Categories: Video Conferencing

Resolve major incidents fast with Webex for ServiceNow

Managing incidents effectively requires constant communication and collaboration, both internally, among the response team, stakeholders, and with employees or customers. When seconds are precious, your response can’t be slowed down by constantly switching among tools, losing productivity, and increasing the time-to-resolution.

For the above reasons, it’s critical that your incident response solution is integrated with your collaboration tools of choice. The Webex Integrations team is excited and proud to announce the result of a close collaboration with ServiceNow: a new Notify Webex Connector that streamlines the Major Incident Management process by providing an integrated meeting experience, without the need to leave ServiceNow® Major Incident Management application.

Incident Managers are now able to create a Webex conference directly from the Major Incident Management Workbench, add relevant people to it and join/launch the meeting.

Once the conference is launched, ServiceNow access to near real-time information such as active participants in the conference.

Collaboration-related process automation

To enable the integrated meeting experience delivered through the ServiceNow user interface, an enhanced Webex App Spoke for ServiceNow Integration Hub has been also released, consisting of nine new meeting-related actions. Anyone – pro-code developers, low-code admins, no-code analysts may now build automated workflows for any use case in an easy to use low-code/no-code interface that include Webex actions, offering extraordinary flexibility and time savings.

How to get the app

The Notify Webex Connector is available via the ServiceNow Store

Learn more

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Published by
Dario De Santis

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