{"id":380255,"date":"2021-10-27T17:00:00","date_gmt":"2021-10-28T00:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/%e4%ba%91%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e5%8a%a9%e5%8a%9b-t-mobile-%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/"},"modified":"2021-10-27T17:00:00","modified_gmt":"2021-10-28T00:00:00","slug":"%e4%ba%91%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e5%8a%a9%e5%8a%9b-t-mobile-%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/customer-stories-zh-hans\/%e4%ba%91%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e5%8a%a9%e5%8a%9b-t-mobile-%e6%8f%90%e4%be%9b%e5%8d%93%e8%b6%8a%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/","title":{"rendered":"\u4e91\u8054\u7edc\u4e2d\u5fc3\u5982\u4f55\u52a9\u529b T-Mobile 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loading=\"lazy\" title=\"T-Mobile Elevates customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QfzM6jMX7Fc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>\u8d4b\u80fd\u8fdc\u7a0b\u529e\u516c\u56e2\u961f\uff0c\u4f7f\u5176\u6bcf\u4e00\u6b21\u670d\u52a1\u90fd\u80fd\u8ba9\u5ba2\u6237\u6ee1\u610f<\/h2>\n<p>\u501f\u52a9 Webex\uff0cT-Mobile \u80fd\u591f\u5c06\u5176 12000 \u540d\u5750\u5e2d\u8fc5\u901f\u8f6c\u5411\u5b8c\u5168\u8fdc\u7a0b\u529e\u516c\u6a21\u5f0f\uff0c\u4ee5\u5728\u5145\u6ee1\u4e0d\u786e\u5b9a\u6027\u7684\u65f6\u671f\uff0c\u53ef\u4ee5\u7ee7\u7eed\u4e0e\u4ed6\u4eba\u5b89\u5168\u534f\u4f5c\uff0c\u4ee5\u53ca\u5e2e\u52a9\u5ba2\u6237\u3002<\/p>\n<p>T-Mobile 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href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378413\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\" alt=\"Agent-1-LG.PNG\" width=\"2548\" height=\"1343\" \/><\/a><\/p>\n<h2>\u63d0\u9ad8\u6548\u7387\u4f1a\u63d0\u9ad8\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6<\/h2>\n<p>Webex \u8054\u7edc\u4e2d\u5fc3\u8fd8\u53ef\u4ee5\u5e2e\u52a9\u89e3\u51b3 T-Mobile \u7684\u547c\u53eb\u8def\u7531\u95ee\u9898\u548c\u8de8\u591a\u4e2a\u6e20\u9053\u7ba1\u7406\u652f\u6301\u7684\u56f0\u96be\u3002<\/p>\n<p>\u501f\u52a9 Webex\uff0cT-Mobile \u53ef\u4ee5\u5fae\u8c03\u4ed6\u4eec\u7684\u547c\u53eb\u8def\u7531\uff0c\u4ee5\u5b9e\u73b0\u6bcf\u4e2a\u5ba2\u6237\u4e0e\u6b63\u786e\u5750\u5e2d\u7684\u9ad8\u6548\u8fde\u63a5\u3002\u73b0\u5728\uff0cT-Mobile \u8fd8\u53ef\u4ee5\u6839\u636e\u5750\u5e2d\u7684\u7a7a\u95f2\u60c5\u51b5\u800c\u4e0d\u662f\u5730\u7406\u4f4d\u7f6e\u6765\u4e3a\u5ba2\u6237\u914d\u5bf9\u3002\u7ed3\u679c\u5982\u4f55\u5462\uff1f\u6548\u7387\u63d0\u9ad8\u4e86\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e5f\u63d0\u9ad8\u4e86\u3002<\/p>\n<p>\u201cWebex \u652f\u6301\u6211\u4eec\u505a\u5c06\u7535\u8bdd\u8def\u7531\u5230\u672c\u5730\u547c\u53eb\u4e2d\u5fc3\u6216\u6d77\u5916\u7684\u5168\u7403\u5408\u4f5c\u4f19\u4f34\u3002\u6211\u4eec\u8fd8\u53ef\u4ee5\u5c06\u7535\u8bdd\u8def\u7531\u5230\u5750\u5e2d\u7684\u5b9e\u9645\u5c45\u4f4f\u5730\u5740\uff0c\u201dJensen \u5982\u662f\u8bf4\u9053\u3002\u201c\u6211\u4eec\u53ef\u4ee5\u901a\u8fc7\u4efb\u4f55\u6e20\u9053\u6765\u8054\u7cfb\u5ba2\u6237\uff0c\u56e0\u6b64\u6211\u4eec\u53ef\u4ee5\u786e\u4fdd\u5728\u4efb\u4f55\u65f6\u5019\u90fd\u6709\u4eba\u63a5\u542c\u7535\u8bdd\u3002\u201d<\/p>\n<p>\u9664\u4e86\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u5916\uff0cWebex \u4f3c\u4e4e\u4e5f\u53d7\u5230\u4e86 T-Mobile \u8054\u7edc\u4e2d\u5fc3\u56e2\u961f\u7684\u9752\u7750\uff1a\u4ed6\u4eec\u53d1\u73b0\u5750\u5e2d\u7559\u804c\u7387\u5f97\u5230\u5927\u5e45\u63d0\u9ad8\uff0c\u4eba\u5458\u6d41\u5931\u7387\u4ece 42% \u964d\u81f3 22%\u3002<\/p>\n<p>\u516c\u53f8\u7684\u4eba\u5458\u6d41\u52a8\u7387\u4e5f\u4ece 2.5% \u964d\u81f3 0.78%\uff0c\u5ba2\u6237\u57fa\u6570\u4e5f\u4ece\u8fd1 7400 \u4e07\u589e\u52a0\u81f3 1.048 \u4ebf\u3002<\/p>\n<p>T-Mobile \u534f\u4f5c\u4e0e\u751f\u4ea7\u529b\u670d\u52a1\u9ad8\u7ea7\u7ecf\u7406 Eric Jensen \u8868\u793a\uff1a\u201cWebex \u662f T-Mobile \u534f\u4f5c\u751f\u6001\u7cfb\u7edf\u7684\u91cd\u8981\u7ec4\u6210\u90e8\u5206\uff0c\u53ef\u4ee5\u52a9\u529b\u6211\u4eec\u5c65\u884c\u54c1\u724c\u627f\u8bfa\uff0c\u4e3a\u5ba2\u6237\u63d0\u4f9b\u51fa\u8272\u7684\u65e0\u7ebf\u670d\u52a1\u3002\u201d<\/p>\n<blockquote><p><em>\u5982\u60f3\u63a2\u7d22 <\/em><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\"><em>Webex \u8054\u7edc\u4e2d\u5fc3<\/em><\/a><em>\u662f\u5982\u4f55\u63a8\u52a8\u4e1a\u52a1\u53d8\u9769\u7684\uff0c\u8bf7\u5148\u89c2\u770b<\/em><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\"><em>\u4e91\u8054\u7edc\u4e2d\u5fc3\u6f14\u793a<\/em><\/a>\u3002<\/p><\/blockquote>\n<p><strong>\u66f4\u591a\u76f8\u5173\u6587\u7ae0<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e7%ac%ac-1-%e9%83%a8%e5%88%86%ef%bc%9awebex-%e5%8a%a9%e5%8a%9b%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%9d%90%e5%b8%ad%e5%9c%a8%e6%b7%b7%e5%90%88%e5%8a%9e%e5%85%ac%e6%97%b6%e4%bb%a3%e5%ae%9e%e7%8e%b0\/\">\u7b2c 1 \u90e8\u5206\uff1aWebex \u52a9\u529b\u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u5728\u6df7\u5408\u529e\u516c\u65f6\u4ee3\u5b9e\u73b0\u84ec\u52c3\u53d1\u5c55<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e6%80%9d%e7%a7%91%e5%9c%a8-aragon-research-globe-for-intelligent-contact-centers-2021-%e6%8a%a5%e5%91%8a%e4%b8%ad%e8%8e%b7%e5%be%97%e9%a2%86%e5%af%bc%e8%80%85%e6%ae%8a%e8%8d%a3\/\">\u601d\u79d1\u5728 2021 \u5e74 Aragon Globe&#x2122; for Intelligent Contact Centers \u62a5\u544a\u4e2d\u8363\u81ba\u9886\u5bfc\u8005\u79f0\u53f7<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%b8%ba%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e6%b3%a8%e5%85%a5%e6%95%b0%e6%8d%ae%e5%8a%9b%e9%87%8f%ef%bc%8c%e6%89%93%e9%80%a0%e8%b6%85%e7%ba%a7%e5%9d%90%e5%b8%ad\/\">\u4e3a\u8054\u7edc\u4e2d\u5fc3\u6ce8\u5165\u6570\u636e\u529b\u91cf\uff0c\u6253\u9020\u8d85\u7ea7\u5750\u5e2d<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T-Mobile 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