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New collaboration technologies and nomad-style workers have changed the office environment. Huddle-spaces and hot desking are taking over the traditional stationary office set-ups.
Working at the intersection of design, function and technology: Salamander Designs and Cisco Webex Rooms

Technology alone is not enough

Work spaces should be a source of inspiration. But they can also be a source of stress, frustration and can put a damper on productivity if they are poorly designed. Ever had a “work from home” day impacted by clutter, outdated furniture and half-painted walls? Yeah, me too.

The same thing goes for the office. You want an office environment that inspires productivity. Stepping and almost stumbling across a set of wires to get to your next meeting, only to find that the set-up is all wrong and you can’t even get everyone on camera does not set you up for a great start.

A company that knows a thing or two about aesthetically pleasing, functional furniture is Salamander Designs. They offer huddle stations, mobile stands/carts, videoconferencing all-in-one solutions, and more. Founded in Connecticut more than 25 years ago, Salamander provides furniture that effortlessly integrates with technology – and fully Cisco compatible! Today’s workforce requires more from their employers; not only do they want flexible working arrangements and collaboration technologies that allow them to connect with those who matter, when it matters, but they also want to be in an office that is beautiful and functional. We met up with folks from Salamander for a little chat about all things design, collaboration technology and changing employee expectations.

Working at the Intersection of Design, Function and Technology: Salamander Designs and Cisco Webex Rooms

“Most often,  our clients have two priorities. One  is all about function and another one is all about design, and we want to get it right and completely satisfy both concerns.” – Scott Srolis, Sr. VP Sales and Marketing, Salamander Designs.

Preparing for the unpredictable

New collaboration technologies and nomad-style workers have changed the office environment. Huddle-spaces and hot desking are taking over the traditional stationary office set-ups. These changes are often cumulative or unpredictable – and it can get very expensive. Chris Discotto, Director of Sales for Salamander Designs, sees their furniture as a labor-saving piece, creating flexible solutions that save money in the long run: “When offices get redesigned, you can simply and easily reposition the cabinet, which is much more affordable  and faster than traditional construction solutions. If you redesign the office, you just change the location of the furniture, and we can also change the design.” 

Work-life compatibility

In this day and age, the discourse is no longer on work-life balance, but work-life compatibility. One’s work and private lives are no longer seen as two separate entities where if one holds more weight than the other the balance is off, but rather as something intertwined. Salamander Designs have seen this shift in the demand for a more domestic aesthetic in commercial places. As Chris mentioned: “We have seen a reinvention of market and meeting spaces. Things used to be very grey, there was only a focus on function, not form. But we have seen that employers want their employees to be more comfortable, everyone is working differently right now with different technologies, so there is a need for furniture to reflect and accommodate that.”

There are many things to take into account for organizations that are redesigning their spaces, starting to employ room systems or are at the beginning of their workplace transformation journey. Webex Rooms are designed with the end-user in mind and has fewer points of pain compared to other meeting and endpoint vendors. Don’t just take our word for it, 23 Red Dot awards speak for themselves. The same goes for Salamander Designs’ furniture solutions. They are intuitive, practical and integrate effortlessly with technology and decor. This frees up precious time, so you can focus on what really matters – getting stuff done.

Or, you know, spend your time actually painting the full wall.

Click here to learn more the Webex Room Series can meet you video-conferencing needs

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Video conferencing and technology enables cultural change within Citizens Bank

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citizens Bsnk
Video conferencing and technology enables cultural change within Citizens Bank
  • 191 years old.
  • 1,100 branches and 2,900 ATMs across 11 states.
  • 24th largest bank in the United States.
  • 400,000 collaboration meetings/year.
  • 75 million minutes of meetings/year.
  • $162.7 billion in total assets.*

In numbers, this is Citizens Bank. But there is much more to their story.

Customer-centric approach

Citizens Bank is one of the nation’s oldest and largest financial institutions. Their goal? To help the people they serve reach their full potential. With a customer-centric approach, they bring a wealth of knowledge to banking, insurance, and investment services.

In 2018, Citizens Bank saw a growth opportunity for their company. One that could position them as a technologically progressive bank and allow them to compete with even larger banks in their industry.

This opportunity took the form of a digital transformation project.

New collaboration experience

Eric Johnson, Head of Workplace technology of Citizens Bank, was interviewed about the plan. The objective was to select a new, consolidated and integrated collaboration experience for everyone in the company. They wanted the technology they were using, to work together. And they wanted to enable employees to work from anywhere, on any device. Things that used to be manual, like picking up the phone to have a meeting, would now be streamlined. He explained that to do this [transformation project], “they looked at the market to see who had a world-class reputation.” After evaluating vendors, they chose Cisco and migrated the entire company onto the Cisco Collaboration experience. From mobile devices, to the contact center, to desk phones. It sparked a huge cultural shift.

The meeting experience was important for Citizens Bank. It was essential that all colleagues experienced the same thing, whether sitting at a desk, a conference room, at their house, or in their car. Johnson states, “from a cultural standpoint, we ripped the Band-Aid off.” Meaning that they hit the ground running with the Webex deployment, with readily available video conferencing software and conference rooms set up so people could begin collaborating in this new way– all integrated from end-to-end, with top-notch video and audio quality.

Every meeting at Citizens Bank is now video enabled, which has created a more flexible work style and progressed the cultural shift. In addition, Webex technology has made a huge impact on how and where employees work not only with each other, but also with their clients.

Benefits and beyond

The benefits to this project have been numerous. Teams would often have to wait to make a decision until someone came into the office so they could discuss it. But now they make decisions immediately by having a video call, or sharing a file through Webex Meetings and Webex Teams. In addition, technology adoption scores are exceeding growth predications and have improved by 25% in the past quarter alone. And on top of that, hiring at Citizens Bank is no longer limited to applicants in a certain location. They can now hire the best talent for each new opening.

Going forward, Johnson says that Citizens Bank is looking forward to an even tighter integration of the collaboration experience from the branch to the contact center, and from colleagues to customers. They are looking forward to AI capabilities which will continue to streamline meeting workflows, and enable things like automatic note-taking in meetings, which can all be done in the background.

Citizens Bank is leading the way by technologically changing how they work and how they meet.

Learn more about their story and check out their video here:


*Numbers as of June 30, 2019

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