In many depictions from science fiction, such interactions often involved HD video as well as mobile communications. “Star Trek” had video conferencing and handheld communicators, while “Star Wars” featured high-quality audio links between ships, even in the depths of space. No matter where characters went in those universes, they could reliably stay in touch. Check out the Best Video Conferencing & Online Meeting Software
In the real world, available collaboration technologies have caught up with, and in some ways, even surpassed those once far-out fantasies. Employees can now join a video or VoIP call from their mobile devices, but take advantage of artificial intelligence (AI) to establish context around each meeting, fill in key details through chat, and improve customer experiences.
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While it’s always been theoretically possible to collaborate over long distances via email and phone, modern tech makes everything more accessible and real-time. Let’s look at two typical workflows, one with and the other without the most up-to-date collaboration technologies.
Let’s imagine someone starting their workday at home, which has become pretty standard these days. After all, telecommuting has surged since the mid-2000s; one estimate put the number of remote workers in the U.S. at nearly 5 million as of 2018. And in 2020, many more workplaces are allowing their employees to work from home, or split their time between home and office.
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This hypothetical worker wakes up and then joins a web conference from their desktop PC for a little while. Built-in AI provides full context on who’s who in the meeting so that there’s no guesswork in understanding the purpose of the proceedings and the participants’ background.
Then it’s time for them to take their kid to school. Using collaboration technology they can transition the call onto their phone with just a swipe and keep listening while in their car, using wireless earbuds or the vehicle’s Bluetooth and a built-in mic.
After finishing the commute, they finally arrive at the office. They sit down at their desk and transition the same call that started back at home to yet another device, this time to their company laptop connected to a docking station and external monitor.
Once the call is over, they can follow up with a few of the participants via chat. The group chat space comes with read receipts and automatic saving of all messages and files so that it’s simple to find any item and understand how it fits into the workflow. The conversation, thanks to technology, happens in real-time, just like a video or VoIP call.
A few takeaways about this experience:
• The conference call worked reliably across a variety of screen sizes and device capabilities.
• Cognitive collaboration features made it easier for participants to follow who was speaking and what was going on.
• The worker didn’t have to use any proprietary cables, dongles, or infrastructure – the team meeting worked entirely over just wireless connections and various apps.
• No emails had to be exchanged and read at any point during the workflow.
• Participants got a much richer experience than a standard phone call would allow, thanks to seamless device switching and added context through messaging.
From start to finish, this workflow kept the entire team connected and on the same page even as at least one participant moved between devices and sites. It’s a stark contrast from traditional approaches to collaboration, which are much more limited by location and hardware.
The scenario above is an exciting look at how collaboration can play out when everything works. For many employees, though, this workflow is still out of reach due to ongoing reliance on older, less efficient collaboration.
Imagine the same worker, except this time, they begin the workday checking emails in an office. The inbox is overflowing since they’d been out on PTO for a few days. Some of the email threads aren’t even relevant anymore but reading through them first to find that out.
Responding to the handful of items that do require action takes up even more time. To top it all off, the inbox has to be kept open in its browser tab or mail client and checked obsessively throughout the day to see if important messages receive responses.
These types of productivity-draining workflows are all too common. A McKinsey analysis estimated that the typical worker spent 28% of their week on email alone. That’s too much time for too little benefit, as email isn’t real-time and is often challenging to stay on top of – all the more reason to move on to something better. Read how you can use technology to create work-life balance.
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There’s a night-and-day difference between traditional and modern collaboration technologies. By investing in newer solutions for cognitive collaboration, video, voice, and chat, organizations can make life easier for their workers while also increasing company-wide productivity. Check out this article on getting the the most out of work-life balance.
Enabling seamless cross-platform collaboration is essential in the context of growing remote work and multi-device setups. Webex can help your team keep up with these trends and stay in touch.
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