{"id":374672,"date":"2021-09-21T12:32:09","date_gmt":"2021-09-21T19:32:09","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8a%a9%e5%8a%9b%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%9d%90%e5%b8%ad%e5%9c%a8%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac%e6%97%b6%e4%bb%a3%e5%ae%9e%e7%8e%b0\/"},"modified":"2021-09-21T12:32:09","modified_gmt":"2021-09-21T19:32:09","slug":"%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8a%a9%e5%8a%9b%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%9d%90%e5%b8%ad%e5%9c%a8%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac%e6%97%b6%e4%bb%a3%e5%ae%9e%e7%8e%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/customer-stories\/%e7%ac%ac-2-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8a%a9%e5%8a%9b%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%9d%90%e5%b8%ad%e5%9c%a8%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac%e6%97%b6%e4%bb%a3%e5%ae%9e%e7%8e%b0\/","title":{"rendered":"\u7b2c 2 \u90e8\u5206\uff1aWebex 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href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e7%ac%ac-1-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8a%a9%e5%8a%9b%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%9d%90%e5%b8%ad%e5%9c%a8%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac%e6%97%b6%e4%bb%a3%e5%ae%9e%e7%8e%b0\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u7b2c 1 \u90e8\u5206<\/span><\/a><span data-preserver-spaces=\"true\">\u6765\u8bb2\uff0c\u6df1\u5165\u6316\u6398\u548c\u63ed\u793a\u66f4\u591a\u4fe1\u606f\uff0c\u4ecb\u7ecd\u6211\u4eec\u5982\u4f55\u5e2e\u52a9\u8054\u7edc\u4e2d\u5fc3\u8d1f\u8d23\u4eba\u4ece\u5bb9\u5e94\u5bf9\u6df7\u5408\u529e\u516c\u3002<\/span><\/p>\n<h2><strong>Webex \u52a9\u529b\u5750\u5e2d\u5728\u6df7\u5408\u529e\u516c\u65f6\u4ee3\u5b9e\u73b0\u84ec\u52c3\u53d1\u5c55<\/strong><\/h2>\n<p>\u4ece\u5bb9\u5e94\u5bf9\uff1a\u6df7\u5408\u529e\u516c\u5de5\u4f5c\u65b9\u5f0f\u5176\u5b9e\u662f\u4e00\u79cd\u9009\u62e9\u3002 \u5c31 Webex \u800c\u8a00\uff0c\u5b83\u8ba9\u4eba\u4eec\u80fd\u591f\u5728\u4ed6\u4eec\u9700\u8981\u7684\u5730\u65b9\u3001\u9700\u8981\u7684\u65f6\u95f4\u5de5\u4f5c\uff0c\u8fd9\u662f\u4e00\u4e2a\u4ee5\u6211\u4eec\u6240\u505a\u7684\u5de5\u4f5c\u4e3a\u4e2d\u5fc3\u7684\u4e16\u754c\uff0c\u800c\u4e0d\u662f\u4ee5\u6211\u4eec\u7684\u5de5\u4f5c\u5730\u70b9\u4e3a\u4e2d\u5fc3\u7684\u4e16\u754c\u3002 \u4e8b\u5b9e\u4e0a\uff0c\u6df7\u5408\u529e\u516c\u5c31\u662f\u8981\u9002\u5e94\u56e2\u961f\u7684\u6700\u4f73\u5de5\u4f5c\u65b9\u5f0f\uff0c\u5e76\u521b\u9020\u51fa\u80fd\u60e0\u53ca\u6240\u6709\u4eba\u7684\u4f53\u9a8c\u3002<\/p>\n<p><span data-preserver-spaces=\"true\">\u5bf9\u4e8e\u8054\u7edc\u4e2d\u5fc3\u7684\u5750\u5e2d\uff0c\u5c31\u8981\u7528\u66f4\u76f4\u89c2\u7684\u5de5\u5177\u589e\u5f3a\u5750\u5e2d\u7684\u80fd\u529b\u3002 \u8fd9\u4e9b\u5de5\u5177\u5c06\u5750\u5e2d\u548c\u4e3b\u9898\u4e13\u5bb6\u4e0e\u6d88\u606f\u4f20\u9012\u3001\u4f1a\u8bae\u548c\u547c\u53eb\u5de5\u5177\u8054\u7cfb\u5728\u4e00\u8d77\uff0c\u4ee5\u534f\u4f5c\u5904\u7406\u5ba2\u6237\u4e92\u52a8\u3002<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5750\u5e2d\u73b0\u5728\u53ef\u4ee5\u5728\u51e0\u4e2a\u5173\u952e\u9886\u57df\u5b9e\u73b0\u84ec\u52c3\u53d1\u5c55\uff08\u548c\u51cf\u538b\uff09\uff0c\u56e0\u4e3a\u4ed6\u4eec\u77e5\u9053\u6280\u672f\u53ef\u4ee5\u5e2e\u52a9\u4ed6\u4eec\uff1a<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">\u7ba1\u7406\u591a\u4e2a\u63a7\u5236\u9762\u677f<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u4e0e\u540e\u53f0\u4e13\u5bb6\u6c9f\u901a<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u627e\u5230\u6709\u5173\u4e0a\u4e00\u6b21\u804a\u5929\u7684\u6b63\u786e\u4fe1\u606f<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u8fbe\u6210\u7ee9\u6548 KPI<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u51e0\u79d2\u949f\u5185\u627e\u5230\u4fe1\u606f<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u63d0\u4f9b\u5ba2\u6237\u7684\u5355\u4e2a\u89c6\u56fe<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\u4ec5\u4ec5\u8fd9\u4e9b\u529f\u80fd\u5c31\u8bc1\u660e\u4e86\u8fd9\u79cd\u5148\u8fdb\u7684\u6280\u672f\u662f\u5b9e\u7528\u7684\uff0c\u80fd\u591f\u6ee1\u8db3\u5f53\u4eca\u5750\u5e2d\u7684\u9700\u6c42\uff0c\u5e76\u80fd\u66f4\u5168\u9762\u5730\u7ba1\u7406\u5458\u5de5\u7684\u4f53\u9a8c\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u5355\u7eaf\u7684\u6280\u672f\u3002<\/span><\/p>\n<h2>\u589e\u5f3a\u6df7\u5408\u529e\u516c\u5458\u5de5\u4f53\u9a8c\u7684 5 \u4e2a\u57fa\u672c\u8981\u7d20<\/h2>\n<p><a href=\"https:\/\/www.webex.com\/home3.html?at=6490-c\">Webex<\/a> \u652f\u6301\u6df7\u5408\u529e\u516c\u7684\u4e94\u4e2a\u57fa\u672c\u8981\u7d20\uff0c\u5e76\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u589e\u5f3a\u5458\u5de5\u4f53\u9a8c\uff1a<\/p>\n<ul>\n<li>\u7075\u6d3b\u6027\uff08\u53ef\u9002\u5e94\u4efb\u4f55\u5de5\u4f5c\u65b9\u5f0f\u3001\u89d2\u8272\u6216\u73af\u5883\uff09<\/li>\n<li>\u5305\u5bb9\u6027\uff08\u4e3a\u6bcf\u4e2a\u4eba\u63d0\u4f9b\u5e73\u7b49\u7684\u4f53\u9a8c\uff09<\/li>\n<li>\u652f\u6301\u6027\uff08\u5173\u6ce8\u5b89\u5168\u6027\u3001\u540c\u7406\u5fc3\u548c\u5e78\u798f\u611f\uff09<\/li>\n<li>\u5b89\u5168\u6027\uff08\u8bbe\u8ba1\u5b89\u5168\u53ef\u9760\uff0c\u81ea\u52a8\u4fdd\u62a4\u9690\u79c1\uff09<\/li>\n<li>\u6258\u7ba1\u5f0f\uff08\u73b0\u4ee3\u5316\u57fa\u7840\u8bbe\u65bd\u3001\u65e0\u51b2\u7a81\u7ba1\u7406\uff09<\/li>\n<\/ul>\n<p>\u5f52\u6839\u7ed3\u5e95\uff0c\u4fdd\u6301\u4e92\u8054\u662f\u5173\u952e\uff0c\u73b0\u4eca\u7684\u4f01\u4e1a\u9700\u8981\u4ee5\u524d\u6240\u672a\u6709\u7684\u65b9\u5f0f\u4e0e\u4e0d\u540c\u65f6\u533a\u3001\u4e0d\u540c\u90e8\u95e8\u548c\u4e0d\u540c\u5730\u57df\u7684\u4f17\u591a\u53c2\u4e0e\u8005\u8054\u7cfb\u3002 \u7531\u4e8e\u7edf\u4e00\u901a\u4fe1\u6280\u672f\u7684\u6700\u65b0\u8fdb\u5c55\uff0c\u8fd9\u4e9b\u8054\u7cfb\u73b0\u5728\u6210\u4e3a\u53ef\u80fd\u3002<\/p>\n<p>\u540c\u65f6\uff0c\u5bf9\u4e8e\u8054\u7edc\u4e2d\u5fc3\u9886\u57df\u7684\u4eba\u6765\u8bf4\uff0c\u6700\u65b0\u7684\u6280\u672f\u5c06\u65e5\u5e38\u5750\u5e2d\u8f6c\u53d8\u4e3a\u201c\u8d85\u7ea7\u5750\u5e2d\u201d\uff0c\u5e2e\u52a9\u4ed6\u4eec\uff08\u901a\u8fc7\u667a\u80fd\u6570\u636e\u548c\u6c89\u6d78\u5f0f\u529f\u80fd\uff09\u8fc5\u901f\u89e3\u51b3\u5ba2\u6237\u7684\u6311\u6218\uff0c\u5e76\u4f7f\u4ed6\u4eec\u80fd\u591f\u6253\u9020\u8054\u7cfb\u66f4\u7d27\u5bc6\u4e14\u66f4\u4e30\u5bcc\u591a\u5f69\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u4e8b\u5b9e\u4e0a\uff0c\u8fd9\u79cd\u6539\u8fdb\u7684\u5168\u65b0\u7edf\u4e00\u901a\u4fe1\u6280\u672f\u6b63\u5728\u63d0\u9ad8\u8bb8\u591a\u7ec6\u5206\u5e02\u573a\u7684\u5458\u5de5\u5de5\u4f5c\u6548\u7387\uff0c\u5305\u62ec\u91d1\u878d\u3001\u96f6\u552e\u3001\u6559\u80b2\u3001\u536b\u751f\u3001\u653f\u5e9c\u3001\u57ce\u5e02\u548c\u6280\u672f\u9886\u57df\uff0c\u8fd9\u662f\u63a8\u52a8\u5f53\u4eca\u65e5\u76ca\u5174\u76db\u7684\u6df7\u5408\u529e\u516c\u73af\u5883\u7684\u53c8\u4e00\u4e2a\u5f3a\u5927\u4f18\u52bf\u3002<\/p>\n<h2><strong>\u5305\u5bb9\u6027\u534f\u4f5c\u6280\u672f\u7684\u5386\u53f2\u6027\u65f6\u523b<\/strong><\/h2>\n<p>\u66f4\u91cd\u8981\u7684\u662f\uff0c\u8fd9\u79cd\u5305\u5bb9\u6027\u534f\u4f5c\u6280\u672f\u51fa\u73b0\u5f97\u975e\u5e38\u5feb\uff0c\u6216\u8005\u8bf4\u51fa\u73b0\u5728\u5386\u53f2\u4e0a\u4e00\u4e2a\u975e\u5e38\u5173\u952e\u7684\u65f6\u523b\u3002<\/p>\n<p>\u57fa\u4e8e <a href=\"https:\/\/www.webex.com\/home3.html?at=6490-c\">Webex<\/a> \u5728\u5ba2\u6237\u4f53\u9a8c\u9886\u57df\u7684\u6295\u8d44\uff0c\u5305\u62ec <a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%80%9f%e5%8a%a9-webex-%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88%e6%89%93%e9%80%a0%e8%b6%85%e8%b6%8a%e9%a2%84%e6%9c%9f%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/\">Voicea<\/a>\uff08\u4eba\u5de5\u667a\u80fd\uff09\u3001<a href=\"https:\/\/www.webex.com\/experience-management.html\">Cloudcherry<\/a>\uff08\u4f53\u9a8c\u7ba1\u7406\u548c\u5206\u6790\uff09\u4ee5\u53ca <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\"><strong>imi<\/strong>mobile<\/a>\uff08\u5168\u6e20\u9053\u4e92\u52a8\uff09\uff0c<a href=\"https:\/\/www.webex.com\/home3.html?at=6490-c\">Webex<\/a> 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href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\u5c55\u793a\u624b\u518c<\/a><em>\uff0c\u6216\u7acb\u5373\u7740\u624b\u83b7\u5f97\u4e2a\u6027\u5316\u7684<\/em><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\u4e91\u8054\u7edc\u4e2d\u5fc3\u6f14\u793a\u3002<\/a><\/p><\/blockquote>\n<p><strong>\u66f4\u591a\u76f8\u5173\u6587\u7ae0<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e7%ac%ac-1-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8a%a9%e5%8a%9b%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%9d%90%e5%b8%ad%e5%9c%a8%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac%e6%97%b6%e4%bb%a3%e5%ae%9e%e7%8e%b0\/\">\u7b2c 1 \u90e8\u5206\uff1aWebex 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[\u7f51\u7edc\u7814\u8ba8\u4f1a\u5f55\u64ad]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\">\u501f\u52a9 Webex \u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\u6253\u9020\u8d85\u8d8a\u9884\u671f\u7684\u5ba2\u6237\u4f53\u9a8c<\/a> [\u535a\u5ba2]<\/p>\n<p><a href=\"http:\/\/www.roymorgan.com\/findings\/8451-roy-morgan-working-from-home-june-2020-202006290638\">\u601d\u79d1\u643a\u624b IMImobile\uff1a\u5408\u529b\u6253\u9020\u672a\u6765\u5316\u5ba2\u6237\u4f53\u9a8c<\/a>\u00a0[\u535a\u5ba2]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex \u8054\u7edc\u4e2d\u5fc3<\/a>\u00a0[\u7f51\u7ad9]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%ba%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%b3%a8%e5%85%a5%e6%95%b0%e6%8d%ae%e5%8a%9b%e9%87%8f%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%ba%a7%e5%9d%90%e5%b8%ad\/\">Webex 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[&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":373459,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1500,1578],"tags":[4278],"class_list":["post-374672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-zh-hans","category-1578","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u7b2c 2 \u90e8\u5206\uff1aWebex \u52a9\u529b\u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u5728\u6df7\u5408\u529e\u516c\u65f6\u4ee3\u5b9e\u73b0\u84ec\u52c3\u53d1\u5c55 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/zh-hans\/customer-stories\/\u7b2c-2-\u90e8\u5206\uff1awebex-\u52a9\u529b\u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u5728\u6df7\u5408\u529e\u516c\u65f6\u4ee3\u5b9e\u73b0\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u7b2c 2 \u90e8\u5206\uff1aWebex \u52a9\u529b\u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u5728\u6df7\u5408\u529e\u516c\u65f6\u4ee3\u5b9e\u73b0\u84ec\u52c3\u53d1\u5c55 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"\u5728\u535a\u5ba2\u7cfb\u5217\u7684\u6b64\u7b2c 2 \u90e8\u5206\uff0cJamie [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/zh-hans\/customer-stories\/\u7b2c-2-\u90e8\u5206\uff1awebex-\u52a9\u529b\u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u5728\u6df7\u5408\u529e\u516c\u65f6\u4ee3\u5b9e\u73b0\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing 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Known for scaling high-performing teams and navigating complex market landscapes, Jamie brings a rare blend of commercial acumen, technical depth, and human-centered leadership.","url":"https:\/\/blog.webex.com\/zh-hans\/contributors\/jromanin\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/374672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/users\/5426"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/comments?post=374672"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/posts\/374672\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media\/373459"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/media?parent=374672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/categories?post=374672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/zh-hans\/wp-json\/wp\/v2\/tags?post=374672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}