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K-12 e-learning video conferencing tips

Video conferencing tips for e-learning

Our daily lives experience no shortage of disruptions. Did you know that prior to the outbreak of the pandemic, studies showed the average person is bombarded with as many as 4,000 messages per day? These can come in the form of advertising, marketing, notifications, alerts, emails, calls, people, and more. Pretty crazy to think about. And now, many kids are home, distracting their parents, but also experiencing similar distractions as they navigate a new normal for what their schooling looks like.

Fortunately, limits on in-person instruction have not eliminated educational experiences for many students. A large number of districts have embraced remote learning, using technology-mediated interactions to help students stay on track. But how do you keep students engaged?

A recent article in Edutopia noted how challenging this transition is for students and teachers alike, but luckily, there are many strategies educators can employ, and resources they can use, to get the most out of remote learning for students in kindergarten through high school.*

Best practices for K-12 e-learning

First of all, if your school or district already uses an online learning management system (LMS), make sure to integrate your video conferencing tool with that platform. Administrators and teachers who are tasked with this responsibility can join Webex for live classes that explore the Webex Education Connector for Learning Management Systems.

Synchronous class time on Webex

During synchronous class time, make sure to set expectations around technology with your students, including demonstrating how to use video conferencing features. As appropriate for your students’ grade level and learning objectives, make sure they know how to mute, use chat functions and more.

Record the course, and share that you will do so. Direct students toward the archive of past lessons and make sure they’re easy to access.

As you meet with your students over a video conferencing platform, there are several best practices you can follow to help make learning more engaging:

  1. Turn your video on.

With so much changing on a daily basis, going live with your students is a simple way to add some continuity to the learning experience. Don’t worry too much about having the best lighting or perfect hair. Just do what you’d normally do for school. Try not to have too many distractions visible on camera, but sharing a little bit of your home life and personality can really help your students plug in.

  1. Use the tools at your disposal.

Videoconferencing platforms can enable highly interactive online learning. There are a couple Webex tools that you might want to leverage for remote learning:

  • Whiteboard: Pull up the Webex virtual Whiteboard to both demonstrate concepts and interact with students. This can be used for lessons or quick games during break time.
  • Polling: Do you need to do a quick check for understanding, or do you want to give students a chance to vote on how content will be delivered today? Use a snap Webex poll.
  1. Find simple web-based tools for other functions. Display slide decks, shared documents, tutorials and other simple web-based tools by using screen sharing Remember, you’re not moving the class from one location to the next, so anything you can do to give students breaks and cues that it’s time to switch tasks will help keep things running smoothly throughout the day.

If you are running synchronous classes on Webex, it could still be beneficial to incorporate a little independent work time and quick opportunities for sharing into the lesson. Doing so will let students focus on tasks that will help them retain the lesson and listening to their classmates share takeaways and thoughts will give them prompt feedback about their in-class work.

Asynchronous class time on Webex

During asynchronous work time and collaboration in small groups, make sure students know how to use shared documents and set up Webex Teams and spaces so they can work together and send assignments back to you.

Remember, if you have to change the participants in a small group, add or remove individuals instead of deleting the space and creating a new one. Students will appreciate being able to see the context so they can catch up quickly.

Most of all, remember, there’s going to be a lot of opportunities for testing out techniques to see what works for your class and what doesn’t. Don’t be afraid to readjust as you get a better sense of how to engage your K-12 students through e-learning.

Additional resources

There’s a wealth of learning opportunities available from Cisco Webex to help teachers explore how videoconferencing and Cisco Teams can help them connect with their students.

The first stop for teachers, students and parents, as well as IT professionals and higher education faculty, should be this web page. You’ll find tips for creating lesson plans, launching group projects and more.

Like you, we know that everybody’s learning style is different. That’s why we produce video tutorials to help teachers learn how to use Webex with their students. Topics we’ve covered so far include how to set expectations with students, tips to help teachers with scheduling and advice for establishing classroom culture during remote learning.

For more about the transition to virtual learning, check out this blog post.

Lastly, one thing we’ve noticed during our current situation is that when times are tough, people step up. Today, there’s no shortage of additional resources, including those outside of what we offer at Cisco Webex. A recent rundown from CNET includes K-12 e-learning resources on topics ranging from literacy to math, science and coding, as well as languages and Advanced Placement preparation. You’ll even find opportunities to take a virtual field trip with your class.

Reach out for more information or get started with our free offer.

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Connected Education: Let Remote Learning Continue With Webex — Before, During, and After Class

Welcome to hybrid learning

 

Sources

How challenging this transition is for students and teachers alike

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icon of health professional working with a patient on video conferencing
Best practices for clinicians using video conferencing

Video conferencing best practices

Some situations will always require an in-person visit to a healthcare provider. But there are many instances where a stable and immersive audio and video conferencing platform can offer all of the context needed for a clinician and their staff to offer accurate advice and a diagnosis.

Medical professionals benefit from a streamlined workflow, while patients don’t have to worry about travel arrangements and other logistical concerns. Plus, everyone involved has the advantage of reduced exposure to contagious and communicable diseases.

Of course, there are best practices in terms of compliance, medical ethics, technology, and practicality that must all be considered. Let’s review some key guidance for clinicians who decide to start offering virtual consults.

Compliance and medical ethics

The medical field is held to especially high standards in terms of patient confidentiality, licensure of providers, prescription of medication, acting in the best interests of patients, and many other factors.

In general, the same compliance concerns apply to virtual consults as an equivalent visit by a patient to your office or facility. There are some issues specifically related to virtual consults to keep in mind as well, as the Telehealth Resource Centers explained:

  • Providers have to be licensed to practice medicine in the same state where their patient is located.
  • HIPAA doesn’t specifically cover the unique circumstances of telehealth and virtual consults, but physicians and other staff must follow its rules to avoid issues with patient confidentiality and privacy.
  • Some states have additional privacy and security laws, whether focused on medicine or internet commerce, that providers must follow.

The Center for Connected Health Policy pointed out that while there are no Medicare rules related to informed consent and telemedicine, many states require that medical professionals obtain this approval from patients. This may be enforced through a state Medicaid program or statutes and regulations, so a thorough understanding of the requirements of the state or states in which you provide telemedicine services is especially important.

Practicality and ease of use

Virtual consults help to reduce or eliminate the various roadblocks that can exist between patients and care. Whether it’s impossible for a patient to secure reliable transport to a facility or they can’t easily do so because of a medical condition or other factors, a virtual consult can still connect them with you and your staff. Additionally, these visits keep all patients – whether immunocompromised or healthy – away from others who may spread a disease to them.

These benefits are only accessible with a carefully developed strategy that makes it easy for patients and medical professionals to connect with each other. Scheduling is one concern to keep in mind. Physicians, nurses, and other medical staff may have to spend more time with a given patient during a virtual consult or in-office visit than was initially anticipated or budgeted for on a daily schedule.

If your next virtual consult has to be delayed, the patient should be kept in the loop with updated information. Explaining up front that the appointment time is a guideline that everyone in the office attempts to follow but can’t absolutely guarantee is an important step. So is sending a notification if an issue arises.

Delegating work related to the consult is another factor. On your side of operations, it can ease the burden to have administrative staff set up the video conference and send an invite to you. That means more time focusing on the assessment you’re qualified to provide. Similarly, your admin team can also send an invite to patients ahead of time and follow up shortly before the appointment.

Technology

A stable and high-quality video conferencing platform can go a long way toward enabling the success of virtual consults. In-depth discussions about a topic as important as personal health requires support from a dependable solution. Clinicians may also want to record their sessions with patients to provide a detailed reference that supports their note-taking and other information-gathering efforts during the consult. A recording feature is critical to support this effort to maintain detailed records.

Making sure that patients who aren’t technologically savvy have the support they need to connect is also vital. That may mean having an administrator on your staff offer assistance in some cases or connecting with a relative or care provider on the patient’s end to explain what’s needed. A video conferencing platform designed to be intuitive and easy to use can help to make the virtual consult process as simple and pain-free as possible.

Similar considerations apply for you and your staff. Administrative specialists who set up virtual consults benefit from a platform designed around ease of use, as do nurses, clinicians, and other medical staff who interact with patients through them.

The virtual consult is a powerful tool that leverages the power of modern technology to break down geographic barriers and provide a high level of care to all patients, no matter where they’re located. But to be truly successful, best practices in the areas of technology, practicality, compliance, and medical ethics must be addressed.

 

Cisco Webex is here to support clinicians with a dedicated solution for their telemedicine needs.

Check out this virtual consultation checklist to learn more or get started with Webex today.

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4 ways to ensure your video conferences are secure

Video conferencing security for small business

Now that the professional world finds itself almost entirely online, it’s as good a time to reemphasize how critical cybersecurity is for small and medium-sized businesses. The rush to digitize workflows and procedures may have led some decision-makers to choose the most straightforward consumer-grade tools for preserving business continuity.

Why are there security and privacy issues?

Yet there may be underlying security and privacy issues with solutions that haven’t been vetted thoroughly. Considering the lightning-quick pace with which businesses had to adapt to stay-at-home orders, it’s possible not every solution was put under the microscope.

Learn about the best video conferencing & online meeting software

Video conferencing software

Video conferencing software may fall under this category. Thousands have turned to free tools to fill the collaboration and communication gap. But at the same time, businesses may be putting their operations, data, and employees at risk if they depend on video conferencing software with security vulnerabilities.

See how video conferencing is simple, seamless, and secure. With the Webex mobile app security is built right in

Top 4 tips for SMBs on securing your privacy on video conferencing platforms

Here are some tips for running secure video chats and picking the right solution to drive productivity in remote workforces — and, more importantly, to ensure security and protect privacy.

1) Control who is invited

Trolls are everywhere, and they may be targeting your business. Persons not affiliated with your company may look to do a little online gate-crashing and disrupt your meeting if they somehow get the URL or meeting invite link. They’ll be an annoying nuisance; at worst, they may spam your call with hateful messages and disruptive, insulting behaviors.

Yet you have the controls to keep the trolls at bay. Ensure that anyone you invite to a meeting is a known employee, client, or verified third party. Advise all these participants not to share the meeting link. Also, make sure to lock your video chat once it begins so that only approved invitees can join.

Locking down video conferences is an issue for internal meetings, but more so for external engagement efforts. If you’re hosting a public webinar and didn’t take these precautions, your proceedings may be derailed. That could lead to several consequences, not the least of which is damage to your business’s reputation.

Need help in Webex? Find our Cisco Webex security and privacy resources in our Help Center.

2) Leverage administrative security options

The example above is a cautionary tale, and it underscores how crucial it is for you to have robust administrative security controls. Yet, such capabilities will be sorely lacking in most consumer-grade tech; and if a tool does have such features, it is likely going to be basic and limited.

Maintaining control of security and privacy measures is essential. Most free-to-use tools are not sophisticated enough to match the needs of your business. Your wish list for security controls should include ways for you to:

  • Permit users to store their email addresses and names securely so they can quickly join in the future.
  • Require authentication for all hosts and attendees wanting to access the site.
  • Enforce various lock controls and meeting participant ejection protocols.
  • Enable hosts to customize meeting access security within predefined parameters.
  • Allow for meetings to be unlisted from public calendars.
  • Control screen sharing and recording functions.
  • Automatically end meetings after a certain time or if only one attended remains.
  • Mandate that attendees have an approved account to join.

Without at least these controls, your business may be woefully underprepared to enforce security and privacy in video conferences, putting your operations and employees at risk.

Learn more about administration security 

3) Review the privacy policy

This tip comes from the Federal Trade Commission, which has published a list of best practices for SMBs* that now rely on video conferencing. Checking the privacy policy is a must, and you really shouldn’t move on using a solution without doing so.

However, arranging contingency plans was a frenzy for many businesses, and reviewing the privacy policies of video conferencing tools may have slipped under the radar. This may cause severe issues if you assume a tool stores your data one way, but it does not meet expectations or security requirements in actuality. As the FTC advises, always check the type of data the conferencing software collects, its policy on using your data, and whether it shares information with any third parties. Read about Cisco’s promise to our customers on security in an open collaboration world.

4) Focus on encryption

Choosing a video conferencing solution with end-to-end encryption is the only real way to ensure security for your business calls and meetings. Not only is encryption an advantage for some businesses, but it’s also mandated for others in specific regulated industries like law, finance, and health care.

Most consumer-grade solutions are lacking in this department, and what encryption they do offer is far from the robust end-to-end protection your business needs.
A tool that offers features like password encryption, SHA-2 hashing, and Network-Based Recordings is your best bet for secure meetings.

In closing

Looking for a video conferencing solution that checks all the security and privacy boxes to ensure your meetings are private and productive? Cisco Webex is a leading choice among SMBs of all sectors. We place security and privacy at the top of our priorities, and with Webex, you don’t need to worry about sacrificing ease of use or user experience for security controls.

Want to learn more about Webex and all its features and the value it can provide your business? Reach out for more information or get started with our free offer today.

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Cleaning shared touch-screen devices

The benefits of touch screen devices 

During the last decade we have seen a rapid increase of touch screen devices in the market. The touch screen has become pervasive in homes, offices, manufacturing and medical environments. This is in part due to the high degree of flexibility that it gives to designers and end-users.  

A touch screen provides a space to share visual content and interact so intuitively that most toddlers can do it without any training. Professional devices in the office space and medical applications draw from this simplicity to create high value products to their customers. 

However, sharing uncleaned touch surfaces is a matter of concern. All public and shared interfaces like keyboards, computer mouse, and office accessories should be properly cleaned to avoid spreading germs. The good news is that simple disinfectants are effective against this! 

Easy disinfecting 

One of the advantages of touch screens are how easy they are to clean. All Cisco Webex Rooms touch screens have glass screen that is resistant to most common alcohol-based disinfectants. As recommended in our guideline, use a solution of 70% isopropyl alcohol onto a clean, soft cloth and wipe gently.  

Several of our products are actively being used in the frontlines of medical research and treatment in hospitals around the world. They help to connect specialists and provide better care to patients. In this situation, keeping devices clean according to medical regulations is critical. Fortunately, the design of Cisco Webex Rooms products allows for thorough surface disinfection. 

Avoid unnecessary touching altogether

Nevertheless, some users prefer to keep their devices personal or avoid unnecessary touching altogether. For these users we would recommend keeping a personal pen for the Webex Board, which can be ordered as a spare part through our partners. The PIDs, depending on the product are in the table. 

CS-BRD-PENKIT=  Cisco Webex Board S Pen Kit – 2 pens with 6 extra tips

 

CS-BRD-PENKITSOFT=  Cisco Webex Board Pen Kit – 3 pens with fixed soft tips 

 

CS-DESK-STYLUSKIT=  Cisco Webex Desk Pro Stylus Kit (2x stylus, 4x tips) 

 

Safety First

Cisco is actively working with the market leaders in the Global Infection Prevention industry on the best ways to clean and disinfect our products for the safety and health of our customers and their employees and will continue to update our guidelines regularly.  

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