Categories: Video Conferencing

Why my customer switched from Zoom to Webex

I’m in Sales, so I’m in the business of making customers happy, which means I listen to and solve issues every day. I’ve transitioned my customer, Truebeck Construction, from Zoom to Webex over the past eight months, and I’ve heard all the things that are important to them when it comes to great video conferencing and collaboration. These range from hard costs, to reliability, to simple screen sharing, to having a standard user interface. And these are the issues they struggled with while using Zoom.

I just scratch my head when I hear this because, to me, these are the basics of any good collaboration technology, not to mention scalable, enterprise-grade technology. Truebeck will certainly have all their needs met with Webex; we will see to that. But they will get so much more – including end-to-end, enterprise security, which you can’t take for granted these days.

We’re going to be sitting down with Truebeck’s IT director in a webinar on Monday, August 19th. Maybe you’re grappling with similar issues today and can glean some insight from Truebeck’s experience. Or maybe you’ll learn about the pitfalls to avoid if you’re just starting to roll out video conferencing – or roll out in a big way – at your company. You won’t want to miss this webinar.

Please join us on August 19th, 9-10 AM, PT, for an intimate discussion with Truebeck. You can register here.

Share
Published by
Logan McCann

Recent Posts

  • Collaboration Devices
  • Hybrid Work
  • Innovation

More than a desk phone | The new Desk Phone 9800 Series

When I joined the calling team at Cisco - it’s hard to believe 18 years…

1 day ago
  • Hybrid Work

Webex Suite: The ultimate workplace tool for collaborating and connecting

Thousands are attending Enterprise Connect 2024 this week in Orlando to witness the latest innovations…

1 day ago
  • Collaboration
  • Hybrid Work
  • Innovation

Webex AI Codec: Delivering Next-level Audio Experiences with AI/ML

Despite advances in audio and networking technology, choppy audio remains one of the biggest challenges…

1 day ago
  • Innovation

Experience Matters: The Role of AI for Customer and Employee Experiences

Table of Contents: Customer Experiences Employee Experiences IT Experiences Fostering Human Connections in an AI-driven…

2 days ago
  • Customer Experience
  • Customer Stories
  • Hybrid Work

How Webex customers leverage Cisco AI Assistant to transform hybrid work and CX

Table of Contents: AI Assistant that works for today’s hybrid teams Transform agent and customer…

2 days ago
  • Customer Experience

The Webex Advantage: Navigating Customer Experience in the Age of AI

The contact center as a service (CCaaS) industry is going through a profound change. Brands…

2 days ago