{"id":386457,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/participe-do-nosso-webinar-sob-demanda-melhores-praticas-para-mover-seu-centro-de-contatos-para-a-nuvem\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"participe-do-nosso-webinar-sob-demanda-melhores-praticas-para-mover-seu-centro-de-contatos-para-a-nuvem","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/participe-do-nosso-webinar-sob-demanda-melhores-praticas-para-mover-seu-centro-de-contatos-para-a-nuvem\/","title":{"rendered":"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para ..."},"content":{"rendered":"

A transi\u00e7\u00e3o do seu centro de atendimento local para a nuvem cria enormes oportunidades de crescimento e inova\u00e7\u00e3o. Algumas empresas t\u00eam planos de, a longo prazo, mudar para a nuvem. \u00a0De acordo com nossa recente pesquisa global, 62% dos executivos do centro de contatos planejam implementar um centro de contatos em nuvem nos pr\u00f3ximos 18 meses. E suas tr\u00eas principais raz\u00f5es para fazer isso s\u00e3o a facilidade de gerenciamento e escala, a moeda do software e o fornecimento cont\u00ednuo de recursos.\u00a0
\n O que \u00e9 um centro de contatos em nuvem?<\/a>
\n<\/strong><\/p>\n

Estes s\u00e3o apenas alguns dos v\u00e1rios benef\u00edcios que a tecnologia da nuvem traz para uma empresa, incluindo flexibilidade, seguran\u00e7a, cabox em compara\u00e7\u00e3o com opex, efici\u00eancias de IT e acesso a tecnologias inovadoras que s\u00f3 est\u00e3o dispon\u00edveis na <\/em> nuvem.<\/p>\n

No entanto, apenas 15% de todos os centros de contatos globalmente e 9% de todos os grandes centros de contatos com mais de 250 agentes transitam para a nuvem. O que est\u00e1 por tr\u00e1s desses n\u00fameros baixos?<\/p>\n


\n Uma abordagem pr\u00e1tica e exclusiva Trocar seus investimentos de infraestrutura de centro de contatos<\/strong> <\/span> existentes provavelmente n\u00e3o \u00e9 uma op\u00e7\u00e3o. Isso pode ser arriscado, caro e extremamente prejudicial para sua empresa e seus clientes.<\/p>\n

A Cisco tem uma abordagem pr\u00e1tica para ajudar nossos clientes a fazer esta transi\u00e7\u00e3o importante. Isso permite, exclusivamente, que nossos clientes criem melhores experi\u00eancias de agentes e clientes, aproveitando tecnologias como intelig\u00eancia, aprendizagem de m\u00e1quinas, processamento de idiomas natural, an\u00e1lise de dados em nuvem e muito mais aproveitando os seus investimentos no centro de contatos locais.<\/p>\n

O Mindfulness minimiza o risco e as interrup\u00e7\u00f5es Sua central de contatos \u00e9 um dos<\/strong> aplicativos mais interconectados da sua empresa, com dezenas de integra\u00e7\u00f5es <\/p>\n

com v\u00e1rios sistemas. \u00c9 multi threads e altamente dependente de comunica\u00e7\u00f5es confi\u00e1veis em tempo real com seus clientes. Na verdade, esta \u00e9 uma das raz\u00f5es pelas quais muitos ainda n\u00e3o moveram seu centro de contatos para a nuvem. Nossa pesquisa global indica que a principal raz\u00e3o para essa din\u00e2mica \u00e9 o potencial de interrup\u00e7\u00e3o dos neg\u00f3cios, especialmente para centros de contatos maiores.<\/p>\n

Considere todas as a\u00e7\u00f5es que est\u00e3o acontecendo no desktop do agente, que \u00e9 o ponto de foco para os aplicativos de atendimento ao cliente.\u00a0 Ter em mente como uma transi\u00e7\u00e3o em nuvem afetar\u00e1 a capacidade de seus agentes de atender seus clientes efetivamente e em tempo h\u00e1bil \u00e9 de import\u00e2ncia u\u00e7\u00e3o. Os custos e os riscos podem ser elevados se a experi\u00eancia dos seus agentes n\u00e3o for considerada. Nossa pesquisa indica que o custo m\u00e9dio para fazer a integra\u00e7\u00e3o de um agente \u00e9 entre US$ 10.000 e US$ 20.000 por agente, e o tempo m\u00e9dio para integrar um agente \u00e9 de 2 a 4 semanas. Muitas vezes, essas din\u00e2micas n\u00e3o s\u00e3o consideradas ao criar um caso de neg\u00f3cios do centro de contatos em nuvem.<\/p>\n


\n Como chegaremos l\u00e1?<\/strong>
\n<\/span><\/p>\n

Se a nuvem for o destino do seu centro de contatos, existem etapas pr\u00e1ticas que devem ser tomadas.
\n Participe deste insight sobre este webinar insight para explorar as pr\u00e1ticas recomendadas que maximizam o valor dos seus investimentos no centro de contatos e minimizam o risco e as interrup\u00e7\u00f5es dos seus neg\u00f3cios enquanto voc\u00ea se prepara para ir para a<\/u> <\/a> nuvem.<\/p>\n

Participe do nosso webinar hoje mesmo e leia nosso eBook para saber mais sobre as inova\u00e7\u00f5es mais recentes do centro de<\/u> <\/a>contatos em <\/a> nuvem.<\/p><\/blockquote>\n

Saiba mais Anunciando o novo centro de contatos<\/strong> Webex cognitivo, global, escalon\u00e1vel e cognitivo por que voc\u00ea precisa de prote\u00e7\u00e3o para seu centro de<\/a> contatos<\/a> Em nuvem? Chegar l\u00e1 no seu pr\u00f3prio hor\u00e1rio com o Cisco Webex Edge para arquitetura de chamada<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Passos poderosos e pr\u00e1ticos para o centro de contatos em nuvem<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[6226],"class_list":["post-386457","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-experiencia-do-cliente","tag-central-de-atendimento-como-um-servico"],"acf":[],"yoast_head":"\nParticipe do nosso webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Passos poderosos e pr\u00e1ticos para o centro de contatos em nuvem\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T18:22:59+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\"},\"author\":{\"name\":\"Zack Taylor\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\"},\"headline\":\"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para ...\",\"datePublished\":\"2020-01-08T18:22:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\"},\"wordCount\":656,\"commentCount\":0,\"keywords\":[\"central de atendimento como um servi\u00e7o\"],\"articleSection\":[\"Colabora\u00e7\u00e3o\",\"Experi\u00eancia do cliente\u00a0\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\",\"name\":\"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"datePublished\":\"2020-01-08T18:22:59+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/pt-br\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para ...\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\",\"name\":\"Zack Taylor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Zack Taylor\"},\"description\":\"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/profile\\\/view?id=632082&trk=spm_pic\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/johnnyzt\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/pt-br\\\/contributors\\\/zacktaylor\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","og_locale":"pt_BR","og_type":"article","og_title":"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem | Webex Blog","og_description":"Passos poderosos e pr\u00e1ticos para o centro de contatos em nuvem","og_url":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","og_site_name":"Webex Blog","article_published_time":"2020-01-08T18:22:59+00:00","author":"Zack Taylor","twitter_misc":{"Escrito por":"Zack Taylor","Est. tempo de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/"},"author":{"name":"Zack Taylor","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/2300e4dc7c67dc5e60bf7fd5056db130"},"headline":"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para ...","datePublished":"2020-01-08T18:22:59+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/"},"wordCount":656,"commentCount":0,"keywords":["central de atendimento como um servi\u00e7o"],"articleSection":["Colabora\u00e7\u00e3o","Experi\u00eancia do cliente\u00a0"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","url":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/","name":"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"datePublished":"2020-01-08T18:22:59+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/2300e4dc7c67dc5e60bf7fd5056db130"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/pt-br\/"},{"@type":"ListItem","position":2,"name":"Participe do nosso webinar sob demanda: Melhores pr\u00e1ticas para ..."}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/2300e4dc7c67dc5e60bf7fd5056db130","name":"Zack Taylor","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","caption":"Zack Taylor"},"description":"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.","sameAs":["https:\/\/www.linkedin.com\/profile\/view?id=632082&trk=spm_pic","https:\/\/x.com\/https:\/\/twitter.com\/johnnyzt"],"url":"https:\/\/blog.webex.com\/pt-br\/contributors\/zacktaylor\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/posts\/386457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/users\/5430"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/comments?post=386457"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/posts\/386457\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/media?parent=386457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/categories?post=386457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/tags?post=386457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}