{"id":401464,"date":"2022-10-26T07:10:23","date_gmt":"2022-10-26T14:10:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%a4%91%ec%9a%94%ed%95%9c-%ec%88%9c%ea%b0%84%ec%9d%84-%ec%a7%80%ec%9b%90%ed%95%98%ea%b8%b0-%ec%9c%84%ed%95%b4-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%97%b0%ea%b2%b0%ed%95%98%eb%8a%94-webe\/"},"modified":"2022-10-26T07:10:23","modified_gmt":"2022-10-26T14:10:23","slug":"%ec%a4%91%ec%9a%94%ed%95%9c-%ec%88%9c%ea%b0%84%ec%9d%84-%ec%a7%80%ec%9b%90%ed%95%98%ea%b8%b0-%ec%9c%84%ed%95%b4-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%97%b0%ea%b2%b0%ed%95%98%eb%8a%94-webe","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%a4%91%ec%9a%94%ed%95%9c-%ec%88%9c%ea%b0%84%ec%9d%84-%ec%a7%80%ec%9b%90%ed%95%98%ea%b8%b0-%ec%9c%84%ed%95%b4-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%97%b0%ea%b2%b0%ed%95%98%eb%8a%94-webe\/","title":{"rendered":"\uc911\uc694\ud55c \uc21c\uac04\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc5f0\uacb0\ud558\ub294 Webex"},"content":{"rendered":"<p>\uace0\uac1d \uae30\ub300\uce58\ub294 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubaa8\ubc14\uc77c \uae30\uae30\uc5d0\uc11c \ubb34\uc5c7\uc774\ub4e0 \uc8fc\ubb38\ud558\uace0 \uba87 \ubd84 \ub9cc\uc5d0 \uc9d1\uc73c\ub85c \ubc30\uc1a1\ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc2a4\ub9c8\ud2b8\ud3f0\uc73c\ub85c \uc775\uc219\ud574\uc9c4 \ud3b8\ub9ac\ud568\uc73c\ub85c \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \ub610\ud55c \uc8fc\ubb38 \ud655\uc778, \ubc18\ud488, \uc81c\ud488 \uc9c0\uc6d0\uc744 \uc694\uccad \ub4f1\uc758 \uc0c1\ud638\uc791\uc6a9\uc774 \uc6d0\ud65c\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \uc774\ub8e8\uc5b4\uc9c0\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<h2>\uace0\uac1d \uacbd\ud5d8\uc758 \uc0c8\ub85c\uc6b4 \uae30\uc900<\/h2>\n<p>\uc774\uc81c \uace0\uac1d\uc740 \uc801\uadf9\uc801\uc778 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uc790\uc2e0\uc744 \uae30\uc5b5\ud558\uace0 \ucda9\uc131\ub3c4\uc5d0 \ub300\ud55c \ubcf4\uc0c1\uc744 \uc81c\uacf5\ud558\uae30\ub97c \uc6d0\ud558\uba70 \uc9c0\uc6d0 \ubd80\uc11c\uc5d0 \uc804\ud654\ub97c \uac78\uc5c8\uc744 \ub54c \uace0\uac1d\uc774 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uc774 \uc774\uc804\uc758 \uc0c1\ub2f4 \ub0b4\uc6a9\uacfc \uad6c\ub9e4 \ub0b4\uc5ed \ubc0f \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0 \uad00\ud574 \uae30\ub85d\ub41c \uc815\ubcf4\uac00 \uc804\ub2ec\ub418\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \ube0c\ub79c\ub4dc\ub294 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc21c\uac04\uc774 \uad00\uacc4\ub97c \uac15\ud654\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uc784\uc744 \uae68\ub2eb\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><iframe loading=\"lazy\" title=\"Sizzle WebexOne 2022\" src=\"https:\/\/www.youtube.com\/embed\/RbI6Ons59pk\" width=\"980\" height=\"520\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<h2>\uc0c8\ub85c\uc6b4 CX \uae30\ub2a5\uc744 \ud1b5\ud55c \uc751\ub300\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\ub294 \uae30\uc5c5<\/h2>\n<p>\uae30\uc5c5 \ub9ac\ub354\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc774 \ud575\uc2ec\uc801\uc778 \uacbd\uc7c1\ub825\uc784\uc744 \ube60\ub974\uac8c \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc874 \uc2dc\uc2a4\ud15c\uc5d0 \uc5f0\uacb0\ud568\uacfc \ub3d9\uc2dc\uc5d0 \uc0c8\ub85c\uc6b4 CX \uae30\uc220\uc744 \ub3c4\uc785\ud558\uac70\ub098 \uace0\uac1d \uae30\uc220\uc5d0 \uad00\ub828\ud55c \ube44\uc988\ub2c8\uc2a4 \uad00\uacc4\uc790\ub97c \ud655\ub300\ud558\ub294 \uac83\uacfc \uac19\uc740 \ub0b4\ubd80\uc801\uc778 \ub2f9\uba74 \uacfc\uc81c\ub85c \uc778\ud574 \uc9c4\uc804\uc744 \uc774\ub8e8\uae30 \uc5b4\ub824\uc6cc\uc84c\uc2b5\ub2c8\ub2e4. \uae30\uc5c5 \ub9ac\ub354\ub4e4\uc740 CX\ub97c \uc6b4\uc601 \ube44\uc6a9\uc73c\ub85c \ubcfc \uac83\uc774 \uc544\ub2c8\ub77c \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud568\uacfc \ub3d9\uc2dc\uc5d0 \uace0\uac1d \uc18c\ud1b5 \ubc0f \uc9c0\uc6d0\uc744 \uc704\ud55c \ucd1d\ube44\uc6a9\uc744 \uc808\uac10\ud560 \uae30\ud68c\ub85c \ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\ub4e4\uc774 CX \uae30\ub2a5\uc744 \ud3c9\uac00\ud558\uba74\uc11c \ub2e4\uc591\ud55c \uacf5\ud1b5\uc801\uc778 \ub2f9\uba74 \uacfc\uc81c\uac00 \ub4dc\ub7ec\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc5d0\uc11c \ucee8\ud0dd \uc13c\ud130\ub97c \uad6c\ucd95\ud558\uc5ec \uace0\uac1d\uacfc \uc5d0\uc774\uc804\ud2b8 \uac04 \uc74c\uc131 \uc5f0\uacb0\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc9c0\ub9cc, \uc774\uc81c \uace0\uac1d\ub4e4\uc774 \uc5d0\uc774\uc804\ud2b8\ub97c \uae30\ub2e4\ub9ac\uae30\ubcf4\ub2e4\ub294 \uc9c1\uc811 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30\ub97c \uc6d0\ud55c\ub2e4\ub294 \uac83\uc744 \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \uc18c\ube44\uc790\uac00 \ub9f5 \uacbd\ud5d8, SMS, \uc2ec\uc9c0\uc5b4 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \uc18c\uc15c \ub124\ud2b8\uc6cc\ud0b9 \uc571\uc744 \ud1b5\ud574 Apple Business Messaging \ub4f1\uc758 \ud1b5\ud569 \ud658\uacbd\uc5d0\uc11c \uc18c\ud1b5\ud558\uae30\ub97c \uc6d0\ud558\uc9c0\ub9cc, \ub9ce\uc740 \uae30\uc5c5\uc774 \uc774\ub7ec\ud55c \uae30\ub300\uce58\ub97c \ucda9\uc871\ud560 \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc55e\uc11c\uac00\ub294 \uae30\uc5c5\ub4e4\uc758 \uacbd\uc6b0 CX\ub97c \ud1b5\ud574 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 CRM\ubd80\ud130 ERP, \uc8fc\ubb38 \ucc98\ub9ac, \ub514\uc9c0\ud138 \ud310\ub9e4\uae4c\uc9c0 \uac1c\ubcc4\uc801\uc778 \uc2dc\uc2a4\ud15c \uac04 \uc5f0\uacb0\uc774 \ud544\uc694\ud568\uc744 \uae68\ub2eb\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \ub192\uc544\uc9c4 \uace0\uac1d \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub294 \ub370 \uc8fc\ub825\ud558\uba70 \uace0\uac1d\uc758 \uad6c\ub9e4, \uc11c\ube44\uc2a4, \uc9c0\uc6d0, \uc720\uc9c0 \uc5ec\uc815 \uc804\uccb4\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ubcf4\ud3b8\ud654\ud558\uae30 \uc2dc\uc791\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc2dc\uc2a4\ud15c\uc5d0 \ubcf4\ub2e4 \uc2ec\uce35\uc801\uc778 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8 \ubc0f \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ud568\uaed8 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \ud6a8\uc728\uc131\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uc774 \ubd80\ubd84\uc5d0\uc11c \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ucd5c\ub300\ud654\ud568\uacfc \ub3d9\uc2dc\uc5d0 \ube44\uc6a9\uc740 \ucd5c\uc18c\ud654\ud574\uc57c \ud55c\ub2e4\ub294 \uc0c8\ub85c\uc6b4 CX \uc694\uad6c\uc0ac\ud56d\uc774 \uc801\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n<h2>\ubcf5\uc7a1\uc131\uc744 \uac04\uc18c\ud654\ud558\uae30 \uc704\ud55c \ub2e8\uc77c CX \uc194\ub8e8\uc158<\/h2>\n<p>\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 <a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">Webex CX<\/a>\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9\uacfc \uc778\uac04 \uc0c1\ud638\uc791\uc6a9(\uba54\uc2dc\uc9d5 \ubc0f \uc74c\uc131) \ubaa8\ub450\ub97c \uc704\ud55c \uace0\uc720\ud55c CX \uc5ec\uc815\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc \ud3b8\ub9ac\ud558\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. Webex \ud50c\ub7ab\ud3fc\uc5d0 <a href=\"https:\/\/www.webex.com\/contact-center.html\" target=\"_blank\" rel=\"noopener\">Webex \ucee8\ud0dd \uc13c\ud130<\/a>, <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\" target=\"_blank\" rel=\"noopener\">Webex Connect<\/a> \uacbd\ud5d8\uc774 \uad6c\ucd95\ub418\uc5b4 \uc644\uc804\ud788 \uc5f0\uacb0\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uac8c \ub428\uc5d0 \ub530\ub77c \uc774\ub7ec\ud55c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc774 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \uc0c8\ub85c\uc6b4 \uc11c\ube44\uc2a4 \ubc0f \uacbd\ud5d8 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ub354 \uc27d\uac8c \uc124\uacc4 \ubc0f \uad6c\ucd95\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud558\ub294 \ub370 \uc8fc\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Webex\ub294 \uc2dc\uc2a4\ucf54\uc758 \uc77c\ubd80\uc774\ubbc0\ub85c, \uae30\uc5c5 \ub9ac\ub354\ub4e4\uc740 \uc774\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc774 \ucc98\uc74c\ubd80\ud130 \ubcf4\uc548, \uaddc\uc815 \uc900\uc218, \uad00\ub9ac \uc6a9\uc774\uc131\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 \uc124\uacc4\ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc2e0\ub8b0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Webex \ud50c\ub7ab\ud3fc\uc740 Webex CX\uc5d0 \uc5c5\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 \uc0ac\uc6a9\uc790 \ubc0f \ub370\uc774\ud130 \ubcf4\uc548 \uae30\ub2a5\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4. \ub610\ud55c Control Hub\ub97c \ud1b5\ud574 \uc190\uc26c\uc6b4 \uad00\ub9ac\uac00 \uac00\ub2a5\ud558\uc5ec \uae30\uc5c5\uc5d0\uc11c \ud3b8\ub9ac\ud558\uac8c \uc11c\ube44\uc2a4\ub97c \uad6c\ucd95\ud558\uac70\ub098 \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \uc0ac\uc6a9\uc790 \ub124\ud2b8\uc6cc\ud06c \ub610\ub294 \uc778\ud130\ub137\uc5d0 \uac78\uccd0 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \uc2dd\ubcc4\ud558\uace0 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 ThousandEyes, Duo \ub4f1\uc758 \uc81c\ud488\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uc2dc\uc2a4\ucf54 \ubcf4\uc548 \ubc0f \ub124\ud2b8\uc6cc\ud0b9 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c Webex \ud50c\ub7ab\ud3fc\uc740 AI \ubc0f \uac15\ub825\ud55c \ud504\ub85c\uadf8\ub798\ubc0d \uac00\ub2a5\uc131\uacfc \uac19\uc740 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uba70 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\uace0 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<h2>\uacbd\ud5d8 \ucd5c\uc801\ud654 \ubc0f \uac1c\uc778\ud654\ub97c \uc704\ud55c \ud601\uc2e0<\/h2>\n<p>\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 Webex\uc640 \uc2dc\uc2a4\ucf54\uc758 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d \uc5ec\uc815 \uc804\uccb4\uc5d0 \uac78\uccd0 \uc2a4\ub9c8\ud2b8\ud558\uace0 \uc801\uadf9\uc801\uc778 \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \uc9c0\uc6d0\ud558\ub294 \ube44\uc804\uc744 \uc2e4\ud604\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uace0\uac1d\uc744 \ud30c\uc545\ud558\uace0 \uc911\uc694\ud55c \uc21c\uac04\ub4e4\uc744 \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \ucc28\ubcc4\ud654\ud558\ub294 AI \ud234\uc744 \uac1c\ubc1c\ud558\ub294 \uac83\ubd80\ud130 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\ub294 \uac83\uae4c\uc9c0, Webex\ub294 \uae30\uc220 \ubc1c\uc804\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \ube44\uc804\uc744 \uc2e4\ud604\ud558\uace0 CX \ud601\uc2e0\uc758 \uc120\ub3c4\uc801\uc778 \uc790\ub9ac\ub97c \uad73\uac74\ud788 \uc720\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc54c\uace0 \uc788\uc9c0\ub9cc, \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uc9c1\uc811 \ub9cc\ub4e4\uc5b4\uac00\ub294 \uac83\uc740 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uacb0\uad6d \uace0\uac1d\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uae30\uc5ec\ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uacfc \uc5d0\uc774\uc804\ud2b8 \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud560 \ud601\uc2e0\uc5d0 \ub3d9\ub4f1\ud558\uac8c \uc8fc\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. WebexOne\uc5d0\uc11c \ubc1c\ud45c\ub41c \ucd5c\uadfc \ud601\uc2e0\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<h4>\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120<\/h4>\n<ul>\n<li><strong>Webex\uc758 AI \uae30\ubc18 \ubc30\uacbd \uc7a1\uc74c \uc81c\uac70 \uae30\uc220<\/strong>\uc774 Webex \ucee8\ud0dd \uc13c\ud130\uc5d0 \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ub420 \uc608\uc815\uc785\ub2c8\ub2e4. \ubc30\uacbd \uc7a1\uc74c \uc81c\uac70 \uae30\uc220\uc740 \uace0\uac1d\uacfc \uc5d0\uc774\uc804\ud2b8 \ubaa8\ub450\uc758 \ubc29\ud574 \uc694\uc18c\ub97c \uc904\uc774\uace0 \uc774\ud574\ub3c4\ub97c \ud5a5\uc0c1\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>Webex Connect<\/strong>\uac00 Webex \ucee8\ud0dd \uc13c\ud130\uc5d0 \uc644\uc804\ud788 \ud1b5\ud569\ub418\uc5b4 \ubcf4\ub2e4 \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud55c \uc18c\ud1b5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 Webex Connect\ub97c \ud1b5\ud574 Instagram \ubc0f Google Business Messages\ub97c \ud3ec\ud568\ud55c 16\uac00\uc9c0 \uc774\uc0c1\uc758 \ucc44\ub110\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 Webex Connect\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d \uc9c0\uc6d0 \ubc0f \uc0c8\ub85c\uc6b4 \uad6c\ub9e4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h4>\uc5d0\uc774\uc804\ud2b8 \uacbd\ud5d8 \uac1c\uc120<\/h4>\n<ul>\n<li><strong>Webex \ucee8\ud0dd \uc13c\ud130\ub294 Microsoft Teams \uc778\uc99d<\/strong>\uc744 \ud1b5\ud574 \uc6d0\ud65c\ud55c \uc0c1\ud638\uc791\uc6a9\uacfc \uc5ed\ub7c9 \uae30\ubc18 Teams \ucc29\uc2e0 \ud1b5\ud654 \ub77c\uc6b0\ud305\uc744 \uc9c0\uc6d0\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/li>\n<li><strong>\uc0c8\ub85c\uc6b4 Cisco Headset 720 \uc2dc\ub9ac\uc988<\/strong>\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 \uccad\uac01 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac00\ubcbc\uc6b4 276\u00b0 \ud68c\uc804 \ub9c8\uc774\ud06c \ud640\ub354\uc5d0 \uc74c\uc18c\uac70 \uc2a4\uc704\uce58\uac00 \uc7a5\ucc29\ub418\uc5b4 \uc788\uace0 \ubc84\ud2bc\uc744 \ud55c \ubc88 \ub204\ub974\ub294 \uac83\ub9cc\uc73c\ub85c Webex \ubc0f Microsoft Teams \ud1b5\ud654\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2f1\uae00 \uc774\uc5b4\uc640 \ub4c0\uc5bc \uc774\uc5b4 \uc2a4\ud0c0\uc77c \ud5e4\ub4dc\uc14b \uc911\uc5d0\uc11c \uc120\ud0dd\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h4>\uace0\uac1d\uc758 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uac1c\uc120<\/h4>\n<ul>\n<li><strong>Webex \ucee8\ud0dd \uc13c\ud130\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uac10\ub3c5\uc790 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc81c\uacf5<\/strong>\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \uc2e4\uc801\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ud1b5\ud569\ub41c Webex \uc571\uc5d0\uc11c \uba54\uc2dc\uc9c0\ub97c \uc804\uc1a1\ud558\uace0, \uc0c1\uc138\ud55c \uc5d0\uc774\uc804\ud2b8 \uc815\ubcf4\uc640 \uc911\uc694\ud55c \ud1b5\ud654 \uc8fc\uc694 \ub0b4\uc6a9\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c Webex\ub294 Analyzer \ubcf4\uace0\uc11c\ub97c \ud655\uc7a5\ud558\uc5ec \uac10\ub3c5\uad00\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud300 \uc2e4\uc801\uacfc \uc774\uc804 \uc778\uc0ac\uc774\ud2b8\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc5d0\uc774\uc804\ud2b8 \uac10\ub3c5\uad00 \uc0dd\uc0b0\uc131\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/li>\n<li><strong>Webex\uc5d0\uc11c\ub294 \ucd5c\uadfc Customer Experience Developer Portal\uc744 \ub7f0\uce6d<\/strong>\ud558\uc5ec API \ubc0f \ubb38\uc11c\uc5d0 \ub300\ud55c \uc561\uc138\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ucee8\ud0dd \uc13c\ud130\ub97c \uac1c\uc778\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc73c\ub85c \uac00\ub2a5\uc131\uc744 \ub9de\ucda4\ud654\ud558\uace0 \ud655\uc7a5\ud558\uc138\uc694.<\/li>\n<\/ul>\n<h2>Webex\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ud601\uc2e0\uc744 \uac00\uc838\uc62c \uc900\ube44\uac00 \ub418\uc168\ub098\uc694?<\/h2>\n<p>\ubcf4\uc2dc\ub2e4\uc2dc\ud53c Webex\uc640 \uc2dc\uc2a4\ucf54\ub294 \ud55c \ub2ec\uc5d0 80\uc5b5 \uac74\uc774 \ub118\ub294 \ud1b5\ud654\ub97c \ucc98\ub9ac\ud558\ub294 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\ub294 CX\ub97c \uc704\ud55c Webex \ucee8\ud0dd \uc13c\ud130(CCaaS), Webex Connect(CPaaS), Webex Suite(UCaaS) \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \ud1b5\ud574 \uc644\uc804\ud788 \ud1b5\ud569\ub41c CX \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uc720\uc77c\ud55c \uae30\uc5c5\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ube44\uc988\ub2c8\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc0b4\ud3b4\ubcf4\uace0 \ub514\uc9c0\ud138 \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud574 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub294 \ud558\ub098\uc758 \uc2dc\ub098\ub9ac\uc624\ub97c \ucc3e\uc544\ubcf4\uc2dc\uae38 \uad8c\ud574\ub4dc\ub9bd\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ubbf8\uce58\ub294 \uc601\ud5a5\uacfc \ucee8\ud0dd \uc13c\ud130\uc5d0 \uac00\uc838\uc62c \uc218 \uc788\ub294 \ubcc0\ud654\ub97c \uc815\ud655\ud558\uac8c \uce21\uc815\ud558\uace0 \ud30c\uc545\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud55c \ub2e8\uacc4\ub97c \uc218\ud589\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\ud558\uae30 \uc704\ud55c \uc5ec\uc815\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\ub294 \ud568\uaed8 \uc911\uc694\ud55c \uc21c\uac04\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \ud070 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uba74\uc11c\ub3c4 \uc2dc\uac04\uc774 \ud750\ub984\uc5d0 \ub530\ub77c \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uace0 \uae30\uc874 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c <a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\" target=\"_blank\" rel=\"noopener\">Webex CX<\/a>\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc138\uc694!<\/p>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/newsroom.cisco.com\/c\/r\/newsroom\/en\/us\/index.html\" target=\"_blank\" rel=\"noopener\">\ubcf4\ub3c4 \uc790\ub8cc<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/pushing-boundaries-of-digital-interaction\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9\uc758 \uacbd\uacc4 \ud655\uc7a5<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/gartner-contact-center-mq\/\" target=\"_blank\" rel=\"noopener\">Cisco, Gartner\u00ae Magic Quadrant&#x2122;\uc5d0\uc11c \uc6b0\uc218 CCaaS(Contact Center as a Service)\ub85c \uc120\uc815<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/first-horizion\/\" target=\"_blank\" rel=\"noopener\">First Horizon, Webex \ucee8\ud0dd \uc13c\ud130\ub97c \ud1b5\ud574 \ud601\uc2e0 \uc2e4\ud604<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/customer-experience\/closing-the-gaps-of-an-exceptional-customer-experience\/\" target=\"_blank\" rel=\"noopener\">\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ubc29\ud574\ud558\ub294 \uac04\uadf9 \uc81c\uac70(1\ubd80)<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uae30\ub300\uce58\ub294 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubaa8\ubc14\uc77c \uae30\uae30\uc5d0\uc11c \ubb34\uc5c7\uc774\ub4e0 \uc8fc\ubb38\ud558\uace0 \uba87 \ubd84 \ub9cc\uc5d0 \uc9d1\uc73c\ub85c \ubc30\uc1a1\ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc2a4\ub9c8\ud2b8\ud3f0\uc73c\ub85c \uc775\uc219\ud574\uc9c4 [&hellip;]<\/p>\n","protected":false},"author":5384,"featured_media":399964,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[7212],"class_list":["post-401464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-webex-connect"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc911\uc694\ud55c \uc21c\uac04\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc5f0\uacb0\ud558\ub294 Webex | Webex Blog<\/title>\n<meta name=\"robots\" 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