{"id":384681,"date":"2020-04-30T10:52:38","date_gmt":"2020-04-30T17:52:38","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/o-cisco-apresenta-o-trabalho-de-voz-do-funcionario-do-webex-experience-management-da-solucao-home\/"},"modified":"2020-04-30T10:52:38","modified_gmt":"2020-04-30T17:52:38","slug":"o-cisco-apresenta-o-trabalho-de-voz-do-funcionario-do-webex-experience-management-da-solucao-home","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/o-cisco-apresenta-o-trabalho-de-voz-do-funcionario-do-webex-experience-management-da-solucao-home\/","title":{"rendered":"O Cisco Apresenta o Trabalho de &#8220;Voz do Funcion\u00e1rio&#8221; ..."},"content":{"rendered":"<h2><span><br \/>\n  <strong>Como os seus funcion\u00e1rios gerenciam enquanto trabalham de casa?<\/strong><br \/>\n<\/span><\/h2>\n<p>No momento, muitos de n\u00f3s est\u00e3o navegando em um novo territ\u00f3rio, tanto pessoal quanto profissionalmente. Nossos clientes est\u00e3o se adaptando a novos hor\u00e1rios comerciais, tempos de espera mais longos e novos servi\u00e7os, como o atendimento rente. Al\u00e9m disso, muitos funcion\u00e1rios est\u00e3o trabalhando de casa, alguns pela primeira vez, o que traz novos desafios que nunca experimentaram antes.\u00a0 Isso tamb\u00e9m \u00e9 verdadeiro para funcion\u00e1rios de linha de frente, como <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">agentes do centro de<\/a> contatos.<\/p>\n<p>Como executivo do CX ou gerente do centro de contatos voc\u00ea j\u00e1 considera o seguinte?<\/p>\n<ul>\n<li>Como seus funcion\u00e1rios est\u00e3o se adaptando ao trabalho em casa (WFH)?<\/li>\n<li>Eles est\u00e3o envolvidos e motivados?<\/li>\n<li>Elas t\u00eam um workspace dedicado na casa que d\u00e1 a eles privacidade?<\/li>\n<li>Existem servi\u00e7os relacionados e banda larga suficientes?<\/li>\n<li>Como elas podem colaborar com outros colegas quando precisam de ajuda?<\/li>\n<li>Como elas s\u00e3o gerenciando ao mesmo tempo em que cuidam das crian\u00e7as ou cuidam de outros membros da fam\u00edlia?<\/li>\n<li>Como a sua equipe se compara a outras organiza\u00e7\u00f5es na ativa\u00e7\u00e3o do WFH?<\/li>\n<\/ul>\n<p>Estes s\u00e3o alguns exemplos dos desafios que sua organiza\u00e7\u00e3o pode estar lidando. Adole isso com o aumento das consultas com clientes e voc\u00ea pode imagine a press\u00e3o que seus funcion\u00e1rios podem estar passando, e como isso pode estar afetando sua produtividade e a capacidade de atender efetivamente seus clientes. De acordo com a pesquisa global do centro de contatos da <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\">Cisco, 74% das empresas concordam que a experi\u00eancia do agente tem uma correla\u00e7\u00e3o direta e um impacto significativo na<\/a>experi\u00eancia do cliente.<\/p>\n<h2><span><br \/>\n  <strong>Monitoramento das experi\u00eancias dos seus funcion\u00e1rios com o gerenciamento de experi\u00eancia Webex<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">O Webex Experience Management (anteriormente Cloud Switches) \u00e9 a solu\u00e7\u00e3o de gerenciamento de experi\u00eancia do cliente de \u00faltima gera\u00e7\u00e3o (CEM) da Cisco que melhora as experi\u00eancias dos clientes e funcion\u00e1rios, dando \u00e0s empresas uma maior compreens\u00e3o durante toda a jornada do cliente e mapeando essas experi\u00eancias em todos os pontos de contato da<\/a> organiza\u00e7\u00e3o. Ela permite que voc\u00ea crie facilmente pesquisas de funcion\u00e1rios an\u00f4nimos on-line para compartilhar suas experi\u00eancias &#8220;de casa&#8221;. Isso d\u00e1 aos gerentes e \u00e0s equipes de RH insights sobre o sentimento dos funcion\u00e1rios, para que eles possam agir de acordo fazendo melhorias e abordando quaisquer problemas que impactam o trabalho dos funcion\u00e1rios antes de se tornarem problem\u00e1ticos.<\/p>\n<h2><span><br \/>\n  <strong>Monitorando a experi\u00eancia dos seus clientes<\/strong><br \/>\n<\/span><\/h2>\n<p>N\u00e3o se esque\u00e7a de como as intera\u00e7\u00f5es dos seus clientes est\u00e3o mudando. \u00c0 medida que os pontos de contato on-line do cliente aumentarem e os funcion\u00e1rios trabalharem remotamente, \u00e9 importante monitorar as jornadas dos seus clientes cuidadosamente para garantir que voc\u00ea ainda esteja de acordo com suas pontua\u00e7\u00f5es CSAT ou NPS desejadas durante este momento crucial. Aprenda como fazer isso com o <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Gerenciamento de experi\u00eancia<\/a>Webex.<\/p>\n<h2><span><br \/>\n  <strong>Protegendo seus funcion\u00e1rios remotos com a seguran\u00e7a da Cisco<\/strong><br \/>\n<\/span><\/h2>\n<p>Funcion\u00e1rios que trabalham em casa podem criar <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/extraordinary-times-ebook.html?CCID=cc001919&#038;DTID=odicdc000509&#038;OID=ebksc022518\">novas<\/a> preocupa\u00e7\u00f5es sobre seguran\u00e7a. Para proteger seus funcion\u00e1rios comerciais e remotos, a Cisco oferece tecnologias importantes de seguran\u00e7a que s\u00e3o projetadas para proteger os funcion\u00e1rios remotos em qualquer lugar.<\/p>\n<h2><span><br \/>\n  <strong>Resumo<\/strong><br \/>\n<\/span><\/h2>\n<p>A prioridade da Cisco \u00e9 ajudar nossos clientes a se prepararem e se adaptarem rapidamente \u00e0s necessidades de neg\u00f3cios. Seus funcion\u00e1rios desempenham um papel essencial para ajud\u00e1-lo a manter a satisfa\u00e7\u00e3o do cliente e a continuidade dos neg\u00f3cios \u2013 agora mais do que nunca. \u00a0Quando voc\u00ea cuida dos seus funcion\u00e1rios, voc\u00ea cuida dos seus clientes. E isso levar\u00e1 a um melhor envolvimento, maior satisfa\u00e7\u00e3o do cliente e resultados de neg\u00f3cios aprimorados.<\/p>\n<p><strong>Saiba mais Para saber como configurar agentes remotos nas solu\u00e7\u00f5es<\/strong>  do Cisco Contact Center, leia o nosso <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-message-to-our-customers-your-agents-can-work-from-home-with-your-cisco-contact-center-solution\">blog<\/a>.<\/p>\n<p>Para saber mais sobre nosso plano de agentes remotos Cisco Webex baseado em nuvem do Contact Center, leia nosso <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\"><\/a>blog.<\/p>\n<p>Para saber mais sobre o Cisco Contact Center, visite o nosso <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collaboration-endpoints\/index.html\">site<\/a>.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Cisco ajuda as empresas e call centers a verificarem o pulso de seus funcion\u00e1rios \u00e0 medida que trabalham de casa.<\/p>\n","protected":false},"author":5507,"featured_media":384682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[4278],"class_list":["post-384681","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracao","category-experiencia-do-cliente","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O Cisco Apresenta o Trabalho de &quot;Voz do Funcion\u00e1rio&quot; 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