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Webex Device Management – The power of search!

Advanced search feature in Webex Control Hub

There has always been a debate about hierarchical folders vs. indexed based searching. When we developed device management features in Webex Control Hub we really wanted administrators to have easy access to any information they might need. Because of this, we decided to implement an advanced search feature to allow for multiple ways to manipulate and view your devices list view. This allows admins to quickly find the devices they are looking for.

implement an advanced search feature to allow for multiple ways to manipulate and view your devices list view. This allows admins to quickly find the devices they are looking for.

Enhance and simplify the admin journey

Let us take a quick look into how we can use the devices search functionality to really enhance the administrators journey on an average day.

When you load up the devices page you can click on the search bar to expose a list of potential filters. The first one is a brand new one that we recently released, called “Type.” This allows you to quickly filter on “Webex Rooms” , “Headsets” or “IP Phones”. This acts as a quick way for administrators to filter the view to look at the devices selected.

Product Tab lets you specify the exact type of device grouping you are looking for

 

The Product tab is lets you specify this even further by the exact type of device grouping you are looking for. For example, you can select Webex Boards. You can also combine these filters, so let’s say we want to file all the Webex Boards which are “Online with Issues” – this can be done by combining both of these functionalities together!

Real-time issue searching

However, it is not just about finding devices that are online or offline or in a specific grouping. One of the features that makes the devices search so powerful is real time issue searching based on the issue diagnostic. This means we can easily see which devices have the same issues. This can be really useful if there is an issue at a certain location and we can easily narrow down which devices in that location have the same problem.

Real-time Issue searching

 

Search by location

One of the questions I get all the time is: “How do I find the devices that are in the New York vs. London offices?” This can be easily achieved using a feature we call tags, where you can place one or multiple tags on any device. This feature allows you to have multiple ways to search and slice and dice the view to get what you want. Maybe you place one tag for location and another tag on the device to explain that it is in building A on campus? The possibilities are endless. Tags can also be searched via our developer APIs check them out at here! (Link to https://developer.webex.com/docs/api/v1/devices )

Search by Location

This is just some of the ways you can use device search to enhance your admin workday, quickly finding the right device to configure, monitor or troubleshoot! Stay tuned for more new features coming to Webex Control Hub for device management in the near future. These are just some of the tools available for Webex Rooms customers in Control Hub and we are adding more updates monthly to What’s New in Cisco Webex Control Hub

Get Control Hub today

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Click for all of the Webex Control Hub updates

Fast track your adoption with Cisco Webex Control Hub

Improvements over RoomOS releases from Control Hub

Administrators’ 3-step guide to managing devices remotely

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Administrators’ 3-step guide to managing devices remotely

Easy remote device management

Managing Webex Room devices is as simple as using them! Using Webex Control Hub, administrators are able to configure and troubleshoot devices remotely. Regardless if you have direct network access to the device, here are 3 tools to help configure and troubleshoot devices.

1) Advanced configurations

First tool I will mention is about configuring devices. While the out of the box experience for Webex Room devices will work for every standard workload and workflow, sometimes you need to modify a certain configuration for a specific workspace. A lot of administrators are used to using the on-device web interface, but with Control Hub you can change configurations in seconds directly in the portal. Click on any Webex Device and open up “Advanced Configurations”. You can apply hundreds of configurations directly here. Keep an eye out as we make it even easier to modify bulk configurations in the near future!

Advanced Configurations experience for Webex Room devices showing search bar for configurations available with the Cisco Webex Board status, the users name, the IP address, and the applied changes

2) Manage logs

The next tool is a brand new one we just released! We heard from customers and partners that it was hard to troubleshoot devices that were not on the same network as the administrator. We got you covered – it is now possible to troubleshoot issues quickly and more efficiently. Manage Logs is now available in the Devices page to allow you to easily generate and download log files which can be used to self-troubleshoot or reference with TAC if you need to contact us to help!

Generate logs by the Cisco Webex Cloud screen showing blue button to generate log, the tiem, feedback ID, action and the ability to download and refresh as well the the blue close button

3) Troubleshoot calls

The final tool is how administrators can troubleshoot calls directly in Control Hub for Webex Meetings. Call Diagnostics in the Troubleshooting section has got a recent improvement to let you search not just by User or Meeting ID but also by the Device Name. This will allow you to view live data updated in 60 second intervals. You can access information like packet loss, jitter or even resolution.

Diagnostics troubleshoot screen in Control Hub for Webex Meetings showing the video quality, status, and threshold exhibiting in a graph with blue, green and purple lines

These are just some of the tools available for Webex Rooms customers in Control Hub and we are adding more updates monthly to What’s New in Cisco Webex Control Hub

Learn about how Webex Rooms can help face to face collaboration even between thousands of miles or kilometers (for those fellow metric people)

Learn More

Click for all of the Webex Control Hub updates

Fast track your adoption with Cisco Webex Control Hub

Improvements over RoomOS releases from Control Hub

Apply branding to your conference devices

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February update of Webex Teams to include
Webex Teams product update controls

You’re in control

Available to all customers with our May Desktop update, Webex Teams customers will have the ability to control product updates, allowing you to choose how often Webex Teams is updated for your users, providing you with the option to update the app monthly or quarterly. This will allow the number of updates presented to users to be reduced if desired. We’re also enabling you to defer the deployment of these by up to 4 weeks for the monthly update or up to 2 weeks for the quarterly update to enable your business to complete any required validation of the software update. These app update controls will be available through your Admin accessed Control Hub.

Continuous delivery of product improvements

We are witnessing the rapid growth and adoption of Software as a Service (SaaS) apps in enterprises across all sectors. With an increasing shift of our workload to the cloud, already almost 100% of all enterprises are using some form of cloud service today.*

Our monthly delivery of Webex Teams adopts this SaaS model and provides users a monthly set of new features and content. With each monthly update of the Webex Teams desktop apps, an organization can easily stay up to date with the very latest features and fixes delivered by our product team, and we would always encourage customers and partners to stay on this cadence.

In fact, much of these improvements are delivered on our Webex platform which is continuously updated to deliver new end users experiences. Keeping on the latest app updates will ensure that your users can take advantage and enjoy these new updates.

Meeting business needs

We recognize that our customers wish to gain the advantages of continuous delivery but balance that with the organization’s needs to be in control of what software is deployed on their desktops and what user experiences are provided.

This balanced approach empowers administrators to meet the needs of stakeholders such as their Security Team but at the same time realize the benefits of managed continuous delivery.

What’s on offer

With these new changes we’re enabling an administrator to opt in and reduce the cadence of the Desktop app updates while also providing for a preview period prior to the rollout of the product update. This new product update program puts the control into the hands of the administrators as

they can choose through Control Hub to deploy Webex Teams at a cadence which works best for their organization. Our cadence options range from every month to every 3 months (Quarterly).

The preview period, defined through a deferral option on Control Hub, complements the cadence program which allows for an organization to preview the product updates prior to an organisation-wide roll out. This deferral window will allow the administrator to pass any required internal validation checks and also allow for the creation of any collateral to support a companywide update or roll out of Webex Teams. This deferral period can range from 1 to 4 weeks.

In Control Hub, administrators can review when any updates are scheduled to roll out to their organization, according to the cadence and deferral options which have been chosen. As normal, end users will receive the standard update icon in Webex Teams and the app will continue to auto update on restart.

Mobile

Our Webex mobile applications can be controlled via Mobile Device Management / Mobile Application Management solutions. More information can be found here

As we move toward a Webex unified application, you will see a continued evolution of the product update management program.

Further Reading
https://help.webex.com/en-us/1c148db/Configure-Product-Update-Controls-for-Webex-Teams

See how you can make teamwork your best work

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New security and compliance features in team collaboration tool, Webex Teams

What are the configuration policies for Webex Meetings?

IT administrators can add configuration policies to devices that are enrolled in an EMM solution. Sign in to the EMM console and approve Webex Meetings from Managed Google Play. IT administrators can then add app configuration policies for the Webex Meetings mobile app. After a user installs Webex Meetings, their device automatically configures the app.

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Our goal is to make the Webex Control Hub platform the single pane of glass for all sizes of companies from small and medium businesses, all the way up to large enterprises. Sometimes when you have a multitude of devices, and you want to set a new Signage URL on all of them – you probably do not want to do that one by one. In January 2020 we released the ability to bulk set Signage and Tags on devices, allowing admins to make bulk changes in a second!
Webex Control Hub device management enhancements

Control Hub for device management has changed a lot over the last 12 months, and what better way to tell you what you can do then a quick update on some of the biggest features we have released in the past year! Below you will find a subset of all the features we released. And what’s great about it, is that it’s only the beginning.

Taking control over Control Hub

Control Hub is the administration portal for all of the Webex Platform, it covers Calling, Meetings, Teams and Webex Rooms! When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well.

One of most requested features was the ability to edit configurations on devices directly within Control Hub. We delivered this during middle of last year and thus allowed admins to modify settings like Default Call Rate. This even worked if the device was behind a firewall like home offices, giving admins the ability to manage their devices from anywhere.

One of most requested features was the ability to edit configurations on devices directly within Control Hub. We delivered this during middle of last year and thus allowed admins to modify settings like Default Call Rate. This even worked if the device was behind a firewall like home offices, giving admins the ability to manage their devices from anywhere.

The next feature we released was Alerts. This allows admins to get proactive notifications from our platform when a device goes offline or online, or has issues. This has been a popular feature to allow admins to remediate device issues before an end user reports it. You can learn more about this here.

Control Hub Alerts allows admins to get proactive notifications from our platform when a device goes offline or online, or has issues. This has been a popular feature to allow admins to remediate device issues before an end user reports it.

Making multi-device management a breeze!

Our goal is to make the Webex Control Hub platform the single pane of glass for all sizes of companies from small and medium businesses, all the way up to large enterprises. Sometimes when you have a multitude of devices, and you want to set a new Signage URL on all of them – you probably do not want to do that one by one. In January 2020 we released the ability to bulk set Signage and Tags on devices, allowing admins to make bulk changes in a second!

Our goal is to make the Webex Control Hub platform the single pane of glass for all sizes of companies from small and medium businesses, all the way up to large enterprises. That's why we we released the ability to bulk set Signage and Tags on devices, allowing admins to make bulk changes in a second.

One of the benefits of being on the Webex Platform is you never need to manually upgrade your devices! We deploy new software every 2-4 weeks and devices will upgrade over night between 00:00 and 00:30 local time and only when there is no activity. With that being said we wanted to give more control to admins and the ability to preview new bug fixes before they hit the main production systems. In December 2019 we released a new software management page to Control Hub to showcase when the current software was released and when the next version is coming, all together with patch notes.

One of the benefits of being on the Webex Platform is you never need to manually upgrade your devices! Stable Software. we released a new software management page to Control Hub to showcase when the current software was released and when the next version is coming, all together with patch notesIf that wasn’t enough, we also enhanced the amount of information you receive in the analytics and troubleshooting portals of Control Hub. Now device admins can see how their devices are being used in regards to Calling vs Wireless Share and more! This allows admins to really see the return on investment of their devices and help drive adoption services to locations where maybe device utilization isn’t as high as they expected.

Now device admins can see how their devices are being used in regards to Calling vs Wireless Share and more!When there is a reported problem on a meeting you need to be able to troubleshoot what caused the issue, sometimes you need to do that while the call is currently active! This is where our new troubleshooting feature comes to let you see up to the minute live stats from a Webex Meeting in Control Hub and see down to the finer details exactly what is causing the reported problem.

Last but not least is the ability to use public APIs to get information from Places/Devices and direct access the device via Cloud xAPI, because we built these APIs on our Webex Platform we can give authorization to third parties directly with our authentication model for Bots and Integrations thus opening up a world of possibilities.

Third-party integrations made simple

Last but not least is the ability to use public APIs to get information from Places/Devices and direct access the device via Cloud xAPI, because we built these APIs on our Webex Platform we can give authorization to third parties directly with our authentication model for Bots and Integrations thus opening up a world of possibilities. You want to poll the device for the last call packet loss? No issue! Or send a command to dial into meeting from a white glove service? We got you covered! Check out our APIs over at the Developer Portal.

This is just some of the enhancements we have made to the Webex Platform for Room Devices but we are just getting started, 2020 we will bring more enterprise level features to Control Hub like deploying Web Applications and more bulk configuration options! If Control Hub isn’t a daily tool in your arsenal to manage and monitor Webex Devices, hopefully this changes your mind.

Get Control Hub today

Learn More

Click for all of the Webex Control Hub updates

Fast track your adoption with Cisco Webex Control Hub

Improvements over RoomOS releases from Control Hub

Apply branding to your conference devices

How do you assign services to users in Control Hub?

After adding users, you can assign various Webex services to them. While you can edit the services for an individual user, it can be more efficient to edit multiple user’s services at once. To edit multiple users’ services, go to Users, click Manage Users, select Export and import users with a CSV file, and then click Export. In the file that you download, simply add True for the services you want to assign to each of your users. Import the completed file, click Add and remove services, and then click Submit.

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