Cisco Webex Research Blog Series
The Design Group at Cisco is a global team of Red Dot Award winning creatives who explore peoples’ needs through research and empathy to make the world a better place to work. This series explores their research and some best practices to make everyday interactions more effective.
Read all the blogs in the series
Implementing best practices in online learning
As more and more learning moves online, educators and students are scrambling to figure out how to make online education effective. The research team at Cisco Webex spent time with educators and students to understand their needs and challenges in the online learning environment. Based on the interviews with 39 educators and students in the US and Europe, we have compiled a list of best practices that could help educators and students to get the most out of online learning.
- Test Class If this is your first virtual class, then do a test class with a colleague. This will help you get acquainted with the meeting tool. Test out scenarios that includes sharing screen, muting the microphone, turning off and on the video and muting students
- For the actual class itself, join the meeting 10 minutes early and ask your students to join early as well to iron out any audio or video issues before the beginning of class.
- Effective role-taking If taking attendance is required for your class – call out names and have students feel comfortable talking through their microphone. This is more effective in a small class scenario.
- Class engagement To ensure class engagement, structure your class into 15-20 min intervals spaced by activities that involve discussion with everyone. Additionally, ensure you content is a mix of one-way lecture as well as content sharing (using screen-share) which can bring variety to the class.
- Improve engagement Class engagement can also be improved by having students type their questions into chat. Have the chat panel open and try and keep an eye if questions are coming in.
- Having your video on during the lecture will help students feel comfortable about sharing theirs and help them be more engaged. See how video improves communication during any conference call
- Encourage your students to have their video on – this will help you understand how to the class is feeling and also help students be more focused. See how turning on your video is a better way to communicate.
- Record classes so students can go back to it when in need
- In case of ambient or background noise coming from one of the participants in the call – as a host you can mute that participant during class or even mute all if needed.
- Schedule office hours online with students to ensure they are doing okay with the transition to online classes. This also presents an opportunity for students to provide their feedback
- If possible, end class 5 minutes early so students have the time to switch to their next class in time.
- Thwart technical issues Check your audio and video settings to ensure that they are working properly. If possible, join the class a few minutes early to triage any technical issues.
- Chat Use the chat option to interact with your peers as well as your educator. Check out how to get started with Webex Online Classes
- Office hours Connect with your educators 1:1 during office hours for follow-up questions and clarifications.
- Video on Keep your video on so your instructor as well as peers can see you. However, if you experience bandwidth issues, turn off your video so you don’t miss out on the class.
Please be on the lookout in this space as we share more tips on how to improve online education experience based on our research and connect with all of our blogs here.
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About the Cisco Webex Research Team
Kathryn Parkes, Senior UX Researcher
Kathryn is an experienced user researcher based in Dublin, Ireland reporting into San Jose. As a member of the UX Research team, she leads research projects across the Webex Suite working with various Cisco Collab teams in Ireland, US and across Europe. The team use a broad variety of research methods, including user interviews, usability testing and benchmarking studies, to get a deep understanding of Webex user needs.
Varshine Chandrakanthan, Designer User Experience
Varshine loves observing people and their actions – hence she decided to become a User Researcher. She is passionate about creating an impact to people’s lives and loves to volunteer for education and human rights programs. Her interests include designing tattoos, illustrating for books, eating cake and meditating.
Mani Pande, User Experience Manager
Mani leads the user research team in San Jose. Her team is responsible for understanding the needs of Webex users to inform product strategy and direction, and ensure that the software we ship is not only simple and easy to use, but also delightful. You can find her and her team members huddling with Webex users understanding how they use our software and mapping opportunities of improvement. In another life, Mani worked as a reporter for the Times of India, India’s largest selling newspaper, covering media and crime. Outside of work, Mani loves to travel, cycle, run and cook. She posts photos of food that she cooks and places she visits on Instagram.