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Webex technology ecosystem – The gold standard for video conference experiences with Webex Devices

Overview 

With so many 3rd party integration options in the video conference marketit can be hard to know at a glance what the best product integration is. What are the best room booking applications out there? What is the best LCD display that works well with Webex Devices? 

Here in Oslo, Norway, not only do we have Red Dot award-winning devices, we are also building the best meeting experiences through our new Webex Technology Ecosystem program – technically certifying partner integrations for Webex Devices. Our open platform allows our technology partners to create integrations to the Webex Platform to best solve customer use-cases. In order to provide the highest levels of security and best end-user experiences, the Webex Technology Ecosystem Program was created to validate third parties that their integration is adhering to our security, user experience, and supported API methods. In addition, the benefits of certifications include an online community and Cisco product team support, validated tests done by a 3rd party firm, AVDR, and overall helping drive down integration costs. 

We launched two logo tier designations to certifications:    

  • Webex Certified  A third party solution that has achieved the most stringent of all testing by the Webex Device Business Unit. 
  • Webex Compatible – A third party solution that meets the minimum requirements for integration.

Moving forward, there will also be a third-tier for certification which will be a self-supported knowledge base community that will soon launch on the Cisco Webex Communities portal.   

Cisco approved products & vendors 

Below you will find the solutions that have achieved certification status. Currently, there are only two Certified categories: Displays and Intelligent Workplaces. The other categories will only have Compatible logo status. As we progress, we aim at adding more categories and technology partner solutions to the Certified logo. 

Webex Device certified and compatible categories 

  • Cameras 
  • Content Experiences 
  • Collaborative Workplace 
  • Displays* 
  • Easy Join Services 
  • Intelligent Workplace* 
  • Room Booking 
  • Team Communications 
  • Workplace Analytics 

*Webex Certified logo categories 

Some of the partner solutions shown are also part of the Cisco Solutions Plus partnership program.  If you want to know more details of the certified partner solutions and categories, please visit: http://cs.co/certifiedvendors 

Certification process 

Below is the certification application journey for the Webex Technology Ecosystem for Webex Devices. As you can see it is a multi-step process to onboard. 

If you are a vendor seeking to join the Webex Technology Ecosystem program, please visit this link. 


Additional Resources 

For Customers:
Cisco Webex Integration Partners
https://www.cisco.com/c/en/us/solutions/collaboration/webex-rooms-integrations.html
Webex Devices Certification Vendor List
https://cs.co/certifiedvendors

For 3rd Party Vendors:
Webex Devices Certification Application
http://cs.co/webexcertapplication
Webex for Startups Program
http://cs.co/webexforstartups
Developer Resources
https://developer.cisco.com/site/roomdevices
https://developer.webex.com 

Resources

Switch to the new Webex app

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grade school teacher on video conferencing
Institutional telework guidelines to consider for educators

The current state of the world has dramatically changed how educators deliver lessons and interact with their students. Because the traditional in-person classroom is suddenly, and at least temporarily, a high-risk environment for virus transmission, virtual alternatives such as video conferencing have received renewed attention for learning.

Running a virtual classroom is not inherently easy. For many students and instructors, distance learning is a major adjustment and very different from how they normally operate. What can teachers do to make the new experience as accessible and productive as possible for everyone involved? Let’s look at five basic tips for getting started.

1) Create guidelines for video conferencing use

First things first: Select one video conferencing platform and stick to it. With numerous options out there, it’s easy for participants to become accustomed to a certain feature set, even if it’s not the easiest one to use or the most secure. Conversely, jumping between different platforms on a regular basis can be disorienting and productivity-draining. Settling on a single platform is ideal.

Some jurisdictions have already drawn up lists of video conferencing platforms deemed acceptable for K-12 educational use. Check these guidelines first. If nothing is currently recommended, evaluate the widely available options for performance, security, and ease of use, and select an option that students can easily access.

From there, the next steps involve setting more granular policies on how the video solution should be used, including guidance for faculty and students on:

  • Use cases for group as well as one-on-one scenarios.
  • The expected time commitment each day or week.
  • Any requirements for attire or background imagery.
  • Rules on recording and distributing the session afterward.

grade school kid doing remote learning

2) Take all feasible security precautions

Video conference solutions have become more prominent targets of cyberattacks over time. This trend makes sense, considering the rising usage of these platforms and the sensitive data often exchanged on them, including in educational contexts.

One common form of video conference-oriented attack is for someone to join a meeting with a public meeting ID and no security controls, and then proceed to disrupt the call. Fortunately, there are some reliable precautions for preventing these scenarios:

  • First, do not share a meeting ID, PIN, or other key identifying piece of information on a public forum, such as social media or a personal email account, if possible.
  • Require a password every meeting. Some platforms may provide automatic password enforcement for certain types of joining, but make sure you cover all possible routes.
  • Get familiar with meeting controls. For example, if someone is introducing a lot of background noise or otherwise disrupting the session, know how to mute their audio.
  • Make sure the platform itself has adequate built-in security capabilities, such as end-to-end encryption and reliance on well-secured data centers.

3) Be careful with recording in particular and privacy in general

Remote learning via video conference brings the classroom directly into students’ homes, which has big implications for their privacy. Students and their parents/guardians should have the ability to opt out of being recorded or on camera. Moreover, it may be prudent to record conversations only when students have their own audio muted and video turned off.

Done properly, recording a lesson can be useful for helping students return to classroom materials later on, such as when preparing for an exam or doing an assignment. On Webex, you can also edit your recording before distributing it, to make it more engaging and easier to follow.

child girl is engaged in dancing, aerobics in online video chat with laptop, girl dancing in front of laptop camera.concept of remote sports and dancing in children, children's sports sections online.

4) Follow meeting etiquette and encourage students to do the same

Running a smooth video conference takes some practice, especially in the context of a K-12 virtual classroom in which students are still adjusting to online learning. The best practices for each instructor and their classes will vary, but a few generally reliable tips include:

  • Lock the video focus on the instructor so that it doesn’t change when someone else becomes the active speaker.
  • Encourage participants to go on mute when not speaking, or mute them yourself if they don’t know how.
  • Use headphones or earbuds with a built-in microphone to improve audio quality.
  • Allow attendees to turn off their cameras (and show them how) if they don’t need video at the moment.

5) Take advantage of other features for collaboration

Video conferencing platforms are much more than ways to see other meeting participants on camera. They also come with high-quality audio (via VoIP, which is crisper than a traditional phone call) and features such as instant messaging and screen sharing.

It’s important to know how to leverage these capabilities without letting them distract students and detract from the meeting’s focus. Screen sharing in particular can be helpful for keeping everyone engaged – you can show a slide presentation or other document, play videos and animations, or conduct a walkthrough of a key workflow on screen.

Video-led learning is still in its early days overall. Gradually, K-12 educators will likely come up with more uniform best practices for how to effectively reach students, respect their privacy, and provide meaningful instruction even outside a conventional classroom environment.

Cisco Webex can be a central piece in the tele-education puzzle. Learn more by getting started with a free offer today.

Additional Resources

Learn more hybrid learning tips from teachers, for teachers

The Future of Education

Webex Integration Partners join Cisco in offers for education

Experience the new Webex for Education – Simple and secure out-of-the-box

Blackboard Learn and Webex join forces to expand the reach of education

Education resources

What is distance learning?

Welcome to virtual learning

Cisco Webex Education Connector

Cisco Education Home Page

Join our live classes

Webex Teams: Ramping up for Virtual Education

Webex Meetings: Ramping Up for Virtual Education

Webex Meetings: Ramping Up for a Virtual Education

What’s New in Webex Teams November Release

What’s New in Webex Meetings 40.12

Still need help?

What’s new in Webex: November 2020

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.

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Adjusting to a new normal: The shift to remote work

Cisco Webex Research Blog Series

The Design Group at Cisco is a global team of Red Dot Award winning creatives who explore peoples’ needs through research and empathy to make the world a better place to work. This series explores their research and some best practices to make everyday interactions more effective. 

Read all the blogs in the series

Results of research on the transition to remote work and the effect on the future of work

In the past six months, there has been an unprecedented shift to remote working.. With little warning or preparation, workers around the world have had to learn how to navigate and adjust to a new normal- working from home.

The UX Research team at Cisco Webex wanted to learn more about this transition and how it will affect the future of work. In July 2020, we conducted a large-scale survey with 860 knowledge workers around the world who had earlier this year shifted from primarily working in the office to primarily working from home. Here are some of our key findings:

Only 5% of respondents want to return to the office full-time

In the future, the vast majority of respondents (78%) would like to work remotely anywhere from every day to a few days a week. This suggests a hybrid working model may be here to stay.

5% of respondents want to return to the office full-term

No commute, greater flexibility, reduced costs, and better work/life balance topped the list of advantages of remote working

The top advantages seen here suggest that a major advantage of working from home may be improved time management, whether it’s tied to a lack of commute or simply greater flexibility in people’s workday.

Distractions, connectivity issues, and missing colleagues were the most common challenges of remote working

No challenge was selected by more than 30% of respondents, suggesting that different people face different problems working from home, most likely influenced by factors such as working environment, job role, household, and seniority.

Since COVID-19, the usage of meeting tools increased by 123%, and the usage of messaging tools increased by 58%

The percentage of people who use messaging or meeting tools two or more times a week dramatically increased, signaling a large change in how workers communicate and collaborate with each other.

graph of messaging tools and meeting tools

Conclusion

At Cisco Webex, we’re working hard to address the challenges that users face in the new workplace. As a follow up research project, we’re also studying how office environments and behaviors are changing as people around the world begin to return to in-person working. We’ll also dig deeper into what unique challenges and advantages accompany a hybrid working model. Stay tuned!

We would love to hear from you. If you are a worker who has recently gone remote and would like to share about your experience, please email us at mailto:webexresearch@cisco.com

Connect with all of our blogs in the series here

About the Authors

Nishchala Singhal, UX Researcher
Nishchala is a UX Researcher at Cisco Webex. With degrees in Human Computer Interaction and Cognitive Science, she is passionate about using research to bring the user’s voice to the product design process. Her goal is to help create intuitive products that improve people’s everyday lives.

Kathryn Parkes, Senior UX Researcher
Kathryn is an experienced user researcher based in Dublin, Ireland reporting into San Jose. As a member of the UX Research team, she leads research projects across the Webex Suite working with various Cisco Collab teams in Ireland, US and across Europe. The team use a broad variety of research methods, including user interviews, usability testing and benchmarking studies, to get a deep understanding of Webex user needs.

Mani Pande, UX Research Manager
Mani leads the user research team in San Jose. Her team is responsible for understanding the needs of Webex users to inform product strategy and direction, and ensure that the software we ship is not only simple and easy to use, but also delightful. You can find her and her team members huddling with Webex users understanding how they use our software and mapping opportunities of improvement. In another life, Mani worked as a reporter for the Times of India, India’s largest selling newspaper, covering media and crime. Outside of work, Mani loves to travel, cycle, run and cook. She posts photos of food that she cooks and places she visits on Instagram.

Learn More

Virtual backgrounds to inspire remote work culture: the Cisco Webex artist series

Delighting remote workers: Why user experience is important

Why remote work can be more productive work

Still Need help?

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Take a live session on What’s New in Webex Meeting 40.12

Explore daily product demonstrations

Sign up for Webex

Visit our home page or contact us directly for assistance.

Read more