{"id":392874,"date":"2022-03-22T07:01:13","date_gmt":"2022-03-22T14:01:13","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/webex-connect%eb%a1%9c-%ec%84%b8%ea%b3%84-%ec%b5%9c%ea%b3%a0%ec%9d%98-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%98%a4%ec%bc%80%ec%8a%a4%ed%8a%b8%eb%a0%88%ec%9d%b4%ec%85%98\/"},"modified":"2022-03-22T07:01:13","modified_gmt":"2022-03-22T14:01:13","slug":"webex-connect%eb%a1%9c-%ec%84%b8%ea%b3%84-%ec%b5%9c%ea%b3%a0%ec%9d%98-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%98%a4%ec%bc%80%ec%8a%a4%ed%8a%b8%eb%a0%88%ec%9d%b4%ec%85%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/customer-stories\/webex-connect%eb%a1%9c-%ec%84%b8%ea%b3%84-%ec%b5%9c%ea%b3%a0%ec%9d%98-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%98%a4%ec%bc%80%ec%8a%a4%ed%8a%b8%eb%a0%88%ec%9d%b4%ec%85%98\/","title":{"rendered":"Webex Connect\ub85c \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158"},"content":{"rendered":"<p>\uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \ud575\uc2ec \uc6b0\uc120\uc21c\uc704\uc774\uc790 \uc0ac\uc5c5\uc758 \ubc88\ucc3d\uacfc \uc131\uc7a5\uc744 \uc6d0\ud558\ub294 \uae30\uc5c5\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c \uc9c4\ud589\ud55c <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-16\/jhk8m7\">\uc5f0\uad6c<\/a>\uc5d0 \ub530\ub974\uba74 \uc774\ub7ec\ud55c \uc810\uc774 \ub354\uc6b1 \uadf9\uba85\ud558\uac8c \ub4dc\ub7ec\ub098\uba70, \uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 \uc774\uc81c \ub354 \uc774\uc0c1 \uc788\uc73c\uba74 \uc88b\uc740 \uc635\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uace0\uac1d(75%)\uc740 \uc591\uc9c8\uc758 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ub2e8\uace8 \uace0\uac1d\uc774 \ub418\ub294 \uc774\uc720\ub85c \uaf3d\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uac00\uaca9(76%) \ub9cc\ud07c\uc774\ub098 \uc911\uc694\ud55c \uc694\uc18c\ub85c, \ud574\uacb0\ub418\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \uae30\uc5c5\uc5d0 \uc2ec\uac01\ud55c \uc7ac\uc815\uc801 \uc601\ud5a5\uc744 \ubbf8\uce60 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ube60\ub974\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0, \uc720\uc758\ubbf8\ud558\uace0 \uc601\ud5a5\ub825 \uc788\ub294 \uc0c1\ud638 \uc791\uc6a9\uc73c\ub85c \uc0c1\ud638\uc2e0\ub8b0 \uad00\uacc4\ub97c \ud615\uc131\ud558\uace0, \uace0\uac1d\uacfc \uc5f0\uad00\uc131 \uc788\ub294 \uc0ac\ud56d\ub9cc \uc804\ub2ec\ud558\ub294 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\ub294 \uac83\uc744 \uc120\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uae30\uc5c5\uc774 \uc774\ub7ec\ud55c \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? \uadf8 \ub2f5\uc740 \uac04\ub2e8\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc5ec\uc815\uc758 \ud55c \uacfc\uc815\uc73c\ub85c \uc778\uc9c0\ud558\uc5ec \ucd08\uae30 \uc77c\ubc18 \uc778\ubc14\uc6b4\ub4dc \ubb38\uc758\uc5d0\uc11c \uc11c\ube44\uc2a4 \ud6c4 \ud53c\ub4dc\ubc31 \uc124\ubb38\uc870\uc0ac\uc5d0 \uc774\ub974\ub294 \uadf8\ub7ec\ud55c \uc5ec\uc815\uc758 \uc77c\ubd80\uc5d0 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc790\ub3d9\ud654 \uae30\ub2a5\uc744 \ud3ec\ud568\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uc81c\uacf5\ub418\ub294 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uba3c\uc800 \ubb38\uc81c \ud574\uacb0\uc774\ub098 \uc9c0\uc6d0 \uc694\uccad\uc744 \uc704\ud574 \uae30\uc5c5\uc5d0 \uc5f0\ub77d\ud560 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0, \uc120\uc81c\uc801\uc774\uba74\uc11c \uac1c\uc778\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uace0\uac1d\uc5d0\uac8c \uc804\uc1a1\ud558\uc5ec \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc591\ubc29\ud5a5 \ub300\ud654\ub97c \uc81c\uacf5\ud558\uac70\ub098, \ubc18\ubcf5\uc801\uc774\uace0 \uc911\uc694\ub3c4\uac00 \ub0ae\uc740 \ub9ce\uc740 \uc591\uc758 \ud504\ub85c\uc138\uc2a4\ub97c \uc704\ud55c \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc790\ub3d9\ud654\ub97c \ub3c4\uc785\ud558\ub294 \uacbd\uc6b0\uc5d0\ub3c4 \uc11c\ube44\uc2a4 \uc18d\ub3c4 \ub610\ub294 \ubb38\uc81c \ud574\uacb0\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>CPaaS \uc194\ub8e8\uc158\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1<\/strong><\/h2>\n<p>\uc5ec\ub7ec \uac00\uc9c0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc774 \ud655\uc0b0\ub418\uba74\uc11c \uace0\uac1d\uc774 \uae30\uc5c5\uacfc\uc758 \uc18c\ud1b5\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\ub294 \uc218\ub9ce\uc740 \uc811\uc810\uc774 \uc0dd\uaca8\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uc5b4\ub098\ub294 \uac01\uac01\uc758 \uc18c\ud1b5\uc744 \uc798 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uc5ec \uace0\uac1d\uc774 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud560 \ub54c \uc6d0\ud65c\ud558\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud574\uc57c \ud569\ub2c8\ub2e4. \ubc14\ub85c \uc5ec\uae30\uc5d0\uc11c <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-15\/jhk4sf\">Webex Connect<\/a> \uac19\uc740 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS \uc194\ub8e8\uc158\uc774 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc2a4\ucf54\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS \ud50c\ub7ab\ud3fc\uc778 Webex Connect\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc5ec\uc815\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uc81c\uc5b4\ud558\uace0 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 \ub514\uc9c0\ud138 \uc785\uc9c0\ub97c \ub2e8\uc2dc\uac04 \ub0b4\uc5d0 \ub113\ud790 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ubaa8\uc0c9\ud558\uace0 \uc788\uc73c\ubbc0\ub85c, \uae30\uc5c5\uc758 IT \ud300\uc740 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub4a4\ucc98\uc9c0\uc9c0 \uc54a\uace0 \ucda9\uc871\ud574\uc57c \ud569\ub2c8\ub2e4. IT \ud300\uc740 \uc77c\uc0c1\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc911\ub2e8\ud558\uc9c0 \uc54a\uace0\ub3c4 \uae09\uaca9\ud55c \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\uace0 \ub300\uaddc\ubaa8 \ub370\uc774\ud130\ub97c \ucc98\ub9ac\ud558\ub3c4\ub85d \uaddc\ubaa8 \ud655\uc7a5\uc744 \uc9c0\uc6d0\ud558\ub294 \uc62c\ubc14\ub978 \uae30\uc220\uacfc \uc778\ud504\ub77c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uc9c1\uba74\ud558\ub294 \uac00\uc7a5 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub294 \ub04a\uc784\uc5c6\uc774 \ubc1c\uc804\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc758 \uc218\uc640 \uc885\ub958, \uadf8\ub9ac\uace0 \uc720\uc5f0\uc131\uc774 \ubd80\uc871\ud558\uba74\uc11c \uc0ac\uc77c\ub85c \ud615\ud0dc\ub85c \uc791\ub3d9\ub418\uc5b4 \ud30c\ud3b8\ud654\ub41c \uc5ec\uc815\uc744 \ucd08\ub798\ud558\ub294 \ub808\uac70\uc2dc \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc785\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\uc5d0\ub294 \uae30\uc874 \uc2dc\uc2a4\ud15c \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc5f0\ub3d9\ub418\uc5b4 \uc5ec\ub7ec \uac1c\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110 \uc804\uccb4\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \uc124\uacc4, \uad6c\ucd95, \uad00\ub9ac\ud558\ub294 <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-15\/jhk4sf\">Webex Connect<\/a> \uac19\uc740 \ub2e8\uc77c\ud55c \uc911\uc559 \uc9d1\uc911\uc2dd \ud50c\ub7ab\ud3fc \ubc0f \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub808\uc774\uc5b4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uae30\uc5c5\uc774 \uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \ub2e4\uc74c\uacfc \uac19\uc740 \uba87 \uac00\uc9c0 \ud765\ubbf8\ub85c\uc6b4 \uac1c\uc120 \uc0ac\ud56d\uc744 \ubc1c\ud45c\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>1) \ucc44\ub110 \uac1c\uc120 \uc0ac\ud56d \ubc0f \uc0c8\ub85c\uc6b4 \ucc44\ub110\ub85c \ub354\uc6b1 \ud48d\ubd80\ud55c \uc0c1\ud638 \uc791\uc6a9 \uad6c\ud604<\/strong>:<\/p>\n<p><strong>a. \ubd81\ubbf8\uc5d0 \ube0c\ub79c\ub4dc \ubb38\uc790\uc640 RCS \ub3c4\uc785<\/strong> \u2013 Google, GSMA, Android \ub4f1\uc758 \uc9c0\uc6d0\uc5d0 \ud798\uc785\uc5b4 <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-17\/jhlclh\">RCS<\/a>\uac00 \uc778\uae30\ub97c \uc5bb\uac8c \ub418\uba74\uc11c, \ubb38\uc790 \uba54\uc2dc\uc9c0\ub294 \ub354\uc6b1 \ud48d\ubd80\ud574\uc9c0\uace0 \ub300\ud654\uc2dd\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ube0c\ub79c\ub4dc \ubb38\uc790\ub294 \uc774\ub7ec\ud55c \ubc29\ud5a5\uc5d0\uc11c \ud55c \uac78\uc74c \ub354 \ub098\uc544\uac04 \uac83\uc73c\ub85c, \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc548\uc804\ud55c \ube0c\ub79c\ub4dc\ud654\ub41c \uc18c\ud1b5\uc744 \ubcf4\uc7a5\ud558\uc5ec \ube0c\ub79c\ub4dc \uc544\uc774\ub374\ud2f0\ud2f0\uc640 \uc9c4\uc815\uc131\uc744 \ud655\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uace0\uac1d\uc740 \ud734\ub300\ud3f0\uc5d0 \uba54\uc2dc\uc9c0\uac00 \uc218\uc2e0\ub420 \ub54c \ube0c\ub79c\ub4dc \uc774\ub984 \uc606\uc5d0 \uc778\uc99d\ub41c \uae30\ud638\uac00 \uc788\ub294 \uac83\uc744 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc790\uc2e0\uc774 \uc18c\ud1b5\ud558\uace0 \uc788\ub294 \uae30\uc5c5\uc5d0 \ub300\ud574 \uc778\uc2dd\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ub9c1\ud06c, \ube60\ub978 \ub2f5\uc7a5, \uce90\ub7ec\uc140 \uad11\uace0 \uac19\uc740 \ub9ac\uce58 \ubbf8\ub514\uc5b4 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \uc218\ub3c4 \uc788\uc73c\ubbc0\ub85c \uace0\uac1d\uc758 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-391260\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original.png\" alt=\"\" width=\"2211\" height=\"1846\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original.png 623w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original-300x250.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original-1024x855.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original-768x641.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original-1536x1282.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_1-original-2048x1710.png 2048w\" sizes=\"auto, (max-width: 2211px) 100vw, 2211px\" \/><\/a><\/p>\n<p><strong>b. \uae30\uc5c5\uc758 \uac1c\uc120 \uc0ac\ud56d\uc744 \uc704\ud55c WhatsApp<\/strong>:<\/p>\n<ul>\n<li><strong>WhatsApp\uc758 \uac00\uaca9 \ubcc0\uacbd<\/strong>: \uc774 \ucc44\ub110\uc5d0\uc11c\ub294 \ub300\ud654 \uc2dc\uc791\uc744 \uae30\uc810\uc73c\ub85c 24\uc2dc\uac04 \ub610\ub294 &#8216;\uc138\uc158&#8217; \ub3d9\uc548 \uae30\uc5c5\uc5d0 \uc694\uae08\uc744 \ubd80\uacfc\ud558\ub294 \uc0c8\ub85c\uc6b4 \uac00\uaca9 \ubaa8\ub378\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uace0\uac1d\uc774 \uc2dc\uc791\ud55c \ub300\ud654\uc5d0 \ub2f5\ubcc0\uc73c\ub85c \uccab \ubc88\uc9f8 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uac70\ub098 \uae30\uc5c5\uc5d0\uc11c \uc120\uc81c\uc801\uc778 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b8 \uacbd\uc6b0 \uc138\uc158\uc774 \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc774\uc81c \uae30\uc5c5\uc740 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \uac00\uae4c\uc774 \ub2e4\uac00\uac00 \uace0\uac1d\uc744 \uc704\ud55c &#8216;\uc0c1\uc2dc \uac00\ub3d9&#8217; \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ubaa9\ub85d \uba54\uc2dc\uc9c0 \ubc0f \ube60\ub978 \ub2f5\uc7a5<\/strong>: \uc774\uc81c \uae30\uc5c5\uc740 \uc120\ud0dd \uac00\ub2a5\ud55c \ud56d\ubaa9 \ub610\ub294 \uc11c\ube44\uc2a4 \ubaa9\ub85d\uc744 \uace0\uac1d\uc5d0\uac8c \ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-17\/jhlclk\">WhatsApp<\/a>\uc5d0\ub294 \uace0\uac1d\uc774 \ud654\uba74\uc744 \ud55c \ubc88\ub9cc \ub204\ub974\uba74 \uc751\ub2f5\ud560 \uc218 \uc788\ub294 \ube60\ub978 \ub2f5\uc7a5 \ubc84\ud2bc\ub3c4 \ud3ec\ud568\ub420 \uc608\uc815\uc73c\ub85c, \uace0\uac1d\uc740 \uc774\ub97c \ud1b5\ud574 \ub354 \ube60\ub974\uace0 \ub2e4\uc591\ud558\uace0 \ub9e4\ub825\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-391270\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1.png\" alt=\"\" width=\"3001\" height=\"1846\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1.png 845w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1-300x185.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1-1024x630.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1-768x472.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1-1536x945.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/EC-blog-telecom_wireless-white-frame-1-2048x1260.png 2048w\" sizes=\"auto, (max-width: 3001px) 100vw, 3001px\" \/><\/a><\/p>\n<p><strong>c. Apple Messages for Business\uc758 \ube60\ub978 \ub2f5\uc7a5<\/strong> \u2013 \uc774\uc81c \ube60\ub978 \ub2f5\uc7a5 \ubc84\ud2bc\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \ub354\uc6b1 \ud48d\ubd80\ud558\uace0 \ud65c\ubc1c\ud55c \uc18c\ud1b5\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac1c\uc120 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \ud14d\uc2a4\ud2b8\ub97c \uc785\ub825\ud558\ub294 \ub300\uc2e0 \ubc84\ud2bc\uc744 \ud55c \ubc88 \ub20c\ub7ec \uae30\uc5c5\uc5d0 \ub2f5\uc7a5\uc744 \ubcf4\ub0bc \uc218 \uc788\uc73c\ubbc0\ub85c, \ub354 \ube60\ub978 \uc751\ub2f5\uc774 \uac00\ub2a5\ud558\uace0 \uc785\ub825 \uc2e4\uc218\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-391280\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original.png\" alt=\"\" width=\"2211\" height=\"1846\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original.png 623w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original-300x250.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original-1024x855.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original-768x641.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original-1536x1282.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/blog_2-original-2048x1710.png 2048w\" sizes=\"auto, (max-width: 2211px) 100vw, 2211px\" \/><\/a><\/p>\n<p><strong>2. \uc9c0\ub2a5\ud615 <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-17\/jhlclf\" target=\"_blank\" rel=\"noopener\">\ub300\ud654 \uc790\ub3d9\ud654<\/a>\ub85c \uace0\uac1d \uc5ec\uc815 \uac1c\uc120:<\/strong><\/p>\n<p><strong>a. \uc2dc\uc2a4\ucf54\uc758 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\uc5d0 \ubd07 \ube4c\ub354 \ucd9c\uc2dc<\/strong> \u2013 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\uc5d0\uc11c \ucc57\ubd07\uc744 \ucc98\uc74c\ubd80\ud130 \uc0c8\ub85c \uad6c\ucd95\ud558\uc5ec \uace0\uac1d\uc774 \uc120\ud0dd\ud55c \ucc44\ub110\uc5d0\uc11c \uac00\uc0c1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\uc758 \uc774\uc810\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uac00\uc0c1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8 \uad6c\ucd95\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uac00\uc7a5 \uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc758 \uc0ac\ud56d\uc744 \ucc98\ub9ac\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uc11c\ube44\uc2a4 \uc624\ud37c\ub9c1\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \uc62c\ubd04\uc774 \ub05d\ub098\uac08 \ubb34\ub835\uc5d0 Webex Connect \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4 \ub0b4\uc5d0 \ud3ec\ud568\ub420 \uc608\uc815\uc774\uba70 Webex Contact Center \ub0b4\uc5d0\uc11c\ub3c4 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/p>\n<p><strong>b. Google\uc758 Dialogflow\uac00 \uc774\uc81c \ubd07 \ube4c\ub354\uc5d0 \ucd94\uac00\ub428 <\/strong>\u2013 \uace0\uac1d \ubb38\uc758 \uc0ac\ud56d\uc758 \uc778\ud150\ud2b8 \uc778\uc2dd \uae30\ub2a5\uc744 \ud5a5\uc0c1\ud558\ub294 Google\uc758 Dialogflow \ucee4\ub125\ud130\uac00 \uc774\uc81c \ub0b4\uc7a5\ud615\uc73c\ub85c \ud1b5\ud569\ub418\uc5b4 Webex Connect\uc5d0\uc11c\ub3c4 \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ubc88 \ud1b5\ud569\uc73c\ub85c \uc778\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub294 \ub300\ud654 \ub0b4\uc5ed \ub610\ub294 \uc2e0\uaddc \ubb38\uc758\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \ubb38\uc758 \uc0ac\ud56d\uc744 \ub354\uc6b1 \uc798 \ubd84\ub958\ud560 \uc218 \uc788\uc73c\uba70, \ucd94\ud6c4 \uad00\ub828 \ud574\uacb0\ucc45\uc73c\ub85c \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>c. MindMeld NLU \uc5d4\uc9c4 \ub3c4\uc785<\/strong> \u2013 \uc0c8\ub85c\uc6b4 MindMeld NLU \uad50\uc721 \uc5d4\uc9c4\uc740 \uace0\uac1d \ubb38\uc758 \uc0ac\ud56d\uc5d0\uc11c \ud0a4\uc6cc\ub4dc\ub97c \uae30\uc900\uc73c\ub85c \uc5d4\ud2f0\ud2f0\ub97c \uc778\uc2dd\ud558\ub294 \ubd07\uc758 \uae30\ub2a5\uc744 \uac1c\uc120\ud558\uc5ec \ub354\uc6b1 \uc815\ud655\ud558\uace0 \uc5f0\uad00\uc131 \ub192\uc740 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\uc81c \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \ubb38\uc758 \uc0ac\ud56d\uc5d0 \ub300\ud55c \ud574\uacb0\ucc45\uc744 \uc2a4\uc2a4\ub85c \ub354 \ube60\ub974\uac8c, \uadf8\ub9ac\uace0 \ud6e8\uc52c \ub354 \uc815\ud655\ud558\uac8c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc704\uc5d0 \uc124\uba85\ud55c \uac1c\uc120 \uc0ac\ud56d\uc740 Webex Connect\uac00 \uae30\uc5c5\uc744 \uc704\ud574 \uace0\uac1d \uc5ec\uc815\uc5d0 \ud65c\uae30\ub97c \ub354\ud560 \uc218 \uc788\ub294 \uc18d\ub3c4\uc640 \ud6a8\uc728\uc131\uc744 \ub192\uc5ec\uc90d\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 Webex Connect\uac00 \uace0\uac1d \uacbd\ud5d8(CX) \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc744 \ub4b7\ubc1b\uce68\ud558\ub294 \ucd5c\uace0\uc758 CPaaS \uc194\ub8e8\uc158\uc73c\ub85c \uac70\ub4ed\ub0a0 \uc218 \uc788\ub3c4\ub85d \uc55e\uc73c\ub85c\ub3c4 \uacc4\uc18d \ucd5c\uc120\uc758 \ub178\ub825\uc744 \uae30\uc6b8\uc774\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p><strong><a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-15\/jhk4sh\">\ub370\ubaa8\ub97c \uc608\uc57d<\/a>\ud558\uc5ec \uc774 \ud50c\ub7ab\ud3fc\uacfc \ud574\ub2f9 \uae30\ub2a5\uc744 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694. <a href=\"https:\/\/live.imimobile.com\/l\/13622\/2022-03-15\/jhk4sk\">\uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4<\/a>\ub85c \uc774 \ud50c\ub7ab\ud3fc\uc744 \uc9c1\uc811 \uccb4\ud5d8\ud558\uc5ec \uc774 \ud50c\ub7ab\ud3fc\uc774 \uadc0\uc0ac\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \uc694\uad6c\uc0ac\ud56d\uc744 \uc5b4\ub5bb\uac8c \ucda9\uc871\ud558\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/strong><\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%84%b8-%ea%b0%80%ec%a7%80-%eb%82%9c%ec%a0%9c%eb%a5%bc-%ed%95%b4%ea%b2%b0%ed%95%98%eb%8a%94-%eb%b0%a9%eb%b2%95\/\">\uace0\uac1d \uacbd\ud5d8\uc758 \uc138 \uac00\uc9c0 \ub09c\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ubc29\ubc95<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas\/\">\ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS\u00a0<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/customer-stories\/%eb%8d%94-%eb%82%98%ec%9d%80-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%a0%9c%ea%b3%b5-%eb%b0%8f-%ed%99%98%ea%b2%bd-%eb%b3%b4%ed%98%b8\/\">\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 \ubc0f \ud658\uacbd \ubcf4\ud638\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \ud575\uc2ec \uc6b0\uc120\uc21c\uc704\uc774\uc790 \uc0ac\uc5c5\uc758 \ubc88\ucc3d\uacfc \uc131\uc7a5\uc744 \uc6d0\ud558\ub294 \uae30\uc5c5\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c \uc9c4\ud589\ud55c \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc774\ub7ec\ud55c [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":407457,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1506,1782],"tags":[7212],"class_list":["post-392874","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-ko","category-1782","tag-webex-connect"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Connect\ub85c \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-stories\/worlds-best-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex Connect\ub85c \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \ud575\uc2ec \uc6b0\uc120\uc21c\uc704\uc774\uc790 \uc0ac\uc5c5\uc758 \ubc88\ucc3d\uacfc \uc131\uc7a5\uc744 \uc6d0\ud558\ub294 \uae30\uc5c5\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c \uc9c4\ud589\ud55c \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc774\ub7ec\ud55c [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-stories\/worlds-best-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-22T14:01:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/03\/office-workers-using-webex-connect-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-stories\/worlds-best-customer-experiences\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-stories\/worlds-best-customer-experiences\/\"},\"author\":{\"name\":\"Jay 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