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\u4ebf\u7f8e\u5143<sup>1<\/sup>\u3002 \u6b64\u5916\uff0c\u6700\u8fd1 Ecosystm<sup>2<\/sup> \u8c03\u67e5\u4f30\u8ba1\uff0c57% \u7684\u4e9a\u592a\u5730\u533a\u4f01\u4e1a\u60f3\u8981\u5c06\u5176\u4efb\u52a1\u5173\u952e\u578b\u8054\u7edc\u4e2d\u5fc3\u89e3\u51b3\u65b9\u6848\u8fc1\u79fb\u5230\u4e91\u7aef\u3002 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\u4e0d\u4ec5\u8981\u591a\u6837\u5316\uff0c\u8fd8\u8981\u66f4\u667a\u80fd\u5316\uff0c\u800c\u4e14\u901f\u5ea6\u8981\u5feb\uff0c\u56e0\u4e3a\u6bcf\u5929\u90fd\u6709\u65b0\u7684\u6c9f\u901a\u6e20\u9053\u4e0d\u65ad\u6d8c\u73b0\u3002 \u5168\u65b0\u7684 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex \u8054\u7edc\u4e2d\u5fc3\u5e73\u53f0<\/a>\u53ef\u4ee5\u589e\u5f3a\u4e0e\u5ba2\u6237\u7684\u63a5\u89e6\uff0c\u5e76\u63d0\u4f9b\u66f4\u667a\u80fd\u5316\u7684\u65b9\u5f0f\u6765\u4e0e\u5404\u63a5\u89e6\u70b9\u4e0a\u7684\u5ba2\u6237\u8fdb\u884c\u4e92\u52a8\u3002 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">\u7ee7 2020 \u5e74 12 \u6708\u9996\u6b21\u5728\u7f8e\u56fd\u4e0a\u5e02\u540e<\/a>\uff0cWebex \u4e0d\u65ad\u6269\u5c55\u5176\u5168\u7403\u5ba2\u6237\u4f53\u9a8c\u5e73\u53f0\u529f\u80fd\uff0c\u5e76\u4e8e\u672c\u6708\u5728\u6fb3\u5927\u5229\u4e9a\u548c\u65b0\u897f\u5170\u4e0a\u5e02\u3002 Webex 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\u53ef\u4ee5\u5982\u4f55\u5e2e\u52a9\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u5b9e\u73b0\u8fd9\u4e9b\u5ba2\u6237\u4f53\u9a8c\u521b\u65b0\u3002<\/p><\/blockquote>\n<p><em>\u6765\u6e90\uff1a<\/em><\/p>\n<ol>\n<li><em>Frost Radar&#x2122;\uff1aNorth American Enterprise Cloud Contact Center Market\uff08\u5317\u7f8e\u4f01\u4e1a\u4e91\u8054\u7edc\u4e2d\u5fc3\u5e02\u573a\u8c03\u67e5\uff09\uff0c2021 \u5e74<\/em><\/li>\n<li><em>\u201cTransforming Customer Experience to Stay Relevant\u201d\uff08\u8f6c\u53d8\u5ba2\u6237\u4f53\u9a8c\u4ee5\u7d27\u8ddf\u65f6\u4ee3\u8d8b\u52bf\uff09\u767d\u76ae\u4e66\uff0cEcosystm\uff0c2020 \u5e74<\/em><\/li>\n<\/ol>\n<p>\u66f4\u591a\u76f8\u5173\u6587\u7ae0 <a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%ba%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%b3%a8%e5%85%a5%e6%95%b0%e6%8d%ae%e5%8a%9b%e9%87%8f%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%ba%a7%e5%9d%90%e5%b8%ad\/\">\u4e3a\u8054\u7edc\u4e2d\u5fc3\u6ce8\u5165\u6570\u636e\u529b\u91cf\uff0c\u6253\u9020\u8d85\u7ea7\u5750\u5e2d <\/a>[<a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%ba%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%b3%a8%e5%85%a5%e6%95%b0%e6%8d%ae%e5%8a%9b%e9%87%8f%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%ba%a7%e5%9d%90%e5%b8%ad\/\">\u535a\u5ba2<\/a>] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6816050707242856449\/\">\u4e13\u5bb6\u89c2\u70b9\uff1a\u4e0d\u65ad\u53d8\u5316\u7684\u4f01\u4e1a\u5ba2\u6237\u4f53\u9a8c<\/a> [\u7f51\u7edc\u7814\u8ba8\u4f1a\u5f55\u64ad] <a 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