{"id":394356,"date":"2022-04-28T06:41:44","date_gmt":"2022-04-28T13:41:44","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%86%8d%eb%8f%84%ec%9d%98-%ed%95%84%ec%9a%94%ec%84%b1-%ec%a0%95%eb%b6%80-%ea%b8%b0%ea%b4%80%ec%97%90%ec%84%9c-cx-%ed%98%81%ec%8b%a0%ec%9d%84-%ed%86%b5%ed%95%b4-%ec%b0%b8%ec%97%ac%eb%a5%bc-%ea%b0%95\/"},"modified":"2022-04-28T06:41:44","modified_gmt":"2022-04-28T13:41:44","slug":"%ec%86%8d%eb%8f%84%ec%9d%98-%ed%95%84%ec%9a%94%ec%84%b1-%ec%a0%95%eb%b6%80-%ea%b8%b0%ea%b4%80%ec%97%90%ec%84%9c-cx-%ed%98%81%ec%8b%a0%ec%9d%84-%ed%86%b5%ed%95%b4-%ec%b0%b8%ec%97%ac%eb%a5%bc-%ea%b0%95","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%86%8d%eb%8f%84%ec%9d%98-%ed%95%84%ec%9a%94%ec%84%b1-%ec%a0%95%eb%b6%80-%ea%b8%b0%ea%b4%80%ec%97%90%ec%84%9c-cx-%ed%98%81%ec%8b%a0%ec%9d%84-%ed%86%b5%ed%95%b4-%ec%b0%b8%ec%97%ac%eb%a5%bc-%ea%b0%95\/","title":{"rendered":"\uc18d\ub3c4\uc758 \ud544\uc694\uc131: \uc815\ubd80 \uae30\uad00\uc5d0\uc11c CX \ud601\uc2e0\uc744 \ud1b5\ud574 \ucc38\uc5ec\ub97c \uac15\ud654\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p>\uc9c0\ub09c 2\ub144 \ub3d9\uc548 \uc815\ubd80 \uae30\uad00\uc758 \ub2e4\uba74\uc801\uc778 \ud658\uacbd\uc5d0\uc11c \ubc30\uc6b4 \uac83\uc774 \uc788\ub2e4\uba74, \uc8fc\ubbfc\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\uc640 \uc815\ubcf4\ub97c \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc774\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4. \uc0ac\uc2e4\uc0c1 \uc774\ub294 \ud601\uc2e0\uc801\uc77c \ubfd0 \uc544\ub2c8\ub77c \ub9e4\uc6b0 \ud6a8\uacfc\uc801\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 <a href=\"https:\/\/www.youtube.com\/watch?v=8TvViKcNlHY\" target=\"_blank\" rel=\"noopener\">ACT Government<\/a>\uc5d0\uc11c\ub294 \ub9e4\uc6b0 \uc2e0\uc18d\ud55c \uc791\uc5c5\uc744 \ud1b5\ud574 \ubc31\uc2e0 \ud56b\ub77c\uc778\uc744 \uc6b4\uc601\ud558\uc5ec \ubc31\uc2e0 \uc811\uc885 \uc608\uc57d\uc744 \uc704\ud55c \uc804\ud654 \ud1b5\ud654\ub97c \ud558\ub8e8\uc5d0 1\ub9cc \uac74\uc529 \ucc98\ub9ac\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\u2018\ub2e4\uc591\uc131\uacfc \ubbfc\ucca9\uc131\u2019\uc740 \u2018\uc0ac\uc804 \uc608\ubc29\uc801\uc778\u2019 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \uac00\uc7a5 \ud070 \uc774\uc810\u00a0<\/strong><\/h2>\n<p>ACT Government\ub294 \ubcf4\uac74, \uad50\uc721, \ud658\uacbd, \uc0ac\ubc95, \ud604\uc9c0 \uc815\ubd80 \uae30\uad00\uc744 \ud1b5\ud574 \uc218\ucc9c \uba85\uc758 \uc2dc\ubbfc\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544\uc5d0 \ubd09\uc1c4\ub839\uc774 \ub0b4\ub824\uc9c4 48\uc2dc\uac04 \uc774\ub0b4\uc5d0 ACT Government\ub294 Webex Contact Center\ub97c \ud65c\uc6a9\ud558\uc5ec \ubc31\uc2e0 \uc608\uc57d \ucee8\ud0dd \uc13c\ud130\ub97c \uc124\uce58\ud558\uace0, \uc774\uc640 \uac19\uc740 \uc911\ub300\ud55c \uc2dc\uae30\uc5d0 \uc2dc\ubbfc\ub4e4\uc758 \uc911\uc694\ud55c \uc694\uccad\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc9c0\uc5ed \ubc0f \uc8fc \uc815\ubd80 \ud504\ub85c\uc81d\ud2b8\uac00 \uacf5\uc720 \uc11c\ube44\uc2a4\ub85c \uc6b4\uc601\ub418\uc5b4 \ub9e4\uc6b0 \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ub41c \ub3c5\ud2b9\ud55c \uc0ac\ub840\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uc18d\uc801\uc778 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \ud1b5\ud574 \uc5ec\ub7ec \ubd80\uc11c\uc758 300\uba85\uc774 \ub118\ub294 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uac00 \uc5c4\uccad\ub09c \uc591\uc758 \uc778\ubc14\uc6b4\ub4dc \ubb38\uc758 \uc0ac\ud56d\uc744 \ucc98\ub9ac\ud558\uace0 \uc0ac\uc804 \uc608\ubc29\uc801\uc774\uba70 \uc77c\uad00\ub41c \ubc29\uc2dd\uc73c\ub85c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud655\ub300\ud568\uacfc \ub3d9\uc2dc\uc5d0 CX(\uace0\uac1d \uacbd\ud5d8)\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uc774\uac83\uc774 \uc804\ubd80\uac00 \uc544\ub2d9\ub2c8\ub2e4. ACT Government\ub294 \uc5ec\uae30\uc11c \ub354 \ub098\uc544\uac00 \uc131\uc7a5\ud558\ub294 \ud611\uc5c5 \ud50c\ub7ab\ud3fc\uc758 \uc77c\ubd80\ub85c\uc11c \uacbd\uccad, \ubd84\uc11d, \uc608\uce21\uc744 \ud1b5\ud574 CX\ub97c \ud55c \ub2e8\uacc4 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ub9e5\ub77d\uc5d0\uc11c \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uace0 \uace0\uac1d \uc5ec\uc815\uc744 \uac15\ud654\ud558\uae30 \uc704\ud574 Webex Experience Management\ub97c \uad6c\ud604\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uace0\uac1d \uc5ec\uc815\uc744 \uce21\uc815\ud558\uace0 \uace0\uac1d\uc5d0 \ub300\ud55c \uc804\ubc29\uc704\uc801 \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\uba70 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uc5ec \uc0ac\uc804\uc5d0 \ub300\ube44\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0CX\uc640 EX\uac00 \ud568\uaed8 \uc804\uccb4\uc801\uc778 \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uc774\ub294 \uc815\ubd80 \uae30\uad00\uc5d0\uc11c &#8216;\uc0ac\uc804 \uc608\ubc29\uc801 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158&#8217;\uc774 \uc2e4\ud589\ub418\uace0 \uc788\ub294 \ud558\ub098\uc758 \uc608\uc2dc\uc5d0 \ubd88\uacfc\ud558\uba70 CX\uac00 EX(Employee Experience)\uc640 \uacb0\ud569\ud558\uc5ec \uc2dc\ubbfc\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\uc640 \uc815\ubcf4\uac00 \uc81c\uacf5\ub418\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \ubfd0 \uc544\ub2c8\ub77c \uacf5\uacf5 \ubd80\ubb38\uc774 \ub354\uc6b1 \uc5f0\uacb0\ub418\uace0 \uc790\ub3d9\ud654\ub41c \uace0\uac1d \uc5ec\uc815\uc73c\ub85c \uc804\ud658\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\ub294 \ubc29\uc2dd\uc744 \ud3ed\ub113\uac8c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\ubbfc\uac04 \ubd80\ubb38\uc5d0\uc11c\uc758 \uc5c4\uccad\ub09c \ubcc0\ud654\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc815\ubd80 \uae30\uad00\uc5d0\uc11c\ub3c4 B2B\uc758 \uc120\ub840\ub97c \ub530\ub97c \uc218 \uc788\uc73c\uba70 CX\ub294 \uacf5\uacf5 \ubd80\ubb38\uc758 \ubaa8\uc2b5\uc5d0 \ubcc0\ud654\ub97c \uac00\uc838\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\uc120, CX\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \uc0c8\ub86d\uace0 \uac1c\uc120\ub41c \ubc29\uc2dd\uc73c\ub85c \uc2dc\ubbfc\ub4e4\uacfc \uacf5\ubb34\uc6d0\ub4e4\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\uace0\uc720\ud55c \uc694\uad6c\uc0ac\ud56d \ucda9\uc871 <\/strong><\/h2>\n<p>\uc6b0\uc120 \uacf5\uacf5 \ubd80\ubb38\uc758 \uba87 \uac00\uc9c0 \ud574\uacb0 \uacfc\uc81c\uc640 \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\uc744 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc8fc, \uc5f0\ubc29, \uc9c0\ubc29 \uc758\ud68c\uc758 \uc138 \uac00\uc9c0 \uc218\uc900\uc758 \uc815\ubd80\ub294 \uc7a5\uc560\ubb3c\uc774 \uc788\uace0 \uc694\uad6c \uc0ac\ud56d\uacfc \uc0c1\ud669\uc774 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc9c0\ubc29 \uc815\ubd80\ub294 \uace0\uac1d \uc911\uc2ec\uc801\uc778 \uc131\uaca9\uc774 \uac15\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc774 \ub9e4\uc6b0 \uace0\uc720\ud558\uba70 \ucc9c\ud3b8\uc77c\ub960\uc801\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc9c0\ubc29 \uc790\uce58\uad6c\uc5d0\uc11c\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uc9c0\ubc29\uc138 \ub0a9\uc138\uc790\uc640\uc758 \uc18c\ud1b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uba39\uc774\uc0ac\uc2ac\uc758 \uc704\ub85c \uc62c\ub77c\uac00\uba74 \uc0c1\ud669\uc774 \uc644\uc804\ud788 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc8fc \ubc0f \uc5f0\ubc29 \uc815\ubd80\uc5d0\uc11c\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \ud544\uc694\ud558\uba70 \uadf8\ub97c \uac15\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\ub7ec \uc815\ubd80 \uae30\uad00\uc5d0\uc11c CX \uc6b4\uc601 \ubc29\uc2dd\uc744 \ud604\ub300\ud654\ud558\uae30 \uc704\ud574 \ud070 \ub178\ub825\uc744 \uae30\uc6b8\uc774\uace0 \uc788\uc9c0\ub9cc, \uc138 \uacc4\uce35 \ubaa8\ub450 \ub2e4\uc74c\uacfc \uac19\uc740 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud574 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ub178\ud6c4\ud55c \uc628\ud504\ub808\ubbf8\uc2a4 \uc778\ud504\ub77c<\/li>\n<li>\uc815\ubd80 \uae30\uad00 \ub0b4 \uae30\uc220 \ub3c4\uc785\uc5d0 \ub300\ud55c \uc811\uadfc \ubc29\uc2dd\uc758 \ud30c\ud3b8\ud654<\/li>\n<li>\ud55c\uc815\ub41c \uc608\uc0b0<\/li>\n<li>\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \ubb38\uc81c<\/li>\n<\/ul>\n<p>\uac8c\ub2e4\uac00 \uc138\uacc4\uc801\uc778 \ud32c\ub370\ubbf9 \uc0c1\ud669\uc5d0\uc11c \uc6d0\uaca9 \uadfc\ubb34\ub85c\uc758 \ub300\uaddc\ubaa8 \uc804\ud658\uc73c\ub85c \uc778\ud574 \ubb38\uc81c\uac00 \ub354\uc6b1 \uc545\ud654\ub418\uc5b4 \uc774\ubbf8 \uacfc\ubd80\ud558\uac00 \uac78\ub9b0 IT \uc778\ud504\ub77c\uc5d0 \ub354\uc6b1 \ubd80\ub2f4\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub85c \uc778\ud574 \uc815\ubd80 \uae30\uad00\uc740 \uaf2d \uc704\uae30 \uc0c1\ud669\uc774 \uc544\ub2c8\ub354\ub77c\ub3c4 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac15\ud654\ud558\uace0 \uc18c\ube44\uc790\uc640\uc758 \uc5f0\uacb0\uc744 \uc720\uc9c0\ud558\uba70\u00a0\ud0c1\uc6d4\ud55c CX\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ube60\ub974\uac8c \uc804\ud658\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc2dc\ubbfc\ub4e4\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc2dc\ubbfc\ub4e4\uc5d0\uac8c \ud544\uc694\ud55c \ub2f5\ubcc0 \uc81c\uacf5 <\/strong><\/h2>\n<p>\uc138\uacc4\uc801, \uad6d\uac00\uc801 \uc704\uae30\uac00 \ub04a\uc784\uc5c6\uc774 \ubc1c\ubaa9\uc744 \uc7a1\ub294 \uc624\ub298\ub0a0\uc758 \ubcc0\ud654\uc640 \ud601\uc2e0\uc758 \ud658\uacbd\uc5d0\uc11c \uc131\uacf5\ud558\uace0 \uc0b4\uc544\ub0a8\uae30 \uc704\ud574\uc11c\ub294, \uc815\ubd80 \uae30\uad00\ub3c4 \uae30\uc5c5\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5 \uc804\ub7b5\uc744 \uc7ac\uace0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud788 \ub9d0\ud574, \uc815\ubd80 \uae30\uad00\uc740 \uc74c\uc131 \ucc44\ub110\uc744 \uac1c\uc120\ud558\uace0 \ub514\uc9c0\ud138 \ucc44\ub110 \ud638\uc2a4\ud2b8\uc5d0 \ub300\ud55c \uc561\uc138\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \ub2f5\ubcc0\uc744 \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\ubbfc\ub4e4 \ubc0f \uc9c0\uc5ed \uc0ac\ud68c\uc640 \ub354\uc6b1 \uc6d0\ud65c\ud558\uac8c \uc18c\ud1b5\ud558\uace0 \uc5f0\uacb0\ud558\uae30 \uc704\ud574\uc11c\ub294 &#8216;\ub2e4\uc591\uc131\uacfc \ubbfc\ucca9\uc131&#8217;\uc744 \uc81c\uacf5\ud558\ub294 \uace0\uae30\ub2a5\uc131 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \ub3c4\uc785\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ubaa9\uc801\uc740 SMS, \uc6f9 \ucc44\ud305, WhatsApp, Facebook Messenger \ub4f1\uc744 \ube44\ub86f\ud55c \ubaa8\ub4e0 \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0 \uac78\uccd0 &#8216;\uc591\ubc29\ud5a5 \uc0c1\ud638\uc791\uc6a9&#8217;\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc591\ubc29\ud5a5 \uc0c1\ud638\uc791\uc6a9\uc740 CX\uc758 \ub274\ub178\uba40\ub85c \uac04\uc8fc\ub418\uace0 \uc788\uc73c\uba70 \uacf5\uacf5 \ubd80\ubb38\uc5d0\uc11c\ub3c4 \uc9c4\uc9c0\ud558\uac8c \ubc1b\uc544\ub4e4\uc5ec\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc640 \ub3d9\uc2dc\uc5d0, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud658\uacbd\uc758 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc5d0\uc11c \ud50c\ub7ab\ud3fc \uc2dc\ub098\ub9ac\uc624\ub85c\uc758 \uc804\ud658 \ub610\ud55c \uc815\ubd80 \uae30\uad00\uc5d0 \uc788\uc5b4 \ud06c\uac8c \uae30\ub300\ub418\ub294 \ubcc0\ud654\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc815\ubd80 \uae30\uad00\uc740 \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \ubaa8\ub450 \uae30\ubcf8 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569\ub420 \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \uae30\uc220\uc744 \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uc804\uccb4\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uace0 \uace0\uac1d\uc758 \uad00\uc810\uc5d0\uc11c \ud658\uacbd\uc744 \ubc14\ub77c\ubcf4\uace0 \uc778\ud154\ub9ac\uc804\uc2a4\uc5d0 \uae30\ubc18\ud55c \uc2e0\uc18d\ud55c \uc870\uce58\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac00\ub2a5\uc131\uc5d0 \ub300\ud574 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. \ub05d\uc5c6\uc774 \ub300\uae30\ud558\ub294 \ub4f1 \uc18c\ube44\uc790\ub4e4\uc774 \ubaa8\ub4e0 \uc720\ud615\uc758 \uc815\ubd80 \ubd80\uc11c\uc640\uc758 \uc5c5\ubb34\uc5d0\uc11c \uc9c1\uba74\ud558\ub294 \uc5b4\ub824\uc6c0\uc5d0 \ub300\ud574 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\ub3c4\ub85c \ubc0f \ud574\uc591 \ub2f9\uad6d \ub4f1 \uc5b4\ub5a4 \ubd80\uc11c\uc5d0 \uc804\ud654\ub97c \uac78\uc5b4\uc57c \ud558\ub294 \uacbd\uc6b0 \uc0ac\uc6a9\uc790\ub294 \uae34 \uc2dc\uac04\uc774 \uac78\ub9b4 \uac83\uc744 \uc608\uc0c1\ud569\ub2c8\ub2e4. \ud574\ub2f9 \uc2dc\ubbfc\uc758 \uc18c\ud1b5 \uae30\ub85d\uc774\ub098 \ucc98\uc74c\uc73c\ub85c \ub610\ub294 \ub450 \ubc88\uc9f8\ub85c \uc804\ud654\ub97c \uac74 \uc774\uc720\uac00 \ubb34\uc5c7\uc778\uc9c0\uc5d0 \ub300\ud55c \uae30\ub85d\uc774 \uc5c6\uae30 \ub54c\ubb38\uc5d0 \ud588\ub358 \ub9d0\uc744 \ubb34\ud55c \ubc18\ubcf5\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub2e4\ubc18\uc0ac\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ubc88\uac70\ub86d\uace0 \ubcf5\uc7a1\ud55c \ubd80\uc11c\ub4e4\uacfc\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0\uc11c \uc0ac\ub78c\ub4e4\uc774 \ub290\ub07c\ub294 \ucd08\uc870\ud568\uc744 \uc644\ud654\ud558\uace0 \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uacbd\ud5d8 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \uc9c0\ub2a5\ud615 \ud50c\ub7ab\ud3fc \uc811\uadfc \ubc29\uc2dd\uc774 \ub4f1\uc7a5\ud568\uc5d0 \ub530\ub77c \uc774\ub7ec\ud55c \uc0c1\ud669\uc740 \ubc14\ub014 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c \uc815\ubd80 \uae30\uad00\uc5d0\uc11c\ub294 \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d \uae30\ub85d \ud655\uc778<\/li>\n<li>\uace0\uac1d\uc774 \ub450 \ubc88\uc9f8\ub85c \uc804\ud654\ub97c \uac70\ub294 \uc774\uc720 \ub4f1 \ud589\ub3d9\uc744 \uc774\ud574\ud558\uace0 \uc608\uce21\ud55c \ub2e4\uc74c \ubc18\ubcf5\uc801\uc778 \uc694\uccad\uc744 \uc0ac\uc804 \uc608\ubc29\uc801\uc73c\ub85c \ucc98\ub9ac<\/li>\n<li>\ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud574 \uc591\ubc29\ud5a5 \uc2e4\uc2dc\uac04 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc73c\ub85c \uace0\uac1d\uacfc \uc801\uadf9\uc801\uc73c\ub85c \uc18c\ud1b5\ud558\uace0, \uc0ac\ud6c4 \uc18c\ud1b5 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uace0\uac1d\uc758 \ub2e4\uc74c \ud589\ub3d9\uc5d0 \ub300\ud55c \ub9e5\ub77d\uacfc \uc774\ud574\ub97c \uc81c\uacf5<\/li>\n<\/ul>\n<h2><strong>\uc791\uc740 \uc2dc\uc791\uc73c\ub85c \ubcc0\ud654 \ub9cc\ub4e4\uae30 <\/strong><\/h2>\n<p>\uc815\ubd80 \uae30\uad00\uc740 \ud601\uc2e0\uc801\uc778 \ubcc0\ud654\ub97c \uac00\uc7a5 \uc18c\uadf9\uc801\uc73c\ub85c \ubc1b\uc544\ub4e4\uc774\ub294 \ubd80\ubb38\uc774\ub77c\ub294 \uc77c\ubc18\uc801\uc778 \uc778\uc2dd\uc774 \uc788\uc9c0\ub9cc \ub300\uaddc\ubaa8 \uc870\uc9c1\uc744 \uc6c0\uc9c1\uc774\ub824\uba74 \ub9ce\uc740 \uc2dc\uac04\uc774 \ud544\uc694\ud558\uace0, \uc9c0\uae08 \uc6b0\ub9ac \ub208\uc55e\uc5d0\uc11c \uc2e4\uc9c8\uc801\uc778 \ub514\uc9c0\ud138 \ud601\uc2e0\uc774 \uc774\ub8e8\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uc791\uac8c \uc2dc\uc791\ud558\uc5ec \ubcc0\ud654\ub97c \ub9cc\ub4e4\uc5b4 \ub098\uac00\uc57c \ud569\ub2c8\ub2e4. \uc544\uc8fc \uc791\uc740 \uc6cc\ud06c\ub85c\ub4dc\ub77c\ub3c4 \uc0c1\uad00\uc5c6\uc2b5\ub2c8\ub2e4. \ud558\ub098\uc758 \uc6cc\ud06c\ud50c\ub85c\ub97c \uace8\ub77c \uc0c8\ub85c\uc6b4 \ub514\uc9c0\ud138 \uae30\uc220\uc744 \ud1b5\ud574 \uba3c\uc800 \ud601\uc2e0\ud558\uc138\uc694.<\/p>\n<p>ACT Government\uc5d0\uc11c\ub294 \ud558\ub098\uc758 \uc0ac\uc5c5\ubd80\ub85c \uc2dc\uc791\ud55c \ub2e4\uc74c \ud544\uc694\uc5d0 \ub530\ub77c \ud655\uc7a5\ud558\ub294\u00a0\ubc29\uc2dd\uc744 \ucde8\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%97%ac%ed%96%89-%eb%b3%b4%ed%97%98-%ec%97%85%ea%b3%84%ec%9d%98-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ea%b8%b0%ec%88%a0-%ec%9e%ac%ec%a0%95%ec%9d%98\/\" target=\"_blank\" rel=\"noopener\">\uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 &#8216;\ucee8\ud0dd \uc13c\ud130&#8217; \uae30\uc220 \uc7ac\uc815\uc758<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\" target=\"_blank\" rel=\"noopener\">1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 <\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\ube14\ub85c\uadf8<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/customer-stories\/2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%b4-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\" target=\"_blank\" rel=\"noopener\">2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 <\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ea%b3%a0%ea%b0%9d%ec%9d%98-%ec%8b%9c%eb%8c%80%ec%97%90-%ea%b1%b8%eb%a7%9e%ec%9d%80-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ed%98%81%ec%8b%a0\/\">\ube14\ub85c\uadf8<\/a>]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex \ucee8\ud0dd \uc13c\ud130<\/a><\/p>\n<p><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\" target=\"_blank\" rel=\"noopener\">\uc9c0\uae08 \ubc14\ub85c \ub9de\ucda4\ud615 \ub370\ubaa8 \uc2dc\uc791\ud558\uae30<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc9c0\ub09c 2\ub144 \ub3d9\uc548 \uc815\ubd80 \uae30\uad00\uc758 \ub2e4\uba74\uc801\uc778 \ud658\uacbd\uc5d0\uc11c \ubc30\uc6b4 \uac83\uc774 \uc788\ub2e4\uba74, \uc8fc\ubbfc\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\uc640 \uc815\ubcf4\ub97c \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc774\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4. [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":389455,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[15112],"class_list":["post-394356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc18d\ub3c4\uc758 \ud544\uc694\uc131: \uc815\ubd80 \uae30\uad00\uc5d0\uc11c CX \ud601\uc2e0\uc744 \ud1b5\ud574 \ucc38\uc5ec\ub97c \uac15\ud654\ud558\ub294 \ubc29\ubc95 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/\uc18d\ub3c4\uc758-\ud544\uc694\uc131-\uc815\ubd80-\uae30\uad00\uc5d0\uc11c-cx-\ud601\uc2e0\uc744-\ud1b5\ud574-\ucc38\uc5ec\ub97c-\uac15\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc18d\ub3c4\uc758 \ud544\uc694\uc131: \uc815\ubd80 \uae30\uad00\uc5d0\uc11c CX \ud601\uc2e0\uc744 \ud1b5\ud574 \ucc38\uc5ec\ub97c \uac15\ud654\ud558\ub294 \ubc29\ubc95 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc9c0\ub09c 2\ub144 \ub3d9\uc548 \uc815\ubd80 \uae30\uad00\uc758 \ub2e4\uba74\uc801\uc778 \ud658\uacbd\uc5d0\uc11c \ubc30\uc6b4 \uac83\uc774 \uc788\ub2e4\uba74, \uc8fc\ubbfc\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\uc640 \uc815\ubcf4\ub97c \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc774\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4. 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Known for scaling high-performing teams and navigating complex market landscapes, Jamie brings a rare blend of commercial acumen, technical depth, and human-centered leadership.","url":"https:\/\/blog.webex.com\/ko\/contributors\/jromanin\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/394356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5426"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=394356"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/394356\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media\/389455"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=394356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=394356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=394356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}