{"id":377836,"date":"2021-10-14T14:20:20","date_gmt":"2021-10-14T21:20:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/resolva-os-principais-incidentes-rapidamente-com-a-webex-for-servicenow\/"},"modified":"2021-10-14T14:20:20","modified_gmt":"2021-10-14T21:20:20","slug":"resolva-os-principais-incidentes-rapidamente-com-a-webex-for-servicenow","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/colaboracao\/videoconferencia\/resolva-os-principais-incidentes-rapidamente-com-a-webex-for-servicenow\/","title":{"rendered":"Resolva os principais incidentes rapidamente com a Webex for ..."},"content":{"rendered":"<p>Gerenciar incidentes de forma eficaz requer comunica\u00e7\u00e3o e colabora\u00e7\u00e3o constantes, tanto internamente, entre a equipe de resposta, as partes interessadas e com funcion\u00e1rios ou clientes. Quando os segundos s\u00e3o preciosos, sua velocidade de resposta n\u00e3o pode ser reduzida alternando constantemente entre ferramentas, perdendo produtividade e aumentando o tempo de resolu\u00e7\u00e3o.<\/p>\n<p>Pelas raz\u00f5es acima, \u00e9 fundamental que sua solu\u00e7\u00e3o de resposta a incidentes seja integrada com as ferramentas de colabora\u00e7\u00e3o de sua escolha. A equipe de Integra\u00e7\u00f5es da Webex est\u00e1 animada e orgulhosa em anunciar o resultado de uma estreita colabora\u00e7\u00e3o com o ServiceNow: um novo Conector de Notifica\u00e7\u00e3o da Webex que agiliza o processo de Gerenciamento dos Principais Incidentes, fornecendo uma experi\u00eancia de reuni\u00e3o integrada, sem a necessidade de sair do aplicativo ServiceNow\u00ae de Gerenciamento dos Principais Incidentes.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-374393\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM.png\" alt=\"\" width=\"2304\" height=\"1234\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM.png 971w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-300x161.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-1024x548.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-768x411.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-1536x823.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.21.39-PM-2048x1097.png 2048w\" sizes=\"auto, (max-width: 2304px) 100vw, 2304px\" \/><br \/>\n<\/a><\/p>\n<p>Os gerentes de incidentes agora podem criar uma confer\u00eancia Webex diretamente da Bancada de trabalho de gerenciamento dos principais incidentes, adicionar pessoas relevantes a ela e entrar\/iniciar a reuni\u00e3o.<\/p>\n<p>Assim que a confer\u00eancia \u00e9 iniciada, o ServiceNow acessa informa\u00e7\u00f5es quase em tempo real, como os participantes ativos na confer\u00eancia.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-374373\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM.png\" alt=\"\" width=\"2296\" height=\"1220\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-300x159.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-1024x544.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-768x408.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-1536x816.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.19.58-PM-2048x1088.png 2048w\" sizes=\"auto, (max-width: 2296px) 100vw, 2296px\" \/><br \/>\n<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-374383\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM.png\" alt=\"\" width=\"2290\" height=\"1214\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-300x159.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-1024x543.png 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-768x407.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-1536x814.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/10\/Screen-Shot-2021-10-13-at-1.20.09-PM-2048x1086.png 2048w\" sizes=\"auto, (max-width: 2290px) 100vw, 2290px\" \/><br \/>\n<\/a><\/p>\n<h2>Automa\u00e7\u00e3o de processos relacionados \u00e0 colabora\u00e7\u00e3o<\/h2>\n<p>Para habilitar a experi\u00eancia de reuni\u00e3o integrada fornecida por meio da interface de usu\u00e1rio do ServiceNow, um Webex Teams Spoke aprimorado para o Hub de Integra\u00e7\u00e3o do ServiceNow tamb\u00e9m foi lan\u00e7ado, consistindo em nove novas a\u00e7\u00f5es relacionadas \u00e0 reuni\u00e3o. Qualquer um &#8211; desenvolvedores pr\u00f3-c\u00f3digo, administradores de baixo c\u00f3digo, analistas sem c\u00f3digo agora podem construir fluxos de trabalho automatizados para qualquer caso de uso em uma interface f\u00e1cil de usar com baixo c\u00f3digo\/sem c\u00f3digo que inclui a\u00e7\u00f5es da Webex, oferecendo extraordin\u00e1ria flexibilidade e economia de tempo.<\/p>\n<h2>Como obter o aplicativo<\/h2>\n<blockquote><p>O Conector de Notifica\u00e7\u00e3o da Webex est\u00e1 dispon\u00edvel por meio da Loja do <a href=\"https:\/\/store.servicenow.com\/sn_appstore_store.do#!\/store\/application\/4d8562d25321301060e7ddeeff7b1237\/1.0.0\">ServiceNow<\/a><\/p><\/blockquote>\n<p><strong>Saiba mais em<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/videoconferencia\/webex-share-just-got-better-webex-share-announces-support-for-digital-signage-and-guest-wireless-sharing\/\">O Webex Share ficou ainda melhor: Webex Share anuncia suporte para sinaliza\u00e7\u00e3o digital e compartilhamento sem fio para convidados<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/videoconferencia\/webex-share-just-got-better-part-2\/\">O Webex Share ficou ainda melhor (Parte 2)<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/dispositivos-de-colaboracao\/head-in-the-clouds-a-milestone-towards-comprehensive-headset-management\/\">Cabe\u00e7a nas nuvens? Um marco para o gerenciamento abrangente de fones de ouvido<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gerenciar incidentes de forma eficaz requer comunica\u00e7\u00e3o e colabora\u00e7\u00e3o constantes, tanto internamente, entre a equipe de resposta, as partes interessadas [&hellip;]<\/p>\n","protected":false},"author":5497,"featured_media":374708,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1496],"tags":[3907,10329],"class_list":["post-377836","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracao","category-videoconferencia","tag-data-loss-prevention","tag-data-loss-prevention-pt-br"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resolva os principais incidentes rapidamente com a Webex for 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