Here at Webex, we understand that innovation can come from anywhere, whether it’s from our engineering team, our partners, or passionate users like yourself. We created the User Community Feedback Portal for our community members to provide feedback on new features or give suggestions on how we can make our product even better. Ever since launching the Webex Community in May, you have made good use of the feedback portal, resulting in innovations and changes that matter most to you.
Users have been asking us to support Webex on Linux, but after reviewing the idea, it didn’t appear that there was a substantial need for Linux support. However, users in the Webex Community highlighted that there indeed was a need—in fact, users wanted support on Linux far more than we knew. See the idea here
The community came together using the User Community Feedback Portal to make it known that there was indeed a need for support on Linux and just how much it mattered to those who matter most to us: our users.
“My ‘Linux colleagues’ laughed about it when I started my request in May, but I couldn’t understand why Cisco was not supporting this key group in the DevNet population. It’s good to hear that Cisco is listening and [I’m] looking forward to the first release,” explained Wim van Moorsel from AnyWeb, which is why he submitted the request.
This project became so popular that it is now the second most popular (by vote) idea in the Webex Community. Nearly 800 people voted from 318 different companies with an additional 100 partners asking for the Linux support, too.
After seeing how many votes this idea received, product managers once again reviewed supporting Webex on Linux and considered how valuable this update is to our community members. Needless to say, we are now moving forward with supporting Webex on Linux. The product manager leading the upcoming project:
“Thank you so much for your feedback and the numerous votes on the request to support a Linux version of the Webex Teams client. The wait is finally over and Cisco Collaboration team has started working on a Linux client. There are numerous questions in terms of what flavors will be supported, what features will be available, etc. Our goal is to get it to you as soon as possible and are releasing the core workflows (targeted for Q1 CY2021) with a roadmap to ultimate parity with the Windows client. The team is working through defining the phases and finalizing the initial flavors of Linux that we will support. Taking your requests on flavors into consideration for sure. We will share more on this in the upcoming weeks so please watch out this AHA for more details. Thank you your patience.”
– Manali Dongre, Product Manager
With the completion of this project, Webex will be supported on nearly any operating system.
We aren’t too proud to admit that we don’t know everything. This is in part why we created the User Community Feedback Portal—to learn from our community members, to get insights into what actually matters to our users, and to improve both our product and experience for all users. It is because of feedback and the power of community that we are able to give our users what they want. We’re excited to start the Linux project and receive more feedback once it launches.
Have another idea you want to see brought to life? Or do you have feedback on features, projects, or want to submit a new idea? Visit the Webex Community and use the feedback portal to make your voice heard. Access the User Community Feedback Portal in the community by clicking on the “External Links” dropdown and selecting “Share a Product Idea.” We can’t wait to hear about your ideas!
About the author
About Cole – Cole manages the Webex Communities, including the IT Admin, Adoption Champions, and User Communities. He’s a kayak fanatic, and proud father to his incredible Foxhound, Daisy. He’s passionate about connecting customers, users, and admins with Webex.
Cole is a recent Ball State graduate and award-winning documentarian (seriously!) who has previously launched online communities for other organizations. As the Community Manager here at Cisco, Cole launched our community spaces, engages with members, encourages conversations, and is your go-to guy for everything relating to Webex Communities. Feel free to connect with him on LinkedIn.
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