{"id":389084,"date":"2019-06-13T09:42:54","date_gmt":"2019-06-13T16:42:54","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/apresentando-os-conectores-de-aplicativos-de-plug-and-play-business-do-centro-de-contatos-webex\/"},"modified":"2019-06-13T09:42:54","modified_gmt":"2019-06-13T16:42:54","slug":"apresentando-os-conectores-de-aplicativos-de-plug-and-play-business-do-centro-de-contatos-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/apresentando-os-conectores-de-aplicativos-de-plug-and-play-business-do-centro-de-contatos-webex\/","title":{"rendered":"Apresentando os conectores de aplicativos de plug-and-play ..."},"content":{"rendered":"

O centro de contatos \u00e9 um dos aplicativos mais interconectados na empresa, com dezenas de integra\u00e7\u00f5es com v\u00e1rios sistemas. Uma pesquisa do Grupo Aberdeen indica que 60% dos centros de contatos est\u00e3o usando 7 ou mais sistemas para interagir com clientes. Quando esses aplicativos n\u00e3o est\u00e3o integrados com o seu centro de contatos, pode criar experi\u00eancias lentas, desconectadas e frustrantes para os seus agentes – responsabilidades para os seus clientes.<\/p>\n

A arquitetura flex\u00edvel de plataformas e nuvem flex\u00edvel da nossa solu\u00e7\u00e3o Webex Contact Center<\/a> permite que nossos clientes aproveitem totalmente seus investimentos em tecnologia de aplicativos empresariais e os conectem perfeitamente ao centro de contatos, removendo a experi\u00eancia de altern\u00e2ncia de aplicativos e melhorando a experi\u00eancia de agentes e clientes.<\/p>\n

N\u00f3s demos esse passo mais longe, criando conectores completos para alguns dos aplicativos de CRM e ticket mais usados pelos nossos clientes – Salesforce, Microsoft Dynamics, Zendesk e ServiceNow.<\/p>\n

[ovp]6046275789001[\/ovp]<\/p>\n

Esses conectores incorporam a funcionalidade do centro de contatos no aplicativo comercial, permitindo que os agentes tenham acesso intuitivo a informa\u00e7\u00f5es importantes do cliente e recursos de intera\u00e7\u00e3o do centro de contatos, a partir de uma experi\u00eancia de agente \u00fanico \u2013 transformando intera\u00e7\u00f5es do cliente da transa\u00e7\u00e3o a engajamentos proativos e personalizados.<\/p>\n

Al\u00e9m disso, os supervisores do centro de contatos t\u00eam relat\u00f3rios unificados para intera\u00e7\u00f5es com aplicativos de neg\u00f3cios e centro de contatos, o que significa que n\u00e3o \u00e9 necess\u00e1ria nenhuma massa personalizada de dados API. E como os conectores s\u00e3o pr\u00e9-integrados e f\u00e1ceis de instalar e configurar, removemos o custo, a complexidade e os longos per\u00edodos de tempo associados a integra\u00e7\u00f5es personalizadas de aplicativos, que podem ser recursos intensivos em IT.<\/p>\n

Estamos comprometidos em ter um ecossistema aberto e amig\u00e1vel a desenvolvedores que incentiva nossos clientes e parceiros a desenvolver aplicativos \u00fanicos. Como tal, voc\u00ea espera ver mais an\u00fancios relacionados a API, conector e integra\u00e7\u00e3o \u00e0 medida que continuamos a desenvolver a plataforma do Centro de contatos Webex.<\/p>\n

Por fim, inclu\u00edmos os conectores com sua licen\u00e7a sem custo adicional!<\/p>\n

Para saber mais sobre as solu\u00e7\u00f5es do Cisco Contact Center<\/a> , visite nosso site e leia nosso eBook<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

O CRM e os conectores de ticket criam experi\u00eancias perfeitas de agentes e clientes no centro de contatos 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Moving to Microsoft, Chris worked on multiple products notably Commerce Server and Biztalk Server. After a decade at Microsoft, Chris left to expand his abilities in building SaaS products across various industries, and growth stage companies across the globe. In addition to building both hardware and software products, Chris founded a company focused on purpose-built appliances for the VDI market. His passion has always been in building products that change and disrupt markets to evolve conventional thinking. At Cisco, Chris and his team are responsible for the commercial viability of the cloud-based Webex Contact Center in the Cisco Contact Center business unit. Chris studied Applied Psychology and Human Factors before it was coined as contemporary UX from Arizona State University. Born and raised in Huntington Beach California, Chris grew up surfing religiously and currently lives in Salt Lake City, Utah trying to get as much skiing in as he can with is wife and tribe of 6 children.","url":"https:\/\/blog.webex.com\/pt-br\/contributors\/chrisfeatherstone\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/posts\/389084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/users\/5455"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/comments?post=389084"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/posts\/389084\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/media\/389085"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/media?parent=389084"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/categories?post=389084"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/pt-br\/wp-json\/wp\/v2\/tags?post=389084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}