Categories: Collaboration Video Conferencing

Cisco Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Meeting Solutions

Today, I am pleased to announce that Cisco Webex was again recognized  — this time by our customers — in the Gartner Peer Insights Customers’ Choice for Meeting Solutions.

Cisco Webex was recognized in multiple industries (Education, Services, Public Sector), and across multiple regions (Asia/Pacific, EMEA, Latin America, North America), reflecting our efforts to transform workplaces around the world. This is the third straight Customers’ Choice for Meeting Solutions recognition for Cisco. I think it’s an incredible distinction that I’m honored to share with the team.

The Peer Insights Customers’ Choice is a recognition of meeting solution vendors by verified end-user professionals. Vendor rankings are based on the number of end-user reviews and the overall ratings.


Here are some of the customer reviews that made this possible:

“It provides security, and I’m confident, that my meeting is secured. Cisco Webex contains many features, such as file sharing, whiteboard, program sharing, screen sharing, etc. These features are a must, in web-based meetings. Audio and video of the meeting is in the best quality I have seen so far.” – Marketing Communications Manager – Finance Industry

“Cisco Webex gives you the opportunity to have a lag-free teleconference with anyone in the world. No hustle, no-hassle, stable connection, and tons of features.” Customer Experience Leader, Communications Industry

Cisco Webex allowed my company so much mobility as we can hold virtual or join meetings from anywhere in the world! … Webex is more than just a video conferencing system. It extends to be a very interactive experience, giving the ability to share screens, raise your hand, chat, view or hide speakers’ webcam feed.” – Database Admin, Finance Industry

“I use Webex for my remote/virtual meetings. It is super easy to use. Typically, I rely on Webex for screen sharing and collaboration, but I can use it for large conference calls and training as well.” – Senior Business Analyst, Energy and Utilities Industry

“It [Webex] has complete cybersecurity and end to end protection for my discussions. It has the highest quality of audio and video outputs that meets expectations.” – CTO, Finance Industry


Each review from customers was unique, with its own story and process. For us, it’s the icing on the cake to be recognized. We believe it validates Webex as a modern and delightful meeting experience for customers. We couldn’t publish the hundreds of reviews, so I encourage you to visit our Meeting Solutions page on Gartner Peer Insights to read the rest.

I think 2019 was indeed an incredible year of recognition for Cisco Webex. Back in September, Cisco was named a Leader in the 2019 Gartner Magic Quadrant for Meeting Solutions for the 12th consecutive year. Not long after, in October, Gartner published the 2019 Critical Capabilities report, where Cisco scored highest in three meetings use cases.

We’re just a few weeks into 2020 but as we look ahead, we’ll continue to laser-focus on delivering the best modern experience for customers.

You can transform your workplace as well. Try Webex for yourself with a 30-day free trial at webex.com


Gartner Peer Insights Customers’ Choice constitutes the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Sources: Gartner, Magic Quadrant for Meeting Solutions, Mike Fasciani, Tom Eagle, Adam Preset, 5 September 2019. This report was previously titled Magic Quadrant for Web Conferencing. Gartner, Critical Capabilities for Meeting Solutions, Tom Eagle, Adam Preset, Mike Fasciani, 8 October 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Learn More

Cisco Webex Leader for the 12th Consecutive Year in 2019 Gartner Magic Quadrant for Meeting Solutions

See all Cisco Gartner Magic Quadrant Recognitions for Meeting Solutions

See where else Cisco has been recognized in the Gartner Magic Quadrant

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Published by
Amit Barave

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