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Continuing the momentum with the All New Webex

In December we introduced the all-new Webex to the world. Designed to deliver inclusive collaboration experiences that are 10x better than in-person interactions, Webex empowers work – where ever it happens – over a platform with integrated security, intelligence, and insights built-in, not bolted on.

Cisco’s purpose is to power an inclusive future for all and with Webex, we’re continuing to break down barriers that keep us apart, giving everyone an equal voice to achieve greater productivity and more engaged relationships. With the future of work being hybrid, we believe we achieve more when diverse ideals and workstyles comes together and everyone can contribute equally, fully, and as their authentic selves.

There’s so much more to the all-new Webex, and we’re excited to share the news with the world. Launched last week, we rolled out a new campaign celebrating the inclusiveness of collaboration with Webex. You can see our ads on broadcast TV, on-demand, online, and on social:

  • NBA on TNT; 9 games with 2 spots on each game, including the Warriors!
  • CNN Headline News
  • Roku and Amazon Fire
  • Across the Disney network including ESPN, HULU, ABC, National Geographic, FX, and all NBC properties.

And for basketball fans, following is a tentative schedule for the NBA games (all times ET) where our commercial will run:

  • Thursday, 1/14 – Golden State Warriors vs. Denver Nuggets 10:00 PM
  • Monday, 1/18
    • Phoenix Suns vs. Memphis Grizzlies 5:00 PM
    • Milwaukee Bucks vs. Brooklyn Nets 7:30 PM
    • Golden State Warriors vs. Los Angeles Lakers 10:00 PM
  • Thursday, 1/21
    • Los Angeles Lakers vs. Milwaukee Bucks 7:30 PM
    • New Orleans Pelicans vs. Utah Jazz 10:00 PM

True collaboration is an inclusive experience, and as we learned in 2020, finding ways to come together has never been more important. Webex enables secure inclusive experiences so that we can contribute and create fully no matter how, when or where we work together – helping to accelerate outcomes, and just get stuff done. Our work isn’t done – we’re continuing to innovate every day, and finding more and better ways to stay connected.

And try the all new Webex for free, today.

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It’s all in the new Webex

Welcome to the All New Webex

What’s new in Webex: December 2020

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Learn more about web meetings and video conferencing.

Sign up for Webex.

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It's all in the new Webex
It’s all in the new Webex

Cisco Webex just announced an all new Webex: the next generation collaboration platform. What does this mean? And more specifically, what does this mean for you?

The 10x experience

In the opening keynote at WebexOne on December 8, Jeetu Patel, GM of Security and Applications at Cisco announced the all new Webex—one easy-to-use and secure app to call, message, meet, and get work done.

The all new Webex aims to create an experience that is 10 times better than in-person interactions. You may be asking yourself, is this even possible?

Let’s dive into this.

Inclusive by design

This year brought a lot of change to the way we work, forcing millions to adjust to working from home. Office doors were closed for extended periods of time, and as some have opened or are planning to re-open, the big question being asked is “what will the future of work look like?”

As we’ve seen this year, the future is unpredictable. But we’re fairly confident that remote work will continue to be a large part of the new work normal. As a result, the way we collaborate virtually needs to advance even further—beyond just video conferencing and screen sharing—giving everyone an equal opportunity to participate no matter where they are or how they communicate.

Webex is built for enhanced virtual interactions. It’s built to bring everyone in, allow every voice to be heard, and break barriers to communication, regardless of geography, personality type, or language preference. New meeting templates will allow you to choose how, when, and how long you meet, ensuring all attendees get a chance to speak. And real time closed captioning with language translations in 10 different languages will remove communication barriers. Simply put, Webex is designed to make sure everyone is included.

Changing the way you work

Today, we need to be able to work anywhere, at any time. With a single, consistent collaboration experience, you’ll be able to work quickly and efficiently, from anywhere in the world. Here’s how.

With combined meeting, messaging, and calling, Webex is able to connect people faster and easier than ever before while allowing for both synchronous and asynchronous communication.

Send messages 1:1 or to a group. If you need to share a document or hop on a call, you can do it, too. All in the same place.

What’s more, you can even personalize the entire experience. Change your color pallet, background, and photos. New video layouts let you set your own stage, showing as many or as few participants, and placing them in a view that works for you. And soon, AI-enabled in-meeting reactions will allow you to immediately express yourself non-verbally using emojis and natural gestures.

The all-new Webex will bring to life the magic and power of productive, engaging and fun teamwork.

Creating a smarter experience

The all new Webex is designed with built-in intelligence and machine learning that are revolutionizing the way we work. From integrations with Outlook, Google, Box, and more, to personalized meeting experiences and automated tasks, your meetings will become more productive than ever.

We also know that not everyone has access to a home office and meetings can take place anywhere. Your meetings will benefit from noise removal and speech enhancement technology. This means those unwanted sounds that creep into meetings (like a vacuum cleaner or lawn mower) will be detected and removed without you having to mute—a way better experience than an in-person meeting with distracting background noise.

At the end of the day, the all new Webex wants to bring people together to do exceptional work, while creating an equal opportunity for everyone. We are excited about this launch and look forward to hearing how Webex changes the way you work and makes your interactions 10x better than in-person.

To learn more, including Cisco Webex’s intent to acquire Slido, check out Abhay Kulkarni’s blog here.

You can also watch a rich library of on-demand sessions from WebexOne, here.

And try the all new Webex for free, today.

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Welcome to the All New Webex

What’s new in Webex: December 2020

Webex App Hub: The Premier Collaboration App Ecosystem To Help You Get Stuff Done

What’s So NEW about the All New Webex?

Enabling Smart Hybrid Work Experiences — For Everyone, Anywhere

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Three reasons to register for WebexOne: December 8-9

WebexOne is a don’t miss event! This is your last chance to sign up before the event starts.

Here are three reasons you should do so:

1.It’s digital (and Free).

You heard that right. It’s easier to attend than ever before. You can tune in to the event from the comfort of your home office, or really, anywhere you are.

2. Amal Clooney and RuPaul Charles (+ dozens of other thought leaders and speakers)

We’re sure you’ve heard of them. One is known for her work as a Human Rights Expert, and the other as a Pop Culture Icon and host/executive producer of Ru Paul’s Drag Race. These famous luminaries will be joining the event to talk about their careers and how they play a role in inspiring the future of work.

In addition, you’ll get a chance to hear from Webex experts, customers, partners, analysts, and other thought leaders on the direction they see the future of work headed. After the keynotes, you can join sessions around seamless collaboration, customer experience, and channel partners.

3. the all new Webex

This is our premier digital collaboration conference and with that comes, drum roll, please… an all new Webex. You won’t want to miss the announcements and discussions around new features that WILL create a better and easier future of work. Whether you’re back in the office, or working remotely, the new Webex is for you.

Explore the power and magic of collaboration. Check out more here. And don’t forget to register, today.

Learn More

Top 10 reasons I’m excited about WebexOne

Announcing WebexOne: Cisco’s Premier Digital Collaboration Conference

Looking for Best of the Best Bragging Rights? Nominations are Open for the 2nd Annual Webex Awards!

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.

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5 questions small business owners should ask themselves before choosing a video conferencing solution

Choosing the right solution for your small business

With the advent of widespread remote work, collaboration has become more complex. Instead of gathering in a physical conference room, meetings are now virtual. How do you choose the right solution for your small business and give your teams the tools they need to succeed?

Unproductive meetings are a time and energy suck. When conducted remotely, they have the potential to be even more disorienting. The right video conferencing solution can make meetings productive again.

5 things to look for in a video conferencing solution

Before purchasing a conference solution for audio/video calls and meetings, there are some questions to be answered. Look carefully at each of your prospective solutions to see if they support these must-have features.

  1. In-browser functionality

Many video conferencing solutions require users to have an account or download an app. That’s just one more hoop to jump through and one more login to remember. Look for options that support in-browser use and have a fast uptime instead.

When you can simply invite people to a meeting with a quick email and they can get straight into the meeting by clicking a link, you cut down on time waiting for people to find their login or request a new password, or download and launch an app.

Cisco Webex Meetings has a fast browser-based interface, providing easy access for desktop users. Your participants can also join via tablet, phone, or any standards-based video conferencing system. The goal is to provide unparalleled video quality from anywhere your team member is located, on any device they choose to utilize. You can easily customize the meeting layout for best viewing and usability.

Best of all, there’s no download or configuration required, and users can easily jump into meetings over the phone with the Call Me feature. You can schedule, start, and join new meetings directly from your toolbar for added flexibility and convenience.

  1. Collaboration features

The ability to actively share and collaborate during a conference can enhance video calls and teamwork. Look for solutions that allow the following functionalities:

  • Screen sharing. Being able to show, not tell, can streamline training processes and make it easy for groups to follow along as you demonstrate how to use a new tool or application.
  • File sharing. Dropping a document into your meeting for everyone to access saves time and effort over having to create and send an email blast with the attached file or link.
  • Instant messaging. Having a built-in chat allows participants to ask questions without interrupting the flow of a presentation and helps preserve a record of participation.

Webex Meetings facilitates screen sharing, file sharing, and real-time chat during video conferencing calls to help foster collaboration and build stronger teams.

  1. Speech-to-text capability

Being able to revisit what happened in a conference call can give your video conferences lasting organizational impact. Look for features like audio/visual recording, closed captioning, real-time transcription and note taking. Being able to share a past video conference with someone who missed it is easier than trying to recap later.

Webex Meetings can record each conference, provide closed captions, facilitate note-taking, and deliver accurate transcriptions that you can download, save, and share as needed. When you need to revisit an older conference, you can use targeted keywords to search transcripts for sections of interest.

  1. Cost vs. value

While cost is certainly a factor for small and medium-sized businesses (SMBs), it shouldn’t be the deciding factor when choosing how to handle your video conferencing call needs. All options aren’t created equal, and it’s better to pay a little more for a video conference solution that meets the needs of your team.

  • Quality. Read reviews and find out which solutions repeatedly get praise for clear audio and smooth video feeds.
  • Resolution. Does the picture quality suffer on certain devices? You need a solution that doesn’t just work only on desktop or only on mobile.
  • Security. How are your calls encrypted? Who handles the speech to text function and provides recordings, transcriptions, and closed captioning?
  • Support. When you’re having issues, waiting in a queue or having to email a support team isn’t a viable solution. You need help that is available and accessible in real time.

Webex Meetings video conferencing provides clear audio and high-resolution video, along with in-house encryption, recording, captioning, and transcription for a secure experience. The support team is continually available to troubleshoot any potential issues with you in real time.

  1. Integrations

How well will the video conferencing solution integrate with tools you already use? Ask the following questions when considering adding video conferencing to your array of small business solutions:

  • Can you seamlessly merge your contact list, email client, and calendars to facilitate meeting invites?
  • Will you be able to readily access files from your favorite file-share and storage locations?
  • Is the solution compatible with both Microsoft and Apple tools and applications?
  • What about chat and communication platforms?
  • Can you use the video conference solution inside your preferred small business customer relationship management (CRM) platform?

Being able to continue using the other solutions your team is familiar with will make video conferencing easier and more intuitive.

Webex Meetings smoothly integrates with Google Cloud, Microsoft, Apple, Box, Salesforce, and Slack to complete your suite of small business tools while fostering scalability and adoption.

Video conferencing can give your SMB a strong strategic advantage. Learn more by getting started with a free trial today.


Control Hub Administration — Configuring the Essentials Part 1 [Live Class]

Scheduling Webex Events [Live Class]

What’s new in Webex: November 2020

Learn More

Small business innovation and how you can learn from it

Choosing the best small business tools for 2020

How do I expand my small-scale business without capital?

Still need help?

What would you like to do?

Join a Webex online meeting

Learn more about web meetings and video conferencing

What’s new in Webex Meetings 41.1 [Live Class]

Sign up for Webex

Visit our home page or contact us directly for assistance

Read more
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Best cybersecurity practices for parents

As a parent, what can you do to make sure your children are as safe as possible from cybersecurity threats while attending school remotely?

National Cybersecurity Awareness Month (NCSAM) may have ended, but its lessons about how to stay safe online are worth taking to heart throughout the year.

In the wake of the COVID-19 pandemic, many previously in-person activities are now virtual, relying on video conferencing, VoIP calling, and screen sharing as substitutes for face-to-face discussions. School systems throughout the U.S. have shifted all or at least most of their classes online. This new normal raises the stakes for proper cybersecurity measures in the home, where many children now receive instruction.

Let’s look at five immediate steps you can take to curtail risk and promote a more productive, safer online experience.

  1. Help your kids manage their passwords

CISA recommends using the longest permissible password for every account to prevent guessing. There are several ways to create a sufficiently lengthy and unique password for each login:

  • Let a web browser (Apple Safari, Google Chrome, etc.) generate and store it for you.
  • Use a third-party service such as 1Password to do the same.
  • Come up with your own passwords by using phrases, titles, and abbreviations, interspersed with special characters and varying capitalization as needed, and manage them with one of the above tools.

In all cases, you’ll want to have some sort of auto-fill enabled so that your children do not have to manually enter each of these passwords. Train them on how to generally use the password manager, including the use of the PIN, master password, or biometric credentials that may be needed to fill each password.

  1. Set up and enable parental controls

All major operating systems include some form of parental controls, which allow you to manage the applications, sites, and services your children have access to. For example, Chromebooks running Google Chrome OS can have Family Link enabled.

Family Link can be configured to prevent private browsing in Chrome, block certain types of content, and limit which permissions a child can grant to individual websites (such as camera, microphone, and location access). These features are also customizable.

Similar services exist across iOS, Android, Windows, and macOS. Basically, all of these parental control solutions can disable incognito/private browsing like Family Link does, while also providing granular activity reporting and management of site/app access.

  1. Educate them about phishing

Phishing is one of the most effective types of cyberattacks. A 2020 survey from email security firm GreatHorn found that 36% of respondents received risky emails on a daily basis.* A separate Barracuda Networks report found a huge surge in phishing campaigns as attackers take advantage of high interest in recent times, safety measure announcements, and potential treatments.**

Pre-teen boy lying on sofa using laptop, dad sitting beside him, mum and sister in the backgroundBeing able to identify and delete any phishing emails that automatic spam filters don’t catch is especially important in remote learning environments, due to the sheer volume of email correspondence sent to both parents and students. Accordingly, phishing knowledge is a key skill for everyone in your household to acquire. To lower the risk of phishing, be sure to:

  • Note any unusual spellings or grammar in email subject lines and bodies.
  • Avoid clicking any links or downloading any attachments from unknown senders.
  • Look for odd sender email addresses, for instance ones from domains.
  • Add seemingly risky senders to a block list, so their future messages don’t show up.
  • Ensure that spam filtering settings on your child’s email account are properly configured.
  1. Keep an eye on software updates

Outdated applications and operating systems are security risks, as they might contain known vulnerabilities and/or be incompatible with certain forms of protection. Even if your child isn’t aware yet of these risks, you can still keep them safe by making sure that automatic software updates are enabled.

Depending on the platform and the type of update, the update may happen in the background (in which case, no action is required) or require a restart or the entry of an administrator password to proceed. Check periodically to see if updates are available or require any intervention on your part.

  1. Enable two-factor authentication

Sensitive applications such as those for video conferencing and voice communications should be protected with multiple layers of security. Two-factor authentication (2FA) is especially important, as it requires any successful login to consist of both a correct username-password combination and an additional factor such as a one-time code, security question, or confirmation on a separate device.

NCSAM 2020 has focused heavily on the role of 2FA and the other precautions highlighted here. You can access their full set of cybersecurity tips on this page.

Want to learn more about Webex and all its features and the value it can provide? Reach out for more information or get started for free.

Learn more

What healthcare providers should do this National Cybersecurity Awareness Month

Preparing for screen sharing: How to reduce risk when sharing your screen

Security and compliance realities for remote financial service workers

4 ways to ensure your video conferences are secure

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

What’s new in Webex Meetings 41.1 [Live Class]

Sign up for Webex.

Visit our home page or contact us directly for assistance.


*GreatHorn Annual Survey Report, 2020

**667% spike in email phishing attacks due to coronavirus factors

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How to maintain morale and emphasize mental health with remote workforces

Supporting remote workers’ mental health and boosting morale

As in-office teams have gone remote, they’ve faced no shortage of challenges in maintaining their productivity in new environments — not to mention their sanity.

Even before a widespread shift to telecommuting, remote workers routinely faced challenges in fending off loneliness and creating high-quality connections with colleagues and customers from afar.

In 2018, Harvard Business Review chronicled then-current research on the effects of remote work on employee isolation and burnout:

  • One paper found that telecommuters exerted additional effort when away from the office, a form of “intensification” that could stretch projects over longer periods of time and induce burnout.
  • Isolation was flagged as a major health risk in a presentation given at the American Psychological Association. Meanwhile, Buffer’s 2018 State of Remote Work survey found that loneliness topped the list of remote work difficulties.

Fast forward to 2020 and the same challenges are present, if not more intensified by external factors. The 2020 edition of Buffer’s survey found “loneliness” again at the top of the most cited struggles, tied with “collaboration and communication.”

Depressed young man checking home finance

How managers can alleviate mental stress

What can managers, in particular, do to alleviate the mental stress on their teams? Let’s explore a few of the most common tactics.

Regular check-ins

It’s not enough to just do a one-time check-in with an employee to see how they’re holding up. Instead, try the following:

  • Make a schedule and stick to it. The exact timeframe will vary depending on the department. For example, engineering teams may need more frequent meetings than others, due to the continuous, iterative nature of methodologies like DevOps. On the other hand, monthly check-ins can work in other contexts, like keeping up-to-date with people you don’t interact with day in and day out.
  • Mix it up when appropriate. Although some meetings will be strictly focused on work, you have room to expand the subject matter and format of check-ins in other contexts. Virtual coffees or team happy hours may be a useful addition to your schedule. These gatherings let you get a sense of how workers are feeling and provide emotional support. Focusing on mental health during check-ins is also useful no matter the larger topic, as dealing with anxiety, depression, and overload can be tough when remote.
  • Create an agenda. No matter the type of meeting you’re setting up, it doesn’t hurt to have an agenda, if only for your own sake. Make a list of what will be covered so that you can keep the check-in on track. For more formal meetings, share the agenda along with any collateral (such as forms to fill out) well in advance of the actual meeting time.
  • Provide opportunities for development. Just because an employee is remote does not mean their professional development can’t continue. Virtual check-ins via video conferencing platforms and screen sharing software offer good forums for reviewing progress and looking ahead to how the employee might expand their skill set.

Mental health days

In May 2020, Cisco offered employees a company-wide “Day for Me” for purposes of everyone’s well-being. This occasion — an opportunity for the company to take a “collective break” — continued Cisco’s longer-term commitment to mental health, both internally and externally. Cisco leadership has, at other junctures, sent out email updates on mental health and contributed to the ramping-up of telehealth services enabled by Cisco Webex.

More broadly, other organizations may benefit from encouraging their employees to prioritize their mental health by taking advantage of vacation or PTO days and not letting their work intrude into odd hours. Even on days when employees are working, regular breaks and a consistent routine are essential in recharging from the sometimes overwhelming stress of balancing work with ongoing background anxieties.

These techniques help reset the mind and also reduce the eyestrain of looking at screens all day. Consider getting up at least every 20 to 30 minutes, if feasible, and taking the occasion to look at somewhere other than a phone or PC.

Real-time collaboration

One reason that remote employees may feel isolated is that the most common forms of collaboration are very impersonal. Email exchanges can happen without the recipients ever knowing what each other looks or sounds like. And yet enormous time blocks of each work week are consumed composing, responding to, and generally managing email.

In contrast, real-time collaboration solutions with features for video, audio, and screen sharing can provide a much more personalized experience that is good not only for productivity but also for staving off feelings of isolation and burnout. Real-time collaboration tools offer:

  • Crystal-clear video to get insight into body language and reactions.
  • Crisp audio for having an easy-to-follow conversation from anywhere.
  • Screen sharing alongside video and audio for in-depth walkthroughs and demos.
  • Integrated messaging for synchronous communication and content sharing.

Add it all up, and the experience is more engaging than relying on email alone. Webex can be the centerpiece of your mental health-conscious and inclusive remote work experience.

Learn more by getting started for free.

Learn more

The workday: how it’s changed, but also stayed the same

Adjusting to a new normal: The shift to remote work

Securing users and devices in Webex

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Making a Good Impression on Video [Live Class]

Sign up for Webex.

Visit our home page or contact us directly for assistance.


*Helping Remote Workers Avoid Loneliness and Burnout

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Increasing the productivity of your employees

Productivity is a central concern for every business, regardless of size, industry, or history.

More productive employees generally equate to better business results, which is why increasing productivity is an important consideration for managers, supervisors, and leaders. Giving your employees the tools to do more and empowering them to feel confident in that ability can lead to some significant improvements. These actions are especially important as more staff members work from home, whether on a fixed or temporary basis.

Consider this advice as you look for ways to boost employee productivity.

Offer the right tools and support

Technology has not only enabled a wide variety of employees to work from home, but also allows these staff members to capably and dependably fulfill their professional responsibilities. Making sure your teams have the tools they need to perform to the best of their abilities is a simple step that supports productivity in the long run.

There are a number of factors to consider when it comes to ensuring staff are equipped to handle anything that comes their way:

  • An internet connection is generally the responsibility of a renter or homeowner. However, there may be situations where staff working on projects that regularly eat up bandwidth could benefit from an arrangement that helps subsidize the cost of upgraded service and reduces the time spent sending and receiving files. This could include paying for part or all of the cost of an Ethernet connection or a mesh network to reduce slowdown and boost performance.
  • Hardware provided by your company, like a computer or mobile device, must support the programs employees need to complete their duties. Making sure they aren’t losing valuable time to slow processing speeds or becoming frustrated by error-prone hardware can definitely pay off. The basic tools needed for video conferencing – a camera and microphone – should also be considered, as this option is increasingly popular and effective for those working from home.
  • As with hardware, software must also align with the expectations placed on employees and empower them to work confidently and quickly. While specific needs often vary, videoconferencing software helps address a common need among nearly all remote employees. Be sure to select a program that supports a rich and immersive environment. Keep an eye out for features like virtual whiteboards, automated transcriptions, and other features that enable creativity, collaboration, and problem solving.

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Focus on feedback

Communication about performance, upcoming projects, company initiatives, and many other important topics allows employees to feel connected to their specific roles and the larger company as a whole. Providing feedback to staff is a foundational part of the manager’s role in an organization. And as more and more employees work from home on a temporary or ongoing basis, it’s even more important to emphasize this type of communication.

Actionable feedback – the kind that employees can digest and then apply to their next relevant task – is vital. While it may be positive, negative, or a mix of the two, ensure your staff can draw meaningful, personal conclusions from such discussions and understand how to incorporate feedback into their work.

This is another area where the right video conferencing solution can go a long way toward boosting productivity. Managers can add more value to feedback by highlighting relevant documents or statistics through a screen share, for example, than they could on a phone call alone.

HR Daily Advisor highlighted how goal setting and performance analysis leads to more informed and productive staff.* Creating a rich environment for sharing feedback tied to goals and performance means less uncertainty and a clearer picture for how to move forward. Read how video improves communication during any conference call.

Streamline meetings and emails

Meetings and messages with a clear purpose and intent are invaluable to the regular and positive operation of a business. However, too many email notifications and time spent away from the task at hand can disrupt staff and reduce their productivity over time.

Inc. contributor Chad Halvorson highlighted excessive meetings and emails as two factors that can drive down productivity.** Even when organized or sent with the best of intentions, these events can be a distraction when they spring up too frequently.

Managers should consolidate messaging when possible. A message sent each day — or every few days  — with various notes that are important but not urgent is less disruptive than several emails throughout each day. A standing weekly team meeting that covers upcoming needs and past performance is more predictable and easier to fit into a schedule than several ad-hoc get-togethers about individual issues. Employees will have more productive time to focus on individual work and will still be actively involved in communications about their roles and many other concerns central to their performance.

There will always be situations where it’s imperative to immediately get in touch with an employee or bring a group of them together. Drawing a line between emergencies and something that can wait until the end of the day or the next team meeting is where managers can take an active role in enabling more productive work each day.

Increasing productivity can feel like an especially complicated problem for managers and company leaders. The good news is there are clear steps your organization can take to set employees up for success and help them do more of what they’re best at – even when some or all are working remotely.

Cisco Webex supports effective communication with secure and reliable connections for one-on-one and group meetings, some of the most important building blocks of increased productivity.

Get started with your free plan today.

Learn more

How to increase remote employee productivity during the holiday season with Webex Teams

Why remote work can be more productive work

What’s new in Webex: November 2020

Still need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Overview of Webex Meetings [Live Class]

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.


**11 Changes You Can Make to Boost Employee Productivity in 1 Week

*5 Ways to Increase Employee Productivity

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Top 10 reasons I’m excited about WebexOne

It wasn’t that long ago when Top 10 lists were all the rage, a staple of late-night television. We’ve all played the game – top 10 beaches to visit, top 10 dog breeds, top 10 creative uses for pumpkin spice, and so on. We’ve also seen lists become popular on social media – who didn’t play #FirstSevenJobs? So, with a nod to our love of lists, I’m sharing the top 10 reasons I’m excited about WebexOne.


It’s 100% digital

No planes, trains, or automobiles. Simply find a comfortable space in your home (or office if you’re among those lucky few to be back), click into the streaming platform, and watch the magic happen!


Möchten Sie die Konferenz auf Deutsch hören?

Why, yes, you can! We’re localizing the event in 6 different languages* to make it easier than ever to see and understand the latest Webex innovations. In fact, we’re broadcasting in regionally friendly time zones for attendees in Asia-Pac, Japan, and Europe. Visit to learn more!

*German, French, Italian, Japanese, Korean, and Traditional Chinese


Sessions for everyone

After the keynotes on both days, you’ll have the option of joining sessions with more on our Webex innovations, panels with customers, and deep dive learning opportunities. Sessions are focused on seamless collaboration, customer experience, and channel partners. Plus, we’re sprinkling in some surprise and delight moments you won’t want to miss!



At WebexOne, we’ll be celebrating the amazing things our customers and partners do with Webex. Tune in to see how others are transforming their business, achieving high adoption rates, creating a video-first environment, and much more. While nominations are closed, check out the award categories here.


Technology Partner Integrations

You’ll hear how some of our key technology partners – Box, Dropbox, Salesforce, and Facebook – enhance the Webex ecosystem. This is one more example of how Webex fits into your everyday work life and delivers magical moments.


The Future of Work

Throughout the two days, you’ll hear from CXOs, analysts, and thought leaders on what they see for the future for work. They’ll offer inspiring views on how they are re-imagining work in a post-pandemic world, exploring new ways of working, how to thrive in a hybrid environment, and what we can expect over the next five years.


Chuck Robbins & Jeetu Patel

Two heavy hitters open the WebexOne conference – unveiling big news and sharing the latest innovations for Webex. Chuck even hinted at what you’ll see recently with CNBC’s Jim Cramer. Chuck and Jeetu will share the vision for Collaboration, and how we’ll continue to be there when the world needs to work.


Customer stories from IBM, the Dallas Cowboys, Under Armour, T-Mobile, and many more!

At WebexOne, you’ll hear from our amazing customers on how they use Webex – the platform, devices, app, calling, and even contact center. Customer stories are one of my favorite things – and it feels good to know we can help them stay connected, and keep their businesses thriving. I think you’ll love hearing their stories, too!


Luminary speakers Amal Clooney and RuPaul Charles

“Amal Clooney and RuPaul stand for very specific things around equality in the world; around making sure that human rights are protected, and ensuring you can be different and be proud of the fact that you’re different,” said Jeetu Patel in a recent interview. “There is no one better to actually carry the message forward in a very, very symbolic way.” #micdrop


The all new Webex!

What we’re unveiling at WebexOne will blow your socks off! From new features to make hybrid work better and easier, to new devices that work seamlessly with Webex, you’ll see the magic that comes from building a platform that delivers 10x better experiences than in-person interactions.

I think I’m even more excited to attend WebexOne than before – and I hope you are too. Register today – I’ll be curious to hear your top 10 takeaways afterwards.

Stay safe, be healthy, and we’ll see you at WebexOne!

Oh, if you were wondering, my #FirstSevenJobs were 1. making flower garlands and selling them in the local market; 2. Software engineering intern at Wipro; 3. Software engineering intern at IBM; 4. Software engineer at HP; 5. Director of Marketing at HP; 6. VP Marketing at Juniper; and 7. VP Marketing at CA (now Broadcom). I guess that means I’m on my 8th job now as the CMO of Cisco Webex!

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Announcing WebexOne: Cisco’s Premier Digital Collaboration Conference

Looking for Best of the Best Bragging Rights? Nominations are Open for the 2nd Annual Webex Awards!

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The workday: how it’s changed, but also stayed the same

The rise of remote work changing the way co-workers communicate and collaborate

The workplace has evolved immensely over the past couple decades in the wake of technological advancements and changing attitudes toward what is considered a “normal” workday.

As technologies emerged like email, followed by team messaging tools and video conferencing capabilities, professionals gained greater abilities to communicate with others quickly and seamlessly without ever being in the same room.

At the same time, the rise of remote work has changed the way co-workers collaborate. As increasing numbers of professionals work remotely rather than commute into a shared office space, colleagues have to learn how to utilize technologies to keep connected. Let’s take a look at how video, project management, and team collaboration tools can change the structure of your workday.

Bringing the workplace to employees, wherever they are

About one-fifth of remote workers say collaboration and communication are the biggest struggles that result from their remote work arrangements, according to The 2020 State of Remote Work report from Buffer. Software that brings the workplace to employees, no matter where they’re located, can help people communicate about their projects.*

As more people join the remote workforce, from all corners of the globe, the “workday” has evolved from the set of hours of 9 a.m. to 5 p.m. Instead, people in various time zones and on differing preferred work schedules log in on their own time, complete their work and utilize asynchronous communication to collaborate.

Email continues to be the primary means of sharing information between colleagues; 95% of workers say this is their main mode of internal communications, according to a survey by the Public Relations Society of America (PRSA) and theEMPLOYEEapp by APPrise Mobile.**

Email is a top choice for teams with dispersed team members, as the receipt of an email does not require an immediate response. Communication can take place over the course of hours or days to relay information needed for a project.

young man sitting on a bed wearing jogging pants and tshirt video conferencing on a cell phone wearing ear buds

Meanwhile, other methods of communication have risen in popularity. Workplace messaging programs allow people to quickly send messages, which can either be responded to promptly or whenever is most convenient for the recipient.

Collaboration software that allows people to review documents and files, then make comments for their colleagues to see later on, also enable everyone to share their knowledge and thoughts on a specific item. Other team members can then respond and contribute their piece on their own time, too. Even better, it’s all stored in one place.

Additionally, video conferencing calls are important. While having everyone on a video call at the same time is the best case scenario, people who have overlapping meetings or time zone constraints can listen to recording functionalities allow those who missed to listen to recordings of the call.

But at the heart of the workplace, some things haven’t changed too much

It’s undeniable that the workplace has changed quite a lot thanks to evolving technology and changing trends in how people communicate at work. But, in many ways, the workplace has remained the same – and advanced technology allows people to maintain certain normalcies, even though the definitions of “workplace” and “work day” have changed. Three specific ways the workplace has not changed despite the many advancements include:

  • The need for real-time communication.
  • The value of workplace friendships.
  • The risk of burnout.

For example, though varied work schedules are becoming more normalized, there is still great value in real-time, face-to-face communication. Live video conferencing allows people to connect and communicate in a similar way as they would in-person in the same room. Read How video improves communication during any conference call

Even when recorded meetings can suffice in most cases, there’s still immense value to meeting in real-time to answer questions and bring up challenges pertaining to a work task.

Workplace camaraderie matters

Another aspect of the workplace that has not changed is the importance of camaraderie among team members.

Humans are social beings, and when team members view one another as friends as well as colleagues, it benefits the whole company; data from Gallup’s State of the American Workplace report shows this.*** Organizations that have a high number of workers who agree with the statement “I have a best friend at work” have fewer safety incidents, higher profit overall, and more engaged customers.

Workers who work remotely say loneliness is one of their biggest challenges, according to The 2020 State of Remote Work report from Buffer. Video can help out with this, as team leaders can create virtual happy hours, conversations over coffee, or other events that bring remote workers together socially.

women on computer sitting on couch wearing glasses and looking out the window with a lonely look on her face

Finally, the risk of burnout is still a concern to workers, even when they’re logging in from their home, favorite café, or somewhere else. Because employees can access their work emails, check and send messages to colleagues and conduct other activities anytime, it becomes even more difficult to unplug and relax.

In fact, according to Buffer’s report, 18% of respondents said not being able to unplug from work is among their biggest challenges in the remote work lifestyle. Taking breaks is critical for staying mentally healthy, productive and engaged when it is time to get work done. Employees who work non-traditional schedules should keep in mind that they must also take breaks from their workloads.

Remote work schedules can be a big perk for employees. However, it’s essential to understand how to create team unity, even when schedules don’t always align. Find time to communicate around the clock.

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Why remote work can be more productive work

Adjusting to a new normal: The shift to remote work 

Delighting remote workers: Why user experience is important 

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Learn more about Webex, join one of our upcoming training sessions

Take a live session on What’s New in Webex Meeting 40.12

Explore daily product demonstrations

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Visit our home page or contact us directly for assistance.


*The 2020 state of remote work

**Trends in Communications Industry Show Companies Slow to Adopt New Technologies

***State of the American Workplace Report

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Working from home with kids

Working from home — whether by necessity or choice  — is increasingly common for professionals across the country and the globe.

Whether you’re a full-time remote worker, telecommuting for part of each week, or temporarily fulfilling your work responsibilities from home, having kids at home at the same time can make your workday more complicated and less organized. While successfully balancing time between work and your children requires some careful thought and planning, it’s by no means impossible. Consider this advice for creating a more productive and harmonious environment for your kids and yourself.

Finding a balance between alone time and togetherness

There are many times where a little background noise or chatter won’t harm the end result of your work. And there are plenty of other scenarios when you simply need a quiet space to focus and pay close attention to the task at hand. Finding a happy medium between the two can help you work from home more successfully when your kids are also at home.

If you have simple, small tasks or similar work planned for part of your day, consider using that time to sit together with your family. A sense of togetherness, even when everyone is focused on work or school, is valuable. And you can dedicate more time to being fully present with your kids before and after the workday is done, as well as during lunch and other breaks.

You’ll also need a way to create a separate working space for times you really need to focus, or when using video conferencing solutions to connect with colleagues, supervisors, clients, and other stakeholders. With kids old enough to supervise themselves and understand their parents’ need to sometimes buckle down during their workdays, this often isn’t an issue, to begin with.

For younger children, you can consider putting up a reminder when you really need some time alone. Making a color-coded sign with green and red sides can be a quick and fun crafting project with your young ones. Remind your kids that you’re there if a true emergency occurs and make sure to occasionally check-in even when it’s time to put all of your attention toward your work. pointed out that nap time for younger kids is also prime time for adults to devote some undivided attention to their work.

Building a plan with spouses and other family members

Finding a balance between work and the needs of your children is much easier when multiple family members are involved. Your partner and any other adults in the house, as well as your older teenage children, can help you split this responsibility during the workday. Start a conversation about your schedules and who is available at a given time to supervise the kids. Your younger kids will get more facetime with family members, and the adults involved will have more time for conference calls and other tasks that demand your full attention and a quiet environment.

Create a schedule that works for you

Taking the time to create an effective schedule will pay off when you – and everyone else – have a clear picture of when you’re free, busy, and somewhere in between. Clear time for major projects, critical deadlines, and other intensive work well ahead of when it needs to be done whenever possible and let your kids and other family members know you can’t be available during those times. Similarly, set aside time for your kids, whether it’s overseeing an activity or getting a little bit of quality time in during the day.

While you can’t always control when a client or vendor will need to talk, blocking off your calendar will encourage your colleagues and supervisors to work with your schedule. If needed, have a discussion with your direct manager about flexibility in your workday. Explain how, for example, you’re happy to work a little later into the evening or get an earlier start, if needed, to ensure you can spend a full hour of family time with your kids at lunch or assist with complicated homework assignments. Look for ways to compromise that respect both your employer’s needs and your own as a parent working from home.

Save some personal time, too

Working from home along with kids and the rest of your family can make it difficult to prioritize your own basic need to relax, unwind, spend time on hobbies or simply take a break.

If there’s more than one adult in the house, you can work with each other to prioritize some “me time” for everyone involved. That could mean having one parent make dinner or start the process of putting the kids to bed while the other catches up on their favorite TV shows or fits in a workout. Here are some more ideas on How to have fun, virtually.

Even if you’re the only adult at home, you can still find a little time to reward yourself for effectively balancing parenting, work, household chores, and your many other responsibilities. Consider relaxing or finishing that project after the kids are in bed.

Having the right tools to connect with others when working from home is vital for building an effective schedule and making sure your family, your work, and yourself all receive the attention they deserve.

 Get started with your free Cisco Webex plan today.

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6 tips for working from home with kids

Webex Meetings integrations let you work and play from wherever you are

What’s new in Webex: October 2020


Download your free Cisco Coloring for Kids pack

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Small business innovation and how you can learn from it

Building innovation in small business

Despite the pressures of the pandemic, small businesses still play a critical role in the modern economy.

In normal times, they create jobs, employ tens of millions of Americans, and provide an incredibly broad range of valuable goods and services. From a place to celebrate special occasions with family and friends to cutting-edge technology development, small businesses have a variety of important roles.

They can also be powerful innovators, developing new ideas, products, processes, and much more than others at businesses large and small can learn from. Let’s look at how small businesses innovate and the lessons that these achievements can provide.

Building a strong understanding of innovation

Innovation, when successful, is a dynamic process that yields an especially useful result: A new way of making or doing something, or a substantial improvement to a current product or workflow.

However, you don’t have to create a new process on the level of sliced bread – something that now seems like a given but has only been commercially produced for fewer than 100 years, as The History Channel explained, to have it qualify as innovation. Nor must you develop a successful range of electric cars and a new direct sales model for them. Innovation simply means improvement and invention, The Balance Small Business pointed out. Successful innovation can mean working with a current or new supplier to lower costs or developing stronger, more resilient packing for your products.

Small businesses have a few important advantages when it comes to innovation. They aren’t limited by the sometimes complicated approval processes and other systems put in place by larger companies, which generally help to ensure smooth operations but can potentially stifle creativity. The financial and operational pressures of maintaining a smaller organization can also force innovation by necessity. If a problem needs a solution, the owners of a small enterprise and their staff can focus on the issue and do whatever is in their power to resolve it.

Forbes Coaches Council member Nick Leighton said innovation for small businesses requires focus, critical evaluation of current operations, and the ability for leaders to work on the ground floor as well as in their executive or management capacity. These qualities aren’t limited to small-business stakeholders at well-funded or technology-focused startups. They can be applied to everything from sole proprietorships to retail businesses, manufacturers, and small companies in a variety of other economic sectors. One of the most important lessons to learn from small-business innovation is that the right attitude, approach, and dedication of time and resources can lead to positive developments and beneficial changes. And those qualities sit at the core of innovation.

Empowering innovative practices

In some ways, it’s not surprising that small businesses have a better reputation for innovation than larger enterprises. Lower employee numbers and, often, more humble resources mean more people work together in close quarters.

As long as employees can maintain a sense of professionalism and cooperation, their smaller circle and direct interaction can spark discussions about issues and opportunities for improvement. This, in turn, can set the stage for innovation, with many different employees able to contribute to the process. Encouraging this kind of collaborative work environment isn’t particularly difficult for many small businesses, either. The right conditions tend to arise naturally for many newer companies.

Innovation through collaboration can also be possible even when staff doesn’t work together in the same physical location. With remote work growing increasingly popular across the economy, small businesses can help staff connect to each other by hosting virtual meetings and setting aside time in the agenda to discuss issues, potential opportunities, and possible targets of innovation. Because employees may not have the same close connections that come with sitting next to each other on a daily basis and to generally facilitate a positive meeting experience, a dependable video conferencing solution is a must in these circumstances.

SCORE, an association of volunteer business mentors, pointed to another quality common among innovative businesses: Allowing room for experimentation and even failure. Companies always have to balance this factor with efficient, stable operations, but there is room for both in many small enterprises. Giving employees the appropriate time and resources to try out new approaches and flesh out potentially valuable ideas won’t always lead to success, but it will produce some useful and interesting concepts that could change a company for the better.

As long as staff members complete key tasks and handle core responsibilities in a consistent and responsible way, giving them the power to build less-structured time into their calendars can assist in spurring innovation. This ties into another point mentioned by SCORE, avoiding the temptation to isolate innovation. Allowing as many employees as possible to participate in the process, instead of designating some staff specifically as innovators, means a broader range of perspectives on more pertinent issues facing your business.

Making innovation practical for small businesses

When it comes to innovating as a small business, try not to force the issue. Give staff an appropriate amount of time and space to work out their own ideas, encourage group collaboration for more perspectives, take part in these sessions when possible, and remember that innovation doesn’t always need to be a totally transformational change. It just needs to be a positive one.

Cisco Webex supports effective collaboration for small businesses, whether focused on innovation or the many other times when your team needs to come together in a reliable, effective, and secure way.

Get started with a free plan today.

Learn more

Choosing the best small business tools for 2020

How do I expand my small-scale business without capital?

How to quickly create a company culture in a growing business

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Webex Meetings integrations let you work and play from wherever you are

Webex integrations to keep connected and productive

At the beginning of the pandemic, I introduced my family to Webex Meetings for our Sunday get-togethers. It was fun to see the grandparents, cousins, grandkids all using our amazing collaboration platform.

In the past months, we have shifted to getting things done completely remotely and have relied on Webex more than ever to keep us connected and productive with the highest level of security in the industry. We haven’t been in the office in over six months, but we have not missed a beat — whether it’s attending large conferences, team meetings, classes, virtually visiting our doctor or having family reunions, we have been able to carry on with our life and business, while socially distancing.

Webex has been at the center of all of these activities, but we’ve also had help from our partners. We’ve worked to integrate Webex with some of the most popular productivity tools on the market today and that has been instrumental in bringing great Webex meetings to broader audiences.

Remote Life on Webex

Nearly everyone is now using multiple collaboration and other types of apps during their daily life to stay connected and get work done. But if they want to have great meetings, the most popular apps are integrating with Webex, for scenarios like the ones we featured in this video:

Our kids may use Slack for messaging with their teacher and classmates and then have the need to jump into a Webex session to get clarification on a specific problem.

Our doctor could be chatting with colleagues on Microsoft Teams about a medical issue, and then escalate into a Webex instant meeting to continue the conversation in more detail.

A CEO may decide to livestream a company-wide townhall from Webex into Workplace from Facebook.

ZenDesk ticket open with Webex Meetings Integration


Streamlining daily workflows

Features within our deep integrations include real-time notifications that alert us at various parts of the process to ensure that we remain productive throughout our workday. For example, a Zendesk support agent can start an instant Webex meeting with the incident ticket submitter who will be notified to join the meeting and discuss the issue in more detail. These types of real-time communications empower workers to take action and speed up incident resolution time.

These types of interactions are made possible by deep integrations with our most trusted partners. We have been creating and improving our integrations with the goal of empowering frontline workers, streamlining workflows, and making transitions between apps seamless. We have many more great examples of how Webex integrates with your favorite tools. Webex continues to enhance integrations with other tools we use every day including CRM, learning management systems, software management, and productivity to provide the most efficient workflows. By improving workflows, we become more productive and are empowered to work smarter!

Get started with a free plan on Cisco Webex today!

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Webex Meetings August 2020 update: Increased security and media enhancement, custom background and music mode

Secure, first-party recording transcripts in Webex Meetings

Just say no to conference calls, and yes to collaborative meetings

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It’s back to school time for you, and Webex

Here’s how we’re making the virtual and hybrid school year work better for you

September is a special time of year for kids. Summer comes to an end, and the excitement of summer activities is exchanged for the eager anticipation of starting a new school year with friends and classmates. This year, things certainly feel a bit different. While your kids may not be going back to the physical classroom, that doesn’t mean the excitement needs to evaporate!

A physical classroom doesn’t take away the need to buy new school supplies, the fresh smell of opening a textbook, or witnessing the twinkle of knowledge sparkling in your child’s eye. We have a solution to help make the transition a little easier.

This year, Webex is helping millions of students experience school virtually, and we’re very excited to announce a bunch of new updates and features that will make the education experience even better. Webex is already known as the most secure, most reliable video conferencing platform and now, these additional features are propelling us to the lead as the most effective platform for virtual education!

We’re excited to show you a number of exciting features that will make it even easier and more effective to use Webex at school with our Hybrid Environments for the workplace and the classroom:

Virtual classroom doors can be locked

Say good-bye to stranger-danger. Teachers can make sure no unwanted visitors crash their classrooms by allowing only signed-in students and guests to attend.

Breakout rooms for better learning

Break away from the larger class to launch smaller group sessions. This can help students feel more connected, and allow more students to vocalize and share their opinions or tackle group work.

Break out rooms UX image

Bring order to the classroom

Managing students in the classroom can be difficult, so maintaining the classrooms environment over video might seem impossible. The introduction of more teacher-oriented controls enables a better in-class experience.

Live class transcripts

The Webex Assistant can transcribe the class lecture and provide the post-class write-up, allowing students the chance to read through any missed information while providing further opportunity to let the learnings sink in.

Classroom connections

With Messaging integrated into Webex, classmates and teachers can share ideas and engage on any topic being taught in class. Learning goes beyond just what the teacher is teaching.

Messaging in Webex for education
Messaging integrated into Webex Classroom (Preview)

Read more about our announcements and get an in-depth view into the myriad of ways that Webex can create the best virtual and hybrid classroom experience.

Learn more hybrid learning tips from teachers, for teachers

Haven’t tried Webex? Try it for free today.

Additional Resources

Learn more hybrid learning tips from teachers, for teachers

The Future of Education

Webex Integration Partners join Cisco in offers for education

Experience the new Webex for Dedication – Simple and secure out-of-the-box

Blackboard Learn and Webex join forces to expand the reach of education

Education Resources

What is distance learning?

Welcome to virtual learning

Cisco Webex Education Connector

Cisco Education Home Page

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Room cleaning macro with Cisco Webex Rooms

Cisco Webex Rooms in a new normal

Cisco Webex Rooms are not only fantastic collaboration devices, they enable you to bring intelligence to your meeting rooms, helping you utilize your meeting rooms effectively and safely. You may have read a recent blog from Cisco that discusses how a device can count people in a room and create alerts if the maximum capacity limit of the room is exceeded. The people count mechanism was created with the idea that you could optimize the efficiency of your rooms, but in this new normal it can be repurposed to help keep users aware of capacity limits.


One way the intelligence in a meeting room equipped with Webex Room devices can be harnessed, is through the use of macros. Macros are created on the device using standard JavaScript, providing access to the Application Programmer Interface (API) of the device, standard JavaScript functionality and even the ability to send or receive arbitrary HTTP(S) requests. This is how the functionality of counting people is transformed into an alert, when an administrator’s defined threshold is exceeded, and a macro performs an action. Taking this macro as inspiration, I asked myself what other functionality could add value to a room for both an administrator and a user?

One thing we know is that we have to adhere to strict cleaning schedules as we journey back into the office. How could a Webex Room device help advise and keep track of this? I thought that a way of helping administrators monitor room cleaning would be a good start. I used the User Interface Extensions Editor available from the web interface of the device and created a new button that appeared on the User Interface (UI).

Room cleaning macro

I created a macro (available here) that knows when the new button is pressed and records the timestamp of the cleaning event. I record this timestamp to a secondary macro so it is not lost if the device is shutdown, but this could easily be extended to send the timestamp via HTTP to a central database for administrators to monitor. Sounds great, but what happens if a user presses the button by mistake? The macro detects the button press and before recording the cleaning event it triggers a PIN dialog, the cleaner must enter a valid PIN before the macro will record the event.

This information on its own is valuable but I decided to extend it further. As discussed earlier, the device knows when people are in the room, meaning it knows when the room is vacated too. Using this information, it is possible to create a message on the screen that informs users how long it has been since the room was last used, of course this can also be sent to a central location too. Now it is possible to inform the administrator or user about how long the room has been vacant, when the room was last cleaned and how many times the room has been used since it was last cleaned.

Room available macro

Taking this approach, administrators are empowered with information to ensure their rooms are safe and users can have access to information that gives them peace of mind. The best part is, this can all be achieved with a Webex Room device and a little custom code. Macros and UI Extensions enable countless opportunities for enhancing the meeting room experience, have a go yourself and see what you can create!

Check out the room cleaning and usage micro

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Returning to work with Intelligent Room Capacity

Webex Device Management— The power of search!

Working smarter anywhere – Working remotely 

How to launch a community with Webex Teams

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Asian girl using laptop for online study during homeschooling at home
K-12 e-learning video conferencing tips

Video conferencing tips for e-learning

Our daily lives experience no shortage of disruptions. Did you know that prior to the outbreak of the pandemic, studies showed the average person is bombarded with as many as 4,000 messages per day? These can come in the form of advertising, marketing, notifications, alerts, emails, calls, people, and more. Pretty crazy to think about. And now, many kids are home, distracting their parents, but also experiencing similar distractions as they navigate a new normal for what their schooling looks like.

Fortunately, limits on in-person instruction have not eliminated educational experiences for many students. A large number of districts have embraced remote learning, using technology-mediated interactions to help students stay on track. But how do you keep students engaged?

A recent article in Edutopia noted how challenging this transition is for students and teachers alike, but luckily, there are many strategies educators can employ, and resources they can use, to get the most out of remote learning for students in kindergarten through high school.*

Best practices for K-12 e-learning

First of all, if your school or district already uses an online learning management system (LMS), make sure to integrate your video conferencing tool with that platform. Administrators and teachers who are tasked with this responsibility can join Webex for live classes that explore the Webex Education Connector for Learning Management Systems.

Synchronous class time on Webex

During synchronous class time, make sure to set expectations around technology with your students, including demonstrating how to use video conferencing features. As appropriate for your students’ grade level and learning objectives, make sure they know how to mute, use chat functions and more.

Record the course, and share that you will do so. Direct students toward the archive of past lessons and make sure they’re easy to access.

As you meet with your students over a video conferencing platform, there are several best practices you can follow to help make learning more engaging:

  1. Turn your video on.

With so much changing on a daily basis, going live with your students is a simple way to add some continuity to the learning experience. Don’t worry too much about having the best lighting or perfect hair. Just do what you’d normally do for school. Try not to have too many distractions visible on camera, but sharing a little bit of your home life and personality can really help your students plug in.

  1. Use the tools at your disposal.

Videoconferencing platforms can enable highly interactive online learning. There are a couple Webex tools that you might want to leverage for remote learning:

  • Whiteboard: Pull up the Webex virtual Whiteboard to both demonstrate concepts and interact with students. This can be used for lessons or quick games during break time.
  • Polling: Do you need to do a quick check for understanding, or do you want to give students a chance to vote on how content will be delivered today? Use a snap Webex poll.
  • Find simple web-based tools for other functions. Display slide decks, shared documents, tutorials and other simple web-based tools by using screen sharing Remember, you’re not moving the class from one location to the next, so anything you can do to give students breaks and cues that it’s time to switch tasks will help keep things running smoothly throughout the day.

If you are running synchronous classes on Webex, it could still be beneficial to incorporate a little independent work time and quick opportunities for sharing into the lesson. Doing so will let students focus on tasks that will help them retain the lesson and listening to their classmates share takeaways and thoughts will give them prompt feedback about their in-class work.

Asynchronous class time on Webex

During asynchronous work time and collaboration in small groups, make sure students know how to use shared documents and set up Webex Teams and spaces so they can work together and send assignments back to you. Encourage students to utilize different online tools to get their work done, before coming to ask for help. As an example, you could have them run grammar checks on their assignments before turning them in.

Remember, if you have to change the participants in a small group, add or remove individuals instead of deleting the space and creating a new one. Students will appreciate being able to see the context so they can catch up quickly.

Most of all, remember, there’s going to be a lot of opportunities for testing out techniques to see what works for your class and what doesn’t. Don’t be afraid to readjust as you get a better sense of how to engage your K-12 students through e-learning.

Additional resources

There’s a wealth of learning opportunities available from Cisco Webex to help teachers explore how videoconferencing and Cisco Teams can help them connect with their students.

The first stop for teachers, students and parents, as well as IT professionals and higher education faculty, should be this web page. You’ll find tips for creating lesson plans, launching group projects and more.

Like you, we know that everybody’s learning style is different. That’s why we produce video tutorials to help teachers learn how to use Webex with their students. Topics we’ve covered so far include how to set expectations with students, tips to help teachers with scheduling and advice for establishing classroom culture during remote learning.

For more about the transition to virtual learning, check out this blog post.

Lastly, one thing we’ve noticed during our current situation is that when times are tough, people step up. Today, there’s no shortage of additional resources, including those outside of what we offer at Cisco Webex. A recent rundown from CNET includes K-12 e-learning resources on topics ranging from literacy to math, science and coding, as well as languages and Advanced Placement preparation. You’ll even find opportunities to take a virtual field trip with your class.

Reach out for more information or get started with our free offer.

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Connected Education: Let Remote Learning Continue With Webex — Before, During, and After Class

Welcome to hybrid learning



How challenging this transition is for students and teachers alike

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icon of health professional working with a patient on video conferencing
Best practices for clinicians using video conferencing

Video conferencing best practices

Some situations will always require an in-person visit to a healthcare provider. But there are many instances where a stable and immersive audio and video conferencing platform can offer all of the context needed for a clinician and their staff to offer accurate advice and a diagnosis.

Medical professionals benefit from a streamlined workflow, while patients don’t have to worry about travel arrangements and other logistical concerns. Plus, everyone involved has the advantage of reduced exposure to contagious and communicable diseases.

Of course, there are best practices in terms of compliance, medical ethics, technology, and practicality that must all be considered. Let’s review some key guidance for clinicians who decide to start offering virtual consults.

Compliance and medical ethics

The medical field is held to especially high standards in terms of patient confidentiality, licensure of providers, prescription of medication, acting in the best interests of patients, and many other factors.

In general, the same compliance concerns apply to virtual consults as an equivalent visit by a patient to your office or facility. There are some issues specifically related to virtual consults to keep in mind as well, as the Telehealth Resource Centers explained:

  • Providers have to be licensed to practice medicine in the same state where their patient is located.
  • HIPAA doesn’t specifically cover the unique circumstances of telehealth and virtual consults, but physicians and other staff must follow its rules to avoid issues with patient confidentiality and privacy.
  • Some states have additional privacy and security laws, whether focused on medicine or internet commerce, that providers must follow.

The Center for Connected Health Policy pointed out that while there are no Medicare rules related to informed consent and telemedicine, many states require that medical professionals obtain this approval from patients. This may be enforced through a state Medicaid program or statutes and regulations, so a thorough understanding of the requirements of the state or states in which you provide telemedicine services is especially important.

Practicality and ease of use

Virtual consults help to reduce or eliminate the various roadblocks that can exist between patients and care. Whether it’s impossible for a patient to secure reliable transport to a facility or they can’t easily do so because of a medical condition or other factors, a virtual consult can still connect them with you and your staff. Additionally, these visits keep all patients – whether immunocompromised or healthy – away from others who may spread a disease to them.

These benefits are only accessible with a carefully developed strategy that makes it easy for patients and medical professionals to connect with each other. Scheduling is one concern to keep in mind. Physicians, nurses, and other medical staff may have to spend more time with a given patient during a virtual consult or in-office visit than was initially anticipated or budgeted for on a daily schedule.

If your next virtual consult has to be delayed, the patient should be kept in the loop with updated information. Explaining up front that the appointment time is a guideline that everyone in the office attempts to follow but can’t absolutely guarantee is an important step. So is sending a notification if an issue arises.

Delegating work related to the consult is another factor. On your side of operations, it can ease the burden to have administrative staff set up the video conference and send an invite to you. That means more time focusing on the assessment you’re qualified to provide. Similarly, your admin team can also send an invite to patients ahead of time and follow up shortly before the appointment.


A stable and high-quality video conferencing platform can go a long way toward enabling the success of virtual consults. In-depth discussions about a topic as important as personal health requires support from a dependable solution. Clinicians may also want to record their sessions with patients to provide a detailed reference that supports their note-taking and other information-gathering efforts during the consult. A recording feature is critical to support this effort to maintain detailed records.

Making sure that patients who aren’t technologically savvy have the support they need to connect is also vital. That may mean having an administrator on your staff offer assistance in some cases or connecting with a relative or care provider on the patient’s end to explain what’s needed. A video conferencing platform designed to be intuitive and easy to use can help to make the virtual consult process as simple and pain-free as possible.

Similar considerations apply for you and your staff. Administrative specialists who set up virtual consults benefit from a platform designed around ease of use, as do nurses, clinicians, and other medical staff who interact with patients through them.

The virtual consult is a powerful tool that leverages the power of modern technology to break down geographic barriers and provide a high level of care to all patients, no matter where they’re located. But to be truly successful, best practices in the areas of technology, practicality, compliance, and medical ethics must be addressed.


Cisco Webex is here to support clinicians with a dedicated solution for their telemedicine needs.

Check out this virtual consultation checklist to learn more or get started with Webex today.

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Cisco + Samsung, innovating healthcare

Creating moments that matter for your residents with Webex

Cleaning shared touchscreen devices

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Learn more about web meetings and video conferencing.

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grid view custom backgrounds and music mode
Webex Meetings August 2020 update: Increased security and media enhancement, custom backgrounds and music mode

August: Hot temperatures and hot Webex Meetings feature releases! Big things are in the works for Webex and we are super excited to share them with you. Over the next few months, you will see major enhancements. This month, the feature updates include increased security, grid view, music mode, and much more! Bringing you more flexibility to work wherever you need to.

Media + Security Enhancement

CipherSuite encryption – With this month’s update, we are updating the encryption cipher for Webex Meetings from AES-128-CBC to AES-256-GCM. AES-256-GCM is the best available cipher and it provides increased protection for meetings data and resistance against tampering.

Music Mode in Meetings and Events –You can now play music during your meeting and transmit the richness of melodies to all participants. This is especially important when delivering a virtual concert or music lessons over Webex. To enable this feature, simply press Ctrl+Shift+M to turn on Music Mode or click on “audio” on the menu bar and check “music mode.” Sit back, relax and enjoy!

Fluid high-resolution video even at 50% packet loss – This month’s feature update keeps your video flowing at high resolution even if your network suddenly experiences significant packet loss. Such as when your kids start to play video games or when remote classes start for everyone in the family. Before, when your network conditions significantly degraded, your video would transition to show your thumbnail image. Now, with media enhancements in Webex, you don’t have to worry anymore about disrupting your meetings if you are experiencing poor connection.


Custom Virtual Background – On Windows and Mac, when selecting a virtual background, you can now choose your own image from your desktop to be used. This feature adds an additional level of personalization to your meetings. Have a favorite vacation spot? Add it to your virtual backgrounds and show it off in your meetings. Custom backgrounds are already supported on iOS and Android.

Custom virtual background with Webex Meetings

Grid view by default- In Webex Meetings, grid view is now the default setting when no one is sharing content, making the meeting participants appear equally. This creates a more collaborative feeling. If you prefer active speaker, you can still change your view to Active Speaker Video View or Active Speaker and Thumbnail Video View from the controls in the upper right area.

Grid View by default in Webex Meetings

Self-view enhancement – Your self-view is now shown in the video grid with the other participant videos by default. Your video will appear next to your colleagues instead of floating in the corner. This creates a more natural meeting experience. However, if you prefer to float your self-view instead, simply click “Show my self-view in a floating window.”

self-view enhancement

Hide non-video participants – You can now hide meeting participants who have their video turned off and chose to focus your meeting on those who have turned their video on. This creates a more engaging meeting experience and allows you to see those participating via video in your meeting.

Hide non-video Participants

Push to Talk– When muted, you can now hold the spacebar down to momentarily unmute. Instead of fumbling around trying to unmute, simply press and hold the spacebar when you want to talk. Release the spacebar to go back on to mute. The flexibility of working from anywhere might mean there are more background noises. Sometimes it is better to stay on mute until you need to speak up. With the new push to talk feature, you can stay on mute, limit background noise and simply chime in when you need to.

push to talk

Virtual Desktop Integration

VDI Dual-Monitor Support – Webex now supports a dual-monitor setup for Windows and Linux (Ubuntu + eLux) on Virtual Desktops. If you use a dual monitor, you will be able to extend the display of your session so you can utilize both of your monitors.


IOS – It’s now even easier and faster to get to your Webex Meetings from your iOS devices. Just use your Apple ID. One fewer password to remember.

And last but not least…

Android – Webex Meetings is the FIRST conferencing service to offer live streaming for Android! Just like the in the Desktop app, you can start a live stream from a third-party source such as Facebook, YouTube or IBM directly from your mobile device and significantly expand your audience reach!

For more information on these features, please visit the Webex Help Portal

Learn More

See all the Webex Meetings updates here

Secure, first-party recording transcripts in Webex Meetings

Webex Meetings July 2020 update: Virtual backgrounds on Windows, Mac, Android, and more!

Webex Meetings June 2020 Update: Transcriptions, Background Blur and Mobile Grid View

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Virtual Background in Meeting - Objects_REVISED
Virtual backgrounds to inspire remote work culture: the Cisco Webex artist series

Remote work is now commonplace. Video calls are the norm. And most of us experience the “excuse the mess” worry of giving folks a glimpse into our personal lives and spaces.

Remote work equals the new normal

To be clear, this is not an entirely new phenomenon. We’ve sweated our “backdrops” for as long as the video conference has been around. The problem is that our environments are often caught in a perpetual work-in-progress state, leaving them not quite ready for the public stage.

Enter virtual video backgrounds. You’ve likely had some experience using video backgrounds while on video calls, regardless of your preferred solution provider.

Naturally, Webex is here with an expanded solution of our own. We’re certainly not the first or the last, but we’re excited to kick off the Webex Artist Series by offering our unique take on video backgrounds to further our mission of transforming collaborative work by crafting experiences people love.

The inspiration for our backgrounds

First off, practically any background you can imagine is available somewhere on the internet. You want to be at the International Space Station or in a submarine? It’s out there. This reality led us to focus on creating something unique to Webex and aligned with our passion for inspiring vibrant remote work culture.

There are two primary ideas at play.

  1. We’re a globally distributed organization working across various time zones, geographies, and cultures. This means we’re influenced by a wide range of “places,” all of which serve as inspiration for the experiences we create. Similarly, we design products for our customers’ diverse teams who are more often than not, remote, and distributed in various ways.
  2. Webex has a vibrant creative culture, with designers and artists who have a strong creative point of view they’re eager to express.

These ideas culminate in exciting new video backgrounds for the latest Meetings release for desktop. And backgrounds for our Red Dot Award-winning Desk Pro video conferencing device will follow. [Read more about Red Dot Winning Cisco Webex Desk Pro Design].

The collection

We’re starting with backgrounds from three sets:

Time and Place. These backgrounds represent different natural environments from across the globe, each evoking a mood through simple illustrated form and color.

young man using virtual background on Webex Meetings

Environments. These are intentionally unexpected and a little whimsical, inspiring imaginative ways to think about the spaces we occupy for work, play, learning, and more.

Young woman using environments on Webex Meetings

Neutrals. We see a need for backgrounds that have texture and color but recede, allowing the meeting participant to be the focus. These have a very practical use for when a calm, familiar backdrop is needed.

Mature man using background in Webex Meetings

These backgrounds are all inspired, illustrated, and rendered by our talented in-house designers in Shanghai, San Jose, Oslo, and Krakow. Go team!

Additionally, users will be able to choose a more traditional photographic background (landscape or executive office) or upload an image of their choice.

Virtual Background in Preview

Learn more about enabling virtual backgrounds for Cisco Webex Meetings, Events, and Training

The Webex Artists Series backgrounds are just the beginning in a series of personality-evoking experiences we plan to offer. Being on extended periods of video conferencing can be tiring. By offering you a range of options that suit your mood, personality, or audience, we aim to diminish your daily stressors and make working remotely delightful, and uniquely you.

With this and more experience-focused innovations coming in our flagship Webex Meetings product [Read more], we’re excited to offer you new and improved ways of working and connecting with others in the “new normal” of remote work.

If you want to learn more about Webex and the value, it can provide your business, reach out for more information, or get started with our free offer today.

Learn More

Delighting remote workers: Why user experience is important

Why remote work can be more productive work

How to prepare for the return to work

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Woman sitting in front of computer working remotely
Delighting remote workers: Why user experience is important

As a User Experience (UX) Manager here at Cisco, I’m constantly looking at ways my team and I can make our Webex collaboration products better. This starts by solving the problems that enhance the daily experiences of our Webex user community. Good design can do more than engage people by bridging the gap between working and getting work done. Our designers are passionate about how we can make life better by reducing cognitive load so you can focus on your work and let technology take the load. Recently remote work has become our new normal, and balancing our work and home lifetime has become even more critical. Well-designed products can help eliminate the guesswork and enable us to accomplish more with our time.

How we work has changed

Today’s workspaces now include your kitchen, bedroom, and even your laundry room. And if you are like me, these workspaces may double up as the daycare center or classroom. You might have to think more about whether you brushed your hair or if your manager can see the breakfast dishes piled up behind you.

Fitting your lifestyle

As designers, we think about the multitude of platforms, physical spaces, and situations you might find yourself in to consider how our design fits and enhances the way you live and work. One of the ways you can see this on Webex, is through virtual backgrounds. They are a great way to show your personal identity, not just to cover messy workspaces. What’s unique about the Webex experience is the quality and purpose behind these backgrounds. Instead of the generic, landscape or office setting backgrounds, you’ll see in other solutions – Webex as original, own-able illustrations and textures that are not only highly functional but also provide a fresh dose of personality to your workspace.

fitting your lifestyle and virtual backgrounds

Besides the literal, recognizable office space, our design team has landed on three initial sets that you’ll only get in Webex:

  1. Time and Place. These backgrounds represent different natural environments from across the globe. Each evokes a mood through simple illustrated form and color.
  2. Environments. These are intentionally unexpected and a little whimsical, inspiring imaginative ways to think about the spaces we occupy for work, play, learning, and more.
  1. We saw a need for backgrounds that have texture and color but recede, allowing the meeting participant to be the focus. These have a very practical use for when a calm, familiar backdrop is needed. These have been my favorite backgrounds in my daily meetings.

Webex backgrounds are designed to work in any lighting In fact, Webex automatically and subtly adjusts the lighting levels and softens your camera’s focus to make your image on video more realistic – almost as though you were sitting in the same room with everyone else. This is just the start; we have some exciting themes we’re exploring that make your experiences more fun and engaging. Be sure to stay tuned!

Delighting you at every turn

Another way we’ve enhanced your experience through design is with mirror preview, where you can see yourself on video before joining a meeting. Our customers love it, and I use it frequently when a business meeting immediately follows a playdate with my 7-year old son. Mirror preview allows you to take a peek to see if you’re all set for the big meeting or adjust your workspace. More than a few times, I’ve caught myself in the mirror preview with a leaf in my hair or mud on my chin, after entertaining my son in the garden.

woman on Webex Meetings

The default grid view is another one of those delightful design features I love that just makes the experience of a virtual meeting that much better. You can see everyone’s faces at the start of the meeting, and I think it helps build that deeper human connection. I like using it with my team, so everyone becomes part of the same space. You can see everyone’s expressions and reactions and switch to speaker focus view if you want to focus on just the person speaking.

Default grid view and Meetings

Little things matter

We’ve also incorporated some other subtle design features you may not notice at first glance but are there to help make your work that much easier. For instance, pressing the spacebar to quickly unmute. By using telemetry, we discovered that mute/unmute is one of the most frequently used actions in meetings. Now that almost everyone is working remotely, users are more likely to mute themselves to avoid day-to-day background noises. It’s a simple thing but saves time and reduces the number of mouse clicks.

Another “small but mighty” feature we added is the share preview. As a designer, I cringe when I hear people asking, “Can you see my screen?” Many may experience waves of self-doubt when sharing content because they have no idea of whether participants can see what they are sharing or even whether the right content is being shared. By adding this preview, we make sure that you can see your content before its shared. So next time — maybe instead of doubt — you can confidently say, “As you can see on my screen…” from the beginning.

Share preview in Webex Meetings

These are just a few of the ways Webex we’ve designed Webex to fit within your evolving workspaces. I’m very proud to lead a high-performance design team that shares a passion for a better user experience. I am thrilled about what is to come, as we continue to improve the lives of millions of people who need to connect and collaborate around the world.

You can check out these cool features by downloading our free Webex trial today.

Learn More

Why remote work can be more productive work

Embracing the rise of remote working

Working smarter: Managing a remote team

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

Read more
How to prepare for the return to work

There are lots of questions facing business leaders these days, but the over-arching question is: what does “back to work” really look like? The answer is, there is no simple answer.

What do we mean by “back to work”

The concept of going back to work is actually a misnomer. First and foremost, people didn’t stop working. Overnight, some companies were forced to change where and how their teams worked, but their teams never actually stopped working.  Video conferencing and collaboration tools became the primary means of maintaining productivity. As a result of these tools and their increased acceptance by the corporate landscape, many companies have even reported seeing an increase in worker productivity, with some reporting a 47% increase.*

A second, and maybe even more impactful consideration is, there is no true “back to work.” As recent events evolve, and local, and state authorities continue to respond accordingly (a phenomenon referred to as “the hammer and the dance”), companies are forced to make plans for a flexible, balanced work environment. There is no clear path for when, where, and how people are going to work. That means it is much like schools and the education system, companies are also coming to terms with flexible schedules and continuing remote or distance working. This is the hybrid approach.

Considerations for a hybrid working model

Companies are beginning to offer hybrid working plans. But what does this look like going forward? For some employees who are deemed essential, they will return to the office full time. Others may opt for full-time remote work. And some may blend the two and operate under a flexible location model. In all cases, tools like video conferencing have to be enabled for all employees because of the changing landscape. You cannot just offer video conferencing to remote workers – everyone will need these tools, as team collaboration will happen across both in-office and remote workers. These hybrid models have now proven to be as effective (if not more) than office-based teams, plus companies realize they no longer need to hold onto and maintain such expensive real estate costs.

woman working from home


Office space

In some cases, you will see office space move from traditional headquarters in big cities to smaller offices located where their employees want to be or are already located. Why maintain class-A space in San Francisco or New York when you see your employees flocking to places like Truckee, California, or Rochester, New York? Office space in those areas is less expensive, easier to maintain, and is more efficient for your employees to access. You can build remote outposts to give a headquarters-feel to those remote-teams.

Blended workplace

The “return to the office” concept represents the real evolution of going “back to work.” What I find interesting is that the concept of the “office,” no matter the size of the company, will no longer be defined by a singular building, but by a combination of a headquarters, remote offices, and home offices. The connection between the variety of offices is crucial, which is why I foresee companies investing in video conferencing and always-on devices that enable virtual huddle rooms and stand-ups for people in an inter-connected office environment. I also predict people will still balance home and remote office time in perpetuity, allowing for more flexibility as the needs of family and things like distance learning and homeschooling compete with the needs of the workplace. Virtual collaboration tools like document sharing, screen sharing, and more also become valuable because they enable that flexible engagement model for the workplace while ensuring productivity is maintained at a high level.

Tips for maintaining an effective hybrid approach

To sustain an effective hybrid approach, your company should also consider these factors:

  • Are you offering flexible hours to families and people with children?
  • How is IT accessible to remote workers when they have issues with internet connections and VPN?
  • If you offer devices like desktop videoconferencing units, will IT be available to help manage them?
  • Do your managers have regularly scheduled check-ins with team members that go beyond deliverables and allow for inter-personal connections?

These questions are important to ask so that your remote and hybrid workers feel supported, connected, and part of the larger whole.  After all, you want the whole to be more than just the sum of its parts.

Final thought

Make sure you are your teams are communicating with one another about these types of questions so they can adequately embrace this new hybrid work model and be successful in the years to come.

If you want to learn more about Webex and the value, it can provide your business, reach out for more information, or get started with our free offer today.



Learn More

Returning to work with Intelligent Room Capacity

How to create a video conferencing agenda 

How to share real-time data with customers through video conferencing

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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women using webex to connecting to make an appoinmtment
Creating moments that matter for your residents with Webex

Webex makes it easy to share special moments with virtual visits

Quality time with family and friends is priceless. Whether it’s laughing together, sharing stories, or merely talking about every day, connecting with others is vital for our emotional, mental, and social well-being. Webex recognizes the need for connection, so we have made it easy for care facility residents to share those special moments with friends and family. Create moments that matter more often, no matter where you are.

See our ‘Staying connected with virutal visitation’ ebook for more information

The way we connect is continually changing, with more and more people coming together virtually. Grandkids use devices to meet with their grandparents in care facilities without ever leaving their home; doctors provide health consultations virtually; and friends are using their tablets, phones, and even TVs to throw virtual birthday bashes. Webex can help make these virtual get-togethers happen or supplement your in-person visits with more frequent remote visits.

illustration of tree with words that read moments that matter, Cisco Webex

Why Webex?

It’s easy to meet virtually face-to-face with our mobile phones, but what about when you need to meet over a computer or tablet? How do you ensure privacy and security for those more sensitive meetings like doctor’s appointments? Webex can be used on any device, so residents without cell phones or who need larger screens can still meet virtually with family, friends, or doctors. We also have a secure platform that keeps telehealth meetings private and secure, so residents can get the care they need in a secure setting.

The best part about using Webex for virtual visitations is that neither you nor your residents need to be a technology pro to set it up. To ensure that residents are ready to use Webex, we suggest reviewing our quick start guide [LINK] with residents and showing them how to use Webex on their phones, iPads, or computers. As an administrator, you can schedule meetings for your residents and use our resources to set it up, so residents don’t have to lift a finger. It’s that easy!

Connect anywhere, any time with Webex

Whether a resident’s son is across the country, their grandchildren are too young to visit in-person, or life is just hectic, your residents can still connect with their loved ones from anywhere, at any time with Webex. They can share moments that matter with those who matter most. To learn more about how you can set up and administer Webex in your care facility, check out our ebook. It’ll help you create those moments that matter for your residents.

Stay connected with virtual visitation

Want to learn more about Webex and all its features and the value it can provide your business? Reach out for more information or get started with our free offer today.

Learn More

Improving patient diagnoses with video conferencing

Up-leveling patient care with team collaboration technology

Improving patient care and coordination with video conferencing tools

Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

Read more
teacher teaching student on Webex technology
Webex for Education: Technology for collaboration in and out of the classroom

Accelerated need for technology in the classroom

Over the years, education has evolved from using chalkboards and projectors to a more technology-centric approach – with many schools utilizing smartboards, launching BYOD initiatives, or even providing individual laptops or tablets. In 2020, there is an accelerated need for technology and digital learning platforms, in both the physical and virtual classroom. Technology can help make this new way of educating a little bit easier for both you and your students.

Join our upcoming Webex Community Event, August 4th!

Webex: Simple and secure

Here at Webex, we understand that for educators to use technologies like Webex, it must be simple and secure, especially when working with minors. We take our security seriously, so you can focus on educating and engaging students like never before. Sarah Bandy, a reviewer on G2, chose Webex for precisely this reason. She describes why she chose Webex:

“We were really concerned about security when it came to putting together a virtual program aimed towards minors. It was really important to us to make sure that kids could login easily and that there was no way that we could be hacked while executing the program. The benefit of security and peace of mind is absolutely crucial.”

Need help with integrating technology in your classroom?

Laura Hamill, a Growth Enablement Specialist at Webex, previously taught English and has a few tips on integrating technology into your classroom. Above all, she encourages educators to remember why you’re teaching and to focus on the students when making technology transitions.

Transitioning to online platforms and incorporating technology doesn’t mean changing your unique teaching style or losing a second of connection with your students. In fact, you can even expand those connections and experiment with new ways of teaching. Learning how to use Webex can be quick and easy with our quick start guides, virtual online classes, and exploring its many capabilities. We’ve also got a sneak peek of a few of Laura’s key tips. Check them out!

  • Create a routine. Things have been chaotic lately, so sticking to a schedule or creating a routine is vital for both educators and students. Plan out how your class will start their day and utilize a lesson plan. Embrace the teachable moments and learning opportunities together.
  • Give yourself and your students time to adjust. Whether it’s adjusting to a new way of teaching, learning, or simply figuring out how to use new technologies, give yourself the time to do so. You don’t want to overwhelm anyone by immediately diving into something new.

Teachers, need more tips? Read Laura’s Teachers, here’s why you need Webex article for more tips.

Resources and information for Webex for Education, remote learning webinar

Want more tips and tricks on managing your classroom or using technology to make teaching a bit easier? We’ve got you covered in our back to school guide. We’re also hosting a Webex Community event on August 4, centered on Webex for Education: Collaboration in and out of the classroom. Join our esteemed panel of educators to hear how they use Webex collaboration to extend access, emphasize equity, and raise the quality of education for all of their students. Learn from their experiences, and listen to their plans for the upcoming school year.

Join the Webex Community event- Webex for Education: Collaboration in and out of the classroom, Tuesday, August 4, 2020 

Learn More

The Future of Education

Webex Integration Partners join Cisco in offers for education

Experience the new Webex for Dedication – Simple and secure out-of-the-box

Blackboard Learn and Webex join forces to expand the reach of education

Education Resources

What is distance learning?

Welcome to virtual learning

Cisco Webex Education Connector

Cisco Education Home Page

Read more
virtual background on Android phone
Webex Meetings July 2020 update: Virtual backgrounds on Windows, Mac, Android, and more!

Webex Meetings expands support for virtual and blurred backgrounds

July brings some exciting news, especially for users who want to change up or clean up their workspace backdrop. With most of us working from home, it’s perfect timing that Webex Meetings now supports virtual and blurred backgrounds across Windows, Mac, and iOS platforms. AND we are the first to bring the capability to Android users!* Android support gives Webex Meetings users more flexibility for creative backdrops on more platforms than any other video conferencing solution.

iOS and Android users can also choose custom backgrounds from their photo library. This feature gives you more privacy, removes distracting elements from your surroundings, and gives you more creativity to express your personality in video meetings.

Woman using Webex virtual background feature on Webex
Virtual background on Android phone

Other news this month

The July Webex Meetings update also includes support for four new languages on the desktop and web apps: Czech, Hungarian, Polish and Romanian. The mobile app already supports these languages.

Desktop App

  • Content share preview – No more asking, “Can you see my screen?” You will now be able to see a preview of what your meeting participants see when you share. Click on the Share button, and a small window will replicate your audience’s view. This feature will make you confident in what you are sharing and saves time because you no longer have to ask if everyone can see your share.

Content share preview in Webex

  • Participant Sorting and Raise-hand Functions – this feature will likely be most appreciated by teachers in today’s distanced learning environment. Now, when someone in the meeting or virtual class raises their hand in Webex, their name immediately pops to the top of the participant list – in sequential order – so that teachers can quickly see who needs help. Previously, participants who raised their hands stayed at the same position in the participants’ list and may not be easily seen, especially if they are at the bottom of the list in a large meeting.

  • Lobby support – Users outside of your organization using video conferencing systems or Webex Teams apps will now be able to wait in the Personal Room lobby. This will be enabled when the site is configured to place external users in a lobby and when the Personal Room is in an unlocked state. Before this enhancement, external users would be subject to an administrative setting that controlled whether they would join the meeting directly or be completely blocked from joining the Personal Room meetings. With this enhancement, we are simplifying the experience by making sure that all devices and apps follow the same rules when joining an unlocked Personal Room meeting.



  • New host control improvements on mobile offer a host of benefits for all users, but especially for the education sector, giving teaches tools to manage their virtual classrooms better and protect their students. Teachers have the option to configure “mute on entry” from their mobile app, which lets students and other participants enter a meeting silently, so they don’t disrupt the class. Turning off share allows teachers and hosts to limit content sharing rights in class or meeting to just the presenter. Sharing rights can be passed to other participants during the meeting as needed. Teachers and meeting hosts can also lock and unlock non-personal room meetings from their mobile apps. These are excellent safety features for school administrators, as it prevents unwanted people from arbitrarily entering a virtual classroom.

the lock and unlock non-personal room meetings


  • Microsoft Intune SDK support (in beta)- Microsoft Intune SDK is now integrated into the Webex Meetings desktop app, which means that our app is protected by site configuration. This feature’s benefit is that users who need Microsoft Intune protection policies can now sign into a Microsoft account. After Checking policy data with the site and restarting the app, protection policies will be in effect (access pin code after launch).


  • Alexa voice playback meeting recordings – Android users can now use Amazon Alexa to playback Webex Meetings recordings. Users wake up Webex Meetings by saying, “Alexa, open Webex Meetings.” Users can list/playback recordings with voice commands such as:

– “Alexa, ask Webex Meetings to list today’s recordings”
– “Alexa, ask Webex Meetings to list yesterday’s meeting”
– “Play,” “Resume,” “Pause,” “Exit,” “Next,” “Previous”

For more information on these features, please visit the Webex Help Portal – What’s New for the latest version of Webex Meetings

*Android support available now; Windows and Mac background features will be turned on at the end of July.

Learn More

See all the Webex Meetings updates here

Secure, first-party recording transcripts in Webex Meetings

Webex Meetings June 2020 Update: Transcriptions, Background Blur and Mobile Grid View

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Learn more about web meetings and video conferencing.

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Visit our home page or contact us directly for assistance.

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Making Webex even more engaging and interactive

Webex tips to keep your audience engaged

We’ve all been in that Webex. The one where the presenter drones on and on with way too many slides. They might want you engaged in the topic, but what they do is kill you with PowerPoint. After 20 years in the collaboration space, I’ve seen it a lot (and, sadly, hosted bad sessions of my own). My wife works in corporate learning and development, so we have a vested interest in improving the web meeting experience!

Learn about the best video conferencing & online meeting software

3 ways to engage and interact

Over the years, I’ve learned a few tips and tools to make the Webex experience more engaging and interactive, and I’d like to pass them on to you. This blog covers how connecting face-to-face, varying the content, and building audience interaction can help make Webex even more engaging and interactive. I am going to share how to do all of the above with tools included right in Webex, as well as using 3rd party tools. On a tight budget? It’s worth noting that almost all of the 3rd party tools mentioned are offered in a freemium model, where you can use the service for free, with paired down features.

1) Connect face-to-face

High-quality bi-directional video (where both the attendee and the presenter have their camera on) is an absolute requirement for every Webex. It’s how you understand the presenter’s emotion and how presenters know that their participants are engaged.  Webex has a video-centric experience, but all too often, people don’t fully utilize it.

Simple video tricks

Here’s a simple trick every presenter can do: find breaks in your session to stop sharing content. Why? Because once the ‘share’ is off the screen, Webex will maximize screens to video to engage with your audience. While the video is full screen, why not change the layout and encourage others to do so? Each participant maintains control over their layout and view, so you may need to show them how to enable the “Brady Bunch Mode” we call grid view. Webex supports multiple ways to layout your video, including up to 25 simultaneous streams in the grid view.

Newscaster experience

Want to go one step further and have that newscaster-like experience with full-screen video and content overlays? Prezi Video is a powerful tool that can stream content over video live during a Webex (currently supported on Windows desktop or OSX using a web browser).

? Prezi Video is a powerful tool that can stream content over video live during a Webex (and it’s currently supported on Windows desktop or OSX using a web browser).

2) Vary the content

The human attention span isn’t very long, no matter how interesting the topic. There is no reason to have 60 PowerPoint slides in a 60-minute meeting. The brain just can’t absorb it all. Rather than cram all of that info into one session, use varying types of content to reinforce a smaller selection of the most important topics.


One way to mix up your content is to add animation. To make sure your animations in PowerPoint always work in Webex, I recommend always using the share application feature (vs. share file) for any PowerPoint that contains animation. In the last section, I mentioned Prezi Video, but Prezi has another tool Prezi Present. With it, you can create some spectacular moving and zooming presentations that really grab attention.

cinema-animated-compressed file showing Prezi


Playing a video during a meeting is a great change-up from slides – it gives the audience a different voice to listen to and the presenter a chance to catch their breath. Webex supports multiple methods for adding video playback. The easiest is to share the video application and use the “optimizing for motion and video” function[1].

Optimizing for motion and video function in webex

Do it live

How about a product demonstration or a whiteboard? Webex has a built-in whiteboard[2] that allows you to collaborate with other meeting participants. Work from a blank whiteboard or open and annotate documents, images, and other files. If you want participants to see your whiteboard and not contribute, you can use the “Share My Meeting Window” option after starting the whiteboard.

Learn more about whiteboards in the Creating Digital Teams in Webex Teams series or live streaming with Webex Meetings for your vitual events.

share my window view in Webex Meetings

You could also use a 3rd party whiteboarding tool that might be easier for collaboration in larger groups or systems that don’t work with the built-in whiteboard. Miro, Stormboard, and IPEVO Annotator are just a few great whiteboard options. Miro even has Cisco’s Network Topology Icons that can easily be added to a board, so instead of showing a network (or flow) diagram, draw it live!

Design thinking

At Cisco, we use Design thinking as a problem-solving framework. I’ve found Miro boards to be a great way to emulate design thinking activities virtually during a Webex meeting (and they work in the multi-media viewer, which I’ll talk about in the next section). Check out this Miro board my colleague used during one of his sessions.

Miro board and Webex

Miro even has a helpful article on their site all about using it in live meetings.

Be sure to check out Justin’s blog article, where he mentions another whiteboard tool, Kaptivo (among other education integrations to Webex), a camera system that turns any regular whiteboard into a smart, digital collaboration tool.

3) Build audience interaction

Whiteboards are just one way to vary your content while building interaction – Webex includes several others! Ask the audience questions and display their responses or even turn it into a game with tools that integrate seamlessly into Webex meetings.

Raise your hand

Replicate the “everyone raises your hand if you…” classroom experience with the “raise hand” button.  The raise hand button can be found next to your name in the participant window of Webex meetings. The functionality is the same in Webex Training and Webex Events, though the layout is slightly different.

Steve Greenberg icon raise hand feature in Webex


Polling for large audiences

If you want to capture more data or have more complex questions and your audience is too large to ask one at a time, you will want to use Polling. Webex has a built-in polling tool that can be added to your meeting window. It’s easiest to set up your poll ahead of time by opening a Webex meeting (your personal meeting room will work) and creating a poll to save and load when you need it. Once inside a Webex meeting, go to the View menu, then select Panels > Manage Panels.


Manage panels in Webex Meetings


From there, you can add Polling to your meeting and start making questions. This help article has lots of info on creating your poll inside Webex[3].

Take polling to the next level

Take Polling to the next level with third-party applications that offer a wide variety of features – and work directly inside Webex’s multimedia viewer if you choose. The multimedia viewer can be used in Webex Meetings and Webex Events to open web-based content right inside Webex. Still, you can also use these tools without the viewer – whatever works best for your audience.

Participants – except those on video endpoints and mobile devices – can see your video or other types of content and the content in the multimedia viewer. If the multimedia viewer isn’t a good fit for your meeting, most of the tools below offer a URL, QR Code, or SMS, allowing participants to interact with your meeting easily.

PollEverywhere, Mentimeter, PigeonholeLive, and are just a few great interaction tools that work well inside Webex’s multimedia viewer. Here is Mentimeter as an example.

Webex multimedia viewer in Mentimeter

The multimedia viewer on the right lets the participant enter their responses while still seeing the live video at the top. The live word cloud on the left changes immediately after they enter a reply! Mentimeter even provides a feedback and Q&A tool, all within the Webex application. And for any participant that can’t see the multimedia window, the direct access URL and code are at the top of the central meeting window.

PollEverywhere also allows SMS interactions, and & Pigeonhole Live use QR codes, making it easy to use your mobile device. does QR code

A word cloud is just one example of the variety of unique interactions these third-party apps offer. I’ve used PollEverywhere the most because it provides so many interaction options.

Icons on PollEverwhere


Looking for more of a game-like experience? Kahoot and TheTrainingArcade also work nicely with Webex. Kahoot is laser-focused on emulating a quiz show, and TheTrainingArcade lets you build your own games.

Here’s a Kahoot game using the multimedia viewer.

Kahoot game using the multimedia viewer on Webex

And here’s a Jeopardy-like game from TheTrainingArcade as you would see it in the multimedia viewer.

Jeopardylike game from The TrainingArcade

Your turn

Whether you’re using the tools included in Webex, a free third-party app, or investing in a broader audience solution, there’s no reason to keep having less than stellar Webex meetings. Use your video, create polls and whiteboards, change up the content, or integrate an app using the multimedia viewer – these are great ways to keep your participants engaged if you want them to hear and retain what you have to say!

Want to learn more about Webex and all its features and the value it can provide your business? Reach out for more information or get started with our free offer today.

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Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

Collaboration in 2020: Top Tips for Meeting Room Technology


[1] Only currently available in Webex Meetings, other methods available in Events and Training.

[2] Participants who join Webex from video systems or video conferencing applications cannot currently see or annotate shared whiteboard content.

[3] Polling does not work on video endpoints.

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Young woman looking at camera viewing other members of her team via video conferencing
4 ways to ensure your video conferences are secure

Video conferencing security for small business

Now that the professional world finds itself almost entirely online, it’s as good a time to reemphasize how critical cybersecurity is for small and medium-sized businesses. The rush to digitize workflows and procedures may have led some decision-makers to choose the most straightforward consumer-grade tools for preserving business continuity.

Why are there security and privacy issues?

Yet there may be underlying security and privacy issues with solutions that haven’t been vetted thoroughly. Considering the lightning-quick pace with which businesses had to adapt to stay-at-home orders, it’s possible not every solution was put under the microscope.

Learn about the best video conferencing & online meeting software

Video conferencing software

Video conferencing software may fall under this category. Thousands have turned to free tools to fill the collaboration and communication gap. But at the same time, businesses may be putting their operations, data, and employees at risk if they depend on video conferencing software with security vulnerabilities.

See how video conferencing is simple, seamless, and secure. With the Webex mobile app security is built right in

Top 4 tips for SMBs on securing your privacy on video conferencing platforms

Here are some tips for running secure video chats and picking the right solution to drive productivity in remote workforces — and, more importantly, to ensure security and protect privacy.

1) Control who is invited

Trolls are everywhere, and they may be targeting your business. Persons not affiliated with your company may look to do a little online gate-crashing and disrupt your meeting if they somehow get the URL or meeting invite link. They’ll be an annoying nuisance; at worst, they may spam your call with hateful messages and disruptive, insulting behaviors.

Yet you have the controls to keep the trolls at bay. Ensure that anyone you invite to a meeting is a known employee, client, or verified third party. Advise all these participants not to share the meeting link. Also, make sure to lock your video chat once it begins so that only approved invitees can join.

Locking down video conferences is an issue for internal meetings, but more so for external engagement efforts. If you’re hosting a public webinar and didn’t take these precautions, your proceedings may be derailed. That could lead to several consequences, not the least of which is damage to your business’s reputation.

Need help in Webex? Find our Cisco Webex security and privacy resources in our Help Center.

2) Leverage administrative security options

The example above is a cautionary tale, and it underscores how crucial it is for you to have robust administrative security controls. Yet, such capabilities will be sorely lacking in most consumer-grade tech; and if a tool does have such features, it is likely going to be basic and limited.

Maintaining control of security and privacy measures is essential. Most free-to-use tools are not sophisticated enough to match the needs of your business. Your wish list for security controls should include ways for you to:

  • Permit users to store their email addresses and names securely so they can quickly join in the future.
  • Require authentication for all hosts and attendees wanting to access the site.
  • Enforce various lock controls and meeting participant ejection protocols.
  • Enable hosts to customize meeting access security within predefined parameters.
  • Allow for meetings to be unlisted from public calendars.
  • Control screen sharing and recording functions.
  • Automatically end meetings after a certain time or if only one attended remains.
  • Mandate that attendees have an approved account to join.

Without at least these controls, your business may be woefully underprepared to enforce security and privacy in video conferences, putting your operations and employees at risk.

Learn more about administration security 

3) Review the privacy policy

This tip comes from the Federal Trade Commission, which has published a list of best practices for SMBs* that now rely on video conferencing. Checking the privacy policy is a must, and you really shouldn’t move on using a solution without doing so.

However, arranging contingency plans was a frenzy for many businesses, and reviewing the privacy policies of video conferencing tools may have slipped under the radar. This may cause severe issues if you assume a tool stores your data one way, but it does not meet expectations or security requirements in actuality. As the FTC advises, always check the type of data the conferencing software collects, its policy on using your data, and whether it shares information with any third parties. Read about Cisco’s promise to our customers on security in an open collaboration world.

4) Focus on encryption

Choosing a video conferencing solution with end-to-end encryption is the only real way to ensure security for your business calls and meetings. Not only is encryption an advantage for some businesses, but it’s also mandated for others in specific regulated industries like law, finance, and health care.

Most consumer-grade solutions are lacking in this department, and what encryption they do offer is far from the robust end-to-end protection your business needs.
A tool that offers features like password encryption, SHA-2 hashing, and Network-Based Recordings is your best bet for secure meetings.

In closing

Looking for a video conferencing solution that checks all the security and privacy boxes to ensure your meetings are private and productive? Cisco Webex is a leading choice among SMBs of all sectors. We place security and privacy at the top of our priorities, and with Webex, you don’t need to worry about sacrificing ease of use or user experience for security controls.

Want to learn more about Webex and all its features and the value it can provide your business? Reach out for more information or get started with our free offer today.

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Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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How team collaboration technology can work together no matter where you are

What’s it like to achieve seamless collaboration with someone with no matter where the two of you are?

In many depictions from science fiction, such interactions often involved HD video as well as mobile communications. “Star Trek” had video conferencing and handheld communicators, while “Star Wars” featured high-quality audio links between ships, even in the depths of space. No matter where characters went in those universes, they could reliably stay in touch. Check out the Best Video Conferencing & Online Meeting Software

In the real world, available collaboration technologies have caught up with, and in some ways, even surpassed those once far-out fantasies. Employees can now join a video or VoIP call from their mobile devices, but take advantage of artificial intelligence (AI) to establish context around each meeting, fill in key details through chat, and improve customer experiences.

Check out a first-hand experience of the all-new Webex Meetings with faster join times and anytime-anywhere access:

While it’s always been theoretically possible to collaborate over long distances via email and phone, modern tech makes everything more accessible and real-time. Let’s look at two typical workflows, one with and the other without the most up-to-date collaboration technologies.

A day in the life: One meeting, many locations

Let’s imagine someone starting their workday at home, which has become pretty standard these days. After all, telecommuting has surged since the mid-2000s; one estimate put the number of remote workers in the U.S. at nearly 5 million as of 2018. And in 2020, many more workplaces are allowing their employees to work from home, or split their time between home and office.

Check out our Work From Home Best Practices

This hypothetical worker wakes up and then joins a web conference from their desktop PC for a little while. Built-in AI provides full context on who’s who in the meeting so that there’s no guesswork in understanding the purpose of the proceedings and the participants’ background.

Then it’s time for them to take their kid to school. Using collaboration technology they can transition the call onto their phone with just a swipe and keep listening while in their car, using wireless earbuds or the vehicle’s Bluetooth and a built-in mic.

After finishing the commute, they finally arrive at the office. They sit down at their desk and transition the same call that started back at home to yet another device, this time to their company laptop connected to a docking station and external monitor.

Once the call is over, they can follow up with a few of the participants via chat. The group chat space comes with read receipts and automatic saving of all messages and files so that it’s simple to find any item and understand how it fits into the workflow. The conversation, thanks to technology, happens in real-time, just like a video or VoIP call.

Help Center: Take a look around the Cisco Webex Teams App UI and get used to your app’s interface 


A few takeaways about this experience:

• The conference call worked reliably across a variety of screen sizes and device capabilities.
Cognitive collaboration features made it easier for participants to follow who was speaking and what was going on.
• The worker didn’t have to use any proprietary cables, dongles, or infrastructure – the team meeting worked entirely over just wireless connections and various apps.
• No emails had to be exchanged and read at any point during the workflow.
• Participants got a much richer experience than a standard phone call would allow, thanks to seamless device switching and added context through messaging.

From start to finish, this workflow kept the entire team connected and on the same page even as at least one participant moved between devices and sites. It’s a stark contrast from traditional approaches to collaboration, which are much more limited by location and hardware.

How collaboration used to work, and why it’s time to move on

The scenario above is an exciting look at how collaboration can play out when everything works. For many employees, though, this workflow is still out of reach due to ongoing reliance on older, less efficient collaboration.

Imagine the same worker, except this time, they begin the workday checking emails in an office. The inbox is overflowing since they’d been out on PTO for a few days. Some of the email threads aren’t even relevant anymore but reading through them first to find that out.

Responding to the handful of items that do require action takes up even more time. To top it all off, the inbox has to be kept open in its browser tab or mail client and checked obsessively throughout the day to see if important messages receive responses.

These types of productivity-draining workflows are all too common. A McKinsey analysis estimated that the typical worker spent 28% of their week on email alone. That’s too much time for too little benefit, as email isn’t real-time and is often challenging to stay on top of – all the more reason to move on to something better. Read how you can use technology to create work-life balance.

Watch how the new Cisco Webex is Built into Your Everyday Workflow

Charting a course toward anytime/anywhere collaboration

There’s a night-and-day difference between traditional and modern collaboration technologies. By investing in newer solutions for cognitive collaboration, video, voice, and chat, organizations can make life easier for their workers while also increasing company-wide productivity. Check out this article on getting the the most out of work-life balance.

Enabling seamless cross-platform collaboration is essential in the context of growing remote work and multi-device setups. Webex can help your team keep up with these trends and stay in touch.

Learn more about Cisco Webex video conferencing solutions and how technology can work together no matter where you are: Get started with a free plan today.

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Still Need Help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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illustration of person cleaning devices with disinfectant
Cleaning shared touch-screen devices

The benefits of touch screen devices 

During the last decade we have seen a rapid increase of touch screen devices in the market. The touch screen has become pervasive in homes, offices, manufacturing and medical environments. This is in part due to the high degree of flexibility that it gives to designers and end-users.  

A touch screen provides a space to share visual content and interact so intuitively that most toddlers can do it without any training. Professional devices in the office space and medical applications draw from this simplicity to create high value products to their customers. 

However, sharing uncleaned touch surfaces is a matter of concern. All public and shared interfaces like keyboards, computer mouse, and office accessories should be properly cleaned to avoid spreading germs. The good news is that simple disinfectants are effective against this! 

Easy disinfecting 

One of the advantages of touch screens are how easy they are to clean. All Cisco Webex Rooms touch screens have glass screen that is resistant to most common alcohol-based disinfectants. As recommended in our guideline, use a solution of 70% isopropyl alcohol onto a clean, soft cloth and wipe gently.  

Several of our products are actively being used in the frontlines of medical research and treatment in hospitals around the world. They help to connect specialists and provide better care to patients. In this situation, keeping devices clean according to medical regulations is critical. Fortunately, the design of Cisco Webex Rooms products allows for thorough surface disinfection. 

Avoid unnecessary touching altogether

Nevertheless, some users prefer to keep their devices personal or avoid unnecessary touching altogether. For these users we would recommend keeping a personal pen for the Webex Board, which can be ordered as a spare part through our partners. The PIDs, depending on the product are in the table. 

CS-BRD-PENKIT=  Cisco Webex Board S Pen Kit – 2 pens with 6 extra tips


CS-BRD-PENKITSOFT=  Cisco Webex Board Pen Kit – 3 pens with fixed soft tips 


CS-DESK-STYLUSKIT=  Cisco Webex Desk Pro Stylus Kit (2x stylus, 4x tips) 


Safety First

Cisco is actively working with the market leaders in the Global Infection Prevention industry on the best ways to clean and disinfect our products for the safety and health of our customers and their employees and will continue to update our guidelines regularly.  

Check out what’s new in RoomOS

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Using AI to create more engaging meetings

Artificial intelligence (AI) has many possible use cases. It is an important part of everything from voice-activated assistants such as Apple Siri, Amazon Alexa, and Google Assistant, to specialized applications that can screen pharmaceutical candidates en masse.

It’s no surprise, then, that AI can also be incorporated into online meeting software. Numerous manual and time-consuming activities during a normal web conference can be streamlined through integrated AI. In Cisco Webex, AI can play an important role in creating a more engaging experience for all attendees.

Why AI is needed in online meetings

Think of an audio or video conference you’ve joined in the past. Was the joining experience seamless? Who’s been in a meeting where the first 5 min are a wash because one member is working through the trouble of joining…

Maybe you can recall a meeting that didn’t exactly go according to script or had a few hiccups along the way. The possibilities here are endless, but some of the common sticking points include:

  • Needing to enter a long dial-in number and PIN to get into the meeting.
  • Having to endure choppy audio and video quality.
  • Struggling with meeting controls for muting, sharing the screen, etc.
  • Capturing key action items via physical notes or and generating transcripts.

Together, such issues make too many meetings aimless and difficult to participate in. The costs of these unproductive meetings are high.

Not only do they eat up time that could have gone toward other activities (like all meetings do), but they also don’t even achieve their stated purpose. That leads to additional meetings needing to be scheduled, resulting in more time being consumed. It’s a snowball effect. This is where AI can help.

How AI supports more productive and less annoying meetings

The AI features in Webex are designed to save time and help during multi-tasking such as teaching kids while home, and driving for no-touch and other automating numerous tasks that previously required a lot of manual intervention. Let’s look at how some of these features work in practice.

Voice controls

Imagine a world where your voice can:

  • Join or leave the meeting.
  • Start or end the meeting.
  • Make or end a phone call.
  • Increase or decrease the volume.
  • Mute or unmute a participant.
  • Enter or leave a host’s personal meeting room.
  • Manage connected devices.

It’s all as simple as saying the relevant keyword (activation phrase) and then telling the virtual assistant what you want to do. Read more


Taking notes during a meeting can be hectic. Sometimes, you literally cannot type fast enough to keep up with what’s being said. Notes can also be too fragmentary to be useful after the fact, as they might lack sufficient context.

  • Transcribe your entire meeting
  • Included out of the box
  • No 3rd party software needed
  • Safe and secure
  • Auto-generated closed caption
  • Automatic note taking

With AI in place, all of these problems become moot. All of these assets can be downloaded after the meeting is over, along with a complete recording of the session. Advanced keyword search allows you to quickly find what you’re looking for, even across multiple saved recordings if need be.

Other post-meeting actions

Sharing a recording or transcript is often a good step after a meeting ends, if only to make sure that everyone has it for their records. AI assistants can help you take other follow-up actions that extract even more valuable information and insights from a meeting.

  • highlighting and capturing designated action items during the meeting based on highlighted keywords.
  • AI may also do some of this information gathering automatically. These summary highlights, action items, recordings, and transcripts can be shared via email with all or selected meeting attendees for a clear overview of what was discussed and what might require subsequent action.

Security and compliance, assured

Recording and transcribing a meeting, even via AI assistant, can create some potential legal complications. Many jurisdictions require consent from all parties involved before a meeting can be recorded. There’s also the issue of where the data is being sent and stored by the AI algorithms in question.

All of the infrastructure behind a successful AI assistant – data centers, networks, clouds, etc. – must be secure against possible data leakage and cyberattacks that could expose the sensitive matters discussed. In Webex, all of the technical processing is done entirely within the Cisco ecosystem for maximum safety.

Implementing AI in your meetings

One of the biggest benefits of AI is that it’s always improving, as its algorithms are refined, and it has more exposure to relevant data. It can improve your web conferences right away and also give you access to continual enhancements.

Get started with a free Cisco Webex plan today!

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Man lying on couch with computer on lap during a meeting wearing headphones and petting a little dog on his lap
New ways of working is easy with Webex

Transitioning to the new world of work

As many people shifted to remote work over the past couple of months the world discovered that work can be accomplished from anywhere. In fact, some people even discovered that you can be just as productive or more … outside of the office. We, at Cisco, also had to transition to remote work just like everyone else.

So, fast forward to now and remote work might seem like a good option for more people longer term. Some might be considering a hybrid approach, consisting of a blend of remote work and onsite visits to the office. The big question is how to make it sustainable, seamless and safe for people and organizations. Especially when employees are engaging in private conversations and sharing confidential business information and strategies during their workday.

The good news is that Cisco has been thinking about this modern work experience and enabling people to work from anywhere. How do we make distributed teams as effective as co-located teams, maybe even more? Enabling them to do all the things that they would typically do in the office such as meet, share, collaborate and ideate on a whiteboard with a co-worker.

Shift from physical office to remote work experiences

Shift from Physical Office to Remote Work Experiences
At Cisco, we saw the shift occurring from the traditional world of work to this new reality – and we have been adapting to this new way of work with our own collaboration solutions.

Webex app (Webex Teams)

We bring this vision to life with our Webex App. Our modern collaboration tool provides users with the ability to call, message, meet and share regardless of location, on a desktop and mobile device. We keep work moving forward with easy integrations and meeting our customers where they are with APIs and SDKs, bots, buttons and cards, embedded apps, and native integrations to enable seamless workflows. Currently, we offer easy integrations with over 24,000 3rd party apps and over 64,000 bots. 

We are excited about our latest new integration with Box so users can easily access, co-edit and manage files from within the Webex App. The Box integration is in addition to existing ones in place with Microsoft OneDrive and Google. We are also launching the new Telehealth Connectors to help scale and streamline the virtual healthcare experience. Enabling healthcare staff and patients to connect via simple, easy-to-use video telehealth consultations, scheduled directly from their Epic EMR portal. 

A single app to work securely from anywhere, on any device

To support small and midsize organizations with up to 1,000 users – we are making Webex more affordable. The new Webex Work bundle is now available and includes essential, secure calling, meetings and messaging in a single, affordable plan that is easy to but, set-up and support. It also supports rapidly the changing needs of SMBs, with a utility-based model where you subscribe for a committed set of named users, then add and remove additional “uncommitted” users through the course of your agreement, via self-service provisioning in Webex Control Hub, billed monthly in arrears. For example, if you are a small retailer looking to ramp up staffing for the Holiday season, simply add more “uncommitted” users in Webex Control Hub when you need them and remove them when no longer required.

As you can see, we are making work easier than ever with Webex, no matter where you want to work from, or what work you do in this new world of work.  

Call, message, and meet using a simple plan to get work done from anywhere with Webex Work Bundle

Learn More

Embracing the rise of remote working

Working smarter: Managing a remote team

Working smarter anywhere— Working remotely

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Confident businessman looking at camera and talking, discussing strategy with partners online, making video call, business coach mentor recording webinar, hr manager holding distance job interview
Best practices for hosting virtual interviews

Hosting the virtual interview

Interviews are perhaps the most critical part of the hiring process. They allow your company to get to know applicants and assess both their role-specific knowledge and soft skills, as well as their interpersonal abilities and overall fit. Similarly, they help potential hires better understand the role they are applying for and overall company culture in a way that goes beyond a job posting or “About Us” section of your organization’s website.

Luckily, digital tools for video conferencing and connecting with others have made it easier for businesses to find the right applicant. Let’s look at the value of virtual interviews and three best practices for hosting them.

Interviewing in a virtual world

Since the beginning of the year, 86% of organizations have shifted to virtual interviews.* Though, Lauren Smith, vice president in the Gartner HR practice, said that “many recruiting functions were already conducting virtual interviews, including using video interviewing technology for remotely located candidates; however, this now is the norm for all candidates given the current environment.” It’s showing organizations what can be done—in expanding reach, saving time and money.*

The right video conferencing solution puts people face-to-face, authentically simulating the in-person interview experience without requiring the interviewers and interviewees to be in the same place, at the same time.

Virtual interviews enable businesses to search far and wide for the most qualified new hires, regardless of where they’re located. Applicants, meanwhile, don’t have to try to coordinate complicated travel plans if they don’t live near your company’s offices or drastically re-arrange their schedules if they do.

Best practices drive productive virtual interviews

A dependable video conferencing platform is the foundation of consistently positive remote interviews. The following best practices can help your organization make the most of these opportunities.

  1. The right tools, time, and preparation

As the organization hosting the interview, your team should be prepared and extend the same courtesy to interviewees. That means making the date, time, and expected duration clear as soon as possible, so candidates and internal stakeholders alike can block off time on their calendars.

Having the right video conferencing platform is also crucial. A dependable and accessible platform will:

  • Be widely accessible with standard web browsers and operating systems.
  • Offer compatibility with basic video conferencing tools, like built-in cameras.
  • Allow your company to record parts or all of the call, if necessary. In these cases, your business needs to provide the relevant disclosures and consent forms, as Monster explained.
  • Not require the applicant to pay for software or setup.

Sharing a link to the meeting and specifying the software to be used allows candidates to ensure everything is in good working order before the interview starts. That ultimately saves everyone time.

While not a requirement, your company can offer to set up a short test call ahead of time to ensure everyone can connect as planned. You can also leave it up to candidates to ask for a test call before the interview, as an increasing number of professionals are familiar with video conferencing systems.

  1. Creating a professional environment

Thoughtful, professional candidates take care to make a good first impression. Your company should do the same thing.

A professional environment isn’t just for the office. A professional environment can be created anywhere you are. Set up your computer and run a test call with a teammate to make sure the area is clean, uncluttered, and has appropriate lighting. You should also check on technical specifications like the resolution of your webcam, your position relative to it – adjust your chair height or move the webcam to reach the desired result – and the output volume of your microphone. Remote employment service, FlexJobs, also recommended making it clear that you’re conducting an interview:

  • Close the door and put up a sign or other reminder that an interview is in progress.
  • Schedule the time on your calendar in advance.
  • Silence your phone.
  • Close other programs on your computer to avoid slowdowns and notifications from popping up during the interview.
  1. Consistency in interviewing

Some best practices that apply to in-person interviews are just as relevant for virtual ones. Preparing interview questions ahead of time, and using a standardized format for all interviewees, is especially important.

This approach helps to create a level playing field for everyone involved. While the responses of candidates can and should lead to more individualized follow-up questions and comments, having potential hires answer the same foundational questions provides a consistent basis for comparison. It can also assist in removing unconscious biases from the interview and hiring processes.

Video conferencing helps your company find the best candidates

Drawing from a local talent pool is often valuable, but casting a wider net potentially means bringing in more qualified applicants. This can help fill positions faster without sacrificing quality and keep your company operating at peak levels.

Virtual interviews simulate the entire in-person interview process, allowing for subtle indicators like body language and tone of voice to be just as clear as they are in person. Leveraging this valuable tool is simple with a little planning and preparation.

Give your company the tools it needs to successfully host virtual interviews — get started with a free Cisco Webex plan today


86% of companies are conducting job interviews via video conference

Learn More

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6 winning strategies for a video conference interview

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woman on screen on a video chat
Returning to work with Intelligent Room Capacity

Intelligent room capacity with people counting technology

I was discussing meeting room design and how to help companies make safe use of them once we go back to the office. One of the things you might want to control is the maximum number of people in a meeting room at any one time, so you need some form of people counting technology. Cisco has you covered!

All Webex Room, Board and Desk series devices come with intelligent people counting sensors directly embedded without any additional cost. These were first designed to help crop the image for video conferencing use cases like “Speaker Tracker” and “Best Overview”. But why stop there? Cisco has exposed these as APIs which can also be used to  track heads within spaces all of which is anonymous and opt in.

Webex Rooms built-in macro editor

At first I thought I would need to run extra systems to get this working and spend  unknown time and effort, then it hit me – Webex Rooms devices have a macro editor directly on the device which can solve many use cases. Every now and again you think to yourself “surely it can’t be this simple?” Well, in this case, it was. I already use the macro editor to control the lighting in my office at home and to make a light door change color whenever I’m on a call. Could it be so simple as to hook in the people counting API and perform some actions depending on the value?

I reached out to Dirk-Jan on Webex Teams, one of my colleagues who is known for his unpronounceable last name and amazing knowledge of Cisco API programming and asked “Is there a way to run a macro when the number of people changes”? Fifteen minutes pass and my screen fills with 20 lines of code “Try this.” Half an hour of testing of which the hardest part was to round up family members in our home to trigger the alert and it was done!

Webex Rooms devices: Bringing new dimensions to the workspace

It was almost too simple to be true – the Webex Room device can activate a macro every time the number of detected people in room changes, compare this to the maximum room capacity which can be set directly at the top of the Javascript file, and take an action accordingly. In the past, the device would only count people that were looking directly at the camera, but recent optimisations mean it will now also detect people regardless of which way they are facing. This truly unlocks a new dimension of how to use the device to add value within the workspace.

In less than an hour, I built an AI-powered application in a system that is already present in meeting rooms without requiring any additional equipment or licenses.

I reached out to the the Webex Rooms R&D team and we decided this was just too good to keep underwraps. So we have decided to release this code today on Code Exchange for free to use and modify. Allowing all administrators to easily provision and adopt to their needs without the need to go and find a developer.

Download the macro.

This is just one of many ways Webex Room devices can do way more than video calls. Check out device programming  and the great sample library on DevNet.

Learn More

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Working smarter anywhere – Working remotely 

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Establishing and then running a small- or medium-sized business (SMB) isn’t easy. . In this post, we’ll focus on one of them: improving internal communications. Let’s look at some common challenges there, and how to solve them.
Manage rapid growth with these internal communication techniques

Effective internal communication tools

Establishing and then running a small- or medium-sized business (SMB) isn’t easy. Statistics show that most SMBs eventually fail, and sooner than you might think. Data from the U.S. Bureau of Labor Statistics (BLS) indicates that within a given 10-year period, 70% of all businesses founded in the first year will fail. The failure rate increases steadily by year*, meaning that even if the business survives year one, each year after is just as important. Webex offers a solution that allows your entire team to harness the power of video, voice, messaging, and more from a platform that’s easy to use on any device.

There’s no obvious solution for avoiding failure, or else everyone would already be doing it. Instead, companies have to do the hard work of sustaining growth and profitability even in the face of multiple headwinds, such as hiring staff, buying insurance, and expanding into new markets. Keeping the growth engine going requires diligent action on multiple fronts. In this post, we’ll focus on one of them: improving internal communications. Let’s look at some common challenges there, and how to solve them.

1. Creating and following a clear communication plan

According to the Gatehouse State of the Sector 2018 report, 31% of internal communicators in North America did not conduct any formal planning. That means their communications are often reactive instead of proactive. Whether it’s communication during a crisis or just a routine event like managing a hiring process, inadequate planning for internal communications may leave employees confused.

A better way forward is to create and share guidelines for internal communications. It’s important to take a collaborative approach to such planning, by gathering input from all stakeholders and setting up a common shared resource that everyone can go back to. Look for a solution that can simplify this task by making it easy to share, find, and organize files in dedicated spaces accessible by entire teams.

2. Eliminating operational silos between departments

Silos – i.e., de facto separated units, cut off from the organization at-large – aren’t just issues for large enterprises; emerging businesses can struggle with this issue as well. For example:

  • An SMB’s finance department might be disconnected from its other teams, creating significant consequences for the entire company.
  • This may lead to accountants and planners making decisions without knowing the full picture of what’s going on elsewhere in the firm.
  • As a result of inaccurate budgeting and forecasting, an SMB with already-thin margins may feel even more squeezed.

Silo elimination requires better collaboration. Entire collaborative movements, like DevOps in software development, have emerged to address the silo issue in particular. But suitable tools are needed, too.

Integrated solutions for messaging, calling, white-boarding, and more help address silos by putting all important information and context in one place. Collaborators can enjoy a single “version of the truth”, instead of working on redundant and possibly disjointed workflows.

3. Consistently distributing feedback to employees

SMBs live and die by the engagement of their employees. Since their teams are relatively small, it’s especially important for each member to be as engaged as possible. Unfortunately, this is often easier said than done, due to issues such as inconsistent delivery of feedback.

A Zenger Folkman assessment found that employees working under managers who provided clear, actionable feedback were three times more engaged** than leaders who weren’t. In fact, those leaders who weren’t great at providing actionable feedback had employees who were three times more likely to quit.

Consistently providing feedback can seem challenging for busy managers, more so if they have to oversee employees who routinely work outside the office. Weaving in tools such as video conferencing and instant messaging can make feedback delivery more streamlined than simply relying on emails (too easily overlooked in many cases) or in-person meetings (often hard to schedule and coordinate).

4. Creating infrastructure to support remote and mobile workers

For some time now, non-traditional remote and mobile working arrangements have been gathering momentum. Giving employees the flexibility to work from virtually anywhere has distinct benefits for them and for the SMBs that employ them. It can reduce costs for travel and office space, improve morale and productivity, broaden hiring searches, and enable more practical expansion.

If there’s a catch, it’s that employees can often feel lonely and disengaged outside the office. Buffer discovered as much in its 2019 State of Remote Work report, in which loneliness and communications and collaboration were cited as the top challenges when working remotely. These challenges of disconnection can dampen the prospects of a business.

The good news is that boosting engagement is realistic with modern collaboration software. Setting up a video conference can make a group of participants feel like they’re in the same room even when they’re far apart. Likewise, using unified collaborative spaces for file sharing and instant messaging can lessen a remote employee’s feeling that they’re somehow missing out on important information and context.

How to upgrade your internal communications

Realizing and addressing these challenges will set your business up for more sustainable success.

Learn more by getting started with a free plan today!

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Improving patient diagnoses with video conferencing

*Failure rate of businesses in the first year

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A broadcasters How to Guide to live stream Webex

Learn more about the broadcasting world, with step by step guides to stream Grid View, Overlays and to simultaneously stream to YouTube, LinkedIn, and Facebook with Webex.

Webex stream to YouTube.

Do you listen to podcasts? Watch YouTube or even Twitch? Then let me take you behind the scenes into the world of the tools used in live streaming. In this article, you will learn how to use the video meetings application, Webex, and set up virtual backgrounds, live stream in grid view, add overlays, and even stream to multiple platforms simultaneously. There are more things to learn when it comes to streaming, but this article is meant to get you comfortable with live streaming as a broadcaster. If you want to learn the simple way to live stream, check out this blog.

Below is a diagram of the various streaming workflows and applications you can use to achieve the broadcast of your choice. This guide is broken down into three sections: Live Speaker Overview & Setup, Broadcast Software Setup, and Streaming Platform Setup. Each section will go over the installation and configuration process to set up your live broadcast.

Live streaming tools and application workflow.

If you are new to streaming, check out this blog first on how to plan and set up your first Webex live stream.

Overview: Broadcast & streaming platform features

There are many other applications out there that can achieve your use case. This guide is not meant to be the ultimate solution, but more of a way to get your feet wet on streaming. Once you have decided what you want your broadcast to look like and how you want to stream it, this feature matrix helps break down various broadcasting software features from VBrick, REC.VC, OBS, and Restream.

Streaming Tools Feature Breakdown.

Section Topics
1. User 1 — Host: Install OBS, Loopback; Webex Tips & Tricks
2. User 2+ — Panelists and Virtual Background

Participant practice session. Webex Desk Pro (right) and Webex DX80 (left).

We will now break down the first column of the live streaming workflow. This section will go over OBS, Loopback, and Webex tips and tricks for the host and also tools that panelists can use for virtual backgrounds.

1. User 1 — Host: install OBS, loopback; Webex tips & tricks

You can refer User 1 as part of the studio crew or the video producer. They have three main tasks. They are to run OBS, Loopback, and manage the Webex panelists. The Webex host won’t participate in the video feed. This user will only manage the panelists, push users in and out of the Lobby, remove the floating icons, mute users, and pin the main video users in the grid view. Below is a short list of things the Host has to do.

Install OBS
To minimize Murphy’s law, make User 1, the dedicated machine to run OBS or Open Broadcaster SoftwareUser 1 will have a dedicated laptop to stream to the various platforms like YouTube. This must be a very high-end device as it will be streaming 1080p, which can max out its x264 encoder or GPU. Without a good laptop or machine, there can be a huge impact on the system, causing the framerates of your video to suffer and making the whole experience unenjoyable for the viewer. This software will provide the Grid View, or some would like to say Hollywood Squares or the Brady Bunch view. Basically, OBS is your desktop screen capture application that will send a stream out to your platform of choice. The Broadcast Software section will go over the setup process of OBS.

Install Loopback
Next, install Loopback from Rogue Amoeba. This is not a free application and it is a Mac app that reroutes audio from one piece of hardware or software to another. It’s best to think of it as a software pipe that pretends it has a hardware device on each end: audio input on one and audio output on the other. This application will be used to reroute audio from Webex to OBS. I also use this to also stream Spotify into the meeting and use my Cisco Headset 730 to monitor the session. We will go over the setup of this in the next section. Note: There’s a lot of other free virtual audio drivers out there, and for non-Mac users, you can use VB Cable or Virtual Audio Cable.

Webex Tips & Tricks
There are a lot of things to think about now that you are a broadcaster. A few things to be aware of:
CPU – 
Shut down unnecessary applications as OBS will consume a lot of CPU resources especially if you don’t have a dedicated GPU on your machine. It’s best to use devices with an NVENC H.264 New (GPU Encoding for Nvidia Graphics Cards) or an AMD H.264 (GPU Encoding for AMD GPUs).
LAN – 
Avoid WiFi. Hardwire if necessary as this is a live stream.
Disable VPN – You want to remove as much latency as possible.

Improve and control your meeting experience. Follow these steps to set up your stream. Here, you want to Mute users joining your meeting and disable sharing in the event someone accidentally shares their desktop. Once you have your Webex Meeting desktop application open, proceed with these settings.

Step 1: Go to Participant -> Mute on Entry and enable it and also de-select “Anyone Can Share.

Enable Mute on Entry & Uncheck Anyone Can Share.

Step 2: Go to View -> Show or Hide Meeting Controls. You want to enable this. In the following picture, you’ll see the meeting controls. You want to hide that during your broadcast.

Uncheck to Hide the Meetings Controls.

Step 3: Understand the Host Lobby feature. Here as you can have speakers rotate in and out of your call and you can control who is showing up on the video grid by pushing them into the Lobby.

Waiting in the Lobby function.

You can also move people into the lobby once they are done speaking by right-clicking on the participant name.

Move to the Lobby feature.

Step 5. Leave the Host “Un-muted” in Webex. If you do not, then no audio will pass through OBS and to the other panelists. Also, you don’t have to worry about any noise being picked up as the physical microphone is not connected to the virtual driver.

Unmute & Lock this thumbnail setting.

Step 6. As you hover your mouse over the participant, you can select “Lock this thumbnail video on a specific participant.” This option can lock the video focus of the main video on a specific participant, or the active speaker. Pins can help you determine whose video you and your participants see.

TIP: If you will be moving people in and out constantly or doing any of the above, then the Host privilege should be passed to another participant and you would leave Webex in full window mode for the OBS setup.

2. User 2+ — Panelists and virtual background

For your other users speaking on the live stream, the best hardware to use is a dedicated video device. I prefer using a Webex Room USB or what I’m using is a Webex Desk Pro as my dedicated SIP endpoint. It’s a 4K display that has a 12 MP HD camera, 71-degree field of view, 8 element microphone array with audio fencing with low audio latency, auto-framing, auto-focus, 3.1 directional speaker array, and overall fewer points of failures since I don’t need other external devices like hardware switchers, encoders, O/S and other applications running in the background found on a PC. Basically, think of the Desk Pro and Room USB device as a high-end dedicated webcam with a ton of advanced features. If you are using a laptop, make sure you have a headset. I have a Cisco Headset 730. It is boom less design coupled with adaptive noise cancellation and background noise reduction. If you don’t have a nice high-end headset, then a regular mobile headset can work very well too.

Virtual Backgrounds, Chroma Key: For your panelists’ that do not have access to a premium video conference unit, then a basic webcam or DSLR would work as well. With the USB functionality, you can use OBS Chroma Key, Manycam, or Snapchat’s Snap Camera to provide virtual backgrounds. These are some of the many applications that are out there, but this article won’t go into a deep dive into this.

Webex Desk Pro with Virtual Backgrounds.

TIP: Note that when you’re live streaming using a software encoder, you’re already putting the computer’s CPU at additional load. Most virtual background software apps require extremely beefy CPUs like a quad-core 4th-gen Core i7 or 3GHz processors with 8 cores or more. In this article, I have my Cisco Webex Desk Pro with the built-in background filters for my stream. It won’t consume any CPU cycles on my laptop since all the work is done on the endpoints NVidia GPU chipset.


Manycam is a live-streaming service and a program that allows users to use their webcam with multiple different video conferencing applications and video streaming applications simultaneously for Windows and Mac computers. In this article, I will just focus on the virtual background setup.

NOTE: With one of the latest Webex Desktop updates, a new “hardened” security compilation method on OS X was put in place so that only libraries that are signed by Cisco or Apple are loaded. This applies not only to Manycam but other third-party applications such as CamTwist, Ecamm, CameraLive, EpocCam, Snap Camera, etc. Since they are from third parties, the Webex Desktop app (for Meetings and Events) will not allow them to load. The way to bypass this is to use the browser version for Webex Meetings.

Step 1. Open Manycam and go to Presets and Add a Video Source -> Webcam
Step 2: Go to Chroma Key -> (Toggle On) Virtual Background -> Blur or Replace to select your background in the drop-down window.

Background blur and Virtual background features.

Step 3: Open your browser. Since I’m using chrome, so go to the toolbar and enter -> chrome://settings/content/camera and select ManyCam Virtual Webcam

Google Chrome camera settings.

Step 4: Open up Webex in browser mode. Once you have set that up, you will now see the Manycam Virtual camera video sent to Webex Meetings.

Webex Meetings, browser mode with Manycam virtual background.

Section Topics
1. Admin — Webex Control Hub setup
2. Webex Direct Stream to YouTube
3. Loopback Audio Setup
4. Broadcasting Specs & OBS Setup
5. OBS: Audio
6. Audio Check
7. OBS: Grid View
8. OBS: Overlay
9. OBS: Direct Stream to YouTube

This section will be about User 1, the Host, as that machine will handle these configurations below. This section also demonstrates the “Direct Stream” YouTube use case and using OBS.

1. Admin — Webex Control Hub setup

Webex Control Hub: With the video hardware in place, your Webex admin needs to enable the RTMP streaming services in the Webex Control Hub.

Enable Common Platform Settings and End-User Settings. (Gif)
  • Go to the Webex Meeting Sites -> Common Settings and then check off the services you want. Personally, I like to enable everything to give the user all the options. Here you can enable IBM Video Streaming, Facebook Live, VBrick Rev, and “Other Streaming Services” which is the RTMP option for YouTube, Periscope, and Facebook Workplace.
  • Next, you have to enable Live Streaming for the End User. Go to “User” and the person you want the service enabled for and click on “Cisco Webex Meetings.”
  • Next, click on “Advanced User Settings and Tracking Codes
  • Once here, click on “Enable Live Streaming

End-User Streaming Test: Once the admin settings are completed, you can go test it out. Note that this is a “Direct Stream” setup.

Starting a live stream. (Gif)
  • Start Webex Meetings and then go to “Start Live Streaming.”
  • Then go to the streaming service you want to use. Here we will stream to YouTube which is found on “Other streaming services.”
  • Finally, add the streaming service information in the fields below. The next section will outline how to stream to YouTube and what data to enter in the fields. We will come back to this section later.

2. Webex direct stream to YouTube

The YouTube Live module can be used to broadcast to both desktop and mobile devices. This section shows how to obtain the Stream Name and Stream URL from YouTube Live as well as set up the Custom RTMP account. Note that if this is your first time doing a YouTube live stream, your account may take up to 24 hours to be approved and provisioned.

  • First, go to -> Create -> Go live
  • Go to Stream -> New Stream -> Create Stream. Make sure to enter the appropriate information such as Title, Description, Public or Private, and other options for your use case. For this exercise, we will pick Private to test the broadcast. Once you click Create Event, YouTube saves the changes and you’re almost ready to stream.

YouTube Studio New stream setup.
  • Next, you will copy the YouTube RTMP information and go back into the Webex Streaming Meeting fields. Remember that the Stream Key is a “key.” Keep it private.
  • Copy YouTube: Stream Key -> Paste into Webex: Target stream key
  • Copy YouTube: Stream URL -> Paste into Webex: Target stream link

API Key from YouTube to Webex.
  • Everything is now configured. You’re almost there. It’s now time to make sure that YouTube is receiving your live stream and that everything looks how you expect.

Preview the Live Stream: The YouTube Live Studio Event page is the best place to preview your video to see how it will appear when you go live. Note that the video preview is not available immediately after the stream is started. Depending on network bandwidth, it might take a few seconds to a few minutes after starting the stream until YouTube indicates that the stream signal is being received. Refresh the page at intervals to check.

  • When YouTube says the signal is Good, you know Webex is sending your video stream to YouTube.
  • Click Preview to prepare your stream for preview on the Live Control Room page; YouTube processes the stream for a moment.
  • Press play in the preview player to begin to play the event preview.

  • That’s it. You started your first stream! Just double-check and verify the “Stream Status” section for any problems or warnings. You can see that the live stream also includes a “via Cisco Webex” overlay in the top left corner.

3. Loopback audio setup

Now on to setup Loopback which will be used to bridge the audio from Webex to OBS. From this section forward, you want to make sure Webex is running.

Step 1: Make sure the Webex Meetings application is open. Then add the Cisco Webex Meetings app by clicking on the “+” icon in the Sources area.

Step 2: Edit the driver’s name by clicking on the pencil or edit icon. Here, I named it “Webex Live Stream Audio” and this will be exposed into the systems device drivers as this name. Note, going forward I will call Webex Live Stream audio, WLSA going forward.

Add a Virtual Driver name and add Webex as a Source.

Step 3: Once the Meetings app is added, click the down arrow and un-check “Mute when capturing”.

Step 4. Then go to your Mac. System Preferences -> Sound -> “Input” as well as “Output”. You will now see “Webex Live Stream Audio”. Make sure to select this for both.

TIP: Webex is optimized for speaking. If there is any other noise like a guitar or music, Webex will think it is background noise and will try to remove it. So if you want to stream from Spotify, just stream a podcast.

4. Broadcasting specs & OBS setup

OBS is a switcher, compositor, and renderer. There are OBS plugins that do a ton of cool stuff with the right support applications and has a steep learning curve. What I’ll share is just a tip of the iceberg of what OBS can do, but for now, we will just stick to a big use case, which is the audio setup, overlay and grid view.

First, to have a stable stream and avoid dropped frames, the information below will help you choose your encoding, resolution, bitrate, and framerate settings. These tweaks will provide the right balance live stream, internet speed, and your computer’s hardware. Here is a great article on the OBS forum with their Stream Bit Rate Calculator that you can calculate for your own broadcast.

OBS Stream Bit Rate Calculator.

I used a 2017 Macbook Pro, 2.8 GHz Quad-Core Intel i7 for this setup. Based on my Speedtest results and x264 specs. This is what I entered into OBS.

Step 1. Go to Settings -> Output Mode -> Advanced:

Enforce streaming service encoder settings: Un-check
Rescale Output: Un-check
Rate Control:
Bitrate: 4000 kbps
Keyframe Interval: 2 seconds
Preset: Ultrafast
Profile: Main

OBS Output streaming settings.

Step 2Go to Settings -> Video:

Resolution: 1280×720
Downscale Filter: Lanczos
30 fps

Video Settings.

5. OBS: Audio

Now that Loopback’s drivers are installed, let’s now configure OBS.

Step 1: Open OBS and go to Settings. By default, OBS isn’t in Studio Mode. This is the view you are seeing below. You will have two screens. The right screen will be the active scene for your Webex meeting. The left screen shows a preview of the editable scene. There is a Transition button in between the two screens. You can choose the Transition button to edit a scene before you show it to your audience.

OBS in Studio Mode & Settings button.

Step 2. Select WLSA at: Audio -> Devices -> Mic/Auxillary Audio -> Webex Live Stream Audio and Advanced -> Monitoring Device -> Webex Live Stream Audio.

6. Audio check

With Webex running, make sure you set the Speaker and Microphone to WLSA.

Webex audio settings.

To close out the audio setup. Remember that there at least four different applications to configure to make sure that audio from Webex is streamed to OBS and to YouTube.

7. OBS: Grid view

Let’s now set up OBS to capture Webex Grid View.

Step 1: Once we add users to the call, we can enable Grid View in Webex Meetings.

Grid View toggle.

Grid View in 2×2 format.

With Webex now showing grid view, you need to open and configure OBS to stream this format out.

Step 2: Open OBS.
Step 3: Go to Sources, click the “+” button, and select “Display Capture” and create a Name if you like and click “OK.” Note that using the “Display Capture” which provides the best streaming results with minimal latency vs. the“Window Capture” option in OBS.
Step 4: Select the Display where Webex is on. I have a dual-screen setup so I select Display “0”.
Step 5: Go to Crop -> and select “To Window”.
Step 6: Next go to Window -> look for “Window: [Cisco Webex Meetings]” and select OK. You can now see that OBS is only capturing Webex and there is a red box on the black screen. The black screen is the area that will be captured and sent to your streaming platform.

Display Capture settings.

Step 7: With OBS open and now with users and the screen resized, you can see that it is capturing my desktop. On the left side is Webex Meetings and the Participants list open shown by the red arrow in Figure 1 below.
Step 8: In the OBS picture below, you can drag the window you want to broadcast by selecting the red borderlines in the right picture in Figure 1.

In Figure 1, you will see OBS only capturing the grid view. Obviously, you don’t want to share the Participants list. You will see with the red arrow that the rest of the Webex Meetings window isn’t being, meaning it won’t be part of the broadcast. This enables you as a host, to control the participants during your live stream. Overall, you just want to share the video.

Figure 1: Webex Meetings being captured in real-time in the OBS in Window Capture view.

Tip: Depending on your setup, you can change your video layout and learn to use the “Fit to Screen” option. To access this feature, Right-click window you want to select and go to “Transform” -> “Fit to screen.”

8. OBS: Overlay

  • To set up an overlay or watermark image. Go to Scene -> “+” icon -> and give it a name like “Live Stream
  • Next, we will add an image. For this example, I will use a “via Cisco Webex” overlay.
  • Go over to the next box, Source -> “+” icon -> Create New -> and give it an image name.
  • Next, you can resize and move your overlay to where you want it to appear on OBX for the live stream. Here, I placed the logo in the top left corner.

Scene Setup, Source Overlay, and image resize. (Gif)

Step 3: Make sure to bring the image to the front. Right-click on the image by going to “Order” -> “Move Up.

Overlay image “move up” feature.

Once complete, you can now see the overlay with Webex Grid View.

Grid View + Overlay.

9. OBS: Direct stream to YouTubeStep

Step 1. Finally, enter your YouTube API Key and click OK.

OBS Stream Settings for YouTube.

Viola! Congratulations on your first Grid view with an overlay live stream. Click “Start Stream” to begin streaming!

YouTube Studio Live Stream.

TIP: To ensure a smooth stream, check the stats in OBS to make sure there are no dropped frames. Go to: View -> Stats.

You will want Dropped Frames to be at 0%, this is the number of frames that you have dropped total. If frames are dropping that typically means you are over tasking your computer or internet. If you’re dropping frames, you can try setting your “CPU Preset” in OBS’ Output settings to something faster.

You will want to keep your CPU to be less than 80%. If this reaches 100% it can result in dropped frames. You can try setting your “CPU Preset” in OBS’ Output settings to something faster if this is an issue.

There are several articles online that can help you tweak these settings.

OBS Stats.

Section Topics
1. REC.VC: Grid View & Single Stream
2. OBS & Multi-stream

This section will cover streaming using REC.VCOBS, and OBS with Restream. As mentioned before, each application purpose based on your use case.

1. REC.VC: Grid view & single stream

The platform from MNS.VC is the simplest and quickest way to stream up to a 5×4 layout directly from Webex Meetings and even Webex Events. This can be hosted privately on REC.VC or publicly live-streamed to third-party RTMP destinations including Facebook, Workplace, and YouTube.

REC.VC captures the video, audio, and content by being a SIP/H.323 video participants in the Webex session. How does this look like? Take, for example, seven people are in a meeting with REC.VC. From your endpoint, you will only see 6 people and not yourself (unless you activate self-view). It is the same with REC.VC, it is just another endpoint receiving the video composition from Webex, excluding itself. Below is an example of the formats you can achieve.

Credit: MNS.VC — WebexGrid View layout examples.

Step 1: Sign up for a 14-day trial here.

Step 2: In the REC.VC user interface, enter your video address (SIP or H.323 URI) of the meeting. In the PIN field, enter the PIN with the format you want. The video composition can be preconfigured to one of the other Webex Video Layouts.

Step 3: Go to Source -> Video Conference.

Step 4: Toggle “Stream” to “On

Step 5: Enter the RTMP URL from YouTube.

Step 6: Go to and find your RTMP stream URL and Stream Key and copy them into the RTMP URL of REC.VC.

REC.VC RTMP setup.

Step 7: Enter the video address (SIP/H.323 URI) in the Source Address.

REC.VC Source & PIN configuration.

Step 8: Figure out your streaming format. Enter the PIN for the layout you want to achieve.

REC.VC PIN format.

Video layout setup via PIN codes.

Step 9: Click on the STREAM button.

Step 10: Go back to YouTube to check your steam. You will have to wait a few seconds to see it start.

The video layouts covered in this post is when content is not shared in the video meeting. If you want to share content, you can learn more here.

Finally, if you want to stream to multiple platforms simultaneously, that is possible with REC.VC by just adding another REC.VC SIP participant in the meeting.

TIP: For those with a dedicated Webex Rooms device, check out this cool live stream, One-Button-to-Push Macro from MNS.VC that uses a Touch10 to start a YouTube broadcast.

2. OBS & multi-stream

Restream is another cloud application that allows you to broadcast Webex on as many streaming platforms as you want simultaneously, including LinkedIn, Facebook, and YouTube. Once you have everything in Section II set up, you can now begin this multi-stream.

Step 1: Sign up for a account.

Step 2: Set up the streaming platforms you want. You will have to authenticate to these services.

Restream integrations.

Step 3: Once you enable the streams you want. You will also copy the Stream Key and paste it into OBS.

Step 4: Open OBS and go to Settings -> Stream -> — RTMP and Paste the key and click OK.

OBS & stream key setup.

Step 5: Once you are back at the main OBS Studio window, go to Start Streaming to begin your stream.

Start Streaming with OBS.

Now you’re all set! Your stream is seamlessly delivered to all your connected platforms.

Below you will see all the applications working together to stream to YouTube. Congratulations and welcome to the world of broadcasting!

Studio Dashboard: The final product stream to YouTube.


Don’t be overwhelmed. You can do this! Just practice and experiment. Once you have all this configured and setup, to execute another live stream only takes <5 minutes. Streaming can be confusing at first, but it’s not as hard to learn. These techniques can add some variety and creativity to your live stream and these are just the basics. It doesn’t have to be expensive and too difficult to set up, although every bit of effort you put in will show in the final product.

Happy streaming!

If you have questions, leave a comment. If you find this article helpful, please follow me on here and share this blog! 👍🏼

🐦 Twitter: @joshreola

Community Support

Have additional questions or want to learn more about Webex? Join the Webex Ambassador Community on Webex Teams and sign up as a Candidate and be a part of a global community of over 2,700 champions.

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Book named Indistractable by Nir Eyal, sitting on a table
Webinar: Indistractable — How to control your attention and choose your life

Webinar with best-selling author, Nir Eyal

Tomorrow.. Tomorrow.. I’ll love ya.. Oh wait. I don’t know you (or maybe I do). But that’s not the point.

Tomorrow is an exciting day! Webex is hosting a webinar with best-selling author, Nir Eyal. And trust me, you won’t want to miss it.

For years, Eyal has immersed himself in the psychology of distraction and even wrote a book about it called: Indistractable. Tomorrow, he is going to let us in on his research.

Key takeways

We’ll learn:

  • Reasons why we get distracted
  • Why we don’t do the things we know we should do (think: eating healthy, exercising, getting good sleep, etc).
  • How to master the internal triggers that make us uncomfortable
  • Cool tricks/ways to make a pact with yourself to do the work you say you’re going to do
  • How to cultivate self-compassion

Register here today:

Date: Tuesday, May 19, 2020

Time: 12 PM ET

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Using technology to create work-life balance

Leveraging technology for better work/life balance

There’s no doubt about it: Work-life balance is essential for today’s employees. People have a widespread desire to address both personal and professional responsibilities. And everyone needs a little time to relax and unwind.

A survey from project and resource management company MavenLink also found a majority of employees of all ages – 62% – believe work-life balance is the most important part of a successful work culture. (1) Happy, healthy, and well-rested employees tend to be more productive, after all.

How can your company use technology to create and improve its employees’ sense of work-life balance?

Give them tools to automate repetitive tasks

Some of your staff’s most important responsibilities involve repetitive work, from creating budgets to organizing projects and allocating resources. However, the many computations and calculations involved are often best left to an application or program. Human error is inescapable, and can easily be introduced into these efforts despite the best efforts of staff and supervisors.

Tools as simple as spreadsheets and budgeting software can help employees complete this kind of repetitive but important work more quickly and with fewer opportunities for error. This modest investment can cut down on the time your workers spent on such tasks, helping them avoid late nights and early mornings. It also removes a potential source of worry that can follow them home and disrupt their work-life balance. Learn how to work smarter and get more done with Webex in 2020.

Use tech to improve mindfulness and health

Technology doesn’t need to specifically address a professional responsibility or task to help improve work-life balance. Locating and vetting resources, then sharing them with staff as part of an employee wellness program, can provide benefits inside and outside of work time.

There are a number of potential apps that employees can use to address self-care needs and improve quality of life. Those interested in diet and exercise can use a variety of free meal and activity trackers, for example. Providing information and encouraging use without requiring it can help create a supportive and accepting environment. This shows staff that their employer cares about them and recognizes they lead lives where work is important, but not the only thing they want or need to address in their lives.

Another option to consider when it comes to these resources is apps that support mindfulness and a sense of presence. Forbes contributor Jaspar Weir, the founder of TaskUs, an outsourcing company, highlighted how his company uses the Headspace app to promote meditation. (2) Creating a sense of peace and presence in the current moment can help employees take a short break as well as better plan and complete their tasks for the day. Take instruction to Webex: stream live pilates lessons.

Empower them to use their calendars

Digital calendars are incredibly valuable tools for modern workplaces. A meeting organizer can easily check stakeholders’ calendars when inviting them to an internal meeting or discussion with a client. That’s not the only benefit digital calendars provide.

Encouraging staff to block off time for lunch and breaks in line with company policies can help them stay refreshed and organized throughout the day. It also provides a window to set up an appointment or check in with family and friends. With digital calendars already so prevalent, embracing this type of policy doesn’t require a major shift in organizational strategy. Employees just need to be encouraged to take advantage of this benefit early on.

Allow them to work from home

Technology has advanced to the point where professionals in many different careers can not only function but thrive when working remotely. Recent events have accelerated companies’ plans to expand work-from-home.

Solutions like video conferencing platforms connect staff to their colleagues, whether in the office or also working from home, in a much richer environment than is possible with conference calls or emails alone. The right video conferencing tool can even enhance collaboration and support recall through automated recordings and document sharing. Here’s more tips for WFH when everyone else is home.

Working from home has some obvious benefits when it comes to supporting work-life balance:

  • Staff can effectively work from wherever they are currently located. They may be at home, traveling as part of their jobs or even bringing their children to a travel sports tournament. As long as they have a computer and internet connection, they can perform capably in their roles.
  • Commuting is no longer a drain on time and energy. While staff still have to prepare themselves for the work day, they don’t need to spend the time and money required to drive to the office or make sure they get on public transit in time.
  • Employees can be present at their homes without having to take time off. A mild illness or appointment with a tradesperson doesn’t mean an employee can’t work. Caring for a sick child or training a new puppy requires some attention, but not enough to require many full days of time off. At the same time, these concerns often require a staff member to be absent from a physical office. With a supportive environment and the right technological tools in place, employees can make a seamless transition to working from home.

Technology offers crucial support for employers that want to improve work-life balance, from directly supporting staff as they complete complex tasks to allowing them to effectively perform in their roles no matter where they’re located. See more ways on embracing the rise of remote working.

Learn more about Cisco Webex video conferencing solutions and their role in enabling a better work-life balance: get started with a free plan today


(1) Work/life balance leads to successful work culture

(2) How TaskUs uses Headspace app to promote meditation

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Webex Device Management – The power of search!

Advanced search feature in Webex Control Hub

There has always been a debate about hierarchical folders vs. indexed based searching. When we developed device management features in Webex Control Hub we really wanted administrators to have easy access to any information they might need. Because of this, we decided to implement an advanced search feature to allow for multiple ways to manipulate and view your devices list view. This allows admins to quickly find the devices they are looking for.

implement an advanced search feature to allow for multiple ways to manipulate and view your devices list view. This allows admins to quickly find the devices they are looking for.

Enhance and simplify the admin journey

Let us take a quick look into how we can use the devices search functionality to really enhance the administrators journey on an average day.

When you load up the devices page you can click on the search bar to expose a list of potential filters. The first one is a brand new one that we recently released, called “Type.” This allows you to quickly filter on “Webex Rooms” , “Headsets” or “IP Phones”. This acts as a quick way for administrators to filter the view to look at the devices selected.

Product Tab lets you specify the exact type of device grouping you are looking for


The Product tab is lets you specify this even further by the exact type of device grouping you are looking for. For example, you can select Webex Boards. You can also combine these filters, so let’s say we want to file all the Webex Boards which are “Online with Issues” – this can be done by combining both of these functionalities together!

Real-time issue searching

However, it is not just about finding devices that are online or offline or in a specific grouping. One of the features that makes the devices search so powerful is real time issue searching based on the issue diagnostic. This means we can easily see which devices have the same issues. This can be really useful if there is an issue at a certain location and we can easily narrow down which devices in that location have the same problem.

Real-time Issue searching


Search by location

One of the questions I get all the time is: “How do I find the devices that are in the New York vs. London offices?” This can be easily achieved using a feature we call tags, where you can place one or multiple tags on any device. This feature allows you to have multiple ways to search and slice and dice the view to get what you want. Maybe you place one tag for location and another tag on the device to explain that it is in building A on campus? The possibilities are endless. Tags can also be searched via our developer APIs check them out at here! (Link to )

Search by Location

This is just some of the ways you can use device search to enhance your admin workday, quickly finding the right device to configure, monitor or troubleshoot! Stay tuned for more new features coming to Webex Control Hub for device management in the near future. These are just some of the tools available for Webex Rooms customers in Control Hub and we are adding more updates monthly to What’s New in Cisco Webex Control Hub

Get Control Hub today

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Happy Mother’s Day from Cisco Webex

Mother’s Day- a time to remember and celebrate

I am a mother. I have two beautiful daughters who are all grown up. Well, mostly. They are in college, but are now sheltering-in-place with me. What a blessing to have them back home! I still remember when I was pregnant with them – and especially my first. I wanted so much to meet her, but at the same time wasn’t sure I was ready for motherhood. Obviously, it turned out OK and I am grateful every day that I get to be their mom.   


The Ellen Show welcomes first-time expectant mothers!

Which is why I was so excited to watch the Mother’s Day Show on The Ellen Show last week – the producers brought 25 first-time expectant mothers together using Cisco Webex as the platform.  

These soon-to-be new moms joined from the comfort of their homes, laughing along with jokes about pregnancy and cravings (banana splits and pickles!).

These soon-to-be new moms joined from the comfort of their homes, laughing along with jokes about pregnancy and cravings (banana splits and pickles).

Making mom feel special

And because social distancing has put a halt to most baby showers, The Ellen DeGeneres Show threw one for all the guests, complete with gifts – all perfectly selected for first-time moms!  

I love that our own technology can play a part in celebrating Mother’s Day and making it special for these women.  

So, on behalf of Cisco Webex, and this mom, I wish you all a very Happy Mother’s Day! 💐 

See how Cisco supports The Ellen DeGeneres Show 

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Improve engagement with students with these tips

Cisco Webex Research Blog Series

The Design Group at Cisco is a global team of Red Dot Award winning creatives who explore peoples’ needs through research and empathy to make the world a better place to work. This series explores their research and some best practices to make everyday interactions more effective. 

Read all the blogs in the series

Tips for better student engagement

One of the growing concerns for instructors delivering online lessons is how to understand if their students are engaged and how to increase engagement in class. At Cisco Webex Research, we spoke with 34 students and instructors to understand what helps students to be engaged during an online class. One of the things that stood out is how the class behavior is different based on the class size.   

Here are some tips to help your classes, based on the number of students in them. 

Improve engagement with students with these tips

  • Small- sized classes (Less than 10 students): Small sized classes open up the possibility of a discussion-based class which is great to increase engagement. A discussion-based class will provide the opportunity for each student to talk about their perspective. Encouraging students to have their video and microphone on ensures they take the class from a quiet space that enhances their focus. Another method of encouraging participation is having students share content during class, and having them lead the discussion.
  • Mid-size classes (10-30 students): Typically, in mid-size classes, instructors tend to have a discussion-based class along with group work where students work in break-out groups. In these classes, sharing content with students as well as the video of the instructor will help increase engagement. Additionally, having students turn on their video while they ask questions will help other students know who is asking the question. Another method of improving class participation is by engaging with students via chat – answering their questions or sending out a poll will drive students to ask more questions via chat if they are hesitant to turn their video on.
  • Large classes (Greater than 30 students): A pattern seen in large classes is that all students tend to have their videos and microphones off. In such a class environment, it helps to ensure the instructor has their video turned on. Most of the students prefer to ask their questions via chat, and to keep the class engaged; it is necessary for the instructor to monitor the chat and interact with students on this channel. An additional way to improve engagement in class would be to work with a group of students and have them present some portion of the lecture. 

We would love to hear from you. If you are an instructor or student who would like to share about your online learning experience, please email us at

Connect with all of our blogs in the series here 

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(Contributors: Varshine Chandrakanthan, Kathryn Parkes and Mani Pande) 

 About the Cisco Webex Research Team

Kathryn Parkes, Senior UX Researcher
Kathryn is an experienced user researcher based in Dublin, Ireland reporting into San Jose. As a member of the UX Research team, she leads research projects across the Webex Suite working with various Cisco Collab teams in Ireland, US and across Europe. The team use a broad variety of research methods, including user interviews, usability testing and benchmarking studies, to get a deep understanding of Webex user needs.

Varshine Chandrakanthan, Designer User Experience
Varshine loves observing people and their actions – hence she decided to become a User Researcher. She is passionate about creating an impact to people’s lives and loves to volunteer for education and human rights programs. Her interests include designing tattoos, illustrating for books, eating cake and meditating.

Mani Pande, User Experience Manager
Mani leads the user research team in San Jose. Her team is responsible for understanding the needs of Webex users to inform product strategy and direction, and ensure that the software we ship is not only simple and easy to use, but also delightful. You can find her and her team members huddling with Webex users understanding how they use our software and mapping opportunities of improvement. In another life, Mani worked as a reporter for the Times of India, India’s largest selling newspaper, covering media and crime. Outside of work, Mani loves to travel, cycle, run and cook. She posts photos of food that she cooks and places she visits on Instagram.

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Microsoft + Cisco . A telemedicine appointment with a doctor online.
Cisco + Samsung, innovating healthcare

Re-imagining healthcare

The healthcare landscape is changing faster than ever before, and the industry is looking towards the return to a new normal for patient care. Daily tasks of our international healthcare heroes, have become hazardous and very involved, requiring extreme working hours and costly protective gear.  

Hospitals are constantly looking for new ways to physically distance their staff from patients in order to minimize the spread of virus and the risk of being exposed within care facilities. Ultimately, facilities affected by the shortage of protective gear need to turn to new and creative solutions that will help reduce the use of personal protective equipment (PPE) such as N95 masks, or gloves, yet still provide personal care for patients at an increased volume.  

For patients being treated at these facilities, many are experiencing lonely and isolating times, as interaction with staff have become strictly minimal and, more importantly, families are prohibited from visiting.  

Connecting with technology 

At Cisco, we take connections” very seriously, even beyond our network. Keeping humans connected is in our DNA. With this in mind, we have recently joined forces with Samsung to develop a zero-touch solution that will allow facilities to continue caring for their patients, while keeping staff safe and families connected. Cisco collaboration has brought together Cisco Webex Teams and Samsung Knox Configure on the Galaxy Tab Active2 tablets, to enable clinical staff to conduct virtual consultations and daily virtual rounds with the patients at their facilities.  

The solution features the use of Samsung Galaxy Tab Active2 tablets (managed by the Knox Configure tool) in examination (consultation) and patient observation rooms. The Samsung devices run a custom version of Webex Teams in kiosk mode, allowing the patient to connect over video with their care givers (and families) without having to touch the tablet in any way.  

Virtual Consultations  

Male doctor working on desk with laptop computer and paperwork on his desk. Medical concept by doctor on computer in office with stethoscope over hospital background.For virtual consultations, patients showing up for an evaluation at healthcare facilities  can wait at a fixed or mobile station with a mounted Samsung Tab Active2 running Webex Teams. Once the caregiver is ready for the consultation, they can open Webex Teams on their personal device, navigate to the “space” dedicated to that virtual consultation room, and start the call. At this point, the Samsung device on the patient side will ring for 5 seconds and join the video call automatically. The other clinical staff that are also part of that space will be able to join the ongoing consultation and interact with the patient as well, keeping the consultations dynamic and collaborative.  

Keeping Families Connected 

If the patient is admitted for observation (and quarantine) at the facility, the clinical staff will be able to keep a line of communication with the patient’s family by messaging over a Webex Teams. This way they’ll be able to keep them informed on when it’s time for the patient’s virtual checkin.   

Virtual Rounds  

Much like standard physical check-ins, clinical staff can perform daily rounds on their floors by dialing the Webex Teams space associated to the patient’s room. During their virtual consultation via the Samsung device, the care giver can invite family members to the video call, creating an instant and seamless connection to their loved one. 

 “Samsung has partnered with Cisco to jointly develop a solution to help medical institutions safely provide care during the current public health crisis. Samsung is pleased to have  our technology help bridge the distancing measures now pervasive in hospitals so that patients can safely connect with their families and their healthcare providers. – Taher Behbehani, General Manager and Head of Mobile B2B, Samsung Electronics America 

Learn How to Connect 

We’ve created tailored documentation that will help all those involved set up and use this solution.  

Visit the solution site to learn more and get started by registering for a Webex Teams trial and a Samsung Knox trial  

If you are a large healthcare facility and need help discovering what solution fits your needs, contact your Cisco account manager, partner or your Samsung account manager to get information regarding Samsung Tab Active2 tablets, Knox Configure, or Webex Teams.  

For information on Cisco Webex and HIPAA compliance, see Protecting Your Webex Healthcare Data.

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Times are changing, so is music

Virtual music change

Usually at this time of the year my friends and I begin the banter and planning associated with our annual pilgrimage to the Isle Of Wight Festival. Although we weren’t able to participate this year, I am always seeking ways to keep music an active part of my life.

Live music especially is an important part of my life. The energy and anticipation in a room just before a band comes on is electric. The difference between a great gig and an “Epic Gig” is marginal but in my opinion, the venue, sound system, and people form an essential combination to reach “Epic Proportions”.

I was a bit cynical about the virtual gig concept. How can it possibly be the same?

No people, a tinny sound, and I’m in my front room!

Support with playlists

Then Chris Martin partnered with Global Citizen. Seeing the performance in a stripped back and relatively unproduced manner reminded me just how good Coldplay is. It even made the hairs stand up on the back of my neck.

So much for no energy! Those tunes touched me, and the atmosphere came from the situation we all find ourselves in.

A few days later I decided to create a playlist ‘Isolation Station’ for my team- just a few songs and a little irony to put a smile on their faces.

Finally, one last virtual music event that really reset my perception that I needed to be in the venue, surrounded by like-minded souls was the Hacienda House Party, a live dance music event based around some of the original superstar DJ’s of the Hacienda in Manchester, England. This event provided my family with a backing music soundtrack for a lovely sunny Saturday. It was brilliantly produced and when pumped through the home sound system, it sounded awesome! Boom, we were raving at home.

Together at home

And whilst I’m waxing lyrical about virtual music events, check out the links below that caught my eye- irony and comedy in musical form.

Oh My God (Stay Home Edition) | Kaiser Chiefs

Reworking of a great anthem following a tweet by a fan to a UK radio station

The Rolling Stones perform “You Can’t Always Get What You Want” | | One World: Together

Check out Charlie Watts drum kit! I’d love to know the story behind this. Taken from the Global Citizen gig at the weekend which Cisco sponsored.

As the Chilli Peppers once sang “Music the great communicator.”

Live From Home weekly livestream

At the other end of the spectrum Cisco has done a good job of using Webex to showcase performing artists of all practices during the weekly series, Live From Home. Presented by AppDynamics and Cisco, Live From Home is using Cisco technology to directly benefit the performers and to provide top-notch entertainment for the public. They are also fundraising for art charities in need. My favourite was ‘Indie Night’. It certainly inspired me to pick up my guitar and start dusting off the old campfire favourites!

We all get so much from the arts which we can often take for granted. Streaming lets us listen to what we want, where we want, whenever we want, and whilst that is a good thing, it’s live music that now really keeps artists afloat. It’s not just for the mega bands touring the world on private jets, but more importantly it’s for the bands and musicians playing at bars and small venues, who are completely shut down for now.

In the clear

So, when all this is over and we can actually go to a venue with a sticky floor and a musty smell, let’s go show our support and help the next Coldplay or Billie Eilish breakthrough.

You can do that on May 5th during the Live from Home event on Cisco’s Virtual Experience Hub for the public.

To conclude, my perceptions were proven wrong….virtual music can move me and bring entertainment to the masses. Music plays such a huge part in all our lives, whether you play it, write it or just hum along because you don’t know the words, it’ll put a smile on your face or a tear in your eye. Right now, the power music has is remarkable and can help us all get through this together.

Stay Safe and tune into the next Live From Home event on 05/05

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Securing users and devices in Webex

Common security challenges with users and devices

Today there are too many security challenges to the applications used by organizations, and many different vectors need to be secure:

  • User identities
  • Content
  • Devices
  • Transport

Security challenges to the applications.

The way that we protect the applications is crucial. We need to protect the application access, but also the identity of the user.

It is the job of the IT manager to prevent rogue agents from hijacking user identity and have access to all the different resources that the user is entitled to.

Identity theft has been identified in the Verizon 2019 report as the most common data breach, and if we add phishing attacks and stolen password, we get more than 50% of them. (1)

Breaches. Top threat action varieties in breaches

Protecting user identity

IT departments already understand that passwords are no longer an efficient way of protecting user identity.

It is difficult to manage application access based on passwords, as there are too many challenges:

  • Strong password complexity makes them hard to remember
  • Passwords should be unique to each app, which make them hard to remember
  • Passwords should rotate often which makes them difficult to manage and remember
  • Password manager web utilities can also bring security breaches

When deploying Webex, Cisco always recommends that our customers deploy it with a stronger authentication solution; at the same time, we recommend that the devices where Webex applications run are secure.

Strong authentication solution

Many customers want to enable all their applications with stronger authentication. Organizations realize that identity theft is the biggest security concern, and the traditional mechanisms for authentication are no longer effective.

Our customers talk about multifactor authentication (MFA), which means that their users need to provide two different types of authentication. There are three types of authentication mechanisms:

Strong authentication solution

Many vendors deliver these kinds of solutions; normally, we see them associated with Identity Provider (IdP) solutions. Those authentication policy servers, enforce the right authentication policy based on the different factor (location, application type, device type, etc.)

Today there is another trend in the identity market, where authentication mechanisms are people-centric and follow the Zero Trust mode. This allows secure connections to all applications (whether on-premises or in the cloud) based on the trustworthiness of users and devices. The Zero Trust mode enables the customer’s IT to set and enforce risk-based, adaptive access policies, and get enhanced visibility into users’ devices and activities. This concept is also known as Adaptive Authentication.

Cisco Webex right architecture

Cisco Webex has the right architecture to support the Zero Trust mode and allow secure connections based on the trustworthiness of users and devices.

Device validation and health

Device Validation and Health

Device assessment is a must in today’s organizations, identifying risky devices, enforcing contextual access policies, and reporting on device health.

Today organizations are mandated to follow many compliance goals, and they can achieve most of those using device access policies.

Verifying device health before granting access, to preventing exposing your applications to potential security risks is one of the best practices in modern application deployment models.

There are multiple types of devices that an organization’s users utilize every day when they use collaboration tools. Some of the devices are managed by the IT department, which already delivers some security insurance – but it isn’t enough. Some are unmanaged and owned by the employees, which brings interesting challenges from a security perspective.

Corporate managed devices/applications


Normally there is a mix of solutions that can be used for corporate or managed devices, depending on the device type.

Some organizations use MDM/MAM for mobile devices, which allows them to create policies for the corporate application, for example:

  • Forcing PIN-lock
  • Preventing copy and paste
  • Disable screen capture
  • Remote wipe
  • Preventing tampering with devices
  • Requiring a minimum version of OS
  • Support for ECM
  • Requiring a minimum version of the corporate application

But since IT departments don’t manage only mobile devices, we also need to find a solution for desktops, and there we need to make sure that the corporate – managed applications are also aware of the security policies, and those apps could be aware of features like:

  • Versions of Browsers
  • OS versions and type
  • Disk encryption
  • Status on OS, Browsers, and Plugins
  • Firewalls
  • Anti-Virus and Anti-Malware

The protection of the application can be done by using the validations when the user logs in to the applications or during the application usage. The right mechanism, method, and deployment model needs to be chosen by IT administrations when they are in the deployment stage of those applications. The application vendors need to support any policy defined by the IT departments of those customers.

Cisco with Webex Collaboration doesn’t mandate any security strategy to protect the application, but we can integrate with any policy defined by our customer.

It is important that any application that deals with all the IP (Intellectual Property) produced by a company can follow all the policies that exist for devices and applications.

Non-managed devices

non managed devices

Devices that are owned by the users should not be excluded from the usage of a collaboration application. Examples of that are home computers, personal tablets, and mobile devices. Those devices are especially relevant in scenarios of working from home.

That is why corporate applications need to do extra check to make sure that they follow the minimum-security requirements imposed by the company security policies, for example:

  • The device has the firewall turned on
  • The device has an endpoint security tool, to protect against malware and viruses
  • The device doesn’t have a tampered OS

Normally these kinds of policies, for devices that are unmanaged, need to be enforced at login time.

Device/application visibility

Device:Application Visibility

One of the fundamental principles of good security is to understand your environment. But as environments get more complex with increasing reliance on cloud applications, bring-your-own-device (BYOD) allowances, and mobile and remote work, it’s progressively more difficult to gain that understanding.

For IT administrators, it is important that they have visibility on what devices each application is running; they also need to have visibility on the major characteristics of those devices.

Endpoint visibility also helps you understand and track important user behaviors such as how quickly end-users update their operating systems, browsers, or plugins. It also builds an understanding of when and how frequently end users log into work applications from their personal devices. Tracking these behaviors not only helps you set informed access policies but also helps tailor a more empathetic approach to different groups of users.

When it comes to security, trust Webex

Whether it’s the security of the Webex application itself or securing the devices that connect to it, Cisco Webex has security and privacy built into its DNA. Cisco has invested heavily in building a culture of security with the right checks and balances in place. Webex chooses secure default settings out of the box, thereby enabling users to start collaborating freely without having to worry about configurations. At the same time, Webex delivers a great user experience – one that doesn’t compromise security. That’s collaboration without compromise. That’s the Cisco security difference.

To learn more about Security and Compliance settings, go to the Cisco Webex Control Hub web page.


(1) Verizon 2019 report

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Webex Meetings April 2020 Update: Better usability and more intelligence for smarter meetings
Webex Meetings April 2020 update: Better usability and more intelligence for smarter meetings

Webex Meetings is evolving every day to meet the needs of our customers especially with the rise in remote working. New features being released this month span from enabling more live streaming capabilities to support virtual events, to control hub enhancements for more secure meetings, to short cut integrations with Slack for improved usability, to enabling a better mobile meeting experience with more intelligence. In addition, we’ve expanded language support to now include Czech, Polish, Romanian and Hungarian – starting first on the mobile app and will soon to the desktop app.

Live stream your virtual events

One of the most significant features of this update is the ability to live stream Webex Meetings and Webex Events to more streaming platforms. In addition to existing support for Facebook Live, IBM Video Streaming and Vbrick, we are now also support streaming to YouTube, Twitter, LinkedIn, Workplace for Facebook, and any other platform that supports the Real-time Messaging Protocol. With the number of virtual events on the rise, Webex Meetings and Webex Events are providing many more options to help you reach the widest possible audience. You can read more details in my recent blog on planning large virtual events.

Control Hub enhancements: Have you ever experienced an issue during a meeting and then have it disappear when IT comes to help? I think we all have, so we created a solution for this. As a new feature in Control Hub, IT admins can now join an “in progress” meeting from the troubleshooting page and experience the problem for themselves. Since more and more business-critical meetings are taking place via video conferencing, there has been an increased need for IT to be able to monitor those meetings and jump in to assist if things are not going well. This gives the IT admin more insight into the problem that the meeting participants are experiencing, ultimately allowing for a quicker resolution process.

Refining Webex integrations for better usability

Slack just recently introduced new shortcuts that provide simple, visual ways to interact with apps from anywhere in Slack. Users can quickly access shortcuts using a new lightning bolt icon next to the message input field, which gives you a pop-up menu with the following Webex actions:

  • List recordings
  • Schedule meeting
  • Show upcoming meetings
  • Start Webex meeting
  • Version information

When you select the action you would like to take, for example Start Webex Meeting, you will choose which channel or 1:1 conversation in which you would like to start the meeting, and then the Start Meeting/Join Meeting buttons will be displayed in the selected conversation. These shortcuts make it easier than ever to access Webex Meetings within the Slack channel – and it means no more slash commands.

WebexMeetingswithinthe SLACKchannel

We’ve also done more refinement with the Microsoft Teams integration, including the ability for hosts to share recordings directly within a Microsoft Teams channel. All meeting participants who are also in the MS Teams channel will be able to play the recording once it has been shared. This convenience means attendees will have recordings at their fingertips rather than having to go searching through email for recordings. In addition, meeting start/end notifications for meetings taking place in a Webex Personal Room will appear in the channel conversation stream.


Smart mobile enhancements

This month, we’re bringing a number of features to make your mobile Webex meeting even more intuitive with low battery detection, People Insights on mobile, deeper Ford Sync 3 integration and video pin capabilities:

  • Webex Meetings will detect when your phone battery is low, proactively offering to turn off video and switch to audio only mode. This is available for iOS and Android devices. This feature is created to minimize disturbances during a meeting
  • Mobile Webex Meetings users will now be able to view People Insight profiles in the mobile app instead of being redirected to a browser. You now have everything you need to be prepared for a meeting in the mobile app. Meeting with a new co-worker or customer? Join the meeting prepared with some background information that will help break the ice.

Background Info

  • You can already start or join a Webex meetings from any Ford vehicle with Ford SYNC® 3 AppLink® enabled. While listening to a meeting, users will now be able to view who is actively speaking from their Ford SYNC 3 touchscreen without touching or looking at their phones.


This feature will help you be more in tuned with whoever is speaking while you’re participating from the road.

  • Video pin support: When hosting a meeting, it can be important for everyone to view the same speaker or content. Now on mobile, hosts can now pin a specific video for all the attendees to view. Keep everyone on the same page and help your meeting participants follow along.

For more details about Webex Meetings, please visit the Webex Help Portal

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Serious woman using laptop checking email news online sitting on sofa, searching for friends in internet social networks or working on computer, writing blog or watching webinar, studying at home
How to create a video conferencing agenda

Hold engaging video calls with a meeting agenda ahead of time

Meetings can be a waste of time if not run properly. In fact, a 2019 study revealed the cost of poorly organized meetings would be $399 billion dollars, in the United States alone (1).

An important way to ensure meetings run smoothly and efficiently is to set an agenda prior to the call. Setting an agenda is important, so all attendees can come prepared. Often participants join a meeting, not knowing how to prepare, or what the meeting will be about. And as a result, a follow-up meeting is needed, making the first meeting more of a time-suck than a productive call.

Prioritize your time and energy

Before setting an agenda, consider these three things:

    1. Understand that you don’t have to solve every problem in one meeting

Think about what can be accomplished.

Meetings have different goals and priorities. While some are brainstorm meetings, others are status updates, or presentations on collected information or metrics data. The list goes on, but a single meeting shouldn’t try to fit everything into one. Before you set an agenda, understand what type of meeting you want to have. This will aid in how attendees prepare beforehand and in knowing how long to set the duration of the call.

      2. Consider making meetings shorter

Participants may be more engaged and less likely to multitask in a shorter meeting, knowing they can get back to their work.

Video conferencing calls don’t have to be a designated 30 minutes or 1 hour long. Yes, it’s true that sometimes that amount time is needed, but consider other approaches. For example, let’s take a brainstorm call. Try setting the meeting for 20 minutes and have participants come prepared with ideas they can share for the first 10 minutes. Then, in the second half of the call, have people try and think of additional ideas as a group. After the call, you can narrow down the ideas and send them out, and let people vote. Or set up a second, 10-minute call to walk through the top three and do a final vote.

For a read-out call, sometimes people fill space with information that is too in-the-weeds if there is not clear direction given. Consider setting a shorter call and instruct the presenter to give the top three bullet points and top three lessons learned. Or top three things that can be improved upon. This will shorten calls and keep people focused. If people are interested in more information, they can follow up outside the call.

3. Don’t be afraid of trial and error

Meetings can look and feel different. Try various methods to see what works best for your company.

People work in different ways. What may work for someone, may not work for others. After a meeting, ask for feedback. You may be surprised in what people have to say.

How to plan for and contribute to meetings

What should your agenda look like?

Based on the meeting type, consider:

  • What is the objective of the meeting?
  • How long the meeting should last?
  • How many people need to be on the call?
  • Who will need to talk/present?
  • Should everyone on the invite actually be on the call? (this is important because you don’t want people to feel like their time is being wasted)
  • How long each of those people need to convey information?

An example agenda:

Objective of call:

Example Agenda

At the bottom of the agenda (or within it), you can request what each person needs to do to prepare, or what they need to bring to the meetings. For example, do they need to send slides over beforehand? Should they come with one question to ask, etc.?

Additionally, it’s important to let presenters/participants know how much time they have, beforehand. In fact, to keep a meeting on track, you can give a 2-5-minute warning before the transition to the next topic and presenter. Because everyone will have seen the agenda and time allocated, the switch will be smoother and it won’t feel like someone is being cut off.

One last note

Remember, meeting templates can look very different based on the type of meeting. So, create yours to fit your business needs and detail it with as much or little information as it needs. You can experiment to see what works better with your employees.

Preparing for every meeting with a clear objective and thoughtful agenda will ensure a more productive and efficient use of time for everyone involved. Taking the time up front, will go a long way to ensuring you get the most out of each and every meeting.

And if you don’t already have Webex, you can sign up for the free offer, with an unlimited meeting time!


(1) 2019 study on poorly organized meetings

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Irene and Troy
Irene and Troy – A Webex wedding!

A virtual wedding on Webex

Irene Ingham and Troy Mitchell entered 2020 as a newly engaged couple with all the excitement and anticipation of being wed in the company of loved ones. However, due to unforeseen circumstances, a monumental pivot would be required if the wedding were to take place and so the couple decided to get married on Webex.

“This simply worked for us because we were able to share this special day with my entire family from the comfort of their own homes.” said Irene, “A lot of them are on the East Coast and my dad is older, so we knew that travel would not be easy. This was the best way to get everyone together and we were able to include more people than would have otherwise been possible. Plus, it gave us all something to look forward to! Most importantly, I was still able to get married and we were able to do it in a truly memorable and unique way thanks to the support of a company I love working for, Cisco.”

How one connection changed everything

Irene, a communications manager at Cisco, met Troy two years ago on Bumble, the social networking app where women make the first move and must initiate the conversation. Needless to say, that first conversation took place and the couple began their dating journey as they bonded over similar interests including their Christian faith and love of family, fitness, food and fun. Irene shared that she’s never laughed as much as she has with Troy and that this light-hearted, joyful approach to life is what made the shift to a virtual wedding so easy.

“At Bumble, we’re believers that one connection can change the course of your life, and we love that Irene and Troy are a great example of this,” said Chelsea Cain Maclin, Bumble’s Vice President of Marketing. “During this time, we see that our community of 90 million worldwide is practicing physical distancing at home. That said, we don’t want our users to distance socially just because they’re physically apart. It’s incredible to see how our community is being creative during these times, whether it’s by going on a virtual date with someone you matched with on Bumble or an entire virtual wedding experience.”

Focusing on an authentic experience for the couple and their guests

The wedding took place on Friday, April 24th in the scenic backyard of Irene and Troy’s El Dorado Hills home. Physically present with the couple were two of their daughters, Alexis and Sage. Everyone else, including family, friends, and colleagues, joined online. Everyone was dressed in their own wedding attire, brought their own drinks to toast, and watched the nuptials via a private Webex video sharing session. In preparation for the big day, Cisco went the extra mile to ensure an intimate experience for all the guests of this online wedding experience. The Cisco collaboration team provided the couple with a Cisco TelePresence SX10 Quick Set, a video system that sits atop a flat-panel display, and uses a VPN router for remote control of the camera during the wedding. With the display positioned in front of the couple, it was as if each excited attendee was actually there, celebrating this moment with the couple in their own backyard.

Cisco TelePresence SX10 Quick Set

Blessing for the union goes beyond measure

Weddings are one of life’s most joyous occasions and this wedding was no different. While friends and family joined from all over the country via Webex, everyone brought their love and joy to share with the couple. Joining from South Carolina, Irene’s father was unable to physically walk his daughter down the aisle and instead provided a recording to be shared with all expressing, in his wonderful Greek accent, the depth of his love and happiness for Irene. “I said Dad, just say what you’d say if you were standing at the altar giving me away,” said Irene.

Angelo Kornaros

Guests get transported to the ‘I do’

The ceremony incorporated as much of their family as possible. Irene’s brother, David Kornaros, ordained minister and Cisco employee officiated the wedding over Webex from South Carolina. Irene’s other brother Steven joined from Mariposa, California, and with his two daughters serenaded the couple with a wedding song. Special video messages expressing their joy for the couple were sent by Irene’s parents from South Carolina, Troy’s parents from Nevada, and their two other daughters who were in Washington and Texas. With over 200 people attending the virtual wedding from their homes across America, this was truly a country-wide gathering with social distancing of one to 2,400 miles.

webex wedding party

“We both love hi-tech and have always worked for innovative companies so it’s perfect that we have the opportunity to get married in such a unique way.” said Irene, “One of the things I love most in our relationship is that we’re always trying to find the positive in situations. Video conferencing is part of our daily work life, so we’re very comfortable bringing our wedding into a virtual setting where we can share our joy and make it fun for everybody, including ourselves.”

webex wedding

A Webex reception to remember

To round off this incredible occasion, Cisco and Bumble joined forces to bring the happy couple and their virtual guests one final surprise. Joining live from Nashville via a Cisco Webex Desk Pro was Billboard’s Top New Country Artist and ACM New Male Artist of the Year nominee, Jordan Davis. Irene and Troy enjoyed their first dance as husband and wife to the hit, Slow Dance in a Parking Lot which was then followed by 2 group dances (Singles You Up & So Do I).

Jordon Davis

With so many events having been cancelled or postponed, this wedding is a great example of how technology and creativity can come together to deliver a uniquely beautiful and memorable moment that brought joy to the couple and all who attended.

“We are so grateful that Bumble brought us together to fall in love and that Webex was there to help us tie the knot.”

See how others are staying connected with their #LifeonWebex

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How videoconferencing supports the triple bottom planet in a forest with sunshine - Usa map
How videoconferencing supports the triple bottom line

Here at Cisco we are all about collaboration – especially real-time, face-to-face collaboration. The adoption of video collaboration technologies also has important implications on a company’s triple bottom line: people, planet and profit. So, in the light of Earth Day 2020 we thought we would reiterate some of the benefits video conferencing technologies bring to businesses, the people that work for them, and for the planet we live on.


Video conferencing empowers people to own their schedule, better integrate their work and personal lives, and offers them the freedom to get stuff done wherever they are. Employees are not only employees, they are parents, siblings, friends, errand-running multi-taskers that need the flexibility of structuring their own workdays. In a study by Forrester on the economic impact of deploying Cisco Webex Meetings + Webex Rooms, companies  found that employees described that the “simplicity afforded by being able to start meetings and share content from a mobile device or to connect to a Webex video device makes movement between the home office and work office effortless.”

Cisco Webex Meetings + Devices also removes some of the barriers that comes with siloed organizational structures. Video provides a human-centric way of collaborating, and allows employees to make deeper connections within the company by reading into body language and non-verbal cues. The importance that connecting with and trusting your colleagues holds for wellbeing in the workplace cannot be underestimated. When physical lunchbreaks and watercooler conversations are out of the question, employees can still meet face-to-face with videoconferencing technologies. See how to create a virtual watercooler with your team (internal and/or external members).

Staying up to date with technology in a fast moving world, concept. A young Asian woman is using an innovative future technology to view her phone data and functions in holographic display around her


One of the most crucial benefits that videoconferencing can have on the planet, is reduced CO2 emissions from business travel. With Webex Meetings + Webex Rooms, you can interact with colleagues, partners and customers from remote corners of the world with the touch of a button. International, executive, c-suite meetings shouldn’t be equivalent with airline miles: with dedicated room systems such as the Cisco Webex Room Panorama, you can meet eye-to-eye and feel like you are in the same room from across the globe.

According to the 2017 data from Global Workplace Analytics, remote workers have the same effect on air quality as planting a forest. They also estimate that remote workers who work outside of the office 2-3 days a week have the potential of reducing greenhouse gas emissions by 54 million tons every year. By deploying and adopting Cisco Webex video collaboration software and hardware you are empowering your employees, helping reduce travel-related greenhouse gas emissions, all whilst experiencing true meeting magic.

Cisco Webex video collaboration software and hardware.Cropped shot of a handsome young man making notes while working at home


Then there’s profit. Not always the most exiting topic, but it is something that is essential for maintaining a healthy business. Forrester found that businesses that implemented Cisco Webex Meetings + Devices reported productivity increases from reduced time starting meetings, saving over $21.3 million dollars in productivity costs.

Further, less miles travelled means bigger travel cost savings: “After organizations got a taste for how real the video and holistic collaboration experience was, they started exploring ways to reduce travel costs. Interviewees reported IT teams choosing to hold annual meetings virtually instead of in-person, saving over $100,000 in their first year.”

Read the full Forrester TEI report here

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Employee whiteboarding with a house design guide, and making marks using the webex coloring tool
Creating digital teams in Webex Teams series — Chapter 3: Whiteboards, no line on the horizon

Creating digital teams in Webex Teams series

The “Creating Digital Teams in Webex Teams” series will spotlight techniques in managing and inspiring remote and #WFH teams.  Learn how the Webex Platform and Webex Teams can help transform your remote team into an engaged, creative and productive team no matter if people are across the hall, town or globe.

Managing a digital team using Webex Teams

As a people manager at Cisco, I manage a team spread across multiple time zones and countries.  There are many #WFH resources out there these days but for this series of blogs I thought I would focus on how to build and manage a digital team using the Webex Teams Platform.

For this blog we will be covering helping unlock your team’s creativity and engagement with infinite whiteboards in Webex Teams.

No boundaries

If you haven’t guessed already, at Cisco Webex, we work remote…. ALOT.  We can empathize with what it takes to work remotely better than most companies on the planet.  So, when we set out to build tools for our customers, we strive to make the virtual experience just as immersive, engaging and maybe even better than being there in person.  One way we do this is by bringing humanity and creativity into the collaboration workflow using what we call, Infinite Whiteboards.

In talking to our customers and looking at ourselves, we know that people collaborate in a lot of different ways.  Inside Cisco, we use whiteboards everywhere, it’s just part of our culture.  Many would agree that it’s easier to just draw out what you mean to communicate a new idea or a way to think about something different or just have fun.  In many of our physical locations, whiteboards are prevalent everywhere, even most of the walls are whiteboards.  So, we thought to ourselves, how do we reimagine that very human experience of collaboration and digitize it?  Answer, infinite whiteboards.

Get started with whiteboards

Get Started with Whiteboards. A whitebard dasshboard with Big Ideas Room Creativity Workshop and the tabs reading messages, people, content , and schedule

Click on the space in Teams that you want to meet/chat in and you will see in the space categories (messages, people, content and schedule), click on Content (green arrow) and then Whiteboards where the maroon arrow is located to get to the whiteboards.  From there you can select a new whiteboard from whatever device you happen to be using (laptop, tablet, phone etc) and just start drawing.  If you happen to be in a meeting, everyone in the same meeting (virtually or in the same room) will also see and be able to engage with the whiteboard using whatever device they have in their hand or in the room.

It’s alive!

Get Started with Whiteboards. A whitebard dasshboard with Big Ideas Room Creativity Workshop and the tabs reading messages, people, content , and schedule

Once you have opened up your whiteboard and started working on it with your team, all of the changes you make are automatically saved.  Anything you draw, add/remove stickies, etc all are saved magically.  Anyone that is invited into the space can pick up where you left off in the whiteboard and continue.  This makes working with teams really dynamic and fun.  Why is this important? As a manager, you can be much more inclusive with your team members when the tools can help facilitate everyone’s input when and how they want to contribute.

Share It

post snapshot and download. Image of the bottom right corner of the whiteboard that shows a Post a Snapshot and Download buttonOn the bottom right corner of each whiteboard there is a share button.  When you select that button, you will be able to Post a Snapshot of that whiteboard into the Teams Space you are in or you can send it out via a text message, email or post to another site as a PDF.

Examples of where to use whiteboards

With my team we often use whiteboards in many of the planning and strategy sessions we do both internally and externally (yes, you can do this too with people outside of your company). However, some other examples of using whiteboards:

  • Daily / Weekly stand ups or reviews with the teams
  • Project kick offs
  • Customer discovery sessions
  • Network topologies
  • Marketing Events
  • Storyboard design
  • Executive Workshops
  • eLearning / Concept development

Hopefully whiteboards was something that you are able to incorporate into your next remote team building session.  Stay tuned for Chapter 4: Webex Teams and Microsoft, the sweetest thing.

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Working remotely with Webex. Office desk workspace and table background from top view above flat lay objects. Modern minimal design desktop for creative working. Minimalism concept.
Tips for WFH when everyone else is home

Stay on track from home with Webex

So, you’re working remotely how’s it going? If you’re like most people, its an entirely new experience. If you’re like me, you’re dealing with parenting, homeschooling, limited personal space, and cabin fever, all while keeping up with work. 

I’ve been a remote worker for six years now, thanks to tools I use every day like Cisco AnyConnect VPN, Cisco Webex Meetings, and Webex Teams. The transition to working remotely was easy for me back when I was all alone in my home office, my husband was away working in his office, and my kids were in school. Now that everyone in my household is working and schooling from home, I’ve had to make some adjustments. 

I’ve gathered a few real-world tips here for any of you who, like myself, are not only remote working, but also at-home parenting, teaching, self-caring, and everything else we’re doing in our homes now. 

1) Wake up, take a shower, and get dressed

  • Keeping some semblance of a normal routine has been crucial for me. I’ve gotten some time back in the mornings since I’m not getting my kids up, making them breakfast, and getting them off to school early in the morning any longer. Now, I get to enjoy a shower, drink my coffee, take care of my appearance, and revel in a little quiet time before all my new “coworkers” are awake and my workday begins.
  • When getting dressed, I go for a “business on top, yoga on the bottom” look. I’m on video meetings all day long, so maintaining a professional experience is necessary (usually, I can only be seen from the waist up). However, there are times I have to stand up and walk around, so being appropriately dressed on the bottom is important! No one wants to be that Webex legend who was on a meeting with no pants. Yikes!
  • I recommend dressing all your new “coworkers,” too—kids, spouses, partners, or anyone else who’s at home with you. Unexpected cameos in video meetings are common, and we’re guessing your family doesn’t want to be Webex legends either. Here’s my husband crushing the look. 

I recommend dressing all your new “coworkers,” too—kids, spouses, partners, or anyone else who’s at home with you. Caroline Wright's husband wearing a dark blue jacket a lilac button up shirt with purple and lilac tie wearing khaki shorts

2) Make it clear to family or roommates when you’ll be available and when you will be in meetings

  • I have a 14yearold, a 9yearold, and a 47yearold. They all need me or want to speak with me throughout the day. I have learned to set clear expectations for when I’ll be available and when my office is off-limits. I typically accomplish this by yelling at everyone about five minutes before my meeting starts: “I am about to start a meeting! I’ll be done at 3 pm!” or “I am in a customer/public meeting until noondo not come in my office, and NO FIGHTING!”
  • This won’t always be successful. My sons and husband have wandered into my office at times. If this happens to you, don’t sweat it. Life happens. Everyone is settling in to this new way of working, so forgive yourself and others if this happens to them, too. If your kids are feeling lonely, share your space with them. My younger son likes to bring his laptop into my office and sit next to me doing his quiet work while I’m on my video meetings–he knows how to stay out of camera view, and it’s fun for me to have him there beside me, both of us working sidebyside.
  • Be aware that others are in the same boat, juggling kids and priorities while doing their best to show up professionally as well. Grace and patience are something we all need to keep in mind for ourselves, as well as the people we’re working with.

3) Make the most out of your remote work environment

  • If you’re going to be on video meetings, make sure you have soft, natural lighting and that your surroundings are “video ready. Working from your bedroom? Make your bed and scoot that pile of dirty laundry out of view. Working from a shared space? Buy a screen to place behind youit will block out any of your surroundings so the focus can be on you. Many online retailers sell a variety of beautiful folding screens that can be used while you’re working and folded and put away when you are done. 

CarolineWright'ssonphotobombinghermeeting. Son peaking in from behind the door wearing red hoodie while Caroline wearing a white dress jacket and black glasses sees reflection and shows a smirk

  • A personal video endpoint device like the Cisco Webex DX80 is a gamechanger, but video works great with laptops and mobile devices, too! For the best video experience with any device, ensure your video camera is at an ideal level. You’ll want your camera at or above eye level to avoid the unfortunate “camera up the nose” look or the dreaded double chin.

    If you don’t have a fancy laptop stand, use a stack of books, puzzles, or an empty box to ensure your laptop and camera are at an appropriate viewing angle. You want to make sure you show up nicely in your video view. Before joining a Webex Meeting, you will see a preview of your video, which is the perfect time to adjust your hair or your camera angle.   

remote office laptop atop board games including roundies and cadoo on top of a foldable table and rocking chair used as a deskchair

  • Anywhere can be a remote office. Use what you have!
  • Use a headset. I love, love, love my headset. It has excellent noisecanceling capabilities, so when my kids decide to reenact WWE or my dog goes crazy barking at squirrels, that background noise doesn’t make it into my meetings. As a best practice, I keep my line muted when I’m not speaking or presenting. When I do speak, it’s great to know those noises won’t become a distraction for the other folks in my meeting. The headset also helps me tune out the distractions that may be happening in my house.

4) Block out time on your calendar for lunch and breaks

  • Seriously. Do this. Especially if you have kids who aren’t old enough to make their own lunches, launch their virtual classroom tools, or just need some hugs during this crazy time. Blocking out time on your calendar helps ensure you are taking care of yourself and those who depend on you. It also lets coworkers know when you’re unavailable. Take a break. Eat lunch with your partner or kids, walk outside (six feet away from others, of course), put that stack of laundry in the washing machine.

I hope these tips will help you adjust to working remotely. Please reach out to me with any questions on how my family and I are making this new life work for us. We’re not perfect, but we’re making it work, and I’m happy to share our experiences. 

Learn more with guidance on working remotely

Learn More

Embracing the rise of remote working 

How video improves communication during any conference call

Getting more done in less time with Webex

About the Author, Caroline Wright

Caroline WrightCaroline leads the Enablement efforts for Cloud Collaboration Customer Success at Cisco. She is passionate about creating a welcoming culture where ongoing development and education deliver a world-class Customer Success team for Cisco’s Collaboration suite.

Before Cisco, Caroline had over 10 years of SaaS industry experience in sales, customer service, and training. She lives in Holly Springs, North Carolina, outside the state capital of Raleigh with her husband, two sons, and their dog. She loves going to the beach, traveling, reading, 90’s hip hop, and honing her mad trivia skills. Connect with her on LinkedIn.


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In a world without sports, we can still live our best #LifeOnWebex
In a world without sports, we can still live our best #LifeOnWebex

Connecting fans with sports with #LifeOnWebex

So often, sport provides a respite from a chaotic world. It brings people together around a shared passion and offers a welcome distraction from our stressful lives. But what happens when that too goes away?

Today, the importance of technology in bringing people together has become more apparent than ever, which is why we have been working hard over the past few weeks to leverage our partnerships across the sports and entertainment industries in meaningful and relevant ways. By working together with our partners at the United States Golf Association, City Football Group, Jimmy Kimmel Live and more, we’re trying to bring some of that connection to fans around the world and showcase what #LifeOnWebex is all about.

Here’s a look at what we’ve been up to:

Connecting players with fans

Together with New York City Football Club, we launched a program entitled “The Friendly Match” connecting players from the club with local fans via Webex to help lift their spirits. I highly recommend checking out this heartwarming kickoff to the series and stay tuned for episodes all week long on both NYCFC and Cisco’s social channels. Plus, check out NYCFC social channels as host Ian Paul Joy interviews players multiple times per week via Webex.

Best of golf

We partnered with golf influencer Erik Anders Lang to host the largest pro golfer podcast ever via Webex, featuring seven of our #TeamCisco ambassadors. The group discussed everything from how they’re keeping busy, to swing thoughts, dream destinations and more. #Squadgoals, indeed. We’re also supporting’s new project “That’s Debatable,” where GOLF editors are using Webex to face off in a March Madness-style bracket debating hot topics in the game.

Keeping Hollywood connected

We’re also keeping Hollywood connected by helping shows like Jimmy Kimmel Live broadcast remotely. We’ve been working with Jimmy Kimmel Live for six years now, and like many of our customers, they use a mix of Cisco Webex devices and collaboration software. Check out the clip below of Jimmy interviewing Ellen DeGeneres via Webex in a recent episode.

Supporting what matters

Finally, we were honored to be a part of in Global Citizen’s One World: Together at Home special event that supported the World Health Organization’s global fight against the pandemic. The event featured incredible performances by artists like Lady Gaga, Chris Martin, John Legend, and more, and raised more than $125M towards the fight against COVID-19. If you missed it, you can watch the performances from the event here.

Be sure to stay tuned to the @Webex channel over the coming weeks and months to see how our partners and athletes are living their best #LifeonWebex.

Learn More

How to have fun, virtually

Take Instruction to Webex: Connecting one pilates enthusiast to another

Webex bridal shower: Bring remote teams together when it counts

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How to launch a community with Webex Teams. Young woman looking at video
How to launch a community with Webex Teams

Learn best practices and the tools needed to use Teams like a boss

Webex is known for the Meetings platform, but the newest addition to Webex is a complete collaboration platform called Webex Teams. Teams is a messaging app with video conferencing capabilities built-in. It is an extremely secure solution with bots, integrations, desktop sharing functionality and more. This article will go over what Webex Teams is and how to use it when starting a virtual community as a resource space for a FAQ, office hours, or even an office watercooler. Don’t know what Webex Teams is? Here is a quick overview.


Why Webex Teams over Facebook Groups or other chat apps

  • Facebook is a great tool and I use it for my family and friends, but it can be too distracting to get work done as you can get constantly wooed away by shiny distractions in the news feed and sidebar.
  • Extremely secure. Our model has a core layer and a security layer that are kept separate from one another. See Security Whitepaper.
  • We don’t sell and collect data
  • Video, whiteboarding and desktop sharing is native within the app
  • No multiple account logins or workspaces. You can have different people from different companies join your Webex Team space without switching between different organizations to messages users. Email doesn’t function like that. Neither does Webex Teams.
  • Teams can also display the presence status of end-users if they’ve been away, are in Do-Not-Disturb state, on a video (orange camera icon), sharing their desktop (red rectangular icon) or on a phone call. The bottom image provides the avatars of end-users that have read your messages, such as green as available or red crescent moon for Away/DND.

Prescense Notifications.
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Read receipt avatars.
  • Webex Teams is FREE
  • No messaging search limits or restrictions
  • Search everything.  Searched keyword, user, date, or another parameter. Attach files, like PDFs and Word docs, and search within those files too.No alt text provided for this image
Search tab and options.

A virtual community use case – Webex Ambassadors

We will use the Webex Ambassador Community as a case study for this article. Webex Ambassadors started as Spark Ambassadors back in 2016 as an internal Webex community of developer evangelists and it has evolved and grown over the years. This community now has over 2,600 members globally. It also includes various Special Interest Group spaces for various topics. I will break the article down into five categories to start your community.

  1. Promoting Your Community
  2. Setting up Webex Teams
  3. Managing Your Community
  4. Bots & Integrations
  5. Tips & Tricks

Promoting your community

Landing page

The first thing you want to do is have a site that gives users an overview of what they are joining. You can check out Here is our “Join Now” call to action button to join the community.

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Code of conduct & community guidelines

These are policies or best practices for your community. You want to make sure you cover rules of engagement, ethics and legal issues, spam, and how users can post. Here is an example of the Ambassador Code of Conduct & Guidelines. Every user must agree to the code of conduct before they can join the space. This is listed in our web form.

Inviting users & automation with a sign-up form

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Here are some cool tricks you can do with Webex Teams workflow integrations. Having an auto-sign up using Typeform or Google Forms is rather easy. Applications like Zapier or makes it a lot easier to integrate these applications. For example, you can have a workflow that once a person signs up on Formidable Forms, they are added into a mailer, like Mailigen, then added to Smartsheets and then finally added into Webex Teams.

We have other ways end users can join your community spaces such as using the bots and integrations. We will dive more about this in the Bots & Integrations section.

Install the desktop & mobile Teams app

First, download the Webex Teams app. You can use Teams on multiple devices, from the browser on your computer’s desktop to a mobile phone. It’s best to use the native desktop app instead of the browser as it will have more features.

Setting up Webex Teams

  • Create a team, a space and add moderators. The video below will show how to create a team and a space. If you need an overview of what a Team and Space, it is explained hereWebex Jargon: In the Webex world, we call “channels”, “spaces” because we associate them to physical spaces, but just virtualized. If you ever have to use the Webex app with a Webex Rooms video device, you’ll see it associate to a space (not using Bluetooth) using ultrasonic frequency pairing for desktop sharing and video conferencing purposes. That office space also has a physical video device tied to that virtual space in Teams. Check out a demo here.
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Note: Cisco Intelligent Proximity pairing uses high-frequency sound in the 20kHz to 22kHz audio frequency range to establish a connection. Here, Webex Teams is my app to control my work from home device, the Cisco Webex Desktop Pro.

Here is a quick video on how to first create a Team and then a Space in Webex.


  • Create a space. Click on the “+” icon to create a space and give it a name. Here we will call it “Webex Community.”
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  • Add members. Next, go to “Members” and add a team member. You can add them by entering the user’s email address.
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  • Add moderators. Once you add them, you can “right-click” on the name and “Assign Moderator of the Team.”
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  • Manage & customize your space. Here we will add space icon images and disable the function of @all as it can be annoying if there are thousands of people in a space being notified. We will also recommend converting the “General” space into an “Announcement Mode” space. If you need to share important information with your team, without the distraction from other conversations happening in the space, you can use announcement mode in any moderated space just for announcements. On teams, the only space that’s moderated is the General space so that’s the only space where you can use announcements. Only the space moderators can post in Announcement Mode spaces.No alt text provided for this image
  1. To enable, go to the General space -> Moderator settings -> “Disable @mentions to all” and “Turn on Announcement Mode.” Once enabled, users will see this notification.
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  • Add a space name and image. You can change any space name except the General space for your team. Furthermore, any member can change these details unless the space is moderated, then it must be done by a moderator. You can also change a space picture, by uploading a picture for the space. The file has to be under 10 MB and ideally a square image between 200×200 pixels and 1000×1000 pixels.No alt text provided for this image
  1. To change the Space image, go to Edit space settings -> Click on the camera icon and “Add Image.”
  2. To change the Space name, double click the space field to enter a name.
  • Public or private spaces. Creating a moderated space means that only moderators can add users to the Team. By default, all spaces are a Private space or an invite-only space. Public spaces can be created if you add the EURL bot, which we will discuss later. Overall, this is how you can control who joins your community.
  • Enable restrictions for guests in Team spaces through Webex Control Hub. Webex Control Hub is the administrator portal page to configure Webex. As a moderator, you don’t need access to this, but if you want to set various global permissions, you need to ask your administrator to grant you access to set this up. One example is to control how people are added as guests to team spaces, they aren’t members of that team. You can prevent these guests from adding and removing participants, changing the space name, and editing space settings.
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  1. Go to -> Services -> Scroll to “Team Guest Restrictions”
  2. Toggle Enable restrictions for team guests to on.

Managing your community

  • Multiple moderators. As your community grows, it is ideal to have multiple moderators to help monitor if chats are in compliance, to delete inappropriate messages, add or remove bots, and to perform backup moderator tasks. Bonus Tip: Try to have moderators from different parts of the globe to cover various time zones for additional support.No alt text provided for this image
  • Post rules on a monthly or quarterly basis. It’s always good to remind your community the do’s and don’ts when posting in a space. Here’s an example of what we send in our Ambassador space. Note that this is a template using Markdown formats and then how it would look like rendered in the space.

Hello 👋🏻 Ambassadors, we want to share a few **Ambassador house rules!**

**Rules** 📜

  1. 💬 Before asking questions in a space, please check Google or specifically the [Help Portal.](
  2. ❓If you can’t find your answer, post your question in the appropriate community space. For example, technical questions should be posted in the Engineering space.  Learn about these Community Spaces [here.](
  3. 👊🏻 To help us keep it fun, helpful, safe, and friendly, we ask that you comply with our [Community Code of Conduct.](
  4. 🙊 Do not use the **@all command, create a new Space, add bots or add users to the Spaces without [signing up as a Candidate.](**
  5. 🤔 If you have support questions, including certificates, please direct your message @ModeratorName.

Let me know in a DM if you have any other suggestions or have questions.

**Have a great weekend.**

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Rendered markup.
  • Notifications. A space can get noisy especially with thousands of users messaging. You can customize how you want to be notified in a space.
  1. Go to the Space -> Settings Icon -> Notifications. As a moderator, I only respond to @Mentions only.

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  • Place a spotlight on power members of your community. Whether you’re highlighting customer stories, testimonials, or users who represent success, take an opportunity to frequently recognize stars in your own community.

Bots & integrations

Below are some essential bots to help you start and grow your virtual community.

  • Email2Teams bot. The email2teams bot will take all the participants in an email thread and migrate the conversation to Webex Teams. This is a great way to invite new users to Webex Teams as anyone not already signed up for Teams receives an email invitation. Once registered, they’re automatically added to the space. Here’s how to use the bot.

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  1. Open your email. In the ‘To’ line, add the emails of the users you want to invite in the space. In the BCC line, add “” (the ‘To’ & ‘CC’ fields won’t work).
  2. The bot receives your email, creates a Teams space with the ‘Subject’ as the title, then leaves.
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  • EURL. The EURL bot is short for “External URL.” The intention of this bot is to create a public space and provide a URL where users can click the link, enter their email and join the space. Let’s add the bot, “” to the space.
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  1. Once you add the bot to the space, it will provide you various commands. Here we will open up this space externally to users outside our organization email domain, which is
  2. To add external users outside, type “Eurl internal off”
  3. The URL that was generated is: Feel free to join the space to test the bot out.
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  • Once you click on the EURL link, an end-user can join this space by clicking on the URL that was generated. You can learn more about the bot here on the Webex App Hub.

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  • Power Pack. This is a very handy tool that is used to invite new users to a new space or into an existing space. It is a free service that bulk add users by uploading a CSV file. You can also send broadcast messages to multiple spaces at once. Learn more about the bot here.
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  • Translate bot. There are a lot of translator bots on the Apphub like Chinese, German, Filipino, French, and more. You can add these bots into a space. Here is an example of an English to Spanish bot for our LATAM Ambassador community. You just @mention the bot and enter the text you need to be translated. You can learn more about the bot here.

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  • Inquire bot. This bot isn’t meant to be deployed in large spaces, but it has been proven useful in areas where there needs a way to track FAQ or in this case bugs. In this example, this is an internal space to post bugs for Webex Teams. You can see users posting images and answers and then engineers and product managers posting an answer in the space and it automatically ties into Jira to create a case. The Inquire bot is a knowledge base bot and has three main functions.

1) Ask Questions – Capture questions that were asked inside a Teams space. Here the end-user is asking to file a bug and is @mentioning the Inquire bot.

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2) Get Answers – Provide a way to answer those questions and ensure the original questioner receives the information they need. You can @mention the bot and answer in the space, or you can click on the “here” link and answer on the web as well.

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3) Gather Knowledge – Assemble a knowledge base of all the information that is gathered amongst Teams spaces. You can also export the FAQ to a CSV file.No alt text provided for this image

You can learn more about the Inquire bot here or check out the demo video below.

  • Webex Ambassador welcome bot. This is just an example bot to welcome new Ambassadors to our Webex community and outlines a set of rules to adhere to. The bot will 1:1 the new user that is added to the space and send them this message. The bot monitors new memberships and must be in the same space the end-users are joining. The code is on Github if you would like to implement it for your own community.

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Tips & tricks

  • Space titles with EURL. Having a title is important. If you want an external space and not having people to @mention the bot to know what the space URL is, it’s best to add it in your title. Here is an example title for the xAPI Developer space with the EURL link.
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  • Use reactions as a way to poll users or use Pollbot. Here is an example to use the “thumbs up” as a way to poll users. You can use reactions or if you want to get more detailed you can use various applications like PollBot or you can use free web polls like Polltab.
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  • Use threads. Make sure people are aware of the “Reply to Thread” option to keep communications easy to read. Just hover over the message and the “reply” arrow will appear.

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Reply thread conversation.
  • Support spaces. Within Webex Ambassadors, we created a specific space for support. On our website, we specifically told users to join this space for issues with their certificates or application. This helps cut down noise in the General or main community space. You also want to make sure your moderators will be seen by your end-users as support. Be prepared for this.

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  • Create a space directory. There are a lot of communities and spaces you can provide for your company by creating a directory website. These spaces, people can join by click on the”Join” created by the EURL bot. You visit this actual site, here.
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Final thoughts

Overall, this is just a quick way to start a community in Webex Teams. If you have questions, leave a comment. If you find this article helpful, please follow me and share this blog! 👍🏼

Bot credits

Thank you for the following people making the Ambassador Community bots. Note that if the bot isn’t on AppHub, it isn’t Cisco TAC supported. Cisco owned Integrations include: Email2Teams. This bot was created by former Webex Innovation Team Member, Marcello Federico. The following bots were funded by the Webex Innovation Team and created for Ambassadors: EURL bot created by Cisco TME Randy Birdsall; created by former Cisco SE, Brad McAllisterInquire Bot, created by former Webex Innovation Team Member, Aman ChabraWebex Ambassador Welcome Bot on GitHub, created by Cisco SE Marcel Neidinger.

Learn More

Connect with all blogs in the Creating Digital Teams in Webex Teams

See all of the Webex Teams Releases here

Webex Teams — say hello to the new in- space design

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Make online learning more effective with these best practices. Young woman student working on laptop sitting in library at home
Make online learning more effective with these best practices

Cisco Webex Research Blog Series

The Design Group at Cisco is a global team of Red Dot Award winning creatives who explore peoples’ needs through research and empathy to make the world a better place to work. This series explores their research and some best practices to make everyday interactions more effective. 

Read all the blogs in the series

Implementing best practices in online learning

As more and more learning moves online, educators and students are scrambling to figure out how to make online education effective. The research team at Cisco Webex spent time with educators and students to understand their needs and challenges in the online learning environment. Based on the interviews with 39 educators and students in the US and Europe, we have compiled a list of best practices that could help educators and students to get the most out of online learning.


  • Test Class If this is your first virtual class, then do a test class with a colleague. This will help you get acquainted with the meeting tool. Test out scenarios that includes sharing screen, muting the microphone, turning off and on the video and muting students
  • For the actual class itself, join the meeting 10 minutes early and ask your students to join early as well to iron out any audio or video issues before the beginning of class.
  • Effective role-taking If taking attendance is required for your class – call out names and have students feel comfortable talking through their microphone. This is more effective in a small class scenario.
  • Class engagement To ensure class engagement, structure your class into 15-20 min intervals spaced by activities that involve discussion with everyone. Additionally, ensure you content is a mix of one-way lecture as well as content sharing (using screen-share) which can bring variety to the class.
  • Improve engagement Class engagement can also be improved by having students type their questions into chat. Have the chat panel open and try and keep an eye if questions are coming in.
  • Having your video on during the lecture will help students feel comfortable about sharing theirs and help them be more engaged. See how video improves communication during any conference call
  • Encourage your students to have their video on – this will help you understand how to the class is feeling and also help students be more focused. See how turning on your video is a better way to communicate.
  • Record classes so students can go back to it when in need
  • In case of ambient or background noise coming from one of the participants in the call – as a host you can mute that participant during class or even mute all if needed.
  • Schedule office hours online with students to ensure they are doing okay with the transition to online classes. This also presents an opportunity for students to provide their feedback
  • If possible, end class 5 minutes early so students have the time to switch to their next class in time.


  • Thwart technical issues Check your audio and video settings to ensure that they are working properly. If possible, join the class a few minutes early to triage any technical issues.
  • Chat Use the chat option to interact with your peers as well as your educator. Check out how to get started with Webex Online Classes
  • Office hours Connect with your educators 1:1 during office hours for follow-up questions and clarifications.
  • Video on Keep your video on so your instructor as well as peers can see you. However, if you experience bandwidth issues, turn off your video so you don’t miss out on the class.

Please be on the lookout in this space as we share more tips on how to improve online education experience based on our research and connect with all of our blogs here.

Learn More

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Blackboard Learn and Webex join forces to expand the reach of education

 About the Cisco Webex Research Team

Kathryn Parkes, Senior UX Researcher
Kathryn is an experienced user researcher based in Dublin, Ireland reporting into San Jose. As a member of the UX Research team, she leads research projects across the Webex Suite working with various Cisco Collab teams in Ireland, US and across Europe. The team use a broad variety of research methods, including user interviews, usability testing and benchmarking studies, to get a deep understanding of Webex user needs.

Varshine Chandrakanthan, Designer User Experience
Varshine loves observing people and their actions – hence she decided to become a User Researcher. She is passionate about creating an impact to people’s lives and loves to volunteer for education and human rights programs. Her interests include designing tattoos, illustrating for books, eating cake and meditating.

Mani Pande, User Experience Manager
Mani leads the user research team in San Jose. Her team is responsible for understanding the needs of Webex users to inform product strategy and direction, and ensure that the software we ship is not only simple and easy to use, but also delightful. You can find her and her team members huddling with Webex users understanding how they use our software and mapping opportunities of improvement. In another life, Mani worked as a reporter for the Times of India, India’s largest selling newspaper, covering media and crime. Outside of work, Mani loves to travel, cycle, run and cook. She posts photos of food that she cooks and places she visits on Instagram.

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The Ultimate Webex Events Guide from Start to stream in under 2 minutes. Happy smiling business man using digital tablet
The ultimate Webex Events guide: From start to stream in under 2 minutes

Using Webex Events to live stream

In a digital-first world, companies are rethinking their everyday means of communication. So in a time when digital events are becoming more common, how can we continue to enjoy the physical events, digitally?

Cisco Webex has several solutions to help address this. Here, I’ll walk you through how easy it is to use Webex Events, or known as Webex Event Center, to do a live stream. This blog came about after assisting Capital Factory, USAF and AFWERX, to virtually host their SXSW conference. Secretary of the Air Force Barbara Barrett and Assistant Secretary of the Air Force for Acquisition Tech & Logistics Dr. Will Roper were among the main speakers for this live event. In less than 48 hours of planning, they were able to virtualize an 8-hour event using 15 different Webex Event panels, which hosted over 122 panelists, and 184 Webex attendees. This also included a Webex integration into a Youtube live stream bringing together close to 5,000 people from different parts of the world. You can check out Capital Factory’s blog on how they pulled it off here.

Capital Factory & AFWERX Live Stream

Here’s a great overview of what Webex Events can do.

Scoping your event

The first question I get about live streaming an event is, “Why should I use Webex instead of Facebook Live, YouTube, or other live streaming services?” The simple answer is this: if you want to bring in multiple people around the world in a panel format, do live audio Q&A, and also stream out to attendees, this is the best solution. Furthermore, with Webex Events, you can also have up to 200 dedicated endpoints to be in the Panelist meeting. Endpoints will always provide the best audio and HD video experience in meetings. However, you can also use an HDMI/USB Camera switcher or adapter card if you do not have a Cisco endpoint and use your own video camera to record the event. Below is a list of the main differences of Webex Meetings vs Webex Events. Note that you still can use Webex Meetings for Live Events.

Webex Events vs Webex Meetings

Virtual event planning

Let’s take a step back on what Webex is. Imagine that you were at the physical event and on-site. You would have to visit each floor or room to see the actual event. Here, we created 15 different Webex Event links or URLs. Imagine these links as a “virtual room.” You will provide and invite your panelists and attendees to these links. Since Capital Factory had 15 different panels, 15 different Webex links had to be generated.

If you’re curious, how Capital Factory structured the event, you can see it here.

Understanding Webex Event roles

There are four main user roles in Webex Events. The Attendee, which is the viewer joining your event and then the Panelists, which include the Host and Presenter. Below is a consolidated list of the roles of the Panelists. Think of the Host as the admin or creator of the event that can mute, un-mute, expel users, start the recording, and answer Q&A’s. The Presenter has some of the same capabilities as the host, but you want to have a specific user focused on their tasks for the online event. We recommend a minimum of two Panelists (Host + Presenter) if you want to have a smooth event. Learn about the roles here.

Setting up Webex Events

For the purpose of this blog, we will just focus on the main setup options. The configuration below takes less than 2 minutes.

  1. Go to your Webex site and click on “Webex Events”. Typically, it would be

2. Once in the Webex Events section, go to “Schedule an Event.”

3. You will notice a lot of options to schedule your event. The red arrows are the main touchpoints to configure in order for you to start your meeting. Once you are done with your settings configuration, click on the “Schedule This Event” button.

4. You will now see your Event Information. You can always go back to “Site Events” to see your scheduled events. You can manually start your event by going to the “Start Now” button.

5. The Webex app will now download and install. In this setup, I used my Webex Desk Pro as my video endpoint. You can see the other button options as a Host.

You can use the “Start Practice Session” feature as the “backstage prep” for your event. This is where the Panelists can talk with each other before and after the panel and the Attendees cannot hear what’s going on.

You can control the Attendees and participants for the event with the “Mute on Entry.” The “Unmute All” is used if you want to open the floor for audio Q&A.

Webex Events also has a few cool features if you need to quickly add a Panelist. You can provide the Panelist the SIP or phone dial information and Panelist password by going to the top left, Information or “i” icon.

Finally, you can also email a Panelist the Webex Event information or if you are in a pinch, in the unfortunate event a Panelists PC reboots or crashes, there is the option for Webex to call their phone and automatically join.

Joining the event

Attendee View

This is the email invitation that the attendees will receive once an event is scheduled. Note that the event password is in the email.

Upon clicking the big green “Join event” button, the Attendee will now enter their information and event password. You can join by downloading the app which is done automatically as you hit the “Join Now” button or you can use WebRTC by clicking “Join by Browser.”

Desktop App

This client is in WebRTC mode. Once in the meeting, you can use the Q&A panel to ask the Panelists questions, raise your hand, provide feedback or even take polls.

Apple iOS Mobile app

Here you can see the join flow and the variety of options that you have with the mobile app. Webex is also supported on Android as well.

Once the event has ended, the platform can automatically send out surveys and you can configure various “Call to Actions” such as a website popup.

Integrate with YouTube and other platforms

You can integrate Webex to YouTube or Facebook Workplace using partners like VBrick or REC.VC. Take note that VBrick only supports Webex Meeting Center, not Event Center. REC.VC supports both since you add REC.VC as a participant into Meetings or Events (as a Panelist) and it streams it out to their service.

Below is the setup page of REC.VC. You can add any SIP or H.323 endpoint and even enter a PIN. All video can be recorded on their platform if you want to keep your video private. You can join the Webex Teams Community here to learn more. You can start using REC.VC immediately by signing up on their 14-day Free Trial.


Webex can record your event and transcribe your meeting. This becomes very helpful if you want to search for various keywords and jump to specific parts of an eight-hour-long event. If you want to keep your meeting internal, you can use the native recording functionalities in Webex, or use VBrick or REC.VC. The downside of external third-party platforms like YouTube and Facebook Live is that your content is now public and is owned by the 3rd party streaming platforms.

Free Webex & resources

Sign up here to get Webex for free. This package gives you desktop and mobile access for 100 participants, toll-free dial-in, screen sharing, recording and more.

Also, check out our Webex Business Continuity Resources Planning site. It has advice and technology recommendations for dealing with operational infrastructure challenges during this period of Remote Work with great end-user “how-to” guides.

[Update March 24]: Here’s a nice recording that goes into a deeper dive on Webex Events Training. Check it out here.

Cisco Offering Webex Events 3000 Free to Customers

Cisco is also extending an offer of providing Webex Events 3000 to customers for free. One month of service is provided for one (1) Named User and must be renewed and approved if the extension needed. Webex Audio (if required) can be added at Standard Discounts. Of course, customers can choose to use VoIP only at no cost if they choose to. This offer needs to be ordered through the partner.

Community support

Join the Webex Ambassador Community on Webex Teams and sign up as a Candidate if you have questions.

Final thoughts

Live streaming a panel isn’t difficult once you go through a practice dry run. Cisco is here for you during these hard times. Please read the blog from our CEO, Chuck Robbins, about our commitment to you.

Overall, this is just a quick overview of how to use Webex Events. To learn more, please go to If you need immediate access to Webex Events, please reach out to me and I’ll be happy to host one for you.

Stay tuned for more blogs on live streaming best practices. If you have questions, leave a comment and share this blog!

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How Live from Home is bringing artists into the Cisco community

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How Live from Home is bringing artists into the Cisco community. Banner that reads Live From Home . Cisco's first music virtual event. A weekly virtual series to inspire hope through the performing arts with AppDynamics and Cisco Webex. Background picture of a 70s theme looking living room with green furniture yello pillows, turquoise crystal lamp and a beagle dog curled up on the couch with sleepy eyes
How Live From Home is bringing artists into the Cisco community

Front row seats at Live from Home

Cisco has always believed in using technology to improve lives around the world. What better way of doing that than combining music and technology to deliver a performance?

LiveFrom Home Event

On April 7, 2020 Cisco Webex and AppDynamics worked together to put on an event that paid artists in need and gave 653 people the unique experience where you can support artists and nonprofits from the comfort of your home while getting a “front row seat” to weekly concerts.

The event, Live from Home, was streamed on Webex Events and gave four artists the chance to connect with a virtual audience through music. While watching the performances, the audience then had a chance to donate to the nonprofit of the week, Blue Bear School of Music!

“The caliber of talent for the first Live from Home series was amazing. It was inspiring to connect to other employees across Cisco through music performances. I’m happy to work at a company that cares about the community and gives me the resources to help out of work artists during this difficult time.” –  Trish Chan, Director of Web and Digital Marketing at AppDynamics.


The debut of the series was hosted by LA-based comedian, Catherine Adell, whom you might have seen in Jim Carrey’s Kidding on Showtime. Artists Ashley Campbell, Julian Velard, Ari Hest, and Barnaby Bright come from all over the United States; New York City, Massachusetts, and Arizona with one thing in common. No place to perform and a home with just the right setup.


“Just because we’re sheltering-in-place, doesn’t mean we have to stop enjoying life. I’m very proud that the Webex platform is able to connect these artists to a large audience and bring a little bit of fun into our lives.” – Aruna Ravichandran, VP, Global Marketing, Webex/Collaboration.

While most of us might say we use Webex to connect with colleagues, we think Live from Home encompasses what #LifeonWebex really means.

People and community.

The Cisco community is huge. We think through showcasing these artists live from home, we just made it bigger.

So be sure to mark your calendar for our upcoming virtual events!

Jazz Night

Cisco's First Music virtual event. Neon signboard with microphone in round frame. Nightclub with live music icon. Glowing street sign of bar with karaoke and live singers. Sound cafe icon. Rock show poster. Vector illustration.

Event: Jazz Night

Day: April 14th

Time: 5-6PM PT / 8-9PM ET

Event Password: vma0414 (8620414 from phones)

Kids nightHow Live from Home is bringing artists into the Cisco community. family father and son baby listening to music with headphones in the dark night

Event: Kids night

Day: April 21st

Time: 5-6PM PT / 8-9PM ET

Event Password: TBD

Cisco's first music virtual event. heart shape on a music note book. shallow DOF

Event: Classical Night

Day: April 28th

Time: 5-6PM PT / 8-9PM ET

Event Password: TBD

Virtual platform on Virtual Experience Hub

And guess what? Live from Home will be the first program streamed through the Virtual Experience Hub for the public. The Virtual Experience Hub is an effort from Cisco’s Growth Marketing organization to offer users a robust virtual platform that bridges efforts across the physical and digital landscape by providing users an exceptional customer experience for events.


Stay tuned

These are the future dates and themes for the public events. More information to come, so stay tuned!

Event: Special 2H Program

Day: May 5 th

Time: 5-6PM PT / 8-9PM ET

Event Password: TBD


Event: Musical Theater Night

Day: May 12th

Time: 5-6PM PT / 8-9PM ET

Event Password: TBD


Event: Comedy Night

Day: May 19th

Time: 5-6PM PT / 8-9PM ET

Event Password: TBD


Event: Dance Night

Day: May 26th

Time: 5-6PM PT / 8-9PM ET

Event Password: TBD

What’s next?

Music is meant to be shared and experienced together. So be sure to check out the next Live from Home event on April 14 and invite your family and friends.

Support Live From Home Performance Series Fund

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Webex Integration Partners join Cisco in offers for education

When people are working remotely or engaging in distance learning for the first time, they face a bit of a learning curve to become proficient and productive. The same goes for organizations, as they learn and truly understand what it takes to respond and support these new requirements.

As you may have seen in the blog from our SVP and GM for Cisco Collaboration, Sri Srinivasan outlines what we at Cisco Webex are doing to proactively expand our meeting capacity to respond to the incredible volume of new users looking to take their work and daily activities online. Cisco is committed to helping through this difficult time, and one way we are doing so is by expanding on capabilities for the free Webex offer, in all countries where it is available.

Announcing Webex Ecosystem integration offers

This free offer has inspired many of our Webex Ecosystem partners who build upon our unified platform, to create offers of their own, helping in this time of technological need. Our software partners have joined with us to provide unique and even free offers to protect and enable distance learning, while minimizing the disruption that comes with the change.

When addressing the needs of educators, the power and extensibility of the Webex platform delivers the best in class distance learning experience for the instructors, students and IT staff. Specific to education, our Webex Ecosystem is stepping up to provide integrations with these fantastic solutions:


When a larger live stream event is needed to communicate to the student body, faculty and staff, Cisco’s partner Vbrick has a free limited time offer for schools looking to leverage live streaming events, to replace cancelled large-scale destination events.  This is a simple, effective and easy way to reach out and communicate to the education audience. Also, in Webex Meetings there is a new streaming option for Vbrick Rev from the native Webex Meetings client.

Learn more about Vbrick Free Large Event Streaming.


Higher education institutions around the world are moving teaching and learning to completely online methods. To help institutions deliver continuity, community, and support for students who are newly virtual, Involvio is introducing “Remote Campus.”

Remote Campus helps institutions rapidly deliver the core components of the campus experience to students on their phones anywhere they happen to be. Through integration with Cisco Webex and the Cisco Webex Education Connector, students can easily stay connected on video and seamlessly join live classes from anywhere. Remote Campus is free for all Involvio customers, regardless of license tier, and discounted for all Cisco Webex customers.

Remote Campus App



Potential challenges in supporting remote learning and instruction have also become a great concern for IT administrators.  IT departments want to deliver best secure experiences as well as provide proactive support in this new era of online education.  Vyopta offers help in a few valuable ways such as providing student attendance compliance reporting, ensure high quality video performance, tracking student engagements with the meeting platform and more.  They’ve launched a free plan to help measure engagement of students in virtual classes, and monitoring call performance and quality with their special offer. Be sure to check out their upcoming webinar with Cisco’s own Dr. Lance Ford on distance learning.

Thetalake provides a purpose-built compliance product suite for automatic policy detection of regulatory risks, compliance workflow, and archiving for video marketing, video conferencing, and audio recordings. They are offering their Compliance and Supervision Suite for Webex Meetings/Teams at no cost for 3 months


Ensuring students, faculty and institutions are well protected, tools are needed to detect risks in audio, visual, document, spoken, shown, and shared content in audio and video content.  Thetalake provides a purpose-built compliance product suite for automatic policy detection of regulatory risks, compliance workflow, and archiving for video marketing, video conferencing, and audio recordings.  They are offering their Compliance and Supervision Suite for Webex Meetings/Teams at no cost for 3 months.


For those students and faculty that have on campus commitments, it is important to keep information visible and available.  Many schools have enabled digital signage on campus devices with key messages and reminders. Appspace provides a Coronavirus playlist for signage on Webex Devices service for free up to 25 devices to Educate students and faculty with an informative channel about protecting against the Coronavirus (COVID-19) outbreak, as recommended by the World Health Organization (WHO).


For IT staff’s deploying new services can be overwhelming. Okta provides efficient process to rapidly deploy Webex organization wide and simplify end-user adoption.  This offer has been made available at no cost to easily onboard users to new Webex service with seamless SSO and full provisioning and security.


Moving from the physical class to a virtual is an adjustment. The need to make online learning engaging can be a real challenge. Prezi Video helps you create compelling and creative video content for students in online learning environments. Present or record with your content right alongside you on the screen, so you can maintain a human connection with your students without losing important context and visual aids. Make classroom/training presentations more fun and engaging using Prezi with Webex Video.  Get your free account and check out the blog on best practices in education.

Make classroom/training presentations more fun and engaging using Prezi with Webex Video. Get your free account and check out the blog on best practices in education.


For instructors that relish teaching in a more traditional method by using whiteboards, Kaptivo will connect your analog whiteboard to Webex Meetings and post to Webex Teams to create a digital classroom. To assist teachers/staff who are new at providing  remote learning, Kaptivo is offering a free whiteboard for those working from home who purchase a Kaptivo camera.




If your school uses an LMS (Learning Management System) that is not covered with the Webex EDU Connector, or you have other requirements, CirQLive is offering free usage of their Webex LMS integration platform for 90 days. They are also offering consulting services that include best practices in online learning.

With the combination of Cisco’s powerful Webex platform and these unique partner integrations, students and teachers can quickly ease into the transition of remote learning and get back to what really matters. IT admins can also feel confident that these solutions have the right level of security and control to protect their education environments. Learn more about our partner solutions by visiting the linked partners.

For questions on the above Ecosystem offers, reach Cisco’s partnership team at

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Creating digital teams in Webex Teams series: Chapter 2: Stay (faraway, so close) using tools built right into Webex Teams. A mature man is at home. He is using a laptop
Creating digital teams in Webex Teams series: Chapter 2: Stay faraway, so close with Webex Teams

Creating digital teams in Webex Teams series

The “Creating Digital Teams in Webex Teams” series will spotlight techniques in managing and inspiring remote and #WFH teams.  Learn how the Webex Platform and Webex Teams can help transform your remote team into an engaged, creative and productive team no matter if people are across the hall, town or globe.

Managing a digital team using Webex Teams

As a people manager at Cisco, I manage a team spread across multiple time zones and countries.  There are many #WFH resources out there these days but for this series of blogs I thought I would focus on how to build and manage digital team using the Webex Platform with Webex Teams. 

For this blog we will help answer a question we get asked a lot:” …how do you create and organize a workshop when everyone is remote?” 

Build your team 

A common function of teamwork is to coordinate and collaborate across many different workstreams to achieve a common goal.  In some cases, this could be as simple as responding to a customer’s RFP/RFQ, preparing for a product launch, or planning customer workshop.  In all of these cases, building and bringing your team together was often the easy part, doing this over an extended period of time and performing this remotely can be very challenging.

Creating Digital Teams in Webex Teams Series – Chapter 2: Stay (Faraway, So Close) using tools built right into Webex Teams

For a workshop or classroom, one would often have reserved a main office room and then a series of breakout rooms nearby for different groups or teams that could go off, collaborate on their particular objective and then come back to the main group to share, discuss, etc.   

However, the problem with most video conferencing and messaging tools are that they were designed around a particular meeting or topic and not necessarily for the project or workshop which could last a day, a week or longer.  Also, many times a group would need to meet “offline”, not with the greater group, to work an idea or process and then come back to the larger group later.  Webex Teams is great to solve these types of use cases which, at Cisco, is often a primary means for how we get work done across multiple teams with our partners, contractors and customers in many cases. 

Create a purpose

First, think about the workshop you want to run.  The workshop may have a theme, a small team of moderators to facilitate the event and members or participants that would need to be involved in the event.  Get familiar with Roles within Webex Teams and how these roles impact the event. 

For each Team you create, a General Room is automatically created in Webex Teams to use for topics, discussions, meetings that pertain to the group as a whole, like a general-purpose room. Next, each space that is linked to that Team is now its own collaboration space with a unique virtual meeting link, whiteboards, messaging, content share, etc all in one place. Creating a team in webex teams


Next, the organization of the event, just like the in-person event, would have breakout rooms, workstreams or spaces where each group in the workshop would go and collaborate together.  For each Team you create, a General Room is automatically created in Webex Teams to use for topics, discussions, meetings that pertain to the group as a whole, like a general-purpose room.  Next, each space that is linked to that Team is now its own collaboration space with a unique virtual meeting link, whiteboards, messaging, content share, etc all in one place.

Here is an example of a Space Meeting Information (join URL, video address and dial in information for any type of user): 

Space meeting information. Screen to schedule a meeting, copy and paste the meeting information, and people's email address into your calendar invite.png

Stay in sync 

The best part of this setup within Webex Teams is, especially with remote teams, everyone can get engaged and stay engaged. When you are in an office setting its really easy to walk down the hallway and see where everyone is meeting/connecting just by looking in the rooms.  However, when you are remote this can be very challenging as the physical room is not available.   

With Webex Teams, you are able to recreate that experience in the physical world but virtually. Each room /space now is represented in the Webex Teams client. So you can see in real time who is in the room and who is meeting which helps keep your team engagedWith Webex Teams, you are able to recreate that experience in the physical world.  Each room /space now is represented in the Webex Teams client.  So, you can see in real time who is in the room and who is meeting which helps keep your team engaged.


You are probably asking then, “…what happens when you eventually go back into the office, are you able to use Webex Teams then for that same type of experience? Answer, yes.

When the Webex Rooms are in your physical location (say in all of your meeting rooms), the rooms now can autosense the people.  In the example to the right, I am in a meeting connected wirelessly to a Webex Board and now everyone that is invited to the Webex Team space can see me associated to the physical room as well as the virtual room.  This also holds true for all of the content and whiteboards you share in the virtual room now can be part of the physical room as well bringing a whole new meaning to business continuity.   

Get started

At Cisco, we use this Teams framework for all sorts of use cases, here are some examples that can help you get started:Creativity Workshop

  • Company Wide Event Planning
  • Customer/Partner Strategy Workshops
  • Developer Hackathons 
  • Virtual Training Delivery  
  • Community Engagement / Outreach 
  • Multi Topic FAQs and “Ask” Rooms 
  • Marketing Outreach / Planning 

I hope that with some of these examples, provides some inspiration on how to build a virtual collaboration team that is both productive and engaging.  

Stay tuned for the next blog post: Chapter 3: Teams Whiteboards: No Line in the Horizon and make sure to stay connected with all the blogs in the series here.

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How to have fun, virtually

Level up your remote collaboration

Enjoying a nice meal together, going out for happy hour, or even hosting a game night are all fun ways to get together with friends and family. But how do you have fun when everyone is in different locations or you just want a night in to yourself? As pioneers of remote collaboration, Cisco Webex is full of fun ways to connect. Here are some of our favorites! 

Work out with friends

Did you skip your morning workout? No worries! Find online workouts and keep yourself accountable by virtually meeting with your friends while you all work out. Into pilates? Take instruction to Webex: Connecting one pilates enthusiast to another.

Start a virtual book club

Who doesn’t love cuddling up in a cozy blanket and getting lost in a good book—it’s a great way to escape without leaving the couch. Now, you can make reading social by establishing a virtual book club. Create a space in Webex Teams to choose a book, then brew some coffee or tea, and dive into a new novel. Next, schedule a time with your friends for a review of your book over video. 

Go on a virtual tour

Want to examine fine works of art, explore historical sites, or see what NASA astronauts see in space? Most of us can’t jump on a plane and fly to the Louvre for the day, but you can still explore this famed museum and more with virtual tours. Many of these institutions are offering free online tours, and the best part is that you don’t even have to change out of your pajamas!  

Digital dinner dates

Too tired to go out or maybe you’re not feeling the best? Don’t miss family dinner or date night—make it virtual instead. Meet virtually with friends for your weekly Taco Tuesday or happy hour, grab virtual coffee with your mom, or even send recipes to your friends and compare how your creations turned out.

Break up the workday with memes

If you’re new to working from home, we suggest breaking up your work messaging and conversation with more social discussions. Don’t forget to include memes. Here at Cisco, we keep each other laughing and stay connected by sending GIFs and emojis on Webex Teams. Find out about how to be genuine and be yourself  

Virtual movie night

Swap the movie tickets for the remote and your couch. Use Webex Meetings to virtually attend the movie with friends and add in commentary. If you want to make it a virtual date night, include a meal before or after the movie using video to join your virtual date. Wine goes well with this, too! 

Find your inner child with crafts

When you want some quality you time, look no further than your kid’s craft room (or a hobby store). Pick up some markers and a coloring book or a paintbrush and canvas to create your next masterpiece. Or, if you prefer, pull out some of those old recipe cards and cook up something delicious! If your friends have kids, video is an excellent way for them to connect and do similar activities together to maintain social connections. Here are 6 tips for working from home with kids when your virtual weekend comes to an end.

Host a virtual party

Large gettogethers can be tough with friends and family all living in different cities, but with Webex Meetings, virtual parties are simple. Host special events like birthdays or a bridal shower with fun virtual games or play virtual charades or online games together over video. 

Pamper yourself

We can’t imagine anything more luxurious than a night of pampering after a long day of work. Light some candles, soak in a bubble bath, give yourself a manicure, or whatever self-care looks like to you. If you want some company, you can chat with friends virtually while giving yourself a manicure (that you can show off once you’re done!). 

Attend virtual concerts

Thanks to social media, more and more artists are hosting virtual concerts. Live stream a show by yourself or video chat with friends throughout the concert to enjoy it together.  

Learn something new

Curious about how coding works or how you can better understand data? There’s a class for that! With so many free resources for learning new skills, you can make time at home productive. 

There are hundreds of ways to stay connected, and we’d love to hear yours. Share your stories on social media using #lifeonwebex

And if you don’t already have Webex, you can sign up for the free offer, with an unlimited meeting time!

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How to get more comfortable on a video conference call

Video conferencing calls can understandably make some people nervous. After all, enabling a video feed in a group collaboration session gives others direct insight into what you look like, as well as the background environment you’re operating in.  For shy participants, video conferencing can seem like a major hurdle to overcome, and can be far less preferable to alternatives like phone calls or email discussions. However, there are many benefits. Let’s explore the benefits of video conferencing, as well as tips to get more comfortable showing your video.

The benefits and challenges of video conferencing

Video conferencing has become a lot more popular over the years. Previous technical issues related to video quality and ease of access have mostly dissipated, as numerous devices have become more than capable of supporting a high-definition video feed. According to Wainhouse Research, 94% of organizations utilizing video conferencing say it increases productivity (1). Every minute spent in an unnecessary meeting is one that could have been spent on a more worthwhile task.

How does it help in this way? First, it reduces distractions by effectively requiring everyone in the video meeting to focus on the task at hand, instead of extensively multitasking as is possible when on a call or team chat. Video also lends itself well to demonstrations and the use of visual aids, for example, during a webinar or presentation. Finally, setting up a video link can provide useful context and clarity for remote workers who otherwise might not see other team members that often.

Still, being on camera (which is what dialing into a video conference entails) isn’t easy for everyone and can make video conferencing dreadful. So, let’s look at some tips for becoming more comfortable when on a video conference.

1.Use notes to keep your thoughts on track

Discomfort while participating on a video call often causes shier participants to lose their trains of thought. This makes sense, because they’re probably thinking primarily about the pressure and scrutiny of the meeting and only secondarily about what’s being discussed.

Overcoming this issue is easier with written or typed preparation. Sticky notes or comments and questions written down in a digital notes’ application and open in another window/app can help. They provide a reliable framework that the user can work within while on a video call.

Basically, preparing and using notes helps participants avoid awkward silences and the discomfort that comes from feeling like they can’t contribute to the conversation.

2. Set up the right environment before the call begins

Some of the pressure that comes with a video conference might stem from anxiety about what the participant’s environment looks like. In 2017, there was a famous incident involving an international relations professor participating in a video interview with the BBC, when one of his children entered into the frame and interrupted the conversation (2).

The disruption became a popular social media meme for a while, but it underscored a key risk that people sometimes contend with on a video call: Worrying about what’s going on in the background or how their workspace looks.

Fortunately, these fears can be somewhat alleviated through preparation. Pay attention to the lighting and to what’s behind you when your face appears on the video feed. Choosing a quiet room with a door may be beneficial, since it will minimize noise and give you more control. For instance, you can prevent others from walking behind you while you’re on camera or making noises that might distract participants. Here’s more on how you can work smarter anywhere when working remotely.

3. Make use of mute and pause controls

Like phone calls, video conferences always come with the possibility of unwanted background noise (e.g., dogs barking, kids playing, outside traffic, etc.) that can disrupt the session. Moreover, with video there’s the additional risk of on-screen distractions.

This is where the mute and pause controls within a video conferencing solution come in handy. Modern video conferencing lets callers mute their own audio and if you’re the host, of other participants, too. Muting minimizes noise and is especially useful for participants who aren’t currently speaking.

Pausing a video feed works in a similar way. During a video conferencing session, it’s possible to stop the video feed at any time and then resume it as necessary. That allows for greater privacy, which less-comfortable participants could use for a quick break to regroup.

4. Do a practice run with a friend or co-worker

Some of the discomfort that people might initially feel on video conferences can be traced to simple unfamiliarity with the format. A person who doesn’t join these meetings regularly might feel anxious about participating since the entire setup seems intimidating to them.

Practice is a good solution to these sorts of concerns:

  • First, it lets participants get familiar with how the interface and underlying technology work, including the in-call controls for muting and pausing.
  • Second, it lets them get used to how they look on a camera and what others can see in the background.
  • Third, it lets them rehearse what they might say and become more comfortable with the idea of speaking on camera.

Webex makes the video conferencing experience as easy and intuitive as possible, from start to finish.

To learn more, get started with a free plan of Webex today.

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(1) Wainhouse Productivitiy Research

(2) BBC interruption video

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Embracing the rise of remote working. Japanese man in casual clothes using a laptop and his son using a smartphone on the desk. He's working and doing childcare at home.
Embracing the rise of remote working

Is remote working the new norm?

Even if you don’t consider yourself a remote worker per se, you’ve likely done work beyond the confines of a traditional office. Quickly checking email on your phone, brainstorming ideas for an upcoming pitch, or joining a conference call while on your commute – these are all tasks that can be done well, from anywhere, with no need for either a work PC or a dedicated desk.

A very brief history of telecommuting

The trend toward frequent and full-time remote work began decades ago in the U.S., but only reached escape velocity relatively recently. The 1970s oil crisis, the surge in traffic gridlock (a term that was, coincidentally, coined in the ‘70s, too), and the rise of stay-at-home parenting all contributed to the very early growth of telecommuting. Then, technology caught up.

Tools such as real-time workplace chat, video conferencing, web conference calls, and more are now readily available and make it much easier for employees to stay in the loop no matter where they are. These solutions enable richer, higher-quality interactions than were possible using just emails or phone calls.

Why remote work is worth supporting

Recently, some companies have had to make a sudden shift to remote work. But for others, this shift was already taking place:

  • Global Workplace Analytics estimated that the number of businesses offering telework options to employees increased by 40% from 2014 to 2019 (and now even more in 2020). (1)
  • Meanwhile, between 80% and 90% of the workforce would like to work remotely at least part of the time.

5 perks of remote work

What will the workplace of the future look like? How should your organization approach remote work arrangements? Remote work offers many benefits to everyone involved. Let’s look at five perks:

  1. Lower costs

Think of the typical SMB’s budget and what it goes toward. After the mostly locked-in expenses of salaries and benefits, some of the larger line items will usually include travel and real estate.

Telecommuting helps curb these expenditures. Instead of needing a sprawling office, an organization might choose a smaller, denser space with the assumption that many of its employees will be working elsewhere much of the time.

Likewise, the company travel budget can be trimmed. Traditionally, meeting with a colleague or client basically required taking a road trip or booking a flight. Not anymore. With video and HD voice, it’s possible to have a virtual conference call meeting that feels like being in the same room, all at a much lower cost than actually traveling.

  1. Improved morale, with less turnover

Why do people leave their jobs? It’s complicated, but long commutes are definitely a common reason why.

According to a University of West England survey, adding 20 minutes to a commute had the same negative effect on job satisfaction as a 19% pay cut for the study’s subjects. No one likes being stuck in traffic. (2)

Remote workers don’t have to confront this issue. As long as they’ve got a stable internet connection, they can work from home, a public place, or a nearby branch site instead of making the long trek into HQ. That’s good news for morale and for their chances of staying at the firm.

  1. Increased productivity

Working remotely can boost productivity in several durable ways:

  • Since commutes become less grueling or even non-existent, employees have more time to focus on their work.
  • The distractions of some types of office spaces, like having to contend with constant noise from in an open floor plan layout, are eliminated entirely.
  • Remote workers can use devices they know, plus utilize the full bandwidth of their internet connection since there aren’t sharing it with potentially many others.
  • Individuals with health conditions that might be difficult to deal with in an office, or worsened by a commute, can more easily take care of themselves.
  • Remote workers can get creative with leveraging the power of online tools to improve productivity. Grammar checkers make it easier to edit written content, project management software keeps things streamlined, and cloud storage services like Dropbox or Google Drive make it easier to share documents across teams.
  1. More opportunities for expansion

Allowing employees to telecommute can double as a company expansion strategy to new locales. If your business is growing and looking to target customers in different markets, then remote work lets you recruit workers with more flexibility and fewer limitations.

Of course, there are still some constraints, like needing to be incorporated in each state in which you conduct business operations. But having telework options available means that it’s more practical to create lob listings with broader appeal. Candidates can apply without needing to price in the cost and time associated with a commute.

  1. Better time management

Not everyone is a morning person. But commute-driven jobs almost require you to be one.

Impact of flexible work schedule

With remote work, there’s more flexibility in how an employee sets and uses their hours. Telecommuters have more discretion over when they start work and take breaks, allowing them to be productive on their own schedules. And, as we noted earlier, they have more time to begin with due to not commuting or having to constantly tune-out various in-office distractions.

What you need to get the most from remote work

There are a few things that flexible working arrangements need to succeed. The first being the leadership support to create a culture that encourages this type of flexibility. Establishing trust and accountability from the top down, is critical to foster a remote working environment. You also need the right collaboration solutions. The ability to easily create and join a video conference call, plus add context through messaging, digital whiteboarding, and file sharing, is essential.

With the right approach and the right technology, you can create a culture that embraces the remote workforce—and positively impacts the business.

If you are new to remote we’re here to make the change easy. Check out more ways to keeping you connected to your team

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Cisco Webex: Supporting customers during this unprecedented time

Working smarter anywhere – Working remotely 

3 tips for working with remote team members


(1) telework options to employees increased by 40% from 2014 to 2019

(2) commute time and job satisfaction

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3 tips for managing a virtual get together. A group of friends hanging out and drinking wine. Four young women in the webex meetings space. Wine glasses are put in the air to toast.
3 tips for managing a virtual get together

Meet by virtual means

Working from home? Me too.

It sounds pretty fun (and definitely has MANY perks), but can also get a bit isolating.

As remote working trends continue to increase, the shift from the office to the home “office” can feel big if you’re used to frequent water cooler conversations, taking  lunch breaks with your colleagues, and planning happy hours after work. Even for a regular “work-from-homer,” I still find myself going a little stir crazy every so often.

If you’re missing your friends or colleagues (who may also fall into the friend category), here are 3 tips for hosting and/or attending a virtual get-together:

Plan a time

If you’re with your colleagues, look at their calendars and find a time that works. You can even use a team collaboration space to suggest times, using reaction emojis, like the thumbs up, to let others know if a specific time works for you. If you don’t have visibility into calendars or a space with all invitees, texts or survey’s work as well.

Assign a host

This person is in charge of figuring out the time, sending out the invite, remembering to show up. Like a host at a party, they can greet people who join the call and mediate if everyone starts talking over one another. Prior to the call, or at the start of the call, it’s important to lay out a set of “guidelines” as well as what they should expect.

For people who have never joined a video conferencing meeting before, you can let them know in advance that they may need to download the app (if joining from a phone or new device). And it’s fun to see everyone, so encourage them to use a device with a camera.

Because there can be background distractions and noises, ask attendees to keep themselves muted until they would like to talk. In addition, unlike normal happy hours or get-togethers, side conversations are near impossible. On a video conference, they tend to result more in people talking over one another. If this happens, suggest that people try the chat tool to either directly message one person, or the entire group.

If you’re the host and need to leave early, you can assign a new host.  That way the call won’t end for everyone.

Change the layout

Webex offers three views: active speaker view, active speaker and thumbnail view, and grid view. Instead of just seeing only the person talking, change to the grid-view where you can see up to 25 different screens. This view allows for you to see everyone’s reactions and makes it feel much more like you’re all together in person. It can also help in seeing if someone is trying to talk or when someone is finished talking, limiting interruptions.

Don’t forget your snacks and drinks! Host a virtual cheers at the beginning of the call, just like you would normally if you were in person. Don’t let the computer screen prevent you from ordinary get-together rituals.

As for planning your next get together, do it before you go! Use the polling tool to suggest times and have everyone vote in real-time.

Little things can go a long way in starting a get-together, especially for those new to the video conferencing arena. So, do you think you’re ready to virtually hang out with your friends? Start planning!

And if you don’t already have Webex, you can sign up for the free offer, with an unlimited meeting time!

We hope these tips help your next get-together run smoothly! See how @bshaughn of NYC consultancy makes virtual happy hour’s happen

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Take instruction to Webex: Connecting one pilates enthusiast to another

Creating digital teams in Webex Teams series: Chapter 1: When you are with or without your office

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Man working at his (home) office whearing a red tshirt underneath a yellow jacket working on a white desktop computer on a white table . In the background there is a white bookshelf with books on the top shelf, a struffed animal pelican hading ont the shelf, with a multi-colored ball on the fourth shelf. It is dusk outside as seen through the window behind him, with fours plants on the shelf. Laying in front of him on the corner of his desk is a little blue bowl filled with original gummy bears
Administrators’ 3-step guide to managing devices remotely

Easy remote device management

Managing Webex Room devices is as simple as using them! Using Webex Control Hub, administrators are able to configure and troubleshoot devices remotely. Regardless if you have direct network access to the device, here are 3 tools to help configure and troubleshoot devices.

1) Advanced configurations

First tool I will mention is about configuring devices. While the out of the box experience for Webex Room devices will work for every standard workload and workflow, sometimes you need to modify a certain configuration for a specific workspace. A lot of administrators are used to using the on-device web interface, but with Control Hub you can change configurations in seconds directly in the portal. Click on any Webex Device and open up “Advanced Configurations”. You can apply hundreds of configurations directly here. Keep an eye out as we make it even easier to modify bulk configurations in the near future!

Advanced Configurations experience for Webex Room devices showing search bar for configurations available with the Cisco Webex Board status, the users name, the IP address, and the applied changes

2) Manage logs

The next tool is a brand new one we just released! We heard from customers and partners that it was hard to troubleshoot devices that were not on the same network as the administrator. We got you covered – it is now possible to troubleshoot issues quickly and more efficiently. Manage Logs is now available in the Devices page to allow you to easily generate and download log files which can be used to self-troubleshoot or reference with TAC if you need to contact us to help!

Generate logs by the Cisco Webex Cloud screen showing blue button to generate log, the tiem, feedback ID, action and the ability to download and refresh as well the the blue close button

3) Troubleshoot calls

The final tool is how administrators can troubleshoot calls directly in Control Hub for Webex Meetings. Call Diagnostics in the Troubleshooting section has got a recent improvement to let you search not just by User or Meeting ID but also by the Device Name. This will allow you to view live data updated in 60 second intervals. You can access information like packet loss, jitter or even resolution.

Diagnostics troubleshoot screen in Control Hub for Webex Meetings showing the video quality, status, and threshold exhibiting in a graph with blue, green and purple lines

These are just some of the tools available for Webex Rooms customers in Control Hub and we are adding more updates monthly to What’s New in Cisco Webex Control Hub

Learn about how Webex Rooms can help face to face collaboration even between thousands of miles or kilometers (for those fellow metric people)

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Click for all of the Webex Control Hub updates

Fast track your adoption with Cisco Webex Control Hub

Improvements over RoomOS releases from Control Hub

Apply branding to your conference devices

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4 tips to run a great meeting. Man standing in front of meeting screen leaning on chair talking in a meeting in front of a computer screen in front of a desk
4 tips to run a great meeting

Bring productivity back to your meetings

The prospect of having to sit through a meeting doesn’t always excite everyone. Although meetings have the potential to be fun and collegial gatherings that also help move projects along, many of them don’t live up to that promise.

What can go wrong in a typical meeting?

Sometimes, meetings can consume a lot of time and make participants feel disconnected from what’s going on across the company at large:

  • In fact, unnecessary meetings are the No. 1 time-waster in most offices, accounting for untold hours and billions in wasted productivity every month.
  • As much as one-third of all meetings in a given month are deemed unproductive, and it’s not hard to see why: Between late starts, unfocused agendas, and outdated collaboration tech, many participants can’t stay engaged.
  • Unproductive meetings exact steep costs in other ways, too. For example, a “1-hour meeting” is actually much longer, since it takes that amount of time away from everyone who joins it. So, if there are 10 attendees, the meeting is actually consuming 10 hours that could be channeled elsewhere.
  • Along similar lines, traditional meetings require office space. A conference room that someone might be using to take an important call instead has to be devoted to a big gathering that could end up not being all that productive anyway.
  • Remote workers can feel isolated when meetings aren’t engaging. Inadequate communication/collaboration as well as loneliness are among the most cited drawbacks to working remotely, and how meetings are run is a big reason why.

On the bright side, meetings don’t have to be unproductive. With the right tools in support of a coherent strategy, you can run meetings that cover everything you want while keeping everyone engaged. And now, with so many people working from home, it’s important to understand how to help employees feel connected. Here are four proven tips for taking your meetings to the next level.

Tip #1: Send a written agenda in advance and establish context

Why are so many meetings unfocused? Because no one, other than maybe the host, really knows what’s going to happen or who is participating.

That’s why it’s important to send out an agenda containing the main points you want to cover in the time allotted. In Webex, you can add an agenda directly to your meeting invite.

Having an agenda creates structure and helps you maximize the time you have. Once you write everything down and ensure it’s covered point by point, you might even find that you have time left over and can end the meeting early, which is good news for everyone’s productivity as they can get back to other tasks.

As for establishing context about who will be in the meeting, this is where cognitive collaboration solutions can make a real difference. These AI-driven platforms can pull information from multiple sources, such as public social media profiles and various directories, to create context and enable more seamless collaboration

Tip #2: Make it easy to join the meeting

How much meeting time is lost to simply trying to get the session started? Invitees may have to dig through their inboxes to find the dial-in or link, and even when they have it ready they might need to jump through a few hoops first.

Downloading applications and plugins, entering a PIN, finding a compatible device – these complications make meetings overly complex and less useful. To get things back on track, think about simplifying the join process.

A collaboration platform like Webex lets you invite anyone and everyone with a simple set of steps. Most of the time, it’s just a singular “step” – tap or click the button to join when it’s time. Whether someone is using a PC, Mac, phone, tablet, or standard-based video conferencing system, participation in straightforward.

Tip #3: Use video technology, if appropriate

Video conferencing provides benefits that no other meeting technology can:

  • First, it’s the best way to feel like you’re in the same room as everyone else despite being physically far apart. HD video and audio allow for high-quality interpersonal connections in meetings.
  • Second, it lets attendees see reactions and body language in real time. Those insights are missing from conversations that happen over email, chat, or traditional phone call, and they are valuable for bridging cultural divides.
  • Third, it goes hand-in-hand with collaboration capabilities such as screen sharing and recording. A video meeting can benefit from the real-time sharing of an application, document, or entire screen, plus it can be easily shared later with anyone who couldn’t make it

Video meetings are good for many different use cases. You can set up one to touch base with internal staff, recruit and interview candidates for open positions, host a webinar, and much more.

Tip #4: Follow-up as needed

When a meeting ends, sometimes the host will send an email that summarizes what happened and provides a link to the recording. This is a good approach, since it reinforces what was covered and can be especially useful for people who weren’t able to join.

There are other ways to follow-up beyond just email, though. A recording of the meeting can be very informative, plus there’s the option to use a chat app to share additional collateral and thoughts in real time. With Cisco Webex, you can follow-up with ease and host the most productive meetings possible.

Learn more by getting started with a free plan today!

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Connecting one Pilates enthusiast to another. Pilates instructor holding pose on a yoga mat on a wooden floor with legs at a 45 degree angle and hands lifted two feet off the ground wearing plum-colored yoga pant and multi-color athletic shirt and her blonde pony tail and ear buds exhibiting a slight sweat
Take instruction to Webex: Connecting one pilates enthusiast to another

Virtual instruction

“Whoever thinks 10 seconds goes by fast has never done Pilates.” Thankfully Ursula’s Pilates studio didn’t let too many seconds go by before figuring out how to keep her clients engaged when unprecedented times shut down fitness studios in Germany.

Ursula has run her own Pilates studio for the past 10 years, investing in new equipment and constantly building and increasing her client base. So, when she had to temporarily close her studio doors, she had to think hard about ways she could continue her Pilates training.

With her husband working for Cisco, it was a no brainer that he encouraged her to use Webex.

Streaming live Webex lessons to engage in real-time

Implementing Webex has allowed Ursula to continue instructing her Pilates lessons. Not only can she instruct her clients on the next move, but she can perform live demonstrations, checking that her clients are doing the moves correctly and safely, not hurting themselves. The 2-way conversations enabled by Webex allows for a far richer experience than a normal prerecorded video. With #LifeOnWebex, her clients can have real time conversations, build relationships and keep up with each other as they normally would within the walls of her classroom.

Her clients remain fully engaged during the virtual Pilates sessions, keeping spirits high, hearts strong and minds healthy during these unprecedented times.

Times like this require thinking out of the box. Taking lessons virtual with Cisco technology has opened new doors for Ursula and her clients. Noticing new members have joined her classes has made Ursula realize that not everyone can travel to the studio every day. Ursula plans to expand her business model by adding virtual training sessions along with her in-person lessons when the studio reopens.

Webex has helped Ursula continue her business, strengthen the health and immune system of her clients, and provide some peace of mind.

A free Webex Meetings Plan can help keep your business fully-engaged

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Creating digital teams in Webex Teams series
Creating digital teams in Webex Teams series : Chapter 1: When you are with or without your office

Creating digital teams in Webex Teams series

The “Creating Digital Teams in Webex Teams” series we will spotlight techniques in managing and inspiring remote and #WFH teams.  Learn how the Webex Platform and Webex Teams can help transform your team into an engaged, creative and productive no matter if people are across the hall, town or globe.

Managing a digital team using Webex Teams

As a people manager at Cisco, I manage a team spread across multiple time zones and countries.  There are many #WFH resources out there these days but for this series of blogs I thought I would focus on how to build and manage digital team using the Webex Platform with Webex Teams. 

Connecting your team  

First, what is Webex Teams?  Webex Teams is what I consider my collaboration “nerve center” where all of the people I work with, the apps I use, and the meetings/tasks/workflows associated to getting work done are located.  Its where all of the activities before, during and after meetings can live, and, if done right, you can shorten your meetings and maybe not have as many meetings throughout your day but everyone can be on the same page regardless where they are located.  Here are just a few pointers to get you started. 

Get some space 

Go here and learn about and setup your Webex Teams account.  Next, you will need some Space.  Yes, everyone needs a little space.  A space in Webex Teams is like a virtual huddle room you can have with 1 to as many people as you want where you can message each other, share files, co edit files you have in OneDrive and Google, post pictures, GIFs, and capture all of the activities before, during and after a meeting on Webex.  At Cisco, we use Microsoft OneDrive, Sharepoint and Smartsheet a lot and within Webex Teams it brings everyone’s ability to co create content, materials and projects in a much more efficient manner.  (screen shot of ecm integration or video link) 

Create a space and a meeting in one step 

As a best practice I setup a space in Teams, in this case “Joshua Tree Project”( highlighted in a yellow box in the picture), that could be about a particular topic/idea/outcome with a group of people (which could include partners and suppliers – notice the external user in the invite) and schedule the initial meeting in just a one step process.   

calendar creation graphic that reads "Joshua Tree Project" with an image of a black and white joshua tree

If you have Calendar services enabled with Webex Teams you can create a Webex Teams space automatically from your meeting calendar invites from Outlook or Google:
1.  Create a meeting invite in Outlook / Google and invite the people you want to the meeting
2.  In the location field, type in @webex:space 
3.  Hit Send.   

Then, auto”magically” your Webex Teams space will have all of your participants and meeting title as the name of the space.  That’s it, chat, message, call, meet, share with your team. 

Create a space and meeting in one step. Image of Calendar services enabled with Webex Teams

Create a virtual watercooler with your team (internal and/or external members) 

In this time of uncertainty, people are feeling isolated at times and that can cause stress and anxiety.  To help bring a sense of community and togetherness, at Cisco we have leveraged Webex Teams to create “Ask Rooms”.  An Ask Room is just like a virtual watercooler in your office.  People can post messages, questions and others can respond with reactions, answers etc.  At Cisco we have found the level of engagement in these rooms is pretty high and people love to keep in touch with each other.  And better yet, create an ASK space with your customers/partners too, you will be surprised how much a little TLC can go!  As a customer and partner obsessed organization, we on average have 30-40% of our spaces with external, outside of Cisco, participants.  This helps diversify our community and accelerates new ideas.   

Simply create a space with a topic that you feel would have a wide audience, invite people to it and invite the EURL bot ( to help provide a URL link for users in your company to discover and join by sharing the link on an intranet page or email.   For smaller groups, you can create a Team within Webex Teams and add people as members, then as you add more Ask spaces, everyone will get invited and aware of the space.   

Ask COVID-10 Collab

If you have a watercooler type room with your immediate team, keep things light.  On my team we often share pictures from our weekends, family event and we even have a goat farmer in the tribe that keeps us updated on best practices in raising goats (and yes, I mean real goats). 

Be genuine and be yourself 

In work, as in the rest of our lives, being recognized is just an important as the work itself and having each other’s back is important.  This idea is even more with working remote where giving the extra pat on the back or seeing someone in the hallway and letting them know you appreciate what they did doesn’t happen easily when everyone is virtual. 

Within Webex Teams we have the ability for people to add GIFs and reactions to messages within context along with notification of who left the reaction etc.  Keeping things light within the Team is important these days, don’t you agree?  (pic of reactions in teams, thumbs up, celebration emoji etc).

Keeping things light within the Team is important these days, don’t you agree? (pic of reactions in teams, thumbs up, celebration emoji etc)


Stay active, have fun 

It can be really hard to balance communicating to others if you are available or not and where you could be located at any one time.  Many times, I am in a meeting or sharing my desktop or other times I need some quiet time to get some work.   The problem that occurs is then people start messaging/interrupting/calling it can be really difficult to get anything done.  This is where Webex Team’s presence really shines.

Webex Teams can automatically show if you are away from your app, if you are in a Webex meeting, sharing your desktop and even on a phone call.  Secondly as a user I can create custom statuses (screen shot below) to my community so they know either where I am located, if I need some quiet time or if there is an important message I want them to know.  For me personally this has brought much needed balance back into my workday as I can feel connected to the team and vice versa without having to sacrifice my mental well being. 

Webex Teams can automatically show if you are away from your app, if you are in a Webex meeting,

Well, that’s a few pointers for now.  The next blog post will be Chapter 2: Stay (Faraway, So Close) covering co creation tools built right into Webex Teams. 

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Connect with all blogs in the Creating Digital Teams in Webex Teams

Cisco Webex: Supporting customers during this unprecedented time

Working smarter: Managing a remote team

Welcome to my virtual office — Webex Teams and my workstreams


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6 tips for working from home with kids. Father Works On Laptop As Mother Helps Son With Homework On Kitchen Table
6 tips for working from home with kids

As more people than ever embrace remote work, our next challenge is mastering the art of working from home…with kids. Here are some tips and tricks to keep your little ones entertained and you productive while working remotely.

1) Answer the why first 

Depending on how old your kids are, they may or may not fully understand why they’re home from school or why you’re at home (but still working). Take the time to set some rules and expectations on what normal looks like now. Be clear on when it’s ok to make noise—or not—or when you’ll be available to sit and do activities with them, what situations mean it’s ok to knock on the door and when you need to be quiet in the house.

For example, telling them that you’re working from 9-12 and 1-5 lets them know that you are going to be busy throughout the day during those times, but they can expect to see you for lunch. For older children, setting simple rules like ‘a closed door means you need it to be quiet during calls’ could be all it takes to keep your sanity throughout the day. Many of our coworkers set a policy that the kids need to send a message online or open the door quietly to get your attention if the door is closed.

2) Set a schedule 

Keeping a routine is hard in this new normal, but a necessity for some kids. We’ve found that taking some time to plan out a schedule so they get used to waking up, doing planned activities, studying, and going on walks really helps keep things as normal as possible.

Another option is to let the kids set their schedules and timers using connected devices. For example, they can tell in-home smart devices to set a timer (or use the kitchen timer) throughout the day to keep them on track.

3) Work as a team 

With so many companies encouraging or mandating remote work, you may be lucky enough to be working at home with your partner or have friends or family able to help. If so, plan who will have some downtime to entertain the kids and when you can switch off.

If you have a big meeting that requires no distractions or unnecessary noise, consider arranging an activity for the kids to go outside to play (if available). Other activities like board games or specific school assignments can leave you some quiet time to focus. Big siblings (depending on their age) can also be enlisted to help with the younger kids throughout the day. Click to find other great ways that technology creates better interpersonal connections.

4) Talk with your manager about flexibility 

With so many of us working remotely, most leaders are anticipating and accepting the challenges of working remotely, including dealing with distractions. If your kids are up early and don’t nap until the afternoon, work with your manager to schedule essential calls around that time. Or ask for non-traditional working hours so you can maximize your time when your children are sleeping at night.

You can also explain that they’ll be running in and out of the room throughout the day and to not be surprised when one of them makes a cameo on a video call. You may be surprised with how many of your coworkers are in the same situation and open up conversations you would never have had in the office! At Webex, we welcome kids or pets as part of the work from home experience! Check out this article on getting the the most out of work-life balance.

5) Never stop learning 

Whether you regularly homeschool, your child’s teacher has sent home digital or physical schoolwork, or you just want your kids to keep learning while home, there are a few ways to engage your kids in learning. Set times throughout the day for reading, completing assignments, doing puzzles or other activities that challenge their mind, or any other learning-related activities they can do. If you have a tablet or computer, set aside time for your kids to play a fun educational game—they’ll be learning, but really, it’ll feel like fun (and keep them occupied).

6) Keep them busy 

Managing kids while working can be a challenge, so our design team made a quick set of coloring guides for kids of all ages (and adults, too). Download your set and print it out for a few minutes of peace today! Have any other tips to share about how you succeed working remotely? Let us know by tagging us on social media with the hashtag #lifeonwebex.

Download your free today!

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Cisco Webex: Supporting customers during this unprecedented time

Working smarter anywhere – Working remotely 

3 tips for working with remote team members

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Keeping our distance doesn’t mean we can’t stay close
Keeping our distance doesn’t mean we can’t stay close

Together, Remotely

Many of our colleagues in the US, EMEAR and around the world are currently facing the twin challenges of working from home to keep essential communications up and running, AND the difficult task of keeping their children entertained during school shutdown.

The design team at Cisco thought we’d help with two simple ways to keep them and their children entertained: first we made a colouring book with signage and characters from our Webex Teams app, to help connect children to their parents work. We also made a collaborative playlist that anyone can join, so we can all jam along together while we work!

Read the full article

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Cisco Webex: Supporting customers during this unprecedented time

Working smarter anywhere – Working remotely 

3 tips for working with remote team members

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Higher education, meet Webex. Woman remote working and taking classes online
Higher education, meet Webex

Cisco Webex collaboration solutions for education

Imagine ivy-covered buildings, students playing frisbee in the quad, and hoodies emblazoned with school colors. What comes to mind? For many people, it’s a college or university campus. For me, however, higher ed is connected classrooms, mobile-friendly interactions with faculty, and taking my university with mewherever I am.  

Students today expect a seamless and personalized digital experience from colleges and universities, from their initial application to their last day in the classroom. As a former digital communications professional at Ivy League and Big Ten universities, I relied on Cisco Webex collaboration solutions to make digital interactions more human. Whether you’re a faculty member looking for ways to connect your classroom or an administrator looking to build connections on campus and in the world, Webex can help you to innovate your institution.  

Student-centered enrollment Choosing a college or grad school is a stressful process, from applications and costly campus visits to understanding financial aid and selecting a school that is the right fit. . Studendt sitting on floor of hallway with an opened journal looking at her phone waiting for school to start

Studentcentered enrollment  

Choosing a college or grad school is a stressful process, from applications and costly campus visits to understanding financial aid and selecting a school that is the right fit. Admissions offices can easily center the enrollment experience around student needs with Webex Meetings and Events. 

Connect with prospects around the world by using Webex Events. You can host online info sessions and potentially reach applicants who might not be able to visit in person or connect with your Admissions team at a local college fair.  

Planning a virtual admitted student day or decision day? You can drive meaningful interaction with admits by using Webex Events to host Q&A panels with current students, sit in on a faculty lecture, poll parents and partners on their thoughts about supporting their loved one in school, and much more. No need to worry about picking a date that doesn’t compete with other campus events or decision deadlines—everything is recorded so you can share the link whenever with whoever might need it. 

For moments that matter, Webex Meetings can be a powerful tool for creating personal connections and involving your campus community in recruitment. With Meetings, you can cut down on the carbon footprint of admission interviews, have face-to-face conversations during sensitive financial aid counseling sessions, host virtual campus tours with student guides, or attract your top applicants with one-on-one coffee chats with faculty or the Dean. The options are limitless. 

Connected classrooms and campuses 

Surveys have shown Gen-Z students prefer video-based learning more than previous generations—but is your institution prepared to adapt? If you’re transitioning to virtual learning, Webex Meetings and Teams are the perfect combination to keep your classroom connected, so learning doesn’t have to stop. Plus, Meetings and Teams work seamlessly with popular learning management systems (LMS) such as Canvas, Moodle, Sakai, or Blackboard with the Webex Education Connector 

If your institution has multiple campuses, bringing your school communities together—culturally and logistically—can be a challenge. Webex Meetings and Devices can seamlessly bridge the distance across locations. Need some ideas to encourage cross-campus collaboration? Connect students through club meetups or student government summits, expand access to guest speakers and special events, or enable cross-disciplinary faculty connections to propel innovative research—all with Webex.  

Whatever your role in your higher ed community, there’s a way you can use Webex to innovate the student experience and improve collaboration across campuses. Webex is a proud educational partner for many institutions 

I’m proud to now work for Webex, at the intersection of human and digital interaction. Now I want to hear from you: how will you use Webex to revolutionize the higher ed experience?   

Learn how you can keep your classrooms connected so learning doesn’t have to stop:

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Spring forward to better meetings across time zones
Spring forward to better meetings across time zones

Cross time zones with better meetings

Love setting your clocks back each fall to gain that extra hour of sleep? Hate setting them forward each spring and suddenly having less time to rest? Love it or hate it, the beginning of DST each year is a good opportunity to adopt best practices for scheduling video conferencing meetings.

While businesses like retailers widely like DST, it’s not universal – not even within the U.S. For example, states including Arizona and Hawaii do not observe DST at all, creating yet another ripple in the complications that can affect schedules each March and November, when most places in the Northern Hemisphere “spring forward” and “fall back,” respectively.

The stakes for adept scheduling have only gotten higher as more organizations have embraced remote work policies, leaving them more reliant than ever upon geographically distributed employees across multiple time zones.

Tips for better meetings

Let’s look at six tips for scheduling and conducting your meetings the right way in this context:

1) Check in with remote workers about what times work for them

A big part of working remotely is the ability to set your own schedule. Even if there are formal company rules for which hours you need to be available, there’s still a lot more flexibility than in a traditional office environment.

As a meeting scheduler, you have to navigate the many complications that can arise from workers operating during different blocks of time each day. One possible solution is to ask everyone for multiple times that would work for them and finding one that overlaps or is close enough.

2) If in doubt, fall back to some generally good meeting times

If your organization is based in the U.S., you have four contiguous time zones to account for along with ones unique to Hawaii and Alaska. Setting up a meeting when you have employees spread across these time zones can be challenging if the above technique – asking for availability times – doesn’t work out that well.

Fortunately, you can usually default to some times that almost always work for multiple time zones. For example, 2 p.m. Eastern is a popular meeting time slot, as it translates to 1 p.m. Central, 12 p.m. Mountain, and 11 a.m. Pacific – all prime working hours. If you have employees in Hawaii or Alaska, moving the meeting to 3 p.m. Eastern will likely work, too.

3) Use online world clock tools for international meetings

Things become even more complex when you have meetings that involve people in different countries, as the time zone gaps can be considerable. Maybe you’ve hopped on an 8 a.m. call in the U.S. for a meeting with someone in the European Union – that can be less than ideal for late-risers and people accustomed to starting work at 9 a.m. or 9:30 a.m, for instance. And DST, especially in the spring, can make these types of rise-and-shine meetings even tougher to get through.

This is where it’s useful to have access to a world clock tool. Many are available, both on the web and within various apps, and they’re handy for exploring how various meeting times would work worldwide. World Time Buddy is a prime example of a free world clock that lets you search for specific time zones and places and then compare them so that you can draw up an invite that, at least in theory, works for everyone.

4) Collect questions and input from anyone who can’t make it

Not everyone can make every meeting, regardless of how well it’s scheduled. But that doesn’t mean they have to be left out entirely. One way to include them is to solicit their feedback, questions, and other input beforehand so that all of it can be addressed and discussed during the meeting.

Afterward, the responses to their input can be included in an emailed summary of the meeting or, better yet, a full recording of the session.

5) Record the meeting for easy sharing later on

Sometimes, it’s just not possible to find that Goldilocks meeting time for all of your employees. But all is not lost. Recording a meeting and sharing it with anyone who wasn’t there or who simply wants to review what was said makes it easy to keep projects and conversations going.

So, make sure when you’re reviewing a video conferencing solution, be on the lookout for features like recording capabilities compatibility with multiple devices and OSes, as well as screen sharing.

6) Make it easy as possible for participants to join

Time zones are just one factor in meeting scheduling. For example, if you make it difficult to join by requiring a lot of complex steps – e.g., entering a PIN, requiring specific video systems, etc. – then it’s inevitably going to be more difficult to get all remote and mobile employees on the line.

Modern collaboration platforms make it simpler to schedule and run meetings, during DST and outside of it, too. Employees can join from their mobile devices, laptops, desktop, and video conferencing systems with just a tap or click.

To learn more about how to get the most from your meetings, get started with a free plan of Cisco Webex today.

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School with connected Webex icons. At all levels of education, technology is not only a wish but a necessity.
Teachers, here’s why you need Webex

Classroom supplies and Webex

Every school year, teachers create a sacred list of school supplies they need for the year. Mine typically included tissues, hand sanitizer, sticky notes, whiteboard markers, and other standard supplies. As a former teacher—Mrs. Hamill—I always started my school year off telling parents to review “The List” and thanked them for their support. While I always appreciated any help I could get, I just recently realized what had been missing from my list: technology.

Webex collaboration tools

Ever seen Webex on a teacher’s wish list? I sure haven’t, but I wish someone would have shared the need to eliminate the endless bullets (or stars if you’re fancy) and replace them with one request: Cisco Webex Meetings and Teams. I wish I knew how much time, money, and valuable teaching time I could have saved by requesting Webex collaboration tools. I’ve saved you the time and written the list for you today—you’re welcome.

Fostering healthy, safe, and supportive learning

We’ve all seen a teacher’s wish list before: as a parent looking at a take-home folder, in the store shopping, or broadcast over TV and online advertisements. Educators prioritize keeping students healthy, safe, and cared for while teaching. The tissues, hand sanitizers, and markers are a good start, but they do run out, need resupplying (insert begging over many emails), and do not support significant classroom needs.

“How do I help the student who didn’t use the hand sanitizer and is out for the next week?”

“How can I revolutionize the use of sticky notes when we’re striving to be a green school?”

“How do I host an important study session when the state just closed down for a snow day?” 

Teachers, here’s why you need Webex

Importance of technology in education

At all levels of education, technology is not only a wish but a necessity. Had I known this when I was teaching, I could have shortened my list and added Cisco Collaboration tools, Webex Meetings, and Teams to the top of my classroom and school’s priorities. Unfortunately (an understatement), I didn’t know the answer was Cisco Webex collaboration solutions. Before exiting education, I had the opportunity to adopt and deploy Webex in an education environment. This is where the list started to shrink. Sticky notes, whiteboards, and markers are built right into the product. Connecting with kids, parents, and colleagues remotely with just one button to push? Check! Where were these amazing tools when I was teaching only two years ago? It doesn’t matter, because what I didn’t know then, I do know now.

I wish I had Webex Meetings

Webex Meetings offers teachers a way to connect easily with students anywhere, anytime. Teachers never stop teaching. The bell may have rung, and the students have gone home, but there is still loads of work and planning that will go on into the night, bleeding right into the next day. Teaching remote is not an issue for an educator. I would have loved to host office hours or answer a student’s question in real-time from the comfort of my couch.

If the school called a snow day, I would have been able to keep the momentum going, not having to play catch up upon my return. Webex Meetings allows you to play video and enable audio, use chat, and share screens. It’s so simple and a great way to stay productive.

Parent or student can’t make it to a school conference to discuss academic progress? Say hello to Webex Meetings. It allows for more flexibility and personalized attention whenever needed.

Large scale? I know, first-hand, administrators, board office personnel, superintendents, content coaches, and more don’t have the bandwidth to attend every professional development session, curriculum gathering, or state-wide initiative meeting in person. With Webex, however, I can include all those parties. Everyone is where they need to be. You truly can be in two places at once.

And I’m just getting started.

Workflow, working in a group, and collaboration- peace of mind

Webex Teams is the epitome of collaboration. The integrations are endless, and there is no disruption or pause in the workflow when working on Teams.

One of education’s best practices is “group work,” as the facilitator roves the classroom to check in on table talk that nurtures productive discussion. Webex Teams allows leaders to use Team spaces as breakouts, which allows for even more focused, quiet conversations, and personal teacher attention. I would bop in and out of spaces to check in on my students and their shared efforts.

Gone are the days of leaving the classroom (a big no-no) and running down the hall (also a demerit) to quickly collaborate with a colleague. With Webex Teams, all of my peers are at-the-ready. I juggled being the basketball coach, literacy chair, social committee member, and bus duty scheduler, which meant I talked to a lot of people throughout the day. That’s a lot of emails and way too many forbidden hallway trips. Webex Teams was where my communication and collaboration should have (remember this is a wish list) lived.

Final thoughts

All in all, my wish list looks different these days, and that’s because I have been able to cross off the majority of the list items previously mentioned with one solution: Cisco Webex Teams and Meetings.

Today, I still teach and train others, but I do it remotely, from home. I connect with people across the world, and there is no time lost. I have only invested in one box of tissues in five months, and my germs are my own, so a travel-sized sanitizer fits the bill. I still utilize sticky notes, markers, and whiteboards as they’re available in-product.

Before, when I was confined to one room all day (except for those quick escapes), I never dreamed that teaching remote would be possible. Now, I know and believe anything is possible with Webex.

Consider adding Cisco Webex to your wish list, because the school year isn’t over yet! Who doesn’t love crossing off more than one list item at a time?

Click to take advantage of Webex Meetings and Teams for FREE in your classroom.

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Working smarter: An interview experience from a (super fun!) virtual team

My virtual team experience

I graduated in May of 2019, and along with my peers I faced the daunting pressure of figuring out my next step.  Like many that were in my shoes nine months ago (or still are now), the end of the road in academia didn’t present a clearly defined transition into adulthood. Unless your major led to medical school or law school, graduation looked more like the edge of a cliff, and not the top of a podium.  

millennials and Gen Z entering the workforce and webex technology

If the shoe fits…

I scrapped the ‘logical next step’ option and did the next best thing: I looked for a workplace that would have the best environment in which I could grow, learn, and challenge myself. And with luck, I would also love my coworkers, and have fun while achieving all of the above. Yeah it sounded impossible to me too. 

Status update: currently self-appointed CFO (Chief Fun Officer) of new recruits. I’m growing, learning, challenging myself, loving my coworkers, having fun, AND writing this blog. How you ask? It all started with the interview. I knew from my first conversation with Cisco that it would meet what I was looking for.  

Ready, set, recruit

My experience was typical – a 5% response rate to job applications: an email here, a link to a video conference there, a phone call.  Aside from the occasional email chain, there was no channel for me to communicate with those involved in the recruitment process, let alone a channel to get to know potential team members. In such a time of uncertainty, the lack of visibility added to my stress. There was a clear separation between me and my potential prospective employers I would just need to wait until someone communicated at me. That’s until I started my interviews with Cisco. Only then did it dawn on me that when a company interviews you, you are interviewing them too; you can’t just want the shoe, it must fit on your foot. 

My virtual recruitment adventure 

My recruiter and potential team members asked me to create a free Webex Teams account on This was unusual, but I was open to this interview process. Immediately, the interviewer leading my interview process began a conversation with me one-on-one and added me to a ‘space’ titled ‘Welcoming Ana Vincenti’ (that’s me) with the other members of her team she would eventually want me to connect with. A space, just for me? I was already feeling special. 

Next thing you know, I was welcomed with confetti, gifs, emojis, and enthusiastic messages from the team that they were excited to meet with me. And for the first time in an interview process, I felt (dare I say it) good. Being added to the space made me feel like I was already a part of the team, even if just as a guest for the time being. It removed the walls that I had consistently felt in all other interview processes — it’s like I was invited into the same room where everyone else was, as an equal.  

In Webex Teams you can search from thousands of Gifs to find the perfect expression of yourself at any time.

The team continued to use the platform to schedule video meetings with me directly in the Webex Teams app (I was using the online version). Outside of our scheduled interview times, the team made a point to let me know they were available to answer any questions that came up. All I had to do was message them directly on Teams. And the cherry on top of it all? The entire process happened completely remotely. I was traveling for quite some time when this opportunity suddenly popped up. Worried about how it would affect my candidacy, the team said, ‘we’ll meet you wherever you are, whenever you’re available,’ and that’s exactly what they did. 

virtual interview with a unicorn on top of computer.png

The virtual interview process!

My first interview was with who is now my manager and took place while I was squatting outside in front of a Prada (classy, I know) in Milan, on my phone. I had my video on, looking as one does with the beloved combination of 90-degree heat and humidity. I was candid and let her know it was the only place I could find reliable WIFI. I made it clear that I very much took this opportunity seriously, despite how my video looked. She laughed, inquired about my travels, and we continued with the interview. That right there, was the beginning of what sealed the deal for me. More video interviews, gif exchanges, and messages later, I became a part of the Cisco family.  


Once things slowed down, I started thinking about what my day-to-day would look like. The only question I had about integrating into the team was…’so…how tall are all of these people in real life?’ I had not a doubt that I would fit in with them on day one. I already had ample opportunity to connect with them through video, messages, and gifs (usually a clear indicator of one’s personality). By the way, I still don’t know how tall all my coworkers are.  

Some of the people I work with weekly are in Europe and Asia. You heard me correctly; I get to work with people across the globe. Not bad for my first job! That was a goal of mine for way later in my career, but Webex Teams has made it possible from the get-go. This technology makes it so exciting to go into work each day. Or rather, not to go into work, because if I don’t want to leave the house, my team and I stay connected through Webex Teams. We trust one another to get our work done no matter where we are.  


I took so much away from this experience. Check out some of my takeaways below:

1) Life after college. Six months in, I love my first post-graduate job. Webex Teams made the transition between candidate Ana and employee Ana seamless. I communicate with my team even more closely than I did on day one.

2) Video is key in communication. Video is key in communication. From the first interview —  on the floor in 90-degree heat (I wouldn’t recommend this, but desperate times call for desperate measures), I was able to be candid with my future team. Seeing their smiles, make eye contact, and hearing their laughs was pivotal in making me feel comfortable with the team, role, and Cisco as a whole. Ultimately, it allowed me to perform better as a candidate, as I was able to present myself just as I would in a live situation, even though I was far away. It also gave me a much more holistic picture of my future employer and was key in winning me over as a candidate.

3) Be candid, open, and welcoming of new ways to operate (especially when they challenge status quo). This is not a ‘typical’ interview process, or a globally deployed way of working. However the technology is perfectly built to support it and makes for a wonderful experience. I was unsure what this new interview process would look like, nor how I would adapt to having a virtual team. But I embraced it with open arms, was honest about how it was new for me, and the team reciprocated. This a lot of trust between us immediately, which set the foundation for the incredible experience I’m having with the team today. 

Adopting collaboration technology is easy and fun

So, business owners (and future employees), if you are still on the fence about adopting collaboration technology, I hope I’ve made the value clear. This easy-to-use platform was key in engaging me from the get-go, and I can guarantee it will have an impact on other millennials and Gen Z entering the workforce. The flexibility, ease, and comfort it provides in communication is a differentiator that businesses must invest in if they plan to engage top talent. And quite simply, it makes people happy. I’ve been able to meet faraway coworkers’ families, stay home when I need to, worked in different locations, and met so many people from all over the globe, all without missing a beat. Technology keeps the work excitingeverywhere, all the time. Let’s make excitement in the workplace the norm.

We’ve created a page with more guidance for end users and people managers on working remotely at 

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Working smarter: Managing a remote team

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Working smarter- Managing a remote team
Working smarter: Managing a remote team

Managing a team is one of the most rewarding and challenging experiences you can have at work.  Its widely known that employees often choose to stay with a company based on their experience with their direct manager.  The way you form a team, share goals and work together through challenges creates a culture that out-lives deadlines. But what happens when a team takes on a new challenge the experience of working together remotely?  

Here’s our top tips on effectively managing a remote team: 

Lead by example 

If your team is new to remote work – they may have questions and nervously look to you to set the new cultural normsIs it ok if my team sees my home in my background?  What if there’s unexpected interruptions like a dog barking?  As a leader, you set the tone for the transition.  

  1. Sharing video is the new face to face.   Seeing you on video regularly is reassuring and gives you the chance to use your full communication skills – your gestures, tone and message are better received when your team can see the full picture.  
  2. When messaging, remember that your team can’t see your reactions. Give your team more context on the intent behind a message by choosing from thousands of Gifs in Webex Teams to express yourself.When messaging, remember that your team can’t see your reactions. Give your team more context on the intent behind a message by choosing from thousands of Gifs in Webex Teams to express yourself
  3. Share moments that matter.  In the office, colleagues regularly spend time celebrating birthdays, family news and personal moments that matter.  When remote – your role as leader is critical to maintaining the connections – by creating time in existing meetings to connect on non-work news or scheduling entire sessions to celebrate team news, like this virtual baby/bridal shower! 

Get social 

In an office environment, you interact with your team inbetween your weekly scheduled meetings and 1:1’s for example, when you arrive in the morning, get coffee or go to lunch.  There’s no reason the water-cooler conversations need to stop when you’re working remotely.  

  1. Let’s get social!  In Webex Teams, create a space under your team for social interaction, like sharing family news, team member adventures or whatever becomes the topic of the day.
  2. During 1:1 team calls, make sure you and your team member both turn on video.  Whether it’s a project update, milestone or a more difficult coaching session – seeing you face to face makes all the difference. 

Here’s our top tips on effectively managing a remote team when a team takes on a new challenge - the experience of working together remotely. Two people talking face to face on a remote meeting

Remote control your project  

Your team may be concerned about moving away from an in-person experience, where they could talk on the fly, share an idea on a whiteboard and access you for help whenever needed.  However, In many ways, working virtually on a project provides many new ways of working for your team and much more accountability, and visibility in to work in progress for you 

  1. Kick off with a bang!  During your project kick off meeting, leave time for open ideation – just like you would in an office.  Leave space in the agenda for using a virtual whiteboard to brainstorm on ideas.   anyone can contribute from their device and best of all – you can feel confident your ideas won’t be erased as they are saved and can be reopened whenever you need them.Ideation with using a virtual whiteboard to brainstorm on ideas. Man using Webex Teams remotely and ideating with a team
  2. Create space to catch up.  Bringing together content, with messages, links and real time meetings in a Webex Teams space is a project gamechanger.  Even if you step away to deal with other priorities – you can check back into the project space at any time and catch up on the background conversations you missed – something that’s not even possible in a live office. 
  3. Being available in one click is invaluable when working remotely.  Even when you’re in a meeting – your team can still reach out to message you 1:1 and you can view it and reply when you have a moment. If they need to escalate – share your personal meeting room (PMR).  For your team – Knowing you’re available on video on any device and can easily add others to the call will leave them confident they can rely on you, even when remote.  

Stay connected

Working remotely doesn’t mean that your team should feel remote.  Stay connected through celebrations, deadlines and watercooler conversations – on any device.   Your leadership, support and use of Webex Meetings and Teams means your team can be set up for success from wherever they may be.   

We’ve created a page with more guidance for end users and people managers on working remotely at

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Cisco Webex: Supporting customers during this unprecedented time