{"id":384668,"date":"2020-04-21T07:23:34","date_gmt":"2020-04-21T14:23:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/parceiros-da-cisco-com-o-google-cloud-para-oferecer-programa-de-resposta-rapida-de-ia-do-centro-de-contatos\/"},"modified":"2020-04-21T07:23:34","modified_gmt":"2020-04-21T14:23:34","slug":"parceiros-da-cisco-com-o-google-cloud-para-oferecer-programa-de-resposta-rapida-de-ia-do-centro-de-contatos","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/colaboracao\/parceiros-da-cisco-com-o-google-cloud-para-oferecer-programa-de-resposta-rapida-de-ia-do-centro-de-contatos\/","title":{"rendered":"Parceiros da Cisco com o Google Cloud para oferecer programa de ..."},"content":{"rendered":"<p>As empresas de todo o mundo est\u00e3o sendo desafiadas pelo aumento n\u00e3o planejado das consultas aos clientes relacionadas \u00e0 situa\u00e7\u00e3o atual. \u00a0O volume de intera\u00e7\u00f5es dobrou e at\u00e9 aumentou para muitos dos nossos clientes do centro de contatos em todos os setores, desde ag\u00eancias governamentais, assist\u00eancia m\u00e9dica, n\u00e3o-produtos e outras empresas que est\u00e3o sendo impactadas pela crise global, como viagens, servi\u00e7os financeiros e <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\"><\/a> varejo.<\/p>\n<p>O volume de intera\u00e7\u00e3o n\u00e3o apenas aumentou, mas tamb\u00e9m as empresas est\u00e3o passando por uma enorme interrup\u00e7\u00e3o na forma como operam seus neg\u00f3cios, desde a ativa\u00e7\u00e3o de uma for\u00e7a de trabalho remota at\u00e9 a implementa\u00e7\u00e3o de formas adicionais de automa\u00e7\u00e3o de auto-atendimento e novas formas de responder a clientes usando tecnologias de intelig\u00eancia inteligente.<\/p>\n<p>A Cisco tem uma parceria com o Google Cloud para oferecer uma solu\u00e7\u00e3o que facilita a implanta\u00e7\u00e3o de assistentes virtuais rapidamente, para ajudar a desviar intera\u00e7\u00f5es de entrada para o centro de contatos, fornecer servi\u00e7os mais r\u00e1pidos e lidar com o suporte ao cliente 24 horas por dia com op\u00e7\u00f5es simples de auto-atendimento por bate-papo ou voz.<\/p>\n<blockquote>\n<h3>Este programa de agente virtual de resposta r\u00e1pida do centro de contatos terminou em 31 de julho de 2020. Para saber mais sobre as Cisco Webex AI do Centro de Contatos, visite o nosso <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">site <\/a><\/h3>\n<\/blockquote>\n<h2><span><br \/>\n  <strong>Agente virtual de resposta r\u00e1pida do centro de contatos <\/strong><br \/>\n<\/span><\/h2>\n<p>O programa agente virtual de resposta r\u00e1pida inclui os recursos do assistente virtual da Cisco para voz e bate-papo, desenvolvidos pelo Gerente de intelig\u00eancia (AI) usando a tecnologia do Google Centro de contatos em nuvem IA.<\/p>\n<p>Assistentes virtuais t\u00eam muitos benef\u00edcios para clientes e agentes do centro de contatos. Um assistente virtual inteligente pode entender as preocupa\u00e7\u00f5es que um chamador tem, responder de acordo ou encaminh\u00e1-lo para um agente humano, quando necess\u00e1rio. Ela tamb\u00e9m pode ser usada para chamadas pr\u00e9-qualificar antes de serem utilizadas para seus agentes humanos.<\/p>\n<p>Melhor qualifica\u00e7\u00e3o de contatos permite que as organiza\u00e7\u00f5es respondam a consultas recebidas em tempo h\u00e1bil, d\u00e3o aos seus clientes acesso 24 horas por dia, 7 dias por dia, e reduz o tempo de espera para solicita\u00e7\u00f5es simples e, ao mesmo tempo, reduza parte da carga de seus agentes humanos. Como resultado, os agentes podem passar o tempo certo com os clientes em consultas mais complexas para ajud\u00e1-los a chegar \u00e0 resolu\u00e7\u00e3o no primeiro contato.<\/p>\n<h2><span><br \/>\n  <strong>Destaques da solu\u00e7\u00e3o<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li>A Google Cloud e a Cisco trabalharam juntas para garantir que a AI do Centro de Contatos seja totalmente integrada para que os clientes possam iniciar rapidamente os Assistentes Virtuais (normalmente em 2 semanas).<\/li>\n<li>Dispon\u00edvel para clientes qualificados do Centro de contatos da Cisco globalmente at\u00e9 31 de julho de 2020.<\/li>\n<li>Documenta\u00e7\u00e3o e orienta\u00e7\u00f5es sobre como ajudar clientes e parceiros<\/li>\n<li>Os clientes podem come\u00e7ar rapidamente com modelos personaliz\u00e1veis &#8211; usando um agente virtual COVID-19 ou um modelo Perguntas frequentes geral. O modelo Verly COVID-19 apresenta informa\u00e7\u00f5es detalhadas sobre o COVID-19, incluindo perguntas frequentes e orienta\u00e7\u00f5es atualizadas das autoridades de sa\u00fade p\u00fablica.<\/li>\n<\/ul>\n<p>Para saber mais, visite o <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">nosso site<\/a>.<\/p>\n<h2><span><br \/>\n  <strong>R\u00e1pido para implantar o Centro de contatos<\/strong><br \/>\n<\/span><\/h2>\n<p>A Cisco tamb\u00e9m est\u00e1 oferecendo <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">uma solu\u00e7\u00e3o r\u00e1pida de implementa\u00e7\u00e3o para<\/a> organiza\u00e7\u00f5es com uma necessidade urgente de um centro de contatos. Em apenas cinco dias, uma solu\u00e7\u00e3o de nuvem nativa segura e escal\u00e1vel para empresas com at\u00e9 1.000 agentes simult\u00e2neos pode ser implantada no Centro de contatos Webex.<\/p>\n<h2><span><br \/>\n  <strong>Considera\u00e7\u00f5es finais<\/strong><br \/>\n<\/span><\/h2>\n<p>A realidade de hoje refor\u00e7a a import\u00e2ncia do planejamento de continuidade de neg\u00f3cios, bem como a necessidade de solu\u00e7\u00f5es adapt\u00e1veis do centro de contatos que possam tocar no poder da IA para simplificar a qualifica\u00e7\u00e3o de contatos, o tratamento de chamada e melhorar a experi\u00eancia do agente e do cliente.<\/p>\n<p>As nossas opini\u00f5es s\u00e3o com todos os nossos clientes e com aqueles que s\u00e3o afetados.<\/p>\n<blockquote><p>Para saber mais sobre o Cisco Contact Center, visite o nosso <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">site<\/a>.<\/p><\/blockquote>\n<hr \/>\n<p><strong>Saiba mais<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">uma mensagem para os nossos clientes: Seus agentes podem trabalhar de casa com a solu\u00e7\u00e3o do Cisco Contact Center A Cisco anuncia a implanta\u00e7\u00e3o r\u00e1pida &#8220;trabalho de casa&#8221; do Centro de contatos<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Webex<\/a>  <a href=\"https:\/\/blog.webex.com\/pt-br\/videoconferencia\/cisco-webex-apoiando-os-clientes-nessa-epoca-sem-precedentes\/\">Cisco Webex: Suportando clientes durante este hor\u00e1rio in\u00e9dito<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center Portfolio: Revolundo as experi\u00eancias de clientes e agentes<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solu\u00e7\u00f5es de assistente virtual do Centro de Contatos da Cisco desenvolvidas pelo Google Centro de contatos em nuvem IA dispon\u00edveis para automatizar o tr\u00e1fego de entrada e melhorar a experi\u00eancia do cliente durante per\u00edodos de crise. <\/p>\n","protected":false},"author":5501,"featured_media":414892,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283],"tags":[5286,5286,6226,4674,6226,2105,4739],"class_list":{"0":"post-384668","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-colaboracao","8":"tag-central-de-atendimento","10":"tag-central-de-atendimento-como-um-servico","11":"tag-comunicacoes-na-nuvem","13":"tag-ferramentas-de-colaboracao","14":"tag-inteligencia-artificial"},"acf":[],"yoast_head":"<!-- This site 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In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. 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