{"id":382516,"date":"2021-02-01T09:30:34","date_gmt":"2021-02-01T17:30:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/transformacao-da-experiencia-do-cliente-com-o-novo-webex-contact-center-webinar\/"},"modified":"2021-02-01T09:30:34","modified_gmt":"2021-02-01T17:30:34","slug":"transformacao-da-experiencia-do-cliente-com-o-novo-webex-contact-center-webinar","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/transformacao-da-experiencia-do-cliente-com-o-novo-webex-contact-center-webinar\/","title":{"rendered":"Transforma\u00e7\u00e3o da experi\u00eancia do cliente com o novo Webex Contact ..."},"content":{"rendered":"<p><em>Junte-se \u00e0 conceituada analista do setor de centrais de contato Sheila McGee-Smith e o VP\/GM do Cisco Contact Center Omar Tawakol em uma transmiss\u00e3o ao vivo em 3 de fevereiro de 2021. Eles discutir\u00e3o os cinco elementos essenciais para a plataforma de central de contato do futuro e a presen\u00e7a desses elementos no Webex Contact Center.<\/em><\/p>\n<h2><span><br \/>\n  <strong>Um teleportador, mesmo com outro nome . . .<\/strong><br \/>\n<\/span><\/h2>\n<p>Muitas pessoas acreditam que o conceito de teleportador foi criado pelos roteiristas de Star Trek. Entretanto, um epis\u00f3dio da s\u00e9rie brit\u00e2nica Fireball XL5 j\u00e1 havia retratado o teletransporte em mar\u00e7o de 1963. Seja qual for a origem da ideia, em nosso webinar em 3 de fevereiro, eu ajudarei a teleportar os participantes para 2024, explicando como os eventos dos \u00faltimos 12 meses alteraram significativamente a trajet\u00f3ria do investimento em centrais de contato.<sup><\/sup><\/p>\n<h2><span><br \/>\n  <strong>Uma plataforma de \u00faltima gera\u00e7\u00e3o baseada na nuvem<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-352954\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/contact-center-rep-300x200.png\" alt=\"webinar sobre centrais de contato\" width=\"450\" height=\"300\" \/><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\">Junte-se a mim<\/a> em um encontro com o <a href=\"https:\/\/blogs.cisco.com\/author\/omartawakol\">VP\/GM do Cisco Contact Center Omar Tawakol<\/a> e a conceituada analista do setor de centrais de contato Sheila McGee-Smith para discutir como a pandemia global acelerou anos de investimento em 2021 e como isso afeta sua central de contato.<\/p>\n<p>No webinar, Omar e Sheila falar\u00e3o sobre cinco elementos essenciais que as centrais de contato precisam oferecer para competir na economia da experi\u00eancia:<\/p>\n<ul>\n<li>A capacidade dos clientes se conectarem quando quiserem, como quiserem<\/li>\n<li>Visibilidade de ponta a ponta sobre as intera\u00e7\u00f5es de experi\u00eancia do cliente com sua empresa<\/li>\n<li>Agentes equipados com intelig\u00eancia artificial e ferramentas intuitivas para fornecer um atendimento integrado e contextualizado<\/li>\n<li>Uma plataforma de central de contato completamente personaliz\u00e1vel para adaptar-se rapidamente \u00e0s mudan\u00e7as nos neg\u00f3cios e nas necessidades dos clientes<\/li>\n<li>Um conjunto completo de ferramentas de colabora\u00e7\u00e3o para envolver toda a sua equipe no atendimento ao cliente<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>O novo Webex Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>As experi\u00eancias do cliente e do agente est\u00e3o diretamente ligadas \u00e0 capacidade das tecnologias por tr\u00e1s das centrais de contato. Sabendo disso, e com os cinco elementos essenciais em mente, a Cisco reformulou completamente sua plataforma de CCaaS, usando a arquitetura de nuvem mais moderna do mercado. O novo <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> oferece a experi\u00eancia do cliente do futuro, reunindo todas as ferramentas de que seus agentes precisam para garantir que sua marca possa se distinguir a cada intera\u00e7\u00e3o. Neste webinar, voc\u00ea ver\u00e1 nossa nova plataforma em a\u00e7\u00e3o e saber\u00e1 em primeira m\u00e3o como incorporamos esses elementos para tornar poss\u00edvel uma melhor experi\u00eancia do agente e do cliente.<\/p>\n<blockquote>\n<h3><span><br \/>\n  <a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><br \/>\n    <strong>Registre-se agora mesmo<\/strong><br \/>\n  <\/a> para o webinar ao vivo, a ser realizado <strong>quarta-feira, 3 de fevereiro, \u00e0s 9h (PT) | 12h (ET)<\/strong><\/span><\/h3>\n<h3><span>no LinkedIn ou em <a href=\"https:\/\/video.cisco.com\/video\/6225322780001\">video.cisco.com<\/a>, e disponibilizado sob demanda posteriormente.<\/span><\/h3>\n<\/blockquote>\n<p><span><br \/>\n  <strong>Sobre os conferencistas <\/strong><br \/>\n<\/span><\/p>\n<p><strong><br \/>\n  <span><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot.jpg\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352959\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot-150x150.jpg\" alt=\"Omar Tawakol\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Omar Tawakol<\/span>, <\/strong>VP\/GM, Cisco Contact Center<\/p>\n<p>Omar Tawakol \u00e9 o VP\/GM da unidade de neg\u00f3cios do Cisco Contact Center. Antes de assumir essa fun\u00e7\u00e3o, Omar foi cofundador e Diretor Executivo da Voicea, uma plataforma de assistente de IA baseada em voz, a qual liderou at\u00e9 sua aquisi\u00e7\u00e3o pela Cisco em agosto de 2019. Antes da Voicea, ele foi fundador e Diretor Executivo da BlueKai, que desenvolveu o maior marketplace de dados de clientes e a maior plataforma de gest\u00e3o de dados do mundo. A BlueKai foi adquirida pela Oracle em 2014, e Omar atuou como VP\/GP S\u00eanior da unidade de neg\u00f3cios do Oracle Data Cloud. Omar \u00e9 mestre em ci\u00eancias da computa\u00e7\u00e3o pela Universidade de Stanford e bacharel pelo Instituto de Tecnologia de Massachusetts.<\/p>\n<p>\u00a0<\/p>\n<p><strong><br \/>\n  <span><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020.jpg\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352960\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020-150x150.jpg\" alt=\"Sheila McGee-Smith \" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Sheila McGee-Smith<\/span>, <\/strong>Analista Principal, McGee-Smith Analytics<\/p>\n<p>Sheila McGee-Smith \u00e9 uma conceituada analista no setor de comunica\u00e7\u00f5es e consultora estrat\u00e9gica e foca-se nos mercados de centrais de contato e comunica\u00e7\u00f5es corporativas. Suas conquistas profissionais incluem a autoria de pesquisas de mercado com clientes nas \u00e1reas de centrais de contato, telefonia corporativa, redes de dados e dispositivos sem fio. Ela \u00e9 uma palestrante frequente em confer\u00eancias do setor, reuni\u00f5es de grupos de usu\u00e1rios e de vendas, bem como uma autoridade frequentemente citada em rela\u00e7\u00e3o a not\u00edcias e tend\u00eancias do mercado de comunica\u00e7\u00f5es.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Saiba mais<\/strong><\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">Webex Contact Center [P\u00e1gina da solu\u00e7\u00e3o]<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">O novo Webex Contact Center cria a funda\u00e7\u00e3o para a pr\u00f3xima gera\u00e7\u00e3o de experi\u00eancias do cliente [Publica\u00e7\u00e3o]<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\">Acelera\u00e7\u00e3o completa \u2014 Especialistas analisam os pr\u00f3ximos desenvolvimentos para as tecnologias de central de contato [Publica\u00e7\u00e3o]<\/a> com perspectivas da lideran\u00e7a executiva do Cisco Contact Center<\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/riding-along-on-262-roi-forrester-webex-contact-center-tei\">Avan\u00e7os com 262% de ROI: estudo do Forrester Webex Contact Center Total Economic Impact (TEI) [Estudo de analista]<\/a><\/p>\n<p><a href=\"https:\/\/engage2demand.cisco.com\/LP=22999?ccid=cc001193&#038;oid=wprco022938\">Quatro jornadas, um destino: a nuvem [Artigo t\u00e9cnico]<\/a>, um artigo t\u00e9cnico sobre quatro relatos de clientes de migra\u00e7\u00e3o para a nuvem, da McGee-Smith Analytics<\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">Cisco identificada como l\u00edder no Aragon&#8217;s Globe for Intelligence Contact Centers de 2020 [Estudo de analista]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Junte-se \u00e0 analista do setor Sheila McGee-Smith e ao VP\/GM do Cisco Contact Center Omar Tawakol em 3 de fevereiro para uma discuss\u00e3o sobre os cinco elementos essenciais para a plataforma de central de contato do futuro.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[5286],"class_list":["post-382516","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-experiencia-do-cliente","tag-central-de-atendimento"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transforma\u00e7\u00e3o da experi\u00eancia do cliente com o novo Webex Contact Center [WEBINAR] | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/transformacao-da-experiencia-do-cliente-com-o-novo-webex-contact-center-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transforma\u00e7\u00e3o da experi\u00eancia do cliente com o novo Webex Contact Center [WEBINAR] | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Junte-se \u00e0 analista do setor Sheila McGee-Smith e ao VP\/GM do Cisco Contact Center Omar Tawakol em 3 de fevereiro para uma discuss\u00e3o sobre os cinco elementos essenciais para a plataforma de central de contato do futuro.\" \/>\n<meta property=\"og:url\" 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