{"id":386154,"date":"2019-07-17T16:32:41","date_gmt":"2019-07-17T23:32:41","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/a-cisco-e-identificada-como-lider-no-aragon-globe-for-intelligent-contact-center\/"},"modified":"2019-07-17T16:32:41","modified_gmt":"2019-07-17T23:32:41","slug":"a-cisco-e-identificada-como-lider-no-aragon-globe-for-intelligent-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/a-cisco-e-identificada-como-lider-no-aragon-globe-for-intelligent-contact-center\/","title":{"rendered":"A Cisco \u00e9 identificada como l\u00edder no Aragon Globe for Intelligent ..."},"content":{"rendered":"

Algumas semanas atr\u00e1s, na Cisco Live, tive a satisfa\u00e7\u00e3o de passar tempo com muitos de nossos clientes, parceiros e colegas compartilhando nossa vis\u00e3o de portf\u00f3lio do centro de contatos e estrat\u00e9gias de inova\u00e7\u00e3o <\/a> de produtos. Os coment\u00e1rios foram extremamente positivos com emo\u00e7\u00e3o e entusiasmo enquanto nosso portf\u00f3lio continua a crescer para o futuro.<\/p>\n

Estou entusiasmado que nosso portf\u00f3lio e nossa estrat\u00e9gia foram validados recentemente pela empresa de analista globalmente reconhecida pela Aragon Research. Em seu Mundo de Aragon 2019 para o Intelligent Contact Center, a Cisco foi reconhecida como um dos l\u00edderes<\/a>no Intelligent Contact Center.<\/p>\n

Ter uma \u00f3tima vis\u00e3o \u00e9 uma coisa, mas translatar a vis\u00e3o em execu\u00e7\u00e3o e desempenho \u00e9 o que agrega valor aos nossos clientes. Esse reconhecimento \u00e9 uma reflex\u00e3o de como nossa estrat\u00e9gia \u00e9 completa e o qu\u00e3o forte nosso desempenho \u00e9 ao cumprir essa estrat\u00e9gia no mercado.<\/p>\n

A Aragon Research \u00e9 uma empresa de pesquisa e consultoria independente, com d\u00e9cadas de experi\u00eancia em ajudar os neg\u00f3cios e os executivos de IT a tomarem decis\u00f5es de tecnologia e estrat\u00e9gia mais bem informados. A ARagon Research Globe \u00e9 uma ferramenta de avalia\u00e7\u00e3o de mercado que procura al\u00e9m do tamanho e da participa\u00e7\u00e3o no mercado, e, em vez disso, usa esses como fatores importantes para avaliar os recursos completos dos provedores.<\/p>\n

\"A

Copyright \u00a9 2019 Aragon Research Inc. e\/ou suas afiliadas. Todos os direitos reservados. Aragon Research e a Aragon Research Globe s\u00e3o marcas comerciais da Aragon Research Inc.<\/p><\/div> Aragon’s analisaram \u00e1reas importantes como awareness de marca, estrat\u00e9gia de produto, compreens\u00e3o de mercado, equipe de <\/p>\n

gerenciamento, marketing, roteiros de produtos, compreens\u00e3o das necessidades de nossos clientes, conclus\u00e3o do portf\u00f3lio e
\n execu\u00e7\u00e3o.<\/p>\n

A avalia\u00e7\u00e3o de Aragon se resume na transi\u00e7\u00e3o de solu\u00e7\u00f5es baseadas em premissas tradicionais para ofertas baseadas em nuvem e baseadas em IA. Isso d\u00e1 import\u00e2ncia \u00e0s nossas capacidades nessas principais \u00e1reas.<\/p>\n

De acordo com o relat\u00f3rio de autoria do analista l\u00edder da pesquisa Aragon Jim Lundy: “A Cisco continuou a investir nos produtos locais para seus atuais clientes e oferece a eles um caminho para a nuvem, que inclui seu programa de licenciamento Collaboration Flex e servi\u00e7os avan\u00e7ados de nuvem, que podem ser consumidos pelos clientes locais”.<\/p>\n

Aqui est\u00e3o algumas das principais raz\u00f5es por tr\u00e1s da nossa lideran\u00e7a:<\/p>\n

A marca Cisco \u00e9 conhecida por sua capacidade de ser executada em escala para implanta\u00e7\u00f5es em grandes centros de contatos corporativos e nossa profunda familiaridade com<\/strong> as necessidades de TECNOLOGIA da empresa. Nossa marca \u00e9 conhecida globalmente por sua inova\u00e7\u00e3o, ampla P&D, plataformas abertas, transforma\u00e7\u00e3o digital e e re entedamento do futuro do trabalho.<\/p>\n

Lideran\u00e7a de compartilhamento de mercado do Contact Center Nos \u00faltimos<\/strong> 20 anos, estamos oferecendo a tecnologia l\u00edder do centro de contatos globalmente por meio de uma ampla rede de parceiros, proporcionando melhores experi\u00eancias
\n aos clientes. Com mais de 3 milh\u00f5es de agentes em 36.000 empresas diferentes, isso nos torna uma l\u00edder de participa\u00e7\u00e3o de mercado para centros de contatos – n\u00famero um na Am\u00e9rica do Norte e n\u00famero dois no mundo.<\/p>\n

Foco na IA Uma das base da nossa estrat\u00e9gia de produto \u00e9 inovar continuamente como marcado pelos<\/strong> <\/a> aprimoramentos cognitivos <\/p>\n

do centro de contatos que introduzimos no in\u00edcio deste ano. Um exemplo disso \u00e9 o nosso agente inteligente Cisco<\/a> Answers, que \u00e9 desenvolvido pela AI do Google Contact Center. O Cisco Respostas escuta as conversas dos clientes em tempo real e proativamente apresenta sugest\u00f5es inteligentes e outros dados relevantes para o agente enquanto eles est\u00e3o interagindo com um cliente.<\/p>\n

Op\u00e7\u00f5es flex\u00edveis de implanta\u00e7\u00e3o h\u00edbrida, nuvem e nuvem Nossa abordagem “primeiro em nuvem, n\u00e3o somente<\/strong> na nuvem” ajuda nossos clientes locais a evoluir
\n seus neg\u00f3cios. Todos querem minimizar custos ELEVADOs de CABOX e se beneficiar do fornecimento cont\u00ednuo de recursos inovadores ativados pela nuvem. Nossos clientes querem estar \u00e0 esquerda, mas tamb\u00e9m querem proteger seus investimentos e se beneficiar da s\u00f3lida seguran\u00e7a e estabilidade que vem com infra-estruturas locais. A Cisco tem a estrat\u00e9gia e os servi\u00e7os de nuvem h\u00edbridos para tornar essa transi\u00e7\u00e3o uma realidade.<\/p>\n

Criptografia ponta a ponta <\/strong>A Cisco tem uma reputa\u00e7\u00e3o<\/b> l\u00edder no setor de seguran\u00e7a de empresas. Continuamos a investir para tornar seus centros de contatos mais seguros, dando a voc\u00ea a tenha certeza de que as informa\u00e7\u00f5es do cliente e da empresa est\u00e3o totalmente protegidas.<\/p>\n

Recursos gerais de comunica\u00e7\u00f5es e colabora\u00e7\u00e3o Temos um portf\u00f3lio amplo e integrado, com grande experi\u00eancia em todas as \u00e1reas de comunica\u00e7\u00e3o, desde centro de<\/strong> contatos,<\/a> colabora\u00e7\u00e3o, chamada, seguran\u00e7a,
\n rede e dispositivos. Isso nos permite oferecer enormes benef\u00edcios de produtividade e economia de escala atrav\u00e9s da integra\u00e7\u00e3o de recursos importantes. Um exemplo disso \u00e9 como integramos de forma transparente a experi\u00eancia do agente com o Webex Teams, dando aos seus agentes acesso intuitivo a especialistas no assunto al\u00e9m do centro de contatos, para que voc\u00ea possa prestar um servi\u00e7o melhor e mais r\u00e1pido aos seus clientes.<\/p>\n

Para saber mais, leia o relat\u00f3rio 2019 Aragon Globe do Intelligent Contact<\/a> Center.<\/p>\n

Cisco \u00e9 selecionada como l\u00edder no mundo de Aragones para comunica\u00e7\u00f5es unificadas e colabora\u00e7\u00e3o pelo segundo ano consecutivo<\/a><\/p><\/blockquote>\n

\u00a0<\/p>\n


\n Atualizado A Cisco \u00e9 selecionada como l\u00edder no mundo do Centro de contatos inteligente de Aragon pelo segundo ano consecutivo (2020) Isen\u00e7\u00e3o de responsabilidade da pesquisa de<\/strong> <\/a> Aragon: A Aragon Research n\u00e3o endossa os fornecedores nem os produtos ou servi\u00e7os que s\u00e3o referenciados em suas publica\u00e7\u00f5es de pesquisa e n\u00e3o aconselha os usu\u00e1rios a escolher os fornecedores com as melhores classifica\u00e7\u00f5es. As publica\u00e7\u00f5es de pesquisa da Aragon Research s\u00e3o opini\u00f5es da empresa Aragon Research and Advisory Services e n\u00e3o devem ser interpretadas como verdades absolutas. A Aragon Research disponibiliza suas publica\u00e7\u00f5es de pesquisa e as informa\u00e7\u00f5es contidas no \u201cAS IS\u201d, sem fazer, no entanto, quaisquer garantias.<\/em>
\n<\/sub><\/p>\n

\n

Saiba mais sobre as mais recentes inova\u00e7\u00f5es da Cisco no Intelligence Melhorar os resultados de neg\u00f3cios para centros de contatos Veja onde mais uma cisco foi nomeado um l\u00edder de Aragon \u00e9 seu centro de contatos<\/strong> <\/a> <\/a> “Na zona”?<\/a><\/p>\n

Apresentando o Webex Contact Center Enterprise [Webinar]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

O Cisco Contact Center foi avaliado com base na estrat\u00e9gia e no desempenho da empresa de analista do setor globalmente reconhecida pela Aragon Research<\/p>\n","protected":false},"author":5452,"featured_media":416823,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[4421,5286,6226,8001,5284,4674,4739,5837,5439],"class_list":["post-386154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracao","category-experiencia-do-cliente","tag-awards","tag-central-de-atendimento","tag-central-de-atendimento-como-um-servico","tag-central-de-atendimento-empresarial","tag-cisco-live-pt-br","tag-comunicacoes-na-nuvem","tag-inteligencia-artificial","tag-premios","tag-solucoes-de-colaboracao"],"acf":[],"yoast_head":"\nA Cisco \u00e9 identificada como l\u00edder no Aragon Globe for Intelligent Contact Center | Webex 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