What’s new in Webex: March 2022
This month not only are we welcoming Spring, but also new Webex innovations that give you flexibility and choices to create the best hybrid work experience unique to you. We are celebrating having 6 million Webex Calling users. We are thrilled that two recently acquired companies and their products are being rebranded: Socio is becoming Webex Events, and imiconnect is now Webex Connect.
To enable a safer and more personalized return to the office, we have new hot desking capabilities as well as new whiteboarding experiences to make collaboration more immersive. There is so much more to celebrate in March, so read on for details.
- FLEXIBLE WORKSTYLES
- REIMAGINED WORKSPACES
- SECURITY, MANAGEABILITY & PERFORMANCE
- HYBRID EVENTS
- CUSTOMER EXPERIENCE
Smarter collaboration for the new Hybrid Work economy
Webex Go available in the U.S this month
Staying connected on the go has never been easier. Webex Go brings you powerful calling features to personal mobile devices using a second phone line. With Webex Go you can feel confident making business calls on this second line while protecting your personal identity. We are excited to announce that it will be available soon to all U.S. Webex Calling users with other countries planned soon. Learn more.
Reduce meeting fatigue with the latest Vidcast capabilities
Vidcast, Webex’s asynchronous video messaging solution, is introducing new capabilities to drive stronger engagement and productivity while reducing the need for more meetings. Vidcast + Webex enable better together experiences with easy edit, recording and sharing capabilities to create more immersive videos. Use Vidcast to create pre-recorded demos, speaker and sponsor messages that can be embedded into Slido polls or embed videos in Webex Events (formerly Socio). Learn more.
Industry first – iPad Picture in Picture
If you love Webex and your iPad, our industry first picture in picture capability with iOS 15 is for you. This capability provides greater multi-tasking abilities so you can actively engage in meetings while being able to refer to emails, messages or your calendars on the home screen. Learn more.
Over 25 new integrations now available on App Hub
Check out all the new integrations that are now available this month, including InVision, ADP Standout roles, and more. In addition, we also announced that the embedded apps framework will be available in the coming months on Webex Desk and Webex Board Series devices powered by RoomOS, featuring Slido, Miro, Mural, and Shared Timer. To learn about all the new integrations released this month, please visit the App Hub.
Seamless & personalized transition back to the office
Enhanced Hot Desking personalizes return to the office
As we embrace a hybrid work model, the need for dedicated desks in the office will drastically reduce. With our latest enhancement to hot desking, you can sign in and book any shared Webex Desk Series device (Webex Desk, Desk Hub, Desk Mini or Desk Pro) using the same Webex account and turn that device into your personalized workspace. Access all your calendar meetings, recent calls, whiteboards and join meetings with the push of a button.
Persistent web apps on Room Navigator
With persistent apps on Room Navigator, not only can you manage Webex room controls and room booking, you can also run third-party, best-of-breed workspace management and room booking apps such as Appspace, UMA, Humly among others. These persistent web apps access meeting room sensor data and the Webex hybrid calendar for customized room reservation, wayfinding, digital signage and more.
New calling experiences on Webex video devices
The enterprise-grade Webex Calling experience is now natively supported on Webex Video (Room and Desk) devices. You can take advantage of advanced features like hold/resume, transfer, conference, and voicemail, in addition to extension and PSTN dialing from these devices.
Improved MPP experience
Webex Multiplatform Phones (MPP) are more powerful than ever! With deeper integrations with Webex Calling and Webex for Broadworks, you can now leverage enhanced Webex features across the Webex App and all Webex devices. The enhanced features include: one button click to join calls and meetings, intelligent audio with noise suppression, unified calling history and a platform benefiting end users and the servicing admins. And through the Control Hub administrators can remotely reboot devices, collect and send logs through the problem reporting tool as well as track the devices. For details on all of the devices innovation read Snorre Kjesbu’s blog: More than video conferencing solutions: Reimagining work experiences.
Connected and enterprise-ready event experiences
Webex Events (formerly Socio), is an end-to-end hybrid event platform that supports virtual and in-person events with enterprise-grade management and compliance. Deliver multi-day, multi-track internal and external events with support for registration, ticketing, sponsorship options, interactive attendee networking and more. Webex Events is partnering with CLEAR Health Pass which provides your employees and event attendees a seamless way to upload proof of vaccination, negative COVID-19 tests, or fill out health surveys.
Beginning next month, we will be adding additional compliance support for SOC and ISO to ensure you are able to meet regulation requirements. And with the new Control Hub integration your IT team and Security professionals can confidently deploy and manage Webex Events from one centralized place. Read more about it in Leonard Chung’s blog: Enterprise-Ready hybrid events: Building connected experiences across virtual and in-person experiences.
SECURITY, MANAGEABILITY & PERFORMANCE
Connected and enterprise-ready event experiences
Now Webex customers can manage their encryption keys in the cloud. Bring your own key (BYOK) offers a simple way to set up and manage keys for Webex space messaging, including messages, files and whiteboarding, as well as meetings content, including recordings, transcripts and calling (voicemail). With BYOK customers get complete control and easy key life-cycle management – they can deactivate, rotate, revoke and audit their keys in seconds – and choose who has access to their keys.
Enhanced calling administration
Administering and managing Webex Calling just got easier. With the new and improved Webex Calling analytics dashboard, administrators can monitor KPIs and drill down into this data to identify the root cause of call quality issues. Our improved troubleshooting tool provides even more granular detail into the quality of individual phone calls. Finally, our detailed call history view gives administrators a holistic view of every call made, so your company can keep a close eye on usage and PSTN costs. Accessible through a single-pane-of-glass with Control Hub, these new tools help our customers to deliver a high-quality, cost-effective calling experience to users across the organization.
Coming soon: New Canadian data centres
This Spring, Webex will expand its presence in Canada, launching new data centers in Toronto and Montreal to provide Canadian customers with in-country data residency, failover and disaster recovery for Webex Meetings and associated customer data. These new data center additions will complement the existing Webex Calling data centers in Canada, providing a comprehensive in-country collaboration solution. Read the blog Webex launches new data centres in Canada.
Engage with customers their way
Imiconnect is now Webex Connect
Webex Connect is our cloud-based enterprise CPaaS platform that automates and orchestrates end-to-end journeys enabling businesses to take control of their customer interactions and deliver seamless, personalized customer experiences. This month we are enhancing our channel capability by delivering branded text capabilities for North America, WhatsApp for Business’ enhancements, quick replies in Apple Messages for Business, Bot Builder within developer portal and more. Read Jay Patel’s blog for more details on Webex Connect and the latest innovations: Orchestrating the world’s best customer experiences with Webex Connect.
Webex Contact Center now integrated with Webex Connect (formerly imiconnect) digital channels
Webex Contact Center provides an out-of-the-box ready, enterprise-grade cloud contact center, with full flexibility for customization via open APIs and a powerful enterprise communications platform. Webex Connect capability is now fully integrated into Webex Contact Center to include new digital channels (text/SMS, Facebook Messenger, WhatsApp, chat, email).
- Not using Webex? Get started and sign up
- Learn more about the new Webex Suite and see for yourself how it can enable your organization for hybrid work
- Hybrid Work Index: Data-driven insights to guide your decisions for the Hybrid Work era
- Learn more about webex, join one of our upcoming training sessions
- Explore daily product demonstrations
Jan 31, 2023 — Snorre Kjesbu
Jan 31, 2023 — Espen Loberg
Jan 30, 2023 — Emily Brooks