{"id":381186,"date":"2021-11-10T00:00:00","date_gmt":"2021-11-10T08:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/o-webex-contact-center-nomeado-uma-solucao-recomendada-pelo-google-para-chrome-enterprise\/"},"modified":"2022-01-06T17:52:03","modified_gmt":"2022-01-07T01:52:03","slug":"o-webex-contact-center-nomeado-uma-solucao-recomendada-pelo-google-para-chrome-enterprise","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/customer-stories\/o-webex-contact-center-nomeado-uma-solucao-recomendada-pelo-google-para-chrome-enterprise\/","title":{"rendered":"O Webex Contact Center nomeado uma solu\u00e7\u00e3o recomendada pelo ..."},"content":{"rendered":"<p>O Google anunciou recentemente a expans\u00e3o de um de seus principais programas de parceiros recomendados para incluir solu\u00e7\u00f5es de centro de contato, e temos o prazer de compartilhar que o <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> foi selecionado como um dos primeiros produtos que atendeu os rigorosos padr\u00f5es descritos para fazer parte do programa. <a href=\"https:\/\/chromeenterprise.google\/os\/recommended\/\">O Chrome Enterprise Recommended<\/a> \u00e9 um programa de parceria do Google que apresenta solu\u00e7\u00f5es de terceiros otimizadas no Chrome OS. Os parceiros inclu\u00eddos no programa tem trabalhado com o Google para ampliar a funcionalidade, qualidade, seguran\u00e7a de seus produtos e experi\u00eancia do consumidor final. Este \u00e9 o terceiro produto Cisco que recebe a designa\u00e7\u00e3o Google Enterprise Recommended, incluindo o Webex App, Cisco Duo e, agora, o Webex Contact Center.<\/p>\n<p>Com o Chrome OS agora sendo a segunda escolha mais popular de sistema operacional mundialmente,<a href=\"https:\/\/arstechnica.com\/gadgets\/2021\/02\/the-worlds-second-most-popular-desktop-operating-system-isnt-macos-anymore\/\"><br \/>\n<sup>1<\/sup><br \/>\n<\/a> as solu\u00e7\u00f5es de softwares cruciais para neg\u00f3cios que s\u00e3o otimizados para o uso no Chrome OS t\u00eam vantagens distintas.<\/p>\n<p>A melhor arquitetura de plataforma em nuvem do Webex Contact Center com o sistema operacional r\u00e1pido e seguro do Chrome traz para a sua empresa inova\u00e7\u00e3o, flexibilidade, escalabilidade e agilidade sem sacrificar a seguran\u00e7a.<\/p>\n<h2><strong>O Webex Contact Center com o Chrome Os oferece uma solu\u00e7\u00e3o segura e confi\u00e1vel que permite que as organiza\u00e7\u00f5es forne\u00e7am experi\u00eancias excepcionais aos clientes<\/strong><\/h2>\n<p>O agente de desktop intuitivo e personaliz\u00e1vel do Webex Contact Center, somado ao Chrome OS, torna r\u00e1pido e f\u00e1cil de instalar e gerenciar, permitindo que os agentes trabalhem de qualquer lugar.<\/p>\n<p>Veja o Webex Contact Center em a\u00e7\u00e3o no Chrome OS no v\u00eddeo demonstrativo abaixo.<\/p>\n<p><iframe loading=\"lazy\" title=\"Webex Contact Center and Chrome OS App Demo\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/AC460NB9N_A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Com o Webex Contact Center e o Chrome OS localizados na nuvem, as empresas podem:<\/p>\n<ul>\n<li>Aumentar a satisfa\u00e7\u00e3o do cliente com recursos de auto-atendimento 24\/7 desenvolvido com IA<\/li>\n<li>Diminuir a rotatividade de clientes e aumentar o valor de dura\u00e7\u00e3o por meio de intera\u00e7\u00f5es personalizadas<\/li>\n<li>Deixar os agentes atualizados com uma instala\u00e7\u00e3o r\u00e1pida no Chrome OS e simplicidade de gerenciamento<\/li>\n<li>Proteger informa\u00e7\u00f5es comerciais e de clientes com a prote\u00e7\u00e3o proativa embutida do Chrome OS contra v\u00edrus, ransomware, e neglig\u00eancia de funcion\u00e1rio<\/li>\n<\/ul>\n<h2><strong>O Webex Contact Center se junta ao Webex App e o Cisco Duo Security como solu\u00e7\u00f5es que s\u00e3o Chrome Enterprise Recommended<\/strong><\/h2>\n<p>Com o Webex Contact Center, voc\u00ea tamb\u00e9m pode dar aos agentes acesso instant\u00e2neo a outros especialistas no assunto em sua organiza\u00e7\u00e3o com o <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_webex_joint_solution_overview_cer.pdf?_ga=2.195445803.608204199.1634050938-1757654361.1633478595\">Webex App<\/a> integrado que inclui em um s\u00f3 recurso mensagens, reuni\u00f5es e chamadas.<\/p>\n<p>As empresas tamb\u00e9m podem contar com a seguran\u00e7a de colaboradores remotos com o <a href=\"https:\/\/services.google.com\/fh\/files\/misc\/cisco_duo_security_chrome_enterprise_recommended_joint_solution_overview.pdf?_ga=2.165261695.1179634527.1636054632-807172462.1636054632\">Cisco Duo<\/a> l\u00edder de mercado integrado para bloquear com seguran\u00e7a acessos n\u00e3o autorizados e garantir que seus colaboradores continuem produtivos em qualquer lugar.<\/p>\n<h2><strong>Est\u00e1 pronto para come\u00e7ar? <\/strong><\/h2>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/contact-sales.html\">Converse com um especialista<\/a> sobre como o Webex Contact Center pode se tornar parte de sua solu\u00e7\u00e3o empresarial com o Chrome OS.<\/p><\/blockquote>\n<p><strong>Recursos Adicionais<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/videoconferencia\/o-programa-do-chrome-enterprise-recommended-da-as-boas-vindas-ao-cisco-webex\/\">Programa Chrome Enterprise Recommended d\u00e1 boas-vindas ao Webex App<\/a> [Blog]<\/p>\n<p><a href=\"https:\/\/duo.com\/blog\/secure-access-to-your-google-chrome-enterprise-with-duo\">Acesso seguro ao seu Google Chrome Enterprise com o Duo Security da Cisco<\/a> [Blog]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O Google anunciou recentemente a expans\u00e3o de um de seus principais programas de parceiros recomendados para incluir solu\u00e7\u00f5es de centro [&hellip;]<\/p>\n","protected":false},"author":5560,"featured_media":380025,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1507,1566],"tags":[4278],"class_list":["post-381186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-pt-br","category-experiencia-do-cliente","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O Webex Contact Center nomeado uma solu\u00e7\u00e3o recomendada pelo Google para Chrome Enterprise | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/pt-br\/customer-stories\/o-webex-contact-center-nomeado-uma-solucao-recomendada-pelo-google-para-chrome-enterprise\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O Webex Contact Center nomeado uma solu\u00e7\u00e3o recomendada pelo Google para Chrome Enterprise | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"O Google anunciou recentemente a expans\u00e3o de um de seus principais programas de parceiros recomendados para incluir solu\u00e7\u00f5es de centro [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/pt-br\/customer-stories\/o-webex-contact-center-nomeado-uma-solucao-recomendada-pelo-google-para-chrome-enterprise\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-10T08:00:00+00:00\" \/>\n<meta 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