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Man thinking and on a Webex meeting
What’s new in RoomOS – March 2021

It’s officially springtime, and the days are getting lighter and warmer. We are announcing 2 new features in RoomOS this month, to make it easier to admit people into a virtual meeting room and to book a physical one. Perfect for the hybrid workplace!

Admit all from devices

Whenever people try to join a locked meeting, they are placed in the lobby to wait for the host to admit them. Previously, hosts had to let people in one by one, but we’ve made it available for hosts to admit everyone who’s waiting in the lobby with a single click. This feature is already available in the Webex app, and implementing this for Webex Room devices helps to bring the Webex experience in closer alignment. Learn more by visiting the help article.

Man thinking and on a Webex meetingRoom booking inside of the room

Last year we announced the Cisco Webex Room Navigator. This intuitive, touch panel offers instant connections to video conferences, room controls, content sharing, and room booking. We are now making it possible to use the Room Navigator inside of the room to book ad-hoc meetings. This is not replacing an existing user experience, but rather adding a new and more immediate alternative to do on demand scheduling of ad-hoc meeting rooms directly from the Room Navigator. If you want to see it in action, you can see a demo here. If you need help with this, please check out the help article.

Worried about touching shared touch devices? We got you. Simply use your voice to book the room. With in-room booking, you can extend your booking or book a room for a spontaneous meeting. If the room is available, Webex Assistant books the room for you. Check out the help article here.

woman on Webex using booking feature

We kept it short and sweet for March, but stay tuned – we have a lot of good things coming.

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What’s new in Webex: March 2021

Webex Training Drop- In Session [Live Class]

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Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Layout selection on Webex Board
What’s New in RoomOS – February

After a quiet January, we have really upped our innovation engine to bring you 8 new features to enhance your collaboration experience, whether you are in a meeting or wanting to whiteboard or share your screen, or curious as to what a full cloud meeting experience is.

Webex Edge for Devices updates

Native Webex Meeting Experience for Webex Edge for Devices

We are now offering a steppingstone towards an experience that is closer to the cloud experience. With Native Webex Meeting Experience for Webex Edge for Devices, you can enjoy cloud features on your devices registered to the edge when you join a Webex Meeting. Your device will join a Webex Meeting natively, giving you access to all the features that were previously only available in the cloud. Think multi-way whiteboarding, facial recognition with name labels, advanced mute capabilities and host controls.

Webex Edge for Devices Software upgrades

With cloud-managed software upgrades, your Webex Edge for Devices linked devices get upgraded automatically when a new RoomOS software version is available. In order to enable Native Webex Meeting Experience for Webex Edge for Devices, your devices need to be cloud upgradable. This is in order to make sure that any change to the cloud service will be noted by the on-premises endpoint, and don’t disconnect or disrupt any workflow.

In-meeting experiences

Transfer Host and Presenter Roles

When using Webex, it is easy to “pass the ball,” meaning that the meeting host can give special privileges to whomever is going to present. We are now making this available for Webex Rooms devices. This makes it easy to keep the meeting going when the original host needs to leave – they can simply assign a new host, and the meeting can keep on rolling. Check out the help article here.

Transfer Host and Presenter Roles

Request Unmute

There are situations where it’s your turn to present and you’ve forgotten to unmute yourself. Instead of someone announcing to all participants that you’ve forgotten to unmute yourself, we have added an option for the host to send a message to the person who is muted to request them to unmute themselves. The person who is muted will get a notification saying:“You are being asked to unmute yourself.”  Visit the help article to learn more.

Presenter Host and Presenter Roles_1

Closed Captions

We are all about inclusive collaboration experiences and making virtual meetings 10x better than in-person interactions.  That’s why we are excited to introduce closed captions on our devices. Today’s workforce is multicultural, and cross-border collaboration is the norm. By bringing in closed captions to your meetings, you are making it easier for people with hearing impairments to understand what is being said. Additionally, by having both auditory input, being able to see body language through video and closed captions increases the chances of understanding and being understood. Learn more by visiting the help article.

Improved co-creation, layout and content sharing experiences

Shape recognition

We have added a beautification tool to help make the shapes you draw on your whiteboard on the Webex Desk Pro or Webex Board a bit more precise. When you draw certain figures, the whiteboard will detect it and re-trace them with more accuracy. For example, it will complete a circle or straightening a square. If you want to learn more you can check out the help article for Webex Board Series or Webex Desk Series.

Layout selection on Webex Board

The Webex Board series has always had a different layout than the rest of the Webex Rooms portfolio. We are now aligning it to the rest of the portfolio, providing most of the regular layout families to the Webex Board. At this point, this is only available for transcoded meetings. Further, transcoded meetings on single-screen devices will receive a wide PiP with up to 6 participants in view. Click here to learn more.

Layout selection on Webex Board

Improved share flow for Webex Desk Pro

If you haven’t had a chance to try the Webex Desk Pro yet – you are missing out. This is a truly brilliant device, and we are making the content sharing experience even more intuitive. We have added the share button to the floating content bar and your self-view area, making sharing easy. Tired of asking whether people can see your screen? With this new improved share flow, you will get a red border around your screen to let you know that you are sharing. Easy as anything.

Sharing Web Apps in call

A few months back we made it available to launch a web app directly from your Webex Board Desk Pro’s home screen and interact with them using the touch display. We have taken this one step further by allowing you to also use these web apps during a call! The best thing is that everyone is in on the experience – devices without a touch interface can receive and see whatever web apps you are sharing too. The help article can be found here.

That’s it (and that was a lot!) for February. I hope you will make good use of these new features. Until next time!

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See how you can take your meeting experiences to the next level


What’s new in Webex: February 2021

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

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Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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What’s new in RoomOS: January

Happy New Year! I hope you are ready for another year, and another round of RoomOS updates. So, without further ado, let’s get straight into it!

Raise hand

Ever had the problem of being in a large meeting and desperately wanting to ask a question without interrupting the speaker? Or ever held a presentation and wanted to get live feedback without having multiple people speaking in tandem leaving nothing but an inaudible mess and loads of untangling to understand who was first? With our new Raise Hand feature, these scenarios are a thing of the past. Meeting participants can simply click the Raise Hand icon on their device, and their names will show up in a sidebar in chronological order, depending on who raised their hand first. Only the first person that raised their hand will have their name displayed on the screen, and the counter on the side will increase with every person that raises their hand.

This also allows the speaker to know when someone raises their hand, and how many questions there are, as the counter on the sidebwr increases. The meeting host can then go to the roster list to unmute whoever has their hand raised. This makes giving and receiving feedback that much easier. If you want to learn more, check out the help article.

Two women in meeting using the raise hand feature in Webex

Far-end camera control

This is a feature that has been requested in many verticals. You ask, we listen and deliver. It is now possible to control the camera of cloud-registered endpoints from the far end. For privacy reasons, this is not available for devices in personal mode, only in shared mode. It couldn’t be simpler – you simply choose the system to control from the participants list, and turn off best overview for the system that you want to control. Click here to learn more.

Cloud upgrade for Webex Edge

We are making easier to manage software upgrades for devices registered to Webex Edge. These devices are now able to upgrade their software directly from the cloud. This feature also gives you clear information in Webex Control Hub about deployment dates, and there is no need to manage upgrades manually. Administrators can choose whether they want to opt in on the feature. You can learn more about this by visiting the help page.


Cloud upgrade for Webex Edge

Transcoded layouts for DX/MX/SX

Our previous portfolio of MX, SX and DX devices will get transcoded meeting in Webex Meetings. What this means is that our more advanced layouts, such as 4×4 and 5×5 will be available for these devices. This also allows single-screen devices to get a wide stream with up to 6 participants on-screen whenever you share content. The help article can be found here.

6 x 5 grid of profiles on Webex device

That’s it for this month – but stay tuned, as in the next few months we will be giving you loads of the features announced at WebexONE, aimed at making video meetings 10x better than in-person interactions.

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See how you can take your meeting experiences to the next level


What’s new in Webex: January 2021

Webex Training Drop- In Session [Live Class]

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Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.


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4x4 grid layout
What’s new in RoomOS- December

This December, you can choose to work from wherever with our new Custom Background feature. Maybe The Bahamas sounds tempting? Read on to learn more about the Custom Background feature, among many other innovations.

Custom background upload

The Webex Desk Pro already has the virtual background feature, where your background is replaced by an image, but these images are pre-selected by Cisco. Want to work from the beach? Your cabin? Times Square? The opportunities are (almost…) endless with the new custom background upload feature. You can now upload your own custom images! We provide some guidance about what works, and users can go into and upload up to 3 images that they can later select as their own virtual background.

4×4 Grid Layout

Tuning into body language and mimic is an essential part of effective communication. And good communication on the other hand, is essential for successful collaboration. That’s why we are super excited to offer you a 4×4 grid layout – this way you can meet face-to-face with more of your colleagues, even when all of you work remotely. 4 rows and 4 columns of participants are displayed on your Cisco Webex Room Series device, or your Webex Desk Pro. This is a step towards bringing you a 5×5 grid layout – which is just around the corner.

4x4 grid layout

Floating content bar

This is a new user interface element to make it easier to find and use certain features. The new floating content bar simplifies the journey towards annotation, content sharing, and using the touch redirect feature to connect your laptop to a Webex Board or Desk Pro and control your laptop screen directly from the device’s touch screen.

floating content bar in RoomOS


When you are the host of a Webex Meeting, you’re basically the boss. Some features, like recording and Webex Assistant can only be enabled by the host. However, sometimes the meeting host is busy talking or presenting, or they might have to leave the meeting earlier than planned. This is where our new feature, co-host, comes into play. The co-host can perform the same actions as the host. What’s even better, is that your Cisco Webex Rooms device can also act as a co-host, so you can record, end the meeting or use Webex Assistant from the device, all without having a meeting client open. If you want to learn more, you can check out the help article.

Titles in name labels

I’m sure you’ve all grown to love our Face Recognition feature. It helps people in your organization to get to know each other better, and makes it easier for you to remember names – hey, I don’t blame you! We’re all busy. Well, we’ve taken this one step further by integrating Face Recognition with titles. Titles are job description showing under your name label. This is retrieved from the active directory of your company; however, end users can change this by going into and edit the description field. Click here to learn more.

Titles in name labesl in RoomOS

Control Hub – Bulk Configurations

Cisco Webex Control Hub is the central hub for all your Webex services, including your Webex Rooms devices. Through Control Hub you get access to rich insights and analytics, and it’s also an easy way to manage and configure your Rooms devices. We recently added support for Webex Edge for Devices customers, so both full cloud and hybrid devices can take advantage of the new bulk functionality. What is the bulk functionality, you might ask? It is built on our open API’s, and allows our customer to select as few or as many devices as they want, and configure one or many attributes to the selected devices. Read the help article to learn more.

That’s it for December, and we’ll be back In the new year with even more innovations. Until next time!

See how you can take your meeting experiences to the next level


What’s new in Webex: December 2020

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

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Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Man in conference room room using a Webex Deskpro
RoomOS October update

It’s officially spooky season! The RoomOS team have been hard at work to deliver innovations that will make collaboration less scary. Read on to see how BabbleLabs makes sure your voice is heard, how you can clean up your desk with the Desk Pro, and much more.

Babble Labs acquisition – Noise Removal

Working from home is great. You can wear your pajama bottoms, throw on a crisp shirt on top and be ready for business – nobody would ever suspect that you just rolled out of bed. However, background noise such as aggressive keyboard typing, traffic, or your dogs barking can be extremely distracting. With our recent Babble Labs acquisition, we are able to bring advanced noise removal AI to our Cisco Webex Rooms devices, making sure your voice is in focus – not your neighbors’ renovation efforts.

Dark Mode

Most of the world is now working remotely, and education is no different. Are you a teacher who misses the look of white chalk against a blackboard? Well, we are now making that possible – minus the screeching sound. The whiteboard on your Cisco Webex Board or Desk Pro is now dark by default, but with all functionalities remaining the same. If you prefer, you can always change it back to white.

Dark Mode on Cisco writen in multiple colors on Cisco Webex Board or Webex Pro

Whiteboard overview

Sometimes, you’ve got to make things smaller to see the big picture. That’s why we’ve made it possible to zoom out by 10X in your whiteboard sessions to get a better overview, as previously you could only zoom out 2x.

HID Forwarding – Use Desk Pro as a USB Hub

Messy desk? We got you. The Cisco Webex Desk Pro is not only a first-class collaboration device, but it also acts as a computer dock, reducing cables and clutter on your desk. You can connect a keyboard and/or a mouse to the USB port of the device and it will be redirected to the USB-C connected computer.

Personal Mode: Pairing

The Webex apps can now pair with a personal mode device and control it wirelessly. Users can share their screen, receive and place calls when paired to their personal mode devices. Best of all? This is available both in or outside a call.

Advanced mute

Back in June, we released Remote Mute. Now, we’ve expanded this feature to allow the host to mute/unmute all, and decide if participants can or cannot unmute themselves. This makes all-hands meetings that much easier!

Call end confirmation

Life happens, and sometimes the meeting host needs to leave the meeting – either because they’ve got a conflicting meeting, or their child is throwing a tantrum. Both valid reasons. This new feature makes it easy to transfer the host to another meeting participant, as a dialog box will pop up, asking whether you want to transfer the host or if you want to end the meeting for everyone.

That’s it for October. Until next time!

See how you can take your meeting experiences to the next level

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What’s new in Webex: November 2020

Webex Training Drop- In Session [Live Class]

See What’s New in RoomOS

Still need help?

What would you like to do?

Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Explore daily product demonstrations

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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Desk Pro and partners sitting in an office
RoomOS September update

It’s September, the leaves are turning, and we have been hard at work making your collaboration experience the best it can be.

Manual camera control for Desk Pro and Board

The Cisco Webex Desk Pro and Board automatically frame the person that is speaking, a feature called PresenterTrack. However, there are times where this is less desirable, for example while showcasing physical items. To solve this, we have released manual camera control. This allows the user to turn off the automatic framing and instead focus on a point of choice through the use of a software joystick. Check out the help article.

Music mode

In video meetings, we don’t want traffic noise or music from the radio in the kitchen to be transmitted. Therefore we use filters to filter out unwanted noise and transmit only your voice. For streamed concerts or video guitar lessons, however, we want to process the audio as little as possible for the most natural listening experience. This is why we’re introducing Music Mode. With Webex Music Mode, you can hear the dynamic range of the different instruments through your device. This is also available for Webex Meetings. Read more about Music mode.

Two people, man guitar teacher working with little boy on guitar lessons.

Call information in recent calls

This new feature will make it easier for admins to troubleshoot calls. Simply click on the calling tab to get a list of your recent calls, and you will be able to get a breakdown on the information about those calls, making troubleshooting that much easier. Learn more here.

Device configuration API for RoomOS

We are all about making customized collaboration seamless, and it is now possible for customers and partners to set configuration via API’s without needing direct access to the device, or even the device being online! The API allows admins to bulk configure devices registered to the cloud or with Webex Edge.

That’s it for September, but I promise we have a lot more in the pipeline. Stay tuned!

See how you can take your meeting experiences to the next level

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See all the Webex RoomOS releases

Room cleaning macro with Cisco Webex Rooms

Returning to work with Intelligent Room Capacity

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Still need help?

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Join a Webex online meeting.

Learn more about web meetings and video conferencing.

Sign up for Webex.

Visit our home page or contact us directly for assistance.

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The new Webex Assistant
Meet the new face of Webex Assistant

Your workplace digital assistant has a new look and, coming soon, an expanded experience.

The new face of Cisco Webex Assistant

You may be familiar with Webex Assistant, the AI-powered voice assistant for work. Now known as Webex Assistant for Webex Rooms, our original digital assistant allows you to control compatible Webex Rooms devices with your voice, making it easy to join a meeting with just a few words, manage your meetings and devices from anywhere in the room, and much more.

As we continue to enhance our collaboration platform with new AI-powered features, we’ve made some improvements to help make your day-to-day tasks more enjoyable. As of June, you’ll see that the hexagonal icon in Webex Assistant for Rooms has been replaced with the new, friendly face of Webex Assistant. With engaging visual animations, your digital assistant is ready to support you anytime you need it. Just say “OK Webex, what can you do?” to get started.

Expanding the Webex Assistant experience

Don’t have a Webex Rooms device? No problem. Webex Assistant is also available in Webex Meetings. With Webex Assistant for Webex Meetings, you and your team will benefit from higher levels of productivity and engagement in every meeting.

Young man smile through the desktop using the Webex Assistant experience

Featuring live transcription, automatic note-taking, voice-activated action items and more, Webex Assistant for Meetings makes the best team collaboration experience even better by allowing you to easily capture every detail during the meeting, so you can keep work moving forward after the meeting.

Learn more

Webex Assistant for Rooms is available now on compatible Webex Rooms devices. Check out the Webex Assistant adoption toolkit to get started.

To be among the first to experience the latest in video conferencing technology with Webex Assistant for Meetings, sign up for your free Webex Meetings account today.

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RoomOS June 2020 update

See what’s new with RoomOS

The beauty of RoomOS is that it is evergreen. Each month, we release new features so that your collaboration experience is always evolving and improving. It’s that time of month again, and I am super excited to bring you some more collaboration magic.

Personal Mode – Whiteboard Improvements

Previously, when you were in personal mode you could not save a whiteboard you worked on when you were not in a call. This made it difficult to whiteboard ad-hoc. We think you deserve a great whiteboarding experience regardless of your device, so now the whiteboard feature works just like the Cisco Webex Board does – meaning you can start, save and retrieve a whiteboard regardless of whether you are in a call or not. If you want to learn more, check out the help article.

Personal Meeting Room (PMR) Easy Join Improvements

Previously, the Webex button has allowed users to join a Webex Meeting or a Personal Meeting Room (PMR) by entering a URI or an 11-digit code. We’ve improved this process, so you can now search for a PMR using the “Join Webex” button, typing in the person’s name. That way you will get results both from your history, and from the cloud search! What’s even more exciting, is that this feature represents the first cloud feature coming to our on-prem customers by using Webex Edge for Devices!

Webex Meetings Joining improvement

Remote mute in Webex Meetings

This one has been highly requested, and we couldn’t be more excited to bring it to you! Now, we offer the opportunity to remotely mute participants in a Webex meeting on a cloud registered device. This is particularly useful for bigger, all-hands style meetings. Due to security reasons, no one can remotely unmute anyone – all participants need to manually unmute themselves if they wish to speak.

Young Man wearing classes in an app showing viewers how to Remote mute in Webex Meetings

Lock Meetings

At Cisco we talk a lot about security and privacy, and we really practice what we preach. In the Webex app, you can lock your meetings and your PMR, so no one can dial in and crash your meeting. We are now making it possible to do this directly from a video device, so that you do not need to open the app to lock/unlock the meeting. Whenever you are the host of a meeting a lock button will appear on screen, and the meeting will remain locked until you manually choose to unlock it. This way, you can be assured that no one external will “bomb” your meeting.

Webex Board and Desk Pro Touch-Redirect in call

We’ve had touch redirect for a while now, and this was a feature that was highly appreciated by our education customers. Now, you can also use the touch-redirect while in a call!

If you want to learn more, check out the help article.

That’s it for June, and I hope you all have a wonderful summer. Until next time!

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Woman at computer whitebaording
RoomOS May update

We are already at the end of May! I hope everyone is staying safe and sound. The RoomOS team have been working hard to release a mix of features for you, to enhance your personal mode experience, up your co-creation, and make life a little bit easier for administrators.

Activity indicator

Ever been in an interactive whiteboarding session and wondered who is annotating or drawing? We thought so. With Activity Indicator, the initials or the avatar of the people who are adding to the whiteboard will pop up next to their input. This is especially useful when you zoom into an area and want to be aware of the bigger picture. Click here to learn more.

Activity Indicator showing whiteboarding session with avatar of people drawing

No auto wake-up for personal mode devices

Room devices in personal mode can often be found in open office areas or home offices. These devices often turn on automatically when they detect movement – something that is useful at the office, but can be distracting at home. Imagine your device turning on every time your child runs past it, or your cat jumps on top of your desk? Pretty annoying. To fix this, we’re turning off by default the auto wake-up feature for personal mode devices.

Participant list improvements

We also made some improvements to the participant list display when in a meeting. Now, you can see the domain of external participants on the roster list, and see who is paired to a shared Cisco Webex device!

6 participants

Webex Edge for Devices – Read only configurations

We want to make sure that all our customers get to experience cloud benefits, no matter their deployment type. Webex Edge for Devices allows customers to view their configuration settings directly in Control Hub. This allows for greater flexibility, as customers with an on-premises registered device can see the configuration in Control Hub, which is a cloud feature. This brings more value into the single pane of glass for all administrators, regardless of deployment type.

Webex Edge for Devices – Proxy support

We also added proxy support for Webex Edge for devices, the same as for devices registered to the cloud.

That’s it for this month – but stay tuned, as we have loads more in the pipeline.

Learn more about Webex Edge for Devices

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See all the Webex RoomOS releases

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RoomOS Monthly Update: March 2020. Close up of a young man working in an office
RoomOS Monthly Update: March 2020

This month, the software team have been cooking up some real treats for you guys.  In March, we are focusing on making the way you collaborate with your personal mode Webex Room devices more seamless and efficient, as many of us find ourselves working from home. If you do, check out some tips and tricks on how to work remotely.

The first two features are cloud benefits, whilst the latter two are available for both cloud and on-premises.

Guest code for wireless sharing

Most offices receive a constant flux of people. When these people come into your office for a meeting, it can be rather tedious to ask them to download an app in order to wirelessly share to a room device. Many times, they also require access from an admin to download new software on their work laptops, which is not the most practical thing in the world when you are a guest at a different office. This new feature allows guests to just go to a website and enter a code found on the device, and by doing this they can wirelessly share to a device, with the only requirement being a good internet connection. Whether they want to share an app, the entire screen or just a tab from their browser, it can be done with a simple step.

Guest Code for Wireless Sharing

Easily join your personal room in personal mode

In January, we released wireless sharing for personal mode from the Teams App. We really want to make it easier for you to get stuff done from your personal Webex Room device, so this month we are releasing a Personal Meeting Room (PMR) shortcut in personal mode! Joining your Personal Room is now quick and straightforward – only a click away. You just click the Webex button, and you should see a green button next to your Personal Room address at the bottom of the page. Click it, and you are in your PMR. Easy, right?

Easily Join your Personal Room in Personal Mode

Joining personal room from inside the Webex button

When you click the Webex button, you can now choose to write a Personal Room URI. Previously, it used to be only digits, but now you can use actual words, which is great news for those of us who struggle to remember long strings of random digits (aka most of us). Because of this, you can make a call from your previous dialing history, so if you have dialed a Personal Room before, it will be saved in the history of the Webex button and auto-populate as you type. This feature is available for both on-prem and cloud devices.

Meeting title privacy

There are many different reasons to why people wouldn’t want the titles of their meetings to be publicly displayed. Maybe you are discussing a sensitive topic such as a workforce reduction planning, or maybe one about employee appraisals and salary negotiations. Either way, you might not want everyone walking past the booked meeting room to know what the purpose of the meeting is. To solve this problem, we are providing admins with an API setting on the device, so that the meeting title will be hidden. This feature is available for both on-prem and cloud devices.

That’s all for this month. Stay safe and take care of each other.

Click to learn more about what Cisco Webex is doing to support our customers in these unprecedented times.

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Wireless sharing from teams app into personal mode. You can also choose to share the full screen, or select an app from your computer. This gives you more control over what you share, and can spare you from the embarrassment of accidentally sharing pictures of your cat instead of the monthly revenue report.
Webex RoomOS: January 2020 update

Happy New Year! The software team here at Cisco are feeling fresh, rested and full of inspiration, and we hope you are too! This January, we have released two new features that will make things a little easier for both admins and end users.

Software Control

Admins want control over their software deployment. We get it. That’s why we are releasing a new section inside control hub. You can easily see the date of the next software release, and it gives you transparency into the bugs fixed by this release. We have also made sure to link to the website that contains the information about new features included in the release, so that you can stay in the loop about everything that is new. This new feature is bringing you closer to what you need.

We have also released a new Preview channel. This allows you to have early access to new software releases, and you can roll this out on a few endpoints of your choice. Usually this is available two weeks in advance of the official release. The Preview channel contains everything you would expect to know: the date of the next preview release, bugs fixed, and links to the features in the preview channel.

We value your feedback. It’s what makes us, and the solutions that we deliver better. That’s why we have added a Feedback button, where you can deliver your feedback to our business unit.

Wireless Sharing from Teams App into Personal Mode

When we released personal mode for devices, you were not able to wirelessly share into it. However, this has been on our agenda for a long time, and is finally ready to launch. So, we updated our Teams app so you can wirelessly share into your personal mode device once you are in a call! This really makes content sharing simple and seamless. Just how we like it.

You can also choose to share the full screen, or select an app from your computer. This gives you more control over what you share, and can spare you from the embarrassment of accidentally sharing pictures of your cat instead of the monthly revenue report. Trust me on this one.  You can check out the help article here.

Admins want control over their software deployment. We get it. That’s why we are releasing a new section inside control hub. You can easily see the date of the next software release, and it gives you transparency into the bugs fixed by this release.

That’s all for January, but we have a lot of more in the pipeline. You can expect Guest Pair and Share in the upcoming months – a feature that I know is highly requested.

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The holiday season is also about giving. And this year, the Webex RoomOS team are gifting you with great new features that will make collaboration merry and festive, including a whiteboard improvement for DX that has been highly requested!
Webex RoomOS update: December 2019

We are fast approaching the holiday season, which is the ultimate time for getting some well-deserved rest and relaxation, and catching up with friends and family. The holiday season is also about giving. And this year, the Webex RoomOS team are gifting you with great new features that will make collaboration merry and festive, including a whiteboard improvement for DX that has been highly requested!

Annotate Anywhere

Wouldn’t it be great if you could annotate anywhere on your devices? We thought so too, so we made it happen. In this release of Webex RoomOS, we have expanded our annotation opportunities with Annotate Anywhere. Previously, you were only able to annotate on content that had been shared from a laptop or computer. Now we are making it possible to annotate on content in more ways, such as opening a file from a space, or on a webpage accessed by a web app. This allows for a more seamless collaboration experience.

If you want to learn more check out the help article for DX , or for the Webex Board click here

In this release of Webex RoomOS, we have expanded our annotation opportunities with Annotate Anywhere.

Whiteboard Improvements for DX

I love the Cisco Webex DX. It’s the epitome of sleek, hardworking and smart – it enables me to connect and collaborate with people from remote corners of the world, all from the comfort of my own desk. Now, we have made it possible with real-time whiteboard collaboration between the DX and the Webex Board, through Webex Meetings, which is a feature that has been highly requested by our customers! With this new feature you can enhance your meeting presentations with visuals you can change as you go. Learn more here.

New Workflow for Easily Saving a Whiteboard Session

The best things in life are simple. The smell of coffee in the morning, hugging a loved one, the feeling of grass under your feet… And collaboration is no different – great collaboration solutions should be simple to deploy and utilize. This is why we have released a new feature that makes it easier for you to save and store your whiteboard sessions in Webex Teams spaces and through email. This new workflow equips you with new information, icons and screen displays that streamline and make explicit different actions and outcomes. Saving your work has never been easier. If you want to learn more you can check out these two articles:

Save a Whiteboard from Desk Devices to Cisco Webex Teams

Send a Whiteboard from Desk Devices by Email

New Invited Section on Participant List

Last month, we made it possible to add a participant in the cloud to your call. We have now extended this feature so that you can not only see who has joined the meeting, but also who is invited but has not yet accepted. This is also valuable in other ways – simply speaking the “invited” section will list all users and devices that have a join button and can join at any time.

Last month, we made it possible to add a participant in the cloud to your call. We have now extended this feature so that you can not only see who has joined the meeting, but also who is invited but has not yet accepted.

That’s it for December. But keep your eyes open – a new blog entry will be published soon, going over all the highlights of 2019. Happy holidays!

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Just say no to conference calls and yes to collaborative meetings

Apply branding to your conference devices

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Webex board update
RoomOS November update

November already! They say that time flies when you are busy, and here at Cisco we have been super busy working on some new, cool features for RoomOS. These new features will make collaboration and co-creation a breeze.

Companion Mode

Friends are great. They have your back, and help you out when you need it. With our newly released Companion Mode feature, your board and device can help each other out, too. This feature is about getting a board and a room device in the same physical room and making them work as one entity by creating a virtual device. This means that you to focus on creating and communicating, while the room systems do all the rough work for you. This frees up precious time, so you and your team can get more done.

This is the first release of the feature, where the configuration currently tested is a double screen device with Webex Board’s on opposite sides of the room, facing each other. It can also be set up with the single screen device and Webex board next to it. If you want to learn more about this feature, check out this article.

Cloud Add Participants (Ad-hoc Calling)

No matter how hard we try, it can be difficult to keep up with who should be included in a meeting. Things change, and in the middle of a call you might remember that you forgot to invite someone. Now you can easily add cloud participants to your call. This feature has been available for on-premises from the start, and we now have finally made it available for cloud, too. If you are wondering about adding PSTN or SIP users, we are working on making that happen, and these two will come in future releases. Learn more here.

Webex Team Meeting and . Now you can easily add cloud participants to your call

Webex Board Touch-Redirect

We also are excited to introduce the Webex Board Touch-Redirect, a feature that has been highly requested by our educational customers. By connecting a laptop to a Webex Board, users can interact with their laptop’s app through the board’s touch interface. In educational settings, teachers can show their students apps that are only available to view on laptops/computers. This allows for a richer, more dynamic learning experience for the students, and teachers will no longer have to manually switch between a board and a laptop- they can focus on what’s really important, the teaching. However, this feature can be applied to multiple settings and scenarios. For businesses, knowledge sharing and interactive training sessions in-house will greatly benefit from this new feature. You can find out more by clicking this link.

Webex Board Touch-Redirect.png

What’s More..

In addition to these three features, we have many other interesting things in our pipeline. Our partnership with Microsoft was recently announced, which was born out of our customers need to enhance interoperability between different conference rooms and calling infrastructure solutions.

Check out the Microsoft announcement: here.

And, be sure to read up on how this partnership fuels digital transformation efforts and meets business goals.

We also have a great feature for our on-premise customers wanting to experience cloud services coming up in December. If you want to read up on this while you wait for the release, please go ahead and read Richard’s blog entry.

That’s it for November, and I will be back in December with some new and exciting features.

Stay tuned!

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See all the Webex RoomOS releases
Just say no to conference calls and yes to collaborative meetings
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Digital Art Changes How We Ideate: Going Digitally Native with the Webex Board

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October Release of Webex RoomOS: conferencing devices
October release of Webex RoomOS

When machine learning and AI became important in our industry, we gathered some of our brightest minds to implement this into our Webex conferencing devices. Some ideas were better than others, and after rigorous testing quite a few got discarded, while some were pursued further and applied to our devices. One of those features was face recognition.

Face recognition became name labels, and people got excited about being able to identify the person(s) on the other side of the video call by their name. Understandably so – addressing people by their names facilitates trust, something that customer service departments do to make their customers feel more comfortable.

This did not come without challenges. Some technical, but also challenges related to privacy rights and security. We rolled up our sleeves and started working through those challenges, and after many months of hard work we can finally release Name Labels as a general feature in our October release of Webex RoomOS. This is now available to all of our users. Of course, it is up to the organization if they wish to use it, and individuals can decide themselves whether they want to be recognized or not. Consent by the end user is a must.

However, when it is enabled it is powerful. You can sit in a meeting and see the name of all the people you are interacting with. Having a name to the people you are conversing with facilitates memory and recall – and can spare you for many awkward follow-ups asking who said what. Here at Cisco we hope your organization will take good use of this feature, and experience first-hand how useful it is.

Figure 1. Name Labels

Another feature we have been working on for a while is Cloud xAPI. We know the power of API. Many of our integrators and customers are using them daily to create workflows that help them in their day-to-day tasks, and from the moment we launched our Cloud service, we knew we had to develop and create a good story around Cloud API. This was not an easy task. It was important for us to make sure that this had a very high security level, which is key to everything we develop here at Cisco. With security being one of our top priorities, we worked closely with our Webex Teams business unit to develop a powerful way to access the devices API from the cloud. Developers can start porting their on-premises applications to the cloud, making the task of moving to the cloud a lot easier. There was a lot of heavy lifting done from Cisco’s Control Hub group to support the Cloud API in an elegant manner, but we have done it. Richard Bayes will soon be dedicating a whole blog post on this feature, but in the meantime you can click these links to learn more:

Figure 2. Webex devices Cloud API

In August we released WebApps, and in October we are simplifying creating and deploying them. Let me explain. You see, before this release you needed to have a solid understanding of how to create a macro, and be willing to get your hands a bit dirty with code in order to create a WebApp. Nothing too difficult, but we have now made it way easier.

Remember the old in-room control editor? Now it is not only for in-room controls anymore. We expanded it and gave it a fresh retouch to allow for easy creation of WebApps. A contextual menu tells you how to start the process, which can be as simple as inputting the URL of the app you want to have, and the system will even automatically download an icon from the Internet to match your app. It doesn’t get much easier than that.

Now – this is all for October, and I am hoping that next month I will have some good news for you around companion mode and touch re-direct which is due to launch very soon.

Stay tuned!

Interested in Webex video conferencing for your conferencing devices? Sign up for free.

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September Release of Webex RoomOS for Webex Video Devices

Hello to everyone that is reading this blog. We have been working hard to bring you some new features this month. In the September release, we are delivering new features to our Webex Board and new features for our management suite, Webex Control Hub.

Webex Board Updates

Two-way Whiteboarding

Up until now, when board users called into a Webex meeting, only one board could start and edit a white board. Everyone else could receive this white board as content, but no one could interact with it.

Now, after a lot of work, we made it possible for two or more boards to collaborate during a Webex meeting. Let’s picture this flow. A few remote sites call into a Webex meeting, a couple of boards are in these sites, and in others maybe a Webex Room Kit or any other Webex conferencing device. One of the boards starts whiteboarding, and the second site jumps in to draw some extra information on the original drawing. There’s interaction, there’s collaboration from those two boards, and the Room Kit receives all this as content. Isn’t this a great way of working? You can see the people, you can enjoy the features of Webex devices like speaker tracking and excellent video and audio quality at the same time you are collaborating in a whiteboard from different locations. That’s is just great and simple.

Microsoft OneDrive Integration

Second in the list is the ability to open and view files stored in OneDrive.

Many of our customers are using OneDrive, and we naturally need to provide the best integration with other tools that users need for their basic work. Remember that we introduced WebApps last month? It was with this very same concept in mind. We are a platform, we have to provide a way to improve our customers workflow, adapt and improve to whatever tool belongs to the users workflow.

So, now you can collaborate in OneDrive or SharePoint online documents on the Webex board by opening the files in the files activity of a space.


Many of you have heard about stickies. Many of you have seen demos of stickies. Well, stickies are finally here. They will help you in your brain storming sessions. They can help you get your ideas organized with multiple colors and sizes, and you can even interact with the Teams client while editing or working on stickies. True collaboration!

Undo and Re-do Buttons

Last but not least in the feature list, we have a small feature, that we are sure that many will find useful despite been kind of just a small button. It’s re-do.

If you are drawing, and delete something with the undo button, you can now press and hold that undo button to reveal the re-do button, and re do all traces you have undone.

Updated Layout

Finally, the Webex Board is changing layouts. The Webex Board is updating layouts to improve the call experience! The active speaker and the PiPs will always have a clear real state in the screen. The PiPs will no longer overlay the active speaker area, allowing for the active speaker to be in full view at all times and improving the visual hierarchy of the screen.

The PiPs have been updated from circles to squares with rounded corners. You should also notice that the new way to present the PiP is not available in any other device yet, but this is the direction we are moving forward with the portfolio in the near future.

We are sure our users will love these changes, it will make their meeting more comfortable, keeping the productivity Cisco normally provides, but as always, feedback is welcomed!

This change should be in place for October 16.

Control Hub Updates

Advanced Configurations

Now it is possible to configure RoomOS and Webex Share devices from Webex Control Hub through the new Advanced Configurations. Gone are the days that you needed to log into the device web interface to do an advance configuration, such as the default ringtone volume or changing the second monitor role. We know we need to keep pulling in this direction, and offer our admins even more flexibility to achieve their goals, and therefore our next step is to create a framework to support administrators performing these actions in bulk. Just keep tuned, it’s coming soon.

Device Proactive Alerts

We know IT Admin time is valuable and keeping on top of events happening in the collaboration network can be time consuming. A new feature we have released is Device Alerts, this feature allows an IT admin to subscribe to alerts via Webex Teams and when a device goes offline or has an issue an alert is generated. An alert is also triggered when the device comes back online or the issue has been resolved. This should be handy for many of our admins, right?

Great, this is all for now, some new features, some updates, and even a very small peak at the direction we are moving towards.

See all of the Webex Teams Releases here






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August release of Webex RoomOS: Latest on conferencing devices

Hello again!

North hemisphere summer break is finished, and we are excited to share how we have been working hard here at our Oslo offices to bring you the best experiences with our Webex devices.

The August release is not heavy in the number of features we have, but it shows clearly the direction we are going. Our goal is to make your meetings the easiest to join, the ones with the best content sharing, and the ones where you collaborate with local and remote participants in the best possible way.

My blog before this one was all about the Webex board. And this one is not all about it, but we keep adding features to it.

Starting with one of the most important features we have release so far for board: WebApps.

WebApps is based on the web engine we released just a few weeks back. Users can now create buttons in the home screen of the Webex board, which will redirect them to a Web URL, where users can work using the touch interface of the Webex board.

Think about the case where your teams are working on a kanban board directly from the board, moving tasks around, editing text, and after the meeting it’s finished, there’s no need to take a picture, and go to your laptop to re-do all the work, or anything similar. The work is already done in the right tool. If this sounds interesting, please go to the blog post from my colleague Kristian Sandvik, or check out the video from Richard Bayes, PM for integrations has created a nice video about how to create them:

Let’s keep adding to the list of Webex board features. August release includes new pen sizes. Now when you are drawing in the Webex board, you have the option to click and hold the pen button to display different pen sizes, so your drawing gets more details. Easy, intuitive, and useful!

Moving on to a feature available for the whole portfolio: we have the Webex button!

What’s the Webex button? It’s a much easier and intuitive way to join Webex meetings. If your company is using Webex for meetings, then you should be familiar with the emails every participant receives when a meeting has been scheduled. This email has information around how to join the meeting, and our research shows that the most common way is using the long string of digits.

Before this feature was out, you would have to also look for the URI of the meeting, which many times, depending how the meetings were configured for your company, will be the same digits plus a domain, or just a long URI, then the user will need to start the workflow from the call button, assuming the users understand that they have to “call into the meeting”.

Well, we have done things simpler. Now users have to only worry about that string of digits and clicking on the Webex button will not only tell the users you are actually dialing into a Webex meeting, but it will ask only for those digits, which are easy to find in your email invite. Easy, right?

The last feature for this blog is USB headset support. We had USB headset support for the DX80 in the past, but some customer haven been asking us to support it in more devices. I can’t claim support for the whole portfolio yet, but we’ve started with adding support for the Room Kit, Room Kit Mini, and Room 55. More to come later.

Thanks for reading, go and play with these new features, and as always, feedback is very welcomed.


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Conferencing devices, Webex Board
New release of Webex RoomOs: The latest on Webex Board

In my last blog, I promised a much richer release. Well, here you have it! The newest Room OS release is very focused on the Webex Board. We are working on some interesting material, particularly for the end-user. Firstly, we have released an end-user guide, highlighting the simplicity of the Cisco Webex Board experience. Following this, we will have videos showcasing how teams collaborate using the Webex Board, which will have everything you need to cover all your creative and collaboration needs with conference equipment in huddle spaces to the boardroom. The timeframe for the release of these assets will be coming in the next couple of weeks. Stay tuned!

When it comes to features, we have a good line-up:

I’ll start announcing the availability of Webex Board for on-premises deployments. I know, this blog is about Room OS and the Cloud, but I think it’s something important to talk about, and shows how important this product is to us.

When registered on-premises, the Webex Board still has everything you need in order to collaborate effectively with your team.

First, it’s still an all-in-one device that lets you:

  • Share your presentations and documents wirelessly
  • Create, draw and digitally whiteboard on a blank canvas, or annotate on any screen capture or document. You then have the option to the share the content via email
  • Have video conferences

We believe in building bridges and not islands, so if a customer is comfortable staying on-premises, they now have that deployment option and when the journey to the cloud is desired, we offer a seamless transition.

One of the features you’ll love on the  Webex Board in the cloud is digital signage. Digital signage is a way to have custom information on the screen by using a web engine, which basically means that as long as the information is on a web page, you should be able to show it in the real state of your Webex devices. That’s right, this feature is not unique to the Webex Board. It also works on the Room series, with the difference that on the Webex Board – the experience is interactive. The signage will show up during half-wake, and an admin decides which page or pages to show.

Virtual assistants are in vogue, and we have our own. Webex Assistant allows users to control our Webex devices with their voices. The idea is simple – instead of reaching out to touch the Webex Board to interact with the device, you can just instruct the device to start sharing by saying: “Ok Webex, start sharing.” The Board is the last of the Webex devices to get this feature – and the list over possible commands is growing quickly.

You read above that you can use voice commands to avoid having to stand up to interact with the Webex Board. Another really convenient option we are introducing from the Board – completely eliminating the need to stand up and walk up to it, is Touch 10 support.. The Touch 10 has to be remotely paired with the Board since the Board doesn’t have a physical port to connect it to, but once you have the Touch 10 paired, you can answer those calls without having to leave your seat.

Following the work we have done with the Touch 10, we also added support for macros and customizations. Now, using a familiar workflow, , you can create macros and in-room controls for the Webex Board. We are always adding more APIs and better ways to interact with them – for example this time we have added HTTP get & post clients.

Until now, the physical Webex Board screen was all the space you could draw and annotate on.. In this release, we added the possibility of having an infinite whiteboard. You can keep drawing and drawing, Just swipe three fingers in any direction and keep drawing – the pinch and zoom and or out to get an overview of what you’ve just drawn.

If you’re not using Webex Teams, but still want to be able to save your annotations, we have now made it possible to save it as a PDF file and send it to any email address.. In this case, an administrator will configure the Webex Board with an SMTP server that will allow anyone using the Board to save their work by sending an email to himself, or any participant in the meeting.

We also have some exciting features for the rest of the Webex device portfolio this month. video on/off is now not only available on the Board – but also on the rest of the Webex video devices. Many customers know of this feature as “video mute”, and it gives more control over the user’s privacy by allowing them to turn off the video with the press of a button. We encourage the use of video, but from time to time we understand that it can make sense to stop the video to avoid unwanted interruptions – like in this case (Funny video:

Around a half a year ago, we introduced the Room Kit Mini with the possibility of connecting the device to a USB-C port of a laptop and using it as a USB camera/speaker/mic. In this release, we are improving the behavior of this feature by setting the “do not disturb (DND)” mode on, just when the soft client starts to actually stream something to the device. Otherwise, the device is still available for regular calls, even if the USB-C cable is connected.

Lastly, we are not forgetting our admin friends, and we also have a feature for them. Up until now, in order to activate a Webex device, you had to enter a 12-digit code on the device’s interface, which meant that someone had to be in front of the device to do this job. When we designed this workflow, we designed it with ease of use in mind.Anyone could register a deviceby entering 12 digits, and an admin could send literally anyone to do that part of the job. Now we are allowing admins to actually do it themselves over the network, either with an API or through the web interface of the device. And of course, having an API means we now have ways to script this task, or open for new activation possibilities in the future.

I hope this was as good of a month for you as it was for us. Keep sending us your feedback, and stay tuned for the next post!

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May release of Webex RoomOS

Hello again. Here I’m with an update for Webex devices for May 2019.

Room customizations are a huge part of our work. We feel proud that Cisco Webex conferencing devices are so flexible and allow customers to enable their own workflows to improve their day-to-day work. Of course, all this is possible thanks to our partners actively creating and deploying device customizations.

We started the room customization journey by providing APIs and in-room controls, soon to add more powerful tools such as macros. Since then, we have found a broad variety of new ideas that our customers are deploying.We are even turning some of them into standard features in our portfolio. Keep your eyes open for some of these features coming in June.

Macros have been available for most of the Webex room devices for quite some time, and with this release, we are introducing macros support for Webex Board.

There’s no difference to how macros work on the Webex Board in comparison to any other Webex device. You still use our provided editor to create your new macros, you still use java script as development language, and they are deployed the same way you are used to.

Hopefully you know already where to look for examples on macros, but if you don’t, please go and visit our web page where we have a lot of information on APIs, and a library of macros that can be used as an example to get you started, or inspire you to create new flows.

Go ahead and start playing and creating some macros on the Webex Board, and let us know if you think you’ve got some pretty good macros to show off.

We have also just released a brand new “Customizing Webex Devices” video series, giving you lots of exciting ways to get even more out of your Cisco conferencing systems. Click here and subscribe to the playlist and of course, let us know if you have any great topics you’d like us to cover.

This was a short blog for May, probably because we have many features in the oven just waiting to be done. June and July will be full of new and exciting features that will keep you testing and playing the full summer.


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Conferencing devices
New release of Webex RoomOS: The power of Webex Meetings & Conference Devices

I’m Juan Gallardo, Product Manager for Room OS, the software that runs on our Cisco Webex Collaboration Devices. With this new blog series, I will be sharing all our exciting new features with you, and opening a communication channel with our users. I hope you enjoy it and provide as much feedback as possible.

The Webex Meetings experience becomes even better when combined with Webex devices. Joining a Webex meeting from a Webex device gives you the best video and audio quality you can experience on the market.  In the March 2019 release, we have therefore focused on unleashing the power of the platform, giving you more flexibility when meetings and apps come together as one Webex.


The Webex Board is a great all-in-one collaboration tool. You can make video calls, share content wirelessly, express your ideas on a blank whiteboard canvas, and annotate on top of your shared content. We are now making it possible for you to share your creative ideas with everyone in the meeting. In this release, anyone using Webex Meetings can view whiteboarding content from a Webex Board. So, whether you join from a Webex device, a 3rdparty device, a laptop or a mobile phone, you’ll be able to see the shared content.

Content Sharing

Users shouldn’t need to know if the conference device in the meeting room is registered to the Cloud, or on-premises in order to know which client they should use to share. We are now enabling the ability to share wirelessly out of the call to any device through Webex Teams and Webex Meetings apps– regardless of where they are registered.

Just enter the room, open your laptop, launch your preferred client, and start sharing in your local meeting. Easy, right?

Wireless sharing of video with audio is also now supported on cloud systems, so Webex Teams users connected to a cloud-registered Webex device can share videos, animations, and any dynamic video and audio content to remote sites.

Webex Events Support

Webex Events lets you easily host events and webinars for several thousand attendees at the same time, and what better than combining this experience with powerful Webex devices? Imagine using Cisco’s speaker tracking technology or using some advanced configuration in a customized meeting room while speaking in a Webex Event. That is what we are making available on this release. Speakers and panelists can log into the Webex Event using a Cisco Webex device and enjoy any of these wonderful experiences created by the hardware and software combination that only Cisco provides in this area.

Webex events support-webinar

Cognitive Collaboration

Artificial intelligence is quickly changing our lives and the way we work.

Artificial intelligence and machine learning removes mundane tasks, increases meeting efficiency and builds more meaningful relationships. Webex Assistant is one of the first iterations of what we can do when we pair AI and Webex devices. Using this new feature, users can control room devices by simply using their voice. Just say “Ok Webex” and the system wakes up and waits for your command. Users can then join scheduled meetings, call someone in the directory, join personal rooms, or even adjust some device controls like volume! And this is just the beginning of many ideas we are cooking in our R&D department.

Cognitive collaboration in action

Device Analytics

You may have heard about what we are doing with analytics and our conference devices. Our friends on the Webex Teams App side had a great blog post around this a few weeks back. You may want to go and check what they are doing there.

Providing information on how Webex devices are been used is something that our friends in the IT department have been asking for a long time. This information can be used to take intelligent decisions around adding, removing, or changing devices in different rooms based on some actual data. The information is available through Cisco’s Control Hub, where you can find interactive charts that allow you to filter on a specific device type, utilization, etc., everything to provide admins a better perspective of what’s happening in their meeting rooms.

Remember, RoomOS is getting updated quite often, and we are excited about creating these new experiences for you. We will do our best to keep you up-to-date with what’s new so you can enjoy all the fantastic new features we want to create and make your meeting each day better! I would love to hear your feedback below.

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