{"id":384437,"date":"2020-03-13T10:28:12","date_gmt":"2020-03-13T17:28:12","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/a-cisco-anuncia-a-implantacao-rapida-do-centro-de-contatos-webex-work-from-home\/"},"modified":"2020-03-13T10:28:12","modified_gmt":"2020-03-13T17:28:12","slug":"a-cisco-anuncia-a-implantacao-rapida-do-centro-de-contatos-webex-work-from-home","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/a-cisco-anuncia-a-implantacao-rapida-do-centro-de-contatos-webex-work-from-home\/","title":{"rendered":"A Cisco anuncia a implanta\u00e7\u00e3o r\u00e1pida do centro de contatos Webex ..."},"content":{"rendered":"<p>Em todo o mundo, muitas empresas est\u00e3o pedindo que os funcion\u00e1rios trabalhem de casa, mesmo aqueles que atendem em fun\u00e7\u00f5es essenciais do neg\u00f3cio, <a href=\"https:\/\/www.webex.com\/webex_terms.html\"> <\/a>como centros de contatos.<\/p>\n<p>Os clientes da Cisco aproveitaram h\u00e1 muito tempo as solu\u00e7\u00f5es do nosso centro de <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">contatos virtuais e de agentes<\/a> remotos. Muitas pessoas est\u00e3o procurando informa\u00e7\u00f5es sobre como expandir esses recursos para que agentes e supervisores trabalhem de casa. Eles est\u00e3o procurando maneiras de responder rapidamente \u00e0s preocupa\u00e7\u00f5es e d\u00favidas dos clientes, enquanto tamb\u00e9m se preparam proativamente para qualquer potencial impacto para a empresa.<\/p>\n<p>Algumas empresas precisam adicionar um sistema adicional do centro de contatos para recarregar os volumes de chamada de um sistema existente.\u00a0 Outras empresas precisam de uma solu\u00e7\u00e3o do centro de contatos que n\u00e3o requer uma VPN para que os agentes trabalhem de casa. Al\u00e9m disso, empresas que ainda n\u00e3o t\u00eam um centro de contatos est\u00e3o procurando fornecer aos seus clientes uma &#8220;linha de acesso de emerg\u00eancia&#8221; para lidar com perguntas urgentes. Essas necessidades est\u00e3o crescendo de forma exponencial.<\/p>\n<h2><span><br \/>\n  <strong>Plano do agente do Home Contact Center do Trabalho da Cisco<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-315547 size-medium\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/03\/b29c8f6e-headset1-300x230.png\" alt=\"Os 5 principais recursos de fones de ouvido para \u00e1udio de qualidade no Home.png\" width=\"300\" height=\"230\" \/><br \/>\n<\/a>A Cisco est\u00e1 <a href=\"https:\/\/help.webex.com\/en-us\/926otw\/Webex-Contact-Center-Quick-Deployment-Solution-COVID-19-Response\">anunciando uma solu\u00e7\u00e3o r\u00e1pida de implementa\u00e7\u00e3o<\/a> para colocar as organiza\u00e7\u00f5es em funcionamento rapidamente.\u00a0 Em apenas cinco dias, uma solu\u00e7\u00e3o de nuvem nativa segura e escal\u00e1vel para empresas com at\u00e9 1.000 agentes simult\u00e2neos pode ser implantada no Centro de contatos <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\"><\/a>Webex.<\/p>\n<p>A solu\u00e7\u00e3o inclui agentes e software de supervisor, PSTN para chamadas de entrada e um robusto conjunto de canais omni, capacidades de roteamento e relat\u00f3rios \u2013 tudo necess\u00e1rio para executar com \u00eaxito um centro de contatos virtual.<\/p>\n<p>Por ser uma solu\u00e7\u00e3o em nuvem, ela suporta agentes do centro de contatos que precisam trabalhar de casa, independentemente dos terminais ou locais f\u00edsicos.\u00a0 Configurar agentes para trabalhar de casa \u00e9 simples.\u00a0\u00a0Um agente simplesmente precisa de uma casa ou smartphone que possa ser discado diretamente &#8211; de prefer\u00eancia com um fone de ouvido e um computador com um navegador e conex\u00e3o \u00e0 internet.\u00a0\u00a0Nenhuma conex\u00e3o de VPN \u00e9 necess\u00e1ria. Isso garante que eles possam se manter totalmente produtivos e conectados aos clientes e ao resto da empresa.<\/p>\n<p><strong>Assista ao <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">meu pequeno v\u00eddeo para ter uma vis\u00e3o geral r\u00e1pida da nossa<\/a> solu\u00e7\u00e3o.<\/strong><\/p>\n<h2><span><br \/>\n  <strong>Configura\u00e7\u00e3o r\u00e1pida para clientes Centro de contatos do Cisco Unified Enterprise e Express<\/strong><br \/>\n<\/span><\/h2>\n<p>Mais de 40% dos nossos clientes possuem um programa de trabalho home home existente para seus recursos do centro de contatos hoje em dia. Veja como os clientes do Unified Contact Center Enterprise e Unified Contact Center Express podem expandir ou ativar rapidamente equipes de call center de trabalho home para <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\"><\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\"><\/a> permanecerem produtivas. Para obter instru\u00e7\u00f5es completas de configura\u00e7\u00e3o, leia nosso Guia de implanta\u00e7\u00e3o de solu\u00e7\u00e3o de trabalho <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">da p\u00e1gina home<\/a>.<\/p>\n<p>Para saber mais sobre a solu\u00e7\u00e3o Cisco Webex Contact Center, leia nossa<a href=\"https:\/\/help.webex.com\/en-us\/926otw\/\"> breve.<\/a><\/p>\n<p>Para saber mais sobre o Cisco Contact Center, visite o nosso <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">site<\/a>.<\/p>\n<p>Para saber como configurar agentes remotos com a plataforma local do Centro de contatos da Cisco, leia nosso Guia de implanta\u00e7\u00e3o de solu\u00e7\u00e3o de <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">trabalho de home solution.<\/a><\/p>\n<p><span><br \/>\n  <strong>Pensando em como habilitar uma for\u00e7a de trabalho remota usando a Webex? <\/strong><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/www.raconteur.net\/sponsored\/how-to-enable-a-remote-workforce-using-webex\">Leia este relat\u00f3rio especial sobre &#8220;Connected Business&#8221; no Times Uk com Sri Srinivasan, vice-presidente s\u00eanior e gerente geral da Cisco Collaboration e Perguntas e respostas sobre &#8220;Dicas especializadas sobre trabalho remoto&#8221; com o vice-presidente e gerente geral da Webex Teams, Lorrissa Telecom.\u00a0<\/a><\/p>\n<p><strong>Saiba mais<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">O que \u00e9 um centro de contatos em nuvem?<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">Uma mensagem aos nossos clientes: Seus agentes podem trabalhar de casa com a solu\u00e7\u00e3o do Cisco Contact Center<\/a>  <a href=\"https:\/\/blog.webex.com\/pt-br\/videoconferencia\/cisco-webex-apoiando-os-clientes-nessa-epoca-sem-precedentes\/\">Cisco Webex: Suportando clientes durante este hor\u00e1rio in\u00e9dito<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center Portfolio: Revolundo as experi\u00eancias de clientes e agentes<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Cisco oferece implementa\u00e7\u00e3o r\u00e1pida e termos flex\u00edveis para ter as organiza\u00e7\u00f5es funcionando com o Centro de contatos Webex baseado em nuvem em apenas 5 dias.  <\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[5286,4278],"class_list":["post-384437","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-experiencia-do-cliente","tag-central-de-atendimento","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Cisco anuncia a implanta\u00e7\u00e3o r\u00e1pida do centro de contatos Webex &quot;Work from Home&quot; | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Cisco anuncia a implanta\u00e7\u00e3o r\u00e1pida do centro de contatos Webex &quot;Work from Home&quot; | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"A Cisco oferece implementa\u00e7\u00e3o r\u00e1pida e termos flex\u00edveis para ter as organiza\u00e7\u00f5es funcionando com o Centro de contatos Webex baseado em nuvem em apenas 5 dias.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-13T17:28:12+00:00\" \/>\n<meta property=\"og:image\" 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Tawakol","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g","caption":"Omar Tawakol"},"description":"Omar Tawakol is the Vice President &amp; General Manager of the Cisco Contact Center business unit. In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft. Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP &amp; GM of the Oracle Data Cloud business unit. 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