{"id":389336,"date":"2022-02-04T13:42:20","date_gmt":"2022-02-04T21:42:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/cooperativa-de-credito-transforma-a-experiencia-do-cliente-virtual-com-webex\/"},"modified":"2022-02-04T13:42:20","modified_gmt":"2022-02-04T21:42:20","slug":"cooperativa-de-credito-transforma-a-experiencia-do-cliente-virtual-com-webex","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/customer-stories-pt-br\/cooperativa-de-credito-transforma-a-experiencia-do-cliente-virtual-com-webex\/","title":{"rendered":"Cooperativa de cr\u00e9dito transforma a experi\u00eancia do cliente ..."},"content":{"rendered":"

A PACU est\u00e1 oferecendo experi\u00eancias incr\u00edveis aos clientes com o Webex <\/strong><\/h2>\n

As empresas est\u00e3o mudando constantemente para permanecerem competitivas, relevantes e \u201cacompanharem os Joneses\u201d.<\/p>\n

No entanto, \u00e0s vezes um neg\u00f3cio \u00e9 jogado em uma grande curva e deve girar muito mais rapidamente do que o esperado. A sobreviv\u00eancia dele depende disso.<\/p>\n

Quando a pandemia chegou, a Premier America Credit Union (PACU) enfrentou desafios preocupantes. Os escrit\u00f3rios foram fechados e os clientes n\u00e3o puderam se encontrar pessoalmente.<\/p>\n

A PACU teve que fazer mudan\u00e7as rapidamente para manter o banco funcionando e continuar proporcionando excelentes experi\u00eancias aos clientes.<\/p>\n

\u201cNa epidemia, n\u00e3o t\u00ednhamos ferramentas de colabora\u00e7\u00e3o remota confi\u00e1veis, escal\u00e1veis e flex\u00edveis\u201d, explica Janaki Rao, Vice-Presidente S\u00eanior e Diretor de Tecnologia da PACU. \u201cCom o acesso presencial limitado, priorizamos ter um caixa por v\u00eddeo remoto para atender nossos membros com seguran\u00e7a e efic\u00e1cia.\u201d<\/p>\n

A PACU tinha um relacionamento de longa data com a Cisco, ent\u00e3o entrar em contato com o parceiro da Cisco Axelliant para saber mais sobre o Webex foi uma liga\u00e7\u00e3o natural.<\/p>\n

\u201cFiquei muito impressionado com a rapidez com que a equipe da Cisco respondeu ao nosso pedido\u201d, diz Rao. \u201cEles imediatamente nos ofereceram uma solu\u00e7\u00e3o que nos ajudou a atender \u00e0s nossas necessidades de curto prazo, enquanto nos preparava para o sucesso no futuro.\u201d \u201cA Cisco entendeu que esses eram tempos sem precedentes e que nossos membros precisavam de servi\u00e7os banc\u00e1rios.\u201d O Webex tamb\u00e9m oferecia um n\u00edvel superior de seguran\u00e7a, o que era fundamental para a PACU como institui\u00e7\u00e3o financeira.<\/p>\n

PACU \u2014 Remoto e seguro com Webex<\/h2>\n

Com o Webex, as equipes da PACU fizeram a transi\u00e7\u00e3o para o trabalho remoto em apenas alguns dias, permitindo que continuem dando suporte aos clientes com seguran\u00e7a.<\/p>\n

\u201cPara permitir que a equipe trabalhe em casa, precis\u00e1vamos apenas enviar membros da equipe com um thin client VDI, monitor de computador e fone de ouvido\u201d, diz Rao. \u201cN\u00e3o h\u00e1 necessidade de telefone f\u00edsico, PC ou laptop. Foi r\u00e1pido e f\u00e1cil para n\u00f3s apoiar nossos membros e membros da equipe.\u201d<\/p>\n

Com o passar dos meses, ficou claro que o Webex n\u00e3o era apenas uma solu\u00e7\u00e3o tempor\u00e1ria para uma necessidade imediata. Em vez disso, catalisou uma transforma\u00e7\u00e3o duradoura na PACU \u2014 uma transforma\u00e7\u00e3o que torna o banco mais eficiente e economiza dinheiro, ao mesmo tempo em que melhora as experi\u00eancias de clientes e funcion\u00e1rios.<\/p>\n

O Webex Suite agora faz parte da experi\u00eancia de trabalho h\u00edbrida da PACU, estabelecendo uma plataforma de colabora\u00e7\u00e3o \u00fanica e unificada para treinamento de equipe, an\u00fancios gerais, integra\u00e7\u00e3o e muito mais. Os caixas de filiais tamb\u00e9m usam o Webex como uma op\u00e7\u00e3o de servi\u00e7o para membros que desejam se conectar remotamente.<\/p>\n

\u201cEstamos crescendo e contratando mais membros da equipe em diferentes \u00e1reas, incluindo servi\u00e7os de filiais, contact centers e TI. Estamos evoluindo e implementando diferentes componentes baseados em nuvem dentro do pacote de solu\u00e7\u00f5es Webex sem interromper nossos neg\u00f3cios e isso \u00e9 empolgante\u201d, acrescenta Rao.<\/p>\n


\n Continue lendo<\/em>
\n<\/a> para saber mais sobre como a PACU est\u00e1 oferecendo experi\u00eancias incr\u00edveis ao cliente com o Webex e <\/em>
\n entre em contato<\/em>
\n<\/a> conosco para explorar como podemos ajudar sua equipe a fazer o mesmo.<\/em><\/p><\/blockquote>\n

Consulte Mais informa\u00e7\u00e3o<\/strong><\/p>\n

Como a Universidade de Wisconsin-Whitewater constr\u00f3i uma comunidade de educa\u00e7\u00e3o inclusiva com Webex<\/a><\/p>\n

Como um contact center na nuvem ajudou a T-Mobile a atender o chamado para uma experi\u00eancia incr\u00edvel do cliente<\/a><\/p>\n

Webex mant\u00e9m a organiza\u00e7\u00e3o sem fins lucrativos irlandesa conectada com chamadas na nuvem e muito mais<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A PACU est\u00e1 oferecendo experi\u00eancias incr\u00edveis aos clientes com o Webex As empresas est\u00e3o mudando constantemente para permanecerem competitivas, relevantes […]<\/p>\n","protected":false},"author":5570,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283,1507,1571],"tags":[4673,4674,4739,405],"class_list":["post-389336","post","type-post","status-publish","format-standard","hentry","category-colaboracao","category-customer-stories-pt-br","category-trabalho-hibrido","tag-aprendizagem-de-maquinas","tag-comunicacoes-na-nuvem","tag-inteligencia-artificial","tag-machine-learning"],"acf":[],"yoast_head":"\nCooperativa de cr\u00e9dito transforma a experi\u00eancia do cliente virtual com Webex | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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