{"id":380257,"date":"2021-10-27T19:05:00","date_gmt":"2021-10-28T02:05:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-zh-hans\/webex-%e5%8a%a9%e5%8a%9b%e6%82%a8%e9%87%8d%e5%a1%91%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/"},"modified":"2021-10-27T19:05:00","modified_gmt":"2021-10-28T02:05:00","slug":"webex-%e5%8a%a9%e5%8a%9b%e6%82%a8%e9%87%8d%e5%a1%91%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/webex-%e5%8a%a9%e5%8a%9b%e6%82%a8%e9%87%8d%e5%a1%91%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/","title":{"rendered":"Webex 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loading=\"lazy\" title=\"Every customer journey should end with a solution  |  Webex Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jt3kktWGe4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><em>\u770b\u770b\u5f53\u6280\u672f\u652f\u6301\u4f01\u4e1a\u8fde\u63a5\u6570\u636e\u3001\u63d0\u4f9b\u5168\u6e20\u9053\u901a\u4fe1\u9009\u9879\u5e76\u8d4b\u80fd\u5750\u5e2d\u65f6\uff0c\u91cd\u5851\u7684\u5ba2\u6237\u4f53\u9a8c\u4f1a\u662f\u4ec0\u4e48\u6837\u5b50\u3002<\/em><\/p>\n<p><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex 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<\/p>\n<h2><strong>\u503e\u542c\uff1a\u6536\u96c6\u5e76\u521b\u5efa\u4e30\u5bcc\u7684\u5ba2\u6237\u7b80\u6863<\/strong><\/h2>\n<p>\u8fd9\u4e00\u5207\u90fd\u59cb\u4e8e\u503e\u542c\u5ba2\u6237\u610f\u89c1\u7684\u80fd\u529b\u3002\u5ba2\u6237\u7684\u610f\u56fe\u662f\u4ec0\u4e48\uff0c\u4ed6\u4eec\u7684\u52aa\u529b\u76ee\u6807\u662f\u4ec0\u4e48\uff1f\u548c\u60a8\u4e00\u6837\uff0c\u5ba2\u6237\u975e\u5e38\u5fd9\u788c\uff0c\u5e94\u5728\u9996\u6b21\u63a5\u89e6\u7ed9\u4ed6\u4eec\u63d0\u4f9b\u826f\u597d\u7684\u4f53\u9a8c\u3002\u60a8\u662f\u5426\u63d0\u4f9b\u4e86\u6700\u6709\u6548\u7684\u5e2e\u52a9\u6216\u56de\u5e94\uff1f<\/p>\n<p>\u6211\u4eec\u5373\u5c06\u63a8\u51fa\u4e00\u9879\u65b0\u5ba2\u6237\u65c5\u7a0b\u6570\u636e\u670d\u52a1\u7684\u79c1\u4eba\u6d4b\u8bd5\u7248\u8bd5\u7528\uff0c\u5e2e\u52a9\u4f01\u4e1a\u4e86\u89e3\u5ba2\u6237\u4e0e\u5176\u6bcf\u6b21\u4ea4\u4e92\u7684\u610f\u56fe\u548c\u8fc7\u7a0b\uff0c\u5e76\u5c06\u8fd9\u4e9b\u95ee\u9898\u53ef\u89c6\u5316\u3002<\/p>\n<p>\u8fd9\u9879\u5ba2\u6237\u65c5\u7a0b\u6570\u636e\u670d\u52a1\u53ef\u4ee5\u503e\u542c\u5404\u79cd\u5404\u6837\u7684\u63a5\u89e6\u70b9\uff0c\u6c47\u603b\u5ba2\u6237\u4e0e\u60a8\u4f01\u4e1a\u7684\u4e92\u52a8\u60c5\u51b5\uff0c\u4f8b\u5982\u5206\u6790\u5de5\u5177\u4e2d\u7684\u7f51\u7ad9\u70b9\u51fb\u6d41\u6570\u636e\u3001ERP \u7cfb\u7edf\u7684\u4ea4\u6613\u6570\u636e\u3001\u8054\u7edc\u4e2d\u5fc3\u6570\u636e\u3001\u8c03\u67e5\u5f97\u5230\u7684\u5ba2\u6237\u60c5\u7eea\u6570\u636e\u3002\u8fd9\u9879\u670d\u52a1\u7684\u6838\u5fc3\u662f\uff0c\u5c06\u6240\u6709\u5b64\u7acb\u4ea4\u4e92\u6c47\u603b\u5230\u5ba2\u6237\u65c5\u7a0b\u7684\u5355\u4e00\u89c6\u56fe\u4e2d\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u8be5\u5ba2\u6237\u65c5\u7a0b\u6570\u636e\u670d\u52a1\u80fd\u591f\u5e2e\u52a9\u60a8\u5728\u4e0e\u5ba2\u6237\u4ea4\u4e92\u7684\u751f\u547d\u5468\u671f\u4e2d\uff0c\u521b\u5efa\u6301\u7eed\u66f4\u65b0\u7684\u5ba2\u6237\u7b80\u6863\u3002\u5982\u679c\u80fd\u591f\u52a8\u6001\u66f4\u65b0\u5ba2\u6237\u7b80\u6863\uff0c\u60a8\u7684\u4f01\u4e1a\u53ef\u4ee5\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u4e2a\u6027\u5316\u7684\u4f53\u9a8c\uff0c\u4ece\u800c\u589e\u52a0\u83b7\u5f97\u51c0\u63a8\u8350\u5206\u6570\u3001\u5ba2\u6237\u8d2d\u4e70\u3001\u6216\u83b7\u5f97\u597d\u8bc4\u7684\u53ef\u80fd\u6027\u3002<\/p>\n<h2><strong>\u63a5\u6d3d\uff1a\u901a\u8fc7\u5408\u9002\u7684\u65f6\u95f4\u3001\u65b9\u5f0f\u548c\u5730\u70b9\u4e0e\u5ba2\u6237\u5efa\u7acb\u8054\u7cfb<\/strong><\/h2>\n<p>\u7b2c\u4e8c\u4e2a\u80fd\u529b\u662f\u63a5\u6d3d\uff0c\u80fd\u591f\u5728\u4ed6\u4eec\u6240\u5728\u7684\u5730\u65b9\u6839\u636e\u5f53\u65f6\u7684\u60c5\u5883\u4f7f\u7528\u4ed6\u4eec\u559c\u6b22\u7684\u6c9f\u901a\u6e20\u9053\u63a5\u6d3d\u5ba2\u6237\u3002<\/p>\n<p>\u968f\u7740\u6211\u4eec\u5c06\u6570\u5b57\u6e20\u9053\u4ece IMImobile \u96c6\u6210\u5230 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex \u8054\u7edc\u4e2d\u5fc3<\/a>\uff0c\u6211\u4eec\u5f88\u5feb\u5c31\u53ef\u4ee5\u4e3a\u5ba2\u6237\u63d0\u4f9b\u4e1a\u754c\u9886\u5148\u7684\u6570\u5b57\u6e20\u9053\u9009\u62e9\uff0c\u6765\u4e0e\u4f01\u4e1a\u8054\u7cfb\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u5982\u679c\u5ba2\u6237\u5728\u4e00\u4e2a\u5608\u6742\u7684\u5730\u65b9\uff0c\u6216\u8005\u4e0d\u60f3\u53d1\u51fa\u58f0\u97f3\u4ee5\u907f\u514d\u6cc4\u9732\u7279\u5b9a\u4fe1\u606f\uff0c\u5ba2\u6237\u53ef\u4ee5\u4f7f\u7528\u559c\u6b22\u7684\u6d88\u606f\u4f20\u9012\u5e94\u7528\u4e0e\u60a8\u4ea4\u4e92\u3002\u4e8b\u5b9e\u4e0a\uff0c\u7531\u4e8e\u63a5\u53e3\u7684\u7b80\u5355\u6027\uff0c\u6d88\u606f\u4f20\u9012\u662f\u65b0\u4e00\u4ee3\u6d88\u8d39\u8005\u7684\u9996\u9009\u6e20\u9053\u3002<\/p>\n<p>\u6211\u4eec\u5c06\u76f8\u540c\u7c7b\u578b\u7684\u7075\u6d3b\u6027\u6269\u5c55\u5230\u5750\u5e2d\uff0c\u4f7f\u5750\u5e2d\u80fd\u591f\u901a\u8fc7\u4e00\u4e2a\u6536\u4ef6\u7bb1\u4e3a\u4efb\u4f55\u6e20\u9053\u7684\u591a\u4e2a\u5ba2\u6237\u63d0\u4f9b\u670d\u52a1\uff0c\u5e76\u57fa\u4e8e\u8fc7\u5f80\u7684\u4eba\u7c7b\u548c\u865a\u62df\u4ea4\u4e92\u60c5\u5883\u6765\u4ea4\u6d41\uff0c\u4ece\u800c\u8f7b\u677e\u5b9e\u73b0\u7cbe\u786e\u7684\u3001\u60c5\u5883\u4e30\u5bcc\u7684\u4ea4\u4e92<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378646\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\" alt=\"\u56fe\u7247 123\" width=\"1237\" height=\"797\" \/><\/a><\/p>\n<p><em>Webex \u8054\u7edc\u4e2d\u5fc3\u53ef\u4ee5\u968f\u65f6\u4e3a\u5750\u5e2d\u63d0\u4f9b\u6240\u6709\u5ba2\u6237\u7684\u901a\u4fe1\u8bb0\u5f55\uff0c\u56e0\u6b64\u4ed6\u4eec\u53ef\u4ee5\u7acb\u5373\u901a\u8fc7\u6570\u5b57\u548c\u8bed\u97f3\u6e20\u9053\u7acb\u5373\u878d\u5165\u5b8c\u6574\u5ba2\u6237\u60c5\u5883\u3002<\/em><\/p>\n<p>\u6211\u4eec\u8fd8\u4e3a\u7ba1\u7406\u5458\u63d0\u4f9b\u4e86\u6e20\u9053\u76d1\u63a7\u548c\u63a7\u5236\u529f\u80fd\uff0c\u4ee5\u4fbf\u5f53\u5750\u5e2d\u5728\u53d6\u60a6\u5ba2\u6237\u65f6\uff0c\u7ba1\u7406\u5458\u6709\u5408\u9002\u7684\u624b\u6bb5\u6765\u542f\u7528\u6216\u9650\u5236\u66f4\u591a\u901a\u4fe1\u5185\u5bb9\u3002<\/p>\n<h2><strong>\u589e\u5f3a\uff1a\u5229\u7528\u4eba\u5de5\u667a\u80fd\u548c\u534f\u4f5c\u521b\u9020\u8d85\u7ea7\u5750\u5e2d<\/strong><\/h2>\n<p>\u4f7f\u7528\u81ea\u7136\u4eba\u58f0\u3001\u4eba\u5de5\u667a\u80fd\u9a71\u52a8\u7684\u5bf9\u8bdd\u8bed\u97f3\u673a\u5668\u4eba (IVR) \u662f\u4f18\u5316\u4eba\u5de5\u5750\u5e2d\u5de5\u4f5c\u8d1f\u8f7d\u7684\u4e00\u4e2a\u597d\u65b9\u6cd5\uff0c\u4f7f\u5ba2\u6237\u53ef\u4ee5\u901a\u8fc7\u81ea\u5df1\u7684\u771f\u58f0\u5feb\u901f\u83b7\u5f97\u7b54\u6848\u3002\u804a\u5929\u673a\u5668\u4eba\u53ef\u4ee5\u5168\u5929\u5019\u54cd\u5e94\uff0c\u5e76\u89e6\u53d1\u81ea\u52a8\u4efb\u52a1\uff0c\u4f8b\u5982\u5730\u5740\u66f4\u6539\u6216\u5bc6\u7801\u91cd\u7f6e\u8bf7\u6c42\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u76f8\u540c\u7684 AI\/ML \u670d\u52a1\u53ef\u4ee5\u76d1\u542c\u6574\u4e2a\u8054\u7edc\u4e2d\u5fc3\u7684\u5750\u5e2d\uff0c\u5e76\u4f7f\u7528\u6240\u6709\u4ea4\u4e92\u7684\u7b97\u6cd5\uff0c\u63d0\u4f9b\u5b9e\u65f6\u7684\u5feb\u901f\u89e3\u51b3\u65b9\u6848\uff0c\u4f7f\u4efb\u4f55\u5750\u5e2d\u90fd\u80fd\u6210\u4e3a\u8d85\u7ea7\u5750\u5e2d\u3002<\/p>\n<p>\u73b0\u5728\uff0c\u5982\u679c\u4eba\u5de5\u667a\u80fd\u4e0d\u80fd\u89e3\u51b3\u95ee\u9898\uff0c\u5750\u5e2d\u53ef\u4ee5\u5b9e\u65f6\u8054\u7cfb\u5230\u5728\u4f01\u4e1a\u4efb\u4f55\u529e\u516c\u533a\u57df\u7684\u6574\u4e2a\u4e13\u5bb6\u56e2\u961f\u3002\u73b0\u5728\uff0c\u6240\u6709\u5458\u5de5\u90fd\u53ef\u4ee5\u901a\u8fc7\u96c6\u6210\u7684 Webex \u5e94\u7528\uff0c\u5728\u865a\u62df\u7a7a\u95f4\u5b9e\u65f6\u534f\u4f5c\uff0c\u8fd9\u5141\u8bb8\u4f01\u4e1a\u5185\u90e8\u7684\u5176\u4ed6\u4e13\u5bb6\u56e2\u961f\u5f00\u5c55\u534f\u4f5c\uff0c\u5e76\u4e3a\u5ba2\u6237\u63d0\u4f9b\u66f4\u5feb\u3001\u66f4\u4e2a\u6027\u5316\u7684\u54cd\u5e94\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378656\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\" alt=\"\u5c06 Webex \u5e94\u7528\u96c6\u6210\u5230 Webex \u8054\u7edc\u4e2d\u5fc3\u3002\" width=\"1472\" height=\"1045\" \/><\/a><\/p>\n<p><em>\u65b0\u7684 Webex \u5e94\u7528\u4e0e Webex \u8054\u7edc\u4e2d\u5fc3\u5750\u5e2d\u684c\u9762\u96c6\u4e8e\u4e00\u4f53\uff0c\u5750\u5e2d\u53ef\u4ee5\u8f7b\u677e\u5730\u4e0e\u4e3b\u9898\u4e13\u5bb6\u901a\u8bdd\u3001\u4f20\u9012\u6d88\u606f\u6216\u53ec\u5f00\u89c6\u9891\u4f1a\u8bae\uff0c\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/em><\/p>\n<h2><strong>\u4e86\u89e3\uff1a\u5229\u7528\u6d1e\u5bdf\u529b\u9884\u6d4b\u548c\u4f18\u5316\u5ba2\u6237\u4f53\u9a8c<\/strong><\/h2>\n<p>\u5229\u7528 <a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex \u4f53\u9a8c\u7ba1\u7406<\/a>\u7684\u9884\u6d4b\u5206\u6790\uff0c\u4f01\u4e1a\u53ef\u4ee5\u4e86\u89e3\u5230\uff0c\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u56e0\u7d20\u7684\u6f5c\u5728\u53d8\u5316\u4f1a\u5982\u4f55\u5f71\u54cd\u4e1a\u52a1\u7ed3\u679c\uff0c\u5305\u62ec\u8d22\u52a1\u6307\u6807\u7684\u5f71\u54cd\uff0c\u751a\u81f3\u5728\u5bf9\u8fd9\u4e9b\u56e0\u7d20\u505a\u51fa\u627f\u8bfa\u4e4b\u524d\u5373\u53ef\u4e86\u89e3\u5230\u3002<\/p>\n<p>Webex \u4f53\u9a8c\u7ba1\u7406\u662f\u4e00\u79cd\u5f88\u597d\u7684\u6e20\u9053\uff0c\u53ef\u4ee5\u8ba9\u5ba2\u6237\u4e0e\u4efb\u4f55\u4f01\u4e1a\u8fdb\u884c\u4e92\u52a8\uff0c\u5728\u6570\u5b57\u6216 IVR \u4ea4\u4e92\u4e2d\u8bc6\u522b\u51fa\u7834\u635f\u63a5\u89e6\u70b9\uff0c\u5e76\u63d0\u793a\u548c\u534f\u52a9\u4f01\u4e1a\u89e3\u51b3\u8fd9\u4e9b\u60c5\u51b5\u3002<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378666\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\" alt=\"\u5ba2\u6237\u4f53\u9a8c\u5206\u6790\u5e08\u548c Webex \u4f53\u9a8c\u7ba1\u7406\" width=\"1381\" height=\"1051\" \/><\/a><\/p>\n<p><em>\u4f01\u4e1a\u53ef\u4ee5\u4f7f\u7528 Webex \u4f53\u9a8c\u7ba1\u7406\u6765\u8bc6\u522b\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u7684\u7a81\u51fa\u56e0\u7d20\uff0c\u7136\u540e\u6df1\u5165\u7814\u7a76\u786e\u5b9a\u7684\u56e0\u7d20\u6765\u5bf9\u6f5c\u5728\u7684\u64cd\u4f5c\u884c\u4e3a\u6267\u884c\u66f4\u6df1\u5165\u7684\u590d\u6742\u5206\u6790\uff0c\u751a\u81f3\u5305\u62ec\u8fd9\u4e9b\u64cd\u4f5c\u884c\u4e3a\u7684\u6f5c\u5728 ROI\u3002<\/em><\/p>\n<h2><strong>\u9002\u5e94\uff1a\u65e0\u9700\u4ee3\u7801\u6216\u4f4e\u4ee3\u7801\u7684\u81ea\u52a8\u5316\u5ba2\u6237\u65c5\u7a0b<\/strong><\/h2>\n<p>\u6700\u540e\uff0c\u6211\u4eec\u901a\u8fc7\u4f7f\u7528\u76f4\u89c2\u7684\u62d6\u653e\u5de5\u4f5c\u6d41\u6784\u5efa\u5668\uff0c\u8ba9\u4f01\u4e1a\u548c\u6280\u672f\u7528\u6237\u80fd\u591f\u5b9a\u5236\u901a\u4fe1\u5e8f\u5217\uff0c\u4f7f\u4efb\u4f55\u4eba\u90fd\u80fd\u8f7b\u677e\u4ece\u5ba2\u6237\u4f53\u9a8c\u4e2d\u501f\u9274\u5b66\u4e60\uff0c\u4e0d\u65ad\u6539\u8fdb\u548c\u4f18\u5316\u4f53\u9a8c\u3002<\/p>\n<p>\u6b64\u529f\u80fd\u7684\u771f\u6b63\u5f3a\u5927\u4e4b\u5904\u5728\u4e8e\u80fd\u591f\u4ece\u4efb\u4f55\u4e1a\u52a1\u7cfb\u7edf\u4e2d\u83b7\u53d6\u4e8b\u4ef6\u4fe1\u606f\uff0c\u5e76\u4f7f\u7528\u5ba2\u6237\u6700\u559c\u6b22\u7684\u7279\u5b9a\u901a\u4fe1\u6e20\u9053\uff0c\u4e3b\u52a8\u4e3a\u5ba2\u6237\u63d0\u4f9b\u7b26\u5408\u5176\u9700\u6c42\u7684\u76f8\u5173\u3001\u53ca\u65f6\u7684\u4fe1\u606f\u3002<\/p>\n<p>\u5229\u7528 IMImobile \u7684\u5e02\u573a\u9886\u5148\u901a\u4fe1\u5e73\u53f0\u5373\u670d\u52a1 (CPaaS) \u6280\u672f\uff0c\u4efb\u4f55\u4f01\u4e1a\u90fd\u53ef\u4ee5\u901a\u8fc7\u4f4e\u4ee3\u7801\u9009\u9879\u521b\u5efa\u5dee\u5f02\u5316\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u60a8\u53ef\u4ee5\u9605\u8bfb Jay Patel \u5199\u7684<a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%88%a9%e7%94%a8%e4%bc%81%e4%b8%9a%e7%ba%a7-cpaas-%e8%ae%a9%e6%af%8f%e6%ac%a1%e4%ba%a4%e4%ba%92%e9%83%bd%e5%af%8c%e6%9c%89%e6%88%90%e6%95%88\/\"><em>\u5229\u7528\u4f01\u4e1a\u7ea7 CPaaS \u8ba9\u6bcf\u6b21\u4ea4\u4e92\u90fd\u5bcc\u6709\u6210\u6548<\/em>\u535a\u5ba2\u6587\u7ae0<\/a>\uff0c\u8be6\u7ec6\u4e86\u89e3\u8fd9\u79cd\u6280\u672f\u7684\u5f3a\u5927\u529f\u80fd\u3002<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378676\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\" alt=\"\u901a\u4fe1\u5e73\u53f0\u5373\u670d\u52a1\" width=\"1540\" height=\"546\" \/><\/a><\/p>\n<p><em>\u6211\u4eec\u7684\u901a\u4fe1\u5e73\u53f0\u5373\u670d\u52a1\uff08\u5373 Webex Connect\uff09\uff0c\u63d0\u4f9b\u4e86 Webex \u8054\u7edc\u4e2d\u5fc3\u5de5\u5177\uff0c\u4ee5\u534f\u8c03\u81ea\u52a8\u5316\u7684\u3001\u4e3b\u52a8\u7684\u5ba2\u6237\u6c9f\u901a\uff0c\u901a\u8fc7\u5173\u8054\u4e1a\u52a1\u7cfb\u7edf\u4e2d\u53d1\u751f\u7684\u4e8b\u4ef6\u6765\u83b7\u5f97\u6d88\u606f\uff0c\u5e76\u4f7f\u7528\u5ba2\u6237\u4e2a\u4eba\u9009\u62e9\u7684\u6c9f\u901a\u6e20\u9053\u3002<\/em><\/p>\n<h2><strong>\u901a\u8fc7\u91cd\u5851\u5ba2\u6237\u4f53\u9a8c\uff0c\u521b\u9020\u7ec8\u8eab\u5ba2\u6237<\/strong><\/h2>\n<p>\u53ef\u4ee5\u770b\u5230\uff0c\u5bf9\u4e8e\u63d0\u5347\u8fd9\u4e94\u4e2a\u6838\u5fc3\u7ade\u4e89\u529b\uff0c\u96c6\u6210\u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\u53ef\u4ee5\u53d1\u6325\u591a\u4e48\u5f3a\u5927\u7684\u4f5c\u7528\uff01\u4f46\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u800c\u4e0d\u662f\u4e00\u4e2a\u7ec8\u6781\u76ee\u6807\u3002Webex \u5ba2\u6237\u4f53\u9a8c\u89e3\u51b3\u65b9\u6848\u5e2e\u52a9\u4f01\u4e1a\u4f18\u5316\u5ba2\u6237\u4f53\u9a8c\uff0c\u5f62\u6210\u4e00\u4e2a\u6301\u7eed\u5faa\u73af\uff0c\u4ece\u800c\u521b\u9020\u7ec8\u8eab\u5ba2\u6237\uff0c\u6301\u7eed\u6d88\u8d39\u66f4\u591a\u7684\u4ea7\u54c1\u548c\u670d\u52a1\uff0c\u5e76\u6210\u4e3a\u60a8\u54c1\u724c\u7684\u72c2\u70ed\u7c89\u4e1d\u3002<\/p>\n<blockquote><p>\u901a\u8fc7 <a href=\"https:\/\/www.webex.com\/webexone\/index.html\">WebexOne 2021<\/a> \u5ba2\u6237\u4f53\u9a8c\u5185\u5bb9\u4e86\u89e3\u66f4\u591a\u4fe1\u606f\uff0c\u5305\u62ec\u4e00\u6574\u5929\u7684\u4e13\u95e8\u4e3b\u9898\u6f14\u8bb2\u548c\u5206\u7ec4\u4f1a\u8bae\u3002<\/p><\/blockquote>\n<p><strong>\u5176\u4ed6\u8d44\u6e90<\/strong><strong><\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/cisco.sharepoint.com\/sites\/CollabProductMarketing\/01%20Contact%20Center\/Blogs\/Blog%20Content\/low-code%20options%20that%20any%20business%20can%20use.%20You%20can%20learn%20more%20about%20the%20power%20of%20this%20technology%20in%20the%20Every%20interaction%20counts%20with%20enterprise%20CPaaS%20blog%20by\">WebexOne 2021 \u5ba2\u6237\u4f53\u9a8c\u65e5\u4e3b\u9898\u6f14\u8bb2\u548c\u5206\u7ec4\u4f1a\u8bae<\/a><\/li>\n<li>Jay Patel \u5199\u7684<a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%88%a9%e7%94%a8%e4%bc%81%e4%b8%9a%e7%ba%a7-cpaas-%e8%ae%a9%e6%af%8f%e6%ac%a1%e4%ba%a4%e4%ba%92%e9%83%bd%e5%af%8c%e6%9c%89%e6%88%90%e6%95%88\/\">\u5229\u7528\u4f01\u4e1a\u7ea7 CPaaS \u8ba9\u6bcf\u6b21\u4ea4\u4e92\u90fd\u5bcc\u6709\u6210\u6548<\/a>\u535a\u5ba2\u6587\u7ae0<\/li>\n<li><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex 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