{"id":386497,"date":"2020-02-05T11:31:34","date_gmt":"2020-02-05T19:31:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/apresentando-o-webex-contact-center-enterprise-webinar\/"},"modified":"2020-02-05T11:31:34","modified_gmt":"2020-02-05T19:31:34","slug":"apresentando-o-webex-contact-center-enterprise-webinar","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/apresentando-o-webex-contact-center-enterprise-webinar\/","title":{"rendered":"Apresentando o Webex Contact Center Enterprise [Webinar]"},"content":{"rendered":"<h2><span><br \/>\n  <b>Um caminho confi\u00e1vel para a nuvem para grandes centros de contatos\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Em 2020, quase sem dizer que a tecnologia em nuvem desempenha um grande papel ao oferecer a inova\u00e7\u00e3o, velocidade dos recursos e agilidade que os centros de contatos de hoje precisam para proporcionar experi\u00eancias excepcionals a<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> clientes.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A nova barra \u00e9 definida por agentes que t\u00eam informa\u00e7\u00f5es sobre a jornada do cliente ao seu alcance, insights e capacidades fornecidas pelas mais recentes tecnologias de intelig\u00eancia visual<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> (AI) <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span>e de aprendizagem de m\u00e1quinas (ML) e os recursos de colabora\u00e7\u00e3o para quebrar silos de comunica\u00e7\u00e3o nos seus neg\u00f3cios para utilizar uma equipe completa de especialistas para fornecer<span data-contrast=\"auto\">Cliente<\/span><span data-contrast=\"auto\"> Precisa.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">No entanto, nossos clientes atuais e potenciais nos dizem que as barreiras como a capacidade de escala, conjuntos limitados de recursos, preocupa\u00e7\u00f5es de seguran\u00e7a e, talvez, o mais importante, a sofrimento da ado\u00e7\u00e3o de solu\u00e7\u00f5es locais existentes os impediam de migrar seus grandes centros de contatos para as tecnologias de entrega em nuvem que permitem esse pr\u00f3ximo n\u00edvel de experi\u00eancia com o<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">cliente.<\/span><\/p>\n<h2><span><br \/>\n  <b>Uma solu\u00e7\u00e3o baseada em nuvem baseada em nuvem C para as necessidades dos centros de<\/b>   <b><\/b>   <b> <\/b>   <b>contatos empresariais<\/b>\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <span data-contrast=\"none\">Junte-se a mim enquanto sento-me com o VP do Centro de Contatos <\/span>   <span data-contrast=\"none\"><\/span> <\/a><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">da Cisco\/GM Vp da Gm Vp e renomada <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span> <span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">  <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">   <span data-contrast=\"none\"><\/span> <\/a> analista do setor de colabora\u00e7\u00e3o Sheila McGee-Smith para discutir os desafios \u00fanicos enfrentados pelos centros de contatos empresariais na transi\u00e7\u00e3o para a nuvem e como isso conduziu a Cisco a desenvolver a nova Empresa do Centro de Contatos Webex<span data-contrast=\"auto\">para atender \u00e0s necessidades n\u00e3o-a cliente deste mercado.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise.png\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-310944\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Join-our-live-webinar-introducting-webex-contact-center-enterprise-300x298.png\" alt=\"Participe do nosso webinar ao vivo - Apresentando o Webex Contact Center Enterprise\" width=\"300\" height=\"298\" \/><br \/>\n  <\/a>Neste webinar, <\/span><span data-contrast=\"auto\">voc\u00ea ouvir\u00e1<\/span><span data-contrast=\"auto\"> de Sheila e <\/span><span data-contrast=\"auto\">Sheila <\/span><span data-contrast=\"auto\">sobre:<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">As tend\u00eancias do setor de centro de contatos de mais impacto nos neg\u00f3cios de<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> 2020, incluindo gerenciamento de experi\u00eancia, intelig\u00eancia e<\/span><span data-contrast=\"auto\">integra\u00e7\u00e3o de colabora\u00e7\u00e3o<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">O que nossos clientes potenciais nos dizem que est\u00e3o procurando em uma solu\u00e7\u00e3o de centro de contatos em nuvem<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">A vis\u00e3o da Cisco para o centro de contatos do futuro e como estamos ajudando empresas de todos os portes a se voltar para esse futuro com tecnologias <\/span><span data-contrast=\"auto\"><\/span><span data-contrast=\"auto\">fornecidas<\/span> <span data-contrast=\"auto\">em <\/span><span data-contrast=\"auto\">nuvem<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Capacidades do Webex Contact Center Enterprise que o fazem uma solu\u00e7\u00e3o ideal para at\u00e9 mesmo os maiores e mais importantes centros de contatos do<\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\">mundo<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Arial\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Insights pr\u00e1ticos e <\/span><span data-contrast=\"auto\">pr\u00f3ximos passos para <\/span><span data-contrast=\"auto\">que as empresas <\/span><span data-contrast=\"auto\">considerem como planejam o futuro do seu centro de contatos na nuvem<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/training-events\/events-webinars\/webexcce.html\"><br \/>\n  <b><br \/>\n    <span data-contrast=\"none\">Inscreva-se agora mesmo na transmiss\u00e3o do webinar ao vivo, que acontece na quarta-feira, 12 de fevereiro de<\/span>   <\/b> <\/a><span data-contrast=\"auto\">  <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><span data-contrast=\"auto\"> <\/span><b>   <span data-contrast=\"auto\">2020,<\/span> <\/b><span data-contrast=\"auto\">e dispon\u00edvel sob demanda depois.\u00a0<strong><a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-your-contact-center-in-the-zone\">O que \u00e9 um centro de contatos em nuvem?<\/a><\/strong><\/span><\/p><\/blockquote>\n<h2><span><br \/>\n  <strong><br \/>\n    <span class=\"TextRun BCX4 SCXW139119749\" lang=\"pt-BR\" xml:lang=\"pt-BR\" data-contrast=\"auto\"><br \/>\n      <span class=\"NormalTextRun BCX4 SCXW139119749\">Sobre os <\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"pt-BR\" xml:lang=\"pt-BR\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\"><\/span>     <\/span>     <span class=\"TextRun BCX4 SCXW139119749\" lang=\"pt-BR\" xml:lang=\"pt-BR\" data-contrast=\"auto\">       <span class=\"NormalTextRun BCX4 SCXW139119749\">alto-falantes<\/span><br \/>\n    <\/span><br \/>\n  <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-310916 size-thumbnail\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Omar-Tawakol-VPGM-Cisco-Contact-Center-150x150.png\" alt=\" Switches Tkol, VP\/GM do Centro de contatos da Cisco\" width=\"150\" height=\"150\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><\/span> <\/b><span data-contrast=\"auto\">Vp\/GM da Cisco Contact Center Vp,Cisco Contact Center<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\"> <\/span>  <span data-contrast=\"auto\">Vp Tkol \u00e9 VP\/GM da unidade de neg\u00f3cios do Cisco Contact Center. Antes dessa fun\u00e7\u00e3o, Jb foi co-fundador e CEO da Voicea, uma plataforma de assistente de IA baseada em voz, que ele conduziu at\u00e9 sua aquisi\u00e7\u00e3o pela Cisco em agosto de 2019.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Antes de Voicea, ele foi o fundador e CEO da Blue Kaiser que criou o maior mercado de dados do mundo e a plataforma de gerenciamento de dados. Blue Oracle foi adquirido pela Oracle em 2014, e Vp S\u00eanior\/GM da unidade de neg\u00f3cios <\/span><span data-contrast=\"auto\">Oracle Data Cloud. York obteve uma MS em Computer Campus da Stanford University e um BS do Institute of Technology.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b><br \/>\n  <span data-contrast=\"auto\"><br \/>\n    <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst.png\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-310917\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2020\/02\/Sheila-McGee-Smith-contact-center-industry-analyst-150x150.png\" alt=\" Sheila McGee-Smith, analista do setor do centro de contatos\" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Sheila McGee-Smith, analista <\/span> <\/b><span data-contrast=\"auto\">principal da McGee-Smith<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <span data-contrast=\"auto\">Analytics Sheila McGee-Smith \u00e9 uma analista l\u00edder do setor de comunica\u00e7\u00f5es e consultora estrat\u00e9gica focada nos mercados de contact center e comunica\u00e7\u00f5es corporativas.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sua mensagem profissional inclui a cria\u00e7\u00e3o de estudos de pesquisa de mercado de v\u00e1rios clientes nas \u00e1reas de centros de contatos, telefonia empresarial, rede de dados e mercado sem fio. Ela \u00e9 uma palestrante freq\u00fcente em confer\u00eancias do setor, grupo de usu\u00e1rios e reuni\u00f5es de vendas, bem como uma das principais autoridade de not\u00edcias e tend\u00eancias do mercado de comunica\u00e7\u00e3o.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<hr \/>\n<p><b><br \/>\n  <span data-contrast=\"auto\">Recursos para s \/ benef\u00edcios de um centro de contatos em nuvem Leia o Mover seu centro de contatos para o<\/span> <\/b><b>   <span data-contrast=\"auto\"><\/span> <\/b><b>   <span data-contrast=\"auto\"><\/span> <\/b><b>   <span data-contrast=\"auto\"> <\/span> <\/b> <b>   <span data-contrast=\"auto\"> <\/span> <\/b><b>   <span data-contrast=\"auto\"> <\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <span data-contrast=\"auto\"> <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">   <i>     <span data-contrast=\"none\"><\/span>   <\/i> <span data-contrast=\"none\">eBook em<\/span><\/a><span data-contrast=\"auto\"> nuvem ou visualizar <\/span><a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-Infographic.pdf?oid=ifgco018194?ccid=cc001193\">   <i>     <span data-contrast=\"none\">T<\/span>   <\/i>   <i>     <span data-contrast=\"none\">ele caso para o infogr\u00e1fico dos centros de contatos em nuvem Saiba mais Aprimoramento do portf\u00f3lio do Cisco Contact Center Revolucione a experi\u00eancia do cliente e do<\/span>   <\/i>   <i>     <span data-contrast=\"none\"> <\/span>   <\/i>   <span data-contrast=\"none\"> <\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <b>   <span data-contrast=\"auto\"><\/span> <\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2203493\">   <span data-contrast=\"none\"><\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">   <span data-contrast=\"none\">agente webinar sob demanda: Melhores pr\u00e1ticas para mover seu centro de contatos para a nuvem O Cisco Apresenta o Portf\u00f3lio do Webex Contact Center baseado em nuvem no simp\u00f3sio do centro de contatos<\/span> <\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2203493\">   <span data-contrast=\"none\">da Cisco APJC anual<\/span><br \/>\n<\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ou\u00e7a do Centro de Contatos da Cisco GM\/VP Vp Tkol e analista l\u00edder do setor, Sheila McGee-Smith, sobre como essa nova oferta preenche as necessidades n\u00e3o-adas do mercado para solu\u00e7\u00f5es baseadas em nuvem para grandes centros de contatos.  <\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[5285,10474,5292,6225,2008,2009,2019,9638,4724,5287,10479,4766,8074],"class_list":["post-386497","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-experiencia-do-cliente","tag-centrodecontatos","tag-agentes-aumentadas-por-ia","tag-blogs-da-cisco","tag-ccaas-pt-br","tag-centro-de-contato-cisco","tag-centro-de-contato-em-nuvem","tag-centros-de-contato-como-servico","tag-cloud-pt-br","tag-colaboracao","tag-experiencia-do-cliente","tag-jornadas-do-cliente-impulsionadas-pela-nuvem","tag-webex-contact-center-pt-br","tag-webex-contact-center-enterprise-pt-br"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Apresentando o Webex Contact Center Enterprise [Webinar] | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/apresentando-o-webex-contact-center-enterprise-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apresentando o Webex Contact Center Enterprise [Webinar] | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Ou\u00e7a do Centro de Contatos da Cisco GM\/VP Vp Tkol e analista l\u00edder do setor, Sheila McGee-Smith, sobre como essa nova oferta preenche as necessidades n\u00e3o-adas do mercado para solu\u00e7\u00f5es baseadas em nuvem para grandes centros de contatos.\" \/>\n<meta property=\"og:url\" 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