\ub294 \uae30\uc5c5\uc73c\ub85c \ub3cc\uc544\uc124 \uac83 \uac19\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2>2. \uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4<\/h2>\n<p>\uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ub514\uc9c0\ud138\ud654\ud558\uace0 \ub300\uc751 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud574\uc57c \ud558\ub294 \uacbd\uc7c1\uc5d0\uc11c\ub294 \uacf5\uac10\uacfc \uc774\ud574 \ub2a5\ub825\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2e4\uc81c\ub85c, \ub9ce\uc740 \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc790\uac00 \uc0ac\ub78c\uacfc \uad00\ub828\ub41c \ubb38\uc81c(\uc608: \uacf5\uac10 \ub2a5\ub825, \uc9c4\uc2e4\uc131 \ub610\ub294 \uc0c1\ud669\uc5d0 \ub300\ud55c \uc774\ud574 \ub2a5\ub825 \ubd80\uc871)\ub85c \uc778\ud574 \ub9c8\ucc30\uc774 \uc57c\uae30\ub418\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \uc800\ud558\ub420 \uc218 \uc788\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uac8c \ub418\uba74 \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc758 \uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4\uac00 \ubb34\ub108\uc9c0\uace0, \uc218\uc775\uc5d0\ub3c4 \uc545\uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2e4\ub840\ub85c, \uace0\uac1d\uc758 64%\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \ub098\uc058\uba74 \ud2b9\uc815 \ube0c\ub79c\ub4dc\uc758 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4 \uad6c\ub9e4\ub97c \uc911\uc9c0\ud558\uaca0\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc73c\uba70, 59%\ub294 \uce5c\uad6c\uc640 \uac00\uc871\ub4e4\uc5d0\uac8c \uc774\uc5d0 \uad00\ud574 \uc774\uc57c\uae30\ud558\uaca0\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc758\uacac\uc774 \uc785\uc18c\ubb38\uc744 \ud0c0\uba74 \ud3c9\ud310 \uc800\ud558\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ubc29\uc9c0\ud558\ub824\uba74 \uc0c1\ud669\uc5d0 \ub300\ud55c \uc774\ud574 \ub2a5\ub825\uc744 \ud1a0\ub300\ub85c \uace0\uac1d\uacfc \uacf5\uac10\ub300\ub97c \ud615\uc131\ud558\ub294 \uad00\uacc4\ub97c \ubc1c\uc804\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc5d0 \uc9c1\uc811\uc801\uc778 \uc811\uc810\uc774 \uc5c6\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc740 \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc774\ub7ec\ud55c \uacf5\uac10\ub300\ub97c \ud615\uc131\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694?<\/p>\n<p>\uadf8 \ub2f5\uc740 \uc801\uc2dc\uc5d0 \uc62c\ubc14\ub978 \ucc44\ub110\uc744 \ucc3e\uc544\ub0b4\uace0 \uad6c\ucd95\ud558\ub294 \ub370 \uc788\uc73c\uba70, \uace0\uac1d\uc744 \uac00\uc7a5 \uc801\uc808\ud55c \ucc44\ub110\ub85c \ub04a\uae40 \uc5c6\uc774 \uc548\ub0b4\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uac01 \ud300\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc2e4\uc2dc\uac04 \ucc44\ud305\uc740 \uac04\ub2e8\ud55c \ubb38\uc758 \uc0ac\ud56d\uc744 \ube60\ub974\uac8c \ud574\uacb0\ud558\ub294 \ub370\uc5d0\ub294 \ub9e4\uc6b0 \uc801\ud569\ud558\uc9c0\ub9cc, \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uac10\uc815\uc801\uc73c\ub85c \uaca9\uc559\ub41c \uace0\uac1d\uc774\ub77c\uba74 \uc9dc\uc99d\uc744 \ub290\ub084 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>3. \uc801\uc808\uc131<\/strong><\/h2>\n<p>CX\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c \uc911 \ub9c8\uc9c0\ub9c9 \uc694\uc18c\ub294 \uc801\uc808\uc131\uc785\ub2c8\ub2e4. \uc62c\ubc14\ub978 \uacbd\ud5d8\uc744 \uc62c\ubc14\ub978 \uace0\uac1d\uc5d0\uac8c \uc720\uc758\ubbf8\ud55c \ubc29\uc2dd\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc774\uc8e0.<\/p>\n<p>\uc2dc\uc2a4\ucf54\uc5d0\uc11c \uc2e4\uc2dc\ud55c \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\uba74 \uc801\uc808\ud558\uace0 \uac1c\uc778\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc774 CX\uc758 \uc131\uacf5\uc5d0 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc751\ub2f5\uc790\uc758 67%\ub294 \uc801\uc808\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158(\uc774\uc804\uc5d0 \uc774\ub8e8\uc5b4\uc9c4 \uc0c1\ud638\uc791\uc6a9\uacfc \uc120\ud638\ub3c4\ub97c \uc778\uc9c0\ud558\uace0 \uc788\ub294 \uac83)\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\uac70\ub098 \uaf64 \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc751\ub2f5\uc790\uc758 60%\ub294 \uac1c\uc778\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \ub300\ud574\uc11c\ub3c4 \uac19\uc740 \ub2f5\ubcc0\uc744 \ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\ub9ce\uc740 \uace0\uac1d\uc774 \ub9de\ucda4\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc6d0\ud55c\ub2e4\ub294 \uc774\uc57c\uae30\ub97c \uc790\uc8fc \ud558\uc9c0\ub9cc, \ud0c1\uc6d4\ud55c \uac1c\uc778 \ub9de\ucda4 \uc124\uc815\uc5d0 \ub300\ud55c \ub300\uac00\ub85c \ub370\uc774\ud130\ub97c \uacf5\uc720\ud560 \uc758\ud5a5\uc774 \uc788\ub294 \uace0\uac1d\uc740 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uaebc\ub9ac\ub294 \uc774\uc720\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ub370\uc774\ud130\ub85c \ud560 \uc218 \uc788\ub294 \uc77c\uacfc \ud560 \uc218 \uc5c6\ub294 \uc77c\uc744 \uc798 \uc54c\uc9c0 \ubabb\ud558\ub294 \ub370\uc5d0\uc11c \uae30\uc778\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uadf8 \uc99d\uac70\ub85c, \uc751\ub2f5\uc790\uc758 52%\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ub370\uc774\ud130 \uacf5\uc720\uc5d0 \ub3d9\uc758\ud558\uc9c0\ub9cc \ub370\uc774\ud130\uac00 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ub418\ub294\uc9c0\uc5d0 \ub300\ud574\uc11c\ub294 \uc77d\uc5b4\ubcf4\uc9c0 \uc54a\ub294\ub2e4\uace0 \ub2f5\ubcc0\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc5d0 \ub300\uc751\ud558\uc5ec, \uae30\uc5c5\uc740 \uace0\uac1d\uc5d0\uac8c \ub370\uc774\ud130 \ubcf4\ud638\uc5d0 \ub300\ud55c \ub0b4\uc6a9\uacfc \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \uc9c0\ud0a4\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uad50\uc721\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ube0c\ub79c\ub4dc\ub294 \ube0c\ub79c\ub529, \uc778\uc99d \ud504\ub85c\uc138\uc2a4, \ud655\uc778 \uc120\ud0dd\ub780\uc744 \uc81c\uacf5\ud558\ub294 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4\ubcf4\ud638 \ubc0f \ubcf4\uc548\uacfc \uad00\ub828\ud55c \uc2e0\ub8b0\ub3c4\ub97c \ud615\uc131\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\uadc0\uc0ac\uc5d0\uc11c\ub294 CX\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c\ub97c \ud574\uacb0\ud560 \uc900\ube44\uac00 \ub418\uc5c8\uc2b5\ub2c8\uae4c?<\/strong><\/h2>\n<p>\uc9c0\uae08 <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-02\/jgs5nf\" target=\"_blank\" rel=\"noopener\">\uc804\uccb4 \ubcf4\uace0\uc11c<\/a>\ub97c \uc77d\uc740 \ud6c4 \uace0\uac1d \uc5ec\uc815\uc744 \ud601\uc2e0\ud558\uace0 CX \uc131\uacf5\uc758 \uc138 \uac00\uc9c0 \uc694\uc18c\ub97c \uc644\uc804\ud788 \uc219\ub2ec\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694. \uadf8\ub9ac\uace0 \uc2dc\uc2a4\ucf54\uc758 <a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158<\/a> \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\ub3c4 \uc0b4\ud3b4\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<p><strong>\ucd94\uac00 \ucc38\uace0 \uc790\ub8cc:<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas\/\">\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS\u00a0<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/customer-stories\/%eb%8d%94-%eb%82%98%ec%9d%80-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%a0%9c%ea%b3%b5-%eb%b0%8f-%ed%99%98%ea%b2%bd-%eb%b3%b4%ed%98%b8\/\">\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 \ubc0f \ud658\uacbd \ubcf4\ud638\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud574\uacb0\ub2a5\ub825, \uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4, \uc801\uc808\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uc5b4\ub5bb\uac8c \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \uc218\uc775\uc744 \ud601\uc2e0\ud558\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc9c4\uc815\uc73c\ub85c \uc6b0\uc218\ud55c \ube0c\ub79c\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \uc694\uc18c\uac00 \ubb34\uc5c7\uc778\uc9c0 [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":408862,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[12044],"class_list":["post-391567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-12044"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uace0\uac1d \uacbd\ud5d8\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ubc29\ubc95 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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content=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/\uace0\uac1d-\uacbd\ud5d8\uc758-\uc138-\uac00\uc9c0-\ub09c\uc81c\ub97c-\ud574\uacb0\ud558\ub294-\ubc29\ubc95\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T15:00:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/customer-experience-road-map-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n<script type=\"application\/ld+json\" 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