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Immersive Share
What’s new in RoomOS: April 2021

It’s officially springtime, the days are getting lighter and warmer, and the RoomOS features keep on rolling! This time around we are bringing you 7 new features, custom designed to enhance your collaboration experience.

Immersive Share

There has been a lot of excitement around Immersive Share since we announced it at WebexOne. And for good reason – this feature brings your presentations to life. Immersive Share allows you to put yourself in front of your presentation or whatever content you are displaying on your computer. This allows for more natural, lifelike presentations, where the focus is on both yourself and the content. The presentation and the video are sent in the content stream, so you will stay in focus until you stop sharing. Immersive Share is available on your Desk Pro through the floating toolbar. Learn more by visiting the help article.

Immersive Share

5×5 grid layouts

With so many people working from home, grid layouts are becoming increasingly important for effective communications. We are now making 5×5 grid layouts available for your Webex devices, aligning more closely with the Webex app. Click here to learn more.

5 x 5 grid

New layout menu

We are dedicated to creating more consistent experiences across our device portfolio, and to make it easier for you to display what is important. This is why we are introducing a new, more modern layout menu to display the different options available for layouts on each device. The iconography and layout family names are also aligned with the Webex app, so you have a consistent experience whether you join from a device, or from the Webex client on your laptop. You can find more information in the help article.

New Layout menu and RoomOS

Improved grid views on dual-screen systems

In addition to this, we are making improvements to the available video layouts for dual-screen devices. The prominent layout will show a large active speaker on one monitor, and 5×5 grid on the second screen. As for the grid layout, it will show all participants in equal size, with a maximum of 3×4 + 3×4 participants. Click here to learn more.

improved grid views on dual-screen systems

All languages supported on keyboard

We are excited to announce that every language available for device’s UI will now have a keyboard layout as well. All display languages are now supported on the Cisco Webex Room Navigator, and every touch user interface. It is simple to set up – the keyboard language will be configured by simply selecting the system language on the device. More information can be found here.

Hello,Word,Cloud,In,Different,Languages,Of,The,World,,Background

Control camera view on Room USB from remote control

Webex devices will automatically frame the person in front of the camera, but sometimes you want to focus on an object or a specific area of the room. Now you can manually control the camera on the Cisco Webex Room USB with a TRC6 remote control. You can use the remote control to pan, tilt and zoom the camera. Learn more by visiting the help article.

Control camera view on RoomOS

Host controls for raise hand

In large meetings, participants can click the raise hand button to let the host know they have a question, but they often do not lower their hand when the question has been addressed, and it’s difficult to know when 10 people have raised hands who still wants to ask something.
The host and cohost can now lower hands via the participant list on the device in order

to keep track of those who still have questions. In the participant list, the host and cohost can lower all raised hands through the more menu, or just one at a time, by clicking on the particular person. Need some guidance? Please visit the help article.

Host controls for raise hand

This is what we have for April, and I really hope you will try out some of these features for yourself! In order to align the RoomOS release schedule to the Webex app, we are holding our May release, and releasing early June instead.

See how you can take your meeting experiences to the next level

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What’s new in Webex: April 2021

Webex Training Drop- In Session [Live Class]

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Cisco Hawking Rooms and Devices
Meeting fatigue? Aren’t we all experiencing it?

Meeting fatigue, co-designing, and technology

The best way to fight virtual fatigue is doing what we do in the real world, don’t “die by PowerPoint,” do better – Co-Create!

This is a story about co-designing, running virtual workshops, and co-creating with teams across companies across locations.

Last Winter, I was invited to an event hosted by Vitra that took place in Vienna, with the schedule: “workshop – decoding the office.”

The organizers told me to expect a “design thinking” session with about 150 people. Having facilitated co-creation workshops myself, I was wondering how this was going to work out.  And I must admit, it was a great experience to witness how Tim Reusch (Head of Vitra Design Studio) pulled it off by using an “event” version based on his methodology.

vitra event 1.PNG

 

Design thinking-  joining space and technology

After the session, Tim and I discussed the importance of the interlock of space and technology. During that time, Vitra and Cisco were already collaborating on the Cisco Webex Room Panorama, providing the ultimate immersive video conferencing experience for the modern C-suite.

We agreed on the need to take our partnership one step further, by joining company forces to discuss the marriage of space and technology, using Tim’s design thinking methodology.

Therefore, our Head of Design for Webex Devices, Sondre Ager-Wick, came on board to support. Time got Hendrik Woywod from Vitra Global Sales involved to assemble a diverse group for the workshop.

Webex and Vitra join together for a virtual design thinking workshop

After a few follow-up meetings in early 2020, we agreed to invite 10 participants from each company and aimed for two slots – a kickoff at the Vitra Campus in Weil am Rhein, Germany, and a second slot in the Cisco Executive Briefing Center in Oslo, Norway. We were ready to start, but then all of a sudden the entire world went remote overnight.

The challenge was obvious: We still wanted to run the workshops and asked ourselves whether it was possible to do this virtually – using Webex? And it sure was.

The goal

We had one goal in mind, which was to transform the office. To facilitate the workshop, we split up into four different working groups to focus on the different areas.

The key questions for the Space architects and Technology experts were:

SPACE: When people walk through your office, do they really want to work there? If you can answer “yes” to this question, then you have reached a level of psychological comfort and safety.

TECHNOLOGY: Assume 50% of your co-workers are remote. Can you still answer the previous question with a definite “yes”?

Vitra workshop

 

The workshop

Since Webex is designed for collaboration with distributed groups, we onboarded the Vitra participants to Webex and created a team structure for the plenary session using a Webex Space. The joint introduction session was followed by splitting up the group into four small and diversely staffed working teams.

image28.png

You find your chat messages there, your documents and files, and of course, you can ad-hoc start a Webex meeting. The key was the possibility to have the whiteboarding templates integrated into the platform.

We started with the architectural layout of the new office.

image9.png

Any breakout group member can edit the whiteboard in real-time from any location, and editing can be done by teams offline. A single meeting can be joined from multiple devices. For example, a laptop is being used for the meeting, while the iPad is used for whiteboard edits.

Templates and “Flipchart-like” drawing tools, “stickies” – all the tools you are familiar with from design thinking are included. The Webex Architecture allows flexibility to use all of these across companies and locations.

The facilitator is highly flexible in the reviewing progress on each of the whiteboards without joining every single breakout meeting.

image17.png

When we run these kinds of workshops within Cisco, most employees prefer to join with their Webex devices from home. In this workshop, we were a very distributed group of people joining different locations using different technology. Therefore, it was great to see how technology became an enabler to entirely focus on true co-creation from leveraging diverse views and technologies.

Click here if you wanna see how this looks with a “fancy” device

Some workshop impressions:

Devices

image8.pngimage5.png

Each team assigned a team lead and then got to work on their schedule for four weeks. Afterward, each group presented their outcomes to the overall panel.

Afterwards, it was great to see the amazing results of this invigorating collaboration; as an example, take a glimpse on how the teams structured the scenarios:

dancing wall 2_AH

Many thanks again to the folks from Vitra and Cisco who contributed to this experience. I must admit that this was the first time I could do this myself virtually and across companies, countries, and colleagues, and I am pleased about how well it worked out.

We then agreed to run a second round which focused on two specific topics: “Safe Return to Office” and “Work from Home.” My team member Mathilde Salvi facilitated this round together with Tim and Hendrik.

Fast forward to today, where are we now

Here are a couple of examples of joint ideas that we are working on with customers now:

Dancing Wall + Webex

Many companies adapt to the increasingly unpredictable changes in their markets by creating agile organizational structures. To facilitate this, they require office furnishings that can be easily reconfigured – if possible, by the users themselves. Dancing Wall is a solution for these new working environments.

Dancing wall

dancing wall 2_AH

Kado + Webex board:

Modern offices need to be flexible to adapt to changing conditions. Yet, at the same time, an open office landscape needs organizational structures that reflect the company’s identity and define pathways for movement and communication. This is where Kado Office comes into play.

Kado

Huddle Spaces:

Huddle Spaces will have a considerable stake in the new offices setup. Hence, we explored the following scenarios:

Huddle SpacesA big playground, the home office:

home office

All those pictures look great, but of course, this needs to be experienced in the real world. Another great proof point of this collaboration is the Webex Panorama in the Vitra Showroom:

Vitra officeshowroom frankfurt 4

Back to the co-designing piece

In our Design-Thinking Sprint with Vitra, we managed thanks to the integrated whiteboarding capabilities in Webex. If you want to try this yourself, just download the Webex Client and give it a go.

Webex is an open platform to expand the experience even further, so you can easily integrate co-creation apps.

Here is an example of Miro.com embedded into Webex:

I’d recommend choosing Miro when you want to run workshops with a large number of participants, requiring an assortment of templates supporting a wider variety of work-styles:

Image 1

  Miro on Webex Board

miro board.jpeg

Miro on DeskPro

miro deskpro.jpeg

Now, the world is used to virtual meetings, but in my opinion, the era of co-creation – especially hybrid co-creation – has just started, and exciting times are ahead of us!

THE BEST RECIPE AGAINST MEETING FATIGUE IS CO-CREATION and this is true for physical, virtual as well as hybrid meetings.

See how Webex Devices can help your team communicate clearly and create together in real time

About the author

Alex Braumann joined Cisco in 2000. As Business Development Manager & Collaboration Evangelist the Austrian is covering Technology Evolution and focuses on Partner Enablement, Verticalization and the Digitization capabilities of Cisco Collaboration in EMEAR & APJC. During his career at Cisco, he worked in different Systems Engineering, Sales & Business Development roles in the fields of IP Telephony, Unified Communication and Collaboration.

Resources

The all new Webex

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Making Video Fatigue a Thing of the Past— Webex Devices Deliver 10x Better Experiences

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Screen Share Analytics
21 screen sharing statistics you need to know in 2021

As remote work has taken off and online meetings have replaced many in-person gatherings, effective collaboration now depends more heavily than ever on having the right software in place.

The best audio and video conferencing solutions allow for in-depth, real-time collaboration, with functionality that extends far beyond simply being able to speak with and see the other participants in a meeting.

Most importantly, they include screen sharing capabilities that enable attendees to show their entire screen or just a particular tab or window. Screen sharing is an integral part of video conferencing software and an important component of remote work, which grew 159% between 2005 and 2019.

Let’s dive deeper into screen sharing’s importance with some statistics.

21 Screen sharing statistics

Screen sharing intuitiveness statistics

When screen sharing is easy to use, it helps video calls proceed more smoothly, with less time lost trying to ensure everyone’s on the same page.

1) More than 50% of video conferencing participants spend at least 10 minutes or more on meeting setup, for example by having to tell everyone to open a specific document, or not knowing how to enable screen sharing. (Source)

2) Annually, organizations lose as much as $34 billion in productivity due to those sorts of problems related to starting and conducting online meetings. Screen sharing could help address this issue by letting everyone focus on the same asset and avoid crosstalk. (Source)

3) 67% of employees say they’re more likely to contribute to a video conference with interactive features like screen sharing than they would on an audio-only call. Anyone can share their screen, given the right permissions. (Source)

4) Similarly, 40% of companies feel like video conferencing makes their employees feel more engaged. These organizations use it most commonly for one on ones (80%), standups (78%) and large meetings (77%), all situations in which a screen sharing could support coordinate training, review, demos, and more. (Source)

Women sitting in office chair with her feet up on the desk and looking at her device and screen sharing

Screen sharing statistics for online meetings

Screen sharing is vital to modern online meetings, providing more collaboration opportunities whether by sharing a slide deck or walking people through a workflow.

5) 89% of employees feel like an online meeting with video and screen sharing reduces the time it takes to complete projects. (Source)

6) Online meetings with screen share functionality are most often joined from laptops (77% of participants) and phones (31%). The leading screen share solutions support sharing from any device, although larger screens usually work best for complex demos. (Source)

7) Almost 90% of organizations are conducting virtual interviews instead of in-person ones per Gartner. Screen sharing is a common way to test an interviewee’s skills on the fly — for instance, by having them write code or work through a problem. (Source)

8) To reliably share your screen during an online meeting that also has video and audio, you will ideally have at least 1 Mbps of bandwidth available both upstream and downstream. Faster connections will provide less jitter, latency, and packet loss. (Source)

Screen sharing statistics for in-depth demos and webinars

A screen share is a perfect way to walk a customer through a product demo or a webinar.

9) Over 70% of B2B marketers believe that webinars, many of which include screen shares as a way to demo a product’s key features step by step, are the easiest way to generate high-quality leads. (Source)

10) 92% of webinar attendees prefer to have a Q&A session at the end of the event, a process that can be greatly enhanced by screen sharing to provide an in-depth answer supported by a practical real-time demo. (Source)

11) Almost 60% of webinar hosts use a combination of live and pre-recorded video, including screen shares and video feeds, to make their presentations more engaging. (Source)

12) 95% of companies are exploring fresh strategies to engage their customers as a result of COVID-19, and 92% are implementing changes across digital channels, such as screen share-enhanced webinars and videos. (Source)

Screen sharing statistics for remote training

As remote work becomes more common, screen sharing plays a critical function in enabling real-time collaboration that simulates what it’s like to be in the same room looking at the same document or presentation:

13) Almost half of all webinars are for employee onboarding and training, which often include screen shares to show workers how a certain system works or to walk through a key document. (Source)

14) 89% of organizations offer webinar-based trainings with integrated screen shares and feel as though they can easily scale these types of programs across their target audiences. (Source)

15) Over 60% of executives think video conferencing and screen sharing improve the quality of communication and 50% think these technologies enhance understanding, which is vital during onboarding and training. (Source)

16) Only 33% of companies had a remote onboarding strategy in place as of September 2020. This low number illustrates how much room there still is for growth of screen sharing solutions, which accelerate onboarding by enabling anytime/anywhere training. (Source)

screenshare

Screen sharing statistics for team collaboration

Above all, screen sharing is a way to collaborate better from any device or location:

17) Almost 90% of remote workers feel like they’re more connected to teams and projects when they use features like screen sharing and video conferencing. (Source)

18) 94% of companies say that access to video conferencing solutions with functionality like screen sharing enables increased productivity. (Source)

19) Nearly 75% of professionals expect remote work to become the new normal at their workplaces, meaning that screen sharing will be front and center in how they collaborate, taking the place of physical conference rooms. (Source)

20) More than 50% of professionals have taken a video call or conducted a screen share from a home office and 33% have done so from a coworking space. (Source)

Screen sharing growth statistics

The future is bright for screen sharing:

21) Video conferencing solutions, which incorporate screen sharing, are projected to expand at a compound annual growth rate of 9.9% from 2020 to 2027. (Source)

Screen sharing is here to stay. Via screen shares, solutions like Webex enable new modes of collaboration that don’t depend on traditional offices or on tools like email and phone calls, which unlock higher productivity for employees.

Screen sharing is an essential part of remote work. Learn more by getting started with a free trial today

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Cleaning shared touch-screen devices

How can screen sharing be used in healthcare?

How to co-edit using screen sharing

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NBC sports and Cisco
What’s possible when the worlds of sports and technology play together…

Hybrid sports and collaboration technology join together

The great Billie Jean King, sporting legend and one of the 20th century’s most celebrated tennis players, once said, “sports are a microcosm of society.”

The idea that sports reflect the best of the world we live in, and capture the human spirit in a common pursuit, really resonates with me.

Though I am not a sporting fanatic, I am a technology fanatic. I see how the two disciplines share common philosophies of human connection, collaboration, and the never-ending quest for excellence. Both sports and technology have the power to bridge divides, forge common ground, and improve the human experience. Sports, like technology, has united nations, communities, friends, and adversaries in the spirit of comradery – pushing the boundaries of greatness and optimism.

Whether on the pitch, on the court, on the course, or on the racetrack, sports are, and will continue to be a huge part of our local and global culture. Technology and sports, together, not only provide a new innovative outlet for recreation and connection, but the power to build a more inclusive world.

Team DSM

 

NBC Sports Bay Area and NBC Sports California team up with Cisco Webex in pursuit of hybrid sports experiences

NBC Sports Bay Area and NBC Sports California are the latest in a series of strategic Cisco partnerships in the new world of hybrid sports. This partnership, which goes live today, marks the fourth sports collaboration in 2021, between Cisco Webex and major sports empires, such as McLaren Racing, PGA Golf Australia, and German pro cycling team, Team DSM.

For many people, the absence of live sports has been a significant void during these challenging times. Cisco’s mission is to bring sports to the masses, and to make the experience as interactive, exhilarating, and inclusive as the in-person experience.

This partnership with NBC Sports Bay Area and NBC Sports California is a natural extension of that mission. Fans can get in on the action with game highlights, player-to-audience interaction, and promos surrounding their favorite Bay Area teams and athletes. Specifically, Cisco is now the official video-conferencing technology partner for NBC Sports Bay Area’s coverage of the Golden State Warriors and San Francisco Giants, and NBC Sports California’s coverage of the San Jose Sharks. Over the next 12 months, fans will see Webex technology in action as part of pregame and postgame video conference interviews as well.

As Jordan Knopf, Vice President of Sales for NBC Bay Area Sports and NBC Sports California said: “Innovation through technology is at the core of live sports coverage and critical to delivering on our commitment to produce the highest quality, most engaging experience for sports fans throughout the region. Partnering with Webex allows us to provide those rich experiences for fans.”

Cisco Webex and the PGA of Australia teamed up to present “The Players Series,’ a new series of tournaments that brings Australia’s leading male and female golf professionals, together with elite amateur junior golfers to compete in the same field for the same prize purse, using technology to enrich the experience for the tournaments junior golfers by connecting them directly to professionals in various mentoring opportunities on and of the course.

The innovation continues

Fans may have missed out on the live sports experience during this past year, however, you can expect that technology innovations will continue to create new experiences, where fans can engage within their communities, and feel connected to their favorite sports teams and heroes. The Silicon Valley is the epicentre of technology and some of the greatest sporting teams in history, so you might say we’re perfectly matched to bring hybrid sports to the world.

Be sure to look for the Cisco Webex logo at the upcoming NBC Sports Bay Area and NBC Sports California events!

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Powering People First Blog series that focuses on increasing and promoting personal well-being and building better quality connections and a more inclusive work experience for all

WorldTour Team DSM takes to the road with Webex for a new hybrid sports experience

Creating Exhilarating and Exciting Experiences with Cisco Webex and McLaren Racing

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Webex March Summary
Webex takes the stage and gets noticed: Our new innovations unveiled

This March was a big month for Webex. Our vision and our hard work is starting to get noticed, and we’re only getting started. Here are a few highlights from a very positive month.

Cisco Live

At Cisco Live, the spotlight fell on Webex as Jeetu Patel, SVP/GM of Security and Applications, joined other Cisco leaders on the virtual stage to outline our vision of using the power of collaboration to build a more inclusive, more connected future.

Be sure to check out all the keynotes and on-demand sessions at ciscolive.com.

Introducing our newest innovations

A few of our newest innovations were highlighted, including:

  • People Insights, an important work/life balance tool that helps workers monitor and manage their own wellbeing.
  • Customer Experience as a Service (CXaaS), which pairs IMImobile’s functionality with the all-new Webex Contact Center to provide a robust and responsive customer experience across the entire life cycle.

Read the latest from Javed Khan, SVP/GM, Cisco Collaboration: Turn it Up with Webex! Collaboration Tools That Enable You to Work Your Way

Brand Partnerships

McLaren Racing Formula 1 Team

We found some partners with an inspiring commitment to innovation and speed. Last month, we kicked off a partnership with the legendary McLaren Racing Formula 1 team and we continue the momentum this month with Team DSM, a competitor on pro-cycling’s World Tour circuit.

I’m proud to be able to say that Webex will be working closely with both organizations, providing and integrating our platform and devices into each team’s daily routines – now riders can stay connected with each other, as well as their support staffs and fans, both in and out of competition. Watch the video to learn more about Team DSM:

Elton John AIDS Foundation

At this year’s Oscars, the title of VIP is no longer limited to few celebrities. Everyone who joins us at Elton John’s spectacular Oscar pre-party on April 25th can claim the title themselves. The Elton John AIDS Foundation pre-party is a long-celebrated charity function, and this year the guest list is much more inclusive, as a virtual audience of up to 400,000 donors will be able to attend via Webex. Please visit here for purchase your ticket.

Future Voices

Another campaign we launched which is near and dear to my heart is Future Voices, our new platform highlighting the innovative ways university students and educators are using Webex. Take a look:

PGA of Australia

In Australia, we’re partnering with the Professional Golfers Association (PGA) of Australia to present The Players Series, an exciting run of tournaments where up-and-coming young amateur golfers join Australia’s leading pros to compete for the same prize purse. Webex technology connects the two groups directly, giving new talent the opportunity to be mentored by their country’s best players.

Welcome to the era of hybrid work

Post-pandemic, the world will certainly look different, and organizations need to rethink how they do business – both with employees and with customers. At Cisco Webex, we strive to reimagine and expand the possibility of collaboration. Our hope is our work will help you and your organization find new opportunity in this shifting new world of hybrid work. Watch a safe return to the office in the era of hybrid work and be sure to stay tuned for more to come!

Cheers,
Aruna

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Neil Patrick Harris and Dua Lipa Join Elton John and David Furnish for the 29th Annual Elton John Aids Foundation Academy Awards Viewing Party [Press Release]

Future Voices featuring stories from students and teachers from around the world

Creating Exhilarating and Exciting Experiences with Cisco Webex and McLaren Racing

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Personal Insights in People Insights
How People Insights will help empower a more inclusive and engaging work experience

Empowering inclusive and engaging work experience with People Insights

If you tuned into Cisco Live this week, you’ve heard loud and clear that the future of work is hybrid – and the future of collaboration must be more inclusive and engaging to make this new working model successful.

Whether you’re working at home, in the office, or both, teams and projects can pull you in multiple directions. How do you keep from burning out while maintaining an inclusive workplace?

Advancements to the People Insights feature

We’re excited to announce that People Insights is expanding beyond profiles with a new set of features that provide customized insights designed to empower people and teams to thrive in this new era of inclusive collaboration – right from your Webex app. People Insights will provide detailed, private insights to you and your team to help you manage work-life balance, carve out focus time, and develop stronger and more effective working relationships.

Watch the latest episode of Designing the future of work where Jeetu Patel (SVP & GM Security & Applications, Cisco) and Gianpaolo Barozzi (Sr. Director of People & Communities, Cisco Webex) shares with us the genesis and demo of People Insights:

People Insights help prioritize well-being at work

From your collaboration preferences, to meetings you join, and the network you build – every decision you make on how you spend your time and connect with others affects your output.  People Insights helps you reflect on how you spend your time.

  • How often are you accepting meetings you never attend?
  • Are you often sharing your video?
  • How many meetings are you attending during your downtime?
  • Who do you spend the most time with?

Manage your time with Webex

Webex will provide these valuable insights to help teams take control of their time. When teams spend their time effectively and achieve work-life balance, they can focus on the work that matters most, continue to build important connections, and nurture those relationships.

Quiet Hours and People insights

Privacy First

And this information is presented to you and only you. Your personal view of People Insights will be as unique as you are. No one else has this information, and no two views of insights will be the same. Each individual can set personal preferences and goals and take action directly from the Webex app.

Privacy first

Intelligence vs Scoring

At Webex, we believe in empowering individuals and teams with intelligence – not a score. People Insights is a visual representation of how you collaborate and spend your time. Work isn’t restricted to scheduled meetings within your org chart. Work is asynchronous. Our collaboration network and work output are fueled by ad-hoc phone calls, multiple messages, and introductions to new teams and people. By seeing how you spend your time, you can decide what is right for you.

Goal Setting and People Insights

Do you want to be more respectful of other people’s time? Set goals for joining and ending meetings on time, adding agendas to the meetings you host, or respecting others’ downtime.

Do you want to be more engaged during meetings? Set a goal for how often you speak up or turn on your video.

Webex is taking a people-first approach to empower inclusive collaboration and build engaging work experiences. People Insights from Webex will help:

  • enable seamless cross-collaboration
  • ensure individual wellbeing and encourage healthy behaviors
  • enhance work-life balance
  • build quality connections
  • empower diversity, equity, and inclusion
  • maximize time on projects that matter most

Cisco is rooted in our people-first culture and approach, and our product vision is the same. Empowered individuals make stronger teams, and stronger teams build better organizations that innovate and power the economy.

We’re looking forward to working with some of our top customers to help shape the future of People Insights for you!

Go to Webex.com for more information

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What’s new in Webex: April 2021

Reimagine the Future of Work series announcing the availability of solutions that are purpose-built to help companies transform how they work while keeping employees safe, connected and productive.

Cisco Webex Powers Personal Well-Being, Higher Performing Teams and Inclusive Collaboration [Press Release]

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Doctor using Webex video conferencing
Webex Telehealth Connector for Epic: Reimagining connection in healthcare

Telehealth using Cisco Webex Telehealth Connector

Remote delivery of care has been a game changer in the last year; reducing barriers of health equity, addressing delivery disruptions caused by the pandemic, enhancing patient experience, empowering care team’s productivity, and improving health outcomes by increasing access to necessary care.

pregnant woman using Webex Health Connector to communicate with her doctor

Cisco has collaborated closely with healthcare customers and partners in early field trials (beta) to streamline clinical workflow integration, deliver better experiences, and share important telehealth insights in Control Hub.

We’re excited to announce the general availability of Webex Telehealth Connector. Epic is the first EHR to be integrated with the Webex Telehealth Connector and is published in the Epic App Orchard.

Webex for healthcare is purpose built to meet healthcare delivery needs in diverse care settings. Webex Telehealth Connector allows for the flexibility to launch virtual visits from within clinician workflows or as a stand-alone application in a browser that has access to camera and microphone.

Clinician and patient virtual health

About Webex for healthcare

The browser based WebRTC technology does not require browser plugins or force any application installation. The video consultations are scheduled and managed directly from Epic’s Electronic Health Record (EHR) system. Because of the seamless integration with Epic’s system, clinicians can schedule virtual health appointments and get notified when a patient enters the virtual waiting room. Both clinicians and patients can launch virtual visits right from Epic’s provider and patient applications.

In addition to virtual video visits, participants can share screens to review images, charts, or other clinical documents to facilitate better care conversations. Moreover, the Control Hub dashboard shares insights about the quality of telehealth calls with administrators.

remote healthcare workers using Webex video conferencing

The Webex platform is HIPAA compliant and allows patients to launch virtual visits without storing any personal protected information (as patients are not required to login or share personal information). Webex provides privacy and security around encryption of all communication including securely sharing images or clinical documentation.

As healthcare customers innovate care delivery models, organizations will find new ways to deploy care with speed and agility to adapt and build resilience as they flex between physical and virtual points of care. Cisco’s Webex Telehealth Connector will enable these changes by making healthcare systems more efficient, increasing access to care, and enhancing healthcare outcomes.

Visit Webex for Healthcare to learn more about how your organization can enable telehealth using Cisco Webex Telehealth Connector.

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What’s new in Webex: April 2021

What healthcare providers should do this National Cybersecurity Awareness Month

How can screen sharing be used in healthcare?

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What’s new in Webex: November 2020

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Woman sitting at her kitchen table on a vidoe conference call on her computer using Webex
What’s new in Webex: April 2021

Welcome to what’s new in Webex! This article highlights new Webex features and capabilities that will be available in April.

In April we’re introducing expanded features and capabilities in Webex including custom layouts and seamless calling to Webex Meetings for continuous collaboration. We’re also introducing rich experiences for Webex desktop and room devices to help organizations in their safe return to the office.

Read more below for information about these capabilities and more.

MEETINGS

MESSAGING

CALLING

DEVICES

INTEGRATIONS

CONTACT CENTER

CONTROL HUB, SECURITY AND EDGE SERVICES

MEETINGS

Custom layouts

Customize your view in Webex so you can focus on the people you want to see.  Two new layout features in Webex let you customize your view and experience: use zoom in and out capabilities to adjust your grid view from 5×5 to 2×2, or anywhere in between, so you focus on the people you want to see. You can simply use the slider at the upper right corner and zoom in to see larger images or zoom all the way out and see as many people as possible.

1 IMAGE Zoom out Grid View_2

The stage view feature lets you customize the stage, giving you more control over who and what you want to focus on simply by moving anyone from the filmstrip onto the stage.

2 IMAGE Customize the Stage View Dark(1).png

Post-Meeting Summary

Play back your meeting recordings without leaving the app.  Meeting recordings are now viewed directly within the Webex app and include your meeting transcripts. With the new post-meeting summary feature, these assets will now be automatically populated in a Webex space, beginning first with the meeting recording which streamlines how you access, view, and share recordings (and in the future, all meeting assets). As the meeting host, once you wrap up a meeting there are two places where you can access your recordings:

  • In the space that you set up for your meeting, your recording will be accessible in the new ‘Recordings’ tab under the ‘Content’ tab.
  • For recorded meetings from your Webex Personal Room, you go to the Calendar view to access your recording.

3 IMAGE Post meeting experience 02 (1)

MESSAGING

Webex app on Linux

For the open-source community, we are pleased to announce that Webex is now bringing you messaging, meeting, and one-to-one calling for at work and educational settings. All the core Webex capabilities in a single app are supported to help you seamlessly collaborate. This is just the beginning; support for advanced calling and a full-featured meeting experience will be added in the upcoming releases.

New send button for messages

We’re making it more intuitive for new users to send messages. A new send button in the compose area gives clear indication on how to send messages (this is in addition to simply pressing Enter on the keyboard). We have also added instructions above the send button to show how to create a new line in your messages (Shift + Enter).

SendButton-cropped.png

Video Playback Enhancement

Change how you view videos in your spaces. Video playback enhancements transforms how you access videos on the Webex mobile app. All videos are now clearly identifiable and easier than ever to start, pause and move to full screen all from within the app. We have also streamlined the process to forward videos to other contacts or spaces.

Optimize shared content, streamline pause and resume capabilities

Webex automatically optimizes your shared content for text, image, or video for better experience. When you share a video, you’ll no longer need to select a higher frame rate to share. Webex automatically determines the optimized settings for content share, selecting best frame rate and resolution for your content type.

IMAGE A sharecontentoptimize.jpgWebex will also streamline content pause and share capabilities. Need to skip ahead a few slides or even jump to another presentation without stopping?  In April, Webex will let you pause your share while you navigate to content you’d like to feature — participants continue to see the last shared slide until you resume the share. Changing slides or presentations occurs in the background, unseen by the participants and helps you present a smooth and flawless presentation. These features are also available in meetings.

Webex streamlining content pause and share capabiliites

CALLING

Webex delivers business class calling from the cloud. New features are added each month to allow users get the best calling experience.

Seamless escalation of SIP calls to Webex Meetings

Webex enables continuous collaboration from a simple phone call. If you’re on a call, you can now elevate the call to a full-featured meeting with a few clicks of the keyboard without anyone going on hold. Invite additional attendees you’d like to join the discussion. They’ll receive a notification to join the meeting, and from there all participants can take advantage of AI transcriptions, real-time translations, notes and action items, and recordings. You can even move calls to a meeting when you’re talking to people outside your organization. Available on Unified Communication Manager in April and coming soon to Webex Calling.

Move call to meeting-merged

Support SSO on mobile (UCM)

As a remote worker on a mobile device, users will have an improved user experience with single sign-on (SSO). The first time you enter the Webex app or when your login expires, you’ll enter a one-time username and password, and you are able to collaborate.

DEVICES

Control the Room USB camera via a remote control

Webex devices will automatically frame the person in front of the camera, but sometimes you want to focus on an object or a specific area of the room. Now you can manually control the camera on Room USB devices with a TRC6 remote control. You can use the remote control to pan, tilt and zoom the camera.

IMAGE B remote usbWeb-app xAPI integrations

We are adding the open-source JavaScript XAPI library to the web engine on Webex devices. Users will now be able to improve and install UI Extensions and/or local web apps with access to JavaScript content. This opens new opportunities to create new scenarios and macro automatic to create richer web apps.

INTEGRATIONS

Work faster with Webex in Box

Need to collaborate live on a Box document? Start or schedule a Webex meeting or share content in a Webex space, without leaving Box. The new Webex integration with Box enables face-to-face communication and easy content sharing, so that you can focus on getting your job done faster. Check with your IT or Box Admin if you don’t see Share file with Webex in your Box account. (Available for Windows and Mac)

Box_ Sharing_in_Meeting

Share Box files on mobile on Webex

You can now share, preview, and view Box files from the Webex mobile app. (iPhone, iPad, and Android)

IMAGE H MOB 1.1 Share from Box

Appspace integration for digital signage

Appspace is now an official Cisco partner for digital signage and will be available as an integrated option in Webex Control Hub. Guide your teams and visitors on their return to the workplace. View the latest guidelines, business critical data, town halls, meeting space schedules, training content, and more. Tailor communications for conference rooms, huddle spaces, and in-home devices. These functionalities can now all be adapted and viewed within Webex Control Hub.​

CONTACT CENTER

Webex Contact Center APIs

Offer customers tailored, specialized experiences powered by Cisco’s underlying video, audio and collaboration technologies.

In April,  Webex Contact Center will provide API to support capabilities to:
· List and download media captures for your agent-customer interactions
· View statistics on your agents
· Get statistics for one or more queues
· See all open and closed tasks filtered by channel type, organization, or time frame
· Use AI APIs to convert speech to text and get AI insights from a conversation

CONTROL HUB, SECURITY AND EDGE SERVICES

If you are an admin, Webex Control Hub places management, monitoring, troubleshooting, analytics, edge, and hybrid services across all your collaboration resources in one pane of glass.

Workspace Location and Floorplan Summary

Managing collaboration resources in a hybrid work model can benefit from quick, easy, and straight to the point data. With workspace location and floor plan summaries, you can visualize your workspaces both geographically and locally in Webex Control Hub.

IMAGE C Workspacelocations_ControlHUB

Real-time analytics: Calling and Messaging

In April, Webex Control Hub will include real-time analytics for messaging and calling expanding real-time analytics across the suite of services. Analytics are designed with a user-friendly layout with key performance metrics, contextual filtering, and faster load times.

IMAGE D Calling Analytics

IMAGE E Messaging

Live Meetings World Map View

Webex Control Hub will present a geographical view that shows all live meetings and connected data centers. With this visual tool, IT Admin can easily identify live meetings with potential network quality issue and use advanced troubleshooting tools to proactively address.

IMAGE F Live Meeting Map

Meeting Participants Map View

A geographical view of a single meeting and the connected data center offers details to quickly zero in on affected meetings using Webex Control Hub trouble shooting capabilities.

Historical Metrics API

IT Admins will be able to pull Webex calculated metrics for Messaging and Device services instead of having to calculate themselves. This allows admins to access metrics consistent with those used in downstream business apps by IT.

Manage security and compliance: Configure and enforce file size limit in Webex spaces

Enforce file size limits for file uploaded to Webex spaces to meet your compliance guidelines. Webex Control Hub allows organizations to configure the file size limit that can be supported by their downstream 3rd party compliance tools used for corporate data archiving.

IMAGE G Filesizeenforcement

Manage security and compliance policy: Admin can block users from joining external Webex meetings

Keep your conversations secure and internal with a simple Webex Control Hub setting. For industries, such as financial and public sector, where employees handle sensitive data, admins can configure settings, so users don’t have meetings external to their organizations. While many companies use firewalls and other complicated methods to achieve this, Webex gives admins the flexibility and simplicity of achieving this higher level of security with a simple turn of a knob in Control Hub.

For more information on all of these features and upcoming updates to Webex, please visit the What’s New Articles for Webex Services

Resources

The all new Webex

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Here’s what’s new in Webex

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Team DSM
WorldTour Team DSM takes to the road with Webex for a new hybrid sports experience

Cisco Webex named official collaboration partner of Team DSM

The passion of the German licensed Team DSM and their vision of ‘Keep Challenging’ inspire millions of cycling fans worldwide. Fresh from winning multiple stages of the Tour de France 2020 and a double podium of the latest Giro d’Italia, Team DSM is one of road cycling’s most exciting young WorldTour teams.

Check out the new official launch video:

I’m honored today to announce a new strategic partnership with Team DSM and to share in their vision of redefining the sport through cooperation and innovation. That includes a future of hybrid sports experiences, and as a proud extension of their team, Webex will provide the platform and devices to be integrated into their daily activities to bridge in-person and virtual experiences.

Team DSM isn’t just a sports team but a big operation and Webex is helping them to manage it.

  • Almost 60 athletes
  • More than 370 racing days during 126 races
  • Over 50 full time staff members
  • 500 bikes, 3 touring cars, 3 trucks, 3 motor homes, 3 vans and 25 cars

New era of hybrid sports and how Team DSM will leverage Webex

Webex will:

  • Seamlessly connect the cyclists from their homes, team camps or race locations tothe large, distributed support staff of coaches, nutritionists, physical therapists, doctors, and of course, family. One of the key things Team DSM was looking for was a secure end-to-end collaboration solution that also includes our devices such as Webex Desk Pros, Webex boards and cameras.
  • Enable R&D experts of the Team to link with the innovation partners like DSM.
  • Enable the team to do pre- and post-race media interviews with riders and opening that exclusive experience to partners, VIPs and fans, providing for more meaningful interaction.

Webex enables an inclusive future for all

At Webex, our purpose is to power an inclusive future for all – by breaking down barriers across geography, language, personality and socio-economic levels to give everyone tools to achieve greater personal expression, as well as build more engaged relationships.

This partnership is a great example of how Webex empowers incredible organizations, like Team DSM, to scale their mission, and vision. We’re thrilled to partner with Team DSM as they reimagine the world of pro cycling. It’s an inspiring vision that we’re proud to be a part of and encourages us, too, to ‘keep challenging’ ourselves.

Cheers,
Aruna

Learn more about the new strategic partnership to drive collaboration between Team DSM and the future of sports [Press Release]

Learn more

Scaling glamour. Delivering hope. Our partnership with the Elton John Aids Foundation

Future Voices featuring stories from students and teachers from around the world

Creating Exhilarating and Exciting Experiences with Cisco Webex and McLaren Racing

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Elton John Aids Foundation
Scaling glamour. Delivering hope. Our partnership with the Elton John AIDS Foundation.

You’re invited to the Academy Awards Pre-Party to benefit the Elton John AIDS Foundation! Tickets for the party can be purchased on Ticketmaster

The Oscars is, of course, an iconic awards show that attracts a yearly audience of millions. It’s also the occasion of glamorous entertainment industry parties and events that offer their own distinct allure. I’m excited to announce that Webex is partnering with the Elton John AIDS Foundation to make this year’s festivities more inclusive – though no less glamorous.

Webex hosts pre-show special open to supporters

On the evening of April 25th, the night of this year’s historic virtual Oscars ceremony, Webex will be sharing one of the most iconic pre-parties of the awards season live with film fans far beyond the confines of Hollywood. The Elton John AIDS Foundation’s Academy Awards Pre-Party has always been an exclusive, Super-A-list event: an exclusive draw for celebrities and their VIP guests. Now, through the power of Webex, all the glamour and spectacle of this pre-party will be available live and online. The party is inclusively open to a much wider virtual audience: people willing to provide financial support to the Elton John AIDS Foundation. Every donation goes towards supporting AIDS awareness and research.

This year’s event will be hosted by actor Neil Patrick Harris, alongside Elton John and David Furnish, and features a full evening of entertainment, including a performance by GRAMMY-winning artist Dua Lipa. But it’s not just about spectacle: this particular Oscar pre-party has always been about delivering hope. Every year since 1992, Elton John has hosted the party to raise money for his AIDS Foundation. AIDS is still with us today with 38 million people living with HIV globally. And this year, the Foundation focus on raising money for at-risk young people living with HIV, specifically.

Webex helps to scale the Elton John AIDS Foundation’s mission

Historically, this private event has been held onsite at the Oscars and had been limited to 1,000 guests. This year, the party is moving off-site in a serious way: through a special arrangement with Webex, this year’s fete will be hosted an unprecedented four times to accommodate different time zones and regions’ Oscar broadcasts. The “guest list” in 2021 has been expanded to accommodate 100,000 guests per region. This opens up the possibility of having as many as 400,000 attendees. Every one of you will now have an opportunity to be included in this event brought to you by Webex.

We’re honored and humbled to be part of this partnership: for us, it makes a lot of sense. At Webex, our purpose is to power an inclusive future for all – by breaking down barriers across geography, language, personality and socio-economic levels to give everyone tools to achieve greater personal expression, as well as build more engaged relationships. The pre-party is a great example of how Webex empowers incredible organizations like The Elton John AIDS Foundation to scale their mission to collaborate with a broader range of interested – and interesting – people.

Webex and the future of hybrid events

While it’s true that humans will never stop meeting in person, we believe that the future of human interaction is hybrid, with a genuine sense of presence for all participants – that is the instinctive knowledge that there are people occupying the same three-dimensional space as you. And in the future, we’ll see even more sophisticated hybrids that focus on that sense of human togetherness. This pre-party with the Foundation –and other events like it — is only the first step in this endeavor. Webex is committed to continue to deliver further innovation and growth for businesses looking to scale and be more inclusive in their future collaborations.

Join me at the pre-party on April 25th to raise awareness about AIDS and support the Elton John AIDS Foundation. Glam is highly recommended, but optional.

Tickets for the party can be purchased on Ticketmaster

Cheers!

Aruna

Learn more

Neil Patrick Harris and Dua Lipa Join Elton John and David Furnish for the 29th Annual Elton John Aids Foundation Academy Awards Viewing Party [Press Release]

Future Voices featuring stories from students and teachers from around the world

Creating Exhilarating and Exciting Experiences with Cisco Webex and McLaren Racing

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

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Webex Beta Program
Meet Webex Beta

Introducing Webex Beta

Today, we’re excited to introduce Webex Beta, a new early access program that replaces our Early Field Trial (EFT) and Early Adopter Programs (EAP). Webex Beta provides Webex Admins and Partners a better way to discover and apply for early access to Webex Apps, Devices, and Services, providing you with a unique opportunity to share your feedback directly with our product teams.

The voice of the customer has always been a crucial element of how we design our customer experience, and Webex Beta now ensures it’s an intrinsic part of how we bring our products to market.

If you’re a Webex Admin, you can now discover the available and upcoming Product Beta’s and ensure you and nominated users in your organization can access the latest innovations across the Webex portfolio before they are launched.

Better together

How to quickly create a company culture in a growing business

The Webex Beta program is designed to empower our customers. We value your insights and are excited for you to partner with our product teams to help shape the future of work. Your voice and experience are vital to shaping the Webex of the future and ensuring we deliver your needs.

In return, we’ll ask that you provide continuous feedback and ensure that the full range of users perspectives are represented – it’s a significant commitment you’ll need to make but one that can deliver substantial rewards.

Get to know Webex Beta

As part of your Webex Beta membership, you’ll also have to opportunity to be part of both our Webex Community and Webex Ambassador programs, enabling you to connect with others using Webex in your industry and beyond.

These will provide you with enhanced access to our team and invites to events which are exclusive to these programs.

Our future vision – Hearing every user’s voice 

A key part of the Webex Beta program is ensuring we gather the broadest possible range of insights, matching the diversity of those who use Webex daily. Hearing everyone’s voice ensures our products can be more inclusive and considerate of the full range of demands our customers have.

To ensure we have the opportunity to hear everyone’s voice, we’ll be working this year to expand Beta participation, including the ability for users to enrol directly, with Admins’ consent where appropriate, of course. Learning from users from every industry, line of business, region and ability has been a key part of many of our customer touchpoints, and we’re working to ensure our global customer base is more fully represented in our Webex Beta early access programs too.

How do I join?

As an Admin, getting started today with the Webex Beta Program is simple.

Just go to beta.webex.com and follow our three-step process. We’ll see you there.

Watch the video to learn more:

Learn more

What’s new in Webex: March 2021

Relaunch of the Webex Ambassador Program

Innovations from Webex Experts: How Webex Aha! came to be

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FutureVoices
Future Voices featuring stories from students and teachers from around the world

Future Voices Webex campaign

Education is a basic human right for all, and in the last year, the pandemic has only accelerated how we learn – forcing us to try new ways to both deliver and consume. The move to hybrid learning is also opening up new possibilities for future leaders and decision makers to learn and create.

Today, I’m excited to share that we have launched a new and exciting Webex campaign called Future Voices, launching in the UK today, to celebrate students in universities and educators worldwide, and giving them a platform, with Webex, to help them share their stories.

Inclusive future for all

Our focus is to amplify the voices of the Gen Z future workforce as well as their teachers. Our aim at Webex is to power an inclusive future for all by breaking down barriers across geography, language, socio economic level and personality type, giving everyone an equal voice to achieve greater productivity and build more engaged relationships.

With the future of work being hybrid, we believe we achieve more when diverse ideas and workstyles come together and everyone can contribute equally, fully, and as their authentic selves.

FutureVoices stories

Below are just three amazing stories from our young champions:

Zainab – First Year Apprentice is a university student with dyslexia and is using Webex transcriptions and recordings to make learning easier for her.
She is also a first-year apprentice during this pandemic and is balancing her first professional role with completing a degree, all while working from home.

Swen- Professor & Black Belt gamified his curriculum and used Webex breakout sessions to move his martial arts classes entirely online. Not only did he keep his students engaged throughout – but also won a University Teaching Award for his “out-of-the-box” efforts.

Allan- Network Expert hosted training sessions on Webex to turn teachers in rural Kenya into network administrators, enabling them to troubleshoot and fix network problems quickly. The Webex recording feature allowed him to share his sessions with those who could not join live.

Spread the word

Keep an eye on this space to look for more stories coming soon. It’s exciting to be able to share the stories of these young champions and we are humbled and honored to play a small part in elevating their voices.

Join (and spark) the conversation on the hashtag #FutureVoices on social media

Learn more

Future Voices campaign page

Future Voices video stories

We are all learning how to learn

Education Resources

What is distance learning?

Welcome to virtual learning

Cisco Webex Education Connector

Cisco Education Home Page

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Woman video conferencing and using noise reduction
Life happens. Background noise doesn’t have to

The Adoption blog series: Sharing our must-have features on Webex to make your life on Webex a little bit more easier and a lot more awesome

Taking the distraction out of background noise

Working at Webex means I’ve always worked from home (even pre-pandemic). But now it feels different, and I’ve been thinking about exactly why that is–it’s not just that we are working from home, but now we’re living our lives at work. My manager recently described it as “we’re all in the same storm, but not in the same boat.” Personally, that couldn’t be more on point.

A lot has changed in the past 12 months, and while our team used to be focused on general Webex adoption, the needs of our users have changed significantly as the entire world moved to working virtually (for the most part). On top of that, I’ve also changed significantly. I took on my most important role to date: momma.

“Will my team think I’m unprofessional if they hear my dogs barking? What if the baby is crying so loud that I need to stay on mute and not engage as much in a meeting? Will it impact my career or brand?”

Working from home with a family

Charlie was born in July, mid-pandemic, to a changed world–a world where returning to work wouldn’t involve commute traffic, but rather focus on how I manage work time (and more importantly, focus time) amidst family time all in the same physical space—home.

Any parents among you know that returning to work is hard enough, but thinking that your baby’s cries, dogs barking, and day-to-day noises of running a home would be a feature in work meetings adds an additional layer of anxiety. I had visions of trying to soundproof my office, make sure doors were closed, and ask the teenagers in my house to keep it down when I have important presentations.

Webex is here to help

I‘m not alone. We hear from thousands of users in our Webex Community that transitioning to remote work 100% of the time has required an additional layer of consideration in so many ways we never thought about–from the basics of being heard to the advanced challenges of a fully remote team inclusion in brainstorming and more. We’re all in this together and Webex is here to help.

Announcing feature of the month series

Each month, we’ll be sharing our top features to make your life on Webex a little bit easier and occasionally a lot more awesome, starting with noise removal. If you haven’t tried it out yet, you’re missing out.

One day, after turning on noise removal, the baby was…let’s just say “approaching lunchtime” quite loudly and I apologized for the noise. My colleague looked confused: “I don’t hear a thing!”

What is noise removal?

It’s easy to confuse noise removal with noise cancellation. These are very different things! Noise cancellation is all about drowning out distractions (normally delivered via hardware like headphones or headsets by using white noise). Noise removal on the other hand is way smarter. It uses innovative technology from BabbleLabs to intelligently listen to the audio on a meeting and digitally remove distracting sounds. I’ve got to be honest and say I was dubious when I heard about it and worried it would be like many consumer apps I use that try to do the same thing, but the actual result is one person’s audio goes too quiet and I miss what they were saying.

See it in action:

I was amazed that after enabling noise removal, my colleagues could hear my every word despite the doorbells, and then, of course, my two colleagues barking at every car that drove by. I should also probably let you know that my colleagues consist of two dogs—a 16-pound pug and a 110-pound labrador. Everyone needs to be using this!

remove background noise UI and speaker and microphone

It really is very, very cool. If you find yourself working from home, this is a must-try feature from all of us here at Webex. If you’re already using it, share how for your chance to win a Cisco 730 Headset (also very, very cool..and a blog for another time). If not, we’ve made a handy guide to help you turn it on—check it out below.

Download my noise removal guide to learn more

About the author

Image of Heidi RhodesHeidi Rhodes, Leader, Digital Experiences and Enablement Mom. Wife. Passionate about the adoption of cool technology and helping Webex’ hundreds of millions of users all around the world. Heidi leads Webex Customer Success Digital Transformation, Digital Experiences, Training and Enablement Teams and posts from time to time on how businesses and individuals can fully use the power of Webex to connect, collaborate and achieve more.

Learn more

The rise of AI speech enhancement & better team collaboration

Experience the all new Webex

Webex Noise Removal- BabbleLabs| Unboxing [Video]

Resources

What’s new in Webex: March 2021

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

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Collaboration for the win
Webex lights up green for St Patrick’s Day!

Míle Fáilte (A thousand welcomes) to all our Cisco colleagues, partners and customers around the globe!

We are thrilled to announce that last week, the Great Place to Work ranked Cisco as the Best Large Workplace in Ireland 2021. Participating companies were ranked on their ability to create a positive and supportive workplace environment; with an incredible 91% of Cisco employees in Ireland agreeing Cisco is a great place to work.

“Winning the Great Place to work in 2021 is not only a testament to our employees and leadership but a testament to how Webex has enabled us to continue to grow a culture albeit virtually. Since March 2020, the pandemic has not stopped the Irish team having a fully engaged culture of trust –  what a great place to work is truly built on. Webex gave us a platform, be it on video or through messaging, to enable our employees to be there for each other either professionally or personally. This last year I would never have been able to do my job without Webex, it’s as simple as that!”

Sheila Greaney – Site Engagement Manager

One of the key factors that makes Cisco a great place to work is that each and every employee is encouraged to embrace their local culture. And today, March 17th, our Irish team celebrate St Patrick’s day. A day of festivities and joy for all as we remember the patron saint of Ireland, St Patrick.

St Patrick’s day calls for us to don our finest green attire – with shamrocks and ginger beards highly encouraged. We dive deep into what it means to be Irish and dust off our dancing shoes to fully embrace our world-famous traditional music and rich culture. And this year was no different – not even Covid could stop the fun.

Being part of the Cisco family means we are all fortunate to have access to industry leading tools that maximise our virtual celebrations, making them 10X better than being in person and inclusive to our global teams. Here are just a few examples of how our teams made this St Patrick’s day one to remember:

Galway team Webex

Each year, our Galway team transform the Cisco office building green, but the way we work has changed dramatically this year. With Webex becoming our new virtual office, it only made sense that we light up Webex green too. For the first time ever, and for one glorious day only, the Webex you know and love, is turning green. This was available only to users in our internal Cisco trials, but who knows, it might be something we productise for this and other holidays in the future!

Webex lights up green for St Patrick’s Day!

Our internal fun didn’t stop there. The local Webex team created a selection of incredible Irish themed virtual backgrounds. Perfect to get everyone on meetings in the spirit of the holiday. Below are a few examples of what we created. We would love to see what you come up with – use #GRMAWebex to share your St Patrick’s day virtual backgrounds.

Co-workers at Cisco using Irish backgrounds in their meeting

On March 16th we also hosted a St Patrick’s Day Trad Fest – our first virtual St Patrick’s Day Festival where we invited all Cisco employees and their family members to join and learn the history behind Irish music with special performances from our very own Irish traditional Cisco band. All hosted on Webex!

St. Patricks Day Trad Fest

The band covered classics such as ‘The Kesh Jig’ and ‘The Lilting Fisherman’ – and our very own Rory Walsh gave a stunning vocal performance of ‘You Couldn’t Have Come at a Better Time’. The band not only showcased their beautiful talents but were able to share a slice of our great Irish history with their fellow employees world-wide.

Cisco members of a meeting all playing instruments

And last but by no means least, it wouldn’t be a Cisco event if we didn’t have some star presence. Our lucky audience at St Patrick’s Day Trad Fest were blessed with an unforgettable performance from our special guest Noel Hill. Noel is an Irish concertina player from County Clare, who has enjoyed world-wide success and now teaches concertina locally and globally with the help of Cisco Webex. Noel’s stunning performance truly was the perfect highlight to end a fantastic Cisco St Patrick’s day.

We may not have been able to celebrate this St Patrick’s day like we traditionally would but, with the help of Webex we were all able to come together and celebrate our Irish culture as a team, in style! Truly enforcing how Cisco is the greatest place to work.

Don’t forget to share your virtual St Patrick’s day fun using #GRMAWebex

Learn more

Get the best video meeting experience with Webex Auto Configuration

Announcing the winners of Collaboration hackathon

Relaunch of the Webex Ambassador Program

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Man thinking and on a Webex meeting
What’s new in RoomOS – March 2021

It’s officially springtime, and the days are getting lighter and warmer. We are announcing 2 new features in RoomOS this month, to make it easier to admit people into a virtual meeting room and to book a physical one. Perfect for the hybrid workplace!

Admit all from devices

Whenever people try to join a locked meeting, they are placed in the lobby to wait for the host to admit them. Previously, hosts had to let people in one by one, but we’ve made it available for hosts to admit everyone who’s waiting in the lobby with a single click. This feature is already available in the Webex app, and implementing this for Webex Room devices helps to bring the Webex experience in closer alignment. Learn more by visiting the help article.

Man thinking and on a Webex meetingRoom booking inside of the room

Last year we announced the Cisco Webex Room Navigator. This intuitive, touch panel offers instant connections to video conferences, room controls, content sharing, and room booking. We are now making it possible to use the Room Navigator inside of the room to book ad-hoc meetings. This is not replacing an existing user experience, but rather adding a new and more immediate alternative to do on demand scheduling of ad-hoc meeting rooms directly from the Room Navigator. If you want to see it in action, you can see a demo here. If you need help with this, please check out the help article.

Worried about touching shared touch devices? We got you. Simply use your voice to book the room. With in-room booking, you can extend your booking or book a room for a spontaneous meeting. If the room is available, Webex Assistant books the room for you. Check out the help article here.

woman on Webex using booking feature

We kept it short and sweet for March, but stay tuned – we have a lot of good things coming.

 

See how you can take your meeting experiences to the next level

Resources

What’s new in Webex: March 2021

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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What Stanford researchers don’t know: You can meet smarter to reduce video fatigue

Factors contributing to video fatigue

Meeting fatigue is real. And, in the era of COVID, “meeting” almost certainly means video conferencing. Stanford University researchers thought the problem was pervasive enough that they conducted a study to examine why too much video conferencing can exhaust the mind and body in what they say is commonly known as “Zoom fatigue” – although the researchers indicated this applies to all videoconferencing platforms. They arrived at four key factors that contribute to fatigue and even devised a way to measure it with the “Zoom Exhaustion & Fatigue” (ZEF) scale:

1) Excessive amounts of close-up eye contact is highly intense

2) Seeing yourself during video chats constantly in real-time is fatiguing

3) Video chats dramatically reduce our usual mobility

4) Higher cognitive load is much higher in video chats

While researchers gave some useful tips to counteract these problems, they are only short-term fixes to a problem that is endemic to the current era.

The answer is to meet smarter so you can meet less

Some companies, including at Cisco where I work, are implementing meeting-free days to minimize burn-out. But giving people a break from meetings and then going right back to Zoom fatigue the next day is also not the long-term answer.

The answer is using video conferencing technology to let people meet smarter so they can have fewer meetings on a REGULAR basis.

It may seem counter-intuitive, but over the past year, Webex has been working on ways to help people spend less time in meetings yet be more productive. Some of these innovations include:

  • Using an in-meeting digital assistant to capture transcripts, notes and action items, so you can fully focus in the meeting and get more done
  • Automated post-meeting follow-up enables easy distribution of notes and tracking action items, which may negate the need to have additional meetings to move work forward
  • Advanced messaging and team collaboration features let you continue work projects before, during and after the meeting, so much of it can be done asynchronously
  • Round table & Quick Sync meeting templates give everyone a dedicated speaking slot and time allocation, so no one can hog the discussion which reduces time sink
  • Real-time translation helps to break down language barriers and aids understanding, so fewer meetings are required for additional clarification

 

See Webex infographic to learn more about smart video conferencing

 

My Zoom Exhaustion & Fatigue score is very low

Out of curiosity, I took the ZEF survey just to see how I would score. And not surprisingly, it was very low:  I scored in the 8th percentile in Zoom fatigue, which means about 92% of people have more fatigue after videoconferencing than I do. I attribute that to three things:

  • My comfort with video having worked in the industry for more than 10 years
  • The intelligence in Webex which allows me to meet smarter on video and, thus, have fewer meetings
  • Working on a Webex Desk device, an all-in-one personal collaboration system that is comfortable to work on and contributes to less visual and physical fatigue

See how you score on the ZEF scale. And try Webex for free.

My score on the ZEF scale:

Stanford ZEF Scale Report
My score on the ZEF Scale Report

Resources

The all new Webex

Ready to make the switch to the new Webex?

Learn more

Making Video Fatigue a Thing of the Past— Webex Devices Deliver 10x Better Experiences

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

 

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Silhouette of Business People Posing by Window
Relaunch of the Webex Ambassador Program

Webex Ambassador Program

I am beyond excited to announce the relaunch of the Webex Ambassador Program. Our ambassadors are highly knowledgeable and the backbone of our Webex Community. Whether they’re sharing best practices, offering suggestions on project plans, answering technical questions, or presenting at Webex Community events, Webex Ambassadors add unparalleled value to Webex, the Community, and Webex users and admins.

Webex Ambassadors are lighting the way for seamless collaboration in their organizations while also sharing valuable feedback and knowledge with fellow Webex users and admins so they too can quickly accomplish their goals. Sound like you? Read on.

At Webex, we truly believe in powering an inclusive future for all. Part of this means building a product that betters the lives of our users and gives customers an experience they love. As the VP of Customer Success for Webex, I am always thinking about the success of our customers. If they’re unable to use Webex to simplify how work gets done, to meet their goals, or to collaborate effectively, it doesn’t matter how good we think our products are. Period.

We understand that our customers are our most valuable asset. They help drive smart innovation and their voices provide insight into how we can do better. We listen to their voices closely, so much so in fact, that we drive high-velocity adoption by harnessing the power of their voices and their vast knowledge.

Webex Ambassador Logo

Where customers go to share, learn, and amplify their voice

The Webex Community is where you’ll find these users, admins, adoption champions, and ambassadors. They act as the voice of the customer and share best practices, give feedback, and build knowledge among fellow community members to help make Webex even better.

Customers can easily make the jump from purchasing Webex to adopting and loving it quickly, all in the Webex Community. We connect customers using Webex with those responsible for adoption planning, integrations and deployment, and the Webex teams creating the collaboration vision of the future. This allows everyone to ask questions, share ideas, project plans, and best practices. With over 70,000 members, numerous customer events, and speakers discussing everything from adoption to technical walkthroughs, the Webex Community truly is your go-to space to discuss all things Webex.

Meet the Webex Ambassador Program

We recognize and reward our most active Webex fanatics in many ways, including an invitation to join our newly launched Webex Ambassador Program. This program is all about listening to the voices of our users to gain an understanding of their experience and how we can make it better.

Webex Community members make the best ambassadors because they’re on a mission to help others and to help Webex be the best product it can be by offering unique insights that help us deliver fast-paced iteration. Ambassadors use their voices to share intelligible and actionable insights with our product and adoption teams, which helps us create the best possible products with clear and scalable adoption blueprints.

So, what’s in it for you? When you become a Webex Ambassador, you’ll get:

  • Tailored learning paths for users, IT admins, and adoption advocates
  • Rewards and recognition for sharing knowledge and insights
  • A chance to influence future Webex innovations
  • Opportunities to amplify your voice

As you continue to learn and share your voice, the more access you’ll gain to advanced classes to continue your learning. You’ll also get the opportunity to meet with the Webex teams designing the collaboration tools of the future.

What kind of ambassador are you?

Whether you’re just starting out or know everything about Webex, we have varying levels of ambassadors based on education. You’ll start as a Webex Power User and work your way up from there. Check out each level below.

Webex Ambassador

As a Webex Power User, you’ll gain access to a tailored learning path that will teach you everything you need to know about Webex and help you achieve the next level as an Associate Ambassador.

As an Associate Ambassador, you’ll dive deep into the details of effective technical and adoption practices. People at this level are typically leaders in the Webex Community.

Can you then level up to be a Professional Ambassador. You’ve already been tested on the most advanced levels of Webex products, including driving outcome-based adoption and workflow integrations that help drive continuous collaboration.

The top tier of our ambassadors—the Webex Experts—is a group of nomination-only members who comprise the top one percent of our program. They meet with our business regularly to influence our innovations, present at Webex Community events, and co-create adoption materials alongside our team.

This elite group builds bots and integrations, share real-world use cases, and drive innovation here at Webex. They even created the Aha! Portal that allows customers, partners, and internal teams to submit feature suggestions to our product teams. You can read about how this came to be in this blog.

 Our ambassadors provide invaluable feedback, insights, and innovations to Webex, so we invest heavily in them and their development. We provide professional development, education, and networking opportunities for our ambassadors to ensure that we are providing equity and access for everyone.

Sound like you?

To join the Webex Ambassador Program and hundreds of other Webex users, visit to sign up

About the author

Gaurav Verma

gaurav verma

Meet Gaurav Verma, VP of Customer Success on the Cisco Collaboration Team. Gaurav has a wealth of industry experience that he uses to drive high-velocity, customer-first adoption here at Cisco. He’s passionate about creating high-value customer experiences through the development of culture, by leveraging new strategies and technologies, and by undergoing fast-paced iterations.

 

Learn more

Get the best video meeting experience with Webex Auto Configuration

A broadcasters How to Guide to live stream Webex 

Live streaming with Webex Meetings for your virtual events: What’s new and how to use it

Still need help?

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Learn more about web meetings and video conferencing.

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Visit our home page or contact us directly for assistance.

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woman sitting at table
What’s new in Webex: March 2021

Welcome to what’s new in Webex! This article highlights new Webex features and capabilities that we have recently introduced and those coming in March. 

This month we’re introducing expanded features and capabilities in Webex including a preview of realtime translations in meetings coming later this year. We’re also introducing new hybrid calling options and rich experiences for Webex devices via Webex Edge services to help customers on their journey to the cloud. 

Read more below for information about these capabilities and more, including details on the Webex app.

MEETINGS

MESSAGING

CALLING

DEVICES

CONTACT CENTER

CONTROL HUB, SECURITY AND EDGE SERVICES

COMING SOON

MEETINGS

Moderated unmute mode

Control who can be heard in a Webex Meeting with moderated unmute mode. Now you can directly unmute attendees, like young students, who can’t unmute themselves. (Windows, Mac, iPhone, iPad, and Android) 

IMAGE 1 Moderated Mute Mode -2

Q&A support for Webex Meetings

Conducting a training session or briefing where you need to moderate Q&A so questions are not lost in the chat window?  Now Webex Meetings allows participants to type their questions into Q&A panel so they can be answered by the host or cohosts. 

IMAGE 2 In-Meeting Q&A 1.0_light

 

MESSAGING

New files experience

The improved file experience makes navigating files faster and easier. You can easily drag and drop files into the chat window, switch between list view and grid view, and other quality and visual improvements. (Windows, Mac and mobile) 

IMAGE 3 List view for files - WIN

Moderate team spaces

Bring the moderator experience to your team spaces. You can now control who can join the team spaces you moderate, add existing moderator options to these team spaces, and move moderated spaces into a team. (Windows, Mac, Android, iPhone, and iPad) 

IMAGE 4 – moderate space desktop)

Enter a 9-digit code to connect to a device

In situations where proximity is not available, you can now pair to a device using a 9-character code. For instance, if you’re on a guest network, simply get the 9-digit code from the device and enter it into the Webex app device panel. Once paired to the device, you can use the device for audio/video, wireless screen share, and device control. (Windows, Mac, iPhone, iPad, and Android) 

IMAGE 5 Paired with the device with 9 digits code_light@2x.png

CALLING

Webex deliver business class calling from the cloud.  New features are added each month to allow users to get the best calling experience  

Below, we’ve indicated which calling service each new feature applies to. If you’re not sure what calling service you have, see Webex | Find Out What Calling Service You Have 

Hybrid Calling with Webex Calling

Webex is enabling hybrid calling migration journeys from on-premises PBX to native cloud calling services site by site, or user by user while offering a full collaboration suite of meetings, messaging and contact center capabilities. 

Centralized dial plans  

  • Configure advanced Enterprise dial plans to optimize on-network call routing via Webex Calling. Create dial plans to route calls between cloud-native users and on-premises PBX users (Cisco Unified Communications Manager or 3rd party solutions), simplify calling and enable extension dialing across the whole organization as part of a hybrid journey to the cloud. 

 Geo-redundant routing policies for enterprise trunks  

  • Geo-redundant routing policies for enterprise trunks allows admins to scale call traffic to the PSTN using trunk groups across enterprise sites for greater scale and higher availability. 

Call media optimization for Webex Calling (ICE)  

  • Keep media on-premises and improve call performance for calls between Webex app users for Webex Calling. This helps business decrease bandwidth usage, reduce latency, and improve quality performance.  No extra hardware or configuration support is required, Webex Calling architecture and Webex app will support ICE to automatically improve call performance. 

Webex app with Unified Communications Manager (UCM) 

Record your phone calls  

If you’re set up by your administrator to record calls, you can now start, stop, pause and restart recordings (pause and restart via UCM Cloud only) as needed during your call, providing flexibility and greater control. If the call is being recorded, the recording continues if you move the call to another device, merge the call with another active call, or make it a conference call. As always, a visual indicator light will be visible to let you know when a call is being recorded.  (Windows, Mac, iPhone, iPad, and Android) 

IMAGE 7 In call-audio call recording.png

 

Calling presence
IP phone and Webex app status for on-hook, off-hook and do not disturb (DND) are synchronized for UCM calling.    Set your status as Do Not Disturb (DND) on Webex App, and your IP phones will also be set to DND. This synchronized presence results in a more complete view of your contacts availability across your enterprise.  This requires admin support to on-board UCM nodes to cloud-connected UC.  

Image 8 UCM calling presence in Webex App

Simplified redirect URI for single sign-on 

Webex app users with UCM calling can experience simplified sign-on options.  With this update, users only have to log in once to use both UCM and Webex app calling services.  End users accessing an external browser for single sign-on, can cross launch the Webex app using an SSO redirect URI when the Webex app is registered with UCM calling.  This requires Expressway X14, to support MRA usage.

DEVICES

Webex Edge for Devices: Meeting experiences 

Webex Edge for Devices enables your video device to join Webex meetings natively.  Extend cloud only Webex Meetings features for devices to your on-premises deployment including:  bi-directional whiteboarding, advanced mute controls, facial recognition and name labels, host controls and more.  

Immersive Share: Get the best out of your presentations 

Deliver more engaging presentations, by placing yourself in front of any content you share from your computer. The presentation and video are both sent in the content stream so you will stay in focus until you stop sharing. This is available on the Desk Pro through the floating content bar. 

IMAGE 9 Immersive share

5×5 grid view for meetings  

See all your meeting participants in one screen.  New 5×5 grid layouts will be available for Room Series, Board Series and Desk Pro.  Supported for switched meetings only. 

 

IMAGE 10 5x5 - Room.png_AH

Get a fast meeting start: Admit all

Get your meeting started quickly.  With the new Admit All feature, the host and co-host can accept everyone waiting in the lobby at the same time, by pressing a single button

IMAGE 11 Admit all.png

Background noise removal and audio enhancement 

Get an outstanding meeting experience, even in a noisy environment.  Now available on the Webex DX80 device:  background noise removal and voice enhancement.  Noise removal processing is done locally on the device which means the feature is available in Webex meeting, 1:1 calls, even 3rd party meetings. 

IMAGE 12 DX80 - Noise cancelling

Full language keyboard layout 

Every language available for the device’s user interface will now have a keyboard layout as well. 

IMAGE 13 Full language keyboard 1

Layout menu improvements 

Easy options to select your screen layout preference.  A new, more modern layout menu displays the different options available for layouts on each device. 

Picture 14_AH

Cisco Webex Wireless Phone – 840 

 Introducing the Webex Wireless Phone 840 a ruggedized Wi-Fi smart phone for the frontline worker.  The 840 is IP65 ruggedized, both water and dust resistant with a 4” gorilla glass touch screen.   The phone has an 8MP camera with grid view, 5MP front camera to easily capture images on-site.  Shift work communications are made easy with a swappable battery, plus enterprise grade voice quality, app integration, Cisco security, and registers to Cisco Unified Communications Manager (UCM) as a native device. Learn more  

IMAGE 15 840lifestyle.jpg

CONTACT CENTER

IMImobile acquisition completed 

IMImobile’s suite of products and solutions contributes to Cisco’s customer experience-as-a-service (CXaaS) vision.  Learn more here  

CONTROL HUB, SECURITY AND EDGE SERVICES

If you are an admin, Webex Control Hub places management, monitoring, troubleshooting, analytics, edge and hybrid services across all your collaboration resources in one pane of glass. 

Webex For Government: FedRAMP authorized 

Webex for Government is now FedRAMP authorized.  Government users can enjoy the all new Webex for calling, meeting and messaging.  Learn more here 

Getting started with Webex Control Hub 

New to Webex?  Take advantage of getting started resources on Webex Control Hub.  Control Hub acts as a coach to help IT admins adopt best-practice setup, adoption and performance measures through a scoring mechanism. 

D0_ Claim domains.jpg

 

Report scheduling capabilities 

We’re making it easier for IT administrators to automate the execution of multiple monthly reports.  Now you can schedule reports through Webex Control Hub to run automatically in recurring fashion. Frequency can be daily, weekly or monthly. 

Analytics- Video Mesh  

In March, Video Mesh real-time analytics will be available in a new user-friendly layout, that includes contextual filtering and faster load times. Understand call join times, meeting usage overall and by client type as well as call-overflow so you can optimize performance with Webex Video Mesh. 

IMAGE 18 Video Mesh - Engagement

Trending: Proactive notification alerts for audio and video network quality 

Proactively take action based on insights gained from daily and weekly network metric alerts.  Understand network quality trends at a site-wide level or specific location. 

UCM Cloud notification service (UCM Cloud) 

An IT admin or partner can select, from a list, proactive notification of events and alarms, to accelerate troubleshooting and remediation of issues occurring outside the UCM Cloud system, such as an enterprise network issues, or on-premises equipment issues. 

COMING SOON

Real-time translation for Webex Meetings 

In late March, Webex will begin a trial of real-time translation – from English to 100+ languages (note not all dialects included in translations). That means, non-native English speakers and/or hearing-impaired participants can choose closed captioning translation from English to one of the 108 additional languages supported from Afrikaans to Zulu . Real-time translation aids understanding and creates a more inclusive meeting, where language no longer be a barrier to great collaboration.  More information on the trial will be on Webex.com, including any restrictions, later this month. See it in action:

For more information on all of these features and upcoming updates to Webex, please visit the What’s New Articles for Webex Services

Resources

The all new Webex

Ready to make the switch to the new Webex?

Learn more

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

Read more
Workspaces
Your guide to sensors and analytics in Webex Devices

You may already know that Webex Devices provide a great collaboration experience for people working from home or in the office, but did you know they are also equipped with powerful sensors?

Sensors aren’t just for data enthusiasts or those responsible for workplace optimization and safety. They can provide critical and timely information to employees which can drive behavior, build trust and at the end of the day, create an amazing workplace experience.

Have you ever been in a meeting room that felt crowded or stuffy and you just needed a few minutes to break away? Sensors, analytics, and automation solve this issue by giving people the information they need to make informed decisions about where and how they work.

A common argument against sensors is that they are expensive, difficult to install and require a team to track, manage and optimize spaces. That may be true for ad-hoc devices, but Webex Devices come equipped with powerful sensors out of the box, so you can easily gain the insights you need to optimize every workspace at no extra charge. It’s all included in the video conferencing device — no extra installation, no data scientists, just reliable insights.

We recently discussed how sensors and workplace analytics can help deliver a safe return to the office. Now, let’s take a closer look at how various roles can benefit from sensors:

The office worker

For users, the complexity of sensors, data and analytics are always hidden. For example, if there are too many people in a room or the air quality is poor, the sensors in the Webex device will measure the conditions and an alert can be delivered straight to the video conferencing device, a Webex Room Navigator on the table or even a 3rd display.

The messages and warnings are fully customizable so organizations can adapt messages to the characteristic of the room. For example, the alert can notify people in the room to open a window if there is one, use another room and provide direction to the closest available room, or reduce the amount of people if the threshold limit is reached. The possibilities are endless, and it can all be automated, so no one has to sit in front of a screen all day monitoring and manually alerting people.

The HR and facilities representative

If you are in human resources or the facilities department, Webex sensors and analytics enables you to know if workers are staying in a healthy environment and whether the criteria for comfort, safety and energy are met. And historical data and insights are reported directly into the Webex Control Hub Workspace tab so you can have a full view of how environmental factors are trending.

Sensors and analytics in Webex Control Hub
Fig 1: historical environment metrics
historical utilization metrics
Fig 2: historical utilization metrics

Optimizing workspaces with Webex sensors

Webex Devices provide various types of sensors for ensuring safe and productive workspaces. These are the sensors available today:

1) Presence & people count for real estate optimization

Spaces are rarely used to their full potential; they are often overused or underused which can lead to productivity loss. Some rooms could be divided, while others should be augmented. Space optimization has a direct impact on energy and the cost of real estate, but more importantly on employees’ productivity and wellbeing. People count in Webex Devices uses AI to accurately detect humans, whether they are facing the Webex Device or not. This data makes it easy to plan and optimize spaces based on usage trends.

People Count Sensing
Fig 3: People count sensing used to regulate the room density

 

2) Temperature & humidity for reducing the risk of virus transmission 

Temperature and humidity need to be thought of simultaneously because the one affects the other. While temperature is mostly a human preference, maintaining a temperature of 21 to 25 degrees Celsius for a person sitting still is deemed productive.

Research also points at regular burst of cold air to improve productivity. With regards to humidity, we need to be more prescriptive. Usually, humidity levels between 30% and 60% are recommended, as it’s considered most healthy for humans.

Itchy eyes, throat irritations and respiratory symptoms have been associated with unfavorable humidity levels. And more recent studies also show that the level of humidity has a direct impact on the propagation of the Covid-19. They suggest maintaining relative humidity levels between 40% and 60%.

3) Air quality & VOCs for preventing air saturated with pollutants 

Volatile Organic Compounds (VOC) are present in furniture and carpets, cleaning products, perfumes, when food is cooked and in human breath. When they accumulate in a room, they can cause irritations, headaches, and loss of concentration which results in discomfort, productivity loss or even danger.

Poor air quality can often be circumvented with better ventilation. Tracking people count and air quality simultaneously can also help you find root causes and possible adaptations.

The Webex platform APIs also enable the automation of these processes, so the data can be rendered and acted upon. Both the Webex Desk Pro and Webex Room Navigator are enabled with TVOC sensing. Values reported in the Control Hub follow UBA reference levels and indicate 5 different levels of air quality.

4) Noise measurements for designing comfortable spaces

Noise at work is one of the major causes of dissatisfaction. It can hinder productivity, focus, memory retention and mental arithmetic.

Webex measures two types of noise, the overall noise produced by people, tools, and the building itself, and the ambient or background noise produced by the HVAC systems, for example. Isolating noises will help better understand the kind of annoyances people are confronted with and how they can be resolved. The WELL Building Institute recommends no more than 35dBA background noise in conference rooms.

5) Good acoustics for improving intelligibility and reducings strain

Bad acoustics in rooms generates reverberance that causes fatigue. Meeting rooms with glass walls are a typical example. The WELL standard recommends reverberation times of less than 0.6 second in conference rooms.

While this is uncomfortable for workers inside the room, it is even more so for people who are on a call and sitting in the far end where it becomes difficult for the brain to process and separate sound sources. We’ve all experienced this “speaker in a box” feeling.

Webex Devices measure the RT60 (reverberation time) on a regular basis without emitting testing sounds.

In addition to these environment sensors, Webex Devices can also report on the activity and status of a room. APIs give access to information such as: ongoing calls, presentation sharing in and out of call and booked rooms., This information can be used to better understand how rooms are used.

The right sensor at the right place

Analytics from Webex Devices come from multiple sensors within our device portfolio. People count is an attribute of the Webex Room and Board series. Usually located against a wall, centered and at bodies’ height, it is the best placement for recognizing and counting people. Air quality, temperature and humidity on the other hand are located inside the new Webex Room Navigator, on the table, and closer to where people are sitting, hence reporting conditions as they are experienced by people themselves.

Sensor Information in Navigator
Fig 4: The sensor information displayed in a Navigator on a custom panel
Sensing capabilities supported in Webex Devices
Fig 5: Sensing capabilities supported in Webex Devices

 

In the past, organizations concerned with environment health and space optimization invested in sensors for the workplace, but for many, the cost of acquisition, integration, licenses, and maintenance was often a deterrent. With Webex Devices, rooms enabled with collaboration technology now double as a smart sensors hub and provide the analytics and insights you need to continuously monitor and optimize spaces.

Webex Devices have sensors built-in, securely reporting on your network and into a dashboard — so don’t wait, get to your Webex Control Hub now and watch those Workspaces in action.

To learn more about sensors and analytics, read The Collaboration How-To Guide for the Hybrid Workplace.

Learn more

Innovations from Webex Experts: Making Devices even better

Securing users and devices in Webex

Cleaning shared touch-screen devices

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Lightbulb
Innovations from Webex Experts: How Webex Aha! came to be

The Webex Ambassadors Program is a global community of Webex loyalists who receive custom Webex learning paths to help further their careers, earn rewards, and influence the future of collaboration. Our Webex Experts are a top-tier group of members who offer thought leadership and act as counsel to our product and customer adoption teams. In this series, we’ll explore their contributions to the Webex ecosystem and hopefully inspire you to do more than you ever imagined possible with Webex.

The story of Webex Aha

Let’s look back a few years to 2017. We attended regular meetings with the Webex product teams where any of us could give feedback in live sessions and in Webex spaces about new opportunities to improve our products. We would share perspectives, suggest and build integrations and bots, and offer ideas for new features. Teams would take notes, try to prioritize ideas, and then attempt to circle back once they committed to or abandoned an idea. Sometimes, we’d get an update that an idea had been slated as a project, but most of the time, there wasn’t a standard way to communicate whether our ideas were falling into a black hole or actually helping.

This process simply wasn’t working. With so many voices in such an informal setting, it was hard to articulate and quantify the impact and urgency of a request. We wanted to create a systematic way to provide product feedback while helping our teams prioritize requests. This is where we — the Webex Experts — stepped up.

Webex gave us complete autonomy to scope the problem, come up with a viable solution, and ultimately, implement the solution. Once we got approval from Josh Reola, our Webex Ambassador sponsor, and product management executives like Damien McCoy, we explored the group’s needs and the needs of the products teams we were hoping to serve.

We set out to solve a challenge, but we also wanted to provide a mechanism for the Webex product teams to quantify the importance of a specific feature request and streamline the decision-making process. The end goal? Speed up how long it took to get from idea to implementation to innovation. We wanted to drive Webex innovation at the speed of light.

Finding the best solution to a big problem

The first step was to research platforms that would address our numerous needs. After evaluating a few platforms, we settled on Aha! Roadmap Software. We then designed and built the Webex Idea Portal on the platform, taking into consideration the needs of both the product teams and the feedback provider. This allowed us to determine the proper fields, workflow, and process to submit and receive feedback in an automated manner. We also wanted to build a system component that enabled a crowdsourced voting mechanism. This let users add more detail or use cases to give more color to the initial idea request.

Add a new idea

After implementation, we used the Webex Idea Portal to provide feedback to the Webex product teams. We made a few tweaks along the way to modify and add fields based on our experience and the needs of the product teams. The portal housed all requests in a single place where we could prioritize ideas, follow up with submitters, gather more information, and where the product teams could easily gauge urgency. It greatly improved communication, which helped to quantify how long an idea would take to implement.

Because of this and the success Webex saw on the platform, they converted the portal to a corporate-wide tool that was rolled out to internal Webex sales teams and Cisco partners in March of 2018 (less than a year after it was built).

This portal has became a standard tool and was one of the most effective ways for all stakeholders to give input to the Webex teams. Partners, Webex Experts, and internal sales teams could all submit their ideas, vote on them, add customer names, submit additional details, and track their idea’s progress. Product teams were finally able to access this invaluable feedback in one place.

Virtual Background

As Webex Experts, we have unique opportunities (like that with the Webex Idea Portal) to influence and impact the direction of Webex products. This project gave us all the opportunity to optimize a process that significantly improved a critical business process for Webex. We were all excited about the impact it had on Webex.

Damien McCoy’s take on the business impact

When the feedback portal idea was brought to our executive team, I was fascinated, but certainly not surprised. Our Webex Experts have always been problem solvers and transparent about how our products could better serve them. Because of their history of excellence, I was quick to endorse this product and couldn’t have been more impressed with how well they were able to execute a brilliant idea.

The Webex Ideal Portal that our Experts built on Aha! helped us uncover quite a few use cases we had never considered and gave us the unique opportunity to hear perspectives from varying industries. We were gaining an understanding of our customers’ needs, which has been invaluable.

Up until this year, we were gathering feedback in the portal from Experts, partners, and internal teams. But what about our customers? Their voices couldn’t be heard in the portal because they didn’t have access. So, when we launched the Webex Community in May of 2020, we opened the portal to a much broader audience. Now, anyone who uses Webex can utilize this portal to make their voices heard. This level of feedback would not have happened without the work the Webex Experts put in.

Our product teams can now listen to our customers, users, partners, and our Webex Ambassadors. They can respond to and prioritize feedback and ideas. Beyond this, the Webex Idea Portal has given us a way to interact, get all the necessary details, and build direct relationships with those who have generated and contributed to ideas. It allows for open-source ideas and the ability to prioritize, streamline, and speed up innovation.


Webex User Community

In closing

Some of our very best ideas come directly from the Webex Community. We evangelize our Webex Ambassadors to crowdsource solutions to common problems and to share use cases and challenges. I cannot overstate the value our Webex Experts (like Chris, Matt, and Thomas) provide by co-creating solutions alongside us.

If you love finding solutions to problems and want to join an incredible group of talented Webex fanatics, enroll early in our Webex Ambassadors Program. Level up your knowledge. Your network. Your voice.

About the authors

Chris Capasso

Chris Capasso

Chris Capasso has been a Webex Expert since 2017. Find out more about his accomplishments, his experience with the Webex Ambassadors, or his areas of expertise in the Webex Ambassadors directory

Matt Spool

Matt Spool

Matt Spool has been a Webex Expert since 2017. Find out more about his accomplishments, his experience with the Webex Ambassadors, or his areas of expertise in the Webex Ambassadors directory.

Thomas Vidgar

thomas vidgar

Thomas Vidgar has been a Webex Expert since 2017. Find out more about his accomplishments, his experience with the Webex Ambassadors, or his areas of expertise in the Webex Ambassadors directory.

Damien McCoy

Damien McCoy

Damien McCoy: Damien joined Cisco in 2011 initially delivering market growth for the Cisco Jabber product line and was part of the early team building Webex Teams to support the shift to team collaboration in the cloud. He now leads our growth team as the Director of Product Growth at Webex, partnering with customers to deliver workplace and employee experience transformation strategies. When he’s not at his desk Damien enjoys the Atlantic Ocean and local wilderness with his local Sea Scout group.

Learn more

5 simple ways to drive Webex adoption

Webex Community members bring Linux support for Webex to life

Make your voice heard with the User Community Feedback Portal

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Webex video conferencing meeting with colleagues using Webex Devices
Innovations from Webex Experts: Making Devices even better

The Webex Ambassadors Program is a global community of Webex loyalists who receive custom Webex learning paths to help further their careers, earn rewards, and influence the future of collaboration. Our Webex Experts are a top-tier group of members who offer thought leadership and act as counsel to our product and customer adoption teams. In this series, we’ll explore their contributions to the Webex ecosystem and hopefully inspire you to do more than you ever imagined possible with Webex. 

Webex Expert Bobby McGonigle makes using Devices easy 

As an introvert, I never expected to be as active in the Webex Community as I am. Once I got involved, I learned so much from other members, but I also enjoyed addressing challenges, building knowledge of new use cases, and practicing developing in the Macro Editor.

Before I became a Webex Expert, I began my career as a video conferencing service technician in 2017 with a mere three months of IT experience. I worked previously at a local grocery store as a deli clerk for seven years but landed a great internship, which landed me my current role.

At the time, we had approximately 200 Cisco endpoints online, half of which were online at the medical school while the other half were scattered throughout campus. Since then, we have added nearly 200 more Room Devices and within Central IT/Admin, I have personally installed nearly 60 percent of those new systems—jumping from 12 to 130 systems. We also have 13 other schools that are implementing their own projects.

As we continued to grow, my team’s ability to support users became less manageable. We were a small but mighty team of three, but we were never able to get our users to get through training. Instead of scheduling further training, I made it so easy for users to use the rooms that absolutely no training would be required.

How? I taught myself how to write JavaScript and how to use the new Macro Editor, which allowed me to fix common issues. This gave my team the freedom to dive into higher priority tasks. When the Macro Editor was first released in CE9.2, I didn’t know how to code, so I self-taught myself on my train commute every morning and evening. This is how I was able to create new and better experiences for our user community.

Perhaps one of the biggest hurdles to overcomes was teaching users the difference between a telephony number and a SIP address in Webex invites. Users thought the call button was for traditional phone numbers (no matter how many times we explained that it was for both). To address this issue, I created a school-wide macro—the Launch Meeting button—that matched the users’ expectations when they entered a room.

When users selected the Launch Meeting button, they were greeted with an option that only required the meeting ID. The @so&so.com was added automatically. Students either had a Webex link or an invite from a different solution, but they were all able to join meetings without issue. After implementing this solution, I shared it with Webex Experts and published my work on Github so anyone could use my code. I even made one that works on 80+ Sx10’s, even though the Macro Editor doesn’t exist on those systems.

Computer set up with devices
Enrico’s USB lab

Another project I worked on, and one of my favorites, is my Tic Tac Toe game. It shows how you can use macros to change the user interface dynamically to help streamline the user experience. All collaboration doesn’t need to be solely work-related; building relationships with colleagues is just as important, so I wanted to create a game for coworkers to enjoy together in a conference room.

Now that I have a few projects under my belt, I have started working with Cisco’s very own Enrico Condedera on his Project USB. We have learned from fellow experts like Jordan Eliason and his USB Dante project for the Room Kit Mini and John Austin, which has led us to make a few revisions to our own project. I have also been asked by Dustin Baker of the Webex Devices team to contribute a Join Zoom example to Cisco’s Devnet.

I have learned so much as a Webex Expert, but what I really value is the ability to give back. I have been able to do so not only in my professional role, but also in the community I have built with fellow experts, Webex product teams, and everyone else using Webex Devices. It has been such a fulfilling and fun experience.

Enrico Conedera, Webex TME, partners with Bobby to improve products at scale

I couldn’t help but laugh when I learned that Bobby’s work experience was primarily as a deli clerk. My first real job was as a Pest Control Field Representative, also known as an exterminator. I single-handedly fought off all the cockroaches of Santa Monica. Once I got sick of the cockroaches, I began working with Cisco. I came in from the audiovisual side, sneaking in with the Tandberg acquisition. With so many smart network people around, I had to up my game.

As a technical marketing engineer (TME), a big part of my job revolves around ensuring that our products are usable in the field. When COVID-19 hit, video collaboration changed seemingly overnight. Suddenly, every conferencing provider was busy, and everyone needed to collaborate visually. The result? Rapid growth of island technologies that don’t actually talk to each other. For example, Zoom users can’t talk to Microsoft Teams users or BlueJeans users. Pexip and others like it had already specialized in acting as gateways between these islands, but with COVID, Cisco Webex users were getting invited to meetings on other conference services and couldn’t attend.

Until very recently, we existed primarily in a world where we could interoperate with other video conferencing manufacturers like Poly or Lifesize, using standards from the ITU-T and IEEE. The need to be able to meet with customers, partners, and supply chain organizations, became even more critical. Our solutions needed to be easy to meet regardless of the conferencing solution.

To solve for this, Eivind Fiane Christensen and other product managers brought together people from many different disciplines within Cisco to design a new product, the Room Kit Mini. The ability to join any other conferencing provider while using the Room Kit Mini’s intelligent camera and beam-forming mic array was a major requirement for launch. This feature, known as USB Passthrough, was a big step in the right direction.

Existing Room Kits didn’t have the hardware capability for the USB Passthrough, so I looked into the Vaddio AV Bridge product set. I wasn’t too familiar with it, but I was somewhat certain that I could hook it up to a Room Kit Pro and have that same feature: the ability to use your laptop to connect to Zoom while using SpeakerTrack, PresenterTrack, all the microphones and loudspeakers, and the screens that were already part of the Room Kit Pro installation. I then realized that I could do this with all of the Room Kit endpoints. That was a cool moment.

While it took me a while to figure out how to do this, I got it working manually by running API commands one by one to reconfigure the systems to work while I needed it for the USB Passthrough. All I needed was a macro to automate everything. But how? I don’t know how to write macros.

I reached out in a Webex Teams space that I had created to see if anyone could help me write the macro and that’s how I met Bobby. I knew what the macro needed to do, and he knew how to write the macro to do everything required. JavaScript is fussy, but Bobby made it look so easy.

It didn’t take long for us to release a V1 of the macro. It worked remarkably well and has enabled ease of use for third-party USB capture devices for our catalog of video endpoints. This technology even works with some of Cisco’s older products, like the MX700, MX800, and SX80. In our V2, it will include more options for third-party USB capture devices and more documentation on setup and usage.

The most difficult part of the whole process was configuring the software application to use the correct USB camera and microphones but knowing that I have Webex Experts like Bobby eases my mind. Our experts help us solve problems like this so much faster.

Enrico's science project for a passive USB gateway
Enrico’s science project for a passive USB gateway

In closing

Some of our very best ideas come directly from the Webex Community. We evangelize our Webex Ambassadors to crowdsource solutions to common problems and to share use cases and challenges. We cannot overstate the value our Webex Experts (like Bobby McGonigle) provide by creating integrations and co-creating solutions alongside Cisco. Join the USB project with Enrico and Bobby here

If you love finding solutions to problems and want to join an incredible group of talented Webex fanatics, enroll early in our Webex Ambassadors Program. Level up your knowledge. Your network. Your voice.

About the authors 

Enrico Conedera

Enrico is a senior engineer in the CTG Business Unit at Cisco Systems.
He has worked in the audio-visual field for over 30 years, for companies such as Electronic Arts, PictureTel, Polycom, MCI, and Tandberg. Having been with Cisco for fifteen years, he concentrates on Cisco Best Practices for Audio Visual Integration.
A former professional musician, he is a singer / songwriter, plays piano, and runs sound for live concerts.

Bobby McGonigle

Bobby McGonigle

Bobby McGonigle: Bobby has been a Webex Expert since 2019. Find out more about his accomplishments, his experience with the Webex Ambassadors, or his areas of expertise in the Webex Ambassadors directory.

Learn more

Webex technology ecosystem – The gold standard for video conference experiences with Webex devices

Securing users and devices in Webex

Cleaning shared touch-screen devices

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Layout selection on Webex Board
What’s New in RoomOS – February

After a quiet January, we have really upped our innovation engine to bring you 8 new features to enhance your collaboration experience, whether you are in a meeting or wanting to whiteboard or share your screen, or curious as to what a full cloud meeting experience is.

Webex Edge for Devices updates

Native Webex Meeting Experience for Webex Edge for Devices

We are now offering a steppingstone towards an experience that is closer to the cloud experience. With Native Webex Meeting Experience for Webex Edge for Devices, you can enjoy cloud features on your devices registered to the edge when you join a Webex Meeting. Your device will join a Webex Meeting natively, giving you access to all the features that were previously only available in the cloud. Think multi-way whiteboarding, facial recognition with name labels, advanced mute capabilities and host controls.

Webex Edge for Devices Software upgrades

With cloud-managed software upgrades, your Webex Edge for Devices linked devices get upgraded automatically when a new RoomOS software version is available. In order to enable Native Webex Meeting Experience for Webex Edge for Devices, your devices need to be cloud upgradable. This is in order to make sure that any change to the cloud service will be noted by the on-premises endpoint, and don’t disconnect or disrupt any workflow.

In-meeting experiences

Transfer Host and Presenter Roles

When using Webex, it is easy to “pass the ball,” meaning that the meeting host can give special privileges to whomever is going to present. We are now making this available for Webex Rooms devices. This makes it easy to keep the meeting going when the original host needs to leave – they can simply assign a new host, and the meeting can keep on rolling. Check out the help article here.

Transfer Host and Presenter Roles

Request Unmute

There are situations where it’s your turn to present and you’ve forgotten to unmute yourself. Instead of someone announcing to all participants that you’ve forgotten to unmute yourself, we have added an option for the host to send a message to the person who is muted to request them to unmute themselves. The person who is muted will get a notification saying:“You are being asked to unmute yourself.”  Visit the help article to learn more.

Presenter Host and Presenter Roles_1

Closed Captions

We are all about inclusive collaboration experiences and making virtual meetings 10x better than in-person interactions.  That’s why we are excited to introduce closed captions on our devices. Today’s workforce is multicultural, and cross-border collaboration is the norm. By bringing in closed captions to your meetings, you are making it easier for people with hearing impairments to understand what is being said. Additionally, by having both auditory input, being able to see body language through video and closed captions increases the chances of understanding and being understood. Learn more by visiting the help article.

Improved co-creation, layout and content sharing experiences

Shape recognition

We have added a beautification tool to help make the shapes you draw on your whiteboard on the Webex Desk Pro or Webex Board a bit more precise. When you draw certain figures, the whiteboard will detect it and re-trace them with more accuracy. For example, it will complete a circle or straightening a square. If you want to learn more you can check out the help article for Webex Board Series or Webex Desk Series.

Layout selection on Webex Board

The Webex Board series has always had a different layout than the rest of the Webex Rooms portfolio. We are now aligning it to the rest of the portfolio, providing most of the regular layout families to the Webex Board. At this point, this is only available for transcoded meetings. Further, transcoded meetings on single-screen devices will receive a wide PiP with up to 6 participants in view. Click here to learn more.

Layout selection on Webex Board

Improved share flow for Webex Desk Pro

If you haven’t had a chance to try the Webex Desk Pro yet – you are missing out. This is a truly brilliant device, and we are making the content sharing experience even more intuitive. We have added the share button to the floating content bar and your self-view area, making sharing easy. Tired of asking whether people can see your screen? With this new improved share flow, you will get a red border around your screen to let you know that you are sharing. Easy as anything.

Sharing Web Apps in call

A few months back we made it available to launch a web app directly from your Webex Board Desk Pro’s home screen and interact with them using the touch display. We have taken this one step further by allowing you to also use these web apps during a call! The best thing is that everyone is in on the experience – devices without a touch interface can receive and see whatever web apps you are sharing too. The help article can be found here.

That’s it (and that was a lot!) for February. I hope you will make good use of these new features. Until next time!

Learn more

See how you can take your meeting experiences to the next level

Resources

What’s new in Webex: February 2021

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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woman at computer with puckering kiss face and floating hearts
Valentine’s Day: How to be together, even when you can’t be together

Good ol’ Valentine’s Day.

 

A day marked by roses and the celebration of love.

A day to express how you feel more than any above.

Some people love it, they even propose.

Others despise it… You know how it goes.

While I can’t change your feelings towards this particular day.

I thought I’d offer advice. Use it if you may.

It’s for couples apart, and for couples together.

It’s for single people too. Or people under the weather.

I’ll give you a hint because I don’t want to be misleading.

It’s about Webex! I hope you’ll keep reading.

Virtual Valentine’s ideas

With Valentine’s Day right around the corner, we wanted to compile and share a few virtual Valentine’s ideas for any situation you are in this year. Use video conferencing to plan a date, or a get-together with friends!

For a first date

If you’re in this boat, props to you! A first date on Valentine’s could feel like a lot of pressure (maybe not, considering who you are). Take the pressure off a bit, and consider a virtual first date!

Idea: Choose a restaurant with your date and then order food from that place. You’ll be experiencing a meal from the same restaurant together. You could even turn on the same playlist and dress up like you normally would when meeting someone for the first time. Who knows, this Valentine’s day could be the start of your forever love.

A person sitting on a couch with a computer

For the couple that can’t be together

Are you long distance and can’t be with your significant other on Valentine’s Day? Here are a couple ideas to keep the romance alive on this special day.

Idea 1: Order a special box of chocolate for both yourself and for your significant other. Sign on to Webex and have a chocolate tasting together.

Idea 2: After a dinner, choose the same movie and have a Teleparty. Netflix has created a new way to watch TV/movies with others, from your own home. Teleparty synchronizes your video playback so you can watch the same movie at the exact same time.

For those that want to double date

One double date idea that you can do from the comfort of your own home is a cocktail and dessert date.

Idea: Have one couple choose a cocktail to teach you how to make. And the other teaches how to make a dessert. Send all the ingredients needed so each couple can grab them beforehand, and then hop on the video conference, turn your cameras on, and you’ve just created your own version of a cooking class! You’ll get to teach the other couple how to make one of your favorite drinks, or favorite desserts. And you get to be together, virtually!

Here is my favorite drink and dessert.

For a Galentine’s night

Webex is also perfect for a Galentine’s night! You can see all your girlfriends, without leaving your house! The best part is, you can stay comfy in loungewear (unless you want to dress up).

Idea: Wine and cheese night. Pick up a bottle of wine and your favorite cheese/cheeses and crackers. Then, drink and eat like you were together in person. This may even save you more money than going out to a restaurant. You can even set your virtual background to something like this. See others here.

Women drinking wine and video conferencing

For really anything else

Don’t want to go anywhere or really plan anything?

If you’re going to be at home but still want to see friends, consider hosting an “open house.” Send all your friends the link to your meeting, turn your video on, and let them pop in and out for a period of 1, 2, 3(?) hours during the night! This could be a chance to see and catch up with all the people you love, from the comfort of your own home.

Like I mentioned before, some people love this day, others hate it. But really, any of these ideas can be used year-round, for any occasion!

We want to spread the love here at Cisco Webex and hope we helped you think of some fun ideas to have an amazing virtual Valentine’s Day!

If you end up trying one of these ideas, share with us on social media by using the hashtag #LoveOnWebex and stay tuned, as we will share our favorite!

Learn more

How to have fun, virtually

Keeping our distance doesn’t mean we can’t stay close

3 tips for managing a virtual get together

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Best Practices: How to Work Remotely [Live Class]

Sign up for Webex

Visit our home page or contact us directly for assistance.

Read more
What's new in Webex- February 2021
What’s new in Webex: February 2021

New features and capabilities to enable a more inclusive way of working

Welcome to what’s new in Webex! This article highlights new Webex features and capabilities that we have recently introduced and those coming in February.

This month we’re highlighting key features for users and IT admins.

For users, we’re introducing more features that help turn talk into action, plus expanded options that help you setup Webex features to match your workstyle preferences.

For IT administrators we’re introducing new real-time analytics to help you spot key trends for usage and adoption, quality and performance, and usage and engagement trends.

Read more below for information about these capabilities and more.

MEETINGS

MESSAGING

CALLING

DEVICES

INTEGRATIONS AND INDUSTRY SOLUTIONS

CONTROL HUB, SECURITY AND EDGE SERVICES

MEETINGS

Turn talk into action: Post meeting summary notification

Looking for a quick view of your meeting results?  Webex Assistant is standing by to help you quickly summarize your meeting and get the team engaged with highlights and action items.

When meeting assets are produced (recording, highlights) using the Webex Assistant, the meeting host is presented with a pop-up window immediately after the meeting ends. The popup contains a summary of the meeting (number of highlights, transcript, and recording, if any), and an option to quickly share the post-meeting assets to invitees with one click, or view more details about the post-meeting assets.

Note, if autoshare (a setting found under Preferences > Scheduling) is enabled, pop window would not be shown.

Post meeting hook_Webex Assistant@2x

MESSAGING

Simplify content sharing with OneDrive or SharePoint file access options for all space members

Easily share access to OneDrive or SharePoint online files with everyone in the space. No need enable individual access in OneDrive or SharePoint.

CALLING

Webex delivers a complete business phone system, powered from the cloud.  New features are added each month to allow users get the best calling experience.

Below, we’ve indicated which calling service each new feature applies to. If you’re not sure what calling service you have, see Webex | Find Out What Calling Service You Have.

Expanded calling features allow you to align to your workstyle preferences.

Manage call distractions: Set your preferences to mute or decline call notifications when in meetings.

Reduce distractions when you’re in a call or meeting. You can mute notifications for incoming calls so that you don’t see or hear someone calling you. If you have voicemail set up, they can leave you a message and you can return important calls later. The call still shows up in your spaces list and your call history.

Manage call history view:  Delete one, multiple or all call entries in right click menu of call history. After you’ve returned a missed call, you can delete the call from your call history. We’re also helping you reduce clutter by implementing a limit so that your call history only shows the last 200 calls over the last 30 days.

Auto answer tone notification for Agents

Optimize contact center agent experiences with auto answer tone notification. When contact center agents have their phone line set to auto-answer, you’re automatically connected to incoming calls. When you hear a tone (zip tone), you’ll know that you’re connected to a new call and that a customer is listening. The Webex app, powered by UCM call control, will play a zip tone to let agents know when an incoming call is connected.  Supported on Windows and Mac.

Administrators can get more information about automatic answering in the Deployment Guide for Calling in Webex (Unified CM).

Mobile audio enhancements for Webex

Mobile audio enhancements for Music Mode (original audio) and to remove background noise distraction

Webex app for mobile now supports consistent experiences across desktop and mobile modes.

  • Background noise removal: Worried about background noise in your call or meeting?  Don’t be. Join your meetings and calls without worrying about noisy keyboards, doorbells, or online learning happening in the next room.  Now on mobile, users can pick up phone calls while in busy environments and not worry about competing background noise.
  • Music mode – new mobile app options. Want to play music during your meeting or call? Music mode preserves your microphone’s original sound when using your computer for audio, making virtual concerts or music lessons even better.

Park and retrieve your phone calls

Call park and retrieve is now supported across all Webex cloud calling options (Webex app, Webex Calling service, Webex w/UCM).

In retail stores or service shops, customer calls often need to be moved between different departments or groups. Users can park a customer call on a designated extension number, then announce the extension number via intercom for help. Other users can retrieve the call by simply dialing the parked extension number on any other phones.

Park and retrieve your phone calls

DEVICES

Webex continues to add features to enable common app and device experiences to support more hybrid work scenarios.

Shape recognition in whiteboards

Tidy up your drawings on the Webex Board.  Your freehand squiggles can now be turned into perfect common shapes automatically, with shape recognition on the Webex Board.

Webex Board

Layout Selection on Webex Board

New to the Webex Board – Get the same experience as our other Webex room devices and choose the layout that makes sense for your meeting – including Grid View, Active speaker and more.

Layout selection on Webex board

 

Managing roles and mute controls during a meeting from your Webex device.

Request Mute/Unmute

Streamline meeting house-keeping items. The meeting host can send a request to a muted participant to unmute without having to say it in front of everyone in the meeting.

Change in-meeting roles from your device       

Late for your next meeting, but the team is still deep in discussion? Now you can change in-meeting roles from your Webex device. This feature allows you to make someone else the host of your meeting directly from a Webex Room system. This way you can leave the meeting without ending it for everyone, as someone else will take over your role as the host.

Improved share flow for Desk Pro

Webex Desk Pro now has a new, improved sharing experience. The new, simpler user experience makes it even easier to quickly share the content you want on your calls.

Webex Multi-Content Solution

Gathering the right expertise, at the right time, and in the same room can be hard. With the Webex mulit-content solution for video devices, you can gather different remote experts to work together as an integrated team. By dynamically sharing content in high-quality whilst still maintaining a video-first experience, the speed and precision of decision-making increases.

Display content from up to four different sources in your meetings with this powerful solution powered by the Webex Room Kit Pro and Cisco Meeting Server.  Perfect for connecting remote experts who need to make decisions quickly, while analyzing data from multiple sources. For example, the Webex multi-content solution for Healthcare is helping remote specialist providers to reduce time to diagnose cancers, improving patient outcomes and reducing stress and uncertainty for families.

Webex Multi-Content Solution

INTEGRATIONS AND INDUSTRY SOLUTIONS

Pager Duty Bot

Quickly triage business-critical incidents with your team on Webex via PagerDuty Bot. Unlock the ability to create, acknowledge, and resolve PagerDuty incidents directly in a space. You can automatically generate a focused incident space to ensure everyone stays up to date with incident statuses and progress.

 

Outlook Alert

Stay on top of your inbox with notifications in Webex from the Outlook Alerts for Microsoft Office 365 bot. With this update you’ll be able to receive notifications for important emails and outlook calendar invitations. You can set up rules to receive emails in Webex, maybe emails from a specific customer or emails with a particular subject. Create a Webex space for each customer where you and your team can focus on responding to them. The Outlook Alerts bot does it all! Check it out here.

Twitter Bot

Subscribe to tweets from those you follow at the click of a button and receive updates in a Webex space

Twitter Bot

CONTROL HUB, SECURITY AND EDGE SERVICES

If you are an admin, Webex Control Hub places management, monitoring, troubleshooting, analytics, edge and hybrid services across all your collaboration resources in one pane of glass.

Webex Meeting Quality Realtime Analytics

Webex Control Hub can pinpoint quality issues, self diagnose adoption challenges, and help IT take actions to improve the user experience.

Redesigned data analytics in Webex Control Hub bring what’s most important for IT front and center with real-time analytics that are refreshed every ten minutes.

  • Meeting Quality Analytics Page
  • Meeting Engagement Analytics Page
  • Meeting Participants Analytics Page
  • Meeting Audio Analytics Page

Watch the video unboxing of this new analytics dashboard or view the infographic for more detail:

Webex Calling: Localized experience for user management and announcements

Is your global team multilingual?  Now Webex Calling allows customer administrators to set the language availability for announcements.  Auto attendant, call queues, voice portal, and individual voicemail prompts will now support announcement updates in new languages.  Use Webex Control Hub to localize end-user calling announcements for a more inclusive collaboration experience.

 

Webex Emergency Calling admin options

Support for Cisco Emergency Responder (CER)

Calling in Webex (UCM): Emergency Calling Enhancements provide greater flexibility for large locations and extension only users.

Users automatically share their location in the case of an emergency.  IT administrators can enable location monitoring for users and their emergency services from Webex (for example, 911).  Call location is automatically shared with emergency responders. Supported for user apps across Windows, Mac, iPhone, iPad, and Android.

 

Webex Calling: Emergency call back number assignment:

Configure Emergency Call Back Number (ECBN) and therefore the Emergency Service Address (ESA) independently from the Outgoing CLID configuration.

 

Calling in Webex (UCM): Webex support for Survivable Remote Site Telephony (SRST)

Create more options to ensure your users can make outbound calls even when their local site loses connection to your Cisco Unified Communication Manager call control.

Survivable Remote Site Telephony (SRST) provides Unified CM with fallback support for Webex users. Cisco Unified SRST enables routers to provide call-handling support for Webex apps when they lose connection to remote primary, secondary, or tertiary Cisco Unified CM installations or when the WAN connection is down.

For more information on all of these features and upcoming updates to Webex, please visit the What’s New Articles for Webex Services

Resources

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Ready to make the switch to the new Webex?

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What’s New With Webex: Tools, Devices and Insights Designed for the Future of Work

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

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What’s new in RoomOS: January

Happy New Year! I hope you are ready for another year, and another round of RoomOS updates. So, without further ado, let’s get straight into it!

Raise hand

Ever had the problem of being in a large meeting and desperately wanting to ask a question without interrupting the speaker? Or ever held a presentation and wanted to get live feedback without having multiple people speaking in tandem leaving nothing but an inaudible mess and loads of untangling to understand who was first? With our new Raise Hand feature, these scenarios are a thing of the past. Meeting participants can simply click the Raise Hand icon on their device, and their names will show up in a sidebar in chronological order, depending on who raised their hand first. Only the first person that raised their hand will have their name displayed on the screen, and the counter on the side will increase with every person that raises their hand.

This also allows the speaker to know when someone raises their hand, and how many questions there are, as the counter on the sidebwr increases. The meeting host can then go to the roster list to unmute whoever has their hand raised. This makes giving and receiving feedback that much easier. If you want to learn more, check out the help article.

Two women in meeting using the raise hand feature in Webex

Far-end camera control

This is a feature that has been requested in many verticals. You ask, we listen and deliver. It is now possible to control the camera of cloud-registered endpoints from the far end. For privacy reasons, this is not available for devices in personal mode, only in shared mode. It couldn’t be simpler – you simply choose the system to control from the participants list, and turn off best overview for the system that you want to control. Click here to learn more.

Cloud upgrade for Webex Edge

We are making easier to manage software upgrades for devices registered to Webex Edge. These devices are now able to upgrade their software directly from the cloud. This feature also gives you clear information in Webex Control Hub about deployment dates, and there is no need to manage upgrades manually. Administrators can choose whether they want to opt in on the feature. You can learn more about this by visiting the help page.

 

Cloud upgrade for Webex Edge

Transcoded layouts for DX/MX/SX

Our previous portfolio of MX, SX and DX devices will get transcoded meeting in Webex Meetings. What this means is that our more advanced layouts, such as 4×4 and 5×5 will be available for these devices. This also allows single-screen devices to get a wide stream with up to 6 participants on-screen whenever you share content. The help article can be found here.

6 x 5 grid of profiles on Webex device

That’s it for this month – but stay tuned, as in the next few months we will be giving you loads of the features announced at WebexONE, aimed at making video meetings 10x better than in-person interactions.

Learn more

See how you can take your meeting experiences to the next level

Resources

What’s new in Webex: January 2021

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

 

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Woman on computer using Webex Meetings
5 simple ways to drive Webex adoption

Getting your team to adopt a new software doesn’t have to be painful. We’ve made it easy for you. From planning to post-deployment to success sharing, we’ll show you how to implement Webex and make your team true champions for Webex within your organization.

We’ve put together a quick five-step guide to help you drive Webex adoption. You can also download our  Webex Adoption Checklist for more support before you get started.

1) Assemble your team

Get leadership on board. Previously, driving adoption of collaboration technology was a bit challenging, but last year has shown us just how important this kind of technology is for getting work done and connecting across the organization. Leadership needs to lead by example and advocate for Webex. Make it part of your daily routine!

Assemble your team and make it apart of your daily routine2) Ensure technical readiness

Future-proof success for your support team and end users by configuring Control Hub to enable the best possible experience for your Webex deployment. We’ve created Control Hub Essentials to  guide you through fully configuring your Control Hub environment for Webex success.

Prepare your technology to help:

  • Create a secure collaboration environment
  • Prevent scheduling and joining errors
  • Speed up time to onboard your end users
  • Grow adoption across your organization
  • Improve user experience and satisfaction
control hub
Click to enlarge photo

3) Create your rollout plan (and make it relatable and measurable)

To build a successful rollout plan for your organization, you’ll need to consider a few things, like “What dependencies do we have from elsewhere in the business?”, “What are our key business drivers?”, “What are our milestones and deliverables?”

We’ve created a timeline template to help onboard your team to the Webex app. We will help guide you through the questions you’ll need to ask to prepare your organization. A key part of your plan should address the value of users adopting a new tool—from HR to marketing to executive assistants, and more. Your users should be at the center of everything you do, so make sure the rollout is relatable.

Measuring success

It’s equally important to make your rollout measurable. You can measure the success of your Webex services with three metrics (but remember, it’s not just about data):

        • Usage analytics: How much the services are being used and by whom.
        • Business performance: How Webex is impacting productivity, quality, and cost.
        • Success stories: Compelling stories about how Webex has been used to solve problems and create new value.

Continue to report monthly and see how usage is growing, what areas need help, and how you can continue to drive change within your organization.

This template will help you measure your results.

Learn more about Control Hub.

4) Prepare your champions (Engage influencers early)

Identify early adopters throughout your organization to help foster adoption. You can build momentum by identifying and sharing Webex use cases with your team.

Encourage your champions to join the Webex Community to access discussion boards, live events, feature requests, and more.

Webex Community including the Webex User, IT Administrator, & Adoption Champion

5) Launch it!

Communication is a huge part of driving adoption, so you will want to tell your users what they’re in for. We’ve built out launch kits to help guide you to success.

user launch kit

You can customize each launch kit as needed to share with your users. They include:

        • A quick start guide
        • Email templates (awareness and launch messaging)
        • Product images
        • A Webex resources page
        • A Webex overview video

Now that we’ve gone over all the technical stuff, we want to remind you to make it fun! This is likely your user’s first experience with Webex, so you’ll want to make it as easy as possible to understand (and to reinforce why they chose Webex in the first place). Why not use games as part of your adoption strategy? Games are a great way to get people engaged with new products and features.

Download our gamification pack, visit the Webex store to view fun prize options for your users, and let the games begin!

Learn more

What’s new in Webex: January 2021

Fast track your adoption with Cisco Webex Control Hub

Webex Community members bring Linux support for Webex to life

Resources

Switch to the new Webex app

Ready to make the switch to the new Webex?

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Moderating spaces in a team
Moderating spaces in a team

Today, if you are a member of a team, you can join any space within that team. There are no restrictions. In some cases, the information of a space may be sensitive or confidential, and it might be necessary to restrict access to that space from other team members. It wasn’t possible to do this before, but from this March, it will be.

With this update to the all new Webex app, we are introducing the ability to moderate the spaces of a team. Read on to find a description of how exactly the moderation of a team’s spaces will work.

Moderating a team space

Click for larger image

You will moderate a team space in the same way you moderate a normal space today. On desktop, go to the in-space settings of a space via the cog menu, select ‘Moderate space’ and confirm. On mobile, go to the in-space settings, select ‘info’ and toggle the option to ‘Moderate’ the space. You will become the moderator of that space and have access to all moderator capabilities. You will then have the option to choose to promote other space members as moderators. Users can do this by going to the ‘People’ tab and right clicking on a user on desktop or long pressing on mobile.

In the in-space settings menu, you will have all the usual moderator settings available. On desktop, these include the ability to turn off @all mentions in the space, turn on announcement mode, archive the space, remove the space from the team, or remove the moderation of the space. Moderators are also the only ones who can add new users to the space or remove current space members. They can also control the contents of a space with the ability to delete other user’s messages. If you are the last moderator of a team space, the option to ‘Leave’ the space is disabled. You must first either unmoderate the space or promote someone else to moderate it.

With this change, you could also choose to move a normal space that is already moderated into an existing team. Webex | Move a Space into a Team explains how you do this. Note that to move a moderated space to a team, all space moderators must be members of the targeted team.

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Joining a moderated Team Space

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As mentioned earlier, moderating the spaces of a team allows for ultimate control over who can access those spaces. They are tethered to the team, but it is the space moderators who decide who can be added. Normal team members do not have the ability to self-join a moderated space, they must request to be added. Team moderators, however, have the highest level of control inside a team. This means they can self-join any moderated team space as well as promote themselves to be a moderator of that space.

Click for larger image

It will be clear which spaces are moderated when you are inside a team. Any moderated team spaces will have a key avatar in the team space list. When a normal team member selects an unjoined, moderated team space from this list, they will see a new view which explains that the space is moderated along with the space moderators’ avatars. On desktop, you can hover over those avatars to bring up their contact cards while on mobile, you can select ’view moderators list’. To join the space, the user needs to contact one of these moderators and request to be added.

Guests – who are any users outside of the team – can be added to a moderated team space by the space moderators. Guests cannot be made moderators of a moderated team space.

Team moderators

As stated above, team moderators have the highest level of control over a team and all spaces inside that team. This includes both normal spaces and moderated spaces. If you created the team, you are a team moderator. That user decides who to promote to join them in moderating that team. See Webex | Roles on Teams and Spaces for more information on roles in Webex.

Unlike ordinary team members, team moderators do not have to request to be added to a moderated team space. They see the key avatar in the team space list, but when they click on the space, they get a different view to what ordinary team members see. They see the option to ‘Join’ the space, meaning they can self-join any moderated space of a team. Once inside a moderated space, a team moderator can decide to take control of the space by promoting themselves to be a moderator. They do this by going to the ‘People’ tab and right clicking on themselves.

Click for larger image
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Moderated team space with no moderators

If a team space moderator is the last moderator of that space, they cannot voluntarily ‘Leave’ the space. The option is disabled for them until they assign another moderator. However, it is possible for a moderated team space to enter a state in which it has no moderators. There are three ways in which this can happen.

The first is if the user decides to ‘Leave’ the team, which removes them from all spaces of that team. The second is if a user is removed from the team by a team moderator. The last way is if the user is removed from the organisation and, subsequently, all their spaces. If that user happens to be the last moderator of any spaces in a team, then those spaces will enter a ‘no moderator’ state.

It’s important to note that the space left with no moderators will stay inside the team and it will stay moderated with access still restricted from other team members.

If this happens, it is up to a team moderator to resolve the situation. For the team moderators only, the affected space will pop to the top of the ‘unjoined’ spaces list, it will become bolded, and have an indicator on the space bricklet, which together alert that there is action to be taken on that space.

By clicking on the affected space, the team moderator will see text which informs them that the space has been left with no moderators as well as the option to join the space. The issue is resolved as soon as the team moderator enters the space, as in this unique scenario, they are automatically made a moderator of the space.

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An ordinary team member who is not in the ‘no moderator’ space will not notice this situation unless they attempt to join the affected space. Then, they will see that there are no moderators in the space and that to join, they will need to contact a team moderator.

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A team member who is inside the ‘no moderator’ space will only see that the space is left with no moderators if they click on the ‘People’ tab. In the place where moderators should be, there will be some information informing them the space has been left without moderators. In this case, they should contact a team moderator to resolve this.

Click for larger image

Allowing the moderation of team spaces unlocks a whole new world of possibilities for making and managing spaces in your organisation. It’s important to understand that this is not just one feature, but instead is the key to unlocking moderator capabilities across all spaces in your Webex app.

See what else you can do with Webex Roles on Teams and Spaces

Resources

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Webex technology ecosystem – The gold standard for video conference experiences with Webex Devices

Overview 

With so many 3rd party integration options in the video conference marketit can be hard to know at a glance what the best product integration is. What are the best room booking applications out there? What is the best LCD display that works well with Webex Devices? 

Here in Oslo, Norway, not only do we have Red Dot award-winning devices, we are also building the best meeting experiences through our new Webex Technology Ecosystem program – technically certifying partner integrations for Webex Devices. Our open platform allows our technology partners to create integrations to the Webex Platform to best solve customer use-cases. In order to provide the highest levels of security and best end-user experiences, the Webex Technology Ecosystem Program was created to validate third parties that their integration is adhering to our security, user experience, and supported API methods. In addition, the benefits of certifications include an online community and Cisco product team support, validated tests done by a 3rd party firm, AVDR, and overall helping drive down integration costs. 

We launched two logo tier designations to certifications:    

  • Webex Certified  A third party solution that has achieved the most stringent of all testing by the Webex Device Business Unit. 
  • Webex Compatible – A third party solution that meets the minimum requirements for integration.

Moving forward, there will also be a third-tier for certification which will be a self-supported knowledge base community that will soon launch on the Cisco Webex Communities portal.   

Cisco approved products & vendors 

Below you will find the solutions that have achieved certification status. Currently, there are only two Certified categories: Displays and Intelligent Workplaces. The other categories will only have Compatible logo status. As we progress, we aim at adding more categories and technology partner solutions to the Certified logo. 

Webex Device certified and compatible categories 

  • Cameras 
  • Content Experiences 
  • Collaborative Workplace 
  • Displays* 
  • Easy Join Services 
  • Intelligent Workplace* 
  • Room Booking 
  • Team Communications 
  • Workplace Analytics 

*Webex Certified logo categories 

Some of the partner solutions shown are also part of the Cisco Solutions Plus partnership program.  If you want to know more details of the certified partner solutions and categories, please visit: http://cs.co/certifiedvendors 

Certification process 

Below is the certification application journey for the Webex Technology Ecosystem for Webex Devices. As you can see it is a multi-step process to onboard. 

If you are a vendor seeking to join the Webex Technology Ecosystem program, please visit this link. 


Additional Resources 

For Customers:
Cisco Webex Integration Partners
https://www.cisco.com/c/en/us/solutions/collaboration/webex-rooms-integrations.html
Webex Devices Certification Vendor List
https://cs.co/certifiedvendors

For 3rd Party Vendors:
Webex Devices Certification Application
http://cs.co/webexcertapplication
Webex for Startups Program
http://cs.co/webexforstartups
Developer Resources
https://developer.cisco.com/site/roomdevices
https://developer.webex.com 

Resources

Switch to the new Webex app

Ready to make the switch to the new Webex?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

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Woman sitting at her desk using video conferencing with a webex desk camera
What’s new in Webex: January 2021

New features and capabilities to enable a more inclusive way of working

Welcome to what’s new in Webex! This article highlights new Webex features and capabilities that we have recently introduced.

This month we’re introducing new devices and capabilities in Webex designed to help with things like virtual meeting fatigue, better engaging remote participants and tools to enable powerful, professional experiences wherever you work. Read more below for information about these capabilities and more.

MEETINGS

MESSAGING

CALLING

DEVICES

INTEGRATIONS AND INDUSTRY SOLUTIONS

CONTACT CENTER

CONTROL HUB, SECURITY AND EDGE SERVICES

MEETINGS

Gestures

Sharing your feedback and hand raising are even easier using hand gestures. With the gesture feature, Webex intelligence translates simple hand motion to your camera (thumbs up, down, clap, hand-raise) to represent your feedback as an icon on screen – no keyboard required. Now, you can easily scan the whole virtual meeting room to gain insights and even the most introverted among us can provide feedback in a meeting.

1 image Reaction gesture dark

Breakout Sessions: Let anyone join this session

Now meeting hosts can allow users to join any breakout sessions. No pre-assignment or manual intervention needed – users can join the breakout even if assigned to a different breakout. This gives smaller groups even more flexibility to collaborate and share ideas over audio and video for workshops, classrooms, brainstorming and more. Supported across desktop and mobile platforms.

2 breakouteveryone

In-meeting real-time health checker now for mobile

Now mobile users on Android or iOS will see an in-meeting media quality indicator informing participant of their current meeting conditions. Support on mobile platforms provides consistent experiences for health-checks already available on the desktop app.

Mobile healthcheck

MESSAGING

We’ve created more personalization options, and continue to add more intelligence to enhance team collaboration.

Edit messages with attachments

Now you can edit your messages even if they originally included attachments, such as whiteboards, files, or GIFs. Fix a typo or update the message text with the latest development. (Windows, Mac, iPhone, iPad, and Android)

4 EditMessageWithContentJan

CALLING

Webex continues to expand features to deliver business class calling from the cloud.

Below, we’ve indicated which calling service each new feature applies to. If you’re not sure what calling service you have, see Webex | Find Out What Calling Service You Have.

Webex App with Unified Communications Manager

Park and retrieve your phone calls

Park a call on extension and let another employee to retrieve the call from other phones.  Supported on the Webex app for Windows, Mac, iPhone, iPad, and Android.

Park and retrieve your phone calls

Monitor an agent’s call for quality assurance

In a call center, supervisors need to be able to guarantee the quality of customer service that call center agents provide. With silent monitoring, the supervisor can hear both call participants, but neither of the call participants can hear the supervisor. Cisco Contact Center Enterprise Finesse desktop control uses the Webex app as your softphone to support silent monitoring.  (Windows desktop)

Ensure incoming calls are visible

Administrators and users can control when to bring call windows to the front of your screen automatically. Make incoming calls readily available for use cases such as contact center agents, or shared line users.   Control call window and call toast brought to front of Webex app for Windows and Mac users.

DEVICES

Webex continues to add features to enable common app and device experiences to support more hybrid work scenarios.

Webex Desk Camera

An intelligent, powerful and affordable new camera built to enhance the remote meeting experience and enable small, safe in-person meetings in the office. The Webex Desk Camera delivers up to 4K ultra HD video with vibrant color and incredible low light performance.  Plus, it’s simple to manage remotely with Webex Control Hub.  See it in action:

Raise Hand​ on Device​ (Room OS)

Grab the attention of your meeting host, even if you are not currently in view, by simply clicking a button (on your Webex device touch screen interface or Touch 10 control panel).   Your Webex Room System, running the latest version of Webex Room OS lets everyone in your Webex meeting know that you are waiting to speak.

Cloud connected devices far end camera control (Room OS)

Far end camera control allows you to disable auto framing and get the best fit image for the application at hand.  For example, remote monitoring of patients, manufacturing facilities, remote view of a group brainstorming session.  You can now do this with Webex cloud-connected devices in Webex meetings and 1:1 calls.

INTEGRATIONS AND INDUSTRY SOLUTIONS

Schedule Meetings through 3rd party Calendar with Slack Integration

We’re introducing more ways to get the best meeting experiences in the apps you use today.  When scheduling a meeting from the Slack app, users will have to ability to select ‘Webex Meeting’ from a pull-down menu, adding add a Personal Room link to the invite.

10 Slackintegration

Integrations for Developers

SDK & Widgets: Mobile SDK for background noise reduction, high frame rate content share

Any mobile app, in which Webex is embedded, can benefit from background noise reduction and high frame rate content sharing. For example, eliminate dog barking or background noise distractions from client meetings supported in a separate mobile app.   

Meeting API: Webhooks meeting participants admin

Both endpoints now accept a host Email parameter. This parameter is only used if the user or application calling the API has the admin-level scopes. If set, the admin may specify the email of a user in a site they manage and the API will return responses for preferences or participants on behalf of that user.

Messaging Events API: file download/preview

Whenever a file with sensitive information is uploaded into a space, the Compliance Officer and CASB vendor can not only track who uploaded the file, but also who saw the preview of the cover page and who downloaded the file.

CONTACT CENTER

Webex Contact Center

New data centers in Latin America and Asia Pacific

To enable even greater global access to our cloud-based customer engagement solutions, Webex is expanding its Webex Contact Center availability in Latin America and Asia Pacific.  New data centers in Brazil and Singapore are now available for the Webex Contact Center 1.0 platform, adding to additional recent regional data center expansions in Canada and Germany.

Integrated Webex Experience Management capabilities expanded to include post-call surveys via IVR
Post-call feedback surveys can now be delivered via IVR, in addition to existing SMS and email delivery options, gather immediate feedback from customers after contact center interactions to capture top-of-mind sentiment to improve customer engagement experiences.

CONTROL HUB, SECURITY AND EDGE SERVICES

If you are an admin, Webex Control Hub places management, monitoring, troubleshooting, analytics, edge and hybrid services across all your collaboration resources in one pane of glass.

Scheduler for Report Generator

Webex is simplifying and automating tasks to make your life easier.  The new Scheduler functionality removes the need to manually run reports for different date ranges.  Now you can schedule reports to run automatically daily, weekly or monthly.

Call media optimization for UCM Calling

When more employees work from home via Mobile Remote Access, Bandwidth on Expressway will be in high demand. With the Media Optimization feature (ICE for UCM Calling), the media of SIP calls between two Webex app users will be sent point to point instead of traverse Expressway.  This helps business to reduce bandwidth consumption at the corporate edge and end-users benefit from reduce call latency.

Override default phone settings for Webex Calling

Control Hub settings for Webex Calling services now includes device override options for default phone settings allow admins to configure basic phone settings at the Customer, Location and Device level via control hub.  This includes background images, long and short interdigit timers, station display name, line key labels, line key LED patterns.

Override default phone settings for Webex Calling

Monthly Builds for SW Upgrades for Edge connected devices

Upgrade the software on your Webex Edge -connected Webex Rooms systems, directly from the cloud, with visibility and control from Webex Control Hub.

Historical Workspace Analytics

Historical Workspace Analytics is available today for all global customers and can be configured in Control Hub Settings. Trends for occupancy as well as environmental conditions such as noise, temperature and humidity provide an added level of analytics for shared meetings spaces.

For more information on all of these features and upcoming updates to Webex, please visit the What’s New Articles for Webex Services

Resources

Switch to the new Webex app

Ready to make the switch to the new Webex?

Learn more

2021: Business Transformation and More Inclusive Collaboration Ahead

Designing the future of work | Gesture Recognition

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Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

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AllNewWebex
Continuing the momentum with the All New Webex

In December we introduced the all-new Webex to the world. Designed to deliver inclusive collaboration experiences that are 10x better than in-person interactions, Webex empowers work – where ever it happens – over a platform with integrated security, intelligence, and insights built-in, not bolted on.

Cisco’s purpose is to power an inclusive future for all and with Webex, we’re continuing to break down barriers that keep us apart, giving everyone an equal voice to achieve greater productivity and more engaged relationships. With the future of work being hybrid, we believe we achieve more when diverse ideals and workstyles comes together and everyone can contribute equally, fully, and as their authentic selves.

There’s so much more to the all-new Webex, and we’re excited to share the news with the world. Launched last week, we rolled out a new campaign celebrating the inclusiveness of collaboration with Webex. You can see our ads on broadcast TV, on-demand, online, and on social:

  • NBA on TNT; 9 games with 2 spots on each game, including the Warriors!
  • CNN Headline News
  • Roku and Amazon Fire
  • Across the Disney network including ESPN, HULU, ABC, National Geographic, FX, and all NBC properties.

And for basketball fans, following is a tentative schedule for the NBA games (all times ET) where our commercial will run:

  • Thursday, 1/14 – Golden State Warriors vs. Denver Nuggets 10:00 PM
  • Monday, 1/18
    • Phoenix Suns vs. Memphis Grizzlies 5:00 PM
    • Milwaukee Bucks vs. Brooklyn Nets 7:30 PM
    • Golden State Warriors vs. Los Angeles Lakers 10:00 PM
  • Thursday, 1/21
    • Los Angeles Lakers vs. Milwaukee Bucks 7:30 PM
    • New Orleans Pelicans vs. Utah Jazz 10:00 PM

True collaboration is an inclusive experience, and as we learned in 2020, finding ways to come together has never been more important. Webex enables secure inclusive experiences so that we can contribute and create fully no matter how, when or where we work together – helping to accelerate outcomes, and just get stuff done. Our work isn’t done – we’re continuing to innovate every day, and finding more and better ways to stay connected.

And try the all new Webex for free, today.

Learn more

It’s all in the new Webex

Welcome to the All New Webex

What’s new in Webex: December 2020

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

 

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It's all in the new Webex
It’s all in the new Webex

Cisco Webex just announced an all new Webex: the next generation collaboration platform. What does this mean? And more specifically, what does this mean for you?

The 10x experience

In the opening keynote at WebexOne on December 8, Jeetu Patel, GM of Security and Applications at Cisco announced the all new Webex—one easy-to-use and secure app to call, message, meet, and get work done.

The all new Webex aims to create an experience that is 10 times better than in-person interactions. You may be asking yourself, is this even possible?

Let’s dive into this.

Inclusive by design

This year brought a lot of change to the way we work, forcing millions to adjust to working from home. Office doors were closed for extended periods of time, and as some have opened or are planning to re-open, the big question being asked is “what will the future of work look like?”

As we’ve seen this year, the future is unpredictable. But we’re fairly confident that remote work will continue to be a large part of the new work normal. As a result, the way we collaborate virtually needs to advance even further—beyond just video conferencing and screen sharing—giving everyone an equal opportunity to participate no matter where they are or how they communicate.

Webex is built for enhanced virtual interactions. It’s built to bring everyone in, allow every voice to be heard, and break barriers to communication, regardless of geography, personality type, or language preference. New meeting templates will allow you to choose how, when, and how long you meet, ensuring all attendees get a chance to speak. And real time closed captioning with language translations in 10 different languages will remove communication barriers. Simply put, Webex is designed to make sure everyone is included.

Changing the way you work

Today, we need to be able to work anywhere, at any time. With a single, consistent collaboration experience, you’ll be able to work quickly and efficiently, from anywhere in the world. Here’s how.

With combined meeting, messaging, and calling, Webex is able to connect people faster and easier than ever before while allowing for both synchronous and asynchronous communication.

Send messages 1:1 or to a group. If you need to share a document or hop on a call, you can do it, too. All in the same place.

What’s more, you can even personalize the entire experience. Change your color pallet, background, and photos. New video layouts let you set your own stage, showing as many or as few participants, and placing them in a view that works for you. And soon, AI-enabled in-meeting reactions will allow you to immediately express yourself non-verbally using emojis and natural gestures.

The all-new Webex will bring to life the magic and power of productive, engaging and fun teamwork.

Creating a smarter experience

The all new Webex is designed with built-in intelligence and machine learning that are revolutionizing the way we work. From integrations with Outlook, Google, Box, and more, to personalized meeting experiences and automated tasks, your meetings will become more productive than ever.

We also know that not everyone has access to a home office and meetings can take place anywhere. Your meetings will benefit from noise removal and speech enhancement technology. This means those unwanted sounds that creep into meetings (like a vacuum cleaner or lawn mower) will be detected and removed without you having to mute—a way better experience than an in-person meeting with distracting background noise.

At the end of the day, the all new Webex wants to bring people together to do exceptional work, while creating an equal opportunity for everyone. We are excited about this launch and look forward to hearing how Webex changes the way you work and makes your interactions 10x better than in-person.

To learn more, including Cisco Webex’s intent to acquire Slido, check out Abhay Kulkarni’s blog here.

You can also watch a rich library of on-demand sessions from WebexOne, here.

And try the all new Webex for free, today.

Learn more

Welcome to the All New Webex

What’s new in Webex: December 2020

Webex App Hub: The Premier Collaboration App Ecosystem To Help You Get Stuff Done

What’s So NEW about the All New Webex?

Enabling Smart Hybrid Work Experiences — For Everyone, Anywhere

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Benchmarking and market leader concept. Manager (businessman, coach, leadership) draw graph with three lines, one of them represent the best company in competition.
The AV1 video codec comes to Webex!

Thomas Davies & Sijia Chen – Webex is rolling out the AV1 video codec into production early next year. This will bring our media quality to the next level. As a founding member of AOM, Cisco is proud to introduce this advanced video technology into the real time communications market

It’s here! We have begun the process of rolling out the advanced AV1 video codec across Webex, taking video quality to the next level in the process, and replacing the aging H.264 standard.

Following on from our successful demonstration at the Big Apple conference last year, starting early next year, AV1 will be enabled on Webex when sharing high-motion content on desktop machines. This means that, when sharing the most challenging type of content into your meeting, such as a sports video, a commercial, or any type of high-motion graphics, the new AV1 codec will be available to help you share the very best quality possible.

What is AV1?

AV1 is a next-generation video codec, capable of greatly improving video quality. It was designed by the Alliance for Open Media to be a royalty-free technology, avoiding the patent wars that have stymied deployment of other advanced video codecs for nearly a decade.

Cisco is proud to be a founding member of AOM. You can find out more about how AOM and AV1 came to be – and how Cisco helped drive AV1 development – in these blogs.

What do I need to use AV1 in Webex?

Transmitting AV1 is supported when sharing screens or applications with “Optimize for motion and video” selected , and when the machine you are on has at least four cores. Receiving AV1 is supported for any machine with at least two cores. AV1 will automatically be used for sharing this type of screen content whenever all participants in a meeting support it, otherwise it will automatically revert to H.264.

How we are rolling out AV1

Adopting a brand-new video codec has an impact on every part of our Collaboration portfolio, so we are going step-by-step.

In future releases we will systematically expand where we deploy AV1. The immediate next steps are to support AV1 for other desktop share modes – either optimized for text and images, or automatically optimized. AV1 works just as well for these modes too, but we are being careful to change things gradually to make sure the user experience is perfect at each step.

Webex employs a fundamentally switched architecture, where video from each participant in a meeting is coded on their machine at different qualities and sent via a server to the other meeting participants. Initially, if some of those participants cannot support AV1 then we will automatically fall back to using H.264. Over time we will also remove these restrictions by applying ad hoc transcoding between AV1 and H.264 for those participants. This will also allow AV1 meetings to be recorded without reverting to H.264, for example.

Mobile devices will also rapidly gain hardware AV1 support, and then AV1 can be rolled out to mobile too. Although our solution is software-based and very fast on ARM as well as x86 processors, it is always better to make use of hardware codecs where possible on mobile to get the best battery life possible.

We’ll also be seeking to reduce the restrictions we have placed on core count for AV1 as we continue to optimize. In fact, remarkably, our AV1 solution uses little more CPU than H.264. However, there are a huge range of different machines out there, and again we are moving gradually to safeguard user experience.

Cisco’s AV1 solution

Powering our solution is a super-optimized software encoder. In designing it we had two goals: to provide significant benefits over H.264 and to do so at the smallest possible extra computational cost.

This is a pretty tall order. In non-real-time applications like streaming, it’s acceptable to increase encoding complexity by 2, 4, even 10 times in order to reap the benefits of a new standard. In real time communications, that’s not true: the machines our customers use, although getting more powerful over time, are also doing more and more.

The Cisco AV1 encoder is flexible, and it is designed to operate within a similar CPU footprint to H.264 and provide bigger quality improvements at lower bit rates when quality is even more precious.

Connecting our meetings, our server architecture must negotiate multiple codecs, resolutions and bitrates to suit all participants and respond to changing network conditions resiliently.

Our software also makes use of VideoLAN’s extremely fast dav1d open source AV1 decoder, a remarkable effort, which has had an enormous impact on accelerating the deployment of AV1.

The future: media quality and Cisco

This year has seen a steep increase  in usage of Collaboration technology, and people depend on it as never before. Media quality is central to improving our experience, and to deepening the connections we can make in our virtual lives, during the current crisis and beyond. AV1 is one part of a multi-pronged strategy to develop higher and higher quality real-time meeting experiences – in short, to make them 10x better. The aim is for AV1 to become the new normal, but also that the media that it encodes to become ever richer, more detailed, and more vibrant.

About the authors

Thomas Davies is a Principal Engineer in the Collaboration Technology Group. He has worked in satellite networking, RF communications, and broadcasting, but has spent most of his career on video and codecs. He has worked for Cisco for over 8 years on creating the next generation of collaboration experiences.

Sijia Chen is Technical Leader in the Collaboration Technology Group. She works on video-related features, including video codec algorithm design and implementations as well as video quality assessments and metrics. She has worked for Cisco for over 12 years on Webex Media Engine, which serves multiple Webex production lines.

Click here to learn more about the offerings from Webex and to sign up for a free account. 

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4x4 grid layout
What’s new in RoomOS- December

This December, you can choose to work from wherever with our new Custom Background feature. Maybe The Bahamas sounds tempting? Read on to learn more about the Custom Background feature, among many other innovations.

Custom background upload

The Webex Desk Pro already has the virtual background feature, where your background is replaced by an image, but these images are pre-selected by Cisco. Want to work from the beach? Your cabin? Times Square? The opportunities are (almost…) endless with the new custom background upload feature. You can now upload your own custom images! We provide some guidance about what works, and users can go into settings.webex.com and upload up to 3 images that they can later select as their own virtual background.

4×4 Grid Layout

Tuning into body language and mimic is an essential part of effective communication. And good communication on the other hand, is essential for successful collaboration. That’s why we are super excited to offer you a 4×4 grid layout – this way you can meet face-to-face with more of your colleagues, even when all of you work remotely. 4 rows and 4 columns of participants are displayed on your Cisco Webex Room Series device, or your Webex Desk Pro. This is a step towards bringing you a 5×5 grid layout – which is just around the corner.

4x4 grid layout

Floating content bar

This is a new user interface element to make it easier to find and use certain features. The new floating content bar simplifies the journey towards annotation, content sharing, and using the touch redirect feature to connect your laptop to a Webex Board or Desk Pro and control your laptop screen directly from the device’s touch screen.

floating content bar in RoomOS

Co-host

When you are the host of a Webex Meeting, you’re basically the boss. Some features, like recording and Webex Assistant can only be enabled by the host. However, sometimes the meeting host is busy talking or presenting, or they might have to leave the meeting earlier than planned. This is where our new feature, co-host, comes into play. The co-host can perform the same actions as the host. What’s even better, is that your Cisco Webex Rooms device can also act as a co-host, so you can record, end the meeting or use Webex Assistant from the device, all without having a meeting client open. If you want to learn more, you can check out the help article.

Titles in name labels

I’m sure you’ve all grown to love our Face Recognition feature. It helps people in your organization to get to know each other better, and makes it easier for you to remember names – hey, I don’t blame you! We’re all busy. Well, we’ve taken this one step further by integrating Face Recognition with titles. Titles are job description showing under your name label. This is retrieved from the active directory of your company; however, end users can change this by going into settings.webex.com and edit the description field. Click here to learn more.

Titles in name labesl in RoomOS

Control Hub – Bulk Configurations

Cisco Webex Control Hub is the central hub for all your Webex services, including your Webex Rooms devices. Through Control Hub you get access to rich insights and analytics, and it’s also an easy way to manage and configure your Rooms devices. We recently added support for Webex Edge for Devices customers, so both full cloud and hybrid devices can take advantage of the new bulk functionality. What is the bulk functionality, you might ask? It is built on our open API’s, and allows our customer to select as few or as many devices as they want, and configure one or many attributes to the selected devices. Read the help article to learn more.

That’s it for December, and we’ll be back In the new year with even more innovations. Until next time!

See how you can take your meeting experiences to the next level

Resources

What’s new in Webex: December 2020

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

Read more
Brenda Son on Webex Teams using personalization feature
What’s new in Webex: December 2020

New features and capabilities to enable a more inclusive way of working

Welcome to what’s new in Webex! This article highlights new Webex features and capabilities that we have recently introduced, as well as a preview of new features coming in early 2021.

We’re excited to introduce the all new Webex!… If you are an existing Webex user, When you’re ready to make the switch to the new Webex, we’ll be here to help you through the transition.

MEETINGS

MESSAGING

CALLING

DEVICES

INTEGRATIONS AND INDUSTRY SOLUTIONS

CONTACT CENTER

CONTROL HUB, SECURITY AND EDGE SERVICES

COMING SOON

MEETINGS

Animated meeting reactions

In-meeting animated reactions emojis gives users more freedom to express themselves non-verbally with emoji’s for clap, thumbs up/down, smile, laugh, sad, surprised, and celebrate.

in-meeting animated reactions emojis in Webex Meetings including clap, thumbs up/down, smile, laugh, sad, surprised, and celebrate

And for the holiday’s we’ve introduced a few seasonal options too.

Seasonal emojis in Webex Meetings to include frosty the snowman, mitten thumbs up thumbs down and champagne for celebrate

Enhanced video layout controls

We’ve optimized the layout controls to a single button, labeled Layout.  And now we’ve added the option to hide non-video participants to this menu as well for easy access, so you can select the view you want. We’re just getting started, stay tuned for more customized layout options coming in a future release.

And to be more consistent with your experiences on Webex devices, we’ve updated the layout views too. Active speaker and thumbnail video view is now called, Stage view. Active speaker video view is now called, Focus view. Video strip view is now called, Stack view. Floating panel view is now called, Fullscreen view.

In-meeting - Default Grid View - 3_2-1

Hide names in video

For a more immersive meeting experience, after a few minutes of inactivity name labels now hide for participants not speaking. Forget someone’s name? No problem, name labels will reappear when moving the mouse.

New meeting experience when mobile

We’re continuing to introduce new meeting experiences for mobile users. Recent meeting feature addition for mobile include Webex meeting streaming support for IOS user via Airplay and Apple TV, and iPad users can temporarily mute or unmute by long pressing the bluetooth keyboard’s space bar.

Improved post meeting share experience

Now participant e-mails are also available in the post meeting experience for Webex Assistant making it easier to share transcripts and highlights. On the post-meeting web page, you can now quickly select from participants and invitees to share the post-meeting content with them for view or edit access. This option applies to both the entire post-meeting content as well as just the highlights, if any. Click Select people from participants and invitees.

VDI enhancements

Webex now enables VMWare support for Linux (Ubuntu and eLux) thin clients.

MESSAGING

We’re creating more personalization and adding more intelligence to enhance team collaboration.

Happy holidays – new Seasonal Emoji Reactions

To add some festive cheer to your messaging, we’re giving reactions a seasonal makeover. You’ll see these changes for all reactions on Windows and Mac from December 8 to January 7. (On mobile, reactions use the Android or iOS emojis so we aren’t updating those reactions.)

New Personalization Options 

New Webex personalization features let you insert images and colors to fit your style at work. Select a cover photo for your space, choose your favorite color theme for 1:1 and group spaces, and cobranding options

Set a Cover Photo for Your Profile and Spaces

For a personal touch, choose a background image for your profile, contact card, and spaces. You can select from a set of predefined images, but we’re planning to add support for custom images soon. Available on Windows and Mac.Brenda Son on Webex Teams using personalization feature

Choose a New, More Colorful, Theme

Add more color to your views by choosing one of the new themes—Bronze, Jade, and Lavender. Find these new themes in your settings, along with the Light and Dark themes you already had.  Supported across —Windows, Mac, iPhone, iPad, and Android

Watch the video to get a quick preview of all three.

CALLING

Consistent user experience for call and meetings

The call and meeting windows on the Webex desktop app now have a fresh new look with modernized icon style, plus an easy to recognize and simplified experience. Now your active calls and meetings have similar user interfaces. This includes duration call timer, an animated microphone icon that indicates your voice input level, a call control bar with text buttons and new icons and more.

consistent user experience

Webex Calling

Hunt Groups

Hunt groups are calling groups that can distribute a single call across a specific group of users. You no longer have to go to the Calling Admin portal to set up and configure hunt groups for your locations. You can complete application services configuration in Control Hub under the Features section. For more information, see Hunt Groups in Cisco Webex Control Hub.

Boss Admin

Now you can make and answer calls on your boss’ behalf with Webex Calling Boss-Admin (also known as Executive Assistant feature). If you have more than one boss, you can select the appropriate line when making a call. And you’ll always know which boss an incoming call is intended for. Learn more here.

Boss Admin

Call recording

With Webex Calling, call recording is supported if enabled by your admin. Depending on your setup, your incoming and outgoing calls may be recorded automatically, or you may be able to decide which calls you want to record. You’re presented with a visual indicator letting you know when a call is being recorded. Find more details here.

Recent calling features announced for desktops are now available on mobile: Call History details, click on Call icon, and Mirror self video.

DEVICES

Webex continues to add features to enable common app and device experiences to support more hybrid work scenarios.

Custom background options

Looking for a more personalized option for your office? The Webex Desk Pro already supports standard virtual background options. Now we’re giving you the option add your own image with the new custom background upload feature.

Whiteboard black canvas feature

Now you can change between black and white canvas when you’re using the whiteboard. Webex Boards, Desk Devices, and Room Devices.

Whiteboard black canvas feature

INTEGRATIONS AND INDUSTRY SOLUTIONS

Microsoft Outlook BOT

Stay on top of your inbox with notifications from the Outlook Alerts for Microsoft Office 365 bot for Webex. Create custom rules based on subject lines and email recipients and never again miss a business-critical email. For greater efficiency and fluidity, you can even have those insights sent directly to relevant Webex spaces and teams.Pager Duty Bot

Automatically create a War Room space with the team responsible for a service. Add service owners, acknowledge or resolve, and escalate incidents quickly using the bot.  Learn more here.

CONTACT CENTER

All new Webex Contact Center

Webex is introducing a next-generation, fully customizable cloud contact center solution for digital-first engagement. Inspired by customers and architected for business, Webex Contact Center delivers the future of customer experience – today. Available in December, learn more about powerful new features and capabilities here.

Webex CC - IVR Transcript - History - Dark Mode

 

 

CONTROL HUB, SECURITY AND EDGE SERVICES

If you are an admin, Webex Control Hub places management, monitoring, troubleshooting, analytics, edge and hybrid services across all your collaboration resources in one pane of glass.

Proactive Notifications with ability to add thresholds

Webex Control Hub admins can now enter custom thresholds on latency, jitter, and packet loss to help control the quality of collaboration experiences.

Proactive Notifications with ability to add thresholds

Revamped Meetings Analytics Quality Page

We’re redesigning the Meetings Analytics Network Quality page with a new user-friendly layout – this also means faster load times with higher data resolution and real time data capabilities. IT admins can view real time data (up to 10 minutes lag), identify users with repetitive network quality issues and cross launching into trouble shooting. We’re also introducing new network quality KPIs and metrics for VOIP, video and join meeting time (JMT) plus trending charts with summary statistics. Analytics in Cisco Webex Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends and explore data as it automatically adapts to parameters that you specify in real-time.

Meetings Analytics Landing Page(1)

 

 

New Reports: High CPU Usage, Peak Meeting Usage, Microsoft Teams and Slack Integrations Usage

Webex Control Hub now allows admins to build custom reports by selecting dimensions and metrics to generate a CSV or continue to leverage the standards reports. They also have access to new standard reports including high CPU usage, peak meeting usage, and integrations from Microsoft Teams and Slack.

Generate Report in Analytics

Headset Analytics in Webex Control Hub

Updated Device Analytics page in Webex Control Hub includes usage and inventory information about Cisco Headsets – enabling IT Admins to track how Cisco Headsets are used, what is the geographic distribution of headsets and which models are popular.

Headset Analytics

Webex Calling events API

The Webhooks API in Webex for Developers has been enhanced to support Webex Calling Call Control events. With this enhancement for user specific calling events developers can provide insight to users on the state of their call in realtime — answered, held, forwarded, recording paused and more. Learn more here.

COMING SOON

The all new Webex is bringing new feature innovation to your collaboration experiences. Here are a just a few examples of coming soon features:

Meetings

In early 2021 real-time translations will be coming to Webex, breaking down language barriers in meetings. Webex Assistant will soon offer live translation from English to top 15 languages spoken by 80 percent of the world population including Spanish, French, German, Mandarin, Portuguese, Arabic, Russian, Dutch, and Japanese. We will be working to quickly expand this list over time so everyone can participate.

Real Time Translation

Messaging

Webex is making it easy to stay on top of your most important messages. Leveraging Webex Graph and AI technology, Webex will prioritize the most important messages for you based on the people and spaces you interact with the most – coming soon.

Messaging

Calling

Webex is making it easy to elevate your calls to rich audio & video- bringing calling from hearing, to seeing & doing. Easily move a 1:1 telephone call into a Webex video meeting and take advantage of AI transcriptions, notes and action items, and recordings.

25 image calling

Devices

The Webex team is reimagining the desk for our new hybrid work environment and expanded our integrated devices portfolio to include products that help with things like virtual meeting fatigue, and support the need for a powerful, professional experience no matter where you work. Click here to learn more.

The Webex Desk Camera will be orderable next month. An intelligent, powerful and affordable new camera built to enhance the remote meeting experience and enable small, safe in-person meetings in the office. It delivers up to 4K ultra HD video with vibrant color and incredible low light performance.  Plus, it’s simple to manage remotely with Webex Control Hub. Here’s a sneak peak at the new Webex Desk Camera:

For more information on all of these features and upcoming update to Webex, please visit the What’s New Articles for Webex Services.

Learn more 

Welcome to the New Webex!

Join us at WebexOne for more innovation news and the all new Webex

Ready to make the switch to the new Webex?

Join a live class

Working remotely: Webex overview

What’s new in Webex Meetings 40.12

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Future of Government: Hybrid Workspace for Legislature [Live Class]

Sign up for Webex

Visit our home page or contact us directly for assistance.

Resources

Cisco Announces Wave of Webex Innovation to Drive 10x Better Than In-Person Experiences and Much More [News Release]

Cisco Announces Three New Webex Devices To Empower the Remote Worker and Enable a Safe Return to Office [News Release]

Cisco Doubles Down on Webex Ecosystem and Accelerates Webex App Hub, Enabling a Seamless Experience Between the Platforms You Love [News Release]

 

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webexone
Three reasons to register for WebexOne: December 8-9

WebexOne is a don’t miss event! This is your last chance to sign up before the event starts.

Here are three reasons you should do so:

1.It’s digital (and Free).

You heard that right. It’s easier to attend than ever before. You can tune in to the event from the comfort of your home office, or really, anywhere you are.

2. Amal Clooney and RuPaul Charles (+ dozens of other thought leaders and speakers)

We’re sure you’ve heard of them. One is known for her work as a Human Rights Expert, and the other as a Pop Culture Icon and host/executive producer of Ru Paul’s Drag Race. These famous luminaries will be joining the event to talk about their careers and how they play a role in inspiring the future of work.

In addition, you’ll get a chance to hear from Webex experts, customers, partners, analysts, and other thought leaders on the direction they see the future of work headed. After the keynotes, you can join sessions around seamless collaboration, customer experience, and channel partners.

3. the all new Webex

This is our premier digital collaboration conference and with that comes, drum roll, please… an all new Webex. You won’t want to miss the announcements and discussions around new features that WILL create a better and easier future of work. Whether you’re back in the office, or working remotely, the new Webex is for you.

Explore the power and magic of collaboration. Check out more here. And don’t forget to register, today.

Learn More

Top 10 reasons I’m excited about WebexOne

Announcing WebexOne: Cisco’s Premier Digital Collaboration Conference

Looking for Best of the Best Bragging Rights? Nominations are Open for the 2nd Annual Webex Awards!

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.

Read more
Small startup business owner concept. two successful young baristas women standing in bar counter in cafe. happy coffeehouse waitresses in aprons smiling confidently to camera in coffee shop.
5 questions small business owners should ask themselves before choosing a video conferencing solution

Choosing the right solution for your small business

With the advent of widespread remote work, collaboration has become more complex. Instead of gathering in a physical conference room, meetings are now virtual. How do you choose the right solution for your small business and give your teams the tools they need to succeed?

Unproductive meetings are a time and energy suck. When conducted remotely, they have the potential to be even more disorienting. The right video conferencing solution can make meetings productive again.

5 things to look for in a video conferencing solution

Before purchasing a conference solution for audio/video calls and meetings, there are some questions to be answered. Look carefully at each of your prospective solutions and as a buyer, consider a customer value management approach to see if they support your business needs. Some features may include:

  1. In-browser functionality

Many video conferencing solutions require users to have an account or download an app. That’s just one more hoop to jump through and one more login to remember. Look for options that support in-browser use and have a fast uptime instead.

When you can simply invite people to a meeting with a quick email and they can get straight into the meeting by clicking a link, you cut down on time waiting for people to find their login or request a new password, or download and launch an app.

Cisco Webex Meetings has a fast browser-based interface, providing easy access for desktop users. Your participants can also join via tablet, phone, or any standards-based video conferencing system. The goal is to provide unparalleled video quality from anywhere your team member is located, on any device they choose to utilize. You can easily customize the meeting layout for best viewing and usability.

Best of all, there’s no download or configuration required, and users can easily jump into meetings over the phone with the Call Me feature. You can schedule, start, and join new meetings directly from your toolbar for added flexibility and convenience.

  1. Collaboration features

The ability to actively share and collaborate during a conference can enhance video calls and teamwork. Look for solutions that allow the following functionalities:

  • Screen sharing. Being able to show, not tell, can streamline training processes and make it easy for groups to follow along as you demonstrate how to use a new tool or application.
  • File sharing. Dropping a document into your meeting for everyone to access saves time and effort over having to create and send an email blast with the attached file or link.
  • Instant messaging. Having a built-in chat allows participants to ask questions without interrupting the flow of a presentation and helps preserve a record of participation.

Webex Meetings facilitates screen sharing, file sharing, and real-time chat during video conferencing calls to help foster collaboration and build stronger teams.

  1. Speech-to-text capability

Being able to revisit what happened in a conference call can give your video conferences lasting organizational impact. Look for features like audio/visual recording, closed captioning, real-time transcription and note taking. Being able to share a past video conference with someone who missed it is easier than trying to recap later.

Webex Meetings can record each conference, provide closed captions, facilitate note-taking, and deliver accurate transcriptions that you can download, save, and share as needed. When you need to revisit an older conference, you can use targeted keywords to search transcripts for sections of interest.

  1. Cost vs. value

While cost is certainly a factor for small and medium-sized businesses (SMBs), it shouldn’t be the deciding factor when choosing how to handle your video conferencing call needs. All options aren’t created equal, and it’s better to pay a little more for a video conference solution that meets the needs of your team.

  • Quality. Read reviews and find out which solutions repeatedly get praise for clear audio and smooth video feeds.
  • Resolution. Does the picture quality suffer on certain devices? You need a solution that doesn’t just work only on desktop or only on mobile.
  • Security. How are your calls encrypted? Who handles the speech to text function and provides recordings, transcriptions, and closed captioning?
  • Support. When you’re having issues, waiting in a queue or having to email a support team isn’t a viable solution. You need help that is available and accessible in real time.

Webex Meetings video conferencing provides clear audio and high-resolution video, along with in-house encryption, recording, captioning, and transcription for a secure experience. The support team is continually available to troubleshoot any potential issues with you in real time.

  1. Integrations

How well will the video conferencing solution integrate with tools you already use? Ask the following questions when considering adding video conferencing to your array of small business solutions:

  • Can you seamlessly merge your contact list, email client, and calendars to facilitate meeting invites?
  • Will you be able to readily access files from your favorite file-share and storage locations?
  • Is the solution compatible with both Microsoft and Apple tools and applications?
  • What about chat and communication platforms?
  • Can you use the video conference solution inside your preferred small business customer relationship management (CRM) platform?

Being able to continue using the other solutions your team is familiar with will make video conferencing easier and more intuitive.

Webex Meetings smoothly integrates with Google Cloud, Microsoft, Apple, Box, Salesforce, and Slack to complete your suite of small business tools while fostering scalability and adoption.

Video conferencing can give your SMB a strong strategic advantage. Learn more by getting started with a free trial today.

Resources

Control Hub Administration — Configuring the Essentials Part 1 [Live Class]

Scheduling Webex Events [Live Class]

What’s new in Webex: November 2020

Learn More

Small business innovation and how you can learn from it

Choosing the best small business tools for 2020

How do I expand my small-scale business without capital?

Still need help?

What would you like to do?

Join a Webex online meeting

Learn more about web meetings and video conferencing

What’s new in Webex Meetings 41.1 [Live Class]

Sign up for Webex

Visit our home page or contact us directly for assistance

Read more