{"id":393972,"date":"2022-04-05T09:21:42","date_gmt":"2022-04-05T16:21:42","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-pt-br\/o-webex-calling-oferece-suporte-a-empresas-multinacionais-e-equipes-distribuidas-com-filiais-na-india\/"},"modified":"2022-04-05T09:21:42","modified_gmt":"2022-04-05T16:21:42","slug":"o-webex-calling-oferece-suporte-a-empresas-multinacionais-e-equipes-distribuidas-com-filiais-na-india","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/pt-br\/colaboracao\/o-webex-calling-oferece-suporte-a-empresas-multinacionais-e-equipes-distribuidas-com-filiais-na-india\/","title":{"rendered":"O Webex Calling oferece suporte a empresas multinacionais e ..."},"content":{"rendered":"

A chamada na nuvem \u00e9 uma ferramenta importante para as empresas que adotam a transforma\u00e7\u00e3o digital para atender aos novos requisitos de trabalho h\u00edbrido<\/a>. A chamada na nuvem oferece recursos de colabora\u00e7\u00e3o superiores, implanta\u00e7\u00f5es mais simples e ferramentas de an\u00e1lise poderosas \u2013 geralmente a um custo menor do que as solu\u00e7\u00f5es baseadas em instala\u00e7\u00f5es.<\/p>\n

A \u00cdndia est\u00e1 entre muitos pa\u00edses em transforma\u00e7\u00e3o digital. \u00c9 uma das economias que mais crescem no mundo e uma localiza\u00e7\u00e3o estrat\u00e9gica para muitas corpora\u00e7\u00f5es multinacionais. A chamada na nuvem \u00e9 particularmente adequada para o grande setor de terceiriza\u00e7\u00e3o de processos de neg\u00f3cios (BPO) da \u00cdndia, que requer colabora\u00e7\u00e3o eficiente entre equipes distribu\u00eddas globalmente.<\/p>\n

A \u00cdndia tem requisitos regulat\u00f3rios exclusivos para telefonia IP\u00a0<\/strong><\/h2>\n

At\u00e9 recentemente, o Departamento de Telecomunica\u00e7\u00f5es (DoT) da \u00cdndia fazia distin\u00e7\u00f5es entre outros provedores de servi\u00e7os (OSPs) dom\u00e9sticos e internacionais, o que tornava dif\u00edcil para os OSPs dom\u00e9sticos atenderem ao mercado indiano, pois n\u00e3o podiam usar servi\u00e7os hospedados em data centers fora da \u00cdndia.<\/p>\n

Al\u00e9m disso, a Autoridade Reguladora de Telecomunica\u00e7\u00f5es da \u00cdndia (TRAI) pro\u00edbe o uso de telefonia de Voz sobre IP (VoIP) para desvio de tarifas (evitando ou ignorando cobran\u00e7as de tarifas de longa dist\u00e2ncia). Esse \u00e9 um desafio importante para os provedores internacionais de chamadas em nuvem que planejam oferecer servi\u00e7os na \u00cdndia, porque exige que o PSTN local seja usado ao conectar chamadas fora da empresa.<\/p>\n

A Cisco e o Webex Calling resolvem o desafio PSTN da \u00cdndia<\/strong><\/h2>\n

A Cisco inovou continuamente para oferecer suporte aos nossos clientes com escrit\u00f3rios na \u00cdndia. Os clientes da Cisco que usam o Unified Communications Manager (CUCM) para suas implanta\u00e7\u00f5es no local j\u00e1 est\u00e3o usando o particionamento l\u00f3gico para cumprir os regulamentos de desvio de tarifas para seus escrit\u00f3rios na \u00cdndia.<\/p>\n

O Webex tamb\u00e9m se adaptou rapidamente \u00e0s mudan\u00e7as nas regulamenta\u00e7\u00f5es indianas. Quando o DoT indiano facilitou os regulamentos para OSPs internacionais em 2020, anunciamos as ofertas Webex Calling e Webex Contact Center<\/a> para clientes de terceiriza\u00e7\u00e3o de processos de neg\u00f3cios internacionais na \u00cdndia, o que permite que essas empresas utilizem o poder das chamadas na nuvem e do contact center na nuvem para melhor atender aos seus clientes.<\/p>\n

\"O<\/p>\n


\n O Webex Calling agora oferece servi\u00e7o em mais de 85 pa\u00edses\/regi\u00f5es ao redor do mundo\u00a0<\/em>
\n<\/a><\/p>\n

Equipes distribu\u00eddas em toda a \u00cdndia contam com o suporte de chamadas na nuvem necess\u00e1rio<\/h2>\n

Agora estamos dando o pr\u00f3ximo passo, permitindo que o Webex Calling<\/a>\u00a0ofere\u00e7a suporte para corpora\u00e7\u00f5es multinacionais com escrit\u00f3rios na \u00cdndia que precisam estar conectadas ao PSTN. O Webex Calling permite que esses clientes implementem facilmente pol\u00edticas baseadas em localiza\u00e7\u00e3o que estejam em conformidade com os regulamentos de desvio de tarifas, roteando chamadas PSTN de longa dist\u00e2ncia e internacionais por meio de uma conex\u00e3o PSTN local. Os clientes OSP com agentes trabalhando em casa e conectados \u00e0 rede de sua empresa usando uma VPN podem se conectar ao PSTN e lidar com chamadas de entrada e sa\u00edda de clientes internacionais. Os usu\u00e1rios sem uma conex\u00e3o VPN podem usar o recurso “Estender e conectar” no Webex Calling aqui<\/a> para chamar usu\u00e1rios PSTN. A solu\u00e7\u00e3o tamb\u00e9m permite que os administradores de TI baixem registros de chamadas para atender aos requisitos de conformidade de auditoria.<\/p>\n

Estamos empolgados com a nova an\u00e1lise do Webex Calling, que oferece aos administradores insights significativos sobre as intera\u00e7\u00f5es de chamadas com locais na \u00cdndia. Os dados de chamadas est\u00e3o dispon\u00edveis no painel Media Quality quase em tempo real, o que facilita para os administradores monitorar a experi\u00eancia de qualidade da chamada e os fatores que a moldam.<\/p>\n

Com esses controles de pol\u00edtica implementados, as organiza\u00e7\u00f5es podem expandir o Webex Calling para filiais na \u00cdndia e ter certeza de que est\u00e3o em conformidade com os regulamentos locais. Acompanhando esses requisitos regulat\u00f3rios, combinados com os poderosos recursos de chamadas corporativas do Webex Calling, fornecem \u00e0s empresas e aos clientes da central de atendimento uma solu\u00e7\u00e3o abrangente e flex\u00edvel de chamadas na nuvem que est\u00e1 dispon\u00edvel em mais de 85 pa\u00edses ao redor do mundo<\/a>.<\/p>\n

Saiba mais<\/strong><\/p>\n

Leia sobre a experi\u00eancia do Webex Calling de n\u00edvel empresarial\u00a0<\/a><\/p>\n

Saiba mais sobre as solu\u00e7\u00f5es de experi\u00eancia do cliente Webex<\/a><\/p>\n

Encontre respostas para perguntas frequentes sobre a disponibilidade do Webex Calling na \u00cdndia<\/a> (\u00e9 necess\u00e1rio fazer login de parceiro)<\/p>\n

Veja como a inova\u00e7\u00e3o do Webex Calling est\u00e1 liderando hoje seis milh\u00f5es de usu\u00e1rios corporativos<\/a><\/p>\n

Leia como o Webex Calling est\u00e1 reinventando a experi\u00eancia de trabalho h\u00edbrida<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A chamada na nuvem \u00e9 uma ferramenta importante para as empresas que adotam a transforma\u00e7\u00e3o digital para atender aos novos […]<\/p>\n","protected":false},"author":5579,"featured_media":412064,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5283],"tags":[5485,4493,6645,2462],"class_list":["post-393972","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colaboracao","tag-chamadas-do-webex","tag-cisco-unified-communications-manager","tag-cisco-unified-communications-manager-pt-br","tag-voip-pt-br"],"acf":[],"yoast_head":"\nO Webex Calling oferece suporte a empresas multinacionais e equipes distribu\u00eddas com filiais na \u00cdndia | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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