{"id":386502,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/intelligence-e-o-futuro-dos-centros-de-contatos-da-cisco\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"intelligence-e-o-futuro-dos-centros-de-contatos-da-cisco","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/intelligence-e-o-futuro-dos-centros-de-contatos-da-cisco\/","title":{"rendered":"Intelligence e o futuro dos centros de contatos da Cisco"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Transformando a experi\u00eancia do cliente e do agente com a integra\u00e7\u00e3o do Centro de contatos inteligente<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Recentemente, entreguei uma sess\u00e3o na Empresa em TEMPO Pessoal do Cisco no final de janeiro e ofereci uma vis\u00e3o da nova arquitetura da Cisco, baseando-se na integra\u00e7\u00e3o de Centros de Contatos com intelig\u00eancia (AI). A conversa incluiu fornecedores de Colabora\u00e7\u00e3o e IA, os detalhes da parceria estrat\u00e9gica com o AI do Centro de Contatos (CCAI) do Google Cloud, alguns exemplos pr\u00e1ticos e demonstra\u00e7\u00f5es ao vivo das solu\u00e7\u00f5es de IA e do Cisco Contact Center e seus impactos imediatos positivos nos neg\u00f3cios, como melhor experi\u00eancia com clientes e custos reduzidos.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Houve um foco particular nos aspectos de Ir para o mercado e na fun\u00e7\u00e3o dos parceiros do Centro de contatos da Cisco.<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">AGENDA<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Inova\u00e7\u00e3o e tend\u00eancias no mercado de Centros de Contatos<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Uma arquitetura aberta para o Centro de contatos moderno<\/span><\/li>\n<li><span><br \/>\n  <strong>Duas demonstra\u00e7\u00f5es ao vivo da<\/strong> <\/span> integra\u00e7\u00e3o do Google AI nos centros de contatos da<br \/>\n Cisco<\/li>\n<li><span data-preserver-spaces=\"true\">Cisco CC Artificial Intelligence<\/span>\n<ul>\n<li><span><br \/>\n  <strong>Servi\u00e7os de assist\u00eancia <\/strong> <\/span><span data-preserver-spaces=\"true\">do agente<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>Servi\u00e7os do Agente<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">Virtual<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">GoToMarket &#8220;<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Conclus\u00e3o<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>Assista \u00e0 sess\u00e3o completa:<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>Saiba mais<\/strong>  v\u00eddeo no YouTube: <a href=\"https:\/\/www.youtube.com\/watch?v=qS8qrt2YKeA\">Cisco Intelligence nos centros de contatos: V\u00eddeo de assist\u00eancia para tradu\u00e7\u00e3o<\/a>  do bate-papo no SalesConnect: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Cisco Intelligence nos centros de contatos: V\u00eddeo de assist\u00eancia para tradu\u00e7\u00e3o<\/a>  de bate-papo no YouTube: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">Tradu\u00e7\u00e3o de transcri\u00e7\u00e3o de voz dos centros de contatos<\/a>  cognitivos Blogs Cisco: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">Cisco Intelligence nos centros de contatos: Blogs da<\/a>  Cisco de conversa\u00e7\u00e3o IVR: <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Bate-papo h\u00edbrido para blogs Cisco Journey Solutions<\/a>  Cisco: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">O The Intelligence Journey nos centros de<\/a>  contatos blogs da Cisco: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Futuro do trabalho com os blogs da Cisco e do Google<\/a>  Cisco: <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">A solu\u00e7\u00e3o na empresa web e m\u00f3vel maximiza a experi\u00eancia do<\/a>  cliente Google: <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Oferece uma experi\u00eancia excepcional do cliente com a AI do Centro de Contatos, agora o GA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Veja como a Cisco est\u00e1 expandindo sua parceria com o Google Cloud para trazer recursos habilitados para o CCAI (como IVR de conversa\u00e7\u00e3o, chatbots e assist\u00eancia de agentes) para seu portf\u00f3lio do centro de contatos. <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1566],"tags":[7998,5286,8001,4278,4739],"class_list":["post-386502","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-experiencia-do-cliente","tag-call-center-management-pt-br","tag-central-de-atendimento","tag-central-de-atendimento-empresarial","tag-contact-center-as-a-service","tag-inteligencia-artificial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intelligence e o futuro dos centros de contatos da Cisco | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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