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background feature on meetings
July update of Webex Teams

Another month and another update of Webex Teams. If you’re conscious of your backdrop in your meetings, then this update is for you! Read on to find out more…

MESSAGING & APP EXPERIENCE

A new look for adding team members (Windows & Mac)

Adding new team members just got a whole lot easier. Now, if you want to add new members to an existing team, you will do so in a familiar view already used elsewhere in Webex Teams. You can also leverage another feature of bulk-adding people in this new screen, meaning if you need to add a group of new team members, you can do so easily with a quick copy-paste of up to 30 users at a time.

adding members in Meetings

Add links to your messages (Windows)

Today, you can add a link to text in Webex Teams through mark-down. We’ve improved that experience for you and made it a lot easier to insert a link into a message. You can now select an option to insert a link from the Format Text menu. This will pop up a new dialog box where you can add a link and edit the text of the link that you want to display in your message.

More organization for your settings and preferences (Windows & Mac)

We’ve made a couple of changes in your settings and preferences to make things more organized. We’ve added a dedicated ‘Messaging’ tab, where you’ll do things like setting your default download location, enable spell check, or configure views for your space list. Go to ‘Settings’ on Windows or ‘Preferences’ on Mac and select Messaging to check it out.

Forward a message on mobile (iPhone, iPad & Android)

See an important message you want to share with others quickly? Right now, on mobile, you need to either copy-paste or take a screenshot before starting your search for the other space you want to send it to. This update will let you do this with just a few taps. We’ll be saving you a few steps by allowing you to forward a message directly from one space to another.

Forward a message on mobile

Making the most of your message area (iPhone & iPad)

In group spaces (especially larger ones), when lots of people leave or are added around the same time, your message area can get pretty clogged up with notifications that (maybe) aren’t all that important to you. Sometimes, this can cause you to lose the context of messages sent before or after these in-space notifications. You’ll see these notifications grouped and collapsed, with the option to expand if you want to see more detail. This allows users to focus on more important messages.

Making the most of your message area with group and collapse

 

Compress a file on send (iPhone & iPad)

Sometimes when we’re out and about using mobile data, we need to share a file or an image. Depending on the file size, this can be quite costly on our data. Before, we had a universal option in ‘advanced’ settings on iOS to either always or never compress files you send on mobile. We’re giving you another option; to ask if you want to compress a file as you are sending it. This will be the new default for all users and can be changed in your ‘advanced’ settings.

compress a file on send and compression settings in meetings

 

MEETINGS

Pick your background for your calls and meetings! (Windows, Mac, iPhone & iPad)

Want to share your video during a meeting or call but hide the details of your background surroundings? Or maybe you just want to make it look like you’re on a beach soaking up the sun? If your device meets the hardware requirements, with this update, you’ll be able to blur your background or change it completely for your meetings and video calls. Just hover over your self-view video, select the magic wand to ‘Change Virtual Background,’ and then make your selection.

Background feature in webex meetings

Making meetings easier (Windows and Mac)

We’ve made some enhancements to the Meetings tab, which lives under the calendar icon in your Webex Teams app. You can use the ‘Join a Meeting’ search box on the top right above your meeting calendar to join a meeting by entering the meeting number, meeting link, Personal Room link, or meeting video address. Clicking on this search box will pop up a list of all your most recent Personal Room meetings. Your meeting list has been enhanced with a clear, daily calendar view with easy navigation to view any day you like.

CALLING

Webex Calling

Add external contacts to your contacts list (Windows, Mac, iPhone, iPad & Android)

You can now add some of your contacts from Outlook (Windows) and your Contacts app (Mac) into your Webex Teams Contacts list and group them, making it easy to find someone and place a call. You can also create a new custom contact in your Webex Teams app, and it will be synced across your devices.

Add more phone numbers for your co-workers (Windows, Mac, iPhone, iPad & Android)

When you add your co-worker to your contacts list, you’ll now be able to edit their profile and add additional phone numbers for them, such as home, mobile, work, etc. When you make an audio or video call, you’ll see all their number options, so it’ll be much easier to call them at their alternative number.

Every calling option at your fingertips (Windows & Mac)

Anywhere you see the green phone or call button and the video or meet button, you’re presented with many ways to make a call with options like work number, mobile number, video address, or Webex Teams call. If you try to call someone and you’re not set up with the corresponding phone service, you get a notification letting you know you can’t make that type of call. If you’re connected to a device, the icon you see to place a call or start a meeting will also change to make it clear that you’re connected to a device.

Access your mobile voicemail quickly and easily (iPhone, iPad & Android)

When you go to the ‘calls’ tab on your mobile, you can now call your voicemail system by clicking the floating dial pad icon and selecting ‘call voicemail.’

Unified CM

Add external contacts to your contacts list (Windows, Mac, iPhone, iPad & Android)

You can now add some of your contacts from Outlook (Windows) and your Contacts app (Mac) into your Webex Teams Contacts list and group them, making it easy to find someone and place a call from there. You can also create a new custom contact in your Webex Teams app, and it will be synced across your devices.

Add more phone numbers for your co-workers (Windows, Mac, iPhone, iPad & Android)

When you add your co-worker to your contacts list, you’ll now be able to edit their profile and add additional phone numbers for them, such as home, mobile, work, and so on. When you make an audio or video call, you’ll see all their number options, so it’ll be much easier to call them at their alternative number.

Every calling option at your fingertips (Windows & Mac)

Anywhere you see the green phone or call button and the video or meet button, you’re presented with many ways to make a call with options like work number, mobile number, video address, or Webex Teams call. If you try to call someone and you’re not set up with the corresponding phone service, you get a notification letting you know you can’t make that type of call. If you’re connected to a device, the icon you see to place a call or start a meeting will also change to clarify that you’re connected to a device.

Access your mobile voicemail quickly and easily (iPhone, iPad & Android)

When you go to the ‘calls’ tab on your mobile, you can now call your voicemail system by clicking the floating dial pad icon and selecting ‘call voicemail.’

More calling options! (Windows & Mac)

You can now call someone’s video address (for example, bburke@biotechnia.com) from anywhere in the app that you’d make any other type of call, like when you search for someone, or you’re in a space with that person.Calling options with Windows & MacShare your screen to a desk phone (Windows & Mac)

You can now call someone from the app and have them answer your call on their desk phone, and you can still share your screen with them. They can see your shared screen from their phone if the phone supports video; otherwise, they’ll see the shared screen from the app.

Trash read voice messages (iPhone, iPad & Android)

You can keep your voice messages list neat and tidy by removing the messages you have already listened to. When you’ve listened to a voice message and no longer need it, you now can send it to the ‘trash.’ From your ‘trash’ folder, you can either recover the message (in case you accidentally deleted it!) or you can choose to remove it permanently.

trash read voice messages and webex meetings

 

Add Webex Teams contacts to your mobile device contacts (Android)

If you have contacts and calling features enabled in Webex Teams, you can now export your contacts from the app directly to your contacts on your mobile device. This way, you can go to the contacts on your phone and initiate a Webex Teams call right from there. To use this feature, just tap your profile picture, go to ‘Advanced,’ and turn on ‘Contacts Integration.’

Control Webex Teams from a different application

You can now control Webex Teams from different apps, like Cisco Finesse. Using a different app to control Webex Teams, you can use any of your normal calling functionality, like making calls, answering or ending calls, putting calls on hold and resuming, transferring calls, and even having conference calls with other users.

INTEGRATIONS

Easy access to the Webex App Hub!

Now you can quickly find the Webex App Hub using the new Apps button at the bottom of the left column in Webex Teams. Easily browse for apps like Smartsheet, Servicenow, and RSS bot to set up business-critical notifications and get more work done without leaving a space.

New Asana bot for Webex Teams!

Meet the updated Asana bot for project management in Webex Teams! Now you can create, search, and update Tasks and Subtasks from any group or 1:1 space. Quickly set up real-time notifications for changes or tasks marked complete to keep your projects running smoothly amongst your team. Follow this link to get started!

new Asana for Webex Teams

For more information on this and upcoming updates to Webex Teams, check out our help page here.

Learn More

See all of the Webex Teams Releases here

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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30 profiles of men and women open up on Teams
June update of Webex Teams

Summer is here! And with it comes the June update of Webex Teams and lots of fun new features. Let’s talk about what you can look forward to this month… 

MESSAGING & APP EXPERIENCE

Use Webex Teams in a Windows or Linux Virtual (VDI) Environment (Windows)

We’ve now added support for Webex Teams in a Windows or Linux virtual (VDI) environment. You can use all the built-in messaging, meetings, and calling functionality that you’re used to. Extra calling features are also available if your administrator has enabled them for you.

Mobile gets a makeover (iPhone, iPad and Android)

We’ve made some improvements to the design of the mobile app. Your profile picture, search area and device connection now remain at the top of the app as you move through each tab. There is also a new floating button for quicker access to tasks such as creating a space or sending a direct message.

Reactions that move! (Windows, Mac, iPhone iPad and Android)

We’ve made some exciting changes to our reactions – you’ll now see that they move! When you or somebody else reacts to a message you’ll see an animated reaction.

emojis: celebration, heart, thumbs up, smile, cry, astonish, and sad

See when people are busy through Outlook (Windows and Mac)

If you use the Outlook presence integration with Webex Teams, you’ll now see a new presence state – a Busy state in Outlook. When people are In a meetingOn a call, or Presenting in Webex Teams, they will show as Busy in Outlook.

Resize your app to be as small as you like (Windows and Mac)

Minimum size has been reduced and you can now resize the Webex Teams app to be as small as you like, making multitasking that much easier. Note that some elements may look unusual when the app is reduced past a certain size, and this is expected.

Add up to 30 people at once (Windows and Mac)

We’ve made it easier for you to bulk add people to a space or a team. You’ll be able to copy a list of up to 30 people and their emails from either Outlook or from Excel and paste them into any Add People input area in Webex Teams, including Create a Space, Create a Team and the People tab within an existing space. When you paste the email list, the 30 users are staged (you’ll see their profile pictures) for you to review and confirm before clicking ‘Add’.

30 profiles of men and women open up on Teams

Add links to your messages (Mac)

Today, you can add a link to text in Webex Teams through mark-down. We’ve improved that experience for you and made it a lot easier to insert a link into a message. You can now select an option to insert a link from the Format Text menu, this will pop up a new dialog box where you can add a link and edit the text of the link that you want to display in your message.

Team space showing a message being linked to a url

New faces & illustrations! (iPhone, iPad and Android)

You’ll be able to enjoy some of our new friendly characters and illustrations on the Space list, Open Search, Search results, Calls, and Filters.

friendly images including tangerine cat under water looking at an empty oyster shell and under a bunch of leaves. Small blue jays on tree branches

Have a peek into a space on iOS (iPhone and iPad)

When you have an unread space and you’re not sure if you want to open it or not, you can now ‘peek’ inside the space to see the most recent message there. To use, simply long press on a space and the preview will appear.

MEETINGS

See more people at the same time (Mac)

It’s here! The long-awaited grid view for Webex Teams meetings will be landing into your Mac app this June. You’ll now be able to see up to nine people at once during a meeting, making it that much easier to collaborate. The option will be available on the top right of your meeting window.

many faces looking at the computer screen representing multiple diverse people

CALLING

The calling service your administrator has set up for you determines which calling features you can use. If ­­­­you’re not sure what calling service you have, see Webex Teams | Find Out What Calling Service You Have.

Webex Calling

Add Contacts, Search Your Contacts, and Make a Call (Windows, Mac, iPhone and Android)

Add your co-workers into your Contacts list and group them however you like, making people easier to find when you need to chat or call. And on your mobile app, you can call someone from your Contact list and the calls remains in Webex Teams (your device’s calling app isn’t used).

You can even look up your Outlook contacts (Windows), local address book (Mac), and local phone contacts (iPhone, iPad, and Android) from Webex Teams, so you can easily find your contacts and make a call.

Add Contact

Call Control for Webex Teams Calls (Windows and Mac)

If you’re using a Cisco 700 series headset, you can use its USB adapter or Bluetooth to answer and end your calls, put calls on hold and resume them, as well as mute and unmute calls. 

Voicemail (Windows, Mac, iPhone and Android)

No more missing calls in Webex Teams. You get a dedicated Voicemail tab to manage all your voicemail. There’s a red badge counter that lets you know how many voice messages you have. You can check out the details of a message, play it, mark it as read, delete it or call back the sender. After you’ve listened to your messages, either with Webex Teams or your desk phone, the red badge counter disappears.

We already support this feature for Unified CM on desktop. See Webex Teams | Voicemail.

Voicemail (Windows, Mac, iPhone and Android)

Desk Phone Control Features (Windows and Mac)

When you dial a number from the app on your desktop and the call goes through your desk phone, you can put the call on hold or resume the call from your desktop app.

Desk Phone Control Features (Windows and Mac)

Missed Calls (Windows and Mac)

See how many calls you’ve missed with a red badge counter in the Calls tab. The Calls tab shows a list of incoming and outgoing calls and you can call someone back from your Call History. Your scheduled meetings are listed in the Meetings tab, making it easier for you to distinguish between the two types of communication.

Call Forward (iPhone and Android)

If you’re going to be away from your desk but don’t want to miss an important phone call, you can forward your calls to another phone number. Or, if you don’t want to be interrupted, you can send all your calls to voicemail instead.

We already support Call Forwarding in Calling in Webex Teams (Webex Calling) on your desktop. See Webex Teams | Forward Phone Calls.

Call Forward (iPhone and Android)

Single Number Reach (iPhone and Android)

With Single Number Reach, all incoming calls to your users’ work phones ring other numbers at the same time. You can add any numbers you want in your call settings.

We already support this feature in Webex Teams (Unified CM) on desktop. See Webex Teams | Get Phone Calls at Any Number.

Unified CM

Add Contacts, Search Your Contacts, and Make a Call (Windows, Mac, iPhone and Android)

Add your co-workers into your Contacts list and group them however you like, making people easier to find when you need to chat or call. And on your mobile app, you can call someone from your Contact list and the calls remains in Webex Teams (your device’s calling app isn’t used).

You can even look up your Outlook contacts (Windows), local address book (Mac), and local phone contacts (iPhone, iPad, and Android) from Webex Teams, so you can easily find your contacts and make a call.

Call Control for Webex Teams Calls (Windows and Mac)

If you’re using a Cisco 700 series headset, you can use its USB adapter or Bluetooth to answer and end your calls, put calls on hold and resume them, as well as mute and unmute calls.

Call Pickup (Windows, Mac, iPhone and Android)

If you’re in a customer support role and your co-worker isn’t able to answer an incoming call to their phone, you get a notification in Webex Teams if you’re both in the same pickup group. You can answer their call from the notification you get in the app. You can also pick up the calls in other pickup groups.

Look up contacts in Webex Teams

Share a Specific Application (Windows and Mac)

When you make a video call, you can choose a specific application to share, rather than having to share your whole screen.

Hunt Groups (Windows, Mac, iPhone and Android)

If your administrator sets you up with the Hunt Group calling feature, you can sign in or out of a Hunt Group from your Call Settings. When you’re signed in and a call comes into a group that you belong to, you’ll see the Hunt Group number on your incoming call notification.

Share Your Screen (Windows and Mac)

You can call someone from the app and have them answer your call on their desk phone and you can still share your screen with them. They can see your shared screen from their phone if the phone supports video, otherwise they’ll see the shared screen from the app.

You can share your screen regardless of whether the person you called is using a cloud-registered device or an on-premises device. Your screen share is still sent with a high frame rate (30 FPS), high resolution (1080p), and includes audio.

Lock Symbol for Secure Phone Calls (iPhone and Android)

When you’re on a secure phone call, you’ll now see a lock symbol letting you know that it’s secure. We’ve already made this available in Calling in Webex Teams (Unified CM) on your desktop.

For more information on this and upcoming updates to Webex Teams, check out our help page here.

Learn More

See all of the Webex Teams Releases here

Creating digital teams in Webex Teams series — Chapter 3: Whiteboards, no line on the horizon

Webex Teams — say hello to the new in-space design

Read more
Introducing Box integration for team collaboration
Box for Webex! Content has a new home on Box

During a time when many organizations have shifted to a nearly 100% remote workforce, Cisco Webex is introducing a new addition for enterprise content management on Webex Teams. It’s time to let go of your stacks of paper and say hello to Box for Webex!

Instant team collaboration, even when working remote

Remote teams need more than email chains, phone calls and static documents to most-effectively work together. Teams who are enabled to collaborate together on unified platforms, such as Webex, are able to co-create and share ideas as though they’re face-to-face, co-edit and make decisions much faster than through traditional means. The addition of Box to the enterprise content management feature set enables users to select Box as their document repository. Users can work together in real-time in Webex Teams, by sharing and viewing box content directly within the unified app.

Sharing and Viewing Box Content within unified app

Share and view files from Box

Share your Box files with everyone in a space and view the full file in a pop out window.

See file previews

See a preview thumbnail of shared files to quickly identify what the document is.

Update file sharing security setting

Ensure only the right users have access to shared files.

Box content is accessible and shareable from within Webex Teams and does not index the shared content in Webex Teams. The only metadata that is stored by Webex Teams is the file name and file type, so you know your data is secure.

Set up in minutes

If you already collaborate on Webex Teams, you can enable the Box integration through Control Hub, and access the content management settings to configure Box for users, or on a global level.

Services –>Message Setting–>Content Management–>Edit Settings

ECM 1.3 Adding a file from BoxNow more than ever, as workplaces transform, it is critical to have a seamless workstream of technology and tools that help you get work done. Cisco Webex and Box are here to help. We are working on ways we can deepen and expand how Webex can interoperate with the Box platform to ensure seamless, secure collaboration for users and admins, that will deliver best-in-class experiences.

For the full deployment guide on ECM configuration visit help.webex.com and start collaborating with your team using Box with Webex Teams.

Learn More

Embracing the rise of remote working

Administrators’ 3-step guide to managing devices remotely

Working smarter anywhere— Working remotely

Read more
Idea in a conversation box and a lightbulb
Make your voice heard with the User Community Feedback Portal

Here at Webex, we understand that innovation can come from anywhere, whether it’s from our engineering team, our partners, or passionate users like yourself. We want your feedback on new features or suggestions on how we can make our product even better for you. The User Community Feedback Portal is now open in the Webex Community, so submitting your ideas has never been easier. 

The User Community Feedback Portal 

What exactly is the User Community Feedback Portal? It’s the place to go in the Webex Community to offer new product ideas, make suggestions for current feature improvements, and even vote on other community members’ ideas. We always appreciate feedback and want you to have a voice in making Webex the best collaboration platform it can be. Here’s how it works: 

  • Go to the Webex Community and click on the Share a Product Idea tab 

Webex User Community

  • Explore Recent, Trending, or Popular submissions, filter based on the category, and even vote on ideas you like.

User Community

  • If you want to post your own idea, simply click the Add a new idea button and fill out the form before submitting. It’s that easy.

User Community Feedback

Add a new idea

Every category in the User Community Feedback Portal is assigned to a Webex product manager (PM) who can update requests with product timelines and status updates, so you know exactly what’s going on with your (or any other) suggestion.

How to vote

Even if you post your own ideas in the portal, you can still vote on other suggestions or innovations that you like. Once you find an idea worthy of your vote, click on the VOTE icon to the left of the idea. You’ll also see the number of votes the idea already has here, too. Once you click the VOTE icon, the box will turn green.

Virtual Background

Vote on something by mistake? Simply click the icon again to take it back. Here are some other things to consider:

  • Vote on any idea you really want to see come to fruition.
  • You can retract your vote on any idea if you changed your mind or if you don’t see if getting a lot of votes.
  • You’ll get an email notification if someone comments on the idea in the portal or the status changes.

There are so many ideas already posted in the Webex Community, so go check them out. We’re excited to see what brilliant ideas you have and can’t wait to start putting some of these suggestions into action. If you have any questions, feel free to reach out to me at cocallah@cisco.com.

Submit your idea today!

 

Cole Callahan, Webex Community Manager

About Cole – Cole manages the Webex Communities, including the IT Admin, Adoption Champions, and User Communities. He’s a kayak fanatic, and proud father to his incredible Foxhound, Daisy. He’s passionate about connecting customers, users, and admins with Webex.

Cole is a recent Ball State graduate and award-winning documentarian (seriously!) who has previously launched online communities for other organizations. As the Community Manager here at Cisco, Cole launched our community spaces, engages with members, encourages conversations, and is your go-to guy for everything relating to Webex Communities. Feel free to connect with him on LinkedIn.

 

Learn More

How to launch a community with Webex Teams

A broadcasters How to Guide to live stream Webex

Live streaming with Webex Meetings for your virtual events: What’s new and how to use it

Read more
Cute scruffy brown dog sitting on an office table while man in background wearing glasses types on his computer
May update of Webex Teams

MESSAGING

Introducing app update controls in Webex Teams

This May, Webex Teams admins will have access to product controls which will allow you to choose how often the app gets updated for your users. Options include updating the app monthly or quarterly. This means, if desired, you can reduce the number of updates presented to users. With this, you’ll also be able to defer the deployment of updates by up to four weeks for the monthly update option or two weeks for the quarterly update option. This gives customers a chance to complete any required validation of the new software update. For more details, check out this blog.

Isn’t there a space for that? (Windows and Mac)

We are all guilty of accidently making a new space where we could have re-used another. This feature will help you with that. You’ll get a chance to re-use old spaces as you’re trying to create a new one. If there is an active space with the group of people that you have staged, you’ll see a list of spaces you’re already in with those people. Similarly, when you start typing a space name, you’ll be shown a list of spaces with similar names that you are already in. This helps reduce the creation of unnecessary, duplicate spaces.

Create a Space

A new reaction! (Windows, Mac, iPhone, iPad, and Android)

You can now express yourself even more using reactions. If someone made you laugh with their message, simply react with our new (Haha) emoji! In addition to that, our existing Happy emoji becomes Smile and the Surprised emoji becomes the Wow emoji.

Development Agenda

‘Seen by’ for read receipts (Windows and Mac)
You might now notice the words ‘seen by’ appearing next to your read receipts in a space. This is to make it quick and easy for first time users to understand what the avatar read receipts are.

MEETINGS

See more people at the same time (Windows)

It’s here! The long-awaited grid view for Webex Teams meetings will be landing into your Windows app this May. You’ll now be able to see up to nine people at once during a meeting, making it that much easier to collaborate. The option will be available on the top right of your meeting window.

Grid view for Webex Teams

A new look for an in-space ‘meet’ (Windows and Mac)

Before, the green icon on the top left of a group space for starting an ad hoc meeting was a combined video camera and phone icon. This has changed to be more descriptive and understandable to users, it is now simply ‘meet’. You will see the same icon when you start a search and hover over a space to start an ad hoc meeting.

CALLING

Webex Calling

Fewer clicks to make a call (Windows and Mac)

You don’t have to click meet icon first and then choose whether to make the call with audio only or share your video. You can make that choice right away.

Single number reach (Windows and Mac)

With Single Number Reach, all incoming calls to your users’ work phones ring other numbers at the same time. You can add any numbers you want in your call settings.

We already support this feature in Webex Teams (Unified CM) on desktop. Check out this help page for more information.

Pull a call from one device to another (Windows and Mac)

You can easily move an active call from one device to another. Take a call on your mobile app, and when you get to the office, simply pull the active call to your desktop. The active call moves to the new device and ends on the old device.

High Definition (HD) video (Windows and Mac)

You can enable or disable HD video. Just click your profile picture, go to Settings (Windows) or Preferences (Mac), select Video, and then enable or disable the setting. You may want to disable HD video if your computer CPU is running high or you want to save network bandwidth during a call or meeting.

Direct callback from your call history (iPhone, iPad, and Android)

Just one tap and you can call someone back…simply tap the Call icon beside someone’s name or number in your Call History and you automatically call the person back at the number they called you. You no longer need to choose what number you want to reach them at.

We’re also making this available in Webex Teams calls.

Voicemail in Webex Teams (iPhone, iPad, and Android)

No more missing calls in Webex Teams. If you’re using Calling in Webex Teams (Webex Calling) on your iPhone, iPad, or Android, you’ll see a red badge counter (Message Waiting Indicator) next to the Calls tab letting you know you have a voice message. If you want to listen to your messages, go to the Calls tab and click on Call Voicemail to dial into the voicemail system. From your voicemail system, you also can record a personal greeting, delete a message, and so on. After you listen to your messages (from the app or your desk phone), the red badge counter disappears.

We already support this feature on desktop. See this help page for more details.

Merge two calls (iPhone, iPad, and Android)

When you’re on a phone call and you receive an incoming phone call in Webex Teams, you can merge the two phone calls into one and have everyone in the same phone call.

We already support this feature on desktop. For more information, take a look at this help page.

Start a conference call (iPhone, iPad, and Android)

We’re making collaboration even easier. Need another opinion while you’re on a call? You can add up to 6 people while you’re in a 1–to–1 call.

We already support this feature on desktop. See this help page for more details.

Call statistics (iPhone, iPad, and Android)

When you’re in a call or meeting, you can tap More button (three dots button) to check call statistics, such as packet loss, latency, and resolution rate.

View full screen share (iPhone and iPad)

When you’re in a call and the person you’re chatting with shares their screen, you can see what they’re sharing more clearly. Rather than their screen and video taking up equal real estate, their screen takes up your full view while their video just takes up a small space in the corner.

Switch to and from a bluetooth device during a call (iPhone, iPad, and Android)

During a call, you can switch from your headset or speaker to a Bluetooth device with the tap of a button.

Unified CM

Use desk phone control for Webex Teams calls (Windows and Mac)

When you’re connected to your desk phone from Webex Teams, you can make and answer Webex Teams calls. The audio and video goes through your desk phone but you can still share your screen from the app.

Use Health Checker for phone services status (Windows and Mac)

If you’re unsure whether you’re Phone Service is working properly, you can check out the status of your phone connection from the app. On Windows, click your profile picture and then go to Help > Health Checker. On Mac, go to Help > Health Checker. Health Checker tests your connection and lets you know if there’s a problem.

Fewer clicks to make a call (Windows and Mac)

You don’t have to click meet icon first and then choose whether to make the call with audio only or share your video. You can make that choice right away.

High Definition (HD) video (Windows and Mac)

You can enable or disable HD video. Just click your profile picture, go to Settings (Windows) or Preferences (Mac), select Video, and then enable or disable the setting. You may want to disable HD video if your computer CPU is running high or you want to save network bandwidth during a call or meeting.

Direct callback from your call history (iPhone, iPad, and Android)

Just one tap and you can call someone back…simply tap the Call icon beside someone’s name or number in your Call History and you automatically call the person back at the number they called you. You no longer need to choose what number you want to reach them at.

We’re also making this available in Webex Teams calls.

Call statistics (iPhone, iPad, and Android)

When you’re in a call or meeting, you can tap More button (three dots button) to check call statistics, such as packet loss, latency, and resolution rate.

View full screen share (iPhone and iPad)

When you’re in a call and the person you’re chatting with shares their screen, you can see what they’re sharing more clearly. Rather than their screen and video taking up equal real estate, their screen takes up your full view while their video just takes up a small space in the corner.

Switch to and from a bluetooth device during a call (iPhone, iPad, and Android)

During a call, you can switch from your headset or speaker to a Bluetooth device with the tap of a button.

INTEGRATIONS

Jira Server Bot
The latest updates to the Jira Server bot for Webex Teams support 2-way functionality, making it easier for your entire team to build, monitor, and release software in a timely manner. Now you can create issues like bugs, tasks, and stories from any space as well as setup real-time notifications for issues in your Jira project. Quickly see what’s been updated recently, assigned to you, or even list issues you’re watching from within a Webex Teams space. Learn more on the Webex App Hub.

Learn more on this and upcoming updates to Webex Teams

Learn More

See all of the Webex Teams Releases here

Webex Teams product update controls

Love your meeting!

Read more
April update of Webex Teams. Man using laptop at home
April update of Webex Teams

Another month and another exciting update of Webex Teams! Let’s talk about this April’s new features…

MESSAGING

Webex Teams Supports XMPP Messaging (Windows and Mac)

Are your colleagues using Jabber, Pidgin or another XMPP app? Now that Webex Teams supports XMPP, you’ll have the ability to send a plain text message to someone using an XMPP app. Your administrator can enable the XMPP communication and ensure that you can only communicate with people on XMPP apps from specific domains or organizations.

Webex Teams Supports XMPP

 

Webex Teams Supprts XMPP Messaging (Windows and Mac) _2

 

Make the Most of Your Message Area (Windows and Mac)

In group spaces (especially larger ones), when lots of people leave or are added around the same time, your message area can get clogged up with notifications that – maybe – aren’t all that important to you. Sometimes, this can cause you to lose context of messages sent before or after these in-space notifications. From now on, you’ll see these notifications grouped and collapsed, with the option to expand if you want to see more detail. This allows users to focus on the important stuff.

 Make the Most of Your Message Area (Windows and Mac)

Actions on Any Message (Windows, Mac, iPhone, iPad and Android)

Sometimes you need to add a comment or context to a meeting that has been scheduled. Now you can! With this update, you’ll be able to perform all your messaging actions on a calendar invite in a space. This includes starting a thread, quoting or flagging the calendar invite when it appears in a space. On desktop, you’ll also be able to forward the calendar invite information to another space.

Actions on Any Message (Windows, Mac, iPhone, iPad and Android)

 

Edit Message on Mobile (iPhone, iPad and Android)

How often do we send a message on mobile before we see we’ve misspelled something or forgotten a word? Too often!

We introduced Edit Message on desktop a while back, and now we’re excited to announce the arrival of this feature on mobile. No matter the mistake, you can now go back and edit your message as soon as it’s sent. No more embarrassing blunders! After you confirm the update, a note next to the message indicates that it’s been edited.

April Updates

CALLING ­

Webex Calling

Audio Quality Enhancements

Opus codec for calls is now supported between Multiplatform Phones, Webex Teams, and room devices. You’ll experience better sound quality and lower bandwidth usage.

Desk Phone Control (Windows and Mac)

Dial a number from the app on your desktop and your call goes through your desk phone. Pick up your handset, use your headset, or talk over your speakerphone on your phone.

We’re making this available in Calling in Webex Teams (Webex Calling). We already support desk phone control in Webex Teams (Unified CM) on your desktop. See this article for more information.

Transfer a Call (iPhone, iPad and Android)

Sometimes if you’re on a phone call, you need to transfer that call to someone else. Now you can. You’ll also have the chance to let the person know why you’re transferring the call to them.

Add a Pause to a Dial String (Windows, Mac, iPhone, iPad, and Android)

You can add a pause to an entered phone number, which you might need if you’re joining a conference call and need to enter numbers in response to the automated system. You can add a comma (,) to the number, which gives a 1-second delay in the dialing. You can add several commas in a row to extend the delay. You could enter something like: 95556543123,,,,56789.

We already support this feature in Webex Teams (Unified CM) on your desktop. See this help page for more details.

Emergency Calling (iPhone, iPad, and Android)

If you make an emergency call in Webex Teams, the call is made using your device’s phone app, making it easier for Emergency Services to pinpoint your location through your network carrier.

Pull a Call from One Device to Another (iPad, iPhone and Android)

You can easily move an active call from one device to another. Take a call on your mobile app, and when you get to the office the office, simply pull the active call to your desktop. The active call moves to the new device and ends on the old device.

Direct Callback from Your Call History (iPhone, iPad, and Android)

Just one tap to call someone back! Simply tap the Call icon beside someone’s name or number in your Call History and you automatically call that person back at the number they called you on. You no longer need to choose what number you want to reach them at.

Unified CM

Auto-Discovery of Service Domain (Windows, Mac, iPhone, iPad, and Android)

Your admin can make your life a lot easier by getting your service domain added automatically to your Phone Services settings in Webex Teams. That way, you don’t need to manually enter a domain and can sign in right away to use the advanced calling features available to you.

Adjust Your Device Volume and Preferences (Windows and Mac)

Get a wide range of audio options during your meetings or calls. When you’re in a call, you can adjust the speaker or microphone directly from the call or meeting window by clicking the three dots menu button and selecting Audio Options. You can also choose your preferred speaker and microphone, so that any new plugged in devices don’t get automatically selected. If you wish to go with your operating system’s devices, you can choose Use system setting and Webex Teams will follow suit. You can also access these options in Audio Preferences.

Make it Easier to Handle Calls from Anywhere (iPad, iPhone and Android)

Don’t worry about missing that important phone call because you’re away from your desk. You can have your work calls ring any phone number so when you get a call, Webex Teams rings plus any other numbers you set up. Unless you’re setting up phone numbers, you no longer have to go to settings.webex.com to turn on this feature. You can turn it on straight from the app.

We already support Single Number Reach in Calling in Webex Teams (Unified CM) on your desktop. Check out this article for further information.

Direct Callback from your Call History (iPhone, iPad, and Android)

Just one tap to call someone back! Simply tap the Call icon beside someone’s name or number in your Call History and you automatically call that person back at the number they called you on. You no longer need to choose what number you want to reach them at.

Check your Voicemail (iPad, iPhone and Android)

No more missing calls in Webex Teams. If you’re using Calling in Webex Teams on your mobile, there will be an option in your Calls tab to manage your voicemails. There’s a red badge counter that lets you know how many voice messages you have. You can check out the details of a message, play it, mark it as read, delete it or call back the sender. After you’ve listened to your messages, either with Webex Teams or your deskphone, the red badge counter disappears.

Answer Calls without Sharing Video (iPhone, iPad and Android)

Bad hair day? On-the-go? You can choose to answer every Webex Teams call without sharing your video.

We already support this feature in Calling in Webex Teams (Unified CM) on your desktop. See this help doc for more details.

Emergency Calling (iPhone, iPad, and Android)

If you make an emergency call in Webex Teams, the call is made using your device’s Phone app, making it easier for Emergency Services to pinpoint your location through your network carrier.

Forward your Phone Calls to Another Number (iPhone, iPad, and Android)

If you’re going to be away from your desk but don’t want to miss an important phone call, you can forward your calls to another phone number. Or, if you don’t want to be interrupted, you can send all your calls to voicemail instead.

We already support Call Forwarding in Calling in Webex Teams (Unified CM) on your desktop. Take a look at this help doc to find out more.

SECURITY

HITRUST certification for Webex Teams

“Developed by healthcare and IT professionals, the HITRUST Common Security Framework (CSF) helps organizations by providing an efficient and prescriptive framework for managing the security requirements inherent in HIPAA.” (Source: HITRUST)

We know how important security is to our users. We are proud to announce that in Webex Teams, we are now HITRUST certified. This certification supports customers who must meet HIPAA compliance, such as in the healthcare industry. This work validates HIPAA compliance on Webex Teams, Control Hub & Webex API as certified platforms for storage of Personal Health Information (PHI). This expediates contracts & security reviews in addition to ISO27001 certification and SOC2 Type II reports.

HITRUST certification for Webex Teams- Wording TBC

For more information on this and upcoming updates to Webex Teams, check out our help page 

Learn More

See all of the Webex Teams Releases here

Creating digital teams in Webex Teams series: Chapter 3: Whiteboards, no line on the horizon

How to launch a community with Webex Teams

Read more
March update of Webex Teams. Smiling woman sitting at her computer facing a colleague and smiling while talking wearing a white button up shirt
March update of Webex Teams

It’s here! This month’s update marks the arrival of the highly anticipated new in-space design! To get this exciting update with lots of other cool new features, download the latest version of Webex Teams from here.

MESSAGING

A brand new in-space design (Windows and Mac)

Get ready to become a lot more productive! We’ve redesigned how you work inside a space. Now, you will experience a sleek new layout with all your most important in-space features and actions just one click away. The aim of this new design is to improve discoverability and usability as well as to make the app truly scalable.

If you would like a detailed description of everything that’s changed with this design update, this blog walks through everything step by step.

For an at a glance visualisation of what’s changed, check out this dedicated help page.

A brand new in-space design (Windows and Mac)

On the go custom status (iPhone, iPad, and Android)

In February, we made it possible to add a custom status on your desktop. Now, you will be able to do the same on mobile. If you’re running late, stuck in traffic, or out for lunch, you can let everyone know right from your mobile. Access this feature on mobile by clicking your avatar. Any status you set will stay active for up to 7 days unless you clear it.

On the go custom status (iPhone, iPad, and Android)

Turn off @all mentions (Windows and Mac)

We all know someone who is a little too fond of using @all mentions. In larger spaces, this can be really distracting and almost feel like spam in your inbox. Now, in moderated spaces, moderators will have the ability to disable @all mentions for everyone in the space. This toggle is available on desktop in Space Information under Moderator Settings. When turned off, a notification is sent into the space to let everyone know it’s no longer possible to @mention to all in this space.

Turn off @all mentions (Windows and Mac)

Organize your spaces (Windows, Mac, iPhone, iPad and Android)
For anyone who hasn’t yet discovered this great way to organize your spaces list, Separate People and Spaces will be turned on by default. This can be easily turned off by clicking on your filters at the top of your space list and unticking ‘Separate People and Spaces’ or by going to your appearance settings. Users who have already toggled this feature will see no change.

CALLING

Webex Calling

Forward your calls (Windows and Mac)

If you’re going to be away from your desk but don’t want to miss an important phone call, you can forward your calls to another phone number. Or, if you don’t want to be interrupted, you can send all your calls to voicemail instead.

We already support Call Forwarding in Calling in Webex Teams (Unified CM) on your desktop. See this help doc for more information.

Let’s make it a conference call (Windows and Mac)

Collaboration just got easier. Need another opinion while you’re in the middle of a call? You can now add up to 6 people while you’re in a 1–to–1 call.

We already support conference calls in Webex Teams (Unified CM) on your desktop. See this help doc for more information.

I have a voicemail! (Windows and Mac)

No more missing calls in Webex Teams. If you’re using Calling in Webex Teams (Webex Calling) on your desktop, you’ll see a red badge counter (message waiting indicator) next to the Calls tab letting you know you have a voice message. If you want to listen to your messages, go to the Calls tab and click on Call Voicemail to dial into the voicemail system. From your voicemail system, you also can record a personal greeting, delete a message, and so on. After you listen to your messages (from the app or your desk phone), the red badge counter disappears. Get more information here.

Unified CM

Is that another voicemail? (Windows and Mac)

If you’re using Calling in Webex Teams (Unified CM) on your desktop, you’ll now get a dedicated Voicemail tab to manage all your voicemails. There’s a red badge counter that lets you know how many voice messages you have. You can check out the details of a message, play it, mark it as read, delete it or call back the sender. After you’ve listened to your messages, either with Webex Teams or your desk phone, the red badge counter disappears. Get more information here.

Let’s make it a conference call (iPad and Android)

We’re making collaboration even easier. Need another opinion while you’re on a call? You can add up to 6 people while you’re in a 1–to–1 call.

We already support conference calls in Webex Teams (Unified CM) on your desktop.

Merge two calls (iPhone, iPad, and Android)

When you’re on a phone call and you receive an incoming call in Webex Teams, you can merge the two phone calls into one and have everyone in the same call.

We already support merge if you’re using Calling in Webex Teams (Unified CM) on your desktop. Check out this help doc for info.

INTEGRATIONS

New ServiceNow Bot for Webex Teams! (Windows, Mac, iPhone, iPad and Android)

Integrate Servicenow with Webex Teams today using the new Servicenow Bot from the Webex App Hub. Easily create, update and resolve incidents directly from any group or 1:1 space. Talk to your Servicenow admin to get custom real-time notifications keeping your team in the know whenever there’s a new situation. Learn more here.

To see this great new feature in action, check out this video.

 

Connect Smartsheet with Webex Teams! (Windows, Mac, iPhone, iPad and Android)

 

Connect Smartsheet with Webex Teams! (Windows, Mac, iPhone, iPad and Android)

Do you use Smartsheet for project planning and tracking? Now, you can connect Smartsheet with Webex Teams using the new Smartsheet bot. Easily setup real-time notifications for sheet changes, comments added, or even new sheets shared with you all from a Webex Teams space. Now you can quickly add comments, rows, and even share a sheet with a colleague using the latest bot. Get started with more details on the Webex App Hub here.

New ServiceNow Bot for Webex Teams! (Windows, Mac, iPhone, iPad and Android)

 

For more information on this and upcoming updates to Webex Teams, check out our help page here.

Learn More

See all of the Webex Teams Releases here

Webex Teams — say hello to the new in- space design

Working smarter anywhere — Working remotely

Read more
February update of Webex Teams
February update of Webex Teams

This months’ update brings presents in the form of presence! There’s lots of other cool new features to talk about this February…

MESSAGING

Know who’s available at a glance! (Windows, Mac, iPhone, iPad, and Android)

Before this update, it was quite difficult to see other user’s profile pictures when they were in certain presence states. Some availability overlays – like in a meeting or presenting – covered their entire avatar. When we set about solving for this, we undertook a larger redesign effort of user presence across the app. This involved a visual refresh of the iconography as well as new availability color states so others can quickly see if you’re free or not:

  • Red – a user has either put themselves into ‘Do Not Disturb’ or is presenting. They won’t receive push notifications.
  • Amber – the user is either in a meeting or on a call. They will receive notifications but may be slow to respond.
  • Green – the user is active and ready to receive your message.

February Webex Teams update: Know who's available at a glance

Let everyone know what’s on your mind with a custom status (Windows and Mac)

Popping out for lunch? Working remotely? Really busy? Share any status you like with your colleagues to give them more context as to why you’re late for a meeting, not at your desk when they’re looking for you, or simply how your feeling today. This is a quick way to let everyone know what’s going on with you with just one update. To start, you’ll have the option to select any of four pre-defined custom statuses. If you decide to get creative with ‘Set a new status’, these custom statuses will be saved to replace the pre-defined options.

Custom status in Webex Teams

Decide when to be disturbed (Windows and Mac)

When you set yourself into ‘Do Not Disturb’ (DND), you were restricted to a set list of options to choose from. What if you wanted to set yourself into DND until your next meeting? Or until the end of your working day? Now you can. With this update, we’re giving you the option to set a time to choose how long you want to be in DND for. If you happen to get your work done quickly, you can easily ‘clear’ your DND availability in the same way you set it.

decide when to be disturbed and Webex Teams

See more spaces with much less scrolling (Windows and Mac)

Some people like to have lots of information available to them at a glance. In Webex Teams, something we hear regularly as a pain point for people is that they simply can’t see enough spaces in the space list at once. This February, you will have the option to put yourself into ‘Compact Mode’. This new option is available by going to Settings Appearance. You will be able to see lots more spaces without having to scroll as much!

See more spaces with much less scrolling (Windows and Mac)

Collaborate on your Box files in Webex Teams (Windows and Mac)

If your admin has enabled access to this and you have the necessary Box app permissions, you will now be able to share, preview, view and co-edit your Box files all without having to leave the Webex Teams app. You will also be able to upload files directly into Box from the app, making co-collaboration on documents that much easier.

Visual updates to screens (Windows and Mac)

Webex Teams has gotten a lot more colorful this month with the addition of our feline mascot, Quinn! You can now enjoy new illustrations on the Create a Space, Contact a Person, Forward a File, and Create a Team screens. You’ll also see Quinn when you’re doing a search or looking at some of our empty state screens.

All the amazing new illustrations you’ll see across the app in coming months were drawn by our incredibly talented Visual Designers.

Collaborate on your Box files in Webex Teams (Windows and Mac)

Keep control of your spaces in a team (Windows and Mac)

Sometimes people get added to a space within a Team they aren’t a member of. Now, we’re giving admins the power to choose what these Team ‘guests’ can do. If enabled, Team guests won’t be able to add or remove people, change the space name, or edit space settings. Find more information on this here.

Screen capture anywhere, anytime (Windows)

If, like most people, you have a multi-monitor set up at your workstation, this feature is for you. Now, you can use the screen capture option in the compose area of Webex Teams on any of your connected monitors.

An enhanced system tray experience (Windows)

This month sees the addition of a right click menu on the Webex Teams icon in your Windows system tray (found next to the time/date in the corner of your taskbar). This menu offers lots of quick access options to useful menus in the app. If you’ve closed or minimised Teams are curious to see whether you have any new notifications, you can find your unread message count on this icon at any time.

Keep up to date with more notifications (Windows)

Get more notifications for new messages! When the Webex Teams app is closed to the system tray and you get a notification, the Webex Teams icon will reappear on your taskbar. You can decide how this feature works by going to Settings Notifications.

New Google tasks bot for Webex Teams (Windows, Mac, and Mobile)

With the latest update to the Google Tasks bot, you can now create, update and search for Tasks directly within Webex Teams itself. Keep yourself up-to-date on your to-do lists with real-time notifications like task updated or marked complete.

Learn more about it here and other Apps on the Webex App Hub.

New Google Tasks Bot for Webex Teams (Windows, Mac, and Mobile)

On-the-go reactions! (iPhone, iPad, and Android)

In January, we saw one of the most coveted features of modern chat apps appear in Webex Teams – Reactions. On mobile, we had the ability to ‘see and agree’. This meant you could add to a reaction in the mobile app when somebody added it on the desktop aps. This month is giving mobile users exactly what we want – the power to add reactions on mobile. Reactions are a fast, on-the-go way to acknowledge or respond to a message, making them the dream mobile feature. That’s why we are so excited to bring this to all our mobile users. Same as desktop, you can add a max of two reactions at a time to each message.

On the go reactions and Webex Teams

Separate people and spaces with tabs (iPhone and iPad)

On desktop, people are loving the people/spaces split. It’s a big help when you have lots of spaces to manage and keep track of. Now, you’ll be able to do the same on mobile. After enabling this through your settings, you’ll have the same three options as desktop – to view all your spaces in one list, to see a list of one-to-one spaces with people or to view the list of group spaces you’re part of.

Separate People and Spaces with Tabs (iPhone and iPad)

Find your favorite spaces faster (iPhone and iPad)

We’re making it easier for you to focus on those most important spaces on mobile. Let them take their well-deserved position at the top of the spaces list. You can focus on those conversations and get back to them quickly. Don’t worry; you’ll still see your other spaces too, right below your favorites.

Find your favorite spaces faster and Webex Teams

CALLING

Cisco headsets automatically added to Control Hub (Windows and Mac)

When you use your Cisco headset with Webex Teams, your administrator can now keep track of it in Webex Control Hub. This lets them track inventory and troubleshoot issues for you.

We’re making this available in Calling in Webex Teams (Unified CM and Webex Calling).

Merge two calls (Windows and Mac)

When you’re on a phone call and you receive an incoming phone call in Webex Teams, you can merge the two phone calls into one and have everyone in the same phone call.

We’re making this available in Calling in Webex Teams (Webex Calling).

Call Waiting in Webex Teams (iPhone, iPad, and Android)

When you’re already in a call and someone else calls you, you can choose how you want to handle the incoming call. For example, you can put the active call on hold and answer the second call.

We already support call waiting if you’re using Calling in Webex Teams on your desktop. See Webex Teams | Answer Call Waiting for info.

We’re making this available in Calling in Webex Teams (Unified CM) and Webex Teams (Webex Calling).

Transfer a Phone Call (iPhone, iPad, and Android)

We’re continuing to bring more calling features to your mobile Webex Teams app. When you’re on a phone call, you can transfer that call to someone else. You’ll have a chance to let the person know why you’re transferring the call to them. (We already support transfer if you’re using Calling in Webex Teams on your desktop. See Webex Teams | Transfer a Phone Call for info.

We’re making this available in Calling in Webex Teams (Unified CM).

Curious about next months’ offerings? Check out this blog for details on the super exciting design update on its way to you!

For more information on this and upcoming updates to Webex Teams, check out our help page here.

Learn More

See all of the Webex Teams Releases here

Webex Teams- say hello to the new in-space design

Webex Teams product update controls

 

Read more
February update of Webex Teams to include
Webex Teams product update controls

You’re in control

Available to all customers with our May Desktop update, Webex Teams customers will have the ability to control product updates, allowing you to choose how often Webex Teams is updated for your users, providing you with the option to update the app monthly or quarterly. This will allow the number of updates presented to users to be reduced if desired. We’re also enabling you to defer the deployment of these by up to 4 weeks for the monthly update or up to 2 weeks for the quarterly update to enable your business to complete any required validation of the software update. These app update controls will be available through your Admin accessed Control Hub.

Continuous delivery of product improvements

We are witnessing the rapid growth and adoption of Software as a Service (SaaS) apps in enterprises across all sectors. With an increasing shift of our workload to the cloud, already almost 100% of all enterprises are using some form of cloud service today.*

Our monthly delivery of Webex Teams adopts this SaaS model and provides users a monthly set of new features and content. With each monthly update of the Webex Teams desktop apps, an organization can easily stay up to date with the very latest features and fixes delivered by our product team, and we would always encourage customers and partners to stay on this cadence.

In fact, much of these improvements are delivered on our Webex platform which is continuously updated to deliver new end users experiences. Keeping on the latest app updates will ensure that your users can take advantage and enjoy these new updates.

Meeting business needs

We recognize that our customers wish to gain the advantages of continuous delivery but balance that with the organization’s needs to be in control of what software is deployed on their desktops and what user experiences are provided.

This balanced approach empowers administrators to meet the needs of stakeholders such as their Security Team but at the same time realize the benefits of managed continuous delivery.

What’s on offer

With these new changes we’re enabling an administrator to opt in and reduce the cadence of the Desktop app updates while also providing for a preview period prior to the rollout of the product update. This new product update program puts the control into the hands of the administrators as

they can choose through Control Hub to deploy Webex Teams at a cadence which works best for their organization. Our cadence options range from every month to every 3 months (Quarterly).

The preview period, defined through a deferral option on Control Hub, complements the cadence program which allows for an organization to preview the product updates prior to an organisation-wide roll out. This deferral window will allow the administrator to pass any required internal validation checks and also allow for the creation of any collateral to support a companywide update or roll out of Webex Teams. This deferral period can range from 1 to 4 weeks.

In Control Hub, administrators can review when any updates are scheduled to roll out to their organization, according to the cadence and deferral options which have been chosen. As normal, end users will receive the standard update icon in Webex Teams and the app will continue to auto update on restart.

Mobile

Our Webex mobile applications can be controlled via Mobile Device Management / Mobile Application Management solutions. More information can be found here

As we move toward a Webex unified application, you will see a continued evolution of the product update management program.

Further Reading
https://help.webex.com/en-us/1c148db/Configure-Product-Update-Controls-for-Webex-Teams

See how you can make teamwork your best work

Learn More

Cloud adoption statistics

See all of the Webex Teams Releases here

How to increase remote employee productivity during the holiday season with Webex Teams

A new look “theme” for Webex Teams — Windows and Mac

New security and compliance features in team collaboration tool, Webex Teams

What are the configuration policies for Webex Meetings?

IT administrators can add configuration policies to devices that are enrolled in an EMM solution. Sign in to the EMM console and approve Webex Meetings from Managed Google Play. IT administrators can then add app configuration policies for the Webex Meetings mobile app. After a user installs Webex Meetings, their device automatically configures the app.

Read more
Ever get a message that you just can’t figure out how to respond to? If, like many of us, your answer is yes, then this feature is for you. This month, Webex Teams is introducing a new way to respond to messages.
January update of Webex Teams

DESKTOP

Respond with a reaction! (Windows and Mac)

Ever get a message that you just can’t figure out how to respond to? If, like many of us, your answer is yes, then this feature is for you. This month, we’re introducing a new way to respond to messages. Reactions are an exciting new feature which allow you to acknowledge your colleagues’ messages without even touching your keyboard. Choose from six different emojis and add up to two reactions to any message in a space. Reactions are also a great way to get quick feedback on an idea.

Choose from six different emojis in Webex Teams and add up to two reactions to any message in a space. Reactions are also a great way to get quick feedback on an idea.

Find Messages Faster (Windows and Mac)

Sometimes I find myself scrolling through the message history of a space looking for a certain message or file. This is time consuming and isn’t always the most successful method. Then I remember that we have a quick way to search in a space by using the ‘In:’ modifier in a search. This month, we’re making that search modifier much more convenient to use. You will find a magnifying glass icon in the top right corner of every space next to the call/meet button, and with one click, you can search through all the messages or content of the selected space. Talk about a time saver!

This month in Webex Teams You will find a magnifying glass icon in the top right corner of every space next to the call/meet button, and with one click, you can search through all the messages or content of the selected space. Talk about a time saver!

Tour Webex Teams (Windows and Mac)

New to Webex Teams? Don’t worry, our new in-app mini tours will help you find your way around. The first phase of these tours will include a tour of the app, how to contact a person or create a space, as a well as an option to practice starting a meeting. The goal of these tours is to make the onboarding experience quick and easy for new users. Users can find and access these tours at any time by clicking the ‘?’ help icon on the lower left corner of the app. The help center is still accessible through a link of this new widget. Over the next few months, you can expect to see new tours and help options added to this widget.

New to Webex Teams? Don’t worry, our new in-app mini tours will help you find your way around. The first phase of these tours will include a tour of the app, how to contact a person or create a space, as a well as an option to practice starting a meeting.

Pop Out Calls and Meetings (Windows and Mac)

We all like to multi-task. It’s something we’ve all learned to love in the modern work environment. Back in October, we made it possible to pop-out chats and spaces so you could focus on certain conversations. Now, your calls and meetings will pop out into a new window. This means you can be productive in Teams and present in a call or meeting at the same time.

Calling – When you’re calling someone, the call window will pop out, and you will be able to access all your calling features. You will still be able to respond to critical messages.

Meetings – After you click to join your meeting, the new pop-out window will let you choose your audio and video preferences for the meeting. So, if you don’t want to join with your video turned on, you can turn it off. When you have some downtime in your meetings, you can keep reading and responding to messages in your spaces.

New Salesforce Bot for Webex Teams (Windows, Mac, and Mobile) 

Now, you can create Salesforce Opportunities, Contacts, and even Tasks directly within Webex Teams. Leveraging the new Buttons & Cards framework, the latest Salesforce Alerts bot now lets you and your team members quickly choose from drop-down menus and lists to create and update Salesforce records instantly while also taking advantage of time-critical notifications.

Learn more about it here and other Apps on the Webex App Hub.

Choose from six different emojis in Webex Teams and add up to two reactions to any message in a space. Reactions are also a great way to get quick feedback on an idea.

Buttons and Cards School (Windows and Mac)

Have you heard about the new Buttons and Cards feature, but haven’t had the time to dig in and understand what it takes to add Buttons and Cards to your Webex Teams messaging application? Now there is a fun and easy bot that can teach you all about Buttons and Cards using… Buttons and Cards! If you already have some experience creating Webex Teams messaging applications and need to get up to speed on Buttons and Cards, this bot is for you, just add cardSchool@webex.bot to a space and take your messaging app to the next level.

New Design for Teams Tab (Windows and Mac)

This month brings a whole new visual design to the ‘Teams’ tab of Webex Teams. The goal of this change is help make it easier to find a team quickly.

This month brings a whole new visual design to the ‘Teams’ tab of Webex Teams. The goal of this change is help make it easier to find a team quickly.

Visual Improvements for Notifications (Windows)

The notification toasts you receive for messages, meetings and calls in Webex Teams will now be a lot clearer with new visual enhancements.

MOBILE

New Filter Navigation (Android)

Filters are moving onto the top right of your spaces list, the same as is currently in desktop. This makes it a whole lot easier for you to access your filters faster while on mobile.

Separate People and Spaces with Tabs (Android)

We’re giving you the option to choose how you view your spaces. You can keep spaces all in one list or you can choose to have them organized in tabs. The tabs allow you to view your group spaces separately from your one to one chats with people. You will also still have the option to view them in one flat list with the ‘all’ tab.

Keep Your Favorite Spaces at the Top (Android)

We’re making it easier for you to focus on those most important spaces. Let them take their well-deserved position at the top of the spaces list. You can focus on those conversations and get back to them quickly. Don’t worry; you’ll still see your other spaces too, just below the favorites in the list.

CALLING

Support for Bluetooth Cisco Headsets (Windows and Mac)

You can connect to the Cisco Headset 700 Series headsets using Bluetooth and make and answer calls, mute them, and put them on hold directly from the headset controls.

Share Your Screen While on a Call using your Personal Device (Windows and Mac)

Do you use your personal device to make calls? We’re adding a new Share option to Webex Teams for these calls. When you’re on a call using your personal device, you can choose to share your screen into the call without joining the audio and video of the call.

Lock Symbol for Secure Phone Calls (Windows and Mac)

When you’re on a secure phone call, you’ll see a lock symbol in the spaces list and in the call too letting you know that it’s secure. We’re making this available in Calling in Webex Teams (Unified CM).

Add a Pause to a Dial String (Windows and Mac)

You can add a pause to an entered phone number, which you might need if you’re joining a conference call and need to enter numbers in response to the automated system. You can add a comma (,) to the number, which gives a 1-second delay in the dialing. You can add several commas in a row to extend the delay. You could enter something like: 95556543123,,,,56789. We’re making this available in Calling in Webex Teams (Unified CM).

MEETINGS

Enhancements to Joining Meetings (Windows, Mac, iPhone, iPad, and Android)

We’re giving you more control over the video and audio options you can use before you join your meetings. You can now: join with your camera off, with your audio muted, or without audio at all. If you use Webex Meetings, these new features should look familiar to you!

Support for Local Calendars (iPhone, iPad, and Android)

If your administrator enables Cisco Webex Hybrid Calendar Service, you can view your local calendar on your mobile device to the calendar in Webex Teams.

See how you can make teamwork your best work

Learn More

See all of the Webex Teams Releases here

How to increase remote employee productivity during the holiday season with Webex Teams

A new look “theme” for Webex Teams — Windows and Mac

New security and compliance features in team collaboration tool, Webex Teams

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thanks to the availability of communication and collaboration platforms, employees who want to take time away from the office don’t necessarily have to stop working.
How to increase remote employee productivity during the holiday season with Webex Teams

How to increase remote employee productivity during the holiday season

The holidays are here, which means a lot of people will be looking to work from home so they can spend more time with their families or visit relatives. The good news is, thanks to the availability of communication and collaboration platforms, such as Webex Teams,  employees who want to take time away from the office don’t necessarily have to stop working. Rather than deal with the annual rush of end-of-year PTO requests, companies can loosen up their work-from-home policies to let staff members get the best of both worlds, celebrating the holidays while staying on top of their job responsibilities.

With so many distractions and communication barriers to contend with, however, businesses should plan ahead to help encourage remote employees to be more productive during the holiday season. Taking these steps can get you started on the right foot and maintain smooth business operations through New Year’s and beyond.

Avoid micromanaging remote workers

A remote work arrangement can be a tough transition for employees and managers alike, as telecommuters have more autonomy and supervisors have less oversight. There can be a temptation to check in on staff members and co-workers (especially when collaborating on a shared assignment or project involving multiple stakeholders) several times a day to make sure they stay on track. Some businesses will go so far as screen- or mouse-tracking software on company-provided devices to keep tabs on remote workers.

These practices can be counter-productive, however, causing friction between employees and supervisors as well as between on-site and remote workers. There’s a reason to believe that micromanaging staff is ineffective. According to a recent Airtasker survey, 39% of remote workers who had their device screens or mouse movements tracked confessed to actively looking for ways to avoid working when that software was in effect.

Does that mean remote workers should be given complete autonomy in their work? Not necessarily. It’s always a good idea to check in once in a while on employees and co-workers who are telecommuting, even if it’s a temporary arrangement.

Staff members who are working from home during the holidays may not be accustomed to telecommuting and find it easier to get distracted than individuals who have had time to set up a routine and productive working environment in their home office. Long-time remote workers have the benefit of working out the kinks and figuring out what works for them. Temporary telecommuters don’t have that luxury. Stay in contact, but don’t micromanage. It’s a delicate balance.

Support workers on the go

Employees who work remotely during the holidays aren’t necessarily tethered to a desk in their home office. They could be traveling across the country to see relatives, getting out of the house and working in a local coffee shop, running last-minute errands or otherwise on the road.

Businesses can help employees on-the-go stay connected and productive when they’re away from the office by providing collaboration software that supports a variety of devices.

Someone flying to see their relatives for the holidays will probably have a lot of downtime waiting around in airports, for instance, and that’s the perfect time to catch up on work. Mobile-friendly communication platforms let employees set up virtual online meetings directly from their smartphones. They can schedule a quick check-in with co-workers and get progress updates on ongoing projects, staying in touch with staff members through crystal-clear, high-definition video.

Get more done in less time

Employees who work from home during the holidays are anxious to get their work done as quickly as possible so they can celebrate the season with their loved ones. Truthfully, in-office employees feel the exact same way, so business leaders should do what they can to streamline workflows and help staff members get more down in less time.

Webex Teams removes collaboration and communication obstacles, inefficiencies and redundancies that otherwise cause delays and prevent employees from working quickly. For instance, the People Insights feature compiles profile information for conference call attendees from publicly available sources. There’s no need to spend a lot of time on introductions or figuring out the roles of each stakeholder on a call because that information is made available before the meeting even begins.

Webex Teams also seamlessly integrates with a wide variety of third-party software platforms like Trello and Salesforce, so employees can do more work in a single interface. They don’t have to spend time on swivel-chair work that forces them to move between screens and applications because they can manage everything from one platform.

Employees who work remotely can be – and often are – just as productive as their in-office counterparts. We hope these ideas help you and your employees bring more success to your business this time of year.

Learn more about how Webex video conferencing and team collaboration software gives its users an entire suite of features to stay in direct contact with their co-workers and managers throughout the holiday season.

Get started with your free Webex plan today

Learn More

The Green Button: Webex Meetings Users Declare it a Winner for Web and Video Conferencing

Webex bridal shower: Bring remote teams together when it counts

Using a video conferencing tool to manage outside vendor communications

Working From Home – How Our Solution Enables the Remote Worker to Be a First Class Participant

 

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team collaboration update
November update of Webex Teams

More Emoji’s for More Expressive Messaging! (Windows)

It’s time to get a lot more expressive with your team collaboration messages- we have expanded the emoji picker library! You can now choose emojis from six different categories and color swatches.

Team collaboration update

Introducing the Web Beta Client (Web)

Soon, the first phase of the new web app will be available for everyone. Webex Teams web users will be able to opt-in to the new experience. To start, this is a messaging only application with new messaging features, including improved performance, edit message, in-line threading, quick filters, and improved space navigation. This will be available for everyone to try on December 5th!

Share Your Screen While on a Call using Calling in Webex Teams – Webex Calling (Windows & Mac)

If your organization supports this calling integration, you can now share your screen when you call someone else with a Webex Teams account.

MAM support through App Wrapping (iOs & Android)

Teams Mobile App now support customers who need MAM through a new process. This process is currently supported by both Webex Meetings as well as Jabber. This means a customer or partner who is part of the CCP community can sign a two-way licensed agreement to obtain Teams mobile app binaries and then “app wrap” them using app wrapping tools provided by MDM/MAM vendors, for their own use.


Haven’t tried Webex Meetings or Teams yet? Try for free. 

See all of the Webex Teams Releases here

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team collaboration update
August Update for Webex Teams

Wait until you see the new Webex Teams design! There are lots of exciting new features to look forward to this month…

Say goodbye to typos! (Windows, Mac, iOS, and Android)

Edit Message is here! Is everyone as excited as I am? At last, no more copying, deleting and pasting every time we make a mistake! Now, when we see an embarrassing typo in that message we sent, we can edit it with just one click. This will be very helpful for those awkward situations where you accidently send a message with incorrect information, or before it’s fully typed. It takes the stress off hitting send, right?

Buttons and Cards (Windows and Mac)

Bots and integrations are great! They save us time, effort, and sometimes even provide us with a little bit of entertainment. However, for the less technical among us, it can be hard to figure out how to productively communicate with a bot, let alone build one for yourself. Well, that’s all about to get a lot more straightforward!

Buttons and Cards provide an easier way to interact with bots and integrations. The ‘Cards’ will appear as forms sent by bots in a space. They can include buttons, drop-down menus, radio buttons, text fields… the list goes on! The forms will also look sleek with rich text formatting, columns and even images.

What can beat a nice User Interface with a simple point and click process? Even I can manage that.

Developers can update current bots or build new ones leveraging this feature. A great example of where this is going to be helpful is with the Jira bot. You will be able to quickly create or update tickets right from Webex Teams. For more information, take a look here: https://developer-portal-intb.ciscospark.com/blog/new-buttons-cards-webex-teams

App Alignment – Check out the new Webex Teams design! (Windows & Mac)

As you may have already heard, we are aligning our design across the Cisco Collaboration App portfolio to deliver a unified, consistent experience for our users. This is to ensure that they have a familiar calling, messaging and meeting experience, regardless of which app or device they happen to be using. This update includes several visual enhancements to the look and feel of Webex Teams:

  • The Home icon (where your spaces are) is now going to be a Chat bubble. This aligns Teams with Jabber’s iconography.
  • Your avatar (profile photo) and the menu that comes with it, are moving to the first column. This means you will be able to get to your profile, status, or settings no matter where you are in the app.
  • The ‘Light Mode’ theme is changing a little too. The first column is going to be permanently dark and the second column where your spaces are listed is changing to a slightly different shade of grey.
  • This update brings you quicker access to calling and screensharing. By pulling these activities out of the space activity menu, users are just one click away from starting a call or screen share. You’ll see these options now in the header of a space next to the menu button.
  • Speaking of the menu button, the icon for this (occasionally known as the ‘waffle’ button) has been updated to align with Jabber’s three dot ellipsis.

For more information on the visual updates coming to Webex Teams this month, check out this blog: https://blog.webex.com/team-collaboration/webex-teams-design-update/

Bring your Brand to your Users

The visual updates don’t stop there! This August, we are providing the ability for our users (well, our user administrators!) to co-brand their Webex Teams application with their very own color and logo. Admins will be able to apply their chosen logo and color to the first column – on the left side of the app –where their avatar will now be. The company logo will appear just above the avatar for all corporate users. This allows companies to ensure that both their brand and their corporate identity can be reflected in the application experience they provide to their users.

Find out how to co-brand your app here: https://help.webex.com/en-us/np8ictm/Add-Your-Company-Branding-to-Webex-Teams

Use Virtual Stickies on your Digital Whiteboards! (Windows and Mac)

Since the discovery of technology, pieces of stickie paper coming in all different shapes, sizes and colors were at the heart of all software development. These became commonly known as ‘stickie notes’ or simply ‘stickies’. Stickies are great for brainstorming ideas, creating Kanban boards, or just keeping track of things you need to get done. Now, you can create and add virtual stickies to our digital whiteboards! Choose the color, the text, and the position of the stickie on your board. Combined with infinite whiteboard, the possibilities for stickies are endless! It’s time to get creative.

Seamlessly Forward Messages from Space to Space

I don’t know about you, but I tend to lose count of how many times a day I copy or screenshot a message from one space, search for another space to send it to, paste it, and type some context before finallyhitting send. At last, the answer is here!

This new feature will allow users to forward messages seamlessly from one space to another. ‘Forward Message’ will appear as an additional option on all messages along with ‘Edit Message’. Forwarding a message carries the text across to the selected space where it will be staged identically to a quote. Here, users can add context quickly and easily. For this phase of forward, only the message text will be carried over. This means that content itself will not be automatically forwarded, but you can still attach files or images while in the staging area.

As well as being able to forward to an existing space, users will have the option to create a new space to forward the message into. For those 1:1 conversations that end up needing additional peoples’ involvement, this is a fast way to get them into the discussion while simultaneously including some context.

Calling Enhancements in Webex Teams – Unified CM (Windows and Mac)

As we continue to enhance the calling experience in Webex Teams, we have added lots of exciting new features. As long as your account is set up for Unified CM, your admin can decide to add these features.

  • Conference calls—when you’re on a call with someone else, you might want to add other people into the call to start a conference call right away. You can add up to 8 other people into your conference calls started like this.
  • Call forwarding—if you need to take your work calls from another number, you can set up call forwarding right from Webex Teams. Just enter the call forwarding number, and your calls all ring at that number.
  • Single number reach—you can turn single number reach on right from the app rather than going to the Self Care Portal. With this turned on, you can get calls even if you’re away from your desk. If you need to update the phone numbers, you’ll still need to use the Self Care Portal.
  • Secure calls—you can make secure and encrypted calls if your account is set up to do so.

You’ll also be able to merge, conference, and transfer calls when you’ve chosen your desk phone from Webex Teams.

Getting around your threads just got a lot easier…

You can now access your threads (a thread that started from a message you sent, or a thread which you replied to) under the space activity menu (now a three-dot ellipsis button). This way, you can stay on top of the threads you are involved in easier, as well as find them in a space faster. Clicking on an option in this ‘My Threads’ view brings you right to that thread’s position in the message area of the space.

Support for Cisco Headsets (Windows and Mac)

You can now use your Cisco Headset 500 Series with Webex Teams to join your meetings and handle your calls. Plus, you can mute and unmute yourself directly from the headset in meetings and calls, as well as put yourself on hold if you’re on a call.

Further Enhancements to Contact Cards

You might remember we recently added more information to your user contact cards. The goal of this was to quickly provide people with valuable information about their colleagues. This month, as well as enhancing the visual elements of peoples’ cards, we have enabled the user email address to be a ‘Mail To’ link. Clicking this will launch a new email in the user’s default email client. For those users with phone numbers appearing in their contact cards, their number will now be a click-to-call point for their peers.

Suppress Screensaver when Sharing (Windows and Mac)

Now, if you’re sharing your screen while on a call or in a meeting, you don’t need to worry about your screensaver activating and interrupting your share. The share will persist for as long as you’re connected.

See all of the Webex Teams Releases here

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building connections through video conferencing
Build personal connections faster in your video conferencing meetings

Ever wish there were someone on your team constantly working in the background to make your meetings run more smoothly? So did we. Meet People Insights.

Our intelligent data platform continuously scours the web for new information, leveraging artificial intelligence and machine learning to create rich profiles for more than 300 million people and 26 million companies (and counting!), making video conferencing easier and more connected than ever before. With comprehensive, up-to-date intel available right inside of Cisco Webex, now you can always be in the know.

Get up to speed in one click.

Collaborating with someone new, but don’t have time to prep? People Insights serves up the latest information on your contacts including bios and recent news, professional history, and key company info. With big announcements, public company earnings, and more right at your fingertips, you can easily find a quick icebreaker or build a better connection.

Quickly access your internal directory.

At big companies, sometimes even meetings with coworkers can feel overwhelming—especially without the right context. Within your coworkers’ People Insights profiles you’ll find internal directory information like their title, contact info, and reporting structure.

Review and edit your profile.

You know yourself best, and with People Insights you have control over your profile’s content. If you’re a Webex account holder, visit people.webex.com anytime to create or update your profile. You can even hide sections of your profile, or hide everything if you’d prefer to keep your information private.

 

People Insights is now available for Cisco Webex Teams and the desktop and mobile versions of Cisco Webex Meetings. Check out the People Insights adoption toolkit to get started.

To learn more about People Insights read the white paper, People Insights: Creating a Human Collaboration Experience.

 


The Webex Intelligence team develops innovative experiences by leveraging state-of-the-art machine learning, conversational AI, and information retrieval techniques. Interested in joining us? Check out our current job openings.

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team collaboration
Give everyone the best experiences as they collaborate across the globe, with Cisco team collaboration

Today, people work from where they can. Work is no longer happening only within the four walls of a single building. In fact, 65% of full-time employees think remote work increases productivity. And this is validated by two-thirds of managers.

In addition, work no longer just happens within a single company. More than 55% of business leaders are extending collaboration to external parties. This means that there is an increase in collaboration between companies, and between people in different locations.

Of course, people expect team collaboration to be seamless.  Who wants to spend time working out how to work with someone else depending on their location? In order for people to be able to be as productive as possible, collaboration tools need to be easy to use, and offer great user experiences.  They need to enable people to work with others, wherever they are, at any time – that’s a given.

However, at the same time, privacy, security and compliance are a key consideration when selecting a team collaboration solution.  And as more people work with others inside and outside their company, and increasingly with more people in different locations, these considerations extend to where important information is located.   This study shows that keeping data in-region is now a key consideration.

We understand these needs – privacy, security and compliance are a key factor in Webex solution design. As a truly global service, our Webex Meetings service has a globally distributed architecture, and there are many ways in which Webex helps customers work with the solutions that they have in place, which is key to keeping data in-region.

Security and privacy 

As a global service provider, we understand that our customers require their data to be handled securely, with privacy and resiliency. They look to us to solve these problems:

  • Keep my data local to my region, for reasons of privacy and regulatory compliance.
  • Don’t make my users’ apps hop across oceans to connect to your services – reduce latency
  • Ensure service availability
  • Allow my users to collaborate with anyone, from any company, why they need to – because collaboration is the fuel that drives innovation and productivity.
  • Let me keep an eye on the exchange of information by my users both inside my company and with external people, so I can enforce company policies without stifling productivity and innovation.

The next logical step for us is to introduce new European data centers for Webex Teams itself, to hold personal information and encryption keys for team collaboration.  These data centers are located in London, Frankfurt and Amsterdam, and are in addition to our US data centers and provide in-region storage of our customers’ Personal Identifiable Information (PII) data and encryption keys used to encrypt user generated content.

Keeping key information in-region without compromising global team collaboration

What does this mean for you and your users?  Well – the answer is that your users get the same great collaboration experience they are used to, while keeping important information in-region.  Cisco Webex achieves data locality without compromising on the promise of a global collaboration platform.

team collaboration

What are the potential issues with global collaboration?

Most cloud solutions drive businesses through instance-based workloads, requiring users to sign-in to specific logically separated instances of a service. These cloud services may be multi-tenant, so this approach provides a sense of separation of customer data, although it is not truly a physical separation.

This model introduces cumbersome administrative overhead.  It allows cross-organization communications through guest accounts – which essentially replicates a user’s PII in two different logical locations for performant reasons.

Managing such guest accounts is akin to having multiple phones for each company you work with.

In this scenario, the compliance officers of a guest user have no visibility into these communications – leaving a large gap for compliance, eDiscovery and legal requirements. This results in Information Security overseers and CIOs resisting introducing solutions that enable external communication. The effect of this can be to inadvertently encourage other “non-approved” apps for external communications and collaboration, due to business needs.

How does Cisco Webex Teams resolve the issues?

In Cisco Webex Teams, there is a single identity, a single conversation thread, and a single place for all users’ collaboration messages, whiteboard drawings and file sharing. Webex Teams has unique ownership rules for users as they collaborate. And we enable clear visibility to all organizations for multi-organization communications.

Like other cloud service providers, Webex Teams is multi-tenant; but it also allows for co-mingling. Co-mingling allows messages from users from different companies to be associated with a project space. With Webex Teams, compliance managers from each company have visibility of those messages and have the option to control aspects such as:

  1. Prevent co-mingling, if you want to.
  2. Enable visibility, if you choose to allow co-mingling.
  3. Take action, in case of data leaks.
  4. Hold encryption keys on-premises. Note that Webex Teams provides end-to-end encryption of all user-generated content, whether or not you require this level of control.

How does this model work with global data centers?

As we introduce physically separate data centers with multiple instances of services, how do we meet the needs of global seamless, simple and intuitive collaboration?

Our design leverages the concept of federation to make this happen.

What is Federation?

Federation is a complex capability for services to be able to discover each other, trust each other, communicate information to each other in order to support seamless workloads from the clients. This has to be done without compromising the service’s own integrity and availability in case the other service is no longer available for any reason.

With the European data center, we have the following globally federated services:

  1. Identity services – single user, single organization, single search. No duplication of PII.
  2. Authentication services – SAML and OAuth 2.0 standards based global authentication and authorization services.
  3. Encryption keys – locally stored keys, globally available as needed through secure channels.

Our future phases will introduce locally stored messages, files, whiteboards (all always encrypted) with global access (only if authorized by the customer).

And what you, the Customer, gains..

Through all of the above semi-technical jargon, what do you stand to gain when you use Cisco Webex Teams?

  1. Your data is stored in your regional data center– you meet regulatory and privacy needs.
  2. Your users have faster connection times to the collaboration tools you provide them – because clients connect to the data centers closest to them.
  3. You are assured of improved service availability through service isolation – an outage of a data center in another part of the world should not impact your users.
  4. You do not have to stifle productivity and collaboration because Cisco Webex supports your need for access and collaborate with anyone, anywhere, any device.
  5. You are assured of enterprise grade security in your user generated content (messages, files, boards) with end to end encryption and keys now stored in your region.
  6. You are assured of 100% visibility on the information exchange amongst your users, even when they communicate with external users and across any data center – the global search and compliance capabilities ensure eDiscovery continues to work as expected even if your users’ are collaborating with users from remote data centers
  7. You can enforce your compliance policies, in case your users inadvertently get out of compliance and share sensitive data with others. Due to the ownership rules and the global nature of our services and CASB integrations, you can continue to enforce DLP policies even if the content is stored in remote data centers

Please also review the blog – Three things to consider for safe and secure team collaboration for more insights on that topic.

Visit our booth at Cisco Live US to learn more about all the latest Webex innovations, and speak to our experts about how we can help you achieve more.


Check out Webex Meetings or Webex Teams for free:

https://www.webex.com/pricing/free-trial.html

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team collaboration in SMB
Team collaboration tools improve communication from business leadership

The most common pitfalls of SMB leaders stem from lack of communication. From setting goals with team members to delegating or automating tasks, entrepreneurs risk burnout when they take on too much. Though it can make you feel secure to own every task, allowing others to lend a hand means that you can focus on long-term growth. Plus, team collaboration tools like Cisco Webex Meetings and Cisco Webex Teams make it easier than ever to stay in contact while on the move as a fast-paced executive.

Here are some common mistakes SMB leaders make and how Cisco Webex products can help address them:

Failure to delegate

Often the biggest mistake that business owners make is feeling the need to own each part of their business, from accounting to invoicing to customer relations and satisfaction surveys. Constantly juggling all aspects of the business can only lead to one thing: burnout.

With a trusted team, managers can delegate aspects of the business with automation or outsourcing. Team collaboration tool, Cisco Webex Teams integrates with multiple productivity apps like Box, Salesforce, or SharePoint, which means the entire team can receive app notifications through Webex Teams. This usability means there is one less item on your to-do list and your team is receiving the information they need.

When possible, outsource administrative items like invoicing, taxes, and human resources to third parties who can stay in contact with you over Cisco Webex. By using Webex, you can host weekly or monthly check-ins to ensure you’re on track with your projects, send texts, or access shared files easily.

Establishing clear and consistent communication

Often business owners, especially those who work in a different city than their clients and other team members, suffer from miscommunication. If it happens too many times, they risk losing employees and business. Setting expectations about when and how you’ll connect with contacts early in a relationship, as well as checking in often, can help alleviate any issues, and Cisco Webex enables cross-device engagement in real time.

Avoid the inbox abyss and use direct messages that can be received more quickly.

Skipping goal setting

Without a clear direction, your business may end up going down several rabbit holes before finding a path that leads to profitability and productivity. Once goals are set, you can’t forget to check with team members—both in-office and remote, employee and contractor—to find out how they’re progressing.

If you find yourself too busy to set up meetings and calls, you can quickly reach out with Cisco Webex Teams. With Webex Teams, reach a group or message an individual quickly to get a status report and keep moving toward your organizational goals.

Not taking time off

According to Project Time Off, 52 percent of American workers left vacation time on the table, accounting for 705 million unused days. For entrepreneurs, who are tasked with building their own business without being tied to a company’s calendar, the stats are likely worse.

Guilt doesn’t have to be a partner in your business as an SMB. Take that trip and enjoy a hike or a day at the beach. If you need to check in, your Webex platform is available from any corner of the world.

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team collaboration around the globe
Use team collaboration tools to establish an adaptive and flexible workflow

“Workflow” may sound like business jargon, but the concept is simple, effective, and often necessary for decetralized teams that include in-office, remote, and contract workers.

Teams with both basic and complicated processes can benefit from taking the time to create a step-by-step outline of how individuals or teams work. Thankfully, no matter how involved a workflow may be, Cisco Webex solutions can be creatively integrated to help team collaboration easier, both in the office and across the globe.

The best way to organize a workflow is to begin with the basics. Goal setting is essential to helping a team—especially one working remotely—understand the purpose of their work. With people working in the office, across satellite locations, and on the road, teams can collaborate in real time through Cisco Webex screen sharing and white boarding. Color-coded organizational charts can come to life in an easy-to-understand format, establishing who owns which part of a process and who should be held accountable for the work product.

One challenge of a workflow is ensuring that no one acts as a roadblock due to lack of communication. Thankfully, Cisco has the tools needed to reach a team member whenever or wherever. Set up regular communication easily with Cisco Webex Teams, and people can start a meeting with the tap of a button—no waiting on the host to start. Plus, you can connect your calendar to Webex Teams by using integrations, so you’ll never miss a meeting.

If a matter only relates to one person, or a smaller working group, send a quick, direct message with Webex Teams. Even easier, you can search your messages for vital information later.

Once a workflow is established, your organization will need documents on best practices, so the workflow can be recreated by future team members. One way to create a library is to make use of the recording feature in Webex Meetings to capture relevant information, and then participants can access it from anywhere on mobile, tablet, or laptop. Another useful tool is Webex Training, which can be used for live or on-demand training to keep employees across your company up to date on industry standards and department protocols.

Workflows also work well when you can automate processes. With integrations between team collaboration tool, Webex Teams, and multiple leading apps like Box, Salesforce, and Trello, you can keep projects moving seamlessly with notifications in the Webex Teams platform.

Most importantly, acknowledging that there is no one-size-fits-all approach to workflow will help keep expectations realistic and grounded. Engage in regular feedback with your team on what’s working well, adjust as needed, and see your team thrive as you use Cisco Webex for implementation.

Interested in starting your workflow development journey?

Start your free 30-day trial of Cisco Webex Teams today.

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Managing a remote team over the summer

Summertime is here once again and like you, we’re all in the mood for pool dips, ice cream, and barbeques. But as the saying goes, “the show must go on,” which means taking care of work responsibilities.

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4 ways UCC tools empower sales teams
4 ways video conferencing can empower your sales team

Sales is a highly competitive space. Professionals in the field have reputations as road warriors, who log many hours each month traveling to meet with prospects in hopes of securing their business. These face-to-face meetings are uniquely valuable, since they help create close connections that go beyond what’s possible with a call, email, or text.

At the same time, they can eat into sales teams’ schedules and become major cost centers for the organization, too. A Pace Productivity survey found that travel accounted for 6.6 hours per week, or more than 13 percent of the typical sales professional’s time. Plus, travel—along with various administrative tasks—was found to take up too much time compared to an ideal working arrangement.

The effects of costly, overloaded travel schedules are significant. According to Bain & Co., account managers only spend one-third of their time meeting with customers, and 40 percent of that is actually dedicated to lower-priority accounts. Something is getting lost in the nonstop race to quarter’s end, with many minutes wasted on the road or in unproductive meetings.

Unified collaboration tools: A better way to make your minutes matter

Since engaging qualified leads regularly requires multiple touches—between seven and 13, according to the Data & Marketing Association—the process should be streamlined and economical. Enter unified communication and collaboration (UCC) platforms.

UCC solutions like Cisco Webex allow your teams to hold productive conversations, no matter where they are. They’re real, viable alternatives to the traditional road tripping  grind, and they empower sales professionals in many ways, including:

1. More high-quality interactions, less travel

In sales, the main purpose of traveling is to meet leads in person. Such meetups are still frequently necessary, but they’re not the only ways to have high-quality interactions anymore, thanks to crystal-clear video conferencing services.

Webex Meetings allows you to meet your customers wherever they are with just a click or tap, or have them call you at their convenience. HD video quality with intuitive screen layouts ensures you can measure reactions in real time, while keeping the meeting as focused as possible. Overall, there’s much more freedom to nurture sales relationships from the office or while on the go, without having to make a separate visit.

2. Meetings that leave an impression

In a Wainhouse Research survey of 4,700 users of video conferencing services, the top four cited benefits were increased productivity (94 percent of respondents), better discussions (88 percent), faster decision-making (87 percent), and reduced travel (also 87 percent). Connecting with prospects over video isn’t just a way to take fewer flights or road trips—it’s often the best option for extracting value from a conversation.

A unified collaboration suite delivers engaging, hassle-free virtual meetings that can also be enhanced with chat and screen sharing. As a result, presentations and product demos are informative and easy to follow. That leads to sales cycles that close as quickly as possible and don’t break the budget with lots of follow-up travel and attempts at engagement.

3. A truly collaborative sales process

Sealing a sales deal is rarely the work of just one person. Entire teams help lay the groundwork by reaching out to the potential customer and providing assurances. With a unified collaboration solution, you can bring everyone together for a coordinated approach to every prospect.

Webex Teams makes it simple to invite the sales team to a shared workspace. A dedicated space can even be set up as a hub for communications with customers, from which you can share files with them and review previous conversations so nothing gets overlooked. It’s easier than ever to provide updates on deals and connect leads with experts on your side.

4. An integrated sales collaboration experience

Sales is a multichannel process, requiring a wide array of tools beyond UCC. Team members will routinely need to hop on calls, update documents, and track individual contacts in a customer relationship management (CRM) platform.

Being committed to your collaboration success means knocking down barriers to connecting. Cisco Webex supports many integrations with essential sales apps. For example, you can integrate Webex with Salesforce to easily connect with your team using secure messaging, file sharing, and video calling.

Empower your sales teams to improve lead conversion rates and optimize customer retention rates with the best unified collaboration experience available. Take Webex for a test run in your sales environment. Start your Webex free trial.

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The future of work: A people first approach with team collaboration tools

For years, solutions to unite teams and simplify team collaboration were defined by brands throwing the proverbial technology kitchen sink at their employees. From there, it was up to these teams to stumble and fumble their way to make these various tools work in whatever ways made sense for their job, setting up a perfect storm of incompatible connections, IT woes and communication delays. And while this may have been ok to “get by,” something better for a new world of work – one that calls for more nimble responses from dispersed teams that want to connect and interact in real time – was needed.

Thankfully, that something better has arrived.

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Faster collaboration for global teams

When an opportunity presents itself, great teams know that collaboration is essential to bringing the best work to life. But when your team is located across the globe, staying on the same page can feel like an uphill battle.

Nate Franklin, a product marketing manager, works with an integrated global team on cutting-edge, fast-paced projects. In his Two Minute Take, Nate talks about how the right technology tools keep work-streams moving quickly, and his team’s unique culture alive.

Learn how to bring teams closer together with real-time connections through Cisco Spark and WebEx, so you can work seamlessly with people across the world.

 

Learn more about how Cisco WebEx and Cisco Spark work together.

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Mastering the Mobile Workplace

Mobility has empowered millions of employees, freeing them from desktops and landlines to conduct business as usual while on the go. As a matter of fact, through 2019, it’s estimated that there will be 11.5 billion mobile-connected devices connected to the Internet of Everything.

As the “mobile office” concept continues to evolve, conducting meetings on the move has become necessary – but not without challenges. However, with the right collaboration tools and a bit of planning, anyone can master the mobile meeting.

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