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Working smarter- Managing a remote team
Working smarter: Managing a remote team

Managing a team is one of the most rewarding and challenging experiences you can have at work.  Its widely known that employees often choose to stay with a company based on their experience with their direct manager.  The way you form a team, share goals and work together through challenges creates a culture that out-lives deadlines. But what happens when a team takes on a new challenge the experience of working together remotely?  

Here’s our top tips on effectively managing a remote team: 

Lead by example 

If your team is new to remote work – they may have questions and nervously look to you to set the new cultural normsIs it ok if my team sees my home in my background?  What if there’s unexpected interruptions like a dog barking?  As a leader, you set the tone for the transition.  

  1. Sharing video is the new face to face.   Seeing you on video regularly is reassuring and gives you the chance to use your full communication skills – your gestures, tone and message are better received when your team can see the full picture.  
  2. When messaging, remember that your team can’t see your reactions. Give your team more context on the intent behind a message by choosing from thousands of Gifs in Webex Teams to express yourself.When messaging, remember that your team can’t see your reactions. Give your team more context on the intent behind a message by choosing from thousands of Gifs in Webex Teams to express yourself
  3. Share moments that matter.  In the office, colleagues regularly spend time celebrating birthdays, family news and personal moments that matter.  When remote – your role as leader is critical to maintaining the connections – by creating time in existing meetings to connect on non-work news or scheduling entire sessions to celebrate team news, like this virtual baby/bridal shower! 

Get social 

In an office environment, you interact with your team inbetween your weekly scheduled meetings and 1:1’s for example, when you arrive in the morning, get coffee or go to lunch.  There’s no reason the water-cooler conversations need to stop when you’re working remotely.  

  1. Let’s get social!  In Webex Teams, create a space under your team for social interaction, like sharing family news, team member adventures or whatever becomes the topic of the day.
  2. During 1:1 team calls, make sure you and your team member both turn on video.  Whether it’s a project update, milestone or a more difficult coaching session – seeing you face to face makes all the difference. 

Here’s our top tips on effectively managing a remote team when a team takes on a new challenge - the experience of working together remotely. Two people talking face to face on a remote meeting

Remote control your project  

Your team may be concerned about moving away from an in-person experience, where they could talk on the fly, share an idea on a whiteboard and access you for help whenever needed.  However, In many ways, working virtually on a project provides many new ways of working for your team and much more accountability, and visibility in to work in progress for you 

  1. Kick off with a bang!  During your project kick off meeting, leave time for open ideation – just like you would in an office.  Leave space in the agenda for using a virtual whiteboard to brainstorm on ideas.   anyone can contribute from their device and best of all – you can feel confident your ideas won’t be erased as they are saved and can be reopened whenever you need them.Ideation with using a virtual whiteboard to brainstorm on ideas. Man using Webex Teams remotely and ideating with a team
  2. Create space to catch up.  Bringing together content, with messages, links and real time meetings in a Webex Teams space is a project gamechanger.  Even if you step away to deal with other priorities – you can check back into the project space at any time and catch up on the background conversations you missed – something that’s not even possible in a live office. 
  3. Being available in one click is invaluable when working remotely.  Even when you’re in a meeting – your team can still reach out to message you 1:1 and you can view it and reply when you have a moment. If they need to escalate – share your personal meeting room (PMR).  For your team – Knowing you’re available on video on any device and can easily add others to the call will leave them confident they can rely on you, even when remote.  

Stay connected

Working remotely doesn’t mean that your team should feel remote.  Stay connected through celebrations, deadlines and watercooler conversations – on any device.   Your leadership, support and use of Webex Meetings and Teams means your team can be set up for success from wherever they may be.   

We’ve created a page with more guidance for end users and people managers on working remotely at cs.co/webexremotework

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Cisco Webex: Supporting customers during this unprecedented time

Working smarter anywhere – Working remotely 

3 tips for working with remote team members

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working smarter anywhere - working remotely
Working smarter anywhere – Working remotely
Just because you aren’t in the same room, doesn’t mean you can’t have a great face-to-face meeting experience. In a physical conference room, you would be able to see each other, write notes, talk, share content and use a whiteboard.  You have the virtual equivalent of all those activities, in Webex.
Here are ways you can ensure you’re set up for success when working remotely:

Check your background 

Dedicate a space in your home that’s ergonomic, comfortable and productive. Avoid or remove any clutter in the background that can distract others in a meeting. Try facing a window for natural light, or have a lamp nearby, so your team can clearly see you on video.  

Minimize meeting distractions. 

Some background noise is inevitable in our homes.  Even with doors closed, the best way to keep noises from distracting others on the call is by putting yourself on mute when you’re not talking.  If you need to – ask for a moment to address the source of the noise so that you can keep their focus on you.   
 

Get headset up for success!  

Being on mute still won’t stop noises from your own surroundings distracting you.  Investing in noise cancelling headphones or a headset is a great way for you to keep focused on the task at hand.  Ask your IT team about options for headsets at your company. 
 Investing in noise cancelling headphones or a headset is a great way for you to keep focused on the task at hand. Ask your IT team about options for headsets at your company.

Take care of you. 

Being in the office gives teams cues to get coffee together and take breaks.  Without in-person social interaction, it’s easy for hours to pass without taking the same breaks you may in an office. Take regular moments to stretch out your body and schedule in virtual coffee chats with team members in between meetings.  
 

Vulnerable video 

In person, people are automatically engaged as they can see your reactions.  Sharing video can be intimidating at first, but your team will soon get used to sharing video in engaging, interactive remote discussions.  Be brave and turn on video in every meeting.  
Sharing video can be intimidating at first, but your team will soon get used to sharing video in engaging, interactive remote discussions. Be brave and turn on video in every meeting.
 

Need to tap a colleague on the shoulder?  Start with 1:1 chat.  

In an office, getting a question answered starts with looking around to check who is free. Setting a custom status lets people know what you’re up to, for example: “Out for lunch 🍽️.”  You can check your colleague’s availability easily in Webex Teams.  Even if your colleague is in an active call – a conversation can still start by messaging in a 1:1 space. If you need to escalate to a live call, simply click the green call icon in Webex Teams or share your Personal Meeting Room (PMR) details with them.  
  

The Team Huddle:   

Just like ad-hoc in-person team meetings gather everyone who may be free at once in a physical location, calling a space in Webex Teams virtually connects your team by calling them on any device at once.  In Webex Meetings, your Personal meeting room (PMR) is just like your in-person office desk.  The URL stays the same so you can easily share it, allowing your team to join your virtual room in an instant.    
 

Sharing is caring  

Maintaining attention in a virtual meeting is no different than in person.  Sharing your screen or presentation and using annotation on your content helps remote participant stay engaged and follow your points.
  

Ideas on the fly 

Just like in a physical office – sharing ideas on a whiteboard is a key part of working together.  In a virtual meeting,  it is even better!  In real life, you risk a white board being erased or written over.  When you whiteboard virtually, you can feel confident your ideas are saved, and pick up where you left off, by opening any whiteboard you’ve previously created and edit it in real time.  

Express yourself 

When messaging, remember your colleague can’t see your reactions.  If a picture tells a thousand words – then a Gif is a great way to express yourself.  In Webex Teams you can search from thousands of Gifs to find the perfect expression of yourself at any time.      

In Webex Teams you can search from thousands of Gifs to find the perfect expression of yourself at any time.

Let’s Celebrate!

Being remote doesn’t mean you need to change your team culture.  While you may not have a cake to share – you can still celebrate those moments that matter, like birthdays, delivering a project or achieving a goal – virtually!  Turn on your cameras and schedule time to connect as a team over video. take a look at this baby/bridal shower, and costume party
We’ve created a page with more guidance on working remotely at cs.co/webexremotework
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Get the most out of work-life balance

Balancing work and life

Workplaces are becoming more and more lenient on where their employees can work, due to enhancements in technology, making people accessible wherever they are. As of August 2019, a Global Workplace Analytics survey showed that 40% more U.S employers offered flexible workplace options than they did five years ago.

Video conferencing has been a huge enabler of this shift. Employees no longer need to be in a conference room or office setting to take meetings. Meetings can be taken from a home office, a car, even the sidelines of a soccer match.

A ValueWalk article on work/life balance mentions, “we operate in a world where “balance” can be achieved through advancements in technology.  Conference calls have become video calls and most video calling platforms are now integrating other tools that increase the opportunity for collaboration. Most importantly, all of these solutions are available on mobile platforms.”

The ability to work anywhere, anytime, without sacrificing human connection brings more opportunities and flexibility than ever before.

Check out this article to dive deeper on the role mobile platforms play, how team collaboration tools enhance how people collaborate, and how artificial intelligence and virtual assistants are helping people save time on otherwise timely activities.. like taking meeting notes.

Try Webex Meetings for free

And hear what a few Cisco employees thoughts on why they value work/life balance:

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