{"id":381070,"date":"2021-10-28T19:57:00","date_gmt":"2021-10-29T02:57:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/webexone-dia-2-reimaginando-a-experiencia-do-cliente\/"},"modified":"2021-10-28T19:57:00","modified_gmt":"2021-10-29T02:57:00","slug":"webexone-dia-2-reimaginando-a-experiencia-do-cliente","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/webexone-dia-2-reimaginando-a-experiencia-do-cliente\/","title":{"rendered":"WebexOne Dia 2 | Reimaginando a experi\u00eancia do cliente"},"content":{"rendered":"<h2>Revelando a plataforma de experi\u00eancia do cliente mais completa do setor<\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378965\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed_Cusotmers-1.png\" alt=\"Javed_Customers\" width=\"936\" height=\"306\" \/><br \/>\n<\/a><\/p>\n<p>Outro dia surpreendente de conte\u00fado incr\u00edvel, palestrantes e tecnologia inovadora para Webex com o Dia 2 da nossa segunda confer\u00eancia anual de usu\u00e1rios,\u00a0<a href=\"http:\/\/webexone.com\/\">o WebexOne 2021. <\/a>O vice-presidente executivo e gerente geral de Colabora\u00e7\u00e3o e Seguran\u00e7a da Cisco, <a href=\"https:\/\/www.linkedin.com\/in\/jeetupatel\/\">Jeetu Patel<\/a>, revelou a estrat\u00e9gia de Experi\u00eancia do cliente da Webex e como forneceremos a plataforma de Experi\u00eancia do cliente mais completa do setor. Certifique-se de <a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\">assistir a palestra<\/a>.<\/p>\n<h2><strong>O molho secreto da T-Mobile para a cria\u00e7\u00e3o de experi\u00eancias memor\u00e1veis para o cliente\u00a0<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378976\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/T-mobile-1.png\" alt=\"T-mobile\" width=\"936\" height=\"240\" \/><br \/>\n<\/a><\/p>\n<p>Jeetu Patel reuniu-se com <a href=\"https:\/\/www.linkedin.com\/in\/calliefield\/\">Callie Field<\/a>, vice-presidente executivo e diretor de Experi\u00eancia do Cliente da T-Mobile para um bate-papo ao p\u00e9 da lareira sobre como a T-Mobile usa o Webex para ajudar seus atendentes a entender melhor as necessidades dos clientes e aprofundar a conex\u00e3o dos clientes com a marca da T-Mobile. Para ver como o Webex ajuda a T-Mobile a levar o atendimento ao cliente para um patamar elevado, <a href=\"https:\/\/www.youtube.com\/watch?v=QfzM6jMX7Fc\">assista a este v\u00eddeo<\/a>.<\/p>\n<h2><strong>Reveladas novas inova\u00e7\u00f5es para Webex Contact Center e CPaaS<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378986\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/New-innovations-1.png\" alt=\"Novas inova\u00e7\u00f5es\" width=\"936\" height=\"334\" \/><br \/>\n<\/a><\/p>\n<p>O vice-presidente e gerente geral da Unidade de Neg\u00f3cios de Crescimento da Webex, <a href=\"https:\/\/www.linkedin.com\/in\/omartawakol\/\">Omar Tawakol<\/a>, e a l\u00edder de Marketing de Produtos da Experi\u00eancia do Cliente da Webex, <a href=\"https:\/\/www.linkedin.com\/in\/courtenaygodshall\/\">Courtenay Godshall<\/a>, compartilharam as mais recentes integra\u00e7\u00f5es de novos canais digitais, o Webex Connect (anteriormente imiconnect) e o Webex App no Centro de contatos Webex. <a href=\"https:\/\/www.linkedin.com\/in\/miriammelo\/\">Miriam Melo<\/a>, gerente s\u00eanior de Solu\u00e7\u00f5es de Marketing da Webex e o diretor s\u00eanior de Engenharia e coordenador de produto da imimobile, <a href=\"https:\/\/www.linkedin.com\/in\/sudarshandharmapuri\/\">Sudarshan Dharmapuri<\/a>, foram os pr\u00f3ximos a ocupar o centro do palco para mostrar como \u00e9 f\u00e1cil criar intera\u00e7\u00f5es personalizadas com o cliente com CPaaS. Eles tamb\u00e9m anunciaram o novo sandbox de desenvolvedor e os recursos de v\u00eddeo do Webex que em breve estar\u00e3o dispon\u00edveis para os desenvolvedores.<\/p>\n<h2><strong>Broadcom e Rogers Communications no bate-papo <\/strong><\/h2>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/vinodmkrishnan\/\">Vinod Muthukrishnan,<\/a>\u00a0diretor operacional de Experi\u00eancia do Cliente da Webex, conversou com <a href=\"https:\/\/www.linkedin.com\/in\/stanley-toh-982b5728\/\">Stanley Toh<\/a>, coordenador de Experi\u00eancia e Servi\u00e7os Corporativos do Usu\u00e1rio Final da Broadcom, e <a href=\"https:\/\/www.linkedin.com\/in\/caron-baggaley-cbap\u00ae-pmp\u00ae-246566b\/?originalSubdomain=ca\">Caron Baggaley<\/a>, diretora de Comunica\u00e7\u00f5es de Pedidos Pr\u00e9-pagos e Tecnologia da Roger, para saber como a confian\u00e7a nas solu\u00e7\u00f5es de experi\u00eancia do cliente da Webex conecta as organiza\u00e7\u00f5es com seus clientes.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378996\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Broadcom-and-Rogers-Communications-1.png\" alt=\"Broadcom e Rogers Communications\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Tornando a fronteira final acess\u00edvel para todos<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379006\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/final-frontier-1.png\" alt=\"fronteira final\" width=\"936\" height=\"264\" \/><br \/>\n<\/a><\/p>\n<p>A astronauta veterana da NASA, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Nicole_Stott\">Nicole Stott,<\/a> e o astronauta da SpaceX, piloto da miss\u00e3o Inspiration4 e artista, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Sian_Proctor\">dr. Sian Proctor,<\/a> participaram de um bate-papo incr\u00edvel sobre por que a inclus\u00e3o \u00e9 fundamental para a explora\u00e7\u00e3o espacial. Al\u00e9m disso, compartilharam sua opini\u00e3o sobre isolamento, trabalho em equipe, tecnologia, arte, banheiros espaciais e ter coragem para ir aonde ningu\u00e9m (ou muito poucos) esteve antes.<\/p>\n<p>\u00a0<\/p>\n<h2><strong>Parab\u00e9ns a todos os vencedores do Pr\u00eamio de Parceiros<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379016\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Partner_awards-1.png\" alt=\"Partner_awards\" width=\"936\" height=\"278\" \/><br \/>\n<\/a><\/p>\n<h2><strong>Redefinindo o \u201cEu\u201d com Simone Biles<\/strong><\/h2>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-379026\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Simone_Biles-1.png\" alt=\"Simone_Biles\" width=\"936\" height=\"454\" \/><br \/>\n<\/a><\/p>\n<p>A ginasta mais condecorada do mundo de todos os tempos, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Simone_Biles\">Simone Biles<\/a>, esteve com a vice-presidente executiva e diretora de Pessoal, Pol\u00edtica e Prop\u00f3sito, <a href=\"https:\/\/www.linkedin.com\/in\/fkatsoudas\/\">Francine Katsoudas<\/a>, para uma conversa fascinante sobre a coragem e a necessidade de priorizar o \u201ceu\u201d.<\/p>\n<p>Com um incr\u00edvel elenco de palestrantes e a tecnologia que mostramos, foi maravilhoso ter um dia inteiro do WebexOne dedicado \u00e0 \u00e1rea de r\u00e1pido crescimento da experi\u00eancia do cliente. Estou muito orgulhoso das nossas equipes que est\u00e3o por tr\u00e1s desses produtos e da tecnologia excepcional para experi\u00eancias agrad\u00e1veis ao cliente! Fique atento \u00e0 medida que nossas equipes lan\u00e7arem mais inova\u00e7\u00f5es incr\u00edveis nos pr\u00f3ximos meses!<\/p>\n<p><strong>Saiba mais<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/trabalho-hibrido\/webexone-dia-1-reimaginacao-do-trabalho-hibrido\/\">WebexOne dia 1 | Reimaginando o trabalho h\u00edbrido<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/videoconferencia\/novidades-no-webex-outubro-de-2021\/\">Novidades no Webex: Outubro de 2021<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/trabalho-hibrido\/elevando-as-experiencias-de-trabalho-e-clientes-em-um-mundo-hibrido\/\">Elevando as experi\u00eancias de trabalho e clientes em um mundo h\u00edbrido<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Revelando a plataforma de experi\u00eancia do cliente mais completa do setor Outro dia surpreendente de conte\u00fado incr\u00edvel, palestrantes e tecnologia [&hellip;]<\/p>\n","protected":false},"author":5377,"featured_media":379880,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566,1571],"tags":[5957,5485,2426,4153],"class_list":["post-381070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracao","category-experiencia-do-cliente","category-trabalho-hibrido","tag-webexone-pt-br","tag-chamadas-do-webex","tag-trabalhe-de-qualquer-lugar","tag-webexone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WebexOne Dia 2 | Reimaginando a experi\u00eancia do cliente | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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