Categories: Team Collaboration

March update of Webex Teams

It’s here! This month’s update marks the arrival of the highly anticipated new in-space design! To get this exciting update with lots of other cool new features, download the latest version of Webex Teams from here.


A brand new in-space design (Windows and Mac)

Get ready to become a lot more productive! We’ve redesigned how you work inside a space. Now, you will experience a sleek new layout with all your most important in-space features and actions just one click away. The aim of this new design is to improve discoverability and usability as well as to make the app truly scalable.

If you would like a detailed description of everything that’s changed with this design update, this blog walks through everything step by step.

For an at a glance visualisation of what’s changed, check out this dedicated help page.

On the go custom status (iPhone, iPad, and Android)

In February, we made it possible to add a custom status on your desktop. Now, you will be able to do the same on mobile. If you’re running late, stuck in traffic, or out for lunch, you can let everyone know right from your mobile. Access this feature on mobile by clicking your avatar. Any status you set will stay active for up to 7 days unless you clear it.

Turn off @all mentions (Windows and Mac)

We all know someone who is a little too fond of using @all mentions. In larger spaces, this can be really distracting and almost feel like spam in your inbox. Now, in moderated spaces, moderators will have the ability to disable @all mentions for everyone in the space. This toggle is available on desktop in Space Information under Moderator Settings. When turned off, a notification is sent into the space to let everyone know it’s no longer possible to @mention to all in this space.

Organize your spaces (Windows, Mac, iPhone, iPad and Android)
For anyone who hasn’t yet discovered this great way to organize your spaces list, Separate People and Spaces will be turned on by default. This can be easily turned off by clicking on your filters at the top of your space list and unticking ‘Separate People and Spaces’ or by going to your appearance settings. Users who have already toggled this feature will see no change.


Webex Calling

Forward your calls (Windows and Mac)

If you’re going to be away from your desk but don’t want to miss an important phone call, you can forward your calls to another phone number. Or, if you don’t want to be interrupted, you can send all your calls to voicemail instead.

We already support Call Forwarding in Calling in Webex Teams (Unified CM) on your desktop. See this help doc for more information.

Let’s make it a conference call (Windows and Mac)

Collaboration just got easier. Need another opinion while you’re in the middle of a call? You can now add up to 6 people while you’re in a 1–to–1 call.

We already support conference calls in Webex Teams (Unified CM) on your desktop. See this help doc for more information.

I have a voicemail! (Windows and Mac)

No more missing calls in Webex Teams. If you’re using Calling in Webex Teams (Webex Calling) on your desktop, you’ll see a red badge counter (message waiting indicator) next to the Calls tab letting you know you have a voice message. If you want to listen to your messages, go to the Calls tab and click on Call Voicemail to dial into the voicemail system. From your voicemail system, you also can record a personal greeting, delete a message, and so on. After you listen to your messages (from the app or your desk phone), the red badge counter disappears. Get more information here.

Unified CM

Is that another voicemail? (Windows and Mac)

If you’re using Calling in Webex Teams (Unified CM) on your desktop, you’ll now get a dedicated Voicemail tab to manage all your voicemails. There’s a red badge counter that lets you know how many voice messages you have. You can check out the details of a message, play it, mark it as read, delete it or call back the sender. After you’ve listened to your messages, either with Webex Teams or your desk phone, the red badge counter disappears. Get more information here.

Let’s make it a conference call (iPad and Android)

We’re making collaboration even easier. Need another opinion while you’re on a call? You can add up to 6 people while you’re in a 1–to–1 call.

We already support conference calls in Webex Teams (Unified CM) on your desktop.

Merge two calls (iPhone, iPad, and Android)

When you’re on a phone call and you receive an incoming call in Webex Teams, you can merge the two phone calls into one and have everyone in the same call.

We already support merge if you’re using Calling in Webex Teams (Unified CM) on your desktop. Check out this help doc for info.


New ServiceNow Bot for Webex Teams! (Windows, Mac, iPhone, iPad and Android)

Integrate Servicenow with Webex Teams today using the new Servicenow Bot from the Webex App Hub. Easily create, update and resolve incidents directly from any group or 1:1 space. Talk to your Servicenow admin to get custom real-time notifications keeping your team in the know whenever there’s a new situation. Learn more here.

To see this great new feature in action, check out this video.



Connect Smartsheet with Webex Teams! (Windows, Mac, iPhone, iPad and Android)

Do you use Smartsheet for project planning and tracking? Now, you can connect Smartsheet with Webex Teams using the new Smartsheet bot. Easily setup real-time notifications for sheet changes, comments added, or even new sheets shared with you all from a Webex Teams space. Now you can quickly add comments, rows, and even share a sheet with a colleague using the latest bot. Get started with more details on the Webex App Hub here.


For more information on this and upcoming updates to Webex Teams, check out our help page here.

Learn More

See all of the Webex Teams Releases here

Webex Teams — say hello to the new in- space design

Working smarter anywhere — Working remotely

Published by
Mary Burns

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