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href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\"> 50% <\/a>\u7684\u5ba2\u6237\u5728\u7ecf\u5386\u4e24\u6b21\u6216\u4e24\u6b21\u4ee5\u4e0a\u7684\u8d1f\u9762\u4e92\u52a8\u540e\uff0c\u5c31\u4f1a\u653e\u5f03\u8fd9\u5bb6\u516c\u53f8\u3002<\/p>\n<p>\u5ba2\u6237\u4f53\u9a8c\u5c31\u662f\u5c31\u662f\u6211\u4eec\u7684\u5207\u5165\u70b9\u3002\u5ba2\u6237\u4f53\u9a8c\u662f Webex \u6218\u7565\u7684\u6838\u5fc3\u90e8\u5206\uff0c\u4e13\u6ce8\u4e8e\u5728\u591a\u6e20\u9053\u4e16\u754c\u4e2d\u63a8\u52a8\u5353\u8d8a\u7684\u5ba2\u6237\u4f53\u9a8c\u3002\u901a\u8fc7\u5c06\u547c\u53eb\u4e2d\u5fc3\u3001\u534f\u4f5c\u548c\u7ecf\u9a8c\u7ba1\u7406\u7b49\u9886\u57df\u7684\u5e94\u7528\u6dfb\u52a0\u5230\u6211\u4eec\u7684\u4f01\u4e1a CPaaS 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href=\"https:\/\/www.gartner.com\/en\/documents\/4006313\/invest-implications-market-guide-for-communications-platform-as-a-service\">\u300a2021 \u5e74 CPaaS \u5e02\u573a\u6307\u5357\u300b<\/a>\u4e2d\u79f0\uff0c\u5728\u8fd1\u671f\u75ab\u60c5\u7684\u50ac\u5316\u4f5c\u7528\u4e0b\uff0cCPaaS \u5e02\u573a\u6bd4\u8fc7\u53bb\u4e94\u5e74\u81f3\u5c11\u589e\u957f\u4e86 30%\u3002\u800c\u4e14\u5728\u672a\u6765\uff0cCPaaS \u5e02\u573a\u8fd8\u4f1a\u6301\u7eed\u589e\u957f\u3002IDC \u9884\u6d4b\uff0c\u5230 2025 \u5e74\uff0c\u5168\u7403\u5e02\u573a\u652f\u51fa\u5c06\u8fbe\u5230<a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=US48245721&#038;utm_medium=rss_feed&#038;utm_source=alert&#038;utm_campaign=rss_syndication\"> 217 \u4ebf<\/a>\u7f8e\u5143\u3002\u867d\u7136\u6d88\u606f\u4f20\u9012\u548c\u8bed\u97f3\u76ee\u524d\u4ecd\u5c06\u662f CPaaS \u6700\u53d7\u6b22\u8fce\u7684 API\uff0c\u4f46 WhatsApp\u3001\u82f9\u679c Business Chat\u3001\u89c6\u9891\u7b49\u65b0\u6570\u5b57\u6e20\u9053\u7684\u51fa\u73b0\u548c\u666e\u53ca\uff0c\u5f15\u9886\u7740\u5e02\u573a\u7684\u5de8\u5927\u589e\u957f\u3002<\/p>\n<p>\u6bcb\u5eb8\u7f6e\u7591\uff0c CPaaS \u7684\u5e02\u573a\u524d\u666f\u5e7f\u9614\uff0c\u4f01\u4e1a\u4e5f\u8ba4\u8bc6\u5230\u4e86\u8981\u6293\u4f4f\u5229\u7528 CPaaS \u63d0\u9ad8\u6570\u5b57\u7ade\u4e89\u529b\u7684\u673a\u4f1a\uff0c\u4ee5\u652f\u6301\u975e\u63a5\u89e6\u53c2\u4e0e\u548c\u6d41\u7a0b\uff0c\u63d0\u9ad8\u4e1a\u52a1\u6548\u7387\u3002<strong>\u00a0<\/strong><\/p>\n<h2>\u57fa\u4e8e<strong> imiconnect <\/strong>\u7684\u4f01\u4e1a\u7ea7CPaaS<\/h2>\n<p>Webex CPaaS \u4ee5\u73b0\u6709<a href=\"https:\/\/imimobile.com\/products\/imiconnect\"><strong> imiconnect <\/strong><\/a>\u5e73\u53f0\u4e3a\u57fa\u7840\uff0c\u4e13\u4e3a\u4f01\u4e1a\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\uff0c\u5df2\u88ab\u8bb8\u591a\u5927\u578b\u8de8\u56fd\u4f01\u4e1a\u7528\u4e8e\u652f\u6301\u6570\u5341\u4ebf\u6b21\u7684\u5ba2\u6237\u4e92\u52a8\u3002\u901a\u8fc7\u4e00\u4e2a\u4e2d\u592e\u4e91\u901a\u4fe1\u5e73\u53f0\uff0c\u6211\u4eec\u53ef\u4ee5\u63d0\u4f9b\u9f50\u5168\u7684\u5fc5\u8981\u5de5\u5177\uff0c\u4ee5\u5feb\u901f\u6784\u5efa\u8fde\u63a5\u901a\u4fe1\u6e20\u9053\u4e0e\u540e\u7aef\u7cfb\u7edf\u7684\u5e94\u7528\uff0c\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6237\u4f53\u9a8c\u3002<\/p>\n<p>\u4f01\u4e1a IT \u548c\u5f00\u53d1\u4eba\u5458\u53ef\u4ee5\u5229\u7528\u591a\u79cd API \u4ea7\u54c1\u7ec4\u5408\u3001\u4f4e\u4ee3\u7801\u5de5\u5177\u3001\u5f00\u7bb1\u5373\u7528\u7684\u63a7\u4ef6\u548c\u9884\u6784\u5efa\u529f\u80fd\uff0c\u8bbe\u8ba1\u66f4\u667a\u80fd\u7684\u4ea4\u4e92\u548c\u8de8\u591a\u4e2a\u6e20\u9053\u65e0\u6469\u64e6\u4f53\u9a8c\uff0c\u800c\u4e0d\u5fc5\u91cd\u65b0\u8bbe\u8ba1\u6216\u6295\u8d44\u5927\u91cf\u8d44\u6e90\u6765\u5efa\u8bbe\u73b0\u6709\u7684\u6216\u65b0\u7684\u540e\u7aef\u7cfb\u7edf\u3002<\/p>\n<p>https:\/\/youtu.be\/g7ZXUu7gZ48<\/p>\n<p>\u9664\u4e86\u6d88\u606f\u6536\u53d1\u529f\u80fd\uff0c<strong>imi<\/strong>connect \u8fd8\u6269\u5c55\u4e86 CPaaS \u5176\u4ed6\u529f\u80fd\uff0c\u4f7f\u5ba2\u6237\u53ef\u4ee5\u534f\u8c03\u4e92\u8054\u65c5\u7a0b\uff0c\u968f\u65f6\u968f\u5730\u83b7\u5f97\u6240\u9700\u8981\u7684\u5207\u5b9e\u7684\u7ed3\u679c\u3002\u5b83\u4f7f\u4f01\u4e1a\u80fd\u591f\u8f7b\u677e\u7ba1\u7406\u5ba2\u6237\u6863\u6848\u4ee5\u5b9e\u73b0\u4e92\u52a8\u7684\u60c5\u5883\u5316\u548c\u4e2a\u6027\u5316\uff0c\u65e0\u7f1d\u96c6\u6210\u73b0\u6709\u7cfb\u7edf\u4ee5\u5b9e\u73b0\u7aef\u5230\u7aef\u7684\u81ea\u52a8\u5316\u65c5\u7a0b\uff0c\u5e76\u901a\u8fc7\u81ea\u7136\u8bed\u8a00\u5904\u7406\u4e86\u89e3\u5ba2\u6237\u610f\u56fe\u3002 <\/p>\n<p>\u9664\u4e86\u6784\u5efa\u5e94\u7528\u548c\u7ba1\u7406\u4ea4\u4e92\u4e4b\u5916\uff0c <strong>imi<\/strong>connect \u8fd8\u63d0\u4f9b\u4e86\u4f01\u4e1a\u5173\u952e\u4e1a\u52a1\u7528\u4f8b\u6240\u9700\u7684 SLA \u548c\u63a7\u4ef6\uff0c\u8fd9\u4e9b\u7528\u4f8b\u662f\u53ef\u6269\u5c55\u3001\u5408\u89c4\u4e14\u53ef\u9760\u7684\u3002<\/p>\n<h2>CPaaS \u662f Webex CX \u6218\u7565\u7684\u6838\u5fc3\u90e8\u5206<\/h2>\n<p>\u6211\u4eec\u5f88\u9ad8\u5174 Webex \u80fd\u6210\u4e3a\u4e00\u5bb6\u9886\u5148\u7684 CPaaS  \u4f9b\u5e94\u5546\uff0c\u4f7f\u4f01\u4e1a\u80fd\u591f\u5229\u7528\u6240\u6709\u6c9f\u901a\u6e20\u9053\u548c\u4e1a\u52a1\u7cfb\u7edf\uff0c\u4e3a\u5ba2\u6237\u548c\u5458\u5de5\u521b\u9020\u66f4\u597d\u7684\u4f53\u9a8c\u3002<\/p>\n<p>Webex \u4f1a\u6301\u7eed\u6295\u8d44\u548c\u6784\u5efa\u529f\u80fd\uff0c\u901a\u8fc7<strong> imi<\/strong>connect CPaaS \u5e73\u53f0\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u66f4\u591a\u4ef7\u503c\u3002\u73b0\u5728\uff0c\u6211\u4eec\u5f88\u9ad8\u5174\u80fd\u4e3a\u4f01\u4e1a\u5ba2\u6237\u63d0\u4f9b\u4f01\u4e1a\u5f00\u53d1\u8005\u6c99\u76d2\u548c\u89c6\u9891 API \u529f\u80fd\uff0c\u8fd9\u5f70\u663e\u4e86\u6211\u4eec\u5bf9\u521b\u65b0\u6301\u4e4b\u4ee5\u6052\u7684\u6001\u5ea6\u3002<\/p>\n<h3>\u4f01\u4e1a\u5f00\u53d1\u8005\u6c99\u76d2<\/h3>\n<p>\u6211\u4eec\u77e5\u9053\uff0c\u5f00\u53d1\u4eba\u5458\u548c\u4ea7\u54c1\u56e2\u961f\u7ecf\u5e38\u9700\u8981\u5feb\u901f\u8bc4\u4f30\u60f3\u6cd5\uff0c\u4ee5\u786e\u5b9a\u60f3\u6cd5\u662f\u5426\u53ef\u884c\u6216\u662f\u5426\u9700\u8981\u8fdb\u4e00\u6b65\u6539\u8fdb\u3002\u56e0\u6b64\uff0c\u6211\u4eec\u63a8\u51fa\u4e86\u4f01\u4e1a\u5f00\u53d1\u4eba\u5458\u6c99\u76d2\uff0c\u8fd9\u8ba9\u6211\u4eec\u5fc3\u60c5\u6f8e\u6e43\u3002\u5728\u5347\u7ea7\u5230\u529f\u80fd\u9f50\u5168\u7684<strong> imi<\/strong>connect 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alt=\"\u6c99\u76d2\u767b\u9646\u9875\u9762 v1\" width=\"1440\" height=\"1072\" \/><\/a><\/p>\n<p>\u4f01\u4e1a\u5f00\u53d1\u4eba\u5458\u6c99\u76d2\u5141\u8bb8\u5f00\u53d1\u4eba\u5458\u548c IT \u7528\u6237\u4f53\u9a8c<strong> imi<\/strong>connect \u5e73\u53f0\u7684\u5f3a\u5927\u529f\u80fd\uff0c\u5305\u62ec\u521b\u5efa\u3001\u6d4b\u8bd5\u3001\u90e8\u7f72\u548c\u5206\u6790\u5ba2\u6237\u4e92\u52a8\u5e94\u7528\u7b49\u3002\u4ed6\u4eec\u53ef\u4ee5\u6d4b\u8bd5\u5173\u952e\u5de5\u5177\uff0c\u5305\u62ec\u6d41\u7a0b\u6784\u5efa\u5668\u3001\u8c03\u8bd5\u5de5\u5177\u3001\u9884\u6784\u5efa\u7cfb\u7edf\u96c6\u6210\u4ee5\u53ca\u5206\u6790\u3002<\/p>\n<p>\u5982\u60f3\u4e86\u89e3\u66f4\u591a\u5173\u4e8e\u5982\u4f55\u6ce8\u518c\u4f01\u4e1a\u5f00\u53d1\u4eba\u5458\u6c99\u76d2\u7684\u4fe1\u606f\uff0c \u8bf7\u70b9\u51fb<a href=\"https:\/\/imimobile.com\/products\/imiconnect\/sandbox\">\u6b64\u5904<\/a>\u3002<\/p>\n<h2>\u89c6\u9891 API \u548c SDK<\/h2>\n<p>\u76ee\u524d\uff0c\u89c6\u9891\u662f CPaaS 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decoding=\"async\" class=\"aligncenter wp-image-377902 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Video-API-and-SDK-1.png\" alt=\"\u89c6\u9891 API \u548c SDK\" width=\"314\" height=\"600\" \/><\/a><\/p>\n<p>\u8fd9\u53ea\u662f\u4e2a\u5f00\u59cb\uff0c\u4f5c\u4e3a\u4ea7\u54c1\u8def\u7ebf\u56fe\u7684\u4e00\u90e8\u5206\uff0c\u672a\u6765\u6211\u4eec\u4f1a\u6dfb\u52a0\u66f4\u591a\u7684\u7fa4\u7ec4\u547c\u53eb\u3001\u5f55\u97f3\u4ee5\u53ca\u5176\u4ed6\u66f4\u591a\u7684\u529f\u80fd\u3002<\/p>\n<p>\u5982\u6709\u5174\u8da3\uff0c\u8bf7\u70b9\u51fb\u6b64\u5904\u6ce8\u518c\uff0c\u8bf7\u8bbf\u95ee<a href=\"https:\/\/imimobile.com\/products\/imiconnect\/video\">\u201c\u89c6\u9891\u5373\u670d\u52a1\u201d<\/a>\u7f51\u9875<\/p>\n<p><strong>\u4e86\u89e3\u66f4\u591a\u5173\u4e8e\u4f01\u4e1a CPaaS \u7684\u4fe1\u606f<\/strong><\/p>\n<blockquote><p>\u8bf7\u6d4f\u89c8\u6211\u4eec\u7684 CPaaS <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\">\u7f51\u9875<\/a>\uff0c\u4e86\u89e3\u66f4\u591a\u6709\u5173 CPaaS \u7684\u4fe1\u606f<\/p><\/blockquote>\n<p><strong>\u66f4\u591a\u76f8\u5173\u6587\u7ae0<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e8%a7%86%e9%a2%91%e4%bc%9a%e8%ae%ae\/webex-%e6%96%b0%e5%8a%a8%e6%80%81%ef%bc%9a2021-%e5%b9%b4-10-%e6%9c%88\/\">Webex \u65b0\u52a8\u6001\uff1a2021 \u5e74 10 \u6708<\/a><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"UeoFHLJyY7\"><p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%ba%91%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e4%b8%ba%e5%ae%a2%e6%88%b7%e6%89%93%e9%80%a0%e6%84%89%e5%bf%ab%e4%bd%93%e9%aa%8c\/\">How cloud contact centers empower delightful customer experiences<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"\u300a How cloud contact centers empower delightful customer experiences \u300b\u2014Welcome to the Video Conferencing Hub\" src=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e4%ba%91%e8%81%94%e7%bb%9c%e4%b8%ad%e5%bf%83%e5%a6%82%e4%bd%95%e4%b8%ba%e5%ae%a2%e6%88%b7%e6%89%93%e9%80%a0%e6%84%89%e5%bf%ab%e4%bd%93%e9%aa%8c\/embed\/#?secret=ZBsuakLmcO#?secret=UeoFHLJyY7\" data-secret=\"UeoFHLJyY7\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"EstanYBGUl\"><p><a href=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%80%9f%e5%8a%a9-webex-%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88%e6%89%93%e9%80%a0%e8%b6%85%e8%b6%8a%e9%a2%84%e6%9c%9f%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/\">Exceeding expectations with Webex customer experience solutions<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"\u300a Exceeding expectations with Webex customer experience solutions \u300b\u2014Welcome to the Video Conferencing Hub\" src=\"https:\/\/blog.webex.com\/zh-hans\/%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/%e5%80%9f%e5%8a%a9-webex-%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c%e8%a7%a3%e5%86%b3%e6%96%b9%e6%a1%88%e6%89%93%e9%80%a0%e8%b6%85%e8%b6%8a%e9%a2%84%e6%9c%9f%e7%9a%84%e5%ae%a2%e6%88%b7%e4%bd%93%e9%aa%8c\/embed\/#?secret=HEEHPNiU4c#?secret=EstanYBGUl\" data-secret=\"EstanYBGUl\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4f5c\u4e3a\u6d88\u8d39\u8005\uff0c\u6211\u4eec\u90fd\u4f53\u9a8c\u8fc7\u6570\u5b57\u539f\u751f\u4f01\u4e1a\u63d0\u4f9b [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":379125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2768,1578],"tags":[3697,1868],"class_list":["post-380259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-zh-hans","category-1578","tag-enterprise-call-center","tag-1868"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u5229\u7528\u4f01\u4e1a\u7ea7 CPaaS \u8ba9\u6bcf\u6b21\u4ea4\u4e92\u90fd\u5bcc\u6709\u6210\u6548 | Welcome to the Video Conferencing Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/zh-hans\/\u5ba2\u6237\u4f53\u9a8c\/\u5229\u7528\u4f01\u4e1a\u7ea7-cpaas-\u8ba9\u6bcf\u6b21\u4ea4\u4e92\u90fd\u5bcc\u6709\u6210\u6548\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5229\u7528\u4f01\u4e1a\u7ea7 CPaaS \u8ba9\u6bcf\u6b21\u4ea4\u4e92\u90fd\u5bcc\u6709\u6210\u6548 | Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"og:description\" content=\"\u4f5c\u4e3a\u6d88\u8d39\u8005\uff0c\u6211\u4eec\u90fd\u4f53\u9a8c\u8fc7\u6570\u5b57\u539f\u751f\u4f01\u4e1a\u63d0\u4f9b [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/zh-hans\/\u5ba2\u6237\u4f53\u9a8c\/\u5229\u7528\u4f01\u4e1a\u7ea7-cpaas-\u8ba9\u6bcf\u6b21\u4ea4\u4e92\u90fd\u5bcc\u6709\u6210\u6548\/\" \/>\n<meta property=\"og:site_name\" content=\"Welcome to the Video Conferencing Hub\" \/>\n<meta property=\"article:published_time\" 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