{"id":19619,"date":"2021-07-14T13:43:07","date_gmt":"2021-07-14T20:43:07","guid":{"rendered":"https:\/\/blog.webex.com\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-research-globe-for-intelligent-contact-centers-2021-%e6%8a%a5%e5%91%8a%e4%b8%ad%e8%8e%b7%e5%be%97%e9%a2%86%e5%af%bc%e8%80%85%e6%ae%8a%e8%8d%a3\/"},"modified":"2021-07-29T13:20:44","modified_gmt":"2021-07-29T20:20:44","slug":"%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-research-globe-for-intelligent-contact-centers-2021-%e6%8a%a5%e5%91%8a%e4%b8%ad%e8%8e%b7%e5%be%97%e9%a2%86%e5%af%bc%e8%80%85%e6%ae%8a%e8%8d%a3","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-research-globe-for-intelligent-contact-centers-2021-%e6%8a%a5%e5%91%8a%e4%b8%ad%e8%8e%b7%e5%be%97%e9%a2%86%e5%af%bc%e8%80%85%e6%ae%8a%e8%8d%a3\/","title":{"rendered":"\u601d\u79d1\u5728 Aragon Research Globe™ for Intelligent Contact Centers 2021 \u62a5\u544a\u4e2d\u83b7\u5f97\u9886\u5bfc\u8005\u6b8a\u8363"},"content":{"rendered":"

\u6570\u636e\u548c\u4eba\u5de5\u667a\u80fd (AI) \u5c06\u4e3a\u4e0b\u4e00\u4ee3\u5ba2\u6237\u4f53\u9a8c\u6ce8\u5165\u6d3b\u529b<\/h2>\n

\u77e5\u540d\u884c\u4e1a\u5206\u6790\u516c\u53f8 Aragon \u672c\u5468\u53d1\u5e03\u4e86\u5907\u53d7\u671f\u5f85\u7684 2021 \u5e74\u5ea6\u8054\u7edc\u4e2d\u5fc3\u5e02\u573a\u8bc4\u4f30\u62a5\u544a\u300aAragon Research Globe™ for Intelligent Contact Centers\u300b\uff0c \u601d\u79d1 (Webex) \u8fde\u7eed\u7b2c\u4e09\u5e74\u88ab\u8bc4\u4e3a\u9886\u5bfc\u8005\u3002\u611f\u8c22 Aragon \u6388\u4e88\u6211\u4eec\u8fd9\u4e00\u6b8a\u8363\u3002\u6211\u4eec\u76f8\u4fe1\uff0c\u8fd9\u4e2a\u8363\u8a89\u4e0e\u6211\u4eec\u7684\u4e0d\u61c8\u52aa\u529b\u548c\u5927\u91cf\u89e3\u51b3\u65b9\u6848\u6295\u8d44\u5bc6\u4e0d\u53ef\u5206\uff0c\u6211\u4eec\u5bf9\u6b64\u6df1\u611f\u81ea\u8c6a\u3002 \"Aragon<\/a>\u4e0b\u9762\uff0c\u6211\u4e3a\u5927\u5bb6\u603b\u7ed3\u4e86\u62a5\u544a\u4e2d\u7684\u4e00\u4e9b\u4eae\u70b9\uff0c\u5305\u62ec\u9488\u5bf9\u8054\u7edc\u4e2d\u5fc3\u5e02\u573a\u4e0d\u65ad\u53d8\u5316\u7684\u7279\u6027\u7684\u4e3b\u8981\u89c2\u5bdf\u7ed3\u679c\uff0c\u4ee5\u53ca\u56e0\u5168\u7403\u75ab\u60c5\u9020\u6210\u7684\u5927\u89c4\u6a21\u5728\u5bb6\u529e\u516c\u6d6a\u6f6e\u800c\u5f15\u53d1\u7684\u52a0\u901f\u521b\u65b0\u8d8b\u52bf\u3002<\/p>\n

\u5168\u6570\u5b57\u5316\u8f6c\u578b\u548c\u5168\u6e20\u9053\u6c9f\u901a \u2013 \u4ee5\u4e91\u4e3a\u652f\u6301<\/h2>\n

\u5728\u8fd9\u4efd\u62a5\u544a\u4e2d\uff0cAragon \u6307\u51fa\u4e86\u5f53\u524d\u5168\u6570\u5b57\u5316\u8f6c\u578b\u7684\u91cd\u8981\u7279\u6027\uff0c\u5373\u4e0d\u4ec5\u8981\u901a\u8fc7\u63d0\u5347\u6d41\u7a0b\u81ea\u52a8\u5316\u7387\u6765\u63d0\u9ad8\u4e1a\u52a1\u6548\u7387\uff0c\u4e5f\u8981\u6ce8\u91cd\u6539\u5584\u5ba2\u6237\u7684\u4e92\u52a8\u4f53\u9a8c\u3002 \u6beb\u65e0\u7591\u95ee\uff0c\u6d88\u8d39\u8005\u5e0c\u671b\u81ea\u4e3b\u9009\u62e9\u4e92\u52a8\u65b9\u5f0f\uff0c\u800c\u4e14\u5f53\u4eca\u7684\u6d88\u8d39\u8005\u6b63\u5728\u8d8a\u6765\u8d8a\u591a\u5730\u4f9d\u8d56\u6570\u5b57\u5f0f\u6c9f\u901a\u6e20\u9053\uff0c\u800c\u4e14\u5728\u5bfb\u6c42\u5b9e\u65f6\u5e2e\u52a9\u65f6\uff0c\u5e0c\u671b\u4e0d\u5fc5\u91cd\u590d\u8bf4\u660e\u80cc\u666f\u4fe1\u606f\u3002 \u62a5\u544a\u6307\u51fa\uff1a<\/p>\n

\u201c\u601d\u79d1 (Webex) \u662f\u7edf\u4e00\u901a\u4fe1\u548c\u534f\u4f5c (UCC) \u9886\u57df\u7684\u9886\u5bfc\u8005\uff0c\u4ed6\u4eec\u575a\u6301\u591a\u5e74\u6218\u7565\uff0c\u5c06\u5916\u90e8\u6536\u8d2d\u4e0e\u5185\u90e8\u6574\u4f53\u5de5\u7a0b\u5f00\u53d1\u76f8\u7ed3\u5408\uff0c\u4e0d\u65ad\u5bf9\u5176\u8054\u7edc\u4e2d\u5fc3\u4ea7\u54c1\u7ec4\u5408\u7cbe\u76ca\u6c42\u7cbe…\u201d<\/p><\/blockquote>\n

\u6df7\u5408\u4e91\u89e3\u51b3\u65b9\u6848\u4e3a\u6574\u4e2a\u8054\u7edc\u4e2d\u5fc3\u90e8\u7f72\u73af\u5883\u5e26\u6765\u4ef7\u503c<\/h2>\n

\u53e6\u4e00\u70b9\u503c\u5f97\u6ce8\u610f\u7684\u662f\uff0cWebex \u80fd\u591f\u5c06\u4e91\u89e3\u51b3\u65b9\u6848\u4e2d\u7684\u521b\u65b0\u5f15\u5165\u5230\u73b0\u6709\u8054\u7edc\u4e2d\u5fc3\u8d44\u4ea7\u3002 \u5c31\u50cf Aragon \u6307\u51fa\u7684\u90a3\u6837\uff1a<\/p>\n

\u201c\u6211\u4eec\u770b\u5230\uff0c\u5c06 SaaS \u5e94\u7528\u7a0b\u5e8f\u90e8\u7f72\u4f5c\u4e3a\u672c\u5730\u6258\u7ba1\u670d\u52a1\u90e8\u7f72\u7684\u80fd\u529b\u4e0d\u65ad\u6210\u719f\u3002 \u8fd9\u4e5f\u79f0\u4e3a\u6df7\u5408\u4e91\u90e8\u7f72\u3002\u201d<\/p><\/blockquote>\n

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\u73e0\u8054\u74a7\u5408 \u2013 \u4e0e\u534f\u4f5c\u529f\u80fd\u76f8\u96c6\u6210\u7684\u8054\u7edc\u4e2d\u5fc3\u65e5\u6e10\u5174\u8d77<\/h2>\n

\u5982\u4eca\uff0c\u8054\u7edc\u4e2d\u5fc3\u5ea7\u5e2d\u5728\u4e0e\u5ba2\u6237\u4e92\u52a8\u7684\u8fc7\u7a0b\u4e2d\uff0c\u5fc5\u987b\u80fd\u8f7b\u800c\u6613\u4e3e\u5730\u83b7\u5f97\u5185\u90e8\u4e3b\u9898\u4e13\u5bb6\u7684\u5145\u5206\u652f\u6301\u3002 \u968f\u7740\u6570\u5b57\u81ea\u52a8\u5316\u7684\u5feb\u901f\u53d1\u5c55\uff0c\u5176\u4f59\u7684\u6d3b\u52a8\u5728\u672c\u8d28\u4e0a\u4e0d\u53ef\u907f\u514d\u5730\u66f4\u52a0\u590d\u6742\u3002 \u6b63\u56e0\u4e3a\u5982\u6b64\uff0cAragon \u8868\u793a\uff1a<\/p>\n

\u201c\u4e0d\u53ef\u5426\u8ba4\uff0c\u7edf\u4e00\u901a\u4fe1\u548c\u534f\u4f5c\u529f\u80fd\u4e0e\u8054\u7edc\u4e2d\u5fc3\u6574\u5408\u5f97\u975e\u5e38\u597d\u2026\u2026\u8d8a\u6765\u8d8a\u591a\u7684\u4e70\u5bb6\u60f3\u8981\u8d2d\u4e70\u6574\u5408\u4ea7\u54c1\u2026\u2026\u56e0\u4e3a\u8054\u7edc\u4e2d\u5fc3\u662f\u4e00\u79cd\u5148\u8fdb\u7684\u901a\u4fe1\u5e94\u7528\u7a0b\u5e8f\uff0c\u4e00\u4e9b\u56e2\u961f\u9700\u8981\u7684\u4e0d\u4ec5\u4ec5\u662f\u57fa\u672c\u7684\u7535\u8bdd\u548c\u6d88\u606f\u3002\u201d<\/p><\/blockquote>\n

\u4f5c\u4e3a\u5b8c\u6574\u7684\u534f\u4f5c\u89e3\u51b3\u65b9\u6848\u5957\u4ef6\u63d0\u4f9b\u5546\uff0c\u601d\u79d1 (Webex) \u6beb\u65e0\u7591\u95ee\u53ef\u4ee5\u4e3a\u7528\u6237\u63d0\u4f9b\u5305\u62ec\u547c\u53eb\u3001\u6d88\u606f\u3001\u4f1a\u8bae\u548c\u8054\u7edc\u4e2d\u5fc3\u670d\u52a1\u5728\u5185\u7684\u4e00\u4f53\u5316\u89e3\u51b3\u65b9\u6848\u3002 \u5728 2021 \u5e74 Aragon Globe \u7edf\u4e00\u901a\u4fe1\u4e0e\u534f\u4f5c\u5927\u4f1a\u4e0a\uff0c\u601d\u79d1 (Webex) \u4e5f\u88ab\u8bc4\u4e3a\u9886\u5bfc\u8005\uff0c<\/a>Aragon \u6307\u51fa\uff0c\u96c6\u6210 Webex \u8054\u7edc\u4e2d\u5fc3\u7684\u4ef7\u503c\u4e0d\u4ec5\u5728\u4e8e\u5168\u65b0\u7684 Webex \u5e94\u7528\u4f53\u9a8c\uff0c\u800c\u4e14\u8fd8\u4e3a\u4ee3\u7406\u548c\u652f\u6301\u7684\u4f01\u4e1a\u5176\u4ed6\u90e8\u5206\u8bbe\u8ba1\u4e86\u4e00\u4e2a\u5b8c\u6574\u7684\u534f\u4f5c\u8bbe\u5907\u7ec4\u5408\u3002<\/p>\n

\u601d\u79d1 (Webex) \u5f88\u8363\u5e78\u88ab\u8bc4\u4e3a\u5feb\u901f\u53d1\u5c55\u7684\u4e91\u547c\u53eb\u4e2d\u5fc3\u5e02\u573a\u7684\u521b\u65b0\u8005\u548c\u9886\u5bfc\u8005<\/h2>\n

\u8fc7\u53bb\u7684 18 \u4e2a\u6708\u6bd4\u4ee5\u5f80\u4efb\u4f55\u4e00\u4e2a\u6708\u66f4\u660e\u663e\u8868\u660e\uff0c\u547c\u53eb\u4e2d\u5fc3\u662f\u5168\u7403\u6570\u5b57\u5316\u8f6c\u578b\u7684\u5173\u952e\u56e0\u7d20\uff0c\u62e5\u6709\u4e0e\u4f01\u4e1a\u5efa\u7acb\u9f13\u821e\u4eba\u5fc3\u7684\u5ba2\u6237\u5173\u7cfb\u7684\u529b\u91cf\u3002 \u6b63\u5982 Aragon \u7684\u9996\u5e2d\u5206\u6790\u5e08 Jim Lundy \u6240\u8bf4\uff1a<\/p>\n

\u201c\u601d\u79d1\u4e3a\u5411\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3\u7684\u8f6c\u578b\u51c6\u5907\u5c31\u7eea\u3002\u201d<\/p><\/blockquote>\n

\u5ba2\u6237\u4f53\u9a8c\u9886\u57df\u7684\u521b\u65b0\u5904\u4e8e\u5386\u53f2\u6700\u9ad8\u6c34\u5e73\uff0c\u65b0\u529f\u80fd\u7684\u6301\u7eed\u4ea4\u4ed8\u901f\u5ea6\u6781\u5feb\u3002 \u6211\u4eec\u8fdb\u884c\u4e86\u5927\u91cf\u6295\u8d44\uff0c\u4e0d\u4ec5\u4e3a\u6211\u4eec\u7684\u5ba2\u6237\u5e26\u6765\u4e86\u6700\u65b0\u7684\u529f\u80fd\uff0c\u800c\u4e14\u6211\u4eec\u7528\u4ed6\u4eec\u81ea\u5df1\u7684\u8bdd\u542c\u5230\u7684\u90a3\u4e9b\u529f\u80fd\u5c06\u5e2e\u52a9\u4ed6\u4eec\u4ee5\u65e0\u7f1d\u3001\u4e2a\u6027\u5316\u3001\u5f15\u4eba\u5165\u80dc\u7684\u65b9\u5f0f\u4e3a\u81ea\u5df1\u7684\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\uff0c\u4ece\u800c\u5e26\u6765\u6700\u5927\u5316\u7684\u5f71\u54cd\u3002<\/p>\n

\u5355\u51fb\u6b64\u5904<\/a>\u9605\u8bfb Aragon \u7684\u300a2021 \u5e74\u667a\u80fd\u8054\u7edc\u4e2d\u5fc3\u300b\u5b8c\u6574\u62a5\u544a\u3002<\/p><\/blockquote>\n

\u4e86\u89e3\u8be6\u60c5<\/strong> \u601d\u79d1\u83b7 Aragon Globe™ \u8bc4\u9009\u4e3a 2021 \u5e74\u7edf\u4e00\u901a\u4fe1\u4e0e\u534f\u4f5c\u9886\u57df\u9886\u5bfc\u8005<\/a> \u4e91\u8054\u7edc\u4e2d\u5fc3\u5982\u4f55\u4e3a\u5ba2\u6237\u6253\u9020\u6109\u5feb\u4f53\u9a8c<\/a> \u4e3a\u8054\u7edc\u4e2d\u5fc3\u6ce8\u5165\u6570\u636e\u529b\u91cf\uff0c\u6253\u9020\u8d85\u7ea7\u4ee3\u7406<\/a><\/p>\n

Aragon Research \u514d\u8d23\u58f0\u660e\uff1aAragon Research \u4e0d\u4e3a\u5176\u7814\u7a76\u51fa\u7248\u7269\u4e2d\u5f15\u7528\u7684\u4f9b\u5e94\u5546\u6216\u4f9b\u5e94\u5546\u4ea7\u54c1\u6216\u670d\u52a1\u80cc\u4e66\uff0c\u4e5f\u4e0d\u5efa\u8bae\u7528\u6237\u9009\u62e9\u90a3\u4e9b\u8bc4\u7ea7\u6700\u9ad8\u7684\u4f9b\u5e94\u5546\u3002 Aragon Research \u51fa\u7248\u7269\u5305\u62ec Aragon Research and Advisory Services \u7ec4\u7ec7\u7684\u610f\u89c1\uff0c\u4e0d\u5e94\u8ba4\u4e3a\u8fd9\u4e9b\u610f\u89c1\u4e3a\u4e8b\u5b9e\u9648\u8ff0\u3002 Aragon Research \u6309\u539f\u6837\u63d0\u4f9b\u5176\u7814\u7a76\u51fa\u7248\u7269\u548c\u5176\u4e2d\u5305\u542b\u7684\u4fe1\u606f\uff0c\u4f46\u4e0d\u505a\u4efb\u4f55\u4fdd\u8bc1\u3002<\/strong><\/h5>\n","protected":false},"excerpt":{"rendered":"

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