{"id":384334,"date":"2020-05-14T12:00:05","date_gmt":"2020-05-14T19:00:05","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/future-of-work-marathon-series-dia-4-o-centro-de-contatos-do-futuro\/"},"modified":"2020-05-14T12:00:05","modified_gmt":"2020-05-14T19:00:05","slug":"future-of-work-marathon-series-dia-4-o-centro-de-contatos-do-futuro","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/future-of-work-marathon-series-dia-4-o-centro-de-contatos-do-futuro\/","title":{"rendered":"Future of Work Marathon Series \u2013 Dia 4 O centro de contatos do futuro"},"content":{"rendered":"

\"\"<\/p>\n


\n Tend\u00eancias impulsionando o centro de contatos do futuro<\/strong>
\n<\/span><\/h2>\n

No dia quatro do nosso encontro virtual, tivemos realmente grandes discuss\u00f5es e ouvimos muito do que est\u00e1 na mente dos tomadores de decis\u00f5es do centro de contatos, a natureza em mudan\u00e7a dos centros de contatos, onde eles est\u00e3o durante esta mudan\u00e7a para o trabalho remoto e para criar um centro de contatos pr\u00f3ximos a agentes remotos e o que o futuro nos diz.<\/p>\n

<\/h2>\n

\u00a0<\/p>\n


\n Desafios, Situa\u00e7\u00e3o Atual e Pr\u00f3ximas Fases<\/strong>
\n<\/span><\/h2>\n

Na nossa primeira sess\u00e3o do dia, Switches Switches, diretor de comunica\u00e7\u00e3o estrat\u00e9gica do Cisco Contact Center, teve uma discuss\u00e3o pessoal para descobrir os desafios \u00fanicos enfrentados pelos centros de contatos na transi\u00e7\u00e3o para a nuvem. Entrar na conversa do centro de contatos remotos foi VP do Centro de Contatos da Cisco\/GM Vp\/GM Telecom Tkol e dois analistas de destaque; Sheila McGee-Smith e Robin Gareiss. Ap\u00f3s assumirem a situa\u00e7\u00e3o atual, eles encerraram com o que \u00e9 necess\u00e1rio na pr\u00f3xima fase, incluindo a import\u00e2ncia dos dados, da IA e a necessidade de um plano de continuidade de neg\u00f3cios.<\/p>\n

[galeria size=”medium” ids=”323190,323189,323193″]<\/p>\n

<\/h2>\n


\n Fatores significativos da experi\u00eancia do cliente e previs\u00f5es futuras<\/strong>
\n<\/span>
\n
\n \"Top
\n <\/strong>
\n<\/span><\/h2>\n

As expectativas do cliente, a fidelidade, o contato pessoal e o contato humano ser\u00e3o fatores significativos no futuro das experi\u00eancias dos clientes, que foi o t\u00f3pico da nossa segunda sess\u00e3o do dia. Barbara Ltda (Gerente s\u00eanior de marketing de produtos do Cisco Contact Center) e Vinod Muthukrishnan (Diretora de Crescimento da Cisco Contact Center) apresentaram 5 previs\u00f5es de para onde o mercado est\u00e1 indo e como as empresas podem se reunir com \u00eaxito com elas.<\/p>\n

<\/h2>\n


\n Capacitar os agentes do Centro de contatos remotos<\/strong>
\n<\/span><\/h2>\n

\u00c0 medida que as empresas mudam para transformar a experi\u00eancia do cliente em um diferencial, nossa \u00faltima sess\u00e3o explore os passos que as organiza\u00e7\u00f5es est\u00e3o tomando para dar condi\u00e7\u00f5es aos agentes remotos do centro de contatos. Encontramos com Ltda novamente enquanto ele discute transformar as experi\u00eancias dos clientes aproveitando o software de colabora\u00e7\u00e3o, a IA e o gerenciamento de experi\u00eancia para impactar diretamente os resultados de neg\u00f3cios.<\/p>\n


\n Future of Work Analyst Series \u2014 Dia 5 Painel de Analista do Setor<\/strong>
\n<\/span><\/h2>\n

Participe amanh\u00e3 da nossa sess\u00e3o final, uma discuss\u00e3o com analistas do setor sobre suas exibi\u00e7\u00f5es do futuro do trabalho.<\/p>\n


\n Para obter mais informa\u00e7\u00f5es,<\/strong> <\/span>visite: https:\/\/virtualsummit.webex.com\/<\/a> <\/u> Exibir sob<\/strong>demanda:<\/span>\u202f
\n https:\/\/futureofwork.webex.com\/virtual-summit<\/a>
\n<\/u><\/p><\/blockquote>\n

\n

Saiba mais<\/strong> sobre a s\u00e9rie de s\u00e9ries de maratonas profissional \u2014 Dia 3 das hist\u00f3rias<\/a> de transforma\u00e7\u00e3o da empresaO futuro do trabalho est\u00e1 aqui!<\/a><\/p>\n

S\u00e9rie ao vivo animada \u2014 #RemoteWork \u2013 O futuro do trabalho \u00e9 agora<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Para ajudar a navegar #RemoteWork o futuro do trabalho, fizemos uma s\u00e9rie de sess\u00f5es de 5 dias com especialistas no setor, clientes e a equipe de lideran\u00e7a da Webex de 11 a 15 de maio de 2020.<\/p>\n","protected":false},"author":3805,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566,1571],"tags":[501],"class_list":["post-384334","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-experiencia-do-cliente","category-trabalho-hibrido","tag-workplace-transformation"],"acf":[],"yoast_head":"\nFuture of Work Marathon Series \u2013 Dia 4 O centro de contatos do futuro | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Future of Work Marathon Series \u2013 Dia 4 O centro de contatos do futuro | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Para ajudar a navegar #RemoteWork o futuro do trabalho, fizemos uma s\u00e9rie de sess\u00f5es de 5 dias com especialistas no setor, clientes e a equipe de lideran\u00e7a da Webex de 11 a 15 de maio de 2020.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/future-of-work-marathon-series-day-4-the-contact-center-of-the-future\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-14T19:00:05+00:00\" \/>\n<meta property=\"og:image\" 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