{"id":390254,"date":"2022-03-01T12:36:31","date_gmt":"2022-03-01T20:36:31","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/webex-connect-como-os-provedores-de-servicos-podem-capitalizar-a-oportunidade-de-cpaas\/"},"modified":"2022-03-01T12:36:31","modified_gmt":"2022-03-01T20:36:31","slug":"webex-connect-como-os-provedores-de-servicos-podem-capitalizar-a-oportunidade-de-cpaas","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/webex-connect-como-os-provedores-de-servicos-podem-capitalizar-a-oportunidade-de-cpaas\/","title":{"rendered":"Webex Connect \u2013 como os provedores de servi\u00e7os podem capitalizar ..."},"content":{"rendered":"<h2><strong>Provedores de servi\u00e7o, chegou a oportunidade de conquistar seu lugar no mercado de plataformas de comunica\u00e7\u00e3o em nuvem. \u00c9 agora ou nunca <\/strong><\/h2>\n<p>Nos \u00faltimos meses, tive o prazer de trabalhar em estreita colabora\u00e7\u00e3o com meu colega Thomas Boesen, Diretor regional de Vendas. Thomas lidera nossa proposta de CPaaS para provedores de servi\u00e7os em toda a regi\u00e3o EMEAR e, antes do MWC 2022, ele resumiu por que acredita que os provedores de servi\u00e7os podem capitalizar com a oportunidade de CPaaS.<\/p>\n<p>Segundo Richard Branson, \u201c<em>se algu\u00e9m lhe oferece uma oportunidade incr\u00edvel, mas voc\u00ea n\u00e3o tem certeza de que pode faz\u00ea-lo, diga sim \u2013 e aprenda como faz\u00ea-lo mais tarde<\/em>\u201d. A cita\u00e7\u00e3o descreve perfeitamente a situa\u00e7\u00e3o em que os provedores de servi\u00e7os se encontram com a oportunidade da plataforma de comunica\u00e7\u00f5es como servi\u00e7o (CPaaS).<\/p>\n<p>O mercado de CPaaS est\u00e1 crescendo a uma taxa exponencial, com a IDC prevendo que um aumento de US$ 17,7 bilh\u00f5es at\u00e9 2024. Empresas de todos os setores j\u00e1 est\u00e3o aproveitando as APIs e os recursos de comunica\u00e7\u00e3o em tempo real oferecidos pelo provedor de CPaaS para impulsionar a transforma\u00e7\u00e3o de como eles interagem e prestam servi\u00e7os aos seus clientes.<\/p>\n<p>O desafio para os provedores de servi\u00e7os \u00e9 como maximizar a oportunidade de CPaaS quando os ativos de comunica\u00e7\u00e3o subjacentes, como SMS, RCS e dados de uso m\u00f3vel, necess\u00e1rios para oferecer experi\u00eancias ricas, envolventes e conversacionais aos clientes, s\u00e3o provisionados em suas redes.<\/p>\n<h2><strong>Parcerias com fornecedores de CPaaS \u2013 o caminho a seguir<\/strong><\/h2>\n<p>A Gartner afirma em seu relat\u00f3rio, &#8221;Quatro pilares importantes para o sucesso da Telco no mercado de CPaaS&#8221;, que \u00e9 tarde demais para os provedores de servi\u00e7os confiarem apenas no crescimento org\u00e2nico ao construir ou expandir sua oferta de CPaaS.<\/p>\n<p>Em vez disso, eles devem procurar formar uma parceria de plataforma com provedores de CPaaS existentes para criar uma proposta de valor que incorpore recursos de CPaaS em sua oferta, enquanto aprimora sua equipe para se preparar para se tornar um fornecedor. A quest\u00e3o \u00e9: que tipo de plataforma CPaaS eles devem procurar?<\/p>\n<h2><strong>WebexConnect \u2013 uma oferta de CPaaS dupla <\/strong><\/h2>\n<p>O Webex Connect \u00e9 uma solu\u00e7\u00e3o CPaaS de n\u00edvel empresarial, que oferece uma plataforma \u00fanica e centralizada para criar e gerenciar aplicativos de intera\u00e7\u00e3o com o cliente de ponta a ponta.<\/p>\n<p>Ele fornece um conjunto estendido de ferramentas de c\u00f3digo baixo que permite que desenvolvedores, arquitetos de solu\u00e7\u00f5es, gerentes de produto e outros usu\u00e1rios de neg\u00f3cios em toda a empresa possuam sua parte da experi\u00eancia do cliente e acelerem a velocidade de lan\u00e7amento no mercado. A plataforma atua como a cola entre os sistemas de back-end e os canais de comunica\u00e7\u00e3o do cliente, permitindo a entrega de jornadas de ponta a ponta do cliente que mant\u00eam o contexto ao longo do tempo e dos canais.<\/p>\n<p>O que diferencia o Webex Connect dos demais \u00e9 que ele resolve dois problemas enfrentados pelos provedores de servi\u00e7os: primeiro, eles podem impulsionar suas pr\u00f3prias iniciativas de transforma\u00e7\u00e3o da experi\u00eancia do cliente e, em segundo lugar, provisionar o Webex Connect para seus clientes corporativos.<\/p>\n<p>O Webex Connect oferece a seus clientes corporativos uma plataforma completa de intera\u00e7\u00e3o com o cliente que exibe, agrega e monetiza seus pr\u00f3prios recursos de rede e APIs, permitindo que eles obtenham receita por meio de taxas de licen\u00e7a de software.<\/p>\n<p>Al\u00e9m disso, os Provedores de servi\u00e7os podem capitalizar com novas oportunidades de mensagens digitais. Canais como o Apple Messages for Business e o WhatsApp est\u00e3o sendo cada vez mais usados \u200b\u200bpara engajamento de empresas e consumidores. Por meio do Webex Connect, os provedores de servi\u00e7os podem oferecer e monetizar esses canais onde antes n\u00e3o tinham envolvimento na cadeia de valor.<\/p>\n<h2><strong>Fale conosco durante o MWC<\/strong><\/h2>\n<p>Vai participar do Mobile World Congress em Barcelona? Junte-se a n\u00f3s em nosso estande <span>n\u00ba<\/span>3E30, no Corredor 3, de 28 de fevereiro a 3 de mar\u00e7o. Venha experimentar o Webex Connect com v\u00e1rias demonstra\u00e7\u00f5es AO VIVO em exibi\u00e7\u00e3o.<sup><\/sup><sup><\/sup><\/p>\n<p><strong>Saiba mais<\/strong><\/p>\n<p><a href=\"http:\/\/www.webex.com\/products\/cpaas.html\">Site do Webex Connect<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/experiencia-do-cliente\/cada-interacao-conta-com-cpaas-corporativa\/\">Cada intera\u00e7\u00e3o conta com CPaaS empresarial<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/pt-br\/trabalho-hibrido\/elevando-as-experiencias-de-trabalho-e-clientes-em-um-mundo-hibrido\/\">Elevando o trabalho e as experi\u00eancias do cliente em um mundo h\u00edbrido<\/a><\/p>\n<p><strong>Refer\u00eancia<\/strong><\/p>\n<p><a href=\"https:\/\/www.gartner.com\/en\/documents\/4001985-4-key-pillars-to-telco-success-in-the-cpaas-market\">Pesquisa Gartner\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Provedores de servi\u00e7o, chegou a oportunidade de conquistar seu lugar no mercado de plataformas de comunica\u00e7\u00e3o em nuvem. \u00c9 agora [&hellip;]<\/p>\n","protected":false},"author":5563,"featured_media":389900,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1566],"tags":[15099,2105],"class_list":["post-390254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experiencia-do-cliente","tag-customer-journey","tag-ferramentas-de-colaboracao"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Connect \u2013 como os provedores de servi\u00e7os podem capitalizar a oportunidade de CPaaS | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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