{"id":382524,"date":"2021-02-02T09:00:59","date_gmt":"2021-02-02T17:00:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/novidades-no-webex-ferramentas-dispositivos-e-insights-para-o-trabalho-do-futuro\/"},"modified":"2021-02-02T09:00:59","modified_gmt":"2021-02-02T17:00:59","slug":"novidades-no-webex-ferramentas-dispositivos-e-insights-para-o-trabalho-do-futuro","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/colaboracao\/videoconferencia\/novidades-no-webex-ferramentas-dispositivos-e-insights-para-o-trabalho-do-futuro\/","title":{"rendered":"Novidades no Webex: ferramentas, dispositivos e insights para o ..."},"content":{"rendered":"<p><em>A <a href=\"https:\/\/blogs.cisco.com\/tag\/10x-Better-Experience-for-IT-series\">s\u00e9rie \u201cExperi\u00eancias dez vezes melhores para a TI\u201d<\/a> foca-se em capacidades de dados melhoradas, que permitem que os administradores de TI atuem com mais efic\u00e1cia<\/em><\/p>\n<h2><span><br \/>\n  <strong>Ferramentas melhoradas para experi\u00eancias de colabora\u00e7\u00e3o dez vezes melhores que as experi\u00eancias presenciais<\/strong><br \/>\n<\/span><\/h2>\n<p>Em uma \u00e9poca em que o trabalho remoto \u00e9 comum e em que emerge um novo ambiente de trabalho h\u00edbrido, os l\u00edderes de neg\u00f3cios t\u00eam muito o que planejar e com o que se preocupar. Algumas das perguntas que comumente ou\u00e7o de diretores de tecnologia s\u00e3o:<\/p>\n<ul>\n<li>Quais ferramentas posso usar para manter minha equipe conectada e produtiva?<\/li>\n<li>Como garantir que nossos usu\u00e1rios, dispositivos, aplicativos e dados estejam protegidos e seguros?<\/li>\n<li>E n\u00e3o nos esque\u00e7amos dos clientes: como nossa nova forma de trabalho afeta nossas intera\u00e7\u00f5es com eles e os servi\u00e7os que prestamos?<\/li>\n<\/ul>\n<p>O futuro do trabalho traz in\u00fameros desafios. Por\u00e9m ele tamb\u00e9m fornece v\u00e1rias oportunidades para experi\u00eancias de colabora\u00e7\u00e3o dez vezes melhores do que as experi\u00eancias presenciais.<\/p>\n<h2><span><br \/>\n  <strong>Novidades no Webex<\/strong><br \/>\n<\/span><\/h2>\n<h3><span><br \/>\n  <strong>J\u00e1 dispon\u00edvel: C\u00e2mera de Mesa Webex<\/strong><br \/>\n<\/span><\/h3>\n<p>Houve grande interesse pela nova linha de dispositivos de mesa que revelamos no <a href=\"https:\/\/www.webex.com\/webexone.html\">evento WebexOne em dezembro<\/a>, e eu estou muito satisfeito por saber que a <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/webex-desk-camera\/index.html\">C\u00e2mera de Mesa Webex<\/a> ser\u00e1 distribu\u00edda este m\u00eas! Este dispositivo com tecnologia de IA oferece, al\u00e9m do pre\u00e7o acess\u00edvel, resolu\u00e7\u00e3o 4K, reconhecimento facial, remo\u00e7\u00e3o de ru\u00eddos de fundo e cores n\u00edtidas em qualquer condi\u00e7\u00e3o de ilumina\u00e7\u00e3o.  Com plano de fundo virtual e fora de foco e firmware autenticado seguro, a C\u00e2mera de Mesa Webex \u00e9 perfeita para a colabora\u00e7\u00e3o de v\u00eddeo em grande escala e ajuda a produzir a melhor impress\u00e3o, sempre.<\/p>\n<h3><span><br \/>\n  <strong>Mais flexibilidade de breakout para os participantes<\/strong><br \/>\n<\/span><\/h3>\n<p>Educadores e clientes que organizam reuni\u00f5es de amplas propor\u00e7\u00f5es e longa dura\u00e7\u00e3o frequentemente solicitam mais flexibilidade em termos da gest\u00e3o das sess\u00f5es de breakout. Anteriormente, os organizadores de reuni\u00f5es Webex administravam essa experi\u00eancia atribuindo os participantes a uma sess\u00e3o de breakout espec\u00edfica. Qual \u00e9 a divers\u00e3o disso? Agora, os administradores podem oferecer total flexibilidade, e os participantes t\u00eam liberdade para entrar em qualquer sess\u00e3o desbloqueada que desejarem \u2014 sem a necessidade de atribui\u00e7\u00e3o pr\u00e9via ou interven\u00e7\u00e3o manual.<\/p>\n<h3><span><br \/>\n  <strong>Transforme palavras em a\u00e7\u00f5es \u2014 com um clique<\/strong><br \/>\n<\/span><\/h3>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-meetings\/transcription.html\">O Assistente Webex<\/a> facilita a visualiza\u00e7\u00e3o e o compartilhamento de detalhes do Webex Meetings para manter o fluxo de trabalho. Agora, os organizadores ver\u00e3o uma janela pop-up imediatamente ap\u00f3s a reuni\u00e3o, com diversos destaques, itens de a\u00e7\u00e3o e transcri\u00e7\u00f5es. Basta um \u00fanico clique para compartilhar esses itens com os participantes por e-mail, mantendo o projeto em andamento e a equipe bem informada.<\/p>\n<p><span><br \/>\n  <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Post-meeting-hook_Webex-Assistant@2x.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-353358\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Post-meeting-hook_Webex-Assistant@2x-768x772.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Post-meeting-hook_Webex-Assistant@2x-300x300.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Post-meeting-hook_Webex-Assistant@2x-768x772.png 768w\" alt=\"Ap\u00f3s a reuni\u00e3o\" width=\"640\" height=\"643\" \/><br \/>\n  <\/a><br \/>\n<\/span><\/p>\n<h3><span><br \/>\n  <strong>Colabora\u00e7\u00e3o complexa simplificada <\/strong><br \/>\n<\/span><\/h3>\n<p>\u00c0s vezes, poder compartilhar sua tela em uma reuni\u00e3o simplesmente n\u00e3o \u00e9 suficiente. Para casos de uso mais complexos, a nova solu\u00e7\u00e3o de v\u00eddeo multiconte\u00fado do Webex permite compartilhar at\u00e9 quatro telas de v\u00eddeo diferentes ao mesmo tempo. Esse tipo de compartilhamento multiconte\u00fado \u00e9 perfeito para setores como os da sa\u00fade, de engenharia e o jur\u00eddico, em que especialistas remotos precisam analisar dados de uma variedade de fontes para tomar decis\u00f5es com rapidez. A facilidade de acesso a informa\u00e7\u00f5es importantes leva a resultados mais r\u00e1pidos.<\/p>\n<p><span>[ovp]6228157081001[\/ovp]<\/span><\/p>\n<h3><span><br \/>\n  <strong>Webex Control Hub:\u00a0 insights em tempo real para necessidades de neg\u00f3cios em tempo real<\/strong><br \/>\n<\/span><\/h3>\n<p>Diante dos ambientes de trabalho mais din\u00e2micos de hoje em dia, n\u00e3o \u00e9 de surpreender que observemos um aumento na demanda por dados mais significativos. Agora, mais do que nunca, os administradores de TI precisam de insights em tempo real para poderem reconhecer tend\u00eancias de ado\u00e7\u00e3o, visualizar o uso e KPIs, entender os pontos problem\u00e1ticos e \u00e1reas de atrito na organiza\u00e7\u00e3o e planejar proativamente as melhorias e o crescimento.<\/p>\n<p>N\u00f3s tornamos tudo isso poss\u00edvel gra\u00e7as a um conjunto reformulado de ferramentas de an\u00e1lise no <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-control-hub\/index.html\">Webex Control Hub<\/a>. A reformula\u00e7\u00e3o come\u00e7a com os insights em tempo real, que t\u00eam um ciclo de atualiza\u00e7\u00e3o de 10 minutos \u2014 um enorme avan\u00e7o em rela\u00e7\u00e3o \u00e0 atualiza\u00e7\u00e3o de 24 horas, padr\u00e3o de longa data do setor. No mundo de hoje, 24 horas parecem ser uma eternidade!<\/p>\n<p><span><br \/>\n  <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Control-Hub.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-353360\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Control-Hub-768x460.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Control-Hub-300x180.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Control-Hub-768x460.png 768w\" alt=\"Control Hub\" width=\"800\" height=\"479\" \/><br \/>\n  <\/a><br \/>\n<\/span><\/p>\n<p>A interface mais moderna e mais simples de usar do Control Hub, al\u00e9m dos filtros baseados em contexto, permitem que os administradores de TI obtenham os dados mais importantes com mais facilidade. E, com as avan\u00e7adas ferramentas de an\u00e1lise, de diagn\u00f3stico em tempo real e de solu\u00e7\u00e3o de problemas, os administradores de TI agora podem identificar rapidamente onde e quando ocorrem problemas de qualidade de rede para solucion\u00e1-los com efic\u00e1cia. Assim, todos os usu\u00e1rios obt\u00eam uma experi\u00eancia igualmente excelente, onde quer que estejam.<\/p>\n<p>Confira esta s\u00e9rie de v\u00eddeos para explorar mais a fundo as melhorias das ferramentas de an\u00e1lise do Webex Control Hub:<\/p>\n<p><span>[ovp]6227492947001[\/ovp]<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span>[ovp]6227506725001[\/ovp]<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span>[ovp]6227491555001[\/ovp]<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span>[ovp]6227487298001[\/ovp]<\/span><\/p>\n<p>\u00a0<\/p>\n<p>N\u00e3o se preocupe \u2014 as ferramentas de an\u00e1lise aprimoradas n\u00e3o s\u00e3o exclusivas \u00e0s reuni\u00f5es Webex. Estamos adicionando ferramentas de an\u00e1lise em tempo real e insights avan\u00e7ados a todas as cargas de trabalho do Webex para ajudar os administradores de TI a gerenciarem sua experi\u00eancia de colabora\u00e7\u00e3o com mais efici\u00eancia.<\/p>\n<h3><span><br \/>\n  <strong>O ciclo completo das experi\u00eancias do cliente<\/strong><br \/>\n<\/span><\/h3>\n<p>Uma intera\u00e7\u00e3o excelente com o cliente n\u00e3o termina assim que o problema \u00e9 solucionado. As a\u00e7\u00f5es subsequentes s\u00e3o de grande import\u00e2ncia para construir e manter uma excelente rela\u00e7\u00e3o entre seus clientes e sua marca.<\/p>\n<p>Com o <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a>, os usu\u00e1rios podem criar, personalizar e distribuir pesquisas aos clientes imediatamente ap\u00f3s suas intera\u00e7\u00f5es. As pesquisas agora podem ser distribu\u00eddas pelo canal de prefer\u00eancia do cliente, incluindo e-mail, SMS ou IVR. Iniciar a pesquisa imediatamente demonstra aos clientes que suas opini\u00f5es realmente importam, e ser capaz de processar rapidamente o retorno do cliente fornece mais informa\u00e7\u00f5es aos agentes para a pr\u00f3xima intera\u00e7\u00e3o.<\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2.png\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-353353\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2.png\" sizes=\"auto, (max-width: 2800px) 100vw, 2800px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2-300x187.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2-768x478.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2-1024x637.png 1024w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2-1536x956.png 1536w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2-2048x1274.png 2048w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Webex-Contact-Center_AH_2.png 2800w\" alt=\"Webex Contact Center\" width=\"800\" height=\"498\" \/><br \/>\n  <\/a><br \/>\n<\/span><\/p>\n<p>O Webex Contact Center tamb\u00e9m recebeu atualiza\u00e7\u00f5es de relat\u00f3rios e ferramentas de an\u00e1lise. Assim como o Control Hub, o Contact Center agora oferece relat\u00f3rios expandidos em tempo real, relat\u00f3rios espec\u00edficos e capacidade de personaliza\u00e7\u00e3o.<\/p>\n<h3><span><br \/>\n  <strong>O novo Webex est\u00e1 esperando por voc\u00ea<\/strong><br \/>\n<\/span><\/h3>\n<p>Estivemos ocupados desenvolvendo experi\u00eancias dez vezes melhores para o Webex \u2014 mas isto \u00e9 apenas o come\u00e7o! Volte no m\u00eas que vem para conferir as novas ferramentas e os novos recursos que implementaremos para facilitar a colabora\u00e7\u00e3o integrada, possibilitar ambientes de trabalho h\u00edbridos e proporcionar experi\u00eancias inteligentes do cliente.<\/p>\n<p>At\u00e9 l\u00e1, confira o \u00faltimo epis\u00f3dio de Designing the Future of Work with Jeetu para conhecer as inova\u00e7\u00f5es mais recentes do Cisco Webex Control Hub:<\/p>\n<p><span>[ovp]6228392277001[\/ovp]<\/span><\/p>\n<blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <a href=\"http:\/\/www.webex.com\/\">Saiba mais sobre o novo Webex<\/a><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<\/blockquote>\n<p><span><br \/>\n  <strong>Saiba mais<\/strong><br \/>\n<\/span><\/p>\n<p><span><br \/>\n  <a href=\"https:\/\/blog.webex.com\/video-conferencing\/whats-new-in-webex-february-2021\/\">Novidades no Webex: Fevereiro de 2021<\/a><br \/>\n<\/span><\/p>\n<p><span><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/tag\/javed-monthly-blog\">Link para todas as publica\u00e7\u00f5es mensais de Javed<\/a><br \/>\n<\/span><\/p>\n<p><span><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/welcome-to-the-all-new-webex\">Bem-vindo ao novo Webex<\/a><br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Confira como o Webex proporciona infinitas possibilidades para experi\u00eancias de colabora\u00e7\u00e3o dez vezes melhores do que as experi\u00eancias presenciais, permitindo que os administradores de TI atuem com mais efic\u00e1cia.<\/p>\n","protected":false},"author":308,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1496],"tags":[562,5373,15112],"class_list":["post-382524","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-videoconferencia","tag-collaboration-tools","tag-transformacao-do-local-de-trabalho","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Novidades no Webex: ferramentas, dispositivos e insights para o trabalho do futuro | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/video-conferencing\/whats-new-with-webex-tools-devices-and-insights-designed-for-the-future-of-work\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Novidades no Webex: ferramentas, dispositivos e insights para o trabalho do futuro | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Confira como o Webex proporciona infinitas possibilidades para experi\u00eancias de colabora\u00e7\u00e3o dez vezes melhores do que as experi\u00eancias presenciais, permitindo que os administradores de TI atuem com mais efic\u00e1cia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/video-conferencing\/whats-new-with-webex-tools-devices-and-insights-designed-for-the-future-of-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" 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